Senior IT Analyst Resume Samples

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M Reichert

Mikel

Reichert

91721 Hilll Street

Detroit

+1 (555) 381 2795

91721 Hilll Street

Detroit

Phone

p +1 (555) 381 2795

Experience Experience

Boston, MA

Senior IT Analyst

Boston, MA

Langosh, MacGyver and Tremblay

Boston, MA

Senior IT Analyst

Defining and collecting metrics to understand trends in systems performance; develop and execute plans to mitigate symptoms
Implement the UI development using jQuery, work on all marketing related publishing reports, and work to convert the HTML into SVG diagram
Manage personal as well as team workload to ensure projects and tasks are completed in a manner in accordance with management guidelines
Assists our internal customers in developing working scenarios for testing
Assist with development of reporting using WMS’s reporting framework
Assist/support in the design, development, implementation and workflow training of EHR
Report project status and issues to Sr. Manager – Warehouse Management and Director as necessary. Dotted line to EUS Manager

Philadelphia, PA

Senior IT Analyst Ses

Philadelphia, PA

Balistreri-Hand

Philadelphia, PA

Senior IT Analyst Ses

Responsible for project management of work performed under the IT operations and maintenance contract
Review all IT system logs and provide management with updates when necessary
Report any security related incidents to the DMS Information Security Manager (ISM), and assist ISM in investigation and remediation
Develop and recommend IT-related policies and procedures to division leadership, and ensure all division IT-related policies are adhered to
Develop and recommend division procedures regarding security incidents. Procedures will cover incident identified and remediation
Identify and escalate any potential quality issues per defined processes to management
Provide technical oversight for system design changes

present

New York, NY

Senior IT Analyst, Mobile

New York, NY

Nikolaus, Schneider and Weber

present

New York, NY

Senior IT Analyst, Mobile

present

Executes ITSM processes(Change, Request, Incident, Problem management) on technical IT systems at the task level
Executes ITSM processes(Change, Request, Incident, Problem management) on technical IT systems at the component level
Provide input to define test plan
AirWatch or similar management, device enrollment, deployments, and troubleshooting
Providing training to application users
Queue administration and continuous improvement
Technology specific development & testing using SDLC

Education Education

Bachelor’s Degree in Computer Science

Northwestern University

Bachelor’s Degree in Computer Science

Skills Skills

Ability to professionally interact with people and cultivate strong partnerships
Ability to write and run macros and scripts in VB, SQL, Crystal Reports highly desirable
Basic understanding of Oracle EBS database/table structures is desirable
Strong knowledge, skill and ability to design, develop, implement, and maintain business applications
Ability to learn new concepts and technologies quickly
Application of logic, reasoning and problem solving,strong ability to work with time/date deadlines
Demonstrated strong knowledge of concepts of information technology, standard application development methods, and relational database technology
Knowledge of documentation creation and maintenance (desirable)
Good interpersonal skills and ability to work with Health Enthusiasts, Management Team, and Vendors
Strong problem solving and troubleshooting skills with the ability to exercise mature judgment

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Senior IT Analyst Resume Examples & Samples

Under direction of Director of Infrastructure Delivery assist with interfacing communications with key Global Systems Engineering business partners
Engage with key Global Systems Engineering business partners to understand infrastructure demand and requirements, influence demand, share consumption and cost information, and provide optimization options
Serve as Customer Advocate for Systems Development organizations into the GO&E organizations
Ensure capital, expense, and labor estimate for projects and funding requests in coordination with multiple Global Systems Engineering workgroups is completed within SLA’s and handed back to clients
Act as the facilitation conduit for communicating key Engineering strategic initiatives and changes to our business partners, particularly those changes that impact their work areas. Provide input into business partner’s road maps
Build dashboards and reports relevant to Global Systems Engineering managers and key business partners by working closely with tools engineers and dashboard/reporting developers
Organize and prioritize workload in order to meet necessary deadlines
6+ years of experience in the development, design, and/or support of Information Systems
2+ years of experience in at least two of the following
Capacity Planning or Performance Management
Database solutions design and/or support
Middleware solutions design and/or support
Storage solutions design and/or support
Systems solutions design and/or support with Linux/Unix and/or Windows technologies
Systems solutions design and/or support with VMWare and/or other virtual technologies
Systems management (SW tools) design and/or support
Technical project management and/or systems integration
Proven success in coordinating teams in delivery of solutions
Familiarity with Agile & Scrum processes and working in Sprints a plus
ITIL v3 certifications a plus

Senior IT Analyst Infrastructure Resume Examples & Samples

Ensure solutions adhere to Caterpillar Enterprise Architecture guidelines for security, disaster recovery and other technical standards
Ensure multiple instances of Windchill SIM/SP are standardized to ensure supportability
Create and maintain local IT support processes
Install, upgrade and maintain technical architecture for multiple authoring applications
Resolve technical architecture related issues, working with globally located Caterpillar IT support teams and external partners
Work directly on application / technical problem identification and resolution, including off-shift and weekend support functions
Participate in integrated testing and user acceptance of application or infrastructure components
Work with vendors on the integration of purchased application(s) and/or infrastructure
Design and implement processes, or process improvements, to aid in development and support
Computer-related or Engineering related four year College or University Degree
6 to 10 years of progressively responsible IT job-related experiences
Experience with installs, upgrades and deployment of third party software
Experience with Windows and Linux scripting tools
Strong customer focus and communication skills
Highly accountable, able to work independently with minimal supervision
Experience in support or development projects related to PTC Windchill and Arbortext that includes understanding of Windchill out of the box capability, and configurations
PTC’s System Monitor (using Dynatrace)
Arbortext Publish Engine
XSLT/stylesheets
Arbortext Command Language
Arbortext Editor
Acrolinx
Knowledge and experience with one or more of the following business processes
Technical Information Authoring
Engineering systems

Senior IT Analyst Archer Administrator Resume Examples & Samples

Work closely with the Archer functional experts to ensure platform availability, resolve performance issues and fix data feed issues
Evaluate release notes for patch upgrades to determine relevance and priority. Support the platform upgrade through installing patch releases
Monitor and troubleshoot the Archer infrastructure and application to ensure system stability. Check event logs, diagnose performance issues etc
Troubleshoot issues related to IIS, handle job queues, caching issues, scheduled jobs etc
Optimize database structure and write SQL queries. Prior SQL DBA experience required
Troubleshoot Archer application and infrastructure issues during implementation. Provide ongoing support in production
Optimize Archer configuration by building APIs where needed. Prior .Net or Java developer experience desirable
Experience managing IIS and Windows servers
IT experience with SQL, Javascript, LDAP, Windows technology
At least 2-3 years of MS SQL DBA experience
2-4 years developer experience with .Net or Java
Minimum 3-5 years IT experience testing, developing, and supporting enterprise applications
Strong analytical and technical troubleshooting skills
Conversant with system integration
Good understanding of XML, XSLT
Proven ability to configure and implement enterprise purchased applications
Past experience with configuring and developing application enhancements to meet customer needs
Bachelors degree in Computer Science or equivalent
Strong verbal and written communication skills and proven ability to work in cross functional teams
Self motivated, strong problem solving skills independently or with the team
Ability to work in a fast paced environment and respond with a sense of urgency
Knowledge of Caterpillar application and infrastructure standards and best practices
Understanding of Caterpillar information security guidelines

Senior IT Analyst Resume Examples & Samples

Administers and supports manufacturing (MES), shipping and customer broadcast systems
Administers and supports Cimplicity, RSLinx, and MS SQL 2008 installations, including Cimplicity scripting and MS SQL stored procedures
Administers and supports Microsoft Windows Servers including clustering, Microsoft Windows clients, LAN, WAN, switches and routers
Supports hardware such as servers, PCs, printers, barcode printers, barcode scanners and touch screens
Maintains enterprise anti-virus and web filtering software
Develops and maintains groupware applications (Microsoft SharePoint, Lotus Notes)
Administers help desk system
Provides guidance, direction and training to IT Analysts to ensure proper procedures and testing methods are followed
Manages IT projects and resources from organization and planning, to testing and implementation

Senior IT Analyst Resume Examples & Samples

Provide client and event support, including computer system troubleshooting and repair
Manage personal as well as team workload to ensure projects and tasks are completed in a manner in accordance with management guidelines
Troubleshooting root cause of IT problems
Distill high quantities of feedback and information gathered from staff and clients into actionable recommendations
Maintain control in a fast-paced, dynamic environment where response times need to be fast and results accurate
Maintain a high-level of customer service and satisfaction

Senior IT Analyst Resume Examples & Samples

Work with the Visual Merchandising System (VMS) and In-Store Marketing (ISM)
Implement the UI development using jQuery, work on all marketing related publishing reports, and work to convert the HTML into SVG diagram
Provide application development support and consultation to plant testing, fix defects, and support the external test team
Write SQL functions to help business users and send weekly data export reports to various business teams
Bachelor’s degree, or foreign equivalent, in Computer Science, Information Systems, Engineering, or closely related field
4 years of Java Software Development experience
4 years of experience with Software design, J2EE, SQL, JSP, Spring MVC, JMS, AJAX, JavaScript, Oracle Database, and Tomcat

Senior IT Analyst Resume Examples & Samples

Responsible for providing functional and technical expertise and direction
Apply working knowledge and practical implementation experience with current Sterling OMS software
Play a key role in the initial implementation as well as ongoing maintenance/support of the OMS application environment
Work to implement new features and functions as well as maintain, support and upgrade existing functionality
Build and maintain features within OMS application environment
Ensure that OMS implementations meet the required scalability and reliability required for direct to consumer business as well as eCommerce operations
Work in a team environment in supporting the team goals, and improving application development and engineering practices
Develop code consistent with standard coding practices
Bachelor’s degree, or foreign equivalent, in Computer Science, IT Engineering, or closely related field
5 years of systems analysis experience
5 years of experience with software development life cycle (SDLC); production support with a Sterling OMS application environment; Java development; J2EE; MQ/JMS; WebServices; SOAP; XML; Unix; and Oracle

Senior IT Analyst Resume Examples & Samples

Configuring their IT and ERP systems for VAT and customs duty purposes
Implementing the legal requirements concerning IT based Tax audits (SAF-T / FAIA)
Mapping transaction flows and advising our clients regarding the compliance of their ERP system setup
Implementing solutions for the digitalization of invoices and the documentation of the audit trail
Archiving accounting data correctly and documenting processes concerning the treatment of tax related information
Writing memos, reports and documentation concerning tax and IT
Analyzing data in the context of IT based Tax audits

Senior IT Analyst Resume Examples & Samples

Front line support for all office IT needs - supporting users and maintaining the office infrastructure i.e. conference rooms, copiers, printers
Manage all equipment needs and maintenance of equipment
Act as IT lead - working with requests from Los Angeles support office
Help end users and provide support for Broadcast IT equipment - providing support when needed for Broadcast Systems
Support client and server based infrastructure utilizing a mixture of Operating Systems and industry standards required for broadcast level equipment
Provide support for other departments whenever needed outside of your daily job description to meet the needed goals of the company

