Service Product Manager Resume Samples

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A Nolan

Annamarie

Nolan

6313 Kyler Center

Houston

+1 (555) 647 4049

6313 Kyler Center

Houston

Phone

p +1 (555) 647 4049

Experience Experience

Phoenix, AZ

Service Product Manager

Phoenix, AZ

Parisian and Sons

Phoenix, AZ

Service Product Manager

Provide support for pre-sales activity, working closely with Sales team, supporting opportunity development and the securing of orders
Provide strategy development, commercialization, and operations alignment for the service of the assigned products across the Energy Connections business
Team work and marketing activity leading to develop potential customer and sales opportunity. With win – lose analysis
Execute all service business management processes in an efficient way in order to drive service revenue and market growth
Develop new services and opportunities, rollout and implementation in the country product management for service products
Participate in the establishment of World-Class Product Management practices within Energy Connections
Responsibility for defining and monitoring the "book of work" feeding into a number of global, agile development teams

San Francisco, CA

E-service Product Manager

San Francisco, CA

Brakus Group

San Francisco, CA

E-service Product Manager

Manages all product development/management KPI’s
Develop and execute on an E-services product road map and plan
Support and manage all segment related go to market activities
Responsible for supporting the delivery of product performance results; revenue, number of users
Develop a clear product launch and commercialization process and methodology to ensure success at all levels; internally and externally
Embodies the Rentokil values of Service, Relationships and Teamwork
Introduces and markets new products by developing time-integrated plans with sales, advertising, and production

present

Chicago, IL

IT Service & Product Manager

Chicago, IL

Hane, Howell and Jenkins

present

Chicago, IL

IT Service & Product Manager

present

Provide service / product definition (service capabilities, service level design, cost framework) and service / product contract management
Establishing close relationships and trusted partnerships with other IT Service & Product Managers and IT Account Managers
Agreeing service and product volumes, prices, SLAs/OLAs, and establishing delivery contracts with ITD and external service providers
Provide subject matter expertise to delivery teams during the entire SDLC
Plan and manage products and services lifecycles, TCO, as well as demand of services and products within your portfolio
Assuming end-to-end service and product management incl. maintaining of the product information in the various inventories
Manage the lifecycle of services and keep the inventory systems up-to-date

Education Education

Bachelor’s Degree in Engineering

University of Massachusetts Amherst

Bachelor’s Degree in Engineering

Skills Skills

Strong verbal and written communication skills, strong interpersonal skills
Ability to quickly learn new technology and products (implementation level)
Excellent understanding of networking and ability to capture and analyze any erroneous scenarios
Basic programming or scripting knowledge such as one of shell or C++ or Python, Perl etc.
Detailed knowledge of telecommunications/IT architectures and operations and maintenance procedures
A practical knowledge of upcoming telco cloud capabilities and open minded approach towards Service idea generation in cloud environment is strong advantage
Linux or Windows or Unix Basic System Administration
IP or Fibre Channel Networking protocols experience or knowledge
Expertise in understanding the entire spectrum of Radio, Core and OSS/BSS products, both from technology and serviceability perspective
Ability to take conflict and redirect it towards team focused success

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15 Service Product Manager resume templates

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Service Product Manager Resume Examples & Samples

Management and development of franchise protection, pre-trade risk and market access controls for the global Cash Equities and ETD trading platform
US regional responsibility for Cash Equities and Exchange Traded Derivatives (ETD)
Responsibility for defining and monitoring the "book of work" feeding into a number of global, agile development teams
Communicating with other SPM colleagues with responsibility for related systems such as order management, exchange connectivity and market data, to ensure that cross-system designs and projects are smoothly and correctly coordinated
Ensuring that the US system meet all necessary regulatory process including Reg NMS, SCI and SEC MAR

