Tech ops Technician Resume Samples

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D Beier

Devante

Beier

9144 Amir Mills

New York

+1 (555) 908 9953

9144 Amir Mills

New York

Phone

p +1 (555) 908 9953

Experience Experience

Boston, MA

Tech ops Technician

Boston, MA

Morissette and Sons

Boston, MA

Tech ops Technician

Independently makes accurate and timely technical decisions with minimal management intervention
Provide proactive judgment and decision making to develop associated actions based on incident alerts and failures
Manage & triage daily cases presented in the Brand Protector application tools
Respond to Service Manager incidents and ensure tickets are completed within the firm’s documented SLAs for priority/severity impacts
Improve current processes and drive positive change in: controls, data quality and regulatory compliance
Assist with rollout support during an implementation
Developing and maintaining good relationships with business partners

Dallas, TX

Tech ops Technician

Dallas, TX

Rosenbaum, Moen and Weimann

Dallas, TX

Tech ops Technician

Work to manage and maintain Retail server frames deployment, partitioning, and capacity
Work with development staff to resolve issues that could not be handled under the Production Services umbrella
Develop automation scripts/tools to perform regular production tasks including creating SQL stored procedures
Providing root-cause analysis and process improvement recommendations when service levels are not met
Serve as a liaison to technology service providers when analyzing system performance, diagnosing issues and planning for future changes
Meet with employees to provide coaching, mentoring, and career development
Identify persistent problems, working with wider teams and create documentation

present

Chicago, IL

Tech Ops Technician Regional

Chicago, IL

Robel, Boyle and Barton

present

Chicago, IL

Tech Ops Technician Regional

present

Control user logical access to organization resources in business applications, according to pre-set of system rules and
Control user on privilege/emergency access request to ensure these activities are monitored and approved
Part of a client focused Data Centre operations teams that manage the Data Centre environments within the location in compliance with Global, Regional and local standards, policies and Standard Operating Procedures including
Perform security and change control related tasks in compliance with the Information Technology Control Policies,
Work with management to train second and third shift staff members on the internal workings of second and third shift
Performance management of managers and staff in accordance with corporate guidelines
Work in a multi-disciplinary team to provide day to day technology production support and support for technology projects

Education Education

Bachelor’s Degree in Risk Management

Kaplan University

Bachelor’s Degree in Risk Management

Skills Skills

Ability to communicate in a professional manner with strong interpersonal skills when interacting with others in a customer facing support role
Strong Technical knowledge on Mainframe Batch & Console operations
Strong problem solving skills and decision making ability around complex problems
Solid experience with clustering, load balancing and high availability solutions
Ability to work well in a fast pace environment, be flexible and adaptable in a fast changing environment
Ability to react quickly to new demands in an ever-changing dynamic business environment
Basic knowledge of mainframe environment
Basic knowledge of networking technology
Strong problem solving skills and decision making ability
Ability to follow policies and procedures; attention to detail

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Tech ops Technician Resume Examples & Samples

Appropriately document and highlight any potential risk concerns identified, escalating to management as appropriate
Promote continuous improvement to streamline the process of producing quality and timely outputs in meeting service level expectancy
Communicate with global peers acrossCTR focusing on service delivery improvements
Bachelor’s Degree preferred; degree in Risk Management, Operations or similar discipline preferred
Minimum 1-2 years experience in application security, global operations and/or technology risk management
Must be able to work in a rotating shift schedule, Ex: 1:30pm - 10:30pm IST, 9:00pm - 6:00am IST
Industry recognized certifications (CISA, CISM, CRISC) recommended

Tech Ops Technician Regional Resume Examples & Samples

Proven track record in Data Centre management and implementation within a large scale environment
In depth knowledge of Data Centre technologies and associated environmental tooling and monitoring
Strong analytical skills, organizationand decision-making skills
Demonstrated collegial capabilities
Aggressive problem diagnosis and creative problem solving skills on highly complex problems
Excellent communication anddocumentationskills
Strong customer support and results oriented
Excellent in verbal and written communication in English