Senior IT Analyst Resume Examples & Samples

(Scheduling IT Analyst: Admitting/ADT and scheduling experience with particular focus on system documentation, maintenance, design, implementation, upgrades, support and troubleshooting; 5+ years of related healthcare experience; Cerner experience preferred but not required; Allscripts experience preferred but not required.)
Experience/Qualification
Healthcare experience strongly preferred, either Ambulatory or Acute Care
Cerner Millennium solution knowledge and experience strongly preferred
Advanced knowledge of Microsoft applications required (i.e. Excel, Visio, MS Project)
Experience with third-party data analysis and reporting tools/software preferred (SQL, Oracle, Crystal Reports, Business Objects) required
Acts as a team leader for new revenue cycle application implementations, coordinating and managing tasks to successful completion
As assigned revenue cycle application administrator, defines, implements, monitors, maintains and adjusts application functionality on an as-needed basis to accommodate departmental needs and changing workflows
Must be able to understand business needs, define requirements, develop solutions (technical and/or process), implement systems, support testing and manage/support installed applications
Provides first, second, and/or third levels of support for assigned applications. Log, track, resolve, and report support issues to management
Manages vendor support relationships and facilitates ticket/issue tracking and resolution
Ability to develop and manage work plans/project plans in an effort to drive projects to successful completion
Takes after-hours call as assigned to ensure system functionality and access
Must have ability to communicate well with personnel at all levels of the organization
Exemplifies excellent analytical, and verbal and written communication skills
Conducts and facilitates productive meetings that may include end users, management, vendors, and other stakeholders
Performs work that is complex and varied in nature. Must have ability to multi-task
Demonstrates strong organizational, administrative and documentation skills
Motivates staff to the desired level of support, use and cooperation in accordance with IS and USC strategic initiatives

Senior IT Analyst Resume Examples & Samples

Interface with customers to assist in the project process
Technically lead complex projects including estimating requirements, designing systems and helping develop solutions
Acquire and maintain additional technical skills for professional development. Code, debug and test application programs utilizing JAVA and web based programming tools
Interact with multi-tiered databases including Oracle
Responsible for working with all levels of the business and the development team to establish, promote, and enforce architectural guidelines as well as assist in the implementation and problem resolution of existing applications and requests
Ensure work meets functionality and quality expectations within given timelines
Bachelor’s degree, or foreign equivalent, in Computer Science, Computer Engineering or , Engineering
5 years of application development experience
5 years of experience with utilizing HTML, JavaScript, JAVA, J2EE, Spring, SQL, Web Services, Tomcat Web Servers, System and Project Implementations in Retail Domain, Integrating with Oracle Applications such as Oracle Point of Sale, and leveraging new technologies in a dynamic team environment

Senior IT Analyst Resume Examples & Samples

Expertise in IT coordination, networking and communication
General expertise in IT infrastructure (network, servers, applications, virtualisation, security, active directory etc.)
Knowledge of and professional networking experience within the UK IT industry
Knowledge of COBIT and ITIL are beneficial
MS Office and Windows PC
Approachable, flexible and proactive
Proven experience of working in a coordination and analyst role in a corporate IT environment (essential)
Project coordination and management experience (essential)
Experience of managing an ERP system in a company would be beneficial

Senior IT Analyst Resume Examples & Samples

PBAR, Siemens MedSeries 4, MedAssets XClaim and Summit, Relay Assurance Plus and Cerner Millennium solution knowledge and experience strongly preferred
Revenue Cycle (Scheduling, Registration, HIM, Patient Accounting and Billing) system and business process experience required
Essential Competencies/ Performance Expectations
Functional/Soft Skills

Senior IT Analyst Resume Examples & Samples

2 – 5 years of relevant prior public accounting experience (Big 4 preferred) or relevant experience
Experience with private company information systems, financial, operational or compliance auditing
Strong command of Microsoft Office tools

Senior IT Analyst Resume Examples & Samples

Interface with customers to assist in the project process, including working with all levels of the business and development team to establish, practice, promote, and enforce sound architectural guidelines as well as assist in the implementation and problem resolution of existing applications and requests
Lead complex projects in a technical capacity, including estimating requirements, designing systems, and helping develop solutions, ensuring all changes are properly documented, planned, tested, and approved prior to being moved into production and adapt to the use of new software aids and programming techniques as they are required or adapted in IT
Acquire and maintain additional technical skills for professional development, coding, debugging, and testing application programs utilizing JAVA and web based programming tools
Mentor junior offshore team members including Java Web Application and Batch Developers as needed and ensure work meets functionality and quality expectations within given timelines
Bachelor’s degree, or foreign equivalent, in Computer Science, Engineering, or closely related field
5 years of Software development experience
5 years of experience with Java, J2EE, JSP, Spring MVC, PL/SQL (Oracle), T-SQL (SQL Server), JavaScript, ANT, Maven, Eclipse, WebLogic Application Server, SQL Developer, SVN, and UNIX

Senior IT Analyst Resume Examples & Samples

Responsible for application design/analysis, development of project plans, coding, testing, documentation of all code, and interfacing with customers to assist in the project process
Provide development support for international store applications
Code, debug, and test application programs utilizing JAVA and web based programming tools that integrate data capture, device interaction, and web services. Interact with and tune the performance of multi-tiered application systems
Technically lead complex store system projects, including estimating requirements, designing systems, and helping to develop solutions
Adapt to the use of new software and programming techniques as they are required or adapted in the IT industry
Acquire and maintain additional technical skills for professional development
Responsible for working with all levels of the business and the development team to establish, promote, and enforce architectural guidelines as well as assist in the implementation and the resolution of problems for existing applications and requests
Bachelor’s degree, or foreign equivalent, in Computer Science, Information Technology, or closely related field
The 5 years of experience must include experience coding, debugging, and testing application programs; utilizing JAVA and web based programming tools that integrate data capture, device interaction, and web services; JAVA; Spring; SQL; Log4j; Web Services; and Oracle databases

Senior IT Analyst Resume Examples & Samples

Build the tools and processes used to release software in an efficient, automated, and repeatable manner
Design and build processes and tools to improve the availability, scalability, and performance of Abercrombie & Fitch’s global digital services
Focus on continuous improvement of Abercrombie & Fitch’s global digital services
Develop tools and automation to rapidly deploy IBM WebSphere Commerce and custom applications in large scale UNIX environments
Drive standardization and build automation in support of Release Engineering, Technical Site Operations, Infrastructure Management, and SRE
Mentor and train Junior SRE engineers
Drive complex initiatives through roadblocks to completion
Collaborate with Development and Infrastructure partners to build resilient systems and repeatable processes
Influence and create new designs, architectures, standards, and methods for the performance and reliability of large-scale systems: e.g. web, mobile, and native apps
Troubleshoot issues across the entire stack: i.e. hardware, software, application, network, and database
Represent the Web Engineering team in project planning, design reviews, and operational readiness exercises
Document system design and procedures
Function well in a fast-paced, collaborative, and rapidly changing environment
Travel 5% domestically
Bachelor’s degree, or foreign equivalent, in Computer Science or closely related field
5 years of Systems Administration/Site Reliability Engineering experience
The 5 years of experience must include experience with internet facing applications, administration and scripting experience; automating technical and release operations; programming in Python, Jython, Perl, Ruby, JRuby, Java/Scala, and C; configuration and environment management, automation, and related tools and technologies such as Puppet and Ansible; building continuous delivery platforms; and UNIX/Linux Systems Administration. Must travel 5% domestically

Senior Analyst & Senior IT Analyst Resume Examples & Samples

Execute core audit assignments and projects across a range of systems and processes
Apply risk assessment methodologies to determine scope and design appropriate testing procedures
Formulate and socialise audit findings and issues for communication with key stakeholders
Draft comprehensive and clear audit reporting for review by audit management
Document audit workpapers in line with approved methodology and standards
Provide ongoing advice and feedback to businesses around risks and control environment
Develop meaningful relationships with stakeholders across the business
Contribute to a culture of continual improvement and development within the Audit team, actively seeking and providing feedback

Senior IT Analyst Resume Examples & Samples

Partner with finance, HR, payroll, operations and other functions for business requirements, system design and implementation
Strong focus on support of Kronos issues dealing with medical leave, payroll & human resources
Provide support of inbound and outbound interfaces from Kronos time & attendance system
Work with stakeholders and external vendors to gather requirements and drive problem resolution
Understanding of tools including: attendance record keeping, seniority and OT processes
Participates in the hands on design and development of technology solutions. Present data that can help with business process improvement
Heavy focus on cross-functional communication to ensure key decisions, risks, issues, and statuses surrounding solutions are clear to all stakeholders
Push limits of third-party vendors focused on innovative design and delivery
Use ACE/continuous improvement tools to track and improve processes within area of responsibility

Senior IT Analyst Resume Examples & Samples

Develop a wider network of deep working relationships across IT and internal business clients
Further develop leadership, communication and relationship management skills
Ensuring application systems are operating within service levels
Troubleshoot problem areas (in person, by telephone, or via e-mail) within service levels on a level I and/or II basis. Rotational overnight support on a weekly basis is required
Proactively identifying, tracking, managing, and resolving software and technical issues
Partnering with various internal and external groups (business, infrastructure, vendors etc.) for problem resolution as well as implementation of new projects/initiatives
Defining and collecting metrics to give a sense of how systems are performing and mitigating symptoms in time
Provides technical leadership and helps coach team members on technical skills. Assists in raising the technical bar within the team
Manages vendor partners and internal development teams to deploy and support production and non-production environments in partnership with business counterparts and Technology Services

Senior IT Analyst Resume Examples & Samples

Further develop soft skills in communication, relationship management and leadership
Ensure application systems are operating within service levels
Proactively identify, track, manage, and resolve software and technical issues
Partner with various internal and external groups (teams managing accounting, financial reporting, expense management and cost analysis and control, application development teams, infrastructure, vendors, etc.) for problem resolution as well as implementation of new projects/initiatives
Apply analytical and technical skills to investigate recurring system and business issues, determine root cause, and deliver sustainable solutions
Manage vendor partners and internal development teams to deploy and support production and non-production environments in partnership with business counterparts, Corporate Systems, and Technology Services
Provide technical leadership and helps coach team members on technical skills. Ensure knowledge transfer of application support and deployment processes and assist in raising the level of technical competency within the team

Senior IT Analyst, Infrastructure Engineering Resume Examples & Samples

Plan, implement and administer Infrastructure, Servers and Storage to ensure that they are operating as designed, and proactively monitor system events to detect incidents that may impact the availability and performance of CPPIB’s systems
Engineering of monitoring and infrastructure automation solutions through VMware, Puppet, Zabbix
Implementation and operation of the Infrastructure, Servers and Storage platforms including: NAS/SAN devices, VMware, SSLVPN Concentrators, F5 Load Balancers, Barracuda SPAM Gateways, Puppet, Zabbix
End-to-end analysis of CPPIB’s local and remote virtual server infrastructure and storage area network and related technology components
Actively engage and guide managed services partner through complex changes, support and troubleshooting
Technically coordinate periodic disaster recovery and failover tests, to test the applied redundancy and high availability for CPPIB’s Infrastructure, Servers and Storage

