Technical Support Professional Resume Samples

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J Kunze

Jolie

Kunze

9164 Rippin Road

Detroit

+1 (555) 896 8860

9164 Rippin Road

Detroit

Phone

p +1 (555) 896 8860

Experience Experience

Chicago, IL

Technical Support Professional

Chicago, IL

Waelchi-Brown

Chicago, IL

Technical Support Professional

Provide remote technical support for IBM Enterprise Social Solutions
Answer products related technical questions from customers in Greater China & Asia Pacific regions
Escalate product issues and enhancement requests to software development for resolutions
Manage multiple/complex tasks under pressure
Ensuring team's operation goals are met and exceed customer satisfaction objectives
Establish a trusting relationship with customers
Responsible for the proper, clear, regular and timely communication to the customer until problem resolution

Los Angeles, CA

Remote Technical Support Professional Linux

Los Angeles, CA

Prohaska Inc

Los Angeles, CA

Remote Technical Support Professional Linux

Work with clients to resolve road blocks inhibiting success through tickets, forums or other means
Provide guidance and best practices for using the services
Develop content to share knowledge
BS in Computer Science, Computer Engineering, Information Systems
Interest in Software Development Industry
Demonstrated aptitude for learning new technologies
Knowledge of products such as WebSphere MQ (WMQ), IBM Integration Bus (IIB), WebSphere DataPower, and Application Program Interface (API) Connect on multiple Operating Systems, virtual, and cloud including: AIX, HP-UX, Linux, Solaris, Windows and z/OS

present

Boston, MA

Technical Support Professional Platform Computing

Boston, MA

Labadie-Dickens

present

Boston, MA

Technical Support Professional Platform Computing

present

Develop Support Tools for improvement of service quality and productivity
Provide world class technical support to large enterprise customers
Identify product defects and coordinate with Research & Development (R&D) team for fixes and patches
Handle urgent customer situations and provide emergency solutions to customers
Demonstrated knowledge of system of Windows/Unix/Linux
Demonstrated productivity and quality results at customer issue handling
Knowledge of Database tuning is a plus

Education Education

Bachelor’s Degree in Computer Science

University of Delaware

Bachelor’s Degree in Computer Science

Skills Skills

Basic knowledge in performance of vulnerability management duties through application of patches and firmware updates
Good understanding of support process, product maintenance process and good knowledge of software development process
Basic knowledge of Cloud environments
Basic knowledge in Unix programming skills
Basic knowledge in problem determination skills
Good understanding of support process, product maintenance process and some knowledge of soft-ware development process
Basic knowledge in server client relationships, common technologies
Basic knowledge in Software Development Lifecycle
Ability to work independently and highly organized
3) UNIX/Shell scripting knowledge - able to read/create/understand shell scripts

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Technical Support Professional Platform Computing Resume Examples & Samples

Resolve customer issues with investigation and troubleshooting on software products, which requires demonstrated knowledge of system and supported products
Develop Support Tools for improvement of service quality and productivity
A university degree in Computer Science/Engineering, or equivalent experience
Demonstrated ability in problem troubleshooting, analysis and resolution
Experiences of PHP, XML (extensible markup language) and C programming is a plus
At least 2 years experience in Linux/Unix

Technical Support Professional Resume Examples & Samples

At least 6 months experience in apply knowledge of Linux Operating System
Basic knowledge in manage client expectations/ satisfaction
Basic knowledge in knowledge of TCP/ IP Protocol
Basic knowledge in perform network PD/PSI
Basic knowledge in perform SW security problem ident & source analy
English: Fluent

Technical Support Professional Resume Examples & Samples

Investigate and resolve moderately complex Support issues that requires thorough knowledge of product features with the assistance from more senior support specialists
A Bachelor’s or Master’s degree in Computer Science or any other equivalent degree or equivalent experience
More than 1 year experience in Java, Perl or Python
Good ability in data statistics and analysis
Experience in operating across multiple computer platforms and environments