Tech ops Technician Resume Examples & Samples

Analysis and resolution of user desktop issues via remote support toolsets
Co-ordination of issues with field operations support technicians
Ability to trend problems, drive Root Cause and remediation with lateral teams
Management of incidents in a multi disciplined environment
ID Administration functions
User configuration updates
Application and patch deployment (where required)
User education and training (where required)
Support of technical tests
User service request completion
Incident escalation
Handling of difficult and demanding client base
Working to defined service level metrics
3-5 years experience in an IT support role
Minimum of 1-3 years experience on VDI platforms a plus
Windows XP / 7 platform support skills (preferably to MCP level)
Ability to work unsupervised and prioritize workloads
Novell/Netware administration tools knowledge
MS Office 2007 / 2010 suite knowledge
Internet browsers (IE, Firefox and Safari)
Thorough understanding of network connectivity and latency impact
Proven track record in a technical support environment
Strong communication skills; Excellent English (Written and spoken)
Excellent inter-personal and liaison skills
Comfortable in dealing with clients over the phone and 1 to 1, especially in critical situations
Clear and precise requests updated and feedback passed to team
Is understanding of and sympathetic to client requirements
Appreciates the potential business and technological impacts of issues
PDA implementation and troubleshooting

Tech ops Technician Resume Examples & Samples

Verify users logical access to organization resources in business applications, according to pre-set of system rules and policies
Perform security and change control related tasks in compliance with the Information Technology Risk standards, standard operating procedures and reference documentation
Appropriately document and highlight any potential risk concerns identified

Tech ops Technician Resume Examples & Samples

Act as an advocate for the customer's technical needs while ensuring compliance and adherence to all applicable processes, procedures, and standards and recommend solutions and alternatives in situations where they view efficiencies are not being obtained
5+ years hands-on experience implementing Windows 2003/2008/R2, experience implementing Red Hat Linux servers (5.x), together with experience on AIX in a large enterprise environment
5+ years experience designing highly reliable/recoverable UNIX-based solutions that address specific business needs and requirements
Working knowledge with SQL Server 2008/2008R2
Thorough understanding of storage related technologies from a server perspective; working with provisioned SAN, external/remote storage media, etc
Experience supporting various directory services including Active Directory
Leadership abilities: ability to drive discussions with client, provide leadership for UNIX team members, and explain complex issues to AD partners and senior management
Must be able to remain focused on critical deliverables while remaining aware of simultaneous communications and issues
Understanding of and experience with change management concepts, processes, and tools

Tech ops Technician Resume Examples & Samples

Production support to include problems resolution, technology moves, new users configuration, hardware, build and operate functions, operating systems, application support, desktops/laptops roll-outs, id administration, etc
1-3+ years of experience in a Desktop Support role (i.e. laptops, desktops, VDI, Windows) in a medium to large contact center environment
Proven experience supporting clients in-person as well as on the telephone, along with ability to provide on-call support in a 24/7 environment
Intermediate to advanced knowledge of PC's, peripheral devices, and a knowledge of industry standard software
Certification in one of the following would be an asset

