Client Support Analyst Resume Samples

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D Little

Destin

Little

34700 Rempel Crescent

Houston

+1 (555) 757 3139

34700 Rempel Crescent

Houston

Phone

p +1 (555) 757 3139

Experience Experience

Chicago, IL

Client Support Analyst

Chicago, IL

Bailey-Okuneva

Chicago, IL

Client Support Analyst

Primary role is to work with Equity/Commodity managers, Portfolio Managers, Research Analysts from various firms and Global Banks to assist with navigation, customizing Thomson Reuters products and also assisting with data search and identifying any data errors, assisting in building portfolios and portfolio analysis/maintenance. This could entail escalating/referring the problem to a "Content" support group or the technical support desk
Escalate unresolved customer issues as necessary to ensure timely resolution and routinely update the customer on open cases to gain additional information or advice of status; interface with other Concur departments as necessary to resolve customer issues and develop and maintain working knowledge of Concur products including new releases and products
Maintain a strong passion for solving problems and helping customers, acting as a first line of relationship management; demonstrate initiative to be a self-starter, keeping up to date on product additions and changes: be a go-getter and take initiative while coming up with new ideas and ways to improve processes
Receive client inquiries via all access channels (Portal, Chat, Email and Phone) regarding product functionality or problems; research with the client to fully diagnose the issue then develop creative solutions and respond within established timelines
Use a Customer Relationship Management (CRM) system to track and resolve issues: receive customer inquiries via access channels such as Salesforce, email and phone
Provide support to client managers for any RFP/Contract rebids in the market
Support the local client manager & Client with escalation management by coordinating with various internal groups to resolve the issue & also engage in root cause analysis to ascertain the nature of the breakdown

Houston, TX

Cog-tech-client Support Analyst

Houston, TX

Brakus, Schmidt and Roob

Houston, TX

Cog-tech-client Support Analyst

Provide regular status updates to customers, stakeholders and management during extended troubleshooting efforts
Build and deploy PCs and laptops including asset management tasks
Provide desktop support services to Macquarie's Houston businesses, spanning both trading and non-trading environments
Uphold the service standards and expectations in accordance with documented Key Performance Indicators
Support corporate telephony and mobile device technology at the end user level
Collaborate with second and third level technology teams for urgent or complex issues
Troubleshoot and resolve technology incidents and requests via a ticket queue

present

Philadelphia, PA

AWM Alternative Investments Trade Order Management Client Support Analyst

Philadelphia, PA

Streich, Ullrich and Will

present

Philadelphia, PA

AWM Alternative Investments Trade Order Management Client Support Analyst

present

Creative, ready to think outside the box and add input to improving existing workflows
Overtime work will be necessary
Provide guidance, with input from Middle Office on product deadlines
Organize and index confidential client documents for archiving and storage
Liaise with external vendors to facilitate archiving and storage of confidential client documents
Respond to internal/external audit requests
Tracking of client consent responses for amendments and corporate actions

Education Education

Bachelor’s Degree in Computer Science

Loyola University Chicago

Bachelor’s Degree in Computer Science

Skills Skills

Good judgment, quick learning ability, and ability to convey confidence and diplomacy are essential characteristics
Good professional reputation; commitment to personal integrity and strong character
Knowledgeable of Windows OS, basic security and its built-in applications
Experience or knowledgeable of the software and/or web development cycle desirable
Skills / Knowledge - Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks
Be a strong, dynamic character, capable of dealing effectively with colleagues and business users working in a constantly evolving environment
A professional and highly focused customer service approach
Strong initiative and ability to work in a fast paced, changing environment
Excellent analytical skills and attention to detail
Knowledge and ability to support Market Data Feeds (in particular Iress) and Trading Systems

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15 Client Support Analyst resume templates

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Client Support Analyst Resume Examples & Samples

Heavy client contact, individual must have good client service & communication skills
Knowledge in Equities Middle Office functions and Domestic/Global products preferred
Able to work well in a global team as well as own individual deliverables
Working knowledge of MS Excel / Access / Powerpoint
Proven multi-tasking abilities and ability to prioritize against aggressive deadlines
Prior experience in contributing to process improvements / driving root cause analysis preferred
Proclivity in learning / applying multiple new technologies

Workbench Client Support Analyst Resume Examples & Samples

The incumbent provides comprehensive support of the Connect portal and the Workbench website to external and internal customers
S/he also supports EWB legacy desktop applications and all forms of connectivity including Internet and leased-line
S/he maintains subject-matter-expertise as the website continuously evolves
S/he evaluates, prioritizes, logs, and escalates all support requests and utilizes a call-tracking database to ensure continuity
The incumbent hosts training sessions for external customers typically via telephone in a 1-on-1 environment
S/he executes timely and accurate recurring wellness checks to verify the functionality of the Workbench website
S/he interfaces with various BNY Mellon IT departments and interacts with numerous lines of business and joint ventures
Once per quarter the incumbent provides on-call and weekend support
Incumbent must have a working knowledge of the financial industry
S/he must possess highly developed communication skills, written and verbal
The incumbent must demonstrate precision & intuitive problem-solving skills, and also thoroughness, patience, and resiliency
S/he must have extensive expertise with office automation software like Microsoft's Internet Explorer, Word, and Excel
Familiarity with Microsoft Access and PowerPoint is useful
The incumbent must possess a working knowledge of various Microsoft desktop operating systems and web-based internet applications
Minimum Bachelor's degree preferably in finance or accounting in addition to three years of business experience required

Client Support Analyst Resume Examples & Samples

Delivering highly Client focused desktop support as part of a Client Support team, which providing support across all business groups in the London office
Ability to thrive in a high-pressured trade floor environment
Willingness to get involved and run operational projects, such as staff moves, software deployments or office relocations
Willingness to be part of an out-of-hours and weekend on-call support roster
An strong understanding of ITIL best practices and ideally and ITIL Foundation certification
Ability to take ownership and take a diligent approach to supporting the desktop technology for the end user
Ability to quickly learn and acquire knowledge of business applications where 1st and 2nd line support is required
Working with the Service Desk, Problem Management and other technology teams to aide continual service improvement and ensure high levels of Client satisfaction

Executive Client Support Analyst Resume Examples & Samples

Provide ability to support in a high-pressured dealing room environment
Provide ability to work well under pressure, multi-task and work independently
Assist Head of IT Jakarta in his project involvement e.g. get involved in operational projects, such as staff moves, software deployments or office relocations etc
To be part of an out-of-hours and weekend on-call and/or on-site support roster
Take ownership and take a diligent approach to supporting the desktop technology for the end user
Provide ability to quickly learn and acquire knowledge of business applications where 1st and 2nd line support is required
Report and escalate to Head of IT Jakarta for any update, problem, incident and system change request
Management of Infrastructure and hardware (patching, installations, removals) at the remote Data Centres
With acknowledgment and under supervision of Head of IT Jakarta to undertaking co-ordinated incident management in liaison with other operational team
Provision of training to new & existing staff on IT processes, platforms and applications
Providing high level support of the Microsoft SOE - Windows 7/XP, Office 2007/2013, Microsoft Active Directory and Microsoft Exchange
Support and troubleshoot issues with technologies: including but not limited to: Networking (TCP/IP, DNS, Cabling), Remote Access Connectivity (VPN) and Telephony (Cisco VoIP phones/Voice Recording)
Support Market Data applications and connectivity (Bloomberg, Reuters, Factset, local market info applications etc)
Support Internet Banking Application and connectivity
Support SRO's application and connectivity (C-Best, eClears, ORCHiD, Member Interface, Member Area etc)
Support Tax application and connectivity (eSPT, eFaktur, HSBCTax etc)
Support iPhone and iPad client, Android, and their management software
Perform system health checks in daily basis on all IT related systems
Support Global Backup Operations Team in daily basis to ensure that backup tape is available, all data files are backed up properly, and store the backup tape in off-site storage
Maintain IT related asset inventory
Assist Head of IT Jakarta in conducting responsibility of all Remote Trading system hardware and software operations and to ensure that Remote Trading system is running at all times

Messaging Tier Client Support Analyst Resume Examples & Samples

Participates in assigned projects, following effective requirements, design, development and implementation processes
Provides Day-2 support for all project related implementations
Analyzes and resolves complex performance problems and outages to software products and systems support, escalating to and working with vendors as required
Performs pro-active problem management to identify and resolve potential client-impacting issues in the production environment
Performs daily monitoring of the environment to proactively and reactively address incidents in the production environment
Acts as a positive contributor to the team and uses solid interpersonal skills, while interacting with clients and co-workers
Demonstrates Our Way values at all times
Possesses a university degree/college diploma in Computer Science or equivalent work experience, and at least 2 years of experience in a messaging environment
Demonstrates solid knowledge of supported operating systems (Microsoft Windows) and database technologies (Microsoft SQL Server), including related certifications such as MCSE, MCITP, and MCDBA
Illustrates solid customer service skills