Senior IT Analyst Resume Examples & Samples

Must have 5-7 years of experience or more in development on Progress Software
Must have 5-7 years of experience in business process improvement, solid ERP knowledge (Mfg/Pro preferred), experience in full cycle ERP implementation
Understand key business process in depth. They essentially could fill a functional materials or planner position given their process knowledge and depth of understanding of the business system
Must be able to communicate with users at operational levels of the organization. Communications with clients, and internal technical teams is critical
Must be able to translate client user requirements into data flows, data mapping etc. Can lead functional requirements gathering and scoping for applications and reports
Excellent documentation and communication skills; ability to interview user community, understand and document business information requirements
Good understanding of project management techniques
Strong knowledge and rich experiences in the information technology applications

Senior IT Analyst Resume Examples & Samples

Ability to understand system and business integration points and interfaces
Ability to understand data needs of systems
Ability to solve complex issues and complete projects independently
Must have a strong functional knowledge of HR, time, labor and payroll domains
Experience with Kronos, time & attendance application
Strong customer, technical and troubleshooting/support skills
Strong working knowledge of SQL best practices
Project management experience including: planning and implementation of multiple projects
Energetic, hands-on, results oriented; able drive change and continuous improvement with stakeholders
Strong analytical skills and ability to generate root cause analysis
Demonstrated ability to foster positive relationships with production employees, operations management, peers and senior leadership
Ability to work with minimal guidance and direction
Excellent communication and presentation skills including: developing and facilitating training
Strong computer and system skills including: MS Project, MS PowerPoint and MS Excel

Senior IT Analyst / Active Directory Admin Resume Examples & Samples

Managing, installing and maintaining enterprise solutions for individual and group directory accounts
Managing, maintaining and monitoring the infrastructure that supports user authentication
Creating and modifying scripts used to manage individual and group accounts
Integrating computers, tablets, mobile devices, and smartphones into an enterprise user and computer authentication system
Integrating and managing user authentication using various public key infrastructure (PKI) mechanisms; and,
Administering a Microsoft Windows 2012 r2 active directory domain using standard Microsoft snap-ins such as Active Directory Users and Computers, Domains and Trusts, Sites and Services, and others as necessary. Administration tasks include but are not limited to

Senior IT Analyst Resume Examples & Samples

Providing application packaging support using common application packaging software. These include but not limited to: Flexera AdminStudio, Microsoft App-V, Thinstall, App Volumes, and RES Software
Providing operating system, application, and hardware testing support. Write and follow test plans. Submit completed test plans. Recommend go/no go based on test results
Providing Microsoft Group Policy support for creation, modification, and deletion. Must know how to trouble shoot Group Policy support for creation, modification, and deletion. Must know how to trouble shoot Group Policy issues on clients and servers
Providing Tier 3 support for application packaging, application operating system (O/S) testing, patch management, Group Policy and troubleshooting O/S application issues
Providing support for system image creation using current processes including, but not limited to, Microsoft Development Toolkit for Windows and similar for MAC OSX and IOS
Providing support for device image deployment via Windows Deployment Services or similar products
Providing VDI support including installation, configuration, and operations of the environment. This also includes server back-end, client, configuration, deployment, maintenance, and optimization; and,
Providing managed print and output solutions. This includes centralized print, scan, copy, fax solutions available from current vendors. This also includes back-end configuration, device configuration, server and device installation as it pertains to a managed print solution, maintenance, and operations
Bachelor Degree: in information systems, business systems, management information systems, IT Management, or other IT degrees are required. Engineering, math, and science degrees are acceptable substitute degrees
Years of Experience: 8 or more years of related experience is required

Senior IT Analyst Resume Examples & Samples

Participation in project planning to gather and define detailed analytics requirements
Employing an enterprise perspective to design and develop multi-dimensional data structures
Prototyping solutions using common tools to get initial customer feedback
Documenting and publishing data definitions using standard data modeling tools
Participation in setting strategy for the business analytics architecture
Experience in implementing and optimizing relational and multi-dimensional data structures and associated functions and stored procedures in Oracle and SQL Server databases
Ability to assimilate knowledge quickly in a variety of domains and adept at leading discussions to articulate questions that lead to core data requirements
Demonstrated ability to share knowledge, mentor others, and peer review data architecture designs
Experience in designing, developing, and implementing business rules in support of distributed applications and business intelligence architectures
Strong interpersonal skills with ability to collaborate effectively in cross-functional teams

Senior IT Analyst Resume Examples & Samples

The Revenue Systems Solutions (RSS) group is the part of the Financial Systems Group (FSG) that is the central knowledge base for the architecture of revenue flow and data transformation (ETL) processes through new/existing revenue systems from landing to presentation (Teradata RDBMS)
BA/BS degree with concentration in general Accounting, Finance, FP&A, IT, Project Management or equivalent work experience
Strong interpersonal, influencing, communication and organizational skills
Advanced SQL skills required
Advanced relational database experience required (Teradata, SQL Server etc.)
PMI-PBA certification preferred
Highly organized and detail oriented with the ability to maintain a high level of accuracy
Demonstrated ability to work with little or no supervision and status multiple initiatives

Senior IT Analyst Resume Examples & Samples

Provides proactive operational support of technology solutions, projects and interacts directly with clients
May serve as a Technical Lead on small or midsized projects or system changes, designing technical solutions, performing coding and/or configuration and testing to ensure solutions meet documented client needs while ensuring overall data integrity and security of the solution
Leads requirements gathering/analysis, has solid understanding of applicable regulations in the areas they support, identifies opportunities for process improvement, generates process and solution options with appropriate stakeholders, and readily applies business insights to devise new technical or non-technical solutions to business issues
May serve as a test lead on small to midsized projects including defining testing scope and approach, reviewing requirements and technical documentation for usage, testability and traceability. Coordinates the identification and resolution of test errors and managing testing resources
Ensures project and/or implementation activities are documented at the appropriate level of detail per Vertex procedures and practices
Coordinates with clients and GIS colleagues to resolve systems issues and advance projects. May lead development of materials to support user training on new or changed technology solutions
Conducts, provides and is accountable for the accuracy of work estimates. Anticipates changes to the project estimate and escalates accordingly
May author test plans, scripts, and execute test scripts. May coordinate business representatives on test execution. May be accountable for the full range of testing activities on small to midsized projects
May provide oversight of project contract/vendor resources
May participate in ROI and other financial analyses
Typical candidates will possess 4-7 years of relevant experience and BS in Computer Science or related fields or equivalent experience or an M.S. and 2-5 years of relevant experience
Understands key business drivers and metrics for the area(s) supported and applies that insight to deliver systems that add value to the business
Possesses a basic understanding of the GVP, safety regulations and associated reporting rule requirements
Possess a strong understanding of relevant systems/applications in use in the area(s) supported and how they interrelate. Proactively engages and coordinates with appropriate GIS and business colleagues when needed. Understands changing business needs for the area(s) supported and the subsequent impact on systems
Identifies potential regulatory issues and works with appropriate business an compliance personnel to address them
Maintains strong knowledge of industry and business area trends and is able to apply that knowledge to existing business processes with a focus towards process improvement

Senior IT Analyst, Mobile Resume Examples & Samples

AirWatch or similar management, device enrollment, deployments, and troubleshooting
Queue administration and continuous improvement
Technology specific development & testing using SDLC
System or device testing
Task level system administration
Requirement analysis
Creating technical documentation
Understands functional requirements and participates in design, development and delivery of quality code at the component level
Executes ITSM processes(Change, Request, Incident, Problem management) on technical IT systems at the component level
Minimum 2 years of experience with AirWatch or similar mobile device management is required
Minimum 2 year of experience administering major mobile carrier accounts (AT&T, Verizon, Orange, etc.) is required
No relocation is being offered, candidates must reside within 60 miles of Beachwood, OH
In depth understanding of mobile technologies (Apple iOS, Windows Phone, BlackBerry, Tablet, Other Mobile OS)
Strong communication skills (verbal and written) to administer a highly visible program
Bachelors degree in a technical discipline such as: B.E / BTech / MCA / Equivalent (EITC) or B.S. Comp Sci / Mathematics / Engineering / Equivalent
ITIL framework experience

Senior IT Analyst Resume Examples & Samples

Lead projects to consult customers on internalizing the use of the InForm platform to design, build, test, conduct and integrate trials including business process review, customer facing presentations, face to face and remote mentoring sessions, and technical troubleshooting
Lead technical integration projects for the InForm platform with related and third party systems for customer trials include requirements analysis, documentation, configuration, coordination with testing team, customer and vendor coordination and deployment
Lead custom solution projects including analyzing customer needs, solution/architecture design, scoping, implementation, testing, and deployment
Lead technical implementation projects of InForm clinical research suite products including on-site and remote installations and upgrades for customers
Coordinate with internal project management, consulting, support, and product development resources to ensure timely and quality customer delivery, address issues and provide solutions
Use structured enterprise adoption methodology for all integration, implementation, and mentoring projects
Participate in the business discussions in order to design and test the necessary configurations, review business process, Impact/gap analysis
Experience in implementing process improvements that is in line SDLC and 21 CFR Part 11 compliance
Support and educate end users and sponsors
Triage and analyze pre and post production issues, test and document provided solutions
Advises the directors, managers and project leaders in other functional groups on overall project status
Experience in InForm application EDC platform required
Programming Languages - C#.NET, SQL, PL/SQL, XML, Java, Shell
Operating Systems - Linux, Windows, Oracle database (11g and above), Cognos 8 and above
Proven technical leadership and people development experience and skills
Thorough understanding of software development concepts (SDLC) and best practices
Solid knowledge of applications – client-server, web, n-tier
Good understanding of technical infrastructures such as networks, operating systems, RDBMS, applications and reporting tools, etc
Communicates effectively, orally and in writing, with the business community and the technical staff