Tech ops Technician Resume Examples & Samples

Manage & triage daily cases presented in the Brand Protector application tools
Prepare case studies for internal Under Review and Legal meetings pertaining to infringements that you have researched
Issue and continuously follow-up on Cease and Desist Notifications to infringers for timely case closure
Act as a liaison to JPMorgan Chase Lines of Business for research and investigations
Maintain a thorough knowledge of the types of brand infringements and the proper disposition processes available to you as a Brand Protection Analyst for JPMorgan Chase
Track and monitor the Brand Protection caseload through various reporting methods available to you
Support the Internet Brand Protection team with data analytics and data management from multiple sources of data
Act as primary liaison to core technology internal technical teams to support various strategic initiates designed to protect the firm and our customers
Perform periodic quality assurance checks of Brand Protection databases
Perform research regarding new technologies used by the firm and brief entire team
Assist in additional research and executing additional functions within the Cyber Security IT Risk group as required
B.A. or B.S. preferred
1- 2 years of financial services, risk management, technology, digital services or legalfacing experience
Basic understanding of Cyber Security, Information Security and Risk Management
Technology experience or technology risk background is a plus
Strong PC skills, including MS suite are a must (MS Access a plus)
Web analytics and web design knowledge are a plus
Attention to detail and strong organizational skills required
Goal oriented, independent thinker, self-starter
Ability to multitask to effectively obtain goals in a fast paced environment
Excellent interpersonal communication skills (written and verbal) are a must
Must be able to work quickly and effectively while maintaining a strong drive for quality
Demonstrate an ability to work effectively in a large complex corporate environment
Demonstrated ability to work independently on projects and produce required results in a time-sensitive environment

Tech ops Technician Resume Examples & Samples

Develop automation scripts/tools to perform regular production tasks including creating SQL stored procedures
Partner closely with AD/Vendor to understand the architecture and design and if needed submit Change Requests for system improvements
Provide guidance and direction to other production support staff on day to day hands-on technical support of the applications
Document, plan and implement system or client setup changes using enterprise management systems and adhering to corporate policies
Proactively devise monitors and analyze system performance to ensure high availability
Proactively and expeditiously identify, diagnose and resolve system problems
Document, communicate and escalate technical issues and articulate business impact
Conduct independent root cause analysis of system problems in a timely and effective manner
Recommend and implement changes in systems / procedures to avoid recurrences of system failures
Recommend and implement system changes to reduce required manual intervention in monitoring and managing system performance
Provide 7x24 on-call support on occasion, as needed
Provide support during occasional weekend migrations of infrastructure and / or application changes on an as-required basis
Participate in planning sessions regarding hardware, software and application changes. Participate in pre- and post- implementation reviews
Lead major components of migration or conversion efforts for customers
Ensure that infrastructure and application, as well as IT processes and procedures, meet strict security requirements and comply with IT Risk Management guidelines
Serve as a liaison to technology service providers when analyzing system performance, diagnosing issues and planning for future changes
IT/Computer Science degree or equivalent work experience
2 – 4 year of IT systems/application support/development experience
Windows - experience working with Windows 2003/2008 in a production environment
Hands-on experience with writing and executing SQL in SQL Server 2005/2008 and/or other database applications desired
Experience with Active Directory desired
Scripting - Solid understanding of scripting such as VBScript and/or Powershell
Understanding of network technologies, firewall, routers, TCP/IP and file transfer protocols (FTP, FTP/SSL, SSH, HTTP/S, VPN)
Candidates must qualify via a rigorous security clearance process with extensive background checks
Practical and applied skills working with a Windows Operating system along with troubleshooting Windows based applications
Capable of analyzing, producing and responding to detailed technical specifications
Sound Analytical Skills
Ability to multi-task whilst ensuring other key deliverables continues to be met
Ability to analyze and explain the risks involved in using, or not using, technology solutions to solve business or organizational problems and not compromising on the architectural direction and vision
Must have a positive and a can do attitude
Must be a self-motivator and be able to work with minimal direction
Occasional travel and off-hour meetings and night/weekend support may be required
Experience with J&B Software Products (TMS, JBaide) a plus
Experience with TIS Software Products (EFlow) a plus
Experience with Hyland OnBase workflow product a plus
Working knowledge of Citrix environment a plus
Risk Management/Resiliency experiences a plus
Experience with Business Objects a plus
Ability to react quickly to new demands in an ever-changing dynamic business environment
Ability to work well in a fast pace environment, be flexible and adaptable in a fast changing environment