Alternative Investments Trade Order Management Client Support Analyst Resume Examples & Samples

Facilitate transfers of investment ownership between clients or legal entities
Produce monthly MIS and control reports & metrics
Excellent analytical, organizational and problem solving skills
Possesses sound judgment
Creative, ready to think outside the box and add input to improving existing workflows

Client Support Analyst Resume Examples & Samples

Communicate with colleagues and customers in a clear and concise manner, both verbally and in writing
Troubleshooting and rectification of faults/issues with PCs, telephony, printers, applications, and AV equipment
Assisting the existing Client Support team when required
Understanding the business processes and priorities

Client Support Analyst Resume Examples & Samples

First contact point for systems issues, providing investigation and initial analysis
Review and analysis of system changes, providing options and recommendations
Writing and running reports

Client Support Analyst Resume Examples & Samples

Support corporate telephony and mobile device technology at the end user level
Provide regular status updates to customers, stakeholders and management during extended troubleshooting efforts
Collaborate with second and third level technology teams for urgent or complex issues
Uphold the service standards and expectations in accordance with documented Key Performance Indicators
Experience providing IT desktop support in a large, global, corporate environment
Polished, mature, confident presence
Excellent written (email) skills
Ability to effectively balance high volume productivity demands against ability to provide analytical troubleshooting and problem resolution
University degree in computer science or engineering, or equivalent

Client Support Analyst Resume Examples & Samples

Provide business and some technical support to address client questions on functionality and usage of the suite of products
Analyze, troubleshoot and resolve reported problems, which may involve replication and testing efforts to resolve
Conduct system evaluations to determine client workflows, documents and procedures to verify proper product usage
Effectively interact and communicate with others in the organization the nature of the client’s issue/problem
Propose products/solutions to clients to enhance clients’ system productivity
Provide advice or analysis that may influence the outcome of resource allocation or disposition
Monitor open cases to ensure resolution per the established Service Level Agreement (SLA). 8. Monitor technical support issues to ensure timely and accurate resolution
Maintain accurate and thorough records in the Facets system
Performs other duties as required
Minimum 2 years customer service and/or client support experience
Minimum 1 year of Loan Origination experience preferred
Technical support experience is a plus
Adept at problem solving by researching and analyzing information before recommending/selecting an appropriate solution
Ability to read, understand and interpret complex business or technical subjects; must be able to discuss or explain this data with others, either internal or external to Fiserv
Ability to receive responsibilities and objectives assigned with some latitude for setting priorities and decision-making within established policies and procedures
Excellent presentation skills in addition to oral, written and communication skills
Ability to determine problems sources, suggest innovations and meet deadlines
Basic understanding of finance and/or accounting concepts
Ability to perform “soft” sales to existing client base through day-to-day contact
This position will require training in the King of Prussia, PA location approximately 3-4 times per year

Client Support Analyst Resume Examples & Samples

Respond to client questions and issues
Use of the LoanServ application
Determine if an issue is a software defect or a client process issue
Manage client case review meetings
Minimum 3 years mortgage servicing experience required
Loanserv experience preferred
Confident, self-starter that can work in a team environment and independently
Organized and can multi task

Client Support Analyst Resume Examples & Samples

Providing face to face support on a helpdesk oriented service
Understanding the business processes and priorities. Ongoing training for this will be provided
Willingness to own and be accountable for problems until satisfactorily resolved
Team Player with an aptitude to use initiative

Cog-tech-client Support Analyst Resume Examples & Samples

Provide desktop support services to Macquarie's Houston businesses, spanning both trading and non-trading environments
Troubleshoot and resolve technology incidents and requests via a ticket queue
Support corporate telephony and mobile device technology at the end user level
Provide regular status updates to customers, stakeholders and management during extended troubleshooting efforts
Collaborate with second and third level technology teams for urgent or complex issues
Provide after-hours and weekend support on a rotating basis, approximately one week per month. Support would include planned onsite project activities as well as unplanned incident escalation support
Regular travel in order to provide onsite technical support to Macquarie's branch offices. Typical trip duration is three to four days. Travel frequency can vary but tends to be one trip every one to two months. Destinations can include offices in the Western United States, Mexico City or Brazil
Technologies: Windows 7, Microsoft Office, Active Directory
Experience providing IT desktop support in a large, global, corporate environment
Polished, mature, confident presence
Excellent written (email) skills
Ability to remain calm under pressure and when faced with adversity or urgent issues
Technologies: iOS (iPhone / iPad), Citrix, VPN, Cisco telephony, Airwatch Mobile Device Management, market data applications (Bloomberg, Fidessa, FactSet)
Experience collaborating with offshore, global support teams
Remedy ITSM tool experience

Senior Associate Client Support Analyst Singapore Resume Examples & Samples

Delivering a client focused service experience for technology user queries in a professional and timely manner while demonstrating the highest standards of written and verbal communication, in both trading and non-trading environment
Ownership of technology problems or requests until satisfactorily resolved
Working with the Service Desk, Problem Management and other technology teams to deliver continual service improvement and ensure business requirements are being met
Deliver smaller operational projects on a daily basis, such as staff moves, software deployments or hardware rollouts
Build and deploy PCs and Laptops, including asset management tasks
Liaising with external vendors for support or maintenance work
Willingness to understand local IT compliance and work with the teams to ensure obligations are met, including business continuity and external exchange requirements and audit items
Ability to work well under pressure, multi-task and work effectively with minimal supervision
Provide regular status updates to clients, stakeholders, and management during troubleshooting efforts
Ability to perform local data centre and communications room support and maintenance
Providing high level support of the Microsoft Windows 7 SOE, and Office 2007/2013
Working knowledge of Microsoft Active Directory and Microsoft Exchange
Ability to support and troubleshoot issues with technologies: including but not limited to: Windows Desktop, Networking (TCP/IP, DNS, Cabling), Remote Access Connectivity (iPass/VPN), Telephony (BT Dealing Consoles/Cisco VoIP phones/Voice Recording) and iPhones, Airwatch, GOOD Technology
Sound knowledge of Desktop, LAN, peripheral device installation and support is essential
Familiarity with iPhone and iPad client, Android, and management software (Airwatch, GOOD)
Ability to acquire knowledge of business applications where first/second level support may be required
Familiar with Data Centre technologies and processes
After hours/weekend support may be required, particularly for data centre or communications room support. This may include such activity as power downs or business continuity testing
Basic understanding of Market Data applications such as Bloomberg, Reuters, EBS, Factset
Excellent analytical, problem solving, interpersonal, and communication skills
Experience working within an investment bank or financial services sector, highly desirable but not essential
ITIL certified or at least working knowledge
Experience collaborating with offshore, global support teams
Remedy ITSM experience
Fresh Graduates are encouraged to apply

Client Support Analyst Resume Examples & Samples

Operating system and application support,
Process improvement initiatives,
Ensuring the maintenance of bank-wide standards for desktop services
Supporting traders, brokers, and financial advisers
Undertaking coordinated incident management in liaison with other operational teams

Client Support Analyst Resume Examples & Samples

Provide client support services to Macquarie's businesses in mainland of Europe, spanning both trading and non-trading environments
Build and deploy desktops and laptops including asset management tasks
Have a self-starting approach and be willing to work flexible hours and varying shifts in compliance with German Workers Council directives. Support would include planned onsite project activities as well as unplanned incident escalation support
Setting up meeting-rooms for business meetings from a technical perspective
Willing to travel to Macquarie's branch offices in order to provide on-site support. Destinations can include offices in Amsterdam, Geneva, Luxembourg, Madrid, Munich, Paris and Zürich, but is not limited to these offices
Detailed Knowledge of Microsoft Windows and Office Products
Detailed knowledge of desktop/laptop hardware and Apple products (Iphones and Ipads)
Good understanding of applications architecture and troubleshooting
Good broad understanding of networking technologies including LAN, WAN, VPN, Firewalls, WiFi, VoIP, IP addressing and troubleshooting with basic testing tools such as ping, tracert, Wireshark
Good broad understanding of network services (LDAP, DNS, DHCP, standard ports) and troubleshooting with basic testing tools such as netstat, gpresult, dig, etc
Good broad understanding of Windows infrastructure (Active Directory, SCCM Server, File- and Print-Server, Citrix, Clusters, Virtualization) and troubleshooting
Good broad understanding of storage technologies (SAN, NAS)
Broad understanding of telephony components and technologies
Working Knowledge of Remedy and associated tools
Monitoring Tools support (and development) would be useful
Basic Unix and Linux knowledge would be advantageous

