Support Data Analyst Resume Samples

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R Powlowski

Rick

Powlowski

13126 Haley Creek

Dallas

+1 (555) 558 6118

13126 Haley Creek

Dallas

Phone

p +1 (555) 558 6118

Experience Experience

Los Angeles, CA

Healthcare Data Entry & Support Analyst

Los Angeles, CA

Hagenes, Treutel and Pfeffer

Los Angeles, CA

Healthcare Data Entry & Support Analyst

Work with users and provide basic instruction for certain functions within the applications
Perform routine daily tasks such as FTPing files, data queries and processing of that data or reports to users
Provide functional Information Services support for users in a hospital setting
Perform some application maintenance
Perform help desk ticket triage and processing tickets to the IS team members
Perform processing of charges batches
Perform security administration functions

Chicago, IL

Support Data Analyst

Chicago, IL

Roberts-Olson

Chicago, IL

Support Data Analyst

Track and manage performance improvement opportunities to prioritize efforts across the Support, Operations and Development organizations
Develop technical expertise in various Workday technologies, including but not limited to, the reporting and analytics framework
Utilize various data workflow management and analysis tools
Proficiency with development languages such as SQL, UNIX, Linux, XML, HPCC, etc. using command line programming
Provide technical problem solving to less technical teams (customer service, consumer advocacy, etc.)
Good level of intimacy within a specific data content area
Business support through data analysis and research

present

Chicago, IL

Data Services Support Analyst

Chicago, IL

Casper, Kovacek and Carter

present

Chicago, IL

Data Services Support Analyst

present

Improve the reputation of the team with excellent business partner management
Actively manage production incidents and provide regular and timely communications to business partners
Relational Database Management Systems
Incident management and resolution, including root cause analysis and triage of issues
Delivery of high quality in-house 24/7 support for all BI applications across multiple business areas
Impact analysis of change requests, both for projects and small changes
Maintenance of accurate and effective support documentation

Education Education

Bachelor’s Degree in Computer Science

Michigan State University

Bachelor’s Degree in Computer Science

Skills Skills

Ability to present data into actionable items for various audiences, including but not limited to, functional end-users and executive stakeholders
Strong analytical skills with a proven ability to collect, organize and analyze significant amounts of information to drive product improvement initiatives
Good oral and written communications skills
Excellent proofreading skills to see how data and facts can be linked together to create more meaningful conclusions
Ability and desire to learn new processes, tools, and technologies
Good research skills
Attention to detail
Proficiency with data analysis tools and processes
Demonstrated customer service experience and/or strong inter-personal skills
Collaboration: demonstrates effective communication (verbal and written) and is able to work with cross-functional teams to drive issues towards resolution

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15 Support Data Analyst resume templates

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Data Quality Support Analyst Resume Examples & Samples

Basic knowledge of Financial Services Industry and Data Quality principles and practices
Basic understanding of Ab Initio and its metadata capabilities
Some familiarity with presentation software such as Microstrategy and requirements software such as Blueprint
Demonstrated ability and experience in negotiation, facilitation and consensus-building
Ability to collaborate effectively with team and cross-functional team members
Strong analytical skills required, including a thorough understanding of how to interpret business needs and translate them into application and operational requirements
Proven time management skills are necessary. Must demonstrate the ability to manage multiple priorities [or tasks], deliver timely and accurate work products with a customer service focus, and respond with a sense of urgency as required
Proven ability to exercise sound judgment and strong problem solving skills
Must have effective verbal and written communication skills and demonstrate the ability to work well within a diverse team
MS Office Suite (Word, Excel, PowerPoint, Outlook), and Microsoft project skills

VP, Data Quality Support Analyst Resume Examples & Samples

Solid knowledge of Financial Services Industry and Data Quality principles and practices
Good understanding of project management and documentation writing techniques
Experience with capturing data requirements with models and data flows
1+ years of Ab Initio and its metadata capabilities
Ability to participate in defining strategic solutions and develop plans to accomplish project objectives
Must be detail oriented with strong organizational and data processing skills. Proven ability to follow detailed instructions is essential, along with proven problem solving skills
Must demonstrate the ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of business and technology managers and staff, data quality and information management practitioners and various subject matter experts and stakeholders
Ability to deal with ambiguity and adapt quickly to changing client needs