Tech ops Technician Resume Examples & Samples

Experience in performant, large-scale system development in an object-oriented or functional language such as Python, Java, C++ or C#
Willingness to become proficient and develop in Python if not already a primary language
Good understanding of Agile development methodologies, responsible for elucidating and agreeing requirements, building relationships with business users, and taking ownership of deliverables all the way to the production environment
Focus on testing through the entire development cycle to produce reliable and maintainable software
Experience in finance or investment banking as an application developer preferred, or willingness to rapidly learn the business domain
Ability to develop a good understanding of end to end business processes
Enthusiastic to keep learning and growing, in technical aptitude, business understanding and personal effectiveness
Excellent interpersonal skills to interact confidently and credibly with business users, to understand and agree business requirements and their prioritization
Ability to collaborate with and influence other technology teams to deliver end to end solutions to the business in a constantly changing environment
Eager to take ownership of work, have real business impact, overcome obstacles and take it through to completion, working as part of this team and collaborating with a much bigger community of developers sharing the technology and code base
Experience working with front office users or other control functions and a desire to partner with the business
Team leadership experience or the willingness learns and to be a team lead
Follow-the-sun support model, experience working across multiple time zones
Incident management experience or the willingness to learn
24/7 Customer Support and Service Delivery Model - Proficient
Business Applications Knowledge - Intermediate/Advanced
Business Continuity Testing Knowledge - Intermediate/Advanced
IT Risk Management- Basic
Operations Systems and Data Sources Knowledge - Basic
Technical Problem Resolution - Basic

Tech ops Technician Resume Examples & Samples

Provide Desk side and Remote Desktop technology support
Effective incident management to meet defined SLAs
Troubleshooting and diagnosing desktop support issues
Utilise collaboration tools such as Instant Messaging, Outlook and knowledge base
Communicate with clients and follow-up on all open and pending incidents
Escalate incidents to required support teams, vendors and team leads
Identify persistent problems, working with wider teams and create documentation
Provide client training on application usage and best practices
Look for service improvement and incident reduction opportunities
Ensure controls and policies are adhered to at all times
Experience working in a high pressure customer facing environment
Excellent interpersonal, written and verbal communications skills at all levels
Team player with strong organizational & time management skills
Knowledge of Windows7/MAC OS with the ability to carry out root cause analysis
Working knowledge of Microsoft Office products
Experience in analysing and manipulating data
An understanding of VPN and remote connection technologies
Ability to troubleshoot and configure peripheral devices (Blackberry, iOS or Android technologies)
Understanding of security technologies, encryption and antivirus
Microsoft Office Specialist certifications
Advance Excel skills on pivot tables, vlookup and presenting data
Financial Sector experience

Tech ops Technician Resume Examples & Samples

1 to 2 years of Information Security policies/practices; Incumbent should have prior experience in the industry, with
Knowledge of the following products and platforms: Active Directory, Novell, NT
Remote Access, Citrix , UNIX - Solaris, Red Hat Linux, CA eTrust, BOK Access Control (KeON), ACF2, RACFAS400,

Tech ops Technician Resume Examples & Samples

Control user logical access to organization resources in database, according to pre-set of system rules and policies
Perform security and change control related tasks in compliance with the Information Technology Control Policies,
· Bachelor’s Degree preferred; degree in Risk Management, Operations or similar discipline preferred
Minimum 1-2 years experience in application/database security, global operations and/or technology risk

Tech ops Technician Resume Examples & Samples

Articulate the business value and impact of technical and non-technical information and understands when to escalate issues
Strong verbal and written interpersonal and communication skills
Uses organizational, time-management, and office automation skills to facilitate efficient job functionality and team goals
Minimum of 1 years experience in a risk role
Minimum of 1 year managing small to medium-scale initiatives and projects
Overall knowledge of user access management standards
Excellent communication and consensus building skills
Ability to communicate technical information in easy to understand business terms

