Support Professional Resume Samples
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Support Professional Resume Samples
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JD
J Denesik
Jazmyn
Denesik
42215 Kylie Station
Los Angeles
CA
+1 (555) 994 3412
42215 Kylie Station
Los Angeles
CA
Phone
p
+1 (555) 994 3412
Experience
Experience
New York, NY
Support Professional
New York, NY
Bahringer-Murray
New York, NY
Support Professional
- Assisting users navigate centrally managed services – such as user account management and desktop support
- Manage post review meetings and drive the improvements/gaps out of the review
- Design, develop and process automated application batch; develop and maintain operational and support documentation
- Day to day management of the 100+ servers in the various Production, Contingency, Development and UAT environments
- Managing system incidents providing timely escalation/recovery actions and management communication
- Direct management of problems and incidents in line with local and central standards
- Provide out of hours support as well as take part in Disaster Recovery tests weekends
Los Angeles, CA
Business Support Professional
Los Angeles, CA
Cassin-Klocko
Los Angeles, CA
Business Support Professional
- Handling daily MRP generated demands & exceptions and create Purchase Orders in compliance with source of supply & Info Record and also from Requisitions
- Participation in continuous Improvement activities
- Generate reports to GSCP Management
- Generate reports to the Management
- Inventory handling activity like Cycle Counts, Inventory Adjustments and Scrap and Reporting
- Execute SAP updates based on inquiries / requests from our sales business units according to defined processes
- Execute Daily/Weekly/Monthly/Quarterly check of data according to processes
present
New York, NY
Senior Support Professional
New York, NY
Wiegand, Jerde and Bayer
present
New York, NY
Senior Support Professional
present
- Providing support during new releases into the production environment and actively maintaining support documentation
- Providing out of hours support as well as take part in Disaster Recovery tests weekends, creating initiative solutions to complex problems
- Learn the application and the associated business functionality, building and maintaining the run books for key activities
- Analysis of user queries, maintenance, responding to customer queries and responding to critical/severe business problems
- Detailed problem analysis and fault-finding and maintaining up-to-date system documentation
- Owning and managing BAU projects, deployments and mandatory upgrades
- Implementing emergency changes with necessary assistance from developers and other IT teams
Education
Education
Bachelor’s Degree in Finance Related Areas
Bachelor’s Degree in Finance Related Areas
Cornell University
Bachelor’s Degree in Finance Related Areas
Skills
Skills
- LINUX/Unix – AIX, Red Hat. Also knowledge of Shell scripting e.g. Korn shell and C shell, good knowledge of storage solution – NAS, SAN and EMC Centera
- Strong knowledge of Production Support framework ( e.g. ITIL)
- Track record of working as a CRM Trainer with excellent knowledge of Microsoft Dynamics 2013 / 2015 solution
- Skills in installation, management and support of Informatica Products suite e.g. ILM and IDV/FAS Components, good knowledge of Oracle database (SQL and PLSQL)
- Demonstrate knowledge of implementing and supporting products such as ILM Data Archive , Informatica Data Explorer (IDE), Data Validation option (DVO), Dynamic Data Masking (DDM), PowerExchange and JReport
- An ITIL certification, front office, back office and Settlements knowledge is desirable
- Good knowledge of MS SQL Server 2005/2008 and above, practical experience in monitoring and tuning an Informatica environment to provide a high availability service
- Good knowledge of various support processes
- Strong communication and documentation skills - Word, Excel, Visio etc; excellent customer service skills; excellent problem solving skills
- Desirable – understanding of user security management (Active Directory, SSO); working with messaging tools (Tibco/RV, Connect:Direct); subversion / JIRA or equivalent source control and issue management toolsets
12 Support Professional resume templates
Read our complete resume writing guides
1
Korean Speaking Financing Business Support Professional Resume Examples & Samples
- Basic knowledge in Business support operation role for client financing contract management
- Basic knowledge in Internal/external customer or supplier contact role - via phone supporting Korea - must be confident and eloquent
- Korean: Fluent
2
Finance Project Support Professional Resume Examples & Samples
- Bachelor degree in Finance related areas
- Relevant work experience 3-4 years
- English and Russian fluent speaker
- LI-AV1
3
Senior On-line Tool Support Professional Resume Examples & Samples
- Respond to, research and resolve service issues including escalations related to web-based tools, systems, and procedures initiated by advisors and accurately communicate the status of these service requests to internal and external clients as necessary
- Effectively manage a high-volume, high sensitivity case load and communicate the status of technology web-based issue(s) resolution and recovery to the initiating advisor or client
- Assist in customer service related, web-based tools related, and technology related process improvement initiatives or related projects to provide subject matter expertise; may serve as a back-up to other customer service teams as needed
- Zero to one year of experience
4
Business Services Support Professional Resume Examples & Samples
- Provides prompt resolution to customers via telephone and/or e-mail to
- Performs complex diagnostic troubleshooting to resolve voice, video &
- Recognizes and diffuses difficult customer situations utilizing all
- Ability to articulate relevant information regarding billing cycles,
5
Analytics Sales Support Professional Resume Examples & Samples
- Applies professional knowledge of many of the sales-related activities and processes to assigned sales support activities. Understands organizational and seller client priorities, needs and plans, and effectively utilizes resources to help ensure the effective support of seller's requests
- Engaged as an independent professional. Interfaces with other members of the department and sellers/sales teams during the performance of assigned deals, projects and programs
- Sets own priorities when managing assignments and involves other professionals from other functions as neede
- All assigned sales support projects, including client bids and other programs are reviewed against established business processes and use quality principles in the development and implementation of All assignments
6
Dedicated Desktop Support Professional Resume Examples & Samples
- Two years of experience in an IT support or IT functional area
- A current resume
- A cover letter that specifically addresses how your background and experience align with the requirements, qualifications and responsibilities of the position
7
Business Support Professional Resume Examples & Samples
- Handling daily MRP generated demands & exceptions and create Purchase Orders in compliance with source of supply & Info Record and also from Requisitions
- Communication with internal customers and stakeholders
- Assist to Supply Chain Planning parameters, Maintenance to Purchase Master Data(Purchase Info Records, Source Lists), Quality with NCR (Non Conformity Reporting) towards supplier
- Root cause analyses of delays
- Effective handling of Exceptions like, overdue, unconfirmed, expedition, defer and cancel orders with suppliers
- Effective Follow up on missing order confirmation and missing delivery items
- Follow up on Supplier performance and delivery discrepancy from supplier (like Invoice deviation related to Procurement , Credit Notes, Approval Workflow, Purchase Order clean-up
- Adherence to P2P (Procure to Pay) process
- Inventory handling activity like Cycle Counts, Inventory Adjustments and Scrap and Reporting
- Handling of Priority Orders from Services, Planning and Order Handling team