Technical Support Professional Resume Examples & Samples

Able to work with pre-sales engineers and professional services engineers on customer issuesDevelops DCF Knowledge articles, support procedures and support tools to improve support quality and productivity
Able to handle critical customer issues and hot-line support issues independently with minimal assistance from senior support engineers
Performing code instrumentation or fixing at source code level for moderately complex problems is a plus
Skills on Unix/Linux/Windows system, File system and network administration. Good understanding of C/C++/java
Skills on script programming (Shell, perl, python, etc)
In-depth trouble shooting skills with debug tools
Excellent communication skills and interpersonal skills– able to work with customers and people from other departments like Client Services, Sales and Development
Fluent oral Japanese and excellent writing Japanese skills
Good understanding of support process, product maintenance process and good knowledge of software development process
Experience in grid/cloud computing environment is a plus

Remote Technical Support Professional Linux Resume Examples & Samples

Providing initial remote technical software support for Linux to clients
Analyzing problems/situations, understanding problem impact on client business
Performing problem management and end-to-end problem ownership
Employing IBM's standard support delivery methodologies and tools
Willingness to work in swing/night shifts – US prime shift
Participating in scheduled offshift (callout)

NAS EMC Senior Technical Support Professional Resume Examples & Samples

Experience in a large commercial UNIX and INTEL environments
12+ years experience in storage & recovery support
Advanced knowledge of appliances & systems within the role area expertise
Tertiary qualification in an IT discipline or related field
Masters in I.T. or similar
Trade certifications in at least one of these storage technologies: EMC (preferred), CISCO (preferred), or IBM storage, Netapp or Hitachi
Designing, installing & managing storage solutions
Providing highest level of technical support, guidance & direction for products supported
Leading the support, analysis and resolution of problems through to root cause
Leading the recovery of application environments where required
Development of storage standards, procedures, policies, security etc
Working knowledge of Windows, VMware or Linux environments from a storage perspective – 3
SAN Fabric - Cisco MDS9000 – 3 or 4
EMC Storage (V-Max, DMX3/4, Clarion, Centera, DMX) – 4
IBM storage (SVC, DS8k, Flash System 840)
Hitachi Storage
Netapp Storage (FAS60xx 31xx 20xx)
Technical Leadership – 4
Organising & Time management – 4
Problem solving & trouble shooting – 4
Oral & written English communication skills – 4
Reliable, driver, task owner and self starter – 4
Negotiation, diplomacy, team leadership – 4
Expert English language skills – written & oral
Highly technical & knowledgeable in storage solutions generally
Ability to deliver results under pressure – 3
Proactive in preventing issues from becoming problems
Can work effectively without constant direction or supervision
Leads & mentors team members (locally & overseas) in meeting deadlines & common goals
Strives for continuous improvement all areas in their field of influence
Associate's Degree/College Diploma
At least 5 years experience in EMC Storage (V-Max, DMX3/4, Clarion, Centera, DMX)

Technical Support Professional Resume Examples & Samples

Basic knowledge in troubleshooting Intel based hardware
Basic knowledge in Windows or Linux installation, administration, and troubleshooting
Basic knowledge in fundamental OS concepts like memory usage, cpu queues, disk, and network device access as they apply to all operating systems (Linux and Windows)
Basic knowledge in performance of vulnerability management duties through application of patches and firmware updates
Basic knowledge in scripting languages such as Python, Java, and PowerShell
Basic knowledge in programming constructs (loops, booleans, case/switch)
Basic knowledge in managing small projects through to completion
Basic knowledge in initiating discussions regarding aspects of the overall environment with peers
Basic knowledge in documenting designs and current configurations formally in Microsoft Office or Open Office and informally with Wiki entries

Bluemix Technical Support Professional Resume Examples & Samples

At least 2 years experience in Web Developer familiar with Java Runtimes and common services offered in a cloud-based development environment
At least 2 years experience in Good Problem Determination skills
At least 2 years experience in Excellent oral and written communications

Technical Support Professional Resume Examples & Samples

Learn and understand Bluemix DevOps Services and the Bluemix developer experience
Work with clients to resolve road blocks inhibiting success through tickets, forums or other means
Provide guidance and best practices for using the services
Develop content to share knowledge
BS in Computer Science, Computer Engineering, Information Systems
Interest in Software Development Industry
Proven design debugging and programming skills
Demonstrated organizational and prioritization skills, with the ability to handle multiple tasks at a time
Demonstrated critical thinking and analytical skills
Writing code – preferably Java
Experience as a build, deployment or release engineer
Experience with command line on multiple operating systems
Experience scripting in at least one language
Experience with software development tools such as build, quality, project management tools
Technical Client Support experience
At least 1 year experience in java
At least 6 months experience in Web development (node.js, WebSphere)