North American Client Support Analyst Resume Examples & Samples

Fielding calls from the NA Client Support line related to
Documenting all client support work in the Remedy CRM system
Viewing and analyzing videos to diagnose accuracy/variance issues and ensure data integrity

Client Support Analyst Resume Examples & Samples

Investigating and resolving problems and queries for our Hedge Fund clients across a range of asset classes and operations
Managing your own workload to provide the best possible service to the clients
Working closely with and assisting other internal teams using your technical and business knowledge when required
Understanding of hedge fund workflow and operations
Ability to work in a dynamic, growing, rapidly changing environment
Familiarity with SQL, FIX messaging and Web Services a plus
Relevant financial qualifications a plus

Client Support Analyst Resume Examples & Samples

When appropriate provide consultative guidance to customers towards the resolution to their service issue
Troubleshoot and resolve intermediate to advanced issues, or determine resources required to resolve
Effectively manage expectations that are set with customers
Maintain accurate, high-quality and timely documentation for all steps and activities undertaken in order to resolve client issues/questions
Routinely update the client, following SLA guidelines, on active issues to gain additional information or to advise of status
Interface with other Concur departments as necessary to resolve customer issues
Maintain working knowledge of Concur products including new releases and new products
Be aware of, and comply with all corporate policies
Two or more years in Technical Support role interfacing with customers
1+ years experience in working in enterprise PC/Mac LAN/VPN environments
Knowledgeable of Windows OS, basic security and its built-in applications
Experience in utilizing a CRM system to track and resolve issues
Strong analytical, written and verbal communication skills
Familiarity with SQL is a plus
Familiarity with Cognos is a plus
Bi-lingual skills a plus-fluency in French Canadian and Spanish preferred

Client Support Analyst Resume Examples & Samples

Maintain a strong passion for solving problems and helping customers, acting as a first line of relationship management
Conduct research, and use troubleshooting capabilities to fully diagnose reported client concerns efficiently, and respond to the customer within established timelines utilizing standardized solutions
Resolve straight-forward cases immediately; determine resources required to resolve more complex cases
Routinely update the customer on open cases to gain additional information or advise of status
Escalate unresolved customer issues as necessary to ensure timely resolution
Train customers on basic production functionality
Develop and maintain working knowledge of Concur products including new releases and products
One year in a travel and expense support role interfacing with customers is a plus
Have working knowledge of a GDS
Fluency in English is a must, French, German and Spanish are a plus
Ability to pass background check
Experience in utilizing CRM system to track and resolve issues preferred
Able to work under pressure in a fast moving environment under minimal supervision
Have strong time management and prioritization skills
Excellent troubleshooting capabilities
Accounting or finance experience are a plus

Client Support Analyst Resume Examples & Samples

Have a constant communication with your Product Group Lead and if possible with your Global Product Group Lead. This includes providing the team with an update with what is going on the product group, for example; any changes and new processes or standard processes
Provide assistance and guidance to new team members
Have initiative to take related online training from Concur University or Lynda.com
Handle escalations that are delegated by their Leads of Supervisors/Managers
More than one year in a travel and expense support role interfacing with customers is a plus

Client Support Analyst Resume Examples & Samples

Receive client inquiries via all access channels (Clarity, Email, Phone) regarding product functionality or problems; research with the client to fully diagnose the issue then develop creative solutions and respond within established timelines
Proper escalation and routing of customer issues and requests
Communicating issues with IT and PD to resolve urgent or escalated issues when needed
Evaluating incoming and existing tasks and routing them to the appropriate team
Utilize various methods of retrieving logs and locating logs manually if needed
Read and interpret log files and stack traces
Pager rotation Participation
Two or more years’ experience troubleshooting software/hardware issues (.NET, HTML, XML, etc)
Prior travel industry experience is preferred but not required
Experience with Travel GDS systems (Apollo, Sabre or Worldspan)
Familiar with Windows OS, basic security and its built-in applications
Ability to Communicate with Customers Effectively and Politely
LI-DB3

Client Support Analyst Resume Examples & Samples

Research with the customer to fully diagnose the issue; respond to the customer within established timelines utilizing standardized solutions
Troubleshoot cases and follow appropriate documentation steps to annotate all activities undertaken in order to resolve
Test new product functionality as needed
Other duties as assisted by manager
Associate degree in a technical field or equivalent experience
One year experience troubleshooting software/hardware issues
One year in a travel & expense support role interfacing with customers
Fluency in English, and one of German, French, Italian, Spanish or Dutch
Strong time management and prioritization skills, working in a fast moving environment
Ability to work a set shift anytime during regular business hours (currently 9am to 6pm CET)
Ability to work under local supervision

Client Support Analyst Resume Examples & Samples

Receive client inquiries via all access channels (Portal, Chat, Email and Phone) regarding product functionality or problems; research with the client to fully diagnose the issue then develop creative solutions and respond within established timelines
Logically diagnose and resolve basic to intermediate issues, or determine resources required to resolve
Associates degree in a technical field or equivalent experience (Bachelor’s degree preferred)
Familiarity with customer service and support for software or other information technology products
One or more years of troubleshooting software/hardware issues
One or more years in a role interfacing with customers
Travel industry knowledge is preferred but not required
Excellent analytical, written and verbal communication skills, including persuasion and documentation skills
Ability to think logically
Ability to plan and to prioritize
Ability to deliver results and meet SLAs in a fast-paced environment
1 or more years of experience in working in enterprise PC/Mac LAN/VPN environments

Client Support Analyst Resume Examples & Samples

Receive client inquiries via Web Portal regarding product functionality or problems; research with the client to fully diagnose the issue then develop creative solutions and respond within established timelines
Two or more years of experience troubleshooting software/hardware issues
Prior travel industry experience strongly preferred
One or more years of experience with Travel GDS systems (Apollo, Sabre or Worldspan)
One or more years of experience using/supporting Online Travel Booking Systems (i.e., Concur Cliqbook Travel)
1+ years of experience in working in enterprise PC/Mac LAN/VPN environments

Client Support Analyst Resume Examples & Samples

One or more years prior experience troubleshooting software/hardware or process issues
One or more years in a Technical Support role interfacing with customers
Prior travel industry experience required
One or more years’ experience using/supporting Online Travel Booking Systems (e.g. Concur Travel) preferred
Problem solving, analytical mindset

Client Support Analyst Resume Examples & Samples

Delivering exceptional customer service to the business, ongoing training for this will be provided
Communicating with colleagues and customers in a clear and concise manner, both verbally and in writing
Upholding the service standards and expectations of the team, ensuring that the team goals are met
Understanding the business processes and priorities, training for this will be provided
A professional and highly focused customer service approach
Excellent communication skills. - both written and verbal
Ability to liaise with stakeholders at all levels
Aptitude to use initiative and a pro-activeness to deliver to business outcomes
A strong team player who demonstrates flexibility and a drive for continuous improvement
Aptitude in technology including hardware and software
Knowledge of Microsoft Technologies (Windows 7, Office 2007/2013, Active Directory, Exchange)
Demonstrates commitment to delivering to the client through following standards & procedures
Confidence in meeting new people and adapting approach to suit different stakeholders
Willingness to 'own' and be accountable for problems until satisfactorily resolved
Ability to work well under pressure, multi-task, prioritise and work effectively with minimal supervision

SAP Fieldglass Flex Client Support Analyst Resume Examples & Samples

Use effective questioning techniques to understand customer business requirements and provide relevant configuration options and reasons
Use Application Development Lifecycle knowledge and technical skills to collaborate with Product Management and Product Development teams to resolve issues. Work with these same teams to contribute to the product roadmap
Identify and produce self-service customer content such as Forums/Wikis/FAQs to help guide the customer experience in setup and use of the SAP Fieldglass application
Identify and leverage existing company application resources
Initial deployment is for North American customers but it may be necessary to provide extended coverage on an ad hoc basis
Bachelor's degree in Communication, Business, Computer Science preferred
"Out of the box", quick thinking; able to ask for help and feels comfortable approaching others; utilizes documentation and best practices well
Intermediate Microsoft Office, Word, Presentation and Reporting Skills