Tech ops Technician Resume Examples & Samples

Knowledge of the various lines of business supported is helpful
Analysis of requests for potential risk before action
Escalating, rejecting and querying requests where necessary
Review and maintain process/procedural documentation
Troubleshoot and resolve security system access issues
Break fix support of access rights for privileged and emergency accounts and issues where users have trouble
Technical expertise may be required on some platforms
Answer general inquiries regarding information security practices or security access
Make recommendations for implementing desired level of access controls
Participate in implementation of security related projects for new/enhanced technology
Perform required tasks to implement new or enhanced security products and tools on supported platforms. Participate in
Engage other technical support groups as deemed appropriate. Identify process deficiencies and suggest process
Research supporting documentation. Perform required activities to resolve open audit issues. Prioritize workload
Bachelor’s Degree preferred; degree in Risk Management, Operations or similar discipline preferred; or equivalent

Tech ops Technician Resume Examples & Samples

A minimum of five (5) years of experience in a development or production/support environment with first-hand experience in incident management and change management
Ability to perform root cause analysis and perform critical thinking around driving an issue to resolution
Technical experience supporting distributed platforms
Prefer a Bachelor of Science degree in a technical field
Development experience highly desired
Knowledge of mainframe and/or tandem platforms a plus
Experience with Oracle Database
Ability to work well in a team oriented, agile environment

Tech ops Technician Resume Examples & Samples

Directing the Business Support team in support of various lines of business
Drives strategy for request processing and incident management
Partnering with Operations to ensure Service Level Agreements are satisfied
Providing root-cause analysis and process improvement recommendations when service levels are not met
Performance management of managers and staff in accordance with corporate guidelines
On-boarding, off-boarding and maintenance of access entitlements
Assessing recommended procedural changes to enhance the functionality of the operations team
Identifying opportunities to automate or streamline current processes
Serving as primary point of contact for site specific audit activities
Preparing business cases for staffing decisions
Approving recommendations on hiring and staffing decisions
Evaluating and execute appropriate staffing plans in order to achieve departmental goals
Providing governance and approval for expense related to shift differential and drive overall compensation planning in accordance with HR policies while adhering to budget guidelines
Developing and maintaining good relationships with business partners
Ensuring communication is customer focused and professional; responsible for local communications
Monitoring and ensuring client satisfaction
Minimum 3-4 years experience in application security, global operations and/or technology risk management

Tech ops Technician Resume Examples & Samples

Troubleshoot and resolve security system access issues. Break fix support of access rights for privileged and emergency accounts and issues where users have trouble checking out breakfix accounts . This requires knowledge of multiple systems, as well as a general understanding of the functionality for these systems. Technical expertise may be required
Familiarity with IT risk management framework and control self assessment process preferred Key Competencies
Proficient knowledge of account administration
Attentive listener who is able to receive and react appropriately to feedback provided by management
Good organizational skills & planning ability
Thrives on challenges in a fluid working environment
Results orientated without compromising control
Good incident and problem management skills
Proactive, driven and able to work on their own initiative
Flexible with regard to working shifts as well as being available for off hour and weekend support
Foster partnerships will all stakeholders to contribute to the firm’s success
Ability to handle ambiguity and produce successful results
Strong team and consensus building skills
Microsoft Excel, Outlook, and Lync/Communicator experience

Tech ops Technician Resume Examples & Samples

Respond to MVS and JES2 system messages and codes, evaluate and handle appropriately
Perform mainframe incident analysis, issuing notification to the documented on-call support application teams. Pro-actively assist team members in performing analysis and required notification requirements
Record in JPMC’s project/time management systems, all required time (work, vacation, sick, etc.) as directed by IOC and JPMC policies. Enter required employee appraisal information as directed by IOC management
Attend business and technical training classes, seminars, and on-the-job training sessions as directed by
1-4 yrs experience in Mainframe Operations