Technical Support Professional Resume Examples & Samples

Basic knowledge in software development cycle
At least 1 year experience in handling customer support issues
At least 2 years experience in client expectations/satisfaction

Technical Support Professional Resume Examples & Samples

At least 3 years experience in Use Problem Management/Tracking
At least 2 years experience in Apply Knowledge of Software Development Cycle
At least 2 years experience in Apply Knowledge of Software Design & Development
Korean: Fluent
1 or more of the following programming languages: C, C++, C#, Java

Technical Support Professional Resume Examples & Samples

Provide remote technical support for IBM Enterprise Social Solutions
Answer products related technical questions from customers in Greater China & Asia Pacific regions
Escalate product issues and enhancement requests to software development for resolutions
Manage multiple/complex tasks under pressure
Ensuring team's operation goals are met and exceed customer satisfaction objectives
Establish a trusting relationship with customers
Responsible for the proper, clear, regular and timely communication to the customer until problem resolution
Work closely with relevant IBMers and teams

Technical Support Professional Resume Examples & Samples

1) Bsc in Computer Science/IT
2) Min 2 years technical support experience
1) Prior experience working with Network/Event Management Systems (NMS/EMS) such as IBM Netcool products
2) Experience in Unix/RHEL is a must and command line text editor such as vi
3) UNIX/Shell scripting knowledge - able to read/create/understand shell scripts
4) Basic understanding of network device configuration process
5) TCP/IP networking fundamentals
6) Basic understanding of database technology such as DB2
1) Must be fluent in English (written and communication)
2) Technical writing skills
3) Foreign language skill such as Japanese language is a bonus although not mandatory
At least 2 years experience in Technical Support

Technical Support Professional Resume Examples & Samples

Help lesser experienced support engineers with their support tasks
Excellent communication skills and interpersonal skills?able to work with customers and people from other departments like Client Services, Sales and Development
Fluent oral English and excellent writing English skills
At least 3 years experience in technical support

Technical Support Professional Resume Examples & Samples

At least 1 year experience in Eclipse based products
At least 1 year experience in Customer Critical Situation Management
At least 1 year experience in Rational Developer for System z and Rational Team Concert

Technical Support Professional Resume Examples & Samples

Understanding, narrowing and defining the scope of clients concerns in terms of stating the problem and understanding its scope
Managing client expectations and understanding the nature of the issue in terms of technical impact and pervasiveness
Utilizing technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution using problem determination/problem analysis skills. You may have the opportunity to work closely with the DB2 development lab to correct identified product defects
Communicating updates and action plans to customer or IBM representative via the phone and email as per response guidelines
Contributes to department attainment of organizational objectives and high customer satisfaction
Ability to record and document each step of the problem solving effort including any interaction with the client DBA
Sharing knowledge and expertise with the team and also the clients, such as writing technotes, blogging in social media, etc
Ensuring that an adequate amount of process is followed. If applicable, recommends and implements new or improvements to existing technical support tools, procedures, and processes
Ability to prioritise personal workload and multitask as required
Ability to initiate self-learning of new skills & areas of the database & likewise with the Operating System, programming languages, shell scripts in order to utilise these to assist solving problems
Positive attitudes and willingness to solve complex problems and embrace change, despite difficulties
Excellent communication skills both written & verbal
Understands and applies knowledge of DB2 database servers including pureScale, DPF, BLU
Familiar with DB2 Application development concepts, techniques and debugging/troubleshooting DB2 application related problems
Performance tuning experience of DB2 LUW servers and/or applications
Experience with OS core file debugging, OS debugging and tracing tools
Programming skills in some or all of SQL, C, C++, Java, Unix shell scripting, Unix system calls, etc
Familiar with multiple Unix variants such as AIX, Solaris, HP-UX and/or Windows