European Service & Product Manager Resume Examples & Samples

Management and development of Automated Execution systems within the EMEA region, used by the Cash Equities, Exchange-Traded Derivatives and Foreign Exchange business lines
Coordinating closely with colleagues responsible for equivalent systems used in APAC and Americas. A key responsibility is to assist with the ongoing global technical convergence of this product suite
Responsibility for defining and monitoring the "book of work" feeding into a number of agile development teams based in the EMEA region, consisting of a total of approximately 15 on-site and 10 offshore staff
Communicating with other SPM colleagues in EMEA with responsibility for related systems such as order management, exchange connectivity and market data, to ensure that cross-system designs and projects are smoothly and correctly coordinated
Ensuring that the systems used by the Automated Execution businesses in EMEA are stable, well-tested and maintained, correctly monitored and supported, and operate within all applicable regulations and defined best practices

End User Service Product Manager Resume Examples & Samples

Build vs buy decisions, ○ Management of New demand, requirements, fixes, including working with the Infrastructure Service Leadership in Eng. and Service Operation to implement a more robust Demand Management framework to be utilized across the main aspects of the Service catalogue
The Service Definition and Management of the consumer contract including the SLA for service delivery support and the Service Catalogue offering Marketing and communication for the service as well as overseeing projects that the product is involved in as part of the annual change the bank investments
Manage total cost of ownership: incoming cost allocations, allocations out to the business and ensuring all security and risk requirements of the product are addressed
Service Operations (SLA definition), Engineering (L2 / L3 support model), External vendor management (license & support maintenance)
Risk and audit: Ensure requirements are properly addressed and any Risk item is properly managed to resolution

IT Service & Product Manager, WM IT & CH IT Resume Examples & Samples

Planning and managing lifecycle, TCO, and demand of services and products in portfolio
Assuming end-to-end service and product management
Defining and managing sourcing and vendor strategies
Agreeing service volumes, prices, SLAs/OLAs, and establishing delivery contracts with ITD and external service providers
Designing services and products, as well as the corresponding reviews, reporting and billing
5 years of related experience, preferably in a large and global financial organization or in a large IT service provider in the financial sector
Broad knowledge of front-to-back banking processes
Strong verbal and written communication skills, fluent in both German and English
Excellent influence management skills in interacting with various stakeholders within the firm
Comfortable working with people from diverse backgrounds and cultures

Service & Product Manager Resume Examples & Samples

Extensive years of related experience, preferably in a large and global financial organization or in a large IT service provider in the financial sector
Broad knowledge of asset management and investment processes, Strong verbal and written communication skills in English
Excellent influence management skills when interacting with various stakeholders within the firm
Comfortable working with people from diverse backgrounds, cultures, and geographical locations, Proactive "doer" approach with a desire to resolve issues / conflicting demands quickly, effectively and in a pragmatic way

IBM Insights as a Service Product Manager Resume Examples & Samples

At least 5 years experience in product management and/or data science
At least 3 years experience in one or more of the following types of data: company (financial, legal) and/or geospatial (weather, mapping)
At least 3 years experience in a cloud / Software as a Service (SaaS) business
Readiness to travel 10% travel annually

IT Service & Product Manager Resume Examples & Samples

Service & Product Strategy
Business and Financial Focus, specifically in the Portfolio management and performance reporting
Strategic Perspective and Global Awareness
Organization Efficiency and Development
Risk Management
Service Management

IT Service & Product Manager Resume Examples & Samples

Planning, designing and managing IT services and products in an end-to-end and fully industrialized manner
Translating customers' need into group technology services and products (incl. project initiation, overall roadmap planning for a product/service perspective)
Defining and executing the service strategy
Managing the life-cycle of services and products and keeping inventory systems up-to-date
Designing and continuously optimizing the service supply chain from a strategic point of view
Ensuring delivery of services within agreed SLAs and cost
Stakeholder management
Defining 3-year service strategies
Assuming end-to-end service and product management, i.e