Client Support Analyst / Desktop Support Resume Examples & Samples

Communicate with colleagues and customers in a clear and concise manner, both verbally and in writing
Uphold the service standards and expectations of the team, ensuring that the team goals are met
Troubleshooting and rectification of faults/issues with PCs, telephony, printers, applications, and AV equipment
Understanding the business processes and priorities

Associate Client Support Analyst Resume Examples & Samples

Answers Client Support Services telephone calls professionally, triages issues, determines if incident resolution processes are needed and if so documents meaningful information in the CSS ticketing system and routes those tickets to the appropriate resources. Customer inquiries and questions will be received via phone calls, mailboxes or other alternative streams of input
Strong communication skills and etiquette are necessary and will be demonstrated at all times as a representative of the corporation
Knowledge of common IT keywords and technology issues
Participation in troubleshooting issues
Continual observation of incident resolution processes to promote understanding of issues, root causes and potentials for negative impact caused by reported issues
Function as a liaison between CSS and users/requestors, vendors, and IT&S staff members as directed by CSS fix agents
Creates a positive client support experience and builds strong relationships through problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling clients with a consummately professional attitude
Acknowledges IT&S Service Level Agreements (SLA), monitors open ticket status and conveys to ticket owners/assignees any potential compromise of SLA’s
Actively participates in communicating needs and expectations for customers and stakeholders, under the direction of other support analysts, consultants, Managers, Directors and/or AVP
Continually expands knowledge of current and upcoming products, applications, systems, and processes
Continually seeks to improve technical skills as they relate to all areas of the support organization through attending classes, providing onsite support to facilities as requested and keeping up to date on industry standards
Demonstrated ability and desire to learn line of business and business terminology
High level of patience, empathy, courtesy and listening skills required in dealing with customers and their issues
Ability and desire to learn HCA’s Client Support Services processes and techniques
Ability to judge severity of issues and use discretion in obtaining required services
Ability to work independently with minimal direct supervision
Above average communication and telephone skills
Ability to succinctly communicate verbally and in a variety of media
Strong interpersonal relationship skills and the ability to work with a team
Excellent data entry and keyboard skills
Proficient computer skills and knowledge
A working knowledge of providing customer support using BMC’s Remedy
A working knowledge of Active Directory/NT Account administration
Understanding of IT Infrastructure Library (ITIL)
Meditech 5.6.5 or high version, Meditech 6.0 and/or Epic experience

Computer Client Support Analyst, Asc Resume Examples & Samples

Two to four-year college degree and/or IT learning accreditation or equivalent experience is desired
Ability to troubleshoot and resolve computer problems via the telephone and through remote access
Excellent knowledge and experience in MS Office Suite, MS operations systems, and enterprise network environment
Excellent client customer skill and focus
Ability to learn quickly and transfer essential knowledge to team members; team work is essential
Ability to engage when asked to participate in projects and take initiative when necessary
Provides excellent client desktop support with full understanding of Microsoft Operating Systems, Microsoft Office Suite and computing in an enterprise network environment
Troubleshoots desktop and mobile computing devices, network and peripheral issues; identify and engage needed resources to remedy problems; Diagnoses and resolves difficult technical issues that require in-depth analysis, such as application, hardware, and software problems; Take appropriate action (e.g., phone calls, pages, emails, etc.) to contact responsible support personnel to handle system wide events (e.g., system outages, software rollouts, down servers, application failures, etc.)
Takes ownership of documentation as an Information Manager in assigned areas; Assesses and ensures process and work conforms to existing policies, standards and guidelines. Increase client satisfaction levels. Identifies and supports opportunities for process improvement
Monitors, influences and guides performance and work for quality, efficiency, cost and service goals. Identifies and supports team and individual performance improvement, including productivity, quality and timeliness
Administers active 2-way communications and 'knowledge transfer' within assigned team/function, both planned/advance notice and real-time. Fosters strong Teamwork culture with team, staff, colleagues, partners and stakeholders

Client Support Analyst Resume Examples & Samples

Direct the team’s workflow and client engagements to ensure a high level of client satisfaction with Support
Act as a point of escalation to resolve complex issues and/or reassign cases to ensure rapid resolution to client issues
Establish and report a set of metrics and dashboard that reports on accomplishments and forecasts outcomes
Routine maintenance, troubleshooting, and development
Monitor group caseload, escalate or reprioritize cases as necessary, monitor case progress, provide guidance to analysts, and coordinate supplemental training
Monitor and process flows to ensure that client cases are progressing through the workflow
Serve as a mentor to team members on general Support tasks and processes
Review SLA metrics and raise attention to other management teams in Support when the team is failing to meet the SLA guidelines
Collaborate with Function Leads to help ensure client concerns are addressed with appropriate priority
Serve as a first level of escalation and work directly with clients on escalated cases and concerns
Regularly interface with other Concur departments to resolve customer issues and to develop and define processes

Client Support Analyst Senior Resume Examples & Samples

Escalate unresolved client issues as necessary to ensure timely resolution
Manage and post notifications for ConcurGov community within the product and by the required notification process that has been established
Respond within expected timeframe to Tier 2 and Support Management’s questions and requests
Contribute to the generation of a monthly trend analysis of questions to develop additional training opportunities
Contribute and/or generate monthly status report on identified areas to management team
Liaison with client team members and Concur internal resources to ensure understanding and clear communications
Contribute knowledge-base information regarding Concur products or issues about Concur products
Identify service gaps and escalate as appropriate
Maintain working knowledge of ConcurGov products including new releases and new product features
As Tier 3 Analyst on Duty may require after hours availability
Be aware of, and comply with, all corporate policies
Four-year degree or equivalent experience
Technical Degree Preferred
3-5 years’ experience of troubleshooting software/hardware issues
Proficient in both writing and speaking English
Experience in client facing role
Highly motivated and able to work independently
Excellent written and verbal communication skills with an emphasis on persuasion and presentation abilities
Familiar with Webex or similar web presentation software
Experience with other on-line booking tools is a plus
Experience with GDS, one or more GDS(Amadeus/ Sabre/ Galileo/Apollo/Worldspan) is a plus
Experience with SQL is a plus
Experience with Cognos is a plus
Exprerience with XML is a plus
Demonstrated detailed knowledge of software design theory and current practices
Experience in utilizing CRM system to track and resolve requests and contact management preferred
Good troubleshooting capabilities
Demonstrated ability to prioritize and manage workflow to meet deadlines
Excellent PC and Internet skills, including experience using Microsoft Office, Outlook, and web presentation applications (Webex, Placeware, etc.)

GWM Alternative Investments Trade Order Management Client Support Analyst Resume Examples & Samples

Coordinate with front office in the receipt of confidential client documents and organize such documents for review; responsible of monitoring an active email inbox
Coordinate with front office to review and determine approval for regulatory eligibility of client subscriptions into alternative investments, primarily hedge funds at the moment; Liaise with clients and front office to facilitate corrections to incomplete documents
Coordinate with outside law firms to facilitate transfer requests for private equity vehicles
Respond to client and front office inquiries, escalate issues to senior members of the team when required
Provide guidance, with input from Middle Office on product deadlines
Organize and index confidential client documents for archiving and storage
Polished interpersonal and written skills
Highly motivated self-starter with the ability to set priorities, monitor own workload to meet aggressive deadlines in a constantly changing team environment
Ability to multi-task, handle several high impact projects simultaneously and work well under pressure
Bachelor's degree from an accredited, high quality institution is required; paralegal experience is a plus
Proficiency in Microsoft Word, Excel, PowerPoint and Adobe Acrobat required
SharePoint experience a plus

Technical Client Support Analyst Resume Examples & Samples

Handle inbound issues via phone and email regarding the ACA product(s)
Responsible for developing FAQ documentation for eThority ACA product
Responsible for helping to improve ACAMP knowlegebase
Responsible for assisting with support on other products (UMS/eThority CT) where feasible
Communicate outages to clients Work with and route cases when necessary to Data Load, WSS, and Tax Forms Group
2-3 years of industry experience

Client Support Analyst Resume Examples & Samples

Receive client inquiries via all access channels (Salesforce, Email, Phone) regarding product functionality or problems; research with the client to fully diagnose the issue then develop creative solutions and respond within established timelines
Troubleshoot routines for errors and provide solutions or enhancements
Create and review database queries
Assist clients with account related issues
Communicate effectively with internal and external clients using various means of communication
Create or enhance written policies
Provide training and mentoring coworkers and clients
Two or more years of troubleshooting software/hardware issues
One or more years of experience using/support agency automation software
Experience with SQL is required
Experience with Travel industry or account payable systems a plus
Ability to communicate with customers effectively and politely
1 or more years of experience working in enterprise PC/Mac LAN/VPN environments