- Participation in continuous Improvement activities
- Communication with internal customers and stakeholders related to process issues
- Service and actively communicate with internal stakeholder from all over the world
- Contribute to delivering the promised service level to the business
- Generate reports to the Management
- Handling IDOC failure issues
- GR & IR reconciliations & Follow up on Park /Blocked Invoices
- Bachelors or Master’s degree
- 2-4 years of relevant experience is SCM or similar shared services functions involving SCM
- Proficient in Microsoft Office Package required (Solid experience with Microsoft Excel and Powerpoint) and SAP
- Knowledge in ERP/MRP, SAP, IT, NCR, ECM, QSE, Supplier Management, English and Communication skills
8
Keymvp Senior Intelligence Analysis Support Professional Resume Examples & Samples
- Minimum of 12 years of directly related intelligence analysis experience, one of the Service Cryptologic Elements, or another intelligence agency
- Experience within the last 3 years is desired
- Experience such as resource planning, collection coordination, exercise support, financial analysis, technical analysis, or research and reporting is required
9
Sales Management Support Professional Resume Examples & Samples
- Candidate would support first line management
- Understands pipeline metrics and related analysis
- Prepares cadence packages and performs data analysis based on standard reports for pipeline analysis, performance views
- Advanced excel skills
- Cognos and BRIO desired
- Analytics concepts
- Process improvement and automation concepts
- Business unit skills or knowledge
- Supports senior SMS leaders in Cadence preparation
- Participates in cadence meetings
- 3 years English Advanced
- 3 years Excel Advanced
- 3 years Financial or accounting experience
- Experience working with VPs, Director or Managers
10
Executive Support Professional Resume Examples & Samples
- Minimum of 2-4 years experience as a graphic designer in any of the following areas: Interactive, agency creative, and graphic design
- Minimum of two years of experience in Web design and online marketing (HTML)
- Fluency in Microsoft Office
- Professional PowerPoint skills
- Five major browsers: Firefox, Chrome, Safari, Opera, Internet Explorer – all versions going back to 6
- Strong design style, including creative design solutions within the constraints of the print and/or the Internet
- Strong conceptual skills
- Solid understanding of client deliverables, and the ability to take responsibility for deliverables
- Knowledge of print structure and functionality
- Demonstrated successful design and integration success, including the delivery of projects on time and within the given time frame
- Ability to work with a large variety of clients as well as collaborate across business units and teams
- Strong analytical skills and the ability to meet tight deadlines is essential for our fast-paced environment
- Preferably has experience in a large organization with multiple stakeholders and clear brand guidelines/requirements
- Office administration skills
11
Application Support, Professional Resume Examples & Samples
- Must have Systems troubleshooting experience of 2 - 7 years
- Must have experience of Application support including remote installation of applications, troubleshooting error messages, installations etc
- Good to have understanding of computer networks, systems, server & enterprise applications
- Good to have SharePoint support & administration experience
- Must to work in US shifts (24*5 On Call support) & follow US holiday calendar
12
Desktop Support Professional Resume Examples & Samples
- Bachelor’s degree in information technology, computer science, or other related field
- Two (2) years of full-time IT related experience
- Knowledge of a range of computer networking systems, including Windows servers and networking applications or similar computer networks
- Ability to work with: (1) Microsoft Windows 2000/XP/7; (2) Windows Server 2003/2008; (3) Web Services; (4) Internet Information Server; (5) SQL Server Administration; (6) Microsoft Access and Microsoft Office and other related products; (7) Symantec Backup Recovery Software; and (8) Email systems and STMP services
- Knowledge of computer and/or network security systems, applications, procedure, and techniques
- Knowledge of Microsoft Active Directory, DNS services, and TCP/IP networking
- Knowledge of computing and network hardware and equipment
- Ability to provide technical training to end users. Ability to communicate technical information to non-technical personnel using effective interpersonal communication skills
- Ability to install, configure, and maintain personal computers, networks, and related hardware and software
- Knowledge of federal copyright laws as they pertain to the use of computer software
- Ability to identify and resolve computer system malfunctions and operational problems
- Skilled in organizing resources and establishing priorities
- Ability to learn and support new systems and applications
- Five (5) or more years of desktop and/or network support experience
- Expertise in IT support and troubleshooting in an academic environment
- Expertise in computer hardware repair
- Expertise with mobile device encryption
- Experience with MS Server 2008 R2 (or newer), Linux or active Directory
13
Application Support, Professional Resume Examples & Samples
- Takes responsibility for installation projects, providing effective team leadership, including information flow to and from the customer during project work
- Develops and implements quality plans and method statements
- Monitors the effectiveness of installations and ensures that appropriate recommendations for change are made
- Bachelor’s degree or in a related area or practical experience
- 3-4 years technical related experience including 2 to 3 years in a software development or technical support.( type position such as Software Engineer, Programmer, Database Administrator or Technical Support Engineer)
- Experience with installation and administration of MS SQL database management system
- Experience with administration of Microsoft Windows XP/7/2003/2008
- Configuration of Microsoft SQL Maintenance Plans in accordance with Nautilus best practices
- Experience with virtualization technology (Microsoft Virtual Server, Microsoft Hyper-V, VMware, and/or Oracle Virtual Solutions strongly preferred)
- Experience with Microsoft Windows 2012
14
Senior Support Professional Resume Examples & Samples
- Continuous improvement in Risk and Control strategy for area support, investigating and resolving problems including liaising with other systems if needed
- Carrying out regular operational checks for all key systems to ensure that scheduled processes complete successfully and in a timely manner. Perform recovery actions as necessary
- Managing system incidents providing timely escalation/recovery actions and management communication, documenting all incidents and produce/contribute to the production of regular management reporting
- Providing out of hours support as well as take part in Disaster Recovery tests weekends, creating initiative solutions to complex problems
- Documenting all solutions and share information across the DX Tech Support team
- 4-7 years of experience in relation Databases, UNIX, shell scripting, PL/SQL
- Experience in supporting mission & time critical applications
- Good knowledge of the various support processes
- Proven analysis skills and the ability to effectively liaise with other teams internally and externally to TMOSS Technology
15
Senior Support Professional Resume Examples & Samples
- Provide technical expertise and recommendations in assessing the APM / Monitoring tools needed for the Application support / Development teams
- Identifying opportunity areas for tool implementation through deep dive
- Work with Application support / development teams to implement the Tools end to end and provide necessary support
- Investigate and troubleshoot problems related to various tools in the portfolio. This includes liaising with application support / development teams and users and work with them