WMA IT Service & Product Manager Resume Examples & Samples

Align Service Line scope and architecture within CTO defined enterprise and technical guidelines
Negotiate Service Level Agreements with GT's customers, and design services and products in accordance with the agreed service level targets
Define specific initiatives aimed at improving services, products and processes based on the results of service and product reviews and process evaluations. The resulting initiatives (programs/projects) are either internal initiatives pursued by the service provider on his own behalf, or initiatives which require the customer’s cooperation
Demonstrated ability to drive change and delivery on multi-year strategic initiatives
Thorough understanding of application development
Strategic thinker with ability to create multi-year product roadmaps to reach desired target state
Client Focus
Ability to work across organizational boundaries; astute in working through various groups in a large global enterprise
Comprehensive knowledge of retail wealth management
Demonstrated ability to identify and manage risk related to project delivery and financials; ability to identify and remove bottlenecks across technology and business groups
Excellent leadership, relationship management and influence skills
Ability to handle stressful situations with multiple groups
Demonstrated ability to take initiative
Significant experience in managing business demand for technology as a liaison with all levels of business and technology stakeholders and leadership
Demonstrated experience working with technology leadership and business partners to understand high-level business visions with strategies and feeding them into technology strategies and roadmaps
Experience presenting, collaborating and building trusted relationships with senior leadership (both business and technology) and technical peers to influence direction

IT Service Product Manager Resume Examples & Samples

Work with the business analysts and technical writers to define, develop and document Business Requirements, Non-Functional Requirements and functional Requirements
Define Service Portfolio strategy including development and execution of strategic service roadmaps
Assist in prioritizing of Business Requirements and collaborate with various teams on driving the service strategy and architecture
Document and report total cost of ownership of services

IT Service & Product Manager Resume Examples & Samples

Collaborating with business and technology areas to efficiently address business needs with unique and innovative business system design and solutions
Managing service and product performance towards cost and quality targets
Provide subject matter expertise to delivery teams during the entire SDLC
Manage the lifecycle of services and keep the inventory systems up-to-date

Service & Product Manager Resume Examples & Samples

Liaise with stakeholders across business and IT to develop world-class Research and marketing services
Align service line scope and architecture to IT enterprise and technical standards
Orchestrate the development of service enhancements according to a strategic service road map
Document and maintain service artefacts for service costs, SLA's and a service catalogue
Drive a portfolio of initiatives and projects across multiple technologies through to delivery

IT Service & Product Manager Resume Examples & Samples

Responsible for working with Application Delivery team to oversee timely and cost effective delivery of agreed programs and third level Production Support, ensuring deliveries are in accordance with the Product strategy
Establishing close relationships and trusted partnerships with Business stakeholders across the Global Asset & Liability Management, Risk Control, Finance, Middle Office and the Investment Bank
Establishing close relationships and trusted partnerships with other IT Service & Product Managers and IT Account Managers
Maintenance of a three year Product roadmap and strategy aligned to the Business Capability and Technical architectures
First point of contact in representing the interests of the Product with respect to future Business and Technology initiatives. Actively support the Business Case phase of such initiatives
Delivery of a commercially oriented Service providing full transparency on Total Cost of Ownership, tracking of cost and quality KPIs and adherence to Service Level Agreements

IT Service & Product Manager Resume Examples & Samples

Managing (Orchestrate) service and product performance towards cost and quality targets
Assuming end-to-end service and product management incl. maintaining of the product information in the various inventories
Managing sourcing and vendor strategies on an tactical level
Developing and executing of road maps
Agreeing service and product volumes, prices, SLAs/OLAs, and establishing delivery contracts with ITD and external service providers
Designing services and products, as well execution of the corresponding reviews, reporting and billing
Embed Risk Awareness by designing and operating an effective control environment, proactively identifying and raising control deficiencies and driving diligent and sustainable risk remediation