Technical Support Professional Resume Examples & Samples

Basic knowledge in problem determination skills
Basic knowledge in server client relationships, common technologies
Basic knowledge in Software Development Lifecycle

Technical Support Professional Resume Examples & Samples

Provide world class technical support to large enterprise customers
Handle urgent customer situations and provide emergency solutions to customers
Identify product defects and coordinate with Research & Development (R&D) team for fixes and patches
Demonstrated knowledge of system of Windows/Unix/Linux
Demonstrated communication skills and inter-personal skills
Demonstrated productivity and quality results at customer issue handling
Knowledge of Database tuning is a plus
Experiences of PHP, extensible markup language (XML) and C programming is a plus
Basic knowledge in Linux/Unix

Technical Support Professional Resume Examples & Samples

Passion for customer care and customer satisfaction
Previous experience in a customer facing technical support role is required; preferably a support role
A successful track record in developing and managing customer relationships
Experience in Predictive software such as SPSS Statistics and Modeler
Experience with Cognos Business Intelligence or other BI reporting software
Basic knowledge of Cloud environments
Basic knowledge in Enterprise DBMS, such as IBM DB2 or Cloudant

Technical Support Professional Microsoft Systems Resume Examples & Samples

Providing initial remote technical software support for Microsoft to clients
Applying problem solving techniques
At least 3 years experience in Software Support (Microsoft Systems)

Bluemix Technical Support Professional Resume Examples & Samples

Fluent Japanese speaking
At least 2 years experience as a Web Developer familiar with Java Runtimes and common services offered in a cloud-based development environment
At least 2 years problem determination/technical support skills
Excellent oral and written Japanese communication skills - candidates must have bi-lingual English and Japanese skills (both verbal & written)

Technical Support Professional Resume Examples & Samples

First level support to the client via multiple sources such as Email, Phone and URC
Provide superior customer service and training to clients
Provide quick problem solving including, but not limited to, fixing errors, creating alternative methods of completing a task, correcting user errors, and correcting system inconsistencies
Become exceptionally familiar with IBM Smarter workforce products and services
Liaise with software engineering, product management and technical consultant teams for up to date information on the tickets and escalations
Proactive in following on new product releases and enhancements and respond to client queries
Route clients to finance when appropriate. Provide detailed and accurate cases of all client contact
Ensure regular communication with client to track and follow up on the incidents submitted
Maintenance of knowledge and process documentation
Works in a global team environment with team members located across US and India
Additional Information
This individual will need to demonstrate proficiency in MS Office Software, especially Word, Power Point, and Excel with a basic understanding of technology
Must have high level of interpersonal skills as the position continually requires poise, initiative, tact, and diplomacy
This individual must be able to interact and communicate with individuals at all levels of the organization
This work requires continual attention to detail in meeting deadlines and understanding priorities
This individual must be personally equipped to work in a fast paced environment with a demonstrated ability to juggle multiple competing tasks and demands
Must be a self-starter and able to take initiative. A high level of urgency is critical for success
Should be willing to work in any shift per the business requirement
Ability to work independently and highly organized
Tech Support : 1 to 2 Years
Client Support: 1 to 2 Years
Problem Solving skills: 1 to 2 Years
Bachelors Degree OR Equivalent Experience
English : Proficient
Masters Degree OR Equivalent Experience
Information technology

Technical Support Professional Resume Examples & Samples

Experience with z/OS skills and system-level problem determination
1 + years experience with system installation and support
Experience with zSystems Programming

Technical Support Professional Resume Examples & Samples

Sharing knowledge and exerptise with the team and also the clients, such as writing technotes, blogging in social media, etc
Understands and applies knowledge of DB2 LUW database servers including pureScale, DPF, BLU
Progra
Proficiency in at least one RDBMS (DB2 UDB, Informix, Oracle, SyBase, SQL Server), where DB2 UDB for LUW is highly preferred
Proficiency in at least one of the following programming language ( C, C++, Java )
Proficiency in at least one flavour Unix (AIX, Linux, Solaris, HP-UX)