Senior IT Analyst Resume Examples & Samples

Subject Matter Experts (SME) responsible for all aspects of the wireline revenue systems in relation to the revenue flow through the data warehouses, A/R and the data warehouse and the Close Engine, FUSF functional reporting, Billing Systems and provide SQL Scripting assistance (navigating millions of data points, data relationships, and various business/transformational rules)
Provide Month End and Quarter End reporting to assist various departments in close as well as formulating SQL scripts for data required for close. Functional owner of all A/R legacy systems
Provides advanced end to end bridge gap working with key personnel, end users, and project team members for medium to large-scale Revenue Solutions projects in line with short/long-term strategies/objectives and with significant impact on Verizon's’ processes and IT landscape for all project phases of assessment, current/new design (translation of business requirements into technical requirements and functional end-to-end design), data architecture, system requirements, UAT (User Acceptance Testing), training, and implementation for successful integration into new/current systems and corporate initiatives that affect revenue flow in all systems for wireline, FUSF, Billing, and between A/R and the data warehouse and the Close Engine
Provides data/advanced data analytics primarily from the Teradata warehouse (using advanced SQL scripting) to internal customers including but not limited to FP&A, Revenue Accounting, Tax, and Internal Audit to assist in proper journal entry, reconciliations, variance, audit requests, data requests, and reporting
Responsible for support to identify system requirements for enhancements to FUSF Reporting Tool and any initiative that impacts the relationship between the warehouse and the Close Engine
Provide and/or drive Ad-hoc system solutions and ongoing replacement/repair of data through the Teradata Warehouse as well as data copies and flow through to final presentation
Use architectural information of systems to work with IT to ensure successful system/product/rules/transformation migrations/decommissions/additions to integrate/remove into/from existing systems
Compliance to Verizon-wide policies and procedures or direct impact on the re-design of existing policies and procedures

Senior IT Analyst Resume Examples & Samples

Bachelor’s degree in business, computer science or equivalent experience
Master’s degree is a plus
At least fie years of relevant experience in an IT Configuration Management role
ITIL Service Management foundations certification
Five years of leading and participating in Configuration Management analysis and design efforts
More than five years experience in a large, complex IT organization, preferably global
Experience with requirements definition and testing traceability, including coordination of end user acceptance testing
Experience with ServiceNow CMDB, Discovery and Data Certification tools
Experience with Asset, Incident, Change and Problem Management; specifically as it relates to integration with Configuration Management
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Senior IT Analyst Resume Examples & Samples

Bachelor’s Degree in business, computer science or equivalent experience
At least five years of relevant experience in an International Association IT Asset Managers (IAITAM) role
At least five years of leading and participating in Asset Management requirement analysis and design efforts
Knowledge of ISO 19770-1 and SAM standards preferred
Statistical and Financial reporting experience preferred
Reporting experience with MS SCCM preferred
Experience with ServiceNow Service Management platform preferred
Extensive experience and knowledge of asset related IT contract terms and software license types

Senior IT Analyst Resume Examples & Samples

Work closely with other IT team members at all sites and end users to provide solutions based on business requirements during all phases of the development process
Create solutions based on business needs by enhancing the functionality of the ERP system
Designing and developing ERP solutions from the ground up including documentation
Hands on involvement in all aspects of development including requirements, design, coding, testing and QA
Development of sessions, reports, interfaces etc. in Infor LN ERP System
Review existing ERP enhancements, and make improvements where possible
Follow best practices for Infor LN ERP development including version control, testing, change management and deployment
As a member of a remote team, effectively communicate with other team members leveraging enterprise remote communication tools
Must have 5+ years of Development experience with Infor LN/Baan and Infor Reporting
Knowledge of products like Mingle, ION, Factory Track and Time Track required
Knowledge of SQL and Database Design required
Experience working in Product Integrations
Strong Analytical Skills & Problem solving abilities
Ability to work with IT Analysts and end users to help define requirements
Established ability to learn and contribute quickly
Ability to work in a fast-paced environment, with multiple constituencies requiring attention
Experience working with Global teams

Senior IT Analyst Resume Examples & Samples

Work across platforms and application boundaries
Ensuring DBM systems are operating within service levels by performing daily health checks and by constant monitoring of database performance
Owning, tracking and resolving database related incidents, alerts and requests within service levels by following incident management procedures and demonstrating appropriate level of urgency when addressing system issues and inquiries
Reviewing service related reports/logs to identify and resolve any service related issues
Supporting disaster recovery initiatives by participating in the planning and build-out of DR processes and attending scheduled DR tests
Working with Database Engineering to come up with strategic solutions to recurring issues
Troubleshoot problem areas (in person, by telephone, or via e-mail) within service levels on a level I and/or II basis. Rotational overnight support on a weekly basis with a frequency of once every 5-6 weeks is required
Provides technical coaching and leadership and helps team members elevate technical skills
Participates in Change Management process including deploying changes to databases in all environments as requested, following change management procedures as well as assisting in managing and improving the process
Perform database maintenance tasks such as index rebuilds, database consistency checks and gathering of statistics, and proactively identify DBA tasks such as defragmentation, index re-organization, database refreshes, and that can be automated
Provide knowledge transfer to team members, Operations, and Support personnel
University Degree in Computer Science, Mathematics or similar
5-10 years demonstrated experience as a Database Administrator
Expertise deploying, configuring, tuning and supporting Oracle RAC, Oracle RMAN, Oracle Enterprise Manager (OEM), DataGuard, Automatic Storage Management (ASM) in a Linux environment
Advanced scripting experience in UNIX/Linux shell, Perl, PL/SQL, SQL and T-SQL
Demonstrated experience with SQL Server 2008/2012/2014 and SQL Server high availability options
In-depth skills tuning complex application and database environments in Oracle and MS SQL
Demonstrated ability to communicate effectively with colleagues across the organization at varying levels of seniority, including senior leadership
Excellent verbal and written communication skills and a strong customer service focus
Commitment to CPPIB guiding principles of integrity, partnership and high performance

Senior IT Analyst Resume Examples & Samples

Maintain Supply Chain process design by applying practical knowledge of SAP and other applications.　
Take self-directed lead in analyzing system incident reports and determine problem sources and solutions.　
Provide functional expertise for testing SAP fixes and modifications and communicating them to others in the organization. 　
Manage common configuration issues and change processes across Tenneco SAP systems and execute changes based on evolving business requirements and process changes.　
Perform analysis of new plant SAP M requirements and determine tasks required for implementation.　
Design and implement complex solutions.　
Organize and perform project planning, analysis, regression testing and verification for systems release upgrades and functional enhancements.　
Provide training for process changes and maintenance of application skills across Tenneco.　
Identify improvement opportunities for application support processes and integrate changes based on business needs
Performs business analysis of systems and follows through the full development life cycle.　
Translates business needs into technical requirements.　
Prepares the functional business definition.　
Performs configuration tasks within SAP.　
Prepares test scenarios and conducts system integration testing and regression testing for system enhancements and upgrades.　
Coordinates work with other IT groups. 　
Documents and communicates project status when requested.　
Leads system implementations for assigned area.　
Initiates and participates in identifying opportunities for business process redesign utilizing SAP delivered applications and modules.　
Educates others in the workflow, business processes, and reporting tools within functional areas.　
Resolves assigned (functional) service desk tickets within the assigned application areas.　
Prepares and delivers system and process training as required.　
Coordinates, implements, and communicates system change requirements
Education: University degree in computer science or equivalent Engineering or Business degree
Work Experience: 4-7 years experience working in the appropriate business process with a good understanding of the business/systems concepts - experienced in business process analysis, standardization, and optimization
Minimum 4 years experience working with the relevant systems (e.g. SAP)
Extensive experience in project methodology including planning, testing, and documentation standards
Experience of providing technical and functional training courses
Strong working knowledge of Business processes
TEN leadership skills
Consulting and negotiating skills
Ability to direct efforts of others in remote (foreign country) locations in different time zones
Capable of applying a comprehensive requirement elicitation process and track those requirements all the way through the development and testing processes
Proven skills in conflict management, presentations, financial calculations, developing quality and comprehensive business cases, delegation, coaching & development, performance objective setting/reviewing, human resource planning, Excel/Word/Powerpoint/MSProject, decision making, control and follow-up, organizing and planning
Excellent written and verbal communication skills in English
Additional basic knowledge in one other language: German, French, or Spanish is preferred
Experience with tools like Lean Manufacturing, TMS, and Six Sigma a plus

Senior IT Analyst Resume Examples & Samples

Bachelor's degree in a related field and five years' relevant experience OR Master's degree in a related field and three years' relevant experience
Completion of Canadian Security Certification (CSC) is an asset
Experience in systems analysis and programming
Previous experience working with Capital Markets desks
Knowledge and experience with Trading and Securities Finance applications (like equity trading, securities lending and Repo)
Possess advanced knowledge of design and analysis methodology and application development processes
Advanced knowledge of Unix shell scripting and Perl scripting; Java; comfortable in Unix environment
Nice to have knowledge – MQ Series, Order Management Systems, FIX, RDBMS
Possess solid analytical skills for complex problem solving
Bilingualism both spoken and written - English and French is an asset

Senior IT Analyst, Business Systems Resume Examples & Samples

Work on projects to design, develop, and deploy quality solutions consistent with project objectives and business requirements while following CPPIB IT standards
Ensure that the applications and their respective integrations are designed to meet established service level agreements
Document and maintain system integration and configuration details
Apply analytical and technical skills to investigate day-to-day system and business issues, determine root causes and deliver viable solutions
Partner with various internal groups like Project Managers, Developers, Business Systems Analysts, QA Analysts for implementation of projects and initiatives
Collaborate with Business Partners, SMEs, system end-users, and other internal clients to analyze, translate and simplify requirements and business processes
Perform validation and testing of technical solutions to ensure that they match the requirements set out by our business partners
Apply test driven development principles, continuous integration and other DevOps practices
Participate in 3rd level production support

Senior IT Analyst Resume Examples & Samples

Provide support for inspections by regulatory agencies and audits by external entities, such as clinical trial sponsors and DCRI partners. Will provide senior management with updates and status of responses to regulatory inspections
Provide subject matter expertise for establishing and maintaining the DHTS QMS, including authoring policies, processes, and standards for the governance of the QMS, and developing training materials
Advise DHTS staff with QMS responsibilities on the development and maintenance of policies, processes, standards, work instructions, training, document management (SOPs and other controlled documents), change control, process improvement, and quality metrics
Act as liaison with DCRI Quality Assurance function to ensure compliance with GCP requirements
In areas where the QMS can be used to support other regulatory requirements such as HIPAA, FISMA, and PCI, work in conjunction with cross-functional teams to achieve and maintain compliance
Conduct risk assessments, and using output from risk assessments and requirements analysis, assist system, application, and data owners/managers with selecting security controls and documenting system security plans
Review existing security plans with system, application, and data owners/managers to ensure that controls are properly implemented, and to proactively identify any gaps that may result in non-compliance with regulatory requirements
Provide reports and presentations on the status of controls and industry trends to management and technical staff
Develop and deliver relevant awareness and training sessions to DHTS staff and end users
Participate in campus-wide information security events and programs to ensure alignment and knowledge sharing between departments
Respond to relevant service requests as needed
24x7 on-call support rotation may be required
Participate in other activities necessary to support the information security and QMS programs
The ideal candidate will have demonstrated the following characteristics and abilities through past professional and educational experiences

Senior IT Analyst Resume Examples & Samples

1 Business Unit covering over 20 sites on 12 different contracts to cover
100 IT Users to support
24/7 IT operational hours