Tech ops Technician Resume Examples & Samples

12+ years of experience OS infrastructure products and services
Proven success delivering enterprise technologies to the lines of business in large-scale enterprise environments
Global infrastructure planning and delivery experience
Advanced knowledge of at least 2 major operating system (AIX, Linux, Solaris, or Windows Server)
Advance Knowledge of installation through Kick Start (KS) tool for Linux and windows installation through SCCM
Knowledge of server hardware vendor used for OS deploying Windows Server/ UNIX
Good understanding of CISCO UCS environment
Advanced understanding of server, network, and SAN technologies
Good understanding of the following skills/Tools: Virtualization, Monitoring tools like Tivoli, NETSNMP and backup etc
Advance Scripting knowledge windows PowerShell , Linux shell scripting, Perl, Python etc
Ability to visualize scope of improvement and logically give inputs for automation
Some background /Experience working in Programming would be ideal
Experience including demonstrated skills and competency in project management tasks
Ability to work to a variety of client-driven specifications
Performance metrics & reporting
Hands-on experience and knowledge of data center provisioning disciplines, with specific depth in Workflow

Tech ops Technician Resume Examples & Samples

Meet with employees to provide coaching, mentoring, and career development
Perform Audit Self Assessments and respond to Audit findings
Three (3) or more years of advanced experience with Excel and PowerPoint, and experience with Word, Access, and Visio

Tech ops Technician Resume Examples & Samples

Bachelor’s Degree, Technical Degree, or equivalent work experience
Proven ability to write clear, unambiguous, measureable business requirements
Proven ability to communicate effectively between business users and technology partners
Intermediate knowledge of the inner workings of SQL, Oracle, and SharePoint
Understanding of firm change management processes and procedures (SDLC, etc.) and experience working in a secure environment with sensitive data, including PII
Strong, rapid decision-making with transparency, courage and candor

Tech ops Technician Resume Examples & Samples

2-3 years experience utilizing network management products, such as HP OpenView, Cascade, Nagios, and CA Unicenter
2-3 years experience in network troubleshooting for Cisco routers and switches
2-3 years experience in analyzing network traces using Wildpackets or Wireshark
2-3 years experience in carrier management and wide area network services

Tech ops Technician Resume Examples & Samples

4+ years of experience automating complex processes
Very strong analytical, problem solving, and creative thinking skills
Strong data analysis, both quantitative and qualitative
Exposure to eDiscovery, Legal and regulatory requirements
Resilient interpersonal and cross-departmental partnering skills

Tech ops Technician Resume Examples & Samples

B.S. / M.S. degree in Computer Science, Engineering or a related discipline
5+ years in the Technology field, preferred Desktop Support, Infrastructure support or IT project management experience
Intermediate PC skills in a Microsoft Windows environment and good knowledge in using Excel
Self-motivated, team oriented person
Ability to resolve multiple confidential/sensitive, time-critical, and shifting priorities
Strong analytical and problem-solving skills and detail oriented
Good technical knowledge including

Tech ops Technician Resume Examples & Samples

Troubleshoot and resolve processing failures on the front end Stratus systems
Work with development staff to resolve issues that could not be handled under the Production Services umbrella
Work with management to train second and third shift staff members on the internal workings of second and third shift
Stand in for the second or third shift supervisor when he or she is not available
Provide remote support during the weekend
Monitor and manage critical path processing for all systems in a multi-system environment
They provide timely escalation of complex problems to a technical support resource and/or to the appropriate level of senior staff
Identify the need for, document, and update department procedures with approval from the supervisor or manager
Assist with rollout support during an implementation
Minimum of 2+ years customer service experience
Minimum of 2+ years’ experience using operator commands for DOS, Linux/Unix or VOS
Minimum of 2+ years computer operations experience
Minimum of 2+ years’ experience in troubleshooting and resolving process failures on the
Minimum of 1+ years’ experience: Linux/Unix, Stratus VOS, TCP/IP and Windows O/S
Ability to communicate in a professional manner with strong interpersonal skills when interacting with others in a customer facing support role