Client Support Analyst Resume Examples & Samples

Supporting traders, brokers, and financial advisors
A professional and highly focussed client service approach
Previous experience in a Trade Floor role
Knowledge of Laptop, Blackberry/Smartphone, and peripheral device installation and support
Sound knowledge of supporting Microsoft Technologies (Windows 7, Office 2003/2007, Active Directory, Exchange)
Knowledge and ability to support Market Data Feeds (in particular Iress) and Trading Systems

Client Support Analyst Resume Examples & Samples

Provide first response to incoming Client calls
Respond to Client requests submitted through customer service ticketing system
Provide support to Clients in Production by responding to inquiries and reported issues
Investigate, troubleshoot and resolve Client issues
Provide on-the-spot individual training to Client
Communicate with Clients regarding the release schedule and upcoming enhancements
Track all support related Client correspondence in customer service ticketing system
Assist other staff members with resolving Client issues
Identify more complex issues and escalate as necessary. Follow-up to ensure resolution
Identify and escalate recurring issues
Create and/or run SQL queries in order to access information in multiple environments
Participate in ongoing learning of new functionalities added to the platform
Assist in preparing and delivering Client training, as assigned

Client Support Analyst Resume Examples & Samples

3-7 years
Experience conferring with technical and functional experts at all levels of the enterprise in a problem-solving environment
Experience that includes direct customer interaction
Demonstrated ability and desire to learn line of business and business terminology
Ability and desire to learn HCA’s Client Support Services processes and techniques
Customer service training or experience
Understanding of IT Infrastructure Library (ITIL)

Client Support Analyst Resume Examples & Samples

Produce & generate client reports
Support client team in presentations and meetings
Provide client training on Schneider’s client website, ResourceAdvisor
Coordinate the receipt of internal & external energy invoices
Identify anomalies in invoices and investigate those issues
Facilitate initial contact between client and Utility Bill Management (UBM) Implementation Team
Function as the primary client contact
Facilitate new client interactions with internal & external teams
Establish relationships with clients at the plant and corporate level when needed
Field customer inquiries
Initiate budget process and communicate with client during process
Elevate and constructively communicate potential breakdown of systems, policies and procedures
Contribute to process enhancement & new process development
Strong customer service, analytical and organizational skills
Proficiency in Outlook, Word, Excel & Power Point
Strong communication and composition skills, specifically with plant and corporate level management
Energy industry terminology and standards preferred

Client Support Analyst Resume Examples & Samples

Serve as liaison between clients and custodians to help anticipate and analyze ongoing cash needs for monthly, quarterly or annual draws for endowments
Communicate with investment managers and custodians to facilitate client investment activities, including fielding questions regarding custodians and processes
Monitor clients for cash flow needs and provide back office operational support including
Bachelor’s degree in accounting, finance, or business administration
Up to 3 years of business experience
Experience in the operation capacities of custodians, such as banks, trust companies and brokerage firms is a plus
Experience with foundations and endowments is a plus
Experience with alternative investment is a plus
Overall good technical skills including proficiency in Microsoft Office
Excellent written, oral, and interpersonal communication skills
Highly self-motivated, self-directed, and attentive to detail
Able to work in a team-oriented, collaborative environment
Must be Customer Service Oriented

Client Support Analyst Resume Examples & Samples

Clinical License (as required for support)
Clinical System Experience
Practice Velocity Experience

Client Support Analyst Resume Examples & Samples

Execute and complete assigned tasks, as directed by the Client Energy Manager, to ensure each client is served with excellence and sees the value being delivered
Assist Client Energy Manager with coordination of client meetings using internal resources when appropriate, prepare the materials for the meeting(s), and present to all levels of the client’s organisation
Responsible for producing & generating client reports, as directed by the Client Energy Manager
Support Client Energy Manager in preparing presentations and meetings
Provide client training on Schneider Electric’s website, or Resource Advisor
Establish relationships with clients at the site and corporate level when required
Participate in structured training programs and initiate self-driven training of the energy industry and Schneider Electric’s service offerings
Support the Client Energy Manager in working with clients and Schneider Electric’s Energy Operations team in setup and implementation of data for new clients
Understand & adhere to the processes and controls of Schneider Electric
Bachelor’s degree required, along with a minimum of 3 years experience in a service industry with some direct customer-interface experience either in sales or client relationship, or equivalent experience
Proficient computer experience in Microsoft Office Products particularly Word, Excel, and PowerPoint
High commitment to the company’s vision and values
Good professional reputation; commitment to personal integrity and strong character
Proven track record of providing excellent customer service internally and externally
Effective working in team environment
Basic knowledge of energy industry and demonstrated ability to identify cost-saving or value generating opportunities and effectively communicate them to various parties a plus
Overall energy commodity, risk management, or Demand Side Management experience a plus
Advanced computer proficiency

Client Support Analyst Resume Examples & Samples

Primary role is to work with real time Content teams such Equity, Commodity, Fixed Income, Corporate Actions etc. to help customers with Thomson Reuters products and also assisting with data search and identifying any data errors, Expertise to Interpret and analyze the trading requirements and provide right resolutions and workarounds in specific situations
Help Customers realize full potential of the application and provide recommendations & solution to maximize application utilization
Recommend solutions to customer application questions with regards to navigation, functionality, content, data quality & entitlements using TR Products
Interact with various Thomson Reuters departments(Technical Support, Content, entitlements, feed support, sales, training) to resolve client questions/problems
Closely work with Account Managers, Relationship Managers and Technical Account Managers
Communicate regularly with Product Managers and sales team regarding Client feedback and internal product enhancements and updates
Ability to speak to our Clients intelligently and use their critical reasoning skills to identify the problem and solution quickly
Maintain log of problems by creating a ticket in the Thomson Reuters Sales Force application. Follow inquiry through to resolution and close the ticket when completed
Respond to and record customer requests for improvements to our software applications by entering "enhancement requests" through the application and following through by interacting with the Product Management team with regards to these requests
Potential to provide professional & courteous training of clients over the telephone via Web-Ex or by walking individual customers through the software
Assist in the continual development and evolution of the Market Data client services group
Excellent multi-tasking and organizational skills are required to manage outstanding issues until resolution

Client Support Analyst Resume Examples & Samples

Previous client support
C++
Tuxedo
Payments/Banking
Informix / Oracle

Associate Client Support Analyst Resume Examples & Samples

Ability and desire to learn Parallon’s Client Support Services processes and techniques
Knowledge of customer service principles and practices preferred
A working knowledge of providing customer support using BMC’s Remedy preferred
Understanding of IT Infrastructure Library
Meditech 5.6..5 or high version, Meditech 6x environments

Associate Client Support Analyst Resume Examples & Samples

Participates in IT&S and departmental project activities or other duties as assigned; such as: attends project meetings, testing, developing or reviewing documentation and support procedures, supporting the pilot or implementation (onsite or remote), etc
1 Less than 1 year
Clinical System Experience
Practice Velocity Experience

Client Support Analyst Resume Examples & Samples

You will respond to and resolve straight forward service-related and customer issues received via the Client Support Portal
You will use your troubleshooting capabilities and fully diagnose the reported issues in order to resolve them within the SLA
Maintain a strong passion for solving problems, identify service gaps and escalate as appropriate
Act as a first line of relationship management with our client, using your strong written and verbal communication skills via the reported issues
LI-RG1

Client Support Analyst Resume Examples & Samples

Remotely troubleshoot support Cases for client locations related to
Exercise good judgment
Positive customer service attitude required
Cooperative and willing to assist others
Able to use computer applications and telephone
Ability to multitask required
Demonstrates a keen desire to continually learn and grow – motivated by success
Produce written documents in the English language with clearly organized thoughts using proper sentence construction, punctuation, and grammar
Communicate in the English language with clients, colleagues, and the public by email and/or telephone

Associate Client Support Analyst Resume Examples & Samples

Problem solving and analysis skills
Assessment skills with attention to detail
Willing to appropriately take initiative if needed
Excellent communication including listening skills and superlative verbal & writing composition skills
1 or more years

Client Support Analyst Resume Examples & Samples

Routinely update the customer on open cases to gain additional information or advice of status
One year in a travel & expense support role interfacing with customers is a plus
Fluency in English, and one of German, French, Spanish
One or more years experience working with database technology and SQL scripting is a plus
One or more years experience in working in enterprise PC/Mac LAN/VPN environments
One or more years experience in supporting with multi-tier applications such as End user/Web server/DB server
Familiar with Windows OS, basic security and its built-in applications; Linux/Unix experience is a plus
Accounting or finance experience preferred
Be able to work a minimum 8 hours on a Saturday or Sunday, based on business need
Ability to work under minimal supervision with remote management