Senior IT Analyst Resume Examples & Samples

Perform walkthroughs and independent testing of IT general controls (ITGC) to ensure compliance with Sarbanes-Oxley Section 404 and SOC 1 reporting
Ability to grasp complex business issues and develop and present innovative and practical solutions, and achieve agreement from Process Owners
Assessing design effectiveness of existing controls
Performing end to end walkthroughs on key IT and assigned finance business processes
Updating business process narratives (as necessary) and agreeing revised business process narratives with process owners within the agreed timeline
Identifying and testing the operating effectiveness of key controls within significant IT systems based on agreed scoping and test plans
Ensuring issues noted as a result of testing have been discussed and agreed with relevant process owners
Enhance quality and efficiency of controls across multiple IT systems and business processes
Bachelor’s or Master’s Degree in Information Systems, Business, and Accounting or in a relevant field
Four + years related work experience in Information Technology internal/external audit
Certifications: CISA or other similar certification required. CISSP, CIA, Accounting qualification (e.g. ACA, CPA, CMA) or relevant degree or credits a plus
Prior experience should include significant involvement in the testing of IT General and application controls for SOX and SOC 1 audits
Robust understanding of SOX regulations
Big 4 audit experience highly preferable
Demonstrated knowledge of major control frameworks including COSO 2013 and COBIT
Proficiency in auditing ERPs, Information System platforms, and databases such as Oracle Financials, IBM mainframes, Linux, Windows, and SQL databases
Knowledge and experience on testing operating effectiveness of IT General controls is required
Ability to test finance business process controls which could either be manual, automated, or IT dependent manual controls
Good accounting skills (particularly US GAAP) with an eye for detail and accuracy, desirable but not required
Able to work and deliver quality work within tight deadlines
Verbal and written communication skills to a very high standard
Highly confident
Effective influencer

Senior IT Analyst Resume Examples & Samples

Serves as a resource for compliance project planning activities and projects with a focus on Sarbanes-Oxley section 404. Individual will also support other organizational compliance and security efforts such as PCI, HIPAA, Privacy/ DLP, Application risk assessments etc
Consultant with project and/or cross-functional teams through strong communication. Set priorities, balance workload and resources while driving project execution
Support the technology controls and assessment framework, leveraging standard tools and processes to identify control, process, and application issues / deficiencies
Engage with technology and business partners to ensure compliance with required assessments per company policy/standards; perform quality assurance validation of issues and assessments prior to closure or completion
Assist in testing and reporting the effectiveness of IT general controls
Assists in drafting policies and procedures related Information Assurance, Security, Compliance, and Privacy
Support the coordination of controls, monitoring and documentation with Audit and Compliance
Conduct gap analyses for existing processes, as needed to ensure identified gaps are addressed
Help to ensure compliance with applicable industry rules and company policies
Participate in major IT/special projects as an internal compliance consultant to provide direction, review and support by bringing an awareness and focus on regulatory concerns
Continually updates their knowledge of compliance and regulatory issues that will impact Aramark by keeping current with trends and issues in the IT industry, including current and evolving technologies
Develops work plans and project approaches in the financial audit context and/or consulting space, analyzing client server systems and multi-platform systems while providing detailed reports on the vulnerabilities of these systems and/or best practices from a compliance standpoint
Will be expected to utilize ITIL or other practice methodologies to assess our operations
Requires between 3 to 5 (or more) years of progressively responsible related work experience within IT risk management, IT Audit or related experience
Must have experience with Sarbanes-Oxley section 404
Additional experience with one or more of: PCI, HIPAA, GLBA, FISMA or other related compliance frameworks / requirements
Self-starter with the ability to work independently
Accounting experience desirable
Strong understanding and experience in auditing Oracle databases & the Oracle Financials ERP will be a plus
CISA, CISM, CISSP or other related certifications desirable

Senior IT Analyst EDI Resume Examples & Samples

The Senior Analyst EDI develops and maintains EDI maps within the IBM Sterling B2B Integrator (SBI) application for the transaction sets of inbound orders, outbound ASN and invoices, inbound POS
The Senior Analyst EDI develops Sterling B2B Integrator business processes using BPML (Business Process Markup Language)
The Senior Analyst EDI collaborates with application functional teams, customers, vendors, financial institutions, carriers, internal business members (i.e. customer service and transportation/logistics), and other stakeholders to identify customer requirements, assess impact/scope of request, coordinate with impacted application owners, compare costs and benefits, recommend solutions and manage a project/task through completion
The Senior Analyst EDI monitors production support activities to ensure that all data is processed inbound from trading partners through to applicable applications and all data handed off from Scotts applications is received and processed by trading partners
The Senior Analyst EDI moves maps and business processes to production after proper testing and business approvals
Minimum of 5 years of EDI experience using IBM Sterling B2B Integrator software products and UNIX in the consumer products industry. In lieu of IBM Sterling B2B Integrator, other EDI mapping software experience will be considered
Production Support – minimum of 5 years of experience with addressing help desk issues and in assisting with user problems in the EDI space
Extensive experience with using a value add network (VAN) and AS2 for EDI communication with partners
Experience in system performance monitoring and system design planning to allow for future growth
Experienced in system architecture and understanding of the EDI landscape in how it interfaces with other systems
Strong technical knowledge, with hands-on experience developing EDI maps using Sterling B2B Integrator (SBI) or Gentran
Experience developing business processes using BPML in Sterling B2B Integrator solution is required
Experience developing EDI / Integration solutions interfacing with SAP using iDocs
Experience with developing / modifying Unix shell, Perl, and AWK scripts is preferred
Experience with SQL (select, update, insert, delete statements) is preferred but not required
Strong understanding of network concepts and communication protocols such as FTP and AS2

Senior IT Analyst Resume Examples & Samples

Provide engineering design and solutions to complex network projects including but not limited to data center, head office, remote office, wireless and global WAN networks
Define and document network architecture, standards
Generate Bill of Materials (BoM), diagrams, configuration template, test plans and MOP’s (Method of Procedure)
Define hardware model and firmware/software versions, certify/test new versions and features
Track hardware and software life cycle/currency and perform capacity and performance analysis, proactively provide recommendations of roadmap and refresh/upgrade options
Provide network solution and consultation to application teams
Identify continuous improvement opportunities, research industry trends and best practices; recommend innovation opportunities and new project proposals
Provide level 3 support for complicated/escalated incidents and high priority problems, lead cross platform and cross team problem management exercise
On call on a rotating schedule

Senior IT Analyst Resume Examples & Samples

Completes complex analysis and specifies requirements for moderately complex to complex systems using a broad perspective to identify innovative solutions. Performs technically advanced work that may necessitate the origination and application of new and unique approaches
Leads project planning, scheduling, monitoring, and reporting activities for complex projects. Provides direction and guidance to critical, cross-functional teams for project planning, scheduling, monitoring, and reporting activities for complex projects. .Reviews recommended cost estimates associated with recommended system development solutions
Assists other analysts with design and acts as a resource for particularly difficult design projects
Responsible for translating operational requirements for moderately complex systems in order to design software requirements. Plans and executes project systems involving operation, simulation, test or support requirements with real-time applications. Develops documentation associated with computer software and analyzes software data acquired during systems testing
Performs and may lead the testing of complex systems. Develops and advises on innovative or blended techniques to meet particular customer needs. Recommends application development team standards for testing. Develops critical measures to evaluate process and system performance improvements. Plans and performs unit and integration testing. Plans and conducts system testing to ensure system reliability prior to implementation. Identifies and assesses probable interactions of inter-related computer systems and anticipates the impact of changes in systems
Plans for the migration of legacy systems to current architecture. Assists with the management of vendor software contracts and license agreements
Works closely with cross-functional teams to determine and document system development business needs, and determine optimum computer automation support to satisfy those needs. Gathers and analyzes information required for proper technical design including the identification and evaluation of purchased package solutions
Maintains current knowledge of information systems and technologies. Recommends changes to design, development and implementation standards when appropriate. Responsible for technical application development for all stages in the development lifecycle
Provides functional direction and mentoring for various project staff
This position requires a four year degree from an accredited college or university with emphasis in information technology, and five years of related experience. In absence of a degree, nine years of related experience is required
Demonstrated strong knowledge of concepts of information technology, standard application development methods, and relational database technology
Demonstrated advanced ability to implement standard analysis, programming, and testing techniques across the development life cycle of systems
Ability to determine the use of appropriate current information processing technology, apply logical reasoning to complex situations, and analyze problems of a complex nature and derive workable solutions
Strong knowledge, skill and ability to design, develop, implement, and maintain business applications
Demonstrated ability to use computer software programs (e.g., e-mail, word processing, spreadsheet, and project management)
Familiar with client/server and browser based networks and application performance issues with regards to network architecture and application design
Ability to lead and direct information technology project activities

Senior IT Analyst Resume Examples & Samples

Influence IT budgeting, forecasting and spending for SIS and Zone IT budgets
Miscellaneous equipment used in manufacturing locations such as bar code scanners, specialized printers, industrial PCs, RF Scanners, etc
Bachelor Degree in business or technology
3 years IT experience (preferred)
Bilingual (English/Spanish) is a must

Senior IT Analyst Resume Examples & Samples

Develop, support global analytics applications for multiple time zone consumers. This position requires
Bachelor’s Degree from an accredited institution in Business Administration, Finance, Computer Science or related discipline or equivalent work experience
Minimum of six years technology experience with minimum five years hands on programming skills in modern big-data technologies which includes Apache Spark, No-SQL, Elastic Search, Java script frameworks, Azure cloud, Linux, Hadoop, etc
Knowledge and experience with logical data warehouse, cluster setup, performance optimization, etc
Experience actively participating as a team member from requirements to system implementation and support
Relevant experience respective to area of responsibility (i.e., technical code review, application architecture patterns, onshore/offshore model, etc.), particularly in consumer products industry

Senior IT Analyst Resume Examples & Samples

Liaising with user departments in TDSE and with IT departments globally
Performing initial analysis and feasibility
Providing time and effort estimates for developments
Ensuring buy-in from all TDS departments globally
If required, producing PAR and Charter
Architect the new product to ensure consistency, integration and performance
Managing the development project to ensure timely delivery of functionality to spec
Ensuring full handover to users and IT support
Supporting in-house technical development and training of other team members
Keeping abreast of current retail and general technology trends and developments, as relevant to the business evaluating learning in relation to the needs of the TDSE business and in order to be a source of expertise to the line manager and other team members
Actively encouraging team members to build technical ability through knowledge sharing and research
Taking part in the support on-call rota
Providing assistance and knowledge to support team
Forming part of the out of hours on-call support team as required and agreed with line manager
Solid experience of AS400/iSeries essential
Python experience essential
Island Pacific, MicroStrategy, EDI, ALDON (or similar), ROBOT, advantageous
Retail experience particularly in a head office environment
Proven experience of working in a structured systems development methodology
Experience of providing systems development estimates and subsequent project planning
Experience of providing customer service to business functions
Experience of working with 3rd party service providers
Knowledge of documentation creation and maintenance (desirable)
Previous experience in influencing strategic technical systems direction advantageous