Data Quality Platform Support Analyst Resume Examples & Samples

1+ years of experience with enterprise systems support, systems operations or technical/business analyst
Experience with Ab Initio (ETL, ACE, BRE, MHUB), Unix, Linux, MicroStrategies, SQL, Business Objects, and MS Office Suite is a plus
Experience with or certification in Data Quality / Data Management / Quality Management is also a plus
Some knowledge of Financial Services Industry and Data Quality principles and practices
Understanding of Project Management, Software Development Life Cycle and documentation/technical writing techniques
Ability to communicate effectively with multiple layers of management
Must be detail oriented with strong organizational and data processing skills
Bachelors Degree or equivalent experience

Support Data Analyst Resume Examples & Samples

3+ years’ experience in data management area with an analytical competencies demonstrated
Bachelor’s Degree (Engineering/Computer Science preferred but not required); or equivalent experience required
Modify pre-designed queries to assess data for research purposes
Independently run basic data statistics, including coverage stats, field populations, etc
Investigate, track, and report data issues
Good level of intimacy within a specific data content area
Provide technical problem solving to less technical teams (customer service, consumer advocacy, etc.)
Utilize various data workflow management and analysis tools
Produce basic ad hoc data counts, stats, examples as required
Proficiency with development languages such as SQL, UNIX, Linux, XML, HPCC, etc. using command line programming
Proficiency with various data types and formats including, but not limited to: XML, flat files, delimited, etc
Proficiency with data analysis tools and processes
Excellent proofreading skills to see how data and facts can be linked together to create more meaningful conclusions

Finance Global GL Support & Master Data Analyst Resume Examples & Samples

Bachelor's Degree in Accounting or Finance from an accredited college or university
Some experience in a financial position
Experience working with ERP financial systems such as Oracle, SAP, Baan
Working knowledge of U.S. generally accepted accounting principles
Ability to work independently and effectively across multiple functions
Competent oral and written communication skills
Competent interpersonal and leadership skills
Interest in digitization / simplification
System problem solving / root causing experience
Oracle GL Experience

Reference Data RTB Support Analyst Resume Examples & Samples

Reporting to the RTB Lead (AMER) for Instrument and Price Support, this role will be based in our New York Office, an integral part of our global team spanning Prague, India and London
This role will deliver second and third level support services across a suite of key applications
Ownership of production incidents throughout the Incident Management process, including: priority assessment, incident resolution/escalation, problem identification, and root cause analysis
Undertake projects as required, including the following areas: capacity and performance management, monitoring initiatives, infrastructure upgrades, web based tools, documentation, reporting, and automation
Maintain excellent relationships and communication with global stakeholders, other IT teams, and business areas
Proactively improve the quality of systems and service, and increase business value by embedding in a Continuous Service Improvement process
Develop knowledge in Reference Data IT systems as required, proactively learning the environment and assisting in the training of new team members
Participation in Change Management activities, including change review/sign-off, and deployment to production
Participation in audit review processes with internal and external auditors
Participation in Business Continuity activities including Disaster Recovery Tests and Work Area Recovery tests
Uphold and champion policies, procedures and standards
The candidate will be required to work early/late shifts (within local natural time zone), and work on a periodic weekend support rota