Client Support Analyst Resume Examples & Samples

Root cause and trend analysis experience
A working knowledge of Meditech software
Understanding of IT Infrastructure Library (ITIL) and project management

Client Support Analyst Resume Examples & Samples

A comprehensive implant registry that tracks outcomes data
Enterprise analytics that provides outcomes and costs visualization
An interface that empowers patients to take charge of their own recovery
1-3 years experience preferred but not mandatory

Latin Client Support Analyst Resume Examples & Samples

Be passionate about providing IT support for a busy sales office
Be based in the Sao Paulo metropolitan area
Be self-directed, flexible, and team-oriented
Providing desktop/end user-related support for the following
Completed higher education in Information Technology
Minimum of 3 years of experience in second- or third-level support for desktop/end user services
Advanced Portuguese and English language skills
Demonstrated expertise in
Network administration under Active Directory
ITIL Foundations certification
General ERP software skills
Understanding of databases, SQL
Knowledge of business processes and economics
Additional technological knowledge
Additional language skills, especially being conversational in Spanish

Client Support Analyst Resume Examples & Samples

Primary role is to work with Equity/Commodity managers, Portfolio Managers, Research Analysts from various firms and Global Banks to assist with navigation, customizing Thomson Reuters products and also assisting with data search and identifying any data errors, assisting in building portfolios and portfolio analysis/maintenance. This could entail escalating/referring the problem to a "Content" support group or the technical support desk
Expertise to Interpret and analyze the equity market requirements and provide right resolutions and workarounds in specific situations
Recommend Technical and Fundamental analysis through our highly intuitive charting tools using TR Products
Closely work with Account Managers, Relationship Managers, Technical Account Managers, Strategic Account Managers and Dedicated Account Managers
Communicate regularly with Product Managers and sales team regarding Client feedback and internal product enhancements and updates. Participating in the weekly/Bi-weekly Support calls discussing on the client’s issues for faster resolution and better client experience
Maintain log of problems by creating a ticket in the Thomson Reuters CRM application. Follow inquiry through to resolution and close the ticket when completely resolved
Respond to and record customer requests for improvements to our software applications by entering "enhancement requests" through the CRM application and following through by interacting with the Product Management team with regards to these requests
2+ years experience in relevant industry
2+ years managing client issues
Ability to manage high pressure client situations and build trust with the clients
Ability to prioritize multiple simultaneous issues
Ability to communicate well with internal and external technical audiences
General knowledge on Markets (Equities, Portfolio Management)
Excellent interpersonal skills and client management skills
Strong client (internal and external) communication and presentation skills
Self motivated, "Find a way to get it done" attitude
Outstanding time management skills and attention to details
Good data analysis skills
Focused on service delivery
Analytical, Logical & critical thinking

Client Support Analyst Resume Examples & Samples

Should have experience working in service/customer service/sales organization
Demonstrated capability to create world-class customer experiences with each and every interaction
Fluent in English (Written & Oral)
Ability to collaborate and work effectively on a team
Self-learner interested in both the how and the why
Experience in online advertising at a major media agency or publisher
Pre-sales experience; able to deliver product value proposition

Client Support Analyst Resume Examples & Samples

Facilitates Client Support Services for PTS clients
Documents all customer inquiries, reported issues, and resolutions received via phone calls, emails or other alternative streams of input in order to identify, diagnose, and initiate research necessary to resolve customer issues in a timely manner
Creates a positive client support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling clients with a consummately professional attitude
Provides expert support within the Revenue Cycle Line of Business specialty. Educates and trains clients one-on-one as needed to resolve requests. Expands current and upcoming product knowledge within the specialty. Trusted for applications, technical, business or operational knowledge
Continually seeks to improve technical skills as they relate to all areas of the support organization through attending classes, providing onsite support to facilities as requested and keeping up to date on industry standards
Contributes to self-help knowledge base entries and documents typical requests, resolutions and work-around procedures
Participates in problem efforts between departments, divisions, vendors, all Parallon business units, and HCA resources
Actively works to ensure IT&S Service Level Agreements are met
Identifies and analyzes trends in requests related to the Line of Business or specialty. Provides feedback from analysis to internal departments, clients, relationship consultant and the manager for the specialty
Provides after-hours and on-call support as required
Participates in PTS activities and departmental project activities or other duties as assigned; such as: attends project meetings, testing, developing or reviewing documentation and support procedures, supporting the pilot or implementation, etc
1+ years
Customer service training/experience
A working knowledge of providing customer support using BMC’s Remedy &/or Service Now

Client Support Analyst Resume Examples & Samples

As primary liaison, is responsible for escalation, effective oversight of client Inquiries and issues, execution of account relationship activities, building of relationships with client contacts and management and coordination of client software deliverables
Responsible for client support, maintaining client communication, working with client Account Relationship Manager to maintain relationship
Answers customer inquiries, primarily over the telephone, e-mail or facsimile
Develops strong working relationships with assigned clients and FIS resources
Serves as primary point of contact for clients and various departments/divisions to resolve outstanding issues, comply with customer requests and respond to client inquiries
Provides support in research and resolution of problems and inquiries
Interfaces with clients to determine present and future needs
Coordinates with clients, relationship managers and other appropriate areas to ensure clients are properly serviced, paperwork is properly executed and all operational arrangements are in place
May prepare monthly and quarterly client reports
Keeps abreast of new products/services and changes to existing products/services
Maintains comprehensive knowledge of applicable products, services and company policies and procedures
Identifies additional opportunities to provide more products, services or other resources to customer and refers to managing director/relationship manager
May participate in business reviews to learn about clients’ strategic direction as well as gain a good understanding of the products and/or services FIS is offering
Responsible for tracking and coordinating the resolution of customer concerns raised during installation, operation, maintenance or product application or compatibility matters
Recreates client issues in test environment
Interpersonal skills and technical product knowledge and expertise are critical to responding to daily Client-centric activities
Manages and communicates expectations internally and externally
Educates clients on various FIS processes and procedures assisting with awareness, navigation and self-help
Conducts regularly scheduled status calls with client to discuss important key service topics, to review projects in clients queue and to discuss available service offerings
Ability to understand and apply concepts
Ability to handle projects commensurate with job expectations
Ability to work both independently and in a team environment
Flexibility of hours is required

Client Support Analyst Resume Examples & Samples

Bachelor’s degree preferred
Hardware and Software troubleshooting experience is a preferred
Strong technical acumen and ability to learn
Strong analytical, communication (written and verbal), and organizational skills
Ability to multitask and prioritize effectively
Exceptional Customer service skills and ability to manage client expectations
Ability to coach clients through troubleshooting process
Comfort working autonomously as well as in a team
Experience with applications including, but not limited to MS Office, MS Communicator, MS Outlook/Exchange and Internet Explorer

Client Support Analyst Resume Examples & Samples

Provide technical and general application function/feature support for clients – from e-mail, phone and customer portal inquiries
Manage and triage multiple incoming priorities effectively by understanding client needs and meeting standard service level agreements designed for Talent|REWARD application suite clients
Comprehension of the configuration of Talent|REWARD application suite
Communicate appropriate technical and business level to suite specific client issue
Tracks the progress of client incidents/tickets and communicates status to Team Coordinator or to GRC Client Services & Delivery Manager or to client as appropriate
Take ownership of all client interactions entering via the client support infrastructure, identify potential application issues, utilize appropriate follow-through, log all client interactions and escalate for resolution
Provide timely feedback to external and internal clients via phone, e-mail, or other form of communication
Assists in developing standardized work processes, tools, and methodologies that improve quality and profitability together with the Configuration, Product Development and Release Management teams
Learning and practicing efficient support delivery processes; contributing to the evolution of better solutions and documentation
Attends team or client meetings, conference calls, discussions as appropriate to present project deliverables or report project status

E Client Support Analyst Resume Examples & Samples

Provide first level application support to global client user base
Integrate with 2nd and 3rd level E1 support teams as needed to provide superior client service
Conform to SOC1 audit compliance processes established for the EnterpriseOne platform
B.S. degree or equivalent financial experience
Minimum 3 years of applicable, hands on knowledge of JD Edwards EnterpriseOne version 8.10 or higher
Proven, applied experience with the implementation, configuration and knowledge of end user functionality of the JD Edwards platform for all distribution and financial modules including Job Cost
An understanding of Structured Query Language (SQL), preferred
Ability to understand and logically think through business requirements and processes as they pertain to the JD Edwards platform
Strong English verbal communication skills in order to interface with client users and internal JD Edwards team to provide effect and timely solutions
Possess effective problem solving skills and use creativity to solution complex business requirements within the JD Edwards platform, as well as the ability to quickly learn JLL E1 customizations and provide associated support