Senior IT Analyst Resume Examples & Samples

Responsible for the implementation and ongoing support of assigned IT systems and applications
Ensures that implementations are completed in a timely and quality manner, in accordance with our standards, and focusing on our internal customer's success criteria
Alerts all team members of critical path milestones on the project plan for assigned applications
Conducts business analysis, requirements definition, systems analysis and application administration tasks
Performs project and team administrative activities – scheduling meetings, publishing agendas and meeting minutes, communicating project tasks and timelines
Assists in the development of project plans in MS Project and is accountable to ensure work is completed according to the plan
Communicates issues, solutions and progress to project and program management
Requisitions application servers and assists in application installation
Participates in GxP validation/qualification of systems including writing, reviewing and executing validation protocols
Represents the needs of our customers to the solution vendor(s)
Develops effective working relationships with internal customers and vendors
Demonstrates a high level of composure, professionalism, and knowledge of IT solutions, application management through product cycles and business environments
Identifies risk and remediation plans in conjunction with business and IT partners
Connects with business partners regularly and recommends applications and technology to address needs
Negotiates conflicts and complex issues to an expeditious and satisfactory resolution for both our internal customers and vendors
Prioritizes activities and quickly adapts to changing situations
Advises management on technical and process issues
Assists our internal customers in developing use-case scenarios for testing
Maintains productive and positive interpersonal relationships within IT
Familiarity with GxP and ICH regulations and 21CFR, Part 11
Knowledge of Pharmacovigilance systems (Argus preferred)
Knowledge of Analytical tools preferred (SAS, Microstrategy, Spotfire, etc.)
Experience with Clinical Trial Management tools
Familiarity with biotech/pharma business processes and applications
Programming skills in Microsoft .NET, C#, SQL Server, MS Access and VBA
Experience configuring SharePoint

Senior IT Analyst Resume Examples & Samples

Bachelor's degree in Computer Science, Information Technology, or equivalent Technical degree
5 years of work experience as a senior Developer designing and developing applications built on IBM Websphere Commerce
The experience must include leveraging IBM Websphere Commerce architecture, business models, data models, tools, and functionality
Must also have 3 years (concurrent) experience using (i) IBM Rational Application Developer utilizing an Agile software development methodology; (ii) Web Services and SQL, (iii) JEE/Java development including JSP, JSTL, Java Beans, (iv) XML and web technologies

Senior IT Analyst Resume Examples & Samples

WMS Analysis, Testing, and Reporting
Review, analyze and report on the benefit of requested systems requests and extensions
Partner with Sr. WMS Manager to Identify and recommend WMS system changes in support of new or modified business processes, system improvements, or application corrections
Perform design tasks and identify system requirements in support of system changes
Develop test plans and coordinate testing activities in support of system changes
Act as the IT liaison to the Avondale DC as it relates to the testing and deployment of system changes
Assist with development of reporting using WMS’s reporting framework
Resolve DC & Supply Chain Issues
Functioning as the Sr. lead support analyst for the Avondale DC. Partner with business, internal IT, and vendors to quickly resolve production issues
Prepare and present root cause analysis and issue elimination strategies
IT Subject Matter Expert for the Avondale DC
Act as internal IT SME with regard to the capabilities of Vitamin Shoppe’s WMS and subsystems
Identify and analyze WMS interfaces to insure data accuracy and sufficient system/process support
Responsible for the Avondale DC Technical Configurations of application and responsibility for applications overall health. Works with vendor and Vitamin Shoppe IT administrators to tune application and infrastructure
Understands business configurations, processes, and uses advanced knowledge of the application and industry best practices for improvement and troubleshooting
Act as the Avondale DC’s liaison to IT and to VS’s WMS vendor
Maintain action lists and issues logs
Ensures appropriate response and urgency to issues
Supports project team through project start-up and transitions into IT support role. Project support may invclude but are not limited to
Supporting Application Design and Configuration Phase
Development of reporting
Supporting Test Phases
Support Go-Live and stabilization period
Support peripheral equipment initial set-up with vendors and internal IT
On-Going support of DC peripheral equipment. Assist in support of DC peripherals, including but not limited to
Administration and Maintenance of Devices
Device Troubleshooting with End Users and Vendors
Coordinating repair/depot service of devices
Report project status and issues to Sr. Manager – Warehouse Management and Director as necessary. Dotted line to EUS Manager
Demonstrated detailed knowledge of associated technologies with a Tier 1 Warehouse Management Systems
(Manhattan WMOS). Experience in working with Warehouse Control Systems (WCS), and RF and Printing
Technology is highly desirable
Working knowledge of Linux/Oracle/Java multi-tiered technology stack. Working knowledge of SQL. Knowledge of Windows OS, Office productivity suite, basic PC troubleshooting
A minimum of 4 - 6 years of experience in information technology with 2 – 3 years supporting Logistics and
Distributions operations. Experience working on WMS projects and production support environment.]
Application of logic, reasoning and problem solving,strong ability to work with time/date deadlines
Ability to work in fast paced environment where multi-tasking is required
Good interpersonal skills and ability to work with Health Enthusiasts, Management Team, and Vendors
Ability to support IT changes after normal business hours

Senior IT Analyst Resume Examples & Samples

Lead “Discovery Sessions” to identify new and/or enhanced business processes for the purpose of enhancing our operational effectiveness
Collaborate in the planning, design, development, deployment and support of new applications, and enhancements to existing applications
Promote standardization and integration across our enterprise application suite. Ensure that we have effective and comprehensive integration points between multiple applications
Create process models, specifications, diagrams and charts to provide direction in the development process
Understand business problems and opportunities in the context of the software requirements and recommend solutions that enable the specific functional organization to achieve its goals
Report status of on-going prioritized projects to functional and IT leadership. Identify and resolve ongoing day-to-day business issues pertaining to IT
Review performance of IT systems to determine operating costs, productivity levels, and upgrade requirements
Provide on-going support on “break-fix” issues for existing applications
Ensure solutions provide consistent IT building blocks to effectively integrate with other functional areas
Provide expertise in the modeling/mapping of processes, participate in business process re-engineering conducting “as-is” to “to-be” business processes, and effectively lead change management exercises
Produce high quality documentation for requirements, solution options, business cases, and recommending optimum solutions
Manage enhancement requests, testing requirements during implementation, acceptance, installation, and deployment of solutions
Project Manage selected projects in your area of expertise
Travel as business needs require, which is expected to be minimal, 10% for the purpose of training, site visits, etc
Consistently demonstrates the 6 For Success: Be trustworthy, Commit to your team, Listen to understand, Serve your customer, Prepare and plan, and Deliver the result
Perform other duties as may be assigned at management’s discretion
Degree in the field of Business Administration, Business Management, Computer Science, Accounting, MIS or Manufacturing is required
5 years related work experience in a wood manufacturing environment is preferred
Prior experience with Friedman or a Manufacturing Execution System (MES) is preferred
Extensive experience with core ERP software functionality in a manufacturing environment. Shop floor data collection expertise is a plus
Experience with Agile/SCRUM Methodologies
APICS knowledge or CPIM certification is a plus
Business process expertise in modeling/mapping business processes, conducts as-is/to-be business process analysis, is instrumental in business process re-engineering and involved in the change management exercise
Data cleansing knowledge in scrubbing current state data for future state data and processes
Data analysis skills to identify what data the business currently has, what data needs to be carried over to a new system and what data needs to be constructed

Senior IT Analyst Resume Examples & Samples

Responsible for delivering on components of larger solutions identified by management
Expected to work independently and execute against goals & objectives
Build strong relationship with internal business customer
Engage with business and understand business practices, processes and policies
Identify technological capabilities that enable and enhance business outcomes
Deliver on required, approved initiatives
When possible, identify opportunities for improvement
Responsible for maintaining the assigned portfolio of applications
Ensure operational activities are performed as defined. This can range from supporting end-user tools (PCs, desktop applications, mobile devices) to specific department applications data transformations and data feeds
Embrace the principle of “continuous improvement” by identifying and proposing opportunities for improvement
Leverage logical and innovative approach to effectively address and resolve problems
Responsible for delivering, participating in required departmental activities including, but not necessarily limited to
Experience or equivalent knowledge and skills to satisfactorily perform the position responsibilities
Minimum 6 years applying information technology
Technology experience in a pharmaceutical environment is preferred
ComplianceWire, Learning Management Solution (LMS) experience is preferred
System Development Lifecycle
Fundamentals in Information technology that minimally includes WAN, LAN, Wi-Fi, PC’s, business office applications, mobile devices
Client-server environments, cloud based, web enabled applications
Web technologies
Fundamentals in programming, programming experience (PHP, JAVA)
Strong written, verbal, and active listening skills
Multi-task; able to effectively handle multiple priorities / responsibilities
Demonstrated capacity for learning, applying new technologies
High energy and engagement
Flexibility, and strength in dealing with rapidly changing situations
Functional experience outside of IT can be an asset (Finance, Operations, Sales, etc.)

Senior IT Analyst Resume Examples & Samples

Leads requirements gathering sessions and facilitates prioritization of requirements
Documents and validates results with subject matter experts and drives the creation of correct system specifications that enable development and/or acquisition of appropriate systems to meet business requirements
Coordinates business subject matter experts to brainstorm and document innovative solution alternatives, and provides expert advice and guidance to business partners about opportunities and problems related to their requested functionality
Works with developers to design, develop and deploy quality solutions for system issues consistent with project objectives and business requirements, following CPPIB IT standards
Works directly with the Project Manager to help lead the team through the project plan for design, development, implementation, testing, and initiation of new solutions, enhancements and defect fixes
In certain cases acts as the Project Manager for various workstreams
Analyzes requirements, process and technical documentation to produce comprehensive test scenarios and test cases, and transfers knowledge to quality assurance, test automation, and performance testing teams
Apply advanced analytical skills to investigate day-to-day system and business issues, determine the root cause and deliver viable solutions
Troubleshoots problem areas within agreed service levels (in person, by telephone, or via email), including during non-business hours if needed
Ensures analysis is performed on downstream/upstream system impacts of process and system changes; documents systems interdependencies and maintains design documents to reflect changes introduced by new implementations
Works on a broad range of tasks; perform all aspects of research, analysis and/or development; and is responsible for executing all aspects of the development life cycle
Communicates statistics and reports for management and/or team members on the status of solution delivery activities
Builds and maintains positive working relationships by effectively leading, communicating and regularly sharing information and knowledge within the team, in addition to internal and external technology partners
Provide end-user support and 3rd level production support