Service & Product Manager Resume Examples & Samples

Work closely with business product managers to understand business goals, user needs and solution opportunities, and to translate these into product strategy in collaboration with the service manager
Work closely with the IT Delivery organisation to set priorities, clarify requirements and steer delivery efforts that balance business objectives with system stability and performance objectives
Conduct the First Cut Requirements Assessment (FCRA) and ensure the implementation of the Minimal Enterprise Requirements (MERs)
Responsibility for operational risk of the products, including regular stability and capacity reviews, assessment of critical health check requirements with IT Delivery and management of product inventory (ISAC, CDCi)
Plans the product life cycle along the service strategies including the coordination of 3rd level support, Business Continuity Management & Crisis Management, and the decommissioning of the product
Plans and manages the financing of the product (KTLO and Continuous Improvement budget, Total Cost of Ownership TCO) in alignment with the relevant service managers
Supports and maintains the vendor strategy and management of external parties (vendors) for the product in alignment with the service managers
3+ years of experience in the IT sector, preferably within the Financial Services industry or in a large IT service provider in the financial sector
Good verbal and written communication skills in English, German is a plus
Comfortable with interacting with various stakeholders
Proactive "doer" approach with a desire to resolve issues in a pragmatic way

IT Service & Product Manager Resume Examples & Samples

Being a strong, reliable and trusted advisor to all your Business Stakeholders and Partners and fostering close relationships with other IT SPMs and IT Account Managers
Translating customers' needs into GT services and products, and managing the lifecycle of this inventory
Challenging the status quo with the ambition of generating new ideas to help the business to move forward
Defining/updating the product and location roadmaps to ensure alignment with business demand and technology targets
Ensuring products are compliant with ORF2/ICAP, Minimal Enterprise Requirement (MER), Application Security Framework (ASF), Penetration Test Findings, Inventory Data Guidelines (Affirmation and Quality Assurance) and others
Executing the service definition and strategy in accordance with the Service Architecture
Managing and controlling the direct and total costs (KTLO) for your products carefully while improving cost transparency, ensuring financial targets, KPIs and SLAs
Maintaining and actively managing D&E and SD of your products. Regularly interacting with Application Delivery teams to raise, discuss and solve capacity and skills issues, whilst overseeing timely and cost effective delivery, and according to the product strategies

Service Product Manager Resume Examples & Samples

Define and develop a service and support strategy for software products, to include: writing and maintaining Product Support Plans, Service Implementation Plans, creating financial models for services, defining support roles and responsibilities
Manage service product life cycle and assume end-to-end Service product management, including maintaining service information/documentation in all appropriate document repositories (SharePoint, The Loop, KnowledgeBase)
Scope review, GTM meeting with all stakeholders
Product setup/configuration in Insight system, End-to-End testing for assets validation
Coordinate Support Readiness Training
Sign off on GA readiness
Interface with different levels of HDS management, Support & Pricing Teams, Product Management, Product Engineering, third party partners and other Go-To Market Teams
Manage sourcing and vendor strategies on a tactical level
Assess technology offerings, capabilities, and competitors in current, as well as potentially new, areas
Work with Product Services for CCB & ECN review and release process
Communicate roadmap to internal stakeholders
Shape product requirements based on feedback from customers and key internal stakeholders
Maintain a pulse on the market, our competitors, and customer/stakeholder requirements
Be current and forward-looking in relation to industry best practices
Ability to travel up to 10% of the time
5+ years of experience with customer support and product serviceability
5+ years of hands-on experience as Software Developer / Support Engineer / System Integrator/ System Administration / Software Analyst
2+ years of Product management or project management experience is desireable
Experience with software development methodologies & processes (e.g. Agile, Extreme Programming, Lean Software development, Rapid application development, Scrum)
Understanding of software, hardware and solution development lifecycle
Familiarity with current technologies/concepts like VMWare, Big Data, IoT, Cloud, Virtualization, Networking
Solid understanding of general business & financial concepts, to include pricing, margins, costs
Ability to effectively collaborate across time zones and cultures
Strong verbal and written communication skills, strong interpersonal skills