Computer Client Support Analyst, Asc Resume Examples & Samples

Two to four-year college degree and/or IT learning accreditation or equivalent experience is
Ability totroubleshoot and resolve computer problems via the telephone and through remote
Providesexcellent client desktop support with full understanding of Microsoft Operating Systems, Microsoft Office Suite and computing in an enterprise network environment
Troubleshoots desktop and mobile computing devices, network and peripheral issues; identify andengage needed resources to remedy problems; Diagnoses and resolves difficult technical issues that require in-depth analysis, such as application, hardware, and software problems; Take appropriate action (e.g., phone calls, pages, emails, etc.) to contactresponsible support personnel to handle system wide events (e.g., system outages, software rollouts, down servers, application

Client Support Analyst Resume Examples & Samples

Take ownership and research with customers to fully diagnose issues, and then develop creative solutions and respond within established timelines; resolve straight-forward cases immediately; determine resources required to resolve more complex cases
Use a Customer Relationship Management (CRM) system to track and resolve issues: receive customer inquiries via access channels such as Salesforce, email and phone
Escalate unresolved customer issues as necessary to ensure timely resolution and routinely update the customer on open cases to gain additional information or advice of status
Interface with other Concur departments as necessary to resolve customer issues and develop and maintain working knowledge of Concur products including new releases and products
Contribute knowledge-base information regarding Concur products or issues about Concur products and test new product functionality as needed

Client Support Analyst, Optica Resume Examples & Samples

Provide world-class data analysis, support and service for institutional investor clients
Support clients and internal team members, serving as an expert on the Optica product line and functionality
Prepare customized quarterly benchmark analysis for subscribing clients
Address or triage user questions regarding the Optica platform and its content
Complete ad-hoc projects as they arise
Provide training to clients and CA staff users
Act as a conduit for Optica feedback from CA staff and clients
Onboarding: Work closely with CA colleagues to onboard and set up new platform users
BA/BS and 0-3 years of relevant experience
Proficiency in Excel and comfort with data manipulation and interpretation
Analytical problem-solver
Strong desire to serve clients and resolve questions in a timely and efficient manner
Excellent written/verbal communication, interpersonal, and organizational skills
Self-starter, and ability to work independently in a dynamic environment
Interest in project management and operations (experience preferred but not necessary)
Private investments experience a plus, but not necessary
Must be eligible to work without restriction in the United States

Technical Client Support Analyst Resume Examples & Samples

Communicate outages to clients Work with and route cases when necessary to other support and operations groups
College degree (BA/BS) is highly preferred
Application support experience is highly preferred

Client Support Analyst Resume Examples & Samples

Incident logging, investigation and escalation
Analysis of problems and their root-causes for incidents raised by customers
Adherence to agreed KPI’s
Development of patches and service enhancements to SimCorp Coric products
Remote and on-site installations/upgrades of client systems
Adherence to set KPI’s
Visiting client sites as and when required
Working closely with other departments across the organisation
Up to 2 years commercial experience in a technical client-facing role
Strong commercial MS SQL experience
Excellent knowledge of T-SQL, including stored procedures, functions and synonym
Experience working with MS SQL Server 2008 (as above) installation, sizing and performance troubleshooting
Windows and Network experience, including Windows Server 2008 onwards, Active Directory and Windows security, IIS, COM+/MTS, DCOM, MSMQ

Client Support Analyst Resume Examples & Samples

Provide Client Support services including troubleshooting for PC, network, server, phone and printer hardware and software
Participate in technology refresh projects
Provides in-person and remote support to users including e-mail, LAN/WAN, active directory, standard desktop images and applications and internally developed applications. In addition, the Client Support candidate will serve as the initial point of contact for troubleshooting all IT related problems
The ability to communicate effectively and professionally with customers and other IT support elements is a must
Troubleshoot and resolve PC incidents
Troubleshoot and resolve network/server connectivity incidents
Troubleshoot and resolve equipment (printers, copiers, mobile devices) incidents
Perform IMACs (Install, Move, Add, and Change)
Staging/building of PCs (hardware and software)
Ticket Management (ServiceNow)
Hardware and software maintenance and support
Perform asset management requirements
Coordinate with Service Desk/3rd Party Vendor for Break/Fix software/hardware incidents
Assist and work closely with IT Security on eradication efforts as directed
Active participation in regular staff meetings as coordinated by the Supervisor or Service Delivery Manager
Comply with user support standard processes and procedures
Comply with IT Consumer Services organization and IT security policies
Bachelor's Level Degree or equivalent experience
Ability to adapt to changing technologies and learn new technologies
6-8 years of desktop support experience
Knowledge of following Technologies
MS Office
Symantec Antivirus
Norton Ghost
Mobile Devices
HP/Dell PCs

Client Support Analyst, Analytics Resume Examples & Samples

Respond to inquiries or issues regarding product functionality; research to fully diagnose or understand the issue or request then define solutions
Four or more years of experience troubleshooting software or hardware issues
Four or more years in Technical Support role interfacing with customers
Familiarity with business processes related to expense management

Technology Application Direct Client Support Analyst Resume Examples & Samples

Interpersonal Relationships: Knowledge of approaches, tools and techniques for working with individuals and groups in a constructive and collaborative manner establishing strong working relationships with the vendor, clients and peers
Previous experience supporting electronic retail distribution channels with comprehensive understanding of the technology is an asset
IT Environment: Knowledge of organization's total information technology (it) environment
Decision Making and Critical Thinking: Knowledge of tools and techniques for effective use of a broad range of factors, assumptions, frameworks and perspectives when solving problems
Application Design, Architecture: Knowledge of and experience with activities, tools and techniques for converting business requirements and logical models into a technical application design
Oral Communications: Ability to express oneself and communicate with others verbally; recognizing that verbal communication is more than just language - it includes tone, style and structure
Application Delivery Process: Knowledge of major tasks, deliverables, formal methodologies and disciplines for delivering new or enhanced applications
Technical: SQL, Unix, Windows, network, relational databases, scripting, software development
Previous derivatives and technical experience is preferred

Client Support Analyst Resume Examples & Samples

Skills / Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks
Problem Solving Skills - Must be able resolve merchant issues or coordinate issue resolution
Analytical Skills - Must be able to analyze problem as it is described over the phone and determine best solution

Client Support Analyst Gurgaon Resume Examples & Samples

Work closely with the local billing & settlement teams to support the client manager with any billing related queries / discrepancies that need to be resolved for accurate client billing
Support the client manager with any updates / modifications required to existing client contracts in the market by working closely with varied internal & external teams
Send updates and communications to client key contacts
Responsible for ensuring preferred supplier programs are distributed and loaded correctly through PRDS
Support client managers with any product or VAS (value added service) implementation in the market
Client servicing/sales experience in a call centre environment will be a plus
Should have direct working experience with Business Travel as an industry
Knowledge or working experience of GBT Front office, Mid Office & Back Office procedures will be an added advantage
Experience with GBT tools & databases like : At Work, SFDC, GMAX, CS3, SOW builder etc with be preferred
The role will requires great amount of attention to detail, in a highly challenged environment requiring multi tasking coupled with very solid time management skills
The candidate should have the ability to work towards goals in a matrixed yet structured environment with minimal supervision

Client Support Analyst Resume Examples & Samples

Duties of this position will include, but are not limited to, the following
Successful completion of training on
Concur Product and Services
Concur Integration Tools
Advantage Technical Service procedures and Service Execution
Administrative Tools such as Outlook, Salesforce and Workday
Attending discovery, implementation and customer meetings as needed
Evaluation, interpretation, design and update of configuration documentation and specifications
Maintain Quality Assurance procedures and standards
Testing of extracts/files
Able to logically troubleshoot issues and determine the appropriate action to take or when escalation is required
Maintain customer and project audit history and time reporting
Maintain customer folders and Customer Service Records (i.e. Incidents)
Maintain version control of documentation and other materials
Attending required weekly staff meetings
Minimum Job Specific Knowledge and Competencies required for this job
Fluency in most MS Office applications and comfortable with digital media in a paperless environment. Relevant skills working with MS products such as Outlook, Excel, Word, PowerPoint, Visio and Access
Understanding of how to manage and manipulate txt, csv, xls and xlsx files
Previous Experience in financial solutions such as: Great Plains, QuickBooks, Netsuite, Solomon, Navision, SAP, Oracle, Sage, etc
Expense and/or finance/accounting principles
Automated Expense Processing
Database/SQL
FTP/File transfer logic and protocols
Professional Will
Technical/Professional Expertise
Continuous Learning
Decisiveness/Judgment
Stress Management
Energy/Drive
Passion and commitment to customer service
Hire, develop, & reward great people (if a management role)
Passion for what you do and a drive to improve
Commitment to win
Personal and corporate integrity