Senior IT Analyst Resume Examples & Samples

Facilitate the approval and issuance of IT contracts and PO’s meeting project requirements. Interaction with IT team and Legal to generate clear scope of work compliant with the IT approval processes. Work with Asset team for both acquisition and removal of IT equipment
Prepare and requisitions and purchase orders for supplies and equipment. Maintain records of goods ordered and received
Manage the contract lifecycle process to insure contract deliverables are being met, suppliers are paid, and contracts are renewed to avoid business disruptions
Strong relationship with Corporate Commodity Managers to maximize leveraged spend opportunities and contract compliance. Work with P2P for transactional efficiencies in the purchase to pay process. Negotiate Payment Terms and Conditions advocating our working capital position
Prepare budgetary reports for annual accruals as well as forecasting spends for future IT requirements. Track IT expenses and conduct spend analytics to identify opportunities or risk
Maintain a Contract Management System repository for contract database. Conduct contract audits tracking performance to agreed-upon contract deliverables
Develop and maintain KPI’s in the areas of IT Procurement
5 + years of contract experience including language, structure and renewals, as well as corresponding creation of PO’s in SAP and expense tracking
Information Technology background or relevant experience is critical to the success of this role
Proficiency with monitoring IT contracts in a centralized Contract Management System (i.e. SharePoint) and resolving contractual disputes and / or issues relating to contract deliverables
Good presentation skills including the ability to organize data to present as well as the ability to speak effectively before groups of suppliers, customers, and / or employees of the organization
#LI-NG1
Advanced experience in Microsoft Office Suite
Versed in Data Extraction tools and Data Analytics
SAP ECC R/3
Sourcing/negotiation/vendor management/contract management experience

Senior IT Analyst Resume Examples & Samples

Assume a strategic role in the evolution of our application environment, including designing and developing process improvements for roll-out in a multi-plant, 24/7 environment
Manage full life cycle implementation of major new technologies, potentially VMI, Point of Sales and CRM
Support existing Niagara footprint of Supply Chain processes
Gather requirements, create design documents, and perform impact analysis for application changes
Develop solutions to leverage existing software to architect overall processes for the Supply Chain areas
Manage full life cycle implementation of major new technologies
Support and coordinate full implementation cycle including the creation of test plan and updating of test scripts
Coordinate with technical team in the development of reports, conversions, interfaces, and extensions for Oracle Applications
Understand and modify the Application Configuration as required (includes system/module setups, flex-fields, workflow builder, custom library, profile options, etc.)
Utilize disciplined development methodology for continuous evolution and optimization for the Oracle solution. Teach and mentor direct reports in Project Implementation methodology (PMP and Agile)
Provide hands-on daily user support of the Oracle
Assist users with problems and resolve issues independently
Create test plans, test cases, test scripts and performs functional testing
Develop customer relationship which makes it possible to influence positive change and contribute to collaboration in defining and implementing IT solutions
Recommend improvements for the business process
Provide recommendations to address and resolve business issues for business groups
Plan and organize tasks, report progress, and coordinate with technical resources for implementations
Research tools to identify those that can best help serve the needs of business
Work with existing systems to track and manage requirements and issues
Contribute and help organize strategy for IT Oracle support of end users
Years of Experience in Field: 8-12 Years
Years of Experience in Position: 8-12Years
Years of Experience in Supervising Employees: 3+
Years of Experience in Position: 8-12 years
8-12 years experience with Oracle 11i with at least one complete life-cycle implementation experience
6+ years Industry experience
Experience with one or more of the following Oracle modules: Advanced Supply Chain Planning, Enterprise Asset Management, Purchasing/Procurement/iProcurement, Procure-to-Pay, iSupplier, Order Management, Order-to-Cash, and Inventory Management
Working knowledge of R12 environment
A minimum of 5 full life cycle implementations
Past experience as a team-lead for one or more Oracle or other enterprise software implementations
Basic understanding of Oracle EBS database/table structures is desirable
Previous experience with a major supplemental technology outside ERP, OTM (WMS, BI, Supply Chain, etc)
Strong problem solving and troubleshooting skills with the ability to exercise mature judgment
Ability to work independently and manage multiple task assignments
BS degree in Information Technology, Computer Science or Supply Chain/Manufacturing/ Business Management
Master degree in Information Technology, Computer Science or Supply Chain/Manufacturing/ Business Management

Senior IT Analyst Resume Examples & Samples

Discuss needs with customers in a non-technical language
Analyze customer requests, understand need, and document in Functional Specification
Prepare documentation using MS-Word, MS-Excel, and flowcharting tools
Translate user requirements into System Design Specifications
Develop estimates and budgets for system development
Liaise with CoE’s, PMO and other development teams to follow through from SRR meetings to user acceptance testing cycle, validation of results from QA environment and deployment in production environments
Liaise with CoE’s / Vendors for cost and effort estimates consider various resources
Prepare other documentation as required by JCI’s methodology
Work with off-shore development team to deliver applications
Where appropriate, coach and develop fellow colleagues
Communicate effectively in both written and oral format
Ensure customer acceptance by testing validation, and training users in changes to business processes
QAD Mfg/Pro (version EE) ERP Systems in Manufacturing and Distribution
QAD WMS
Electronic Data Interface (EDI)
Manufacturing Executive System (MES) & integration with ERP system. Knowledge of GE Proficy is a plus
Conventional (ODBC) & non-conventional Interfaces between ERP & external systems
Experience in rough cut capacity planning, production planning and MRP
RFID solution for shop-floor / WH and Demand / Supply planning experience is a plus

Senior IT Analyst Resume Examples & Samples

Holds project team resources accountable to their deliverables and ensures project execution
Prepare high and detailed level estimations of effort in order to achieve a preferred solution
Bachelor’s / Master’s degree or equivalent experience. Advanced education is helpful
2 years of S4Hana Finance,
7 + years of SAP Design,Implementation and Support experience in the SAP Profitability Analysis, Product Costing, including Material Ledger, FI- Geneneral Ledger, Accounts Payable, Accounts Receivable, Fixed Assets and Taxation
Proven record of interacting and leading a functional team
Strong written and verbal communication skills, ability to communicate technical and business information effectively to both technical and non-technical people
Established skills in identifying and developing strategies to address change management issues
Experience in one or more of the following operations spaces: Supply Chain Management, Shop Floor, Quality Management, Warehouse Management, Transportation Management, Procurement & Property, Plant and Equipment

Senior IT Analyst Resume Examples & Samples

Working on complex pieces of work as determined by factors such as relative size, impact on business, geographies, and high levels of risk
Adapting to the requirements of different types of work, eg software changes, service issues, or a new product or geography
Keeping up to date with technical and business developments
Simplifying technical information into more easily understood terms
Proposing pragmatic, innovative, cost-effective solutions to business needs
Using appropriate judgement to navigate ambiguity
Balancing competing priorities of different pieces of work and assisting with prioritisation for less experienced colleagues
Maintaining a significant breadth and depth of knowledge as required for the role (eg industry, legislative, proposition and system knowledge)
Extracting information from all relevant sources to establish an accurate scope of the analysis exercise
Undertaking analysis of a range of data sources, to produce options and recommendations for a workable solution and drive action from key decision makers
Gathering and validating relevant information either through facilitating workshops or other forms of direct engagement with stakeholders
Presenting findings and recommendations to key stakeholder groups to enable decisions to be made
Effectively managing relationships with internal and external stakeholders to ensure successful delivery of recommended solutions
Establishing appropriate governance and control measures within projects which align with the overall standards of the company and IT and change
Investigating and implementing new analysis techniques, to improve the overall quality of analysis and effectiveness of solutions recommended
Providing strong leadership by proactively coaching, supporting, and developing less experienced colleagues to ensure that the appropriate skills and behaviours are committed to developing quality deliverables
Engendering a collaborative, efficient, and supportive environment within the team to maximise team performance and engagement

Senior IT Analyst Resume Examples & Samples

Function as a senior member of the team within the Information Services Department by contributing to organizational initiatives, ensuring strong and positive relationships with key customers and reinforcing policies and procedures. Be visible within the customer community
Presents and implements technological alternatives to streamline functions and improve productivity
Responsible for troubleshooting EHR and related application issues
Analyzes technology requirements and develops functional specifications
Mentor junior staff regarding best practice system set up, customer relationship management and documentation development. Ensure IS staff is cross-trained on multiple applications and systems, as required
Work with technology vendors to change or add functionality as required to meet business needs
Project Management: function as IS lead to project teams, guiding effective use of resources to deliver effective solutions while staying on schedule
Problem solving and analysis: utilize effective and creative problem solving techniques within standard information systems best practices to design, develop, and document quality solutions for the resolution of problems
Lead testing efforts, develop supporting documentation and assist end-users with end-to-end testing. Ensure optimal system performance
Keep informed regarding changing policies, rules and regulations such as Meaningful Use/ACI.MACRA, Quality measures (HCC, P4P), ICD10 etc
May be asked to assist with project management activities
May be asked to assist with system administration activities
May be asked to develop and implement reports for decision support
May be asked to participate in Performance and/or Quality Improvement initiatives, e.g., Greenbelt training, Rapid Improvement Events (RIE), sessions in support of SJHH ‘St. Joseph Way’ initiatives
Assist/support in the design, development, implementation and workflow training of EHR
Performs all other duties may be assigned as needed
Requires three (3) years’ experience in a systems analyst role in a healthcare environment or three (3) years of relevant consulting experience
Requires one (1) previous year experience surrounding applications that integrate seamlessly with HER, such as Midmark, Welch Allyn, ePreOp, Rx refill software etc
Requires one (1) year experience leading business process redesign and/or IT project implementation efforts
One (1) year experience working with Incident Report/Service Request application (i.e. Helpdesk software/ticketing tracking tool required
Requires expert level experience with EHR front-end end-user training and testing, as well as solid back-end build and design of baseEHR functionalities
Possess advance knowledge of business operations in an outpatient setting, i.e. clinic operations, business office operations, UM workflow, etc
Possess working knowledge of the hospital setting, i.e. ER admission, length of stay, discharge planning, transition of care to subacute, home care, SNF and/or PCP
Ability to work as an effective team member. Lead by example. Mentor junior team members
Ability to communicate in a positive manner with patients, providers, co-workers, managers, and other contacts
Possess advanced understanding of system integration and electronic data interchange such as HIE
Ability to create data flow diagrams, work flow diagrams, interface specifications and business requirements documentation
Possess systematic and orderly planning abilities, with a high attention to details
Possess excellent follow up to ensure the timeliness of deliverables that are completed with a high degree of quality, thoroughness, and accuracy
Possess deep understanding of HIPAA requirements within a medical group/IPA setting
Ability to eagerly accept assignments from senior management and customer leadership
Possess strong analytical and problem-solving skills; ability to interpret technical information into customer terminology
Possess a solid understanding of IT best practices in a healthcare environment
Improving Performance: ability to act as a problem solver empowered to recognize and communicate problems and identify new or better ways to do our jobs in order to eliminate waste, and increase value for our customers and users of IT
Five (5) plus years’ experience with Allscripts TouchWorks EHR
Five (5) plus years’ experience in a business analyst role in a healthcare setting or consulting experience
Two (2) plus years’ experience in business process redesign and/or optimization efforts
Two (2) plus years’ experience in IT project implementation efforts
Three (3) plus years’ experience in providing customer support
Previous Project Management experience working with PMO methodologies and tools highly desirable
Proficient in all MS Office applications, including Access preferred
Ability to write and run macros and scripts in VB, SQL, Crystal Reports highly desirable