- Production support during office and out of hours support for production issues as and when required
- Implementation and support experience in one or more APM / Monitoring tools like AppDynamics / Dynatrace / Introscope / Splunk / Geneos / CatchPoint etc
- Solid knowledge of Unix / Linux environment and experience is supporting application hosted on Unix / Linux OS
- Scripting knowledge : Perl / Shell / PowerShell
- DB Skills : Any DB Oracle / MySql / SQL Server with ability to write medium complexity SQL
16
RBS Risk It-senior Support Professional Resume Examples & Samples
- Build a satisfied customer base by pro-actively managing escalations, ensuring timely turnaround of user queries though prompt and effective communication and reporting
- Achieve a more productive environment by leading process evaluation, suggesting and implementing solutions which will enhance application efficiency
- Undertake Root Cause Analysis (RCA) to determine the origin of complex problems, for both application and batch issues, escalating to 3rd Level support resource within Application Development, when the situation requires
- Manage production change and own change review board activities for smooth deliveries, ensuring proper engagement and communication to relevant stakeholders
- Manage post review meetings and drive the improvements/gaps out of the review
- Strong knowledge of Production Support framework ( e.g. ITIL)
- Incident and recovery management skills ( Service Now)
- Sybase/ Oracle PL SQL , stored procedures, debugging
- Support for Java/C# applications
- Good Hands on Autosys / Ctrl M
- Good knowledge of Monitoring tools like (Geneos)
- Worked on Jira
17
Support Professional / Engineer Resume Examples & Samples
- Be passionate about technology, willing to evangelise the platform across our developer community
- Display commitment to the business users – motivation to take ownership and solve issues
- Be driven, delivery focussed and pragmatic
- Web server configuration, ideally Apache server
- An understanding of the HTTP protocol, and trace tools such as Fiddler
18
Business Services Support Professional Technical Support Resume Examples & Samples
- Provides prompt resolution to customers via telephone and/or e-mail to
- Performs complex diagnostic troubleshooting to resolve voice, video &
- Recognizes and diffuses difficult customer situations utilizing all
- Ability to articulate relevant information regarding billing cycles,
19
Lead Support Professional Resume Examples & Samples
- Build a satisfied customer base by pro-actively managing escalations, ensuring timely turnaround of user queries though prompt and effective communication and reporting
- Achieve a more productive environment by leading process evaluation, suggesting and implementing solutions which will enhance application efficiency
- Undertake Root Cause Analysis (RCA) to determine the origin of complex problems, for both application and batch issues, escalating to 3rd Level support resource within Application Development, when the situation requires
- Manage production change and own change review board activities for smooth deliveries, ensuring proper engagement and communication to relevant stakeholders
- Manage post review meetings and drive the improvements/gaps out of the review
- Strong knowledge of Production Support framework ( e.g. ITIL)
- Incident and recovery management skills ( Service Now)
- UNIX skills (shell/Perl scriptsand general command line utilities)
- Sybase/ Oracle PL SQL , stored procedures, debugging
- Support for Java/C# applications
- Good Hands on Autosys / Ctrl M
- Good knowledge of Monitoring tools like (Geneos)
- Worked on Jira
20
Application Support Professional Resume Examples & Samples
- Act as the point of contact for IT business partners in regards to the SAP functional process
- Work with business partners in finalize project proposal/business case and collaborate with the technical and SAP specialist to provide necessary estimates
- Work with the business partner and Enterprise architect in validating and scoping potential IT solution, reviewing viable options and cost estimation
- Ensures all business requirement and user case are sufficiently documented and linked to business need
- Providing good and creative solution for day to day business operation challenges raised
- In charge of documentation and training
- Participate and/or lead project for new applications rollout, testing and program debug
21
Support Professional Resume Examples & Samples
- This role is for an experienced Business Support with additional hands on experience in business analysis in CRM based applications preferable CRM Dynamics based
- To help embed user adoption across a pilot MSD 2013 deployment through provision of proactive training and embedding activity
- Training activity will be delivered face to face and involve floor walking to ensure that users feel supported at all times
- The role will also help inform future dashboard and report development in preparation for the solution going on-line in early 2017
- Develop user training guides by combining understanding on the functional specification and knowledge of business usage of the product
- Working closely with Business team to help and support them with any issues / queries around the supported Business Functions in CRM Dynamics
- 5 years of experience in training and Business support
- 3-5 Years of MS Dynamics CRM trainer (2013,201512016),
- Track record of working as a CRM Trainer with excellent knowledge of Microsoft Dynamics 2013 / 2015 solution
- Clear understanding of the benefits of a CRM system within a business environment
- Use of Microsoft Office Suite, including Excel, Outlook, Word, Access
22
Support Professional Resume Examples & Samples
- Managing system incidents providing timely escalation/recovery actions and management communication
- Documenting all incidents and produce/contribute to the production of regular management reporting, resolving issues raised as alerts and follow the correct resolution procedures, escalating as required
- Providing out of hours support as well as take part in Disaster Recovery tests weekends
- Creating initiative solutions to complex problems, documenting all solutions and sharing information across the TMO Tech Support team
- Ensuring all service level agreements are met for user requests, ensuring checks are undertaken on systems to confirm business availability
- Knowledge of relation Databases, SQL, UNIX, shell scripting
- Experience in supporting mission & time critical applications
- Good knowledge of various support processes
- Proven analysis skills and the ability to effectively liaise with other teams internally and externally
- Experience in any job scheduling tool like Autosys
23
Senior Support Professional Resume Examples & Samples
- Providing 1st and 2nd line support for the Global Market Data Platform
- Providing 1st/2nd Line support of Global Market Data Distribution Platform (Reuters TREP)
- Providing 1st/2nd Line support of Vendor Data Feeds (Reuters Elektron, Bloomberg BPIPE)
- Monitoring and Management of Alerts on Global Market Data Platform
- Owning and managing BAU projects, deployments and mandatory upgrades
- Detailed problem analysis and fault-finding and maintaining up-to-date system documentation
- 5+ years of experience in Thomson Reuters Enterprise Platform Products (TREP - ADH, ADS, DACS)
- Experience of Reuters Elektron Data Feed, Bloomberg Data Feeds, Broker and Direct Feeds
- Experience of working within a Change and Incident Management processes and a good level of Linux administration, preferably RHEL 6
- Good level of Networking skills – Including routing, firewalls, and network translations
24
Support Professional Resume Examples & Samples
- Carry out regular operational checks for all key systems to ensure that scheduled processes complete successfully and in a timely manner. Perform recovery actions as necessary
- Manage system incidents providing timely escalation/recovery actions and management communication, document all incidents and produce/contribute to the production of regular management reporting
- Provide out of hours support as well as take part in Disaster Recovery tests weekends