Client Support Analyst Resume Examples & Samples

Help desk; POS Terminal experience
Computer science or technical field
Skills / Knowledge - Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks
Supervision - Normally receives little instruction on daily work, general instructions on newly introduced assignments

Senior Client Support Analyst Resume Examples & Samples

Provides expert support within a Line of Business, clinical or infrastructure specialty. Educates and trains clients one-on-one as needed to resolve requests. Expands current and upcoming product knowledge within the specialty. Trusted for applications, technical, business or operational knowledge
Participates in problem efforts between departments, divisions, vendors and IT&S resources
Actively participates in and manages incident communication needs and expectations for customers and stakeholders
5 or more years of relevant experience
Clinical License (as required for specific Line of Business support)
Demonstrated ability to facilitate diverse groups of people in a problem-solving environment
Demonstrated experience with problem tracking and trending
High level of patience, empathy, courtesy and listening skills required in dealing with customers and their issues
Ability to judge severity of issues and use discretion in obtaining required services
Ability to work independently with minimal direct supervision
Above average communication and telephone skills
Ability to succinctly communicate verbally and in a variety of media
Strong interpersonal relationship skills and the ability to work with a team
A working knowledge of providing customer support using BMC’s Remedy
A working knowledge of Active Directory/NT Account administration

Client Support Analyst Resume Examples & Samples

Assist with special projects, as assigned
Proficient user of Microsoft Office applications
Must possess outstanding written and verbal communication skills and customer service skills
Strong critical thinking and analytical skills required
Good judgment, quick learning ability, and ability to convey confidence and diplomacy are essential characteristics
Ability to function in a fast-paced, multi-tasking environment
Independent and motivated individual who requires little supervision
Experience or knowledgeable of the software and/or web development cycle desirable
Knowledge of relational database structures and writing SQL statements desirable
3-5 years current mortgage experience in the loan origination, processing, underwriting and/or closing areas or technical support experience desired

Client Support Analyst Resume Examples & Samples

Answers Client Support Services telephone calls, documents all customer inquiries and resolutions received via phone calls, mailboxes or other alternative streams of input in order to identify, diagnose, and initiate research necessary to resolve customer issues in a timely manner
Creates a positive client support experience and builds strong relationships through problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling clients with a consummately professional attitude
Provides support within a Line of Business or infrastructure specialty and across specialties as required. Educates and trains clients one-on-one as needed to resolve requests
Expands current and upcoming product knowledge
Participates in IT&S and departmental project activities or other duties as assigned; such as: attends project meetings, testing, developing or reviewing documentation and support procedures, supporting the pilot or implementation, etc

Client Support Analyst Resume Examples & Samples

XLS template setup, coding and customization
Assisting with client deliverables
Training clients on our Factset Workstation
Serving as Data/Financials expert
Internal reporting and analytics
Troubleshooting with clients or IT departments and FactSet
Account Management training and support
Keeping internal teams and clients informed of ongoing enhancements
Interact with clients and ensure proper level of support is provided

Client Support Analyst Resume Examples & Samples

Responsible for producing and generating client reports
Provide client training on Schneider Electric’s client website, Resource Advisor
Facilitate rollout between client and Utility Bill Management (UBM) Implementation Team
Function as the primary client contact after UBM implementation is complete
Facilitate new client rollout with internal & external teams
Establish relationships with clients at the plant and corporate level, as appropriate and needed
Review and prepare the recommendations and provide to the Client Manager for issuance to client
Review, prepare, and deliver client’s rate change notifications
Initiate, review, report, and deliver budgets and responsible for follow up questions and reports
Field customer inquiries and complete ad-hoc client requests
Interact with internal teams and team members to serve the client’s needs
Understand and adhere to the processes and controls of Schneider Electric
Elevate and communicate potential breakdown of systems, policies, and procedures
Contribute to process enhancement and new process development
Strong initiative and ability to work in a fast paced, changing environment

Client Support Analyst Resume Examples & Samples

Act as first line of support for all issues relating to our applications and surrounding products. Investigate and analyse these issues and where possible work to resolve the issue
Diagnosing problems and identifying potential solutions
Produce internal customer service related reports and documentation
Assist in building our product knowledge base to expedite issue resolution
Escalate issues where required to ensure appropriate resolution is achieved
Participate in scheduled weekly (and occasional ad-hoc) calls with clients regarding Service Level and Performance
Provide weekly updates on all open incidents to department
Assistance with User Acceptance Testing as required
Degree in Technology, Computer Science, IT or a related course (BSc/MSc/MBA)
Experience using Linux/Unix
Familiarity managing change with the following technologies (working knowledge an advantage)

Client Support Analyst Resume Examples & Samples

Support the local client manager & Client with escalation management by coordinating with various internal groups to resolve the issue & also engage in root cause analysis to ascertain the nature of the breakdown
Coordinate & mobilize various internal support groups like implementation, shared services etc to support any maintenance or updates required to a client profiles, UDID hierarchy mapping etc
Provide support to client managers for any RFP/Contract rebids in the market
Ensure all in-house administrative & functional databases e.g. Sales-force are updated with the most current information wherever required
Extremely Strong written skills. Should have the ability to interact in a principally email environment with ease and flair
Should have the ability to address issues, concerns, escalations & difficult client conversations via emails
Should be proficient with English as a spoken language
Working knowledge of GDS. Multiple GDS knowledge will be an advantage. (Sabre, Galileo, Amadeus)
The incumbent should be skillful with MS Office applications – MS Word, Excel & Power point
Should have the knack of utilizing effective listening and probing techniques to identify and act on opportunities

Client Support Analyst Resume Examples & Samples

Communicates with end users, using customer service skills and diplomacy to resolve critical situations
Perform trouble-shooting activities to correct hardware or software issues
Assume ownership of project-related tasks as needed or assigned
Research and test solutions for recurring problems
Leads technology research projects
Perform asset management and project management related tasks
A+ preferred, MCSE, MCDST, MCP a plus
A minimum of two years of progressively responsible client support job experience
Ability to work unsupervised in a team environment
Ability to react to dynamic industry and rapid changes in information technology
Must possess a good knowledge of technical hardware including operating systems, networking, and computer repair
Ability to maintain customer focus in the midst of difficult circumstances
Excellent customer service and problem solving skills
Education and experience equivalent to a two-year degree in computer science or information system management
Minimum 2 years of Intel-based PC systems, excellent understanding of Windows Operating systems, familiarity with Windows networking environment

AWM Alternative Investments Trade Order Management Client Support Analyst Resume Examples & Samples

Tracking of client consent responses for amendments and corporate actions
Respond to internal/external audit requests
Liaise with external vendors to facilitate archiving and storage of confidential client documents
Meticulous attention to detail and highly organized
Overtime work will be necessary
Takes initiative and is proactive. Ability to anticipate the needs of the team
Positive attitude and a good team player, ability to motivate and influence others
Genuine interest in learning about the markets, alternative investment products and private banking; although no prior industry experience is required, it is helpful
Ability to work independently and in a team setting
Applicant should have 1-2 years of related experience. Background in wealth management, alternative investments or at a reputable law firm a plus

CIB Trade Client Support Analyst Resume Examples & Samples

Masters/Bachelors degree from a well-recognized university preferably in Business Administration. Strong academic credentials are desirable
Previous experience in a Junior Banker, Assistant Relationship Manager or Credit Analyst role desirable but not critical. Knowledge of UAE market is helpful
Candidates should be mature, have a strong interest in client interaction, demonstrate leadership in their work, and possess outstanding verbal and written communication skills
Key competencies include
Languages - Good written and spoken English essential. Arabic, helpful but not critical

Client Support Analyst Resume Examples & Samples

Communicating issues with internal groups to resolve urgent or escalated issues when needed
Maintain working knowledge of products including new releases and new products
Be aware of and comply with all corporate policies
Be able to be on-call during some holidays and some weekends for emergency issues

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