Technical Support Professional Resume Examples & Samples

Assist our customers in the deployment of Security Intelligence solutions by providing planning, implementation, configuration, and optimization services around the world
Provide technical engineering support, as part of our Technical Support Centre, in order to resolve customer issues by performing diagnostics, performance optimization, security incident analysis, solution/partner recommendations, and product knowledge transfer
Perform proof of concept solution validation and complex issue reproduction while interfacing with engineering, product management, and quality assurance teams
Design comprehensive security solutions to address a wide range of complexities, scales, and integration requirements
Function as a key contributor to the knowledge management system technologies available to deliver state-of-the-art software
You'll be responsible for ensuring that company software components are expertly designed, tested, debugged, verified, and ready for integration into IBM's best-of-breed solutions that help organizations improve their business outcomes in the global marketplace
Experience in Linux or UNIX Systems Administration
A passion for customer support
At least 2 years of experience in Linux or UNIX Systems Administration

Technical Support Professional Resume Examples & Samples

This role specializes in performing and enabling technical support of IBM software and solutions
Provides technical support assistance to clients and internal customers using problem determination/problem source identification
Uses technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution
Communicates action plans to the client or IBM representative as appropriate
Recommends and implements new or improvements to existing technical support tools, procedures, and processes. May provide training for and mentor others on the team
Fluent in written and oral French
At least 1 year of experience in using Microsoft Office Suite, or a comparable alternative software or computer program
At least 1 year of experience in customer/product support
At least 1 years’ experience in customer/product support
Fluent in written and oral Spanish

Technical Support Professional Resume Examples & Samples

3-5 Years of work in a customer service environment
Good organizational and time-management skills
Technology support experience is preferred
First level support for clients - Via Ticketing system
Answer technical questions
Answer new release/upgrade questions
Provide detailed and accurate cases of all client contact
Document all conversations with the customer in tickets for effective tracking & support
Address buddy tickets and monitor all queues to maintain round the clock cover
Ensure high standard of professional communication both internally and externally
Become exceptionally familiar with IBM Kenexa's products and services
Make sure all client tickets are resolved in agreed timelines with extreme service in delivering

Technical Support Professional Resume Examples & Samples

At least 1 year experience with Distributed Operating Systems including Windows & Linux
Experience with one or more of the following : Java, C, C++, PHP, Python, HTML, XML, JavaScript, Node JS, Swift
Software Development Skills
Problem Solving and Communication Skills

Technical Support Professional Resume Examples & Samples

Performing and enabling remote technical support within Cloud Support; specifically in the area of Connectivity & Integration
Providing remote technical support assistance to our clients using Problem Determination (PD) and Problem Source Identification (PSI) skills
Knowledge of products such as WebSphere MQ (WMQ), IBM Integration Bus (IIB), WebSphere DataPower, and Application Program Interface (API) Connect on multiple Operating Systems, virtual, and cloud including: AIX, HP-UX, Linux, Solaris, Windows and z/OS

Technical Support Professional Co-op Resume Examples & Samples

Basic knowledge of operating systems (Windows/Linux)
Basic knowledge of Java development
6 months experience in operating system administration (Windows/Linux/UNIX)
6 months experience in Java development (including related technologies, e.g. XML, EJB, JSP, Servlets, and Web services)
6 months experience in application and web server administration and implementation
6 months experience in databases such as DB2, Oracle or MS SQL

Customer Technical Support Professional Resume Examples & Samples

Technical Support NMS L2 for portfolio nokia products for internal and external customers
Constant communication with customer during the ticket attention. Follow up the critical issues and appropriate feedback to them on time
Tickets correctly documented and updated in English language
Follow the appropriate escalation process when required
Internal support to other teams (NPI, NI, PM, TAC, CAE)
Prepare and follow to transfer acknowledgements
Conclude on time internal and external training

Technical Support Professional Resume Examples & Samples

Being the part of TomTom brand – you will work as a TomTom direct employee
Regular working hours (Monday-Friday)
You will never get bored! We move fast like a “start-up” but have the benefits of a billion euro company
A company culture that likes to work hard and play hard. We like to have fun. There is no sense coming to a job everyday if you don’t like the people you work with
Let’s not forget the good stuff: flexible benefits (including Multisport card), private medical care, 50% product discount and bonus scheme

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