- Take initiative and provide solutions to complex problems, document all solutions and share information across the TMO Tech teams and all stakeholders
- Knowledge of relational databases, UNIX, shell scripting, PL/SQL, Java, Java Springs, Hibernate, XML
- Working knowledge of application servers like Tomcat, Jboss, strong understanding of Incident and change management skills within a large organization, creation of stored procedures (at least proficient in one Database) for generation of reports and support tasks
- Strong focus on continuous improvement targeting 10% YoY cost saving, proficient in supporting mission & time critical applications
- Good knowledge of the various support processes (ITIL), proven analytical skills and the ability to effectively liaise with stakeholders and externally to TMOSS Technology
- Must have hands-on experience in providing support in FX, Rates, Fixed Income, Credit, and must have worked on Investment Banking Domain and good understanding of trade life cycle
25
Administrative Support Professional Resume Examples & Samples
- Support master data maintenance operations including BOM's, recipes, costing elements, and other components for soybean foundation and commercial materials
- Enter process orders into SAP from electronic documents such as conditioning reports
- Accurately enter and analyze data within SAP and other databases
- Generate reports in a timely manner to facilitate site activities
- Act as coordinator for meeting and event planning
- Collect bagging reports from tollers (third-party producers and conditioners) and process raw and finished seed orders in a timely manner
- Coordinate general office management activities
- Highly organized with strong attention to detail
- High level of competence in Microsoft Office Suite; previous experience and proficiency in the use of SAP
- Professional attitude and appearance and capability to be punctual
- Ability to constructively cooperate with individuals across all levels of the organization as well as external stakeholders
- Experience in general office management
26
Application Support, Professional Resume Examples & Samples
- Product Knowledge: Develop and maintain a thorough knowledge of the OnBase product. Attend training, product overviews, and product meetings as required to maintain this knowledge base
- Relational database administration knowledge: Provide database administration services to managed services customers
- Teamwork: Work with other technical client services representatives to handle call volume or provide assistance with projects. Coordinate client requests and maintain effective working relationships with Account Management, Product Development, Deployment, and Support colleagues to accurately represent client needs
- Customer Service Projects: Maintain and demonstrate application expertise and knowledge in completion of customer projects. Complete all assigned customer projects. Complete required documentation supporting special projects and/or client correspondence regarding client issues or re-quests. Assist Product Development Team in review of all application documentation to be mailed to clients
- Certifications: OnBase certification (Advanced administrator, Workflow, Workview)
- A minimum of 2 years OnBase software support/technical client services related experience (modules including Unity, Web client Workview, Workflow or others)
- Experience and Knowledge in MS SQL and database administration experience using Microsoft SQL Server 2005 and above
- Candidate must have experience troubleshooting through level 3 Database related support issues; up to level 2 general support issues
- Advanced English level, B2
- Current Microsoft certification (MCDBA) is a plus
- Other Microsoft certifications will be considered
27
Support Professional Resume Examples & Samples
- Providing a timely and effective response to user queries by analysing, investigating and fixing them as required
- Performing ‘root cause' analysis of user issues, provide immediate workaround for critical problems Provide support during new releases into the production environment
- Implementing emergency changes with necessary assistance from developers and other IT teams
- Providing support during new releases into the production environment and actively maintaining support documentation
- Learn the application and the associated business functionality, building and maintaining the run books for key activities
- Experience of working in a dynamic environment often with shifting priorities
- Front to back awareness of processes within an investment bank (from sales to back office)
- Good awareness of Information Security policies and Technology Risk Management from an enterprise / banking systems context
- Expertise in Unix, Scripting, Sybase and Autosys skills
- Tertiary/University degree level qualifications
28
Application Support, Professional Resume Examples & Samples
- Learn, understand and use standard operating procedures and tools to effectively manage Fiserv online and mobile banking applications and systems
- Respond to, investigate and resolve issues involving production applications and systems using documented procedures and solutions
- Escalate and/or engage other support groups as needed to meet service targets for resolution quality and timeliness
- Accurately and concisely document production support issues for subsequent root cause analysis and operational and management analysis and reporting
- Perform routine application and system administration and maintenance tasks on schedule and as needed to meet client expectations for system availability
- Validate application and system health after planned maintenance and as needed to meet client expectations for system availability
- Experience with and ability to use Microsoft Office applications
- Ability to work under pressure to complete tasks on schedule and with high quality
- Ability to work non-standard hours as part of 24X7 team
- Bachelor's Degree with 2-5 years of IT Experience
29
Business Support Professional Resume Examples & Samples
- Execute SAP updates based on inquiries / requests from our sales business units according to defined processes
- Maintain Project Builder Data and ensure quality level
- Execute Daily/Weekly/Monthly/Quarterly check of data according to processes
- Snapshot/Upload of IDP
- Service and actively communicate with internal stakeholder from all over the world for occurring tasks regarding Logistic & Planning
- Generate reports to GSCP Management
30
Business Support Professional Resume Examples & Samples
- 3-5 years of relevant experience is SCM or Shipping or Freight Forwarder Companies involving SCM
- Proficient in Microsoft Office Package required (Solid experience with Microsoft Excel and PowerPoint) and SAP
- Knowledge on Shipping / Freight Forwarder Process
- Knowledge on Transport Management System in SAP is needed
31
Catalyst Research & Development Support Professional Resume Examples & Samples
- Identify and evaluate catalyst technology solutions for ExxonMobil business needs
- Drive discovery and development of improved catalysts and active materials
- Lead scale-up and commercial demonstration of novel and/or improved materials
- Job responsibilities include
- Effectively interact with business stakeholders and lead R&D teams to develop new catalytic processes
- Scale up and development of emerging new materials and multiple potential formulations
- Monitoring emerging catalyst and active materials scientific advances and providing technical advise
- Identifying opportunities to improve existing catalysts and catalytic solutions, defining risk and providing proposed solutions
- Providing roadmap and fundamental insights on key manufacturing steps and processes that impact finished product properties
- Effectively communicate with the business (including technical presentations) via teleconferences and face-to-face meetings
- Advanced degree in Chemical Engineering or Chemistry, or related discipline
- At least 5 years of post degree industrial experience in catalyst research, scale-up, development, formulation including extrusion, calcining and post-processing of extrudates