Managed Data Service Product Manager Resume Examples & Samples

Develop and define product strategy (Security Master, Price Master and Managed Service) in consultation with business leads to ensure compliance with business goals and objectives
Define feature and functional enhancements (Security Master, Price Master, Internal), write business specifications, liaise with Development and coordinate QA testing
Act as the single, EMEA or US based reference data resource within Broadridge and assist Sales by making prospect and industry contacts, helping with developing pipeline opportunities, attending industry events and closing sales
Act in a pre-sales capacity where required by coordinating sales meetings and preparing and conducting product demonstrations as needed
Act as the local SME for all EMEA or US based clients of the Reference Data offering
Act as a senior liaison to the Broadridge BPO organization as it relates to the Managed Service delivery
Assist in the development of the Product Pricing matrix based on known and quantifiable costs, target margin and competitive environment
Internal SME and contact point for other Broadridge business units
Fulfill product management responsibilities in the definition of new features and product direction; write necessary business requirements and plans
Provide guidance and direction to the Reference Data Development team to ensure accurate and timely delivery of the solutions needed to maintain achievement of strategic goals
Work with senior management and other required BR staff to coordinate sales meetings and product demonstrations
Work with the senior management team to provide updates on our strategy and discuss/plan investments required into the product to achieve agreed goals
Act as relationship manager to relevant data vendors as needed
Liaise with larger BR Sales organization to assist with education, training and implementation of the sales strategy
Participate in all EMEA based sales meetings and opportunities
Understand and ensure clarity of competitive landscape for similarly positioned products
Assist in the creation of a 2 year rolling business plan for the reference data solutions
Extensive financial services experience with broker dealers, banks, asset managers and administrators
Strong product management, strategy, pricing and planning skills
Extensive experience with reference data software
Knowledge of virtually all asset classes in global markets with particular emphasis on OTC Derivatives
Strong understanding of the reference data ecosystem and how different financial institutions manage their reference data needs
Ability to manage and motivate assigned staff and virtual teams in a matrix organization to achieve the strategic goals
Familiarity with

ADV HRM Self Service Product Manager Resume Examples & Samples

Setting the product direction and strategy for their product and planning contents for each release
Working with and supporting CGI Solution Management, Sales, Delivery, and Marketing organizations to define and promote the product
Supporting the globalization of the product – including strategy, sales, marketing, solution and delivery
Representing Advantage HRM Self Service in CGI Advantage Steering Committee meetings
Working with clients, prospects, industry analysts, and industry associations to define, promote and sell the product line
Developing in-depth knowledge of the Advantage HRM product, features, and functionality
Identifying and understanding Advantage competitive strengths and weaknesses
Adv HRM - Payroll
Advantage HRM

Self Service Product Manager Resume Examples & Samples

Manage the strategic and tactical project portfolio for Self Service effort of the Digital platform for all client sites
Lead cross functional teams to design and develop new products, develop new features and enhancements
Develop Business Requirement Documents and Use Cases for Online and Mobile platforms and work closely with Technology and Operations to oversee project implementation
Manage the client experience portfolio as it relates to self-service capability including enhancement prioritization
Continuously review metrics and user feedback to identify opportunities to improve the product
Keep abreast of industry standards communicate upcoming changes which have a client impact
Perform Service Center and, when necessary, branch training for enhancements
Product/Project management skills with 5-8 years with online and/or mobile product management
Experience defining and learning Operational and Service flows that support client informational updates
Ability to independently drive projects to completion and ability to manage multiple competing priorities in a demanding environment
Strong MicroSoft Office Skills (Excel, PowerPoint, Word)

Service Product Manager Resume Examples & Samples

Responsible for the development and execution of the technical services marketing strategy in partnership with product marketing and ProCare marketing
Align with marketing leaders to develop tools, materials, campaigns, and other initiatives based on the overarching strategy for Communications
Ensures articulation of desired brand image and position for consistent communication throughout the organization
Responsible for the development and implementation of education programs and tools to increase service sales
Responsible for the creation and deployment of selling aids, literature, and brochures for service products
Analyzes competitive position of service products and recommends price structures and incentives to drive sustainable profitability
Analyzes and appraises the effectiveness of sales methods, costs, and results. Recommends ideas to marketing and sales leaders in order to increase service sales
May prepare or aid in the preparation of sales forecasts and projected selling expense budgets
Manages and/or facilitates functional input in the new product development process in order to drive service contract sales
Conduct market research to better understand customer preferences and provides advice based on findings
Collaborate with the inside sales team and the sales force to proactively identify target customers and capture service contract business
Support the sales force in the sale of service contracts through timely responses and participation in specific customer meetings
Provides excellent experience for internal and external customers by meeting or exceeding needs
May coach and develop marketing personnel. May direct the activities of 1 or more subordinate marketing employee