Senior IT Analyst Resume Examples & Samples

In a business analysis capacity, this roll serve as the liaison for ministry business leaders, clinicians, and project sponsors, to elicit, evaluate, analyze, validate, develop and document business and/or operational requirements for locally deployed systems. This includes strategic analysis and process improvement representing and using appropriate SJH practices, methodologies, and documentation
Interaction with both IT/IS staff/leaders and ministry business/operations staff/leaders to provide regular, relevant and consistent communication of status for all IT related issues/outages, including but not limited to Telecom, WAN/LAN, Server/Storage
In collaboration with Local and SJH IT/IS leadership, develop appropriate communications protocols/standards to leverage different delivery mediums including but not limited to email, paging, text messaging, etc. to ensure timely updates of all issues are provided to Operations and Clinical leadership
Assist IT Site Director and other team members with day-to-day operational activities as required
May participate and assist with the coordination of ministry ISPC meetings and strategic planning sessions
May be required to attend other regularly scheduled departmental and/or key ministry meetings and planning sessions to represent IT
May be asked to coordinate and/or train users and IT staff regarding the use of software and IT solutions
Monitor and identify opportunities for improving business processes by leveraging new or existing technologies
May be asked to participate in Performance and/or Quality Improvement initiatives, e.g. Greenbelt training, Rapid Improvement Events (RIE), Training Within Industry (TWI) sessions in support of SJHH ‘St. Joseph Ways’ initiatives
Some travel to other ministry locations and other business destinations may be required
2-3 years experience in a business analyst role in a healthcare setting preferred, relevant experience may be substituted
A minimum of 1 year experience leading business process redesign efforts
A minimum of 1 year experience leading IT project implementation efforts
Customer support
Self-directed and motivated with strong analytical skills, systematic and orderly planning abilities, and high attention to detail
Effective written and oral communication and interpersonal skills
Advanced analytical and problem-solving skills; strong financial/math skills
Ability to be flexible and work in a rapidly and constantly changing environment
Ability to work effectively and interact with all levels of management including executive leadership
Improving Performance: The SJ Way is the way the IS Department does our work using Toyota Production System methodologies in a culture of continuous improvement. We view every member of our team as a problem solver, empowered to recognize and communicate problems and identify new and better ways to do our jobs that eliminate waste and increase value for our customers and users of IT

Senior IT Analyst Resume Examples & Samples

Proactively identifying, troubleshooting, tracking, managing, and resolving reported issues
Demonstrate technical leadership by proposing advancements with tangible business benefits to CPPIB’s IT portfolio
Partnering with Application Development team and other CPPIB groups to create synergies and advance CPPIB’s technology portfolio
Providing disciplined tracking and reporting of various activities according to CPPIB/OSI standards
Provide a dedicated rotational weekend/overnight support as required
Work closely with the management team to mature OSI’s operational practices

Senior IT Analyst Ses Resume Examples & Samples

Specific responsibilities of the Senior IT Analyst include, but are not limited to, the following
Develop and recommend IT-related policies and procedures to division leadership, and ensure all division IT-related policies are adhered to
Ensure that the division is compliant with all department IT-related policies
Develop and recommend division procedures regarding security incidents. Procedures will cover incident identified and remediation
Serve as the liaison between division leadership, the division’s IT vendor, the DMS Information Security Manager, and other stakeholders as deemed necessary
Review all IT system logs and provide management with updates when necessary
Lead periodic reviews of computer system security and user training
Lead division investigations of any security related incidents, including incidents involving FRS Online
Report any security related incidents to the DMS Information Security Manager (ISM), and assist ISM in investigation and remediation
Provide technical oversight for system design changes
Compile and document information required for IT or security incident reports
Serve as contract manager for the division’s IT operations and maintenance contract, which includes reviewing vendor compliance with service level requirements, vendor enhancement proposals and compliance with contract deliverables
Responsible for project management of work performed under the IT operations and maintenance contract
Identify and escalate any potential quality issues per defined processes to management
Ensure all division software licenses remain current
Review and propose software and hardware replacement. Responsible for oversight of division’s IT budget
PMP or CISSP preferred. If the candidate does not have a PMP or CISSP, the candidate must agree to obtain certification within 12 months
Five years’ experience in information security management, IT risk management, IT auditing and/or related functions
Knowledge of various technologies including applications, databases, networking, connectivity and security
Thorough understanding of industry best practices in software development and security
Experience with source code controls, builds, deployments, managing baselines, configuration identification and control, release management, configuration status accounting, and configuration auditing is preferred
Knowledge of the project change process as appropriate for scope control and change processes
Knowledge of computer systems analysis and design techniques
Ability to manage stakeholder expectations
Ability to organize data for presentation in reports, documents and other written materials
Ability to conduct fact finding research, work independently, plan, organize and coordinate work assignments and establish and maintain effective working relationship with others
Ability to interpret and communicate business and technical information effectively to stakeholders in order to facilitate a productive team environment
Ability to build partnerships and encourage collaboration between individuals and teams
Knowledge of project management principles and best practices

Senior IT Analyst Resume Examples & Samples

Must have 5 years of experience or more in development on Progress Software
Preferred to have 3 years of experience or more in business process improvement, solid ERP knowledge (Mfg/Pro preferred) or experience in full cycle ERP implementation
Understand key business process. They essentially could fill a functional materials or planner position given their process knowledge and depth of understanding of the business system
Must be able to communicate with users at operational levels of the organization. Communications with users and internal technical teams is important
Must be able to translate user requirements into data flows, data mapping etc. Can lead functional requirements gathering and scoping for applications and reports
Excellent documentation and good communication skills; ability to interview user community, understand and document business information requirements

Senior IT Analyst Resume Examples & Samples

Act as a liaison and collaborate with the business and functional stakeholders to identify and deliver strategic enablement solutions across people, process and technology
Lead or assist with business, or IT projects assigned, and deliver in accordance with business expectations, within budget and agreed timelines
Work with key stakeholders within the business to gain an understanding of business processes, identify gaps and / or efficiency opportunities and propose value added propositions for continuous improvement
Adhere to defined KDM and IT Ways of Working frameworks when delivering projects
Hold regular review / planning meetings with the business / function to discuss progress with IT portfolio and formulate action plans
Participate in business management meetings and understand critical business needs; input the same into the IT planning process
The ability to understand, listen and build business / function partnerships with a capacity to anticipate and analyse business demand for change and information needs to ensure expectations are properly met
Is proactive in identifying opportunities, new ideas and solutions that will bring value to the business
Identify and deliver on innovations and continuous improvement programs
Understand business objectives and strategies
Understand the technology possibilities that will suitably close business gaps, overcome deficiencies and meet business requirements
Project management skills effectively arranging resources and managing multiple small to large projects for functions in a divisional or cross-divisional environment
Validates task time and cost estimates as well as project assignments / plans
Manage project plans and understand key bottlenecks / anticipate impact on future deliverables. Ensures project tasks are effectively rescheduled / reassigned based on overall impact available resources and skill sets by adhering to agreed project management practices
Negotiate deliverables, milestones and deadlines based on current assignments and technical resources available
Using the standard KDM framework, assist or lead the completion of key software development life cycle activities for given projects; primarily requirements documents, functional designs, test plans, go-live checklists and implementation strategies
Ability to document and present complex information concerning IT projects and solutions
Build and manage strong , effective business relationships / partnerships with function / business owners and within IT (regional and global)
Own and actively manage the IT portfolio with the business / process owner through
Overall ownership of projects from an IT perspective – plan, manage and deploy through KDM o
Manage, control and report on non-project activities (maintenance / change requests, key issues etc.)
Bachelor’s degree in Information Technology, Business Administration, Computer Science, or related field
At least 3-5 years work experience in a compatible job role
Familiarization project management and delivery methodologies and systems
Knowledge of Kerry systems, processes and methodologies an advantage
Experience with process mapping (system or business processes) using Visio
Experience with managing projects using MS Project, organizing plans, etc
Experience with managing user testing applications (Agile or Waterfall)
Excellent work ethic, organization, planning, and communication skills
Ability to learn new concepts and technologies quickly
Ability to manage multiple projects in parallel
Must be equally comfortable working independently or as part of a team
Self-starter and ability to grasp business processes and acumen
Ability to professionally interact with people and cultivate strong partnerships
Reliance and credibility

Senior IT Analyst Resume Examples & Samples

Bachelor’s degree and minimum 10 years of experience in semiconductor industry systems and processes
Strong understanding of PDM processes in semiconductor industry
Must be able to understand and implement SAP PLM and supply chain processes
BOM Redlining
Maintenance of Production Version
Master Data Migration
Experience in managing all stages of data migration from data analysis to pre go-live validations, user acceptance
Define and execute test cases for unit, integration testing, regression testing and acquire user acceptance sign off
Provide production support through support ticket management and ticket resolution
Perform periodic presentations to all levels of management providing status on project progress

Senior IT Analyst Resume Examples & Samples

Functional configuration responsibility for Supply chain Applications for projects, enhancements and reporting work in Supply Chain IT team
Responsible for providing functional support for SAP Procurement, Sales and Distribution, Logistics execution modules and integration with external applications
Integration of SAP with external WMS systems
Integration of SAP with any external Order Management system
Coordinate with IT Operations, Business team and consulting partners in resolving production issues, working on enhancement/project requests
Collaborate with other areas of IT outside supply chain
Work closely with key business partners during entire lifecycle of the project
Provide functional support and troubleshooting for production issues
Explore and recommend solutions to business requirements and issues
Lead and document requirement sessions for project and enhancement work in supply chain area
Support testing for project work

Senior IT Analyst Resume Examples & Samples

Conduct business analysis, requirements definition, systems analysis and application administration tasks
Perform project and team administration activities – scheduling meetings, publishing agendas and meeting minutes, communicate project tasks and timelines
Assist in the development of project plans in MS Project and be accountable to conduct work according to the plan
Communicate issues, solutions and progress to project and program management
Requisition application servers and assist in application installation
Participate in GxP validation/qualification of systems including writing, reviewing and executing validation protocols
Represent the needs of our customers to the solution vendor(s)
Develop effective working relationships with our internal customers and vendors during project meetings, on-site visits and conference calls
Must demonstrate a high level of composure, professionalism, and knowledge of IT solutions, application management through various product cycles and business environments, and be able to identify risk and recommend applications and technology to address internal customer needs
Ability to negotiate conflicts and complex issues to an expeditious and satisfactory resolution for both our internal customers and vendors
Ability to prioritize and quickly adapt to changing situations
Advise management on technical and process issues
Assists our internal customers in developing working scenarios for testing
Has had responsibility for all aspects of an implementation of a product(s) including leading training, workshops, and documentation preparation

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