- Willing to travel domestically and internationally
- Expert knowledge of zeolite crystallization, including aluminosilicates, aluminophosphates (AlPO) and silica-aluminophosphates (SAPO)
- Expert knowledge of metals, supports, binders and additives
- Expert knowledge of catalyst formulation, including extrusion, tableting and spray drying techniques
- Expert knowledge of advanced catalyst characterization techniques
- Demonstrated ability to provide technical program leadership, and lead cross-functional R&D teams
- Exceptional problem solving skills
32
Senior Support Professional Resume Examples & Samples
- Providing a timely and effective response to user queries by analysing, investigating and fixing them as required
- Performing ‘root cause' analysis of user issues, provide immediate workaround for critical problems Provide support during new releases into the production environment
- Implementing emergency changes with necessary assistance from developers and other IT teams
- Providing support during new releases into the production environment and actively maintaining support documentation
- Learn the application and the associated business functionality, building and maintaining the run books for key activities
- Experience of working in a dynamic environment often with shifting priorities
- Front to back awareness of processes within an investment bank (from sales to back office)
- Good awareness of Information Security policies and Technology Risk Management from an enterprise / banking systems context
- Expertise in Unix, Scripting, Sybase and Autosys skills
- Tertiary/University degree level qualifications
33
Senior On-line Tool Support Professional Resume Examples & Samples
- Provide support for web-based tools via a high-volume, in-bound phone queue. Provide problem management including responding to, diagnosing and possible resolution of web-based tool problems/issues utilizing appropriate internal computer applications. Ensure that all pertinent information has been gathered for tracking and archival purposes. Accurately enter all client/advisor data and feedback to ensure quick resolution
- Educate clients and advisors directly on newly-enacted web-based tools, systems and procedures as they arise to facilitate efficient self-service. Serve as a key resource for customers on company or product policies and systems and troubleshoot simple usability issues raised by customers. Manage internal web-based tool(s) change(s) that could impact volume of in-bound calls
- Identify, troubleshoot, and resolve a wide range of technical web-based issues. Escalate more complex technology problems and act as a liaison between clients and technical escalation teams to coordinate resolution of the issue(s)
- Working knowledge in all systems, processes and data relating to web-based support tools. Expertise within the scope of work - including all web-based tools, processes and best practices. Continually improve knowledge base via on the job learning and best practices from prior projects, training and peer learning. Develop and maintain expertise in applicable technologies and identify and pursue areas for development and training that will enhance job performance
- Effectively manage a high-volume case load and communicate the status of technology web-based issue(s) resolution and recovery to the initiating advisor or client
- Train peers on processes and procedures via e-mail, phone, and in-person regarding service policies and procedures, systems knowledge, and customer service skills. Identify process improvements and partner with appropriate resources to implement solutions. Identify process improvements and partner with appropriate resources to implement solutions. Participate in various team and/or department projects as assigned
- Excellent customer service skills that include the ability to explain complex policies or concepts in a straightforward, easy-to-understand manner
- Strong written and spoken communication skills
- Demonstrated skill troubleshooting and identifying root causes and resolving issues
- Demonstrated ability managing multiple priorities in a fast-paced environment
- Previous customer service experience strongly preferred.-
- Knowledge and ability to navigate multiple desktop operating systems (e.g. Microsoft Windows, Mac OS), Internet browsers (e.g Internet Explorer, Mozilla Firefox), Internet browser versions (e.g. Internet Explorer 8 and 9) and basic computer hardware
- Series 7 (Preferred NOT Required)
34
Support Professional Resume Examples & Samples
- Support connectivity between the Investment Bank’s Trading systems and stock exchanges / liquidity venues
- EUREX, XETRA, CME, Italian Cash (MTA, ETF) IDEM, LSE, BSE, Euronext, ICE, NGM, EUWAX, MTS, Turquoise, SIX Swiss, BSE
- Good level of Networking – Including multicast, routing, firewalls, and network translations
- Service provider technology and service onboarding – BT Radianz, TNS
- Windows workstation and server to MCP level, good level of Solaris 10 and Linux, preferably RHEL 6 and above
- Shell and Perl scripting skills, Knowledge of ITRS/Geneos and Corvil
35
Application Support, Professional Resume Examples & Samples
- Adhere to policies, guidelines and procedures pertaining to the protection at Fiserv
- Reporting actual or suspected vulnerabilities in the confidentiality, integrity or availability
- Provide exceptional follow through and be customer-service driven
- Take responsibility for installation projects, providing effective team leadership, including information flow to and from the customer during project work
- Around 3-4 year of technical related experience
- Experience with administration of Microsoft Windows Server 2003-2008
- Configuration of Microsoft SQL Maintenance Plans
- A plus if the person has had work experience in a financial entity, supporting or developing financial applications
36
Automation Support Professional Resume Examples & Samples
- Deliver instrument goals for CPY and HSI levels within the assigned territory
- Develop strong working relationships with Abbott customers
- Demonstrated service excellence (Related service excellence will be considered)
37
Senior Support Professional Resume Examples & Samples
- Complete ILM and ECM system testing and application maintenance, maintain system use, end user and access documentation, information inventory databases, develop and maintain procedures and assist management in solving business problems with technology
- Prepare test scripts and completes business unit level testing as required, perform independent analysis, reporting and provide business area input with little direction from management
- Understand and interpret technology as it relates to the ILM and risk management frameworks, provide support to ILM users and development team, assists in basic business user application problem resolution and production support
- Support development of required quality assurance, system integration and security methodologies consistent with established IT standards, evaluate business software and system problems and recommend system improvements, new applications and/or develop plans to improve services
- Act as single point of contact and subject matter expert (SME) for ILM applications, provide management recommendations for continuous process improvement opportunities
- Skills in installation, management and support of Informatica Products suite e.g. ILM and IDV/FAS Components, good knowledge of Oracle database (SQL and PLSQL)
- Demonstrate knowledge of implementing and supporting products such as ILM Data Archive , Informatica Data Explorer (IDE), Data Validation option (DVO), Dynamic Data Masking (DDM), PowerExchange and JReport
- LINUX/Unix – AIX, Red Hat. Also knowledge of Shell scripting e.g. Korn shell and C shell, good knowledge of storage solution – NAS, SAN and EMC Centera
- Good knowledge of MS SQL Server 2005/2008 and above, practical experience in monitoring and tuning an Informatica environment to provide a high availability service
- Proven background in similar large scale bank environments, must have success in delivering projects in a high pressure Business atmosphere, thorough understanding of HA and DR (SRDF) technologies
38