Data Analyst, Revenue Support Resume Examples & Samples

A minimum of four (4) years of experience with Business Analytics and Data Processing such as data management, report development, and data mining
A minimum of two (2) years of proficiency with Microsoft Access, Excel or similar reporting applications
Ability to manage extensive amounts of information and provide constructive feedback and direction
Ability to manage multiple projects, meet deadlines, and work effectively under time and resource constraints
Proven experience using effective verbal communication and presentation skills to explain detailed instructions to individuals and/or small groups
Proven ability to manage deadlines and project-oriented workload
Excellent written communication skills sufficient to produce communications that properly reflects the Hilton image
Ability to work effectively both independently and as a team
BA/BS Bachelor’s Degree with course work in Business Administration
A minimum of two (2) years of programming language experience (VBA, VB.net, SQL)
A minimum of one (1) year of experience developing business analytics with Microsoft Access, Excel or similar programs
A minimum of one (1) year of server-based database development experience (MS SQL 2005/2008)
A minimum of one (1) year of report development experience with Microsoft Access, Crystal Reports, Cognos, MS Reporting Services or similar reporting software
A minimum of one (1) year of National Sales, Hotel or Hospitality experience in Sales, Revenue Management, Catering or Meeting services
A minimum of one (1) year of experience with Hospitality technology systems, such as, DMPE, Global/SFA, CRS, PMS, CRM, OnQ Revenue Management, OnQ Forecast Management and OnQ Rate & Inventory

Senior Support Data Analyst Resume Examples & Samples

Prefer Bachelor?s Degree (Engineering/Computer Science preferred but not required)
Experience using Unix/Linux Command Line
Strong Knowledge with various data types and formats including, but not limited to: XML, flat files, delimited, etc
Basic File management knowledge
Conducts routine data review and verification and ensures collection/corrections/clarifications are made in a timely manner
Complete simple data engineering bug fixes
Undertake and complete new data onboarding and/or production data management functions as assigned/required
Resolve and/or guide data sources in resolving basic data issues within specific functional area or data type
Internal and/or external customer interface

Data Analyst & Web Support Resume Examples & Samples

Implement designs for GIS Web portals using web development skills
Perform testing and validation of GIS web applications and web portals
Active participation in Shared Services business initiatives
Initiation of continuous improvement within his/her scope of work
Innovation and personal growth along with being a team player
Strong analytical, logical and technical skills
Strong knowledge of basic concepts in web development, Experience in website designing e.g. HTML, CSS etc
Proficient in Excel, Access, and other data applications
Excellent verbal and written communication skills. Ability to effectively collaborate with business stakeholders and team members
Focus on details, accuracy, and results

Data Integration Support Analyst Resume Examples & Samples

Monitor and support application file processing within the Data Integration production environment
Perform research and analysis of complex processes in order to provide appropriate solutions
Facilitate issue resolution by collaborating with multiple departments, teams and customers
Communicate and log daily processing statuses, escalations and issue handling
Serve as a department point of contact for all internal and external inquiries
Create and maintain Data Integration Support documentation
Conduct production readiness activities as a member of project teams
Provide production support training and subject matter expertise
Provide expert customer service
Perform other department business analyst activities as assigned
Five to eight years of experience in operations/technology project management activities
Thorough understanding of Data Integration; functions, systems, policies and procedures
Proficiency using business analysis methodology and practices
Ability to identify and resolve or escalate complex problems with minimal guidance
Ability to manage multiple tasks or projects and deadlines simultaneously
Excellent interpersonal, verbal and written communication skills
Customer service background and expertise
Proven reliability and thoroughness when managing routine or complex processes
Ability to learn and understand new applications and complex business processing rules
Leadership experience and ability to lead small projects
Experience providing customer, project or application support

Data Analyst & Tech Support Resume Examples & Samples

Provide technical assistance to computer users
Answer questions or resolve computer problems for clients in person, or via telephone or electronically
May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems
Codes, tests, debugs computer programs
Analyzes, designs and writes specifications for basic programs
Assists in identifying and resolving product problems with specific programs
Creates appropriate technical documentation
Computer programming and data analysis, including machine and assembly language programming for mini - and mainframe computers
Operation of peripheral computer equipment
Bachelor's degree in computer science, mathematics or related field preferred
Zero years of experience in programming or testing
Experience working in a student employment program or related experience
Experience working with appropriate programming languages, operating systems and software
Experience working with relational databases to facilitate programming software
High School diploma or equivalent plus two years of relevant experience
Basic programming skills
Analytical and problem solving skills for design, creation and testing of programs
Interpersonal skills to interact with team members
Communication skills to work effectively with team members, support personnel, and clients
AV-8B, F402 and/or related support equipment program experience a plus
Secret Clearance a plus