Service Product Manager NI Resume Examples & Samples

Responsible for service product support for Regional NI PdM organization
Ensure that Line of Business (LoB) service products are implemented in GSS Services NI according to global structures and guidelines
Provide relevant service documentation to Market NI PdM organization in customer solution creation and negotiation phases
Provide support for service procurement and standardization team
Service Product Management
Knowledge of Radio Access/Converged Core/ IP Transport/OSS
Experience in project deployment/field experience would be an added advantage
Customer Business Understanding
Processes and Tools
Cost & Profitability
Solution Selling
Bid capability, Presales Knowledge

Service Product Manager SI Resume Examples & Samples

Manages client engagements with solution capabilities from multiple sources and technologies
Defines new & innovative solutions/answers to client needs and to define and package integrated solutions
Development and co-ordination of activities of more junior consultants and leads own consulting team
Demonstrates capability to produce tender deliverables (e.g. Solution, Scoping & Costing, SoC, risk log, project plan, assumptions, SOR, acceptance)
Uses the globally defined tools
Defines work packages and localizes service items to match customer needs
Represents own Line of Business as a member of SI pre-sales team
Coaches junior Service Product Managers
Understands the financial impact of taken decisions and actions
Creates, maintains and uses Benchmarks

Service Product Manager Resume Examples & Samples

Bachelor’s Degree in an engineering discipline from an accredited university or college
Substantial experience of leading product management, product marketing and/or technical development, in a Rotating Machines, Electrical Equipment, or related environment
Master’s degree in Engineering or Business Administration
Knowledge of the disciplines and inter-relationship between product management and supply chain, engineering/technology and related functions, costing systems, financial reporting measures
Strategically aware, coupled with tactical implementation experience
Strong analytical skills with ability to identify and explain critical issues
Six sigma/lean/fast works awareness
Experience of operating in a matrix environment with strong relationship-building capability, able to work effectively across functions
Excellent interpersonal and leadership skills, capable of influencing and driving a strategic agenda
Proven mentoring and coaching abilities, demonstrated ability to motivate & inspire others

E-service Product Manager Resume Examples & Samples

Develop and execute on an E-services product road map and plan
Develop a clear product launch and commercialization process and methodology to ensure success at all levels; internally and externally
Manages all product development/management KPI’s
Create an annual product go-to-market strategy and tactical plan
Support the design and execution of sales channel plans and go-to-market actions, including the development of sales enablement tools and methodologies
Perform regular SWOT and market analysis
Provide field support for customer demonstrations
Support and manage all segment related go to market activities
Recommends the nature and scope of present and future E-Services product lines by reviewing product specifications and requirements; appraising new product ideas and/or product changes
Directs the efforts of product line communications by owning product marketing communication objectives
Responsible for supporting the delivery of product performance results; revenue, number of users
Acts commercially, with respect to deriving/sharing product market data, interactions with customers (Voice of Customer, Sales calls, etc.) and field salespeople
Brings new products to market by analyzing proposed product requirements and product development programs; preparing return-on-investment analyses; establishing time schedules with IT and product development
Drives product pricing by utilizing market research data; reviewing production and sales costs; anticipating volume; costing special and customized orders
Embodies the Rentokil values of Service, Relationships and Teamwork
3+ years of software marketing/product management experience, ideally with customer extranets and/or IoT.Knowledgeable in technology, as well as IoT products
This position requires travel to customer and non-customer sites in North America (25%)