Development Support Professional Resume Examples & Samples
- Monitor, take ownership of and resolve assigned script and custom solution related support cases
- Assist team with script and custom solution related support questions
- Create a progress update note in each case no less than every two days for as long as a case remains open to ensure that cases are being closed in as timely a manner as possible
- Act as the primary conduit for script and custom solution issue escalation with Product Development and Professional Services
- Work with Technical Support leadership to ensure that the script and custom solution support processes are efficient
- Provide as needed assistance with new script and custom solution development and general script and solution support
- Convert custom scripts and solution resource files to the latest version in customers' test and production environments
- Create, update, and maintain script documentation for employees and customers
- Thoroughly test to assure quality of converted scripts and custom solutions
- Provide support for script and custom solution related issues during customer upgrades
- Optimize customers' upgraded scripts and solutions while minimizing risk associated with changes
- Create and manage standards for testing and quality assurance regarding script and solution upgrades and support
- Provide ongoing input regarding changing script training requirements for customers, as well as continuous feedback on improving the customer facing training offerings
- Provide virtual script training and physical script training in a classroom setting, leading lessons as well as providing mentoring and support to attendees
- Ensure that all interaction with customers is appropriate, professional and leads to an outstanding customer support experience
- The ability to rapidly learn our document imaging software suite of products
- Excellent presentation and both written and verbal communication skills
- Proven track record of team leadership
- The ability to create and maintain project documentation including requirements, timelines, schedules and tasks, risk assessment, status reports and general project communications
- The ability to manage multiple issues, support tickets, and team members simultaneously
- A proactive and energetic management/leadership style in a team environment
- A proficiency in multitasking and coordination
- An ability to adapt to and work with a highly diverse customer base
- College degree, Computer Science or related field or at least one year experience as a programmer/software engineer
- Strong programming skills are required
- JavaScript experience is required
- VB Script experience is preferred
- Flexibility to adjust to oft-changing priorities and deadlines
- The ability to thoroughly and clearly document ideas and work to share with others
- A proficiency in multi-tasking and coordination
- Excellent diagnostic skills
- Excellent verbal, written, presentation and organization skills
- Team-oriented and able to work with individuals of varying technical knowledge and skill
39
Support Professional Resume Examples & Samples
- Code level investigation of the jobs and action accordingly in case of any failures
- Analysis of user queries, maintenance, responding to customer queries and responding to critical/severe business problems
- Finding the bug which could hamper the business functionality, raising problem tickets for the incidents which occur frequently and assigning to the Code Migration Team to resolve it
- Weekend support/release and developing automated solutions/support tools to reduce the manual effort
- Technically sound in MS-SQL, PL-SQL, Oracle, Basic Unix, Windows server (from support perspective)
- Well versed with ITIL concepts like Incident, Problem and Change Management
- Good experience in Geneos or Autosys
- Must have knowledge of Back office clearing and settlement process and its flow
- An ITIL certification, front office, back office and Settlements knowledge is desirable
40
Sales Management Support Professional Resume Examples & Samples
- Cognos and BRIO
- Base level skills in analytics concepts
- Supports senior Sales Management Support leaders in Cadence preparation
- 3 years English & Portuguese Advanced
41
Support Professional Resume Examples & Samples
- Complete ILM and ECM system testing and application maintenance, maintain system use, end user and access documentation, information inventory databases, develop and maintain procedures and assist management in solving business problems with technology
- Prepare test scripts and completes business unit level testing as required, perform independent analysis, reporting and provide business area input with little direction from management
- Understand and interpret technology as it relates to the ILM and risk management frameworks, provide support to ILM users and development team, assists in basic business user application problem resolution and production support
- Support development of required quality assurance, system integration and security methodologies consistent with established IT standards, evaluate business software and system problems and recommend system improvements, new applications and/or develop plans to improve services
- Act as single point of contact and subject matter expert (SME) for ILM applications, provide management recommendations for continuous process improvement opportunities
- Skills in installation, management and support of Informatica Products suite e.g. ILM and IDV/FAS Components, good knowledge of Oracle database (SQL and PLSQL)
- Demonstrate knowledge of implementing and supporting products such as ILM Data Archive , Informatica Data Explorer (IDE), Data Validation option (DVO), Dynamic Data Masking (DDM), PowerExchange and JReport
- LINUX/Unix – AIX, Red Hat. Also knowledge of Shell scripting e.g. Korn shell and C shell, good knowledge of storage solution – NAS, SAN and EMC Centera
- Good knowledge of MS SQL Server 2005/2008 and above, practical experience in monitoring and tuning an Informatica environment to provide a high availability service
- Proven background in similar large scale bank environments, must have success in delivering projects in a high pressure Business atmosphere, thorough understanding of HA and DR (SRDF) technologies
42
HCM / Payroll Support Professional Resume Examples & Samples
- Take inbound escalation calls from the Customer Service Center for level 2 questions and issues which include but are not limited to the CU policies and procedures, portal access, HCM system, including questions with position data, job data, personal data and time collection. Also answer questions and issues related to pay, overpayments, and off-cycle payments, Time and Attendance, Absence Management, and CU’s Applicant Tracking and Recruiting system
- Respond to level 2 issues sent to the HCM Community email inbox within appropriate timeframe
- Work with other members of the Payroll cross-functional team regarding escalate issues
- Build sustainable relationships with team and campus staff through trust and open and interactive communication
- Track all escalations via the Cherwell ticketing system
- Demonstrated high level of commitment to customer service
- Prior work experience in Higher Education environments
- Fundamental payroll knowledge including the ability to explain how social security, Medicare, federal and state taxes are taken on a paycheck
43
Support Professional Resume Examples & Samples
- Provide hands-on first and second level technical support to developers and business users - using local support/request ticketing systems; directly manage problems and incidents in line with local and central standards; manage communications to (potentially) impacted groups of users
- Conduct day to day management of the hundred and more servers in the various Production, Contingency, Development and UAT environments; perform regular scheduled activities (data loads, refreshes, maintenance, etc.); manage interactions with core infrastructure teams – DBAs, Windows Platform, Security, Messaging, etc
- Design, develop and process automated application batch; develop and maintain operational and support documentation