Infosphere Change Data Capture Support Analyst Resume Examples & Samples

Performing and enabling remote technical support of IBM’s software solutions
Provide software product support by advising and guiding clients on technical decisions in the use of InfoSphere Change Data Capture products
Identify and effectively use available resources to resolve questions or problems related to product installation, configuration, utilization, functionality, updates, compatibility, or performance, across multiple platforms, databases and network infrastructure
Utilize technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution
Communicate action plans to the customer or IBM representative as appropriate
Experience with one or more of the following operating systems: Windows, Linux, iSeries, Z/OS
Working knowledge of one or more of the following Databases: DB2 LUW, DB2 for I, DB2 for Z, MS SQL Server, Oracle
Experience with Windows and/or Linux operating systems
Demonstrates verbal and written communications skills
Knowledge of IBM products
Knowledge of the software development cycle
Experience with various programming languages
Understanding of software engineering

Data Services Support Analyst Resume Examples & Samples

Delivery of high quality in-house 24/7 support for all BI applications across multiple business areas
Management of production systems to achieve their agreed SLA for availability and recovery
Actively manage production incidents and provide regular and timely communications to business partners
Work collaboratively with other Technology areas to manage and control all changes to minimise disruption to system availability
Incident management and resolution, including root cause analysis and triage of issues
24x7 On-call support across multiple systems and technologies
Engage with 3rd party vendors to ensure speedy resolution of issues, and plan future releases
To promote the production of reusable code and modules where appropriate
Impact analysis of change requests, both for projects and small changes
Maintenance of accurate and effective support documentation
Identification of risks and issues in a timely manner with effective customer communication
Improve the reputation of the team with excellent business partner management
Relational Database Management Systems
Industry standard ETL tool (such as Ab Initio/Informatica)
Unix/SQL scripting
Big Data/Cloudera
Business Intelligence methodologies and principles
Industry experience with complex BI systems
High availability (24*7*365) systems experience
Industry standard reporting tools (Business Objects/Tableau)

Data Analyst / Administrative Support Resume Examples & Samples

Prepare a one-page daily briefing for management to include
2+ years Administrative Assistance experience
Able to type proficiently at 40 or more WPM
Organized with attention to detail
Not afraid to ask questions or seek additional guidance
Knowledge of Microsoft Office. Able to create basic formulas in Excel, create documents and checklists in Word, navigate Outlook proficiently, etc
Dynamic, on the ball, able to seek opportunities to increase value to the group and make recommendations

Support Data Analyst Resume Examples & Samples

Develop technical expertise in various Workday technologies, including but not limited to, the reporting and analytics framework
Implement and drive performance methodologies to resolve performance inefficiencies in different areas including, but not limited to reports, integrations and custom configurations
Responsible for collaborating with clients to: identify, define, and clarify technical requirements; translating business needs into efficient reports and configurations that conform to best practices
Track and manage performance improvement opportunities to prioritize efforts across the Support, Operations and Development organizations
Identify, analyze, and interpret trends or patterns for large data sets
Uncover process gaps and work cross-functionally to formulate plans to improve system performance and reliability
Bachelor Degree in one of the following: Computer Science, Information Management, Statistics or Mathematics
3+ years of experience on a data analysis role, system performance or related work experience
Working understanding of Financial reports and related data, such as: balance sheets, income statements, and ledger accounts, etc
Excellent problem solving and troubleshooting skills
Demonstrated hands on experience with reporting tools
Proven understanding of business requirements gathering (e.g., identifying and mapping business needs to application capabilities)
Strong analytical skills with a proven ability to collect, organize and analyze significant amounts of information to drive product improvement initiatives
Ability to present data into actionable items for various audiences, including but not limited to, functional end-users and executive stakeholders
Collaboration: demonstrates effective communication (verbal and written) and is able to work with cross-functional teams to drive issues towards resolution
Demonstrated customer service experience and/or strong inter-personal skills
LI-DC2