Service Product Manager Resume Examples & Samples

Execute all service business management processes in an efficient way in order to drive service revenue and market growth
Market analysis and competitive transparency
Customer base analysis and business potential identification
Service portfolio, offerings and pricing
Contract management
Develop market and customer oriented service, offerings, communication methods
Develop new services and opportunities, rollout and implementation in the country product management for service products
Launch special campaigns within the service environment
Prepare contract calculation and quotation for maintenance contracts
Support in preparing maintenance contracts
Consolidate and convert all required information for a maintenance price book for the local market including on call services, spare parts yearly price strategy
Collect customer data and produce trend analysis for management

Service Product Manager Resume Examples & Samples

At least 3-5 years of product management experience
Familiar HTML / Javascript and Python
Familiar with statistical analytics
Can mock up concepts rapidly
Can use agile development methodologies and tools
Experience with cloud servers and mobile apps
Must be self-motivated and driven

Service Product Manager Resume Examples & Samples

Ensure that Line of Business (LoB) service products are implemented in GSS Services NI as per global structures and guidelines
Support implementation of global tools and processes for LoB product management in GSS Services NI
To ensure optimal bid in terms of scope, risks and cost to meet customer expectations
Energy /Power Solutioning and Antenna Solutioning
Responsible for hand over of own service product specification from tendering to the project execution
Drive and ensure the tooling needs of the Business line

VP, Digital Self-service Product Manager Resume Examples & Samples

5+ years’ experience in Internet / Digital space required
Financial services industry experience preferred but not required
Experience working in agile delivery preferred

IT Service & Product Manager Resume Examples & Samples

Do you have a knack for crafting a vision and bringing it to life? Do you enjoy working in a collaborative environment to deliver technology solutions? Do you take pride in owning and managing technology product and services? We're looking for someone with a background in Product Management of technical solutions to deliver against multi-year strategic plans for a variety of Wealth Management Solutions. Responsibilities include
Assess the offerings, capabilities, and competitors as well as current and potential new solutions
Align solutions and architecture with CTO to meet defined enterprise and technical guidelines to meet current and future demand
Participate and drive the digital transformation of robust technology platforms
Design services and products, and execute corresponding account management reviews whilst managing the service's reporting and billing requirements
Capture and translate business requirements for new and existing services into systems' requirements specifications through interactions with business analysts, and technical team members
Plan and manage products and services lifecycles, TCO, as well as demand of services and products within your portfolio

Service Product Manager Resume Examples & Samples

Regular marketing reports with unique insight
Developing and implementing product roadmap and strategies to continuously grow multiple product lines
Service product marketed price maintenance with competition
Marketing activity / events design and execution, internal and external, like user seminar, webminar, email campaign, wechat promotion…
Marketing material creation and publish
Team work and marketing activity leading to develop potential customer and sales opportunity. With win – lose analysis
Minimum 5 years experience in marketing
Excellent analytical skills, good time management, and attention to details, keen to learn new things, creative and always try to be innovative
Proven capabilities in continuous process improvement
Good written and oral communication skills in both English and Mandarin
Good at SAP, PPT, Excel, etc. working tools
Strong organizational skills and work well under deadlines and time constraints

Service Product Manager Resume Examples & Samples

Collaborate at the New Service Product Development Process from Concept to Launch
Define, create & update the Marketing materials & sales tools with particular focus on Product launches
Provide the marketing communication team on a regular base with material to be published on social media, PR and web communication tools
Provide fast & adequate support (including product training and customer facing activities) to the EMEA Sales Teams
Cooperate with Service PM's of other Regions in defining Service products strategy
Define Service Pricing models, Positioning and Discounts policies
Track & report the Service business by Country, by Market Segment and by Product Segment
Perform Market & Competition analysis to define and review Service products positioning
Coordinate technical / commercial information flow from Service sales teams to Service management to address market needs

Service Product Manager Resume Examples & Samples

Ability to quickly learn new technology and products (implementation level)
Working knowledge of PC or Server Hardware and Components or troubleshooting experience
Basic programming or scripting knowledge such as one of shell or C++ or Python, Perl etc
Linux or Windows or Unix Basic System Administration
IP or Fibre Channel Networking protocols experience or knowledge
Understanding of Computing and Storage Virtualization a plus
IT infrastructure, cloud architecture and industry knowledge a plus

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