- Plan and manage changes in accordance with existing M&IB IT Change Management policies; execute changes in accordance with the teams Source Code Control and Release Management procedures
- Produce statistics and reports on BAU and support activities for review with senior managers and customers; manage regular service reviews with key IT and business stakeholders
- 5+ years of expperiece in Oracle, Unix, SQL, Treasury Support & Investment Banking
- Collaboration Software skills to a high level – SharePoint, Wiki Management
- Unix/Linux platforms/ Windows 2008 (or later) operating system; database skills (MS SQL Server 2008, 2012 and 2014, Oracle 10G and Access)
- Strong communication and documentation skills - Word, Excel, Visio etc; excellent customer service skills; excellent problem solving skills
- Good to have : Knowledge of CA AutoSys or equivalent batch scheduling experience; Java, Toad, Windows scripting –PowerShell; experience of supporting SSIS, SSAS and/or SSRS
- Desirable – understanding of user security management (Active Directory, SSO); working with messaging tools (Tibco/RV, Connect:Direct); subversion / JIRA or equivalent source control and issue management toolsets
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Senior Support Professional Resume Examples & Samples
- Investigate and resolve problems including liaising with other systems if needed
- Carry out regular operational checks for all key systems to ensure that scheduled processes complete successfully and in a timely manner; perform recovery actions as necessary
- Manage system incidents providing timely escalation/recovery actions and management communication
- Document all incidents and produce/contribute to the production of regular management reporting
- Document all solutions and share information across the DX Tech Support team
- Engineering Graduate/PG in any discipline from a reputed college
- Essential: SQL - basic querying and knowledge of sql data structures and built in functions around primitive data types; windows - working knowledge, basic iis features, windows hosted process management, command line tool knowledge, batch scripting; Excel- basics
- Experience with processes - change n incident management, release n deployment; debugging skills for multi-tier apps; tools - monitoring, log analysis
- Desirable: Net –basics, experience with debuggers and profilers; VBA; financial domain experience; investment Banking domain and Market Data Distribution Platforms. – preferred
45
Application Support, Professional Resume Examples & Samples
- Experience on Data center operations (or any other relevant data center related support) and customer service
- Experience with administration of Microsoft Windows Server
- Willingness to work after hours and weekends if/when necessary during critical issues and escalations
- Remote file management and processing
- Server Autosys or similar experience
- Proven track-record of delivering and maintaining 24/7 production systems
46
Senior Support Professional Resume Examples & Samples
- Support connectivity between the Investment Bank’s Trading systems and stock exchanges / liquidity venues
- EUREX, XETRA, CME, Italian Cash (MTA, ETF) IDEM, LSE, BSE, Euronext, ICE, NGM, EUWAX, MTS, Turquoise, SIX Swiss, BSE
- Good level of Networking – Including multicast, routing, firewalls, and network translations
- Service provider technology and service onboarding – BT Radianz, TNS
- Windows workstation and server to MCP level, good level of Solaris 10 and Linux, preferably RHEL 6 and above
- Shell and Perl scripting skills, Knowledge of ITRS/Geneos and Corvil
47
Senior Support Professional Resume Examples & Samples
- Code level investigation of the jobs and action accordingly in case of any failures
- Analysis of user queries, maintenance, responding to customer queries and responding to critical/severe business problems
- Finding the bug which could hamper the business functionality, raising problem tickets for the incidents which occur frequently and assigning to the Code Migration Team to resolve it
- Weekend support/release and developing automated solutions/support tools to reduce the manual effort
- Technically sound in MS-SQL, PL-SQL, Oracle, Basic Unix, Windows server (from support perspective)
- Well versed with ITIL concepts like Incident, Problem and Change Management
- Good experience in Geneos or Autosys
- Must have knowledge of Back office clearing and settlement process and its flow
- An ITIL certification, front office, back office and Settlements knowledge is desirable
48
Field Tech Support Professional Resume Examples & Samples
- Provide technical support via telephone for full-time summer installers and Field Service Professionals
- Demonstrate an extensive knowledge of Vivint’s varied products, systems, services and installation processes
- Assist over the phone in troubleshooting alarm systems and home automation equipment
- Create service tickets if additional service is required after initial installation is complete
- Gather data and research for the developers/engineers in Lehi for any new product and outliers
- Research trends for the field and develop acceptable workarounds and solutions
- Report call trends to help training identify needs in the field
- Stay up-to-date in all Customer Care, Account Creations, Customer Loyalty, Home Damage and Scheduling processes, procedures and policies
- Pass all current Field Tech Support certifications
- Strong technical knowledge of all alarm equipment
- Knowledge of and familiarity with computers and Microsoft Office applications
- Must have excellent customer service skills with a high level of patience in dealing with customers and technicians
- Individuals without any field experience must pass Cert 2 and be in the department a minimum of 60 days OR have passed the Cert 1 and been in the department for 160 days before being included in the ERT Opportunity
49
Application Support, Professional Resume Examples & Samples
- Develops and administers the processes and procedures for supporting technical operations and databases activities
- Collaborate with other Nautilus professionals, transferring expertise in delivering and supporting
- Nautilus solutions and its related databases
- Provide training to the customer's appointed
- Nautilus System Administrator and the customer's business users
- Diagnose and troubleshoot operational issues impacting deployed Nautilus solutions
- Work collaboratively with other OnBase professionals to resolve issues
- Obtain a high degree of proficiency with Nautilus modules and their appropriate application to ECM requirements
- Provide Database support to other Nautilus professionals
- Certification requirements within the expected time frame
- Perform other relevant duties as required or necessary
- Resolves interoperability problems to maintain operations across all platforms
- Bachelor’s degree in Computer Science or in a related area or practical experience
- From 2 to 3 years of experience on production application support
- Microsoft Windows Servers Administration
- Remote Desktop Connection
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Application Support, Professional Resume Examples & Samples
- Participate in a 24x7 tier 2 production support on call coverage rotation
- Escalate production incidents to the appropriate account manager, product manager or tier 3 production support from development teams
- Initiates process improvement activities as appropriate
- From 2 to 3 years of experience on tier 2 support
- SQL query experience
- Knowledge of databases
- Advanced English level B2
51
Support Professional Resume Examples & Samples
- Technical support
- Hands-on 1st and 2nd level technical support to developers and business users - using local support/request ticketing systems
- Direct management of problems and incidents in line with local and central standards
- Managing communications to (potentially) impacted groups of users
- Systems and environment management
- Day to day management of the 100+ servers in the various Production, Contingency, Development and UAT environments
- Performing regular scheduled activities (data loads, refreshes, maintenance, etc.)