Sales Support, Data Analyst Resume Examples & Samples

Upload new end-customers from tracings and rebates to the Extended Attributes Table
Update / Maintain End User pricing
Work with existing chain accounts to upload census data into SAP on a monthly basis
Collaborate with sales and other internal/external stakeholders to ensure customer characteristics are complete and accurately updated in the Customer Attributes Table
Proficiency with Microsoft Office, including strong Excel skills required
Previous experience with SAP strongly preferred
Previous experience with large, complex software packages/databases

Sales Support & Data Analyst Resume Examples & Samples

Effective problem solving and organizational skills
Minimum of 1-3 years of experience in sales or customer service required
Experience working within Financial Services industry preferred

Healthcare Data Entry & Support Analyst Resume Examples & Samples

Supporting the client on various clinical and financial applications
Perform processing of charges batches
Perform routine daily tasks such as FTPing files, data queries and processing of that data or reports to users
Rotate in an on call schedule with the hospital's Information Services team

Data Transmission Support Analyst Resume Examples & Samples

Connect:Enterprise - 5+ years
Connect Direct - 5+ years
SunTrust System Development Life Cycle (SDLC) - 5+ years
Sterling Integrator - 2+ years
Data transmission systems (fpt, http, etc) - 5+ years
Multiple Virtual Storage (MVS) - 5+ years
Database/2 Logical Unit Of Work (LUW)- 2+ years
UNIX - 5+ years
Disaster Recovery - 2+ years

Data Analyst / Administrative Support Resume Examples & Samples

Reminder of due dates for upcoming deliverables and action items
Provide status on any carry over follow-up items until they are closed
Prepare status and summary reports as required by soliciting inputs and compiling results in an easy to read/understandable format
Attend department meetings, record and distribute action items
Develop and maintain a weekly, monthly and quarterly scorecard to assist with tracking deliverables produced by Service Delivery Managers and Service Delivery Analysts
Ensure staff are made aware of process changes related to their job function
Follow up on various tasks as assigned and communicate outcome, findings or next steps
Other administrative/analyst duties as assigned
2+ years related experience
Knowledge of Microsoft Office. Able to create pivot tables, short and filter data in Excel, create documents and checklists in Word, navigate Outlook proficiently, etc
Experience with creating queries using a GUI to select fields and determine conditions
Experience in a service desk or help desk environment highly desirable

Data Analyst / Administrative Support Resume Examples & Samples

Provide day-to-day administrative support (filing, copying, answering incoming calls, assisting with mailings, etc.) to senior level staff at customer site
Must be a U.S.Citizen
Successfully passing a background investigation

Risk Systems Production Support Data Quality Analyst Resume Examples & Samples

Perform daily review of data quality in Credit and Basel Risk systems data flows, investigation and follow up of issues with appropriate source / technology team
Perform daily review of Credit and Basel Risk systems batch results and follow up of issues with appropriate technology team
Ensure resolution of issues on a timely basis, together with follow-up and escalation where necessary
Ensure timely advise to users of production issues in the Credit and Basel Risk systems
Maintenance of related process documentation
Perform maintenance of static data in Credit and Basel Risk systems as required
Over 2 years of experience in the business preferably in Risk Management or Credit Administration Area
Subject matter expert in derivatives (counterparty or market risk)
Experience of system support function from either user helpdesk or production support perspective
MIS / Management Reporting experience
Ability to collaborate with others and effectively build business relationships with all levels of staff in the countries and in the Risk Mgmt area
Self-starter with strong planning skills
Quality-driven with an eye for details
Proactive / high level of energy
Team player and facilitator
Competence in Microsoft Office (MSword, Excel, PowerPoint, Outlook, etc.)
Competence in database application (Access, iSQL, VBA, Hyperion, Macros)

System Support / Data Analyst Resume Examples & Samples

Maintaining the data quality and integrity of a global task management system
Analysis and set-up of various delivery schedules into the global task management system
Acting as first line of support for system end users with functional or data questions
Regular production of reports and data analysis
Supporting the implementation of changes to the global task management system and identifying new ways of working to drive efficiency and improve service quality

Data Link Support Analyst Resume Examples & Samples

5 years experience working within Multi-TDN
5 years experience testing and evaluating tactical data system and their hardware
Must have an active/current SECRET security clearance
Bachelor's Degree in computer Science, Information Systems, Engineering, or related scientific or technical discipline
5-10 years of experience working within Multi-TDN
Experience working within the JICC as an ICO or JICO

Data Analyst, / Administrative Support Resume Examples & Samples

Assist with weekly, monthly, quarterly excel reports
Minimum of two (2) years of demonstrated experience
Analytical and problem solving skills

Customer Support Data Analyst Resume Examples & Samples

Produce weekly customer support metrics report and make recommendations for new metrics analysis to enhance management oversight
Analyze customer issues so as to develop tools and processes to increase customer satisfaction
Review, analyze, and evaluate customer support metrics, policies and processes to ensure that they are in compliance with industry standards and regulatory requirements
Maintain relationships with other departments and client base to improve business performance
Maintain up-to-date knowledge of customer business areas
Maintain broad knowledge about company's products and services
#LI-JF1
BA/BS in business, computer science or information technology
At least 3 years' experience working in the financial services sector
Knowledge of commonly-used concepts, practices, and procedures within the financial services industry and specifically in the customer support and client services area
Works under minimum supervision
Excellent analytic and problem solving skills, an eye for details, and ability to derive trends from data and make recommendations for improvements
Ability to determine data requirements, pull together the raw data from source systems, and provide metrics in PowerPoint
Ability to present to Senior Management the weekly metrics deck with analysis of the information
The position requires strong advanced Excel, PowerPoint, and project management software skills
The ability to automate the pull of data from source systems into Excel would be advantageous
Knowledge of Salesforce is a plus

Data Collection Action Plan Support Analyst Resume Examples & Samples

Administering data collection action plans (DCAPs) and assisting in data reconstruction, modeling, analysis, and project planning in a government setting
Performing statistical calculations applying standard formulas and preparing the results for presentation
Assisting analysts in analytical efforts utilizing current computer software
Attending meetings and participating in comprehensive discussion
Assisting in developing presentation and documentation material using MS Suite software

Data Analyst / Administrative Support Resume Examples & Samples

Interacts with the Clinical Peer Review vendors maintains updated credentialed lists records
Handles incoming phone and e-mail correspondence for the department forwarding as necessary
Maintain and update policies, procedures and reports relating the department
Assist Medical Director with Quality Assurance/Quality Improvement processes
Prepare weekly, monthly and quarterly performance and QA/QI reports
Tracking Referrals and Turn Around Time
Tracks Complaints
Invoices/Payments
Needs to maintain training attendance and coordinate CEU in conjunction with the Education Manager
Obtain QA results from Data Warehouse, collate results and provide reporting to Education Manager
Continued support of Citadel letters and enhancements
Manages technology and software support for department, provides training and support as required
Prepares program minutes for all program meetings
Performs related duties as assigned
Bachelor’s Degree in Business (or a health related field) or equivalent experience
Proficient in accounting, finance and data analysis
Demonstrated proficiency in Microsoft Office Suite (PowerPoint, Word, Publisher and Excel), SharePoint, Constant Contact and Outlook
Intermediate to Advanced Excel skills (Import, Analyze and Manage Data, Work with Pivot Tables and Charts)
The ability to gather, interpret, analyze and report data
Capacity for developing and maintaining positive professional relationships among cross-functional teams
Two years’ experience within workers’ compensation/insurance industry
Proven time management and project management skills
Attentiveness to detail, and the ability to prioritize and follow through, schedule and complete multiple projects with varied schedules required
Experience with budget management is preferred
Proficiency with database reports and networks