- Managing interactions with core infrastructure teams – DBAs, Windows Platform, Security, Messaging, etc
- Designing, developing and automated application batch processing
- Developing and maintaining operational and support documentation
- Participation in out of hour’s activities as necessary, including planning and supporting central events (i.e. power downs, DR tests, patching events, etc.)
- Managing capacity across all environments to avoid any service impacting incident whilst optimising system utilisation
- Change & release management
- Planning and managing changes in accordance with existing M&IB IT Change Management policies
- Executing changes in accordance with the teams Source Code Control and Release Management procedures
- Defining and owning production quality checks
- Service and relationship management
- Proactively managing system services in accordance with agreed Service Levels and ensuring all applications are compliant with the internal (ITIL based) Clockwork governance model
- Assisting users navigate centrally managed services – such as user account management and desktop support
- Producing statistics and reports on BAU and support activities for review with senior managers and customers
- Managing regular service reviews with key IT and business stakeholders
- Supporting other technical teams within GT business areas (e.g. the Liquidity Reporting team)
- Organising and leading others within the support team when necessary
- Liaison and co-ordination with 3rd party vendors as required
- Technology (BTech/MTech/MCA or equivalent)
- 6+ years of experience. 3+ in SAS enabled analytics (payment, reporting) support preferred
- Banking Domain, Treasury experience (Secure Funding, Asset Liability Management, Liquidity and Capital Planning) and Investment banking back office experience is preferred
- Unix/Linux platforms/ Windows 2008 (or later) operating system
- Database skills (MS SQL Server 2008, 2012 and 2014, Oracle 10G and Access)
- Experience in ETL tools and Datawarehousing
- Strong communication and Documentation skills - Word, Excel, Visio etc
- Excellent Customer Service Skills
- Excellent problem solving Skills
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AEE Dalian Operations Support Professional Analyst Resume Examples & Samples
- Provide business development process and tool support to dedicated OSP(s)
- Maintain and ensure accuracy of data within the sales.force Manage My Sales tool according to established guidelines and as needed for system changes
- Take responsibility for agreed areas of data clean-up, pipeline updates, advance stage for approved opps, action sales bookings
- Help handle customer requests/security updates
- Prepare and distribute reporting package to established schedules and ad hoc reports as required
- When trained (with ideal expectation)
- Degree educated or equivalent relevant studies/qualifications (business/executive administrative) preferred
- Highly proficient in Microsoft Excel and working knowledge of other Microsoft applications (Word, PowerPoint, Internet Explorer, Outlook)
- Proficient end user of related operations tools and systems
- Skillful Japanese (medium English skill with reading and listening skills as minimum requirement)
- Typically has minimum of 1+ years of experience; commercial awareness and business acumen is desirable
- Expectation is that successful candidate will remain in role for at least 18 months (24 months+ preferred)
- Previous knowledge of Accenture/experience as sales/operations support would be highly desirable
- Strong communication skills in Japanese; ordinary English language skills
- Good communicator and team player with interpersonal skills and a “can-do” attitude
- Good Excel skills; intermediate upwards is desirable
- Proactive, accurate, with attention to detail; able to prioritize and plan own work activities as required
- Team player with willingness to learn and help out where needed, with the ability to work under pressure and take on additional responsibility when trained
- Willing to work a flexible schedule, including occasional evenings, national holidays (time off in lieu will be given)
53
Business Support Professional for Germany Resume Examples & Samples
- Basic knowledge of financial concepts
- Customer focus, Good communication and interpersonal skills
- Proactive, can-do attitude
- Experience in Finance / Customer service is an advantage
54
Business Support Professional Resume Examples & Samples
- This role starts off as a 6 month contract
- Business support professional experienced in collection and analysis of data from a variety of data sources for ongoing evaluation
- Provide analytical support by identifying trends
- Strong commination skills to work closely with customer service and vendors gathering data and generating communications to customers as needed
- Candidate must have aptitude to achieve the best possible outcomes, processes and savings to reach business strategic goals and targets
- Process standardize data as needed using tools such as pivot tables to combine with other data to develop various management reports and assist management with decision making
55
Support Professional Resume Examples & Samples
- Build a satisfied customer base by pro-actively managing escalations, ensuring timely turnaround of user queries though prompt and effective communication and reporting
- Achieve a more productive environment by leading process evaluation, suggesting and implementing solutions which will enhance application efficiency
- Undertake Root Cause Analysis (RCA) to determine the origin of complex problems, for both application and batch issues, escalating to 3rd Level support resource within Application Development, when the situation requires
- Manage production change and own change review board activities for smooth deliveries, ensuring proper engagement and communication to relevant stakeholders
- Manage post review meetings and drive the improvements/gaps out of the review
- Strong knowledge of Production Support framework ( e.g. ITIL)
- Incident and recovery management skills
- UNIX skills (shell/Perl scripts and general command line utilities)
- Sybase/SQL Server/ Oracle PL SQL , stored procedures, debugging
- Support for Microsoft Technologies or Java applications
- Strong analytical skills
56
Internal Sales Support Professional Resume Examples & Samples
- Support of Sales Executives in gathering customer requirements and technical data in order to determine the feasibility and logistics of the requirement
- Management of inbound customer enquires
- Assist with the preparation of bids and tenders and standard customer quotations
- Coordination of customer purchase orders
- Support Sales Executives with customer care initiatives, presentations and events as required
