Voip Engineer Resume Samples

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D Gleichner

Delfina

Gleichner

667 Lueilwitz Drive

Boston

+1 (555) 667 9967

667 Lueilwitz Drive

Boston

Phone

p +1 (555) 667 9967

Experience Experience

San Francisco, CA

Voip Engineer

San Francisco, CA

Bayer-Nolan

San Francisco, CA

Voip Engineer

Review network design and configuration and make recommendations to improve functionality, quality and throughput
Deliver related Network Engineering services associated with the planning, deployment, installation, administration and management of data and VoIP networks
Assist with the installation planning and maintenance of network cabling, including MDF and IDF closets
Strong knowledge of voice network hardware and software, voice network infrastructure and design, voice topologies and protocols
Collaborate with network engineers or administrators to ensure that VoIP traffic does not interfere with or hinder network data traffic
Analyze our current Telephony environment and propose, manage, and lead key improvement projects
Good working knowledge of HA design configuration with carriers and RingCentral VoIP components

San Francisco, CA

Tier, Voip Engineer

San Francisco, CA

Tromp-Block

San Francisco, CA

Tier, Voip Engineer

Troubleshoots network systems when necessary and makes improvements to the network
Provide administrative support of installed systems/networks; assigning and controlling addresses, revising system configurations
Utilizes software and hardware tools and identifies and diagnoses complex problems and factors affecting network performance
Provide technical expertise to resolve network and other operational events and trouble tickets
Perform Annual Telecommunications and Monitoring Assessment Program (TMAP) inspections
Monitor network operations on a 24 x 7 x 365 basis
Provides compilation of records and reports concerning network operations and maintenance. Troubleshoots network performance issues. Analyzes network traffic and provides capacity planning solutions

present

Phoenix, AZ

Senior Voip Engineer

Phoenix, AZ

Maggio and Sons

present

Phoenix, AZ

Senior Voip Engineer

present

Execute performance and statistical monitoring and develop procedures and best practices to improve overall environment
Manages the configuration, deployment, and administration of voice and Networking systems including routers, switches, Call Manager, Unity, and Contact Center
Review network design and configuration and make recommendations to improve functionality, quality and throughout
Acquire, maintain and report on data related to network performance management, capacity planning and utilization trend analysis
Develop and maintain operational process and procedure documents and network change management records
Review network design and configuration and make recommendations to improve functionality and quality
Provides management, administration and support of Cisco Call Manager, Unity and Contact Center, Cisco routers, Cisco switches

Education Education

Bachelor’s Degree in Computer Science

Harvard University

Bachelor’s Degree in Computer Science

Skills Skills

Good knowledge of VoIP quality measurement models - E–model, PESQM, POLQA
Good understanding of Key voice quality metrics(Delay, Jitter, packet loss)
Highly analytical and detail oriented
Excellent ability to report technical and project status to peers and executive team
Certified Information Systems Security Professional (CISSP) OR Similar Security Certification
Motivated, organized and professional
Strong communications skills, verbal and written
Linux/Unix understanding and ability to navigate through a system, look at logs, etc.'
Fast learner with ability to self teach and dig through documentation
Deep understanding of OSI layer and how network conditions affect voice quality

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15 Voip Engineer resume templates

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Senior Voip Engineer Resume Examples & Samples

Provide consulting and support services to customers including translating business requirements into technical requirements, developing or recommending unified communications solutions that meet customer needs, and conducting unified communications assessments
Support voice communication business needs. Practice telephony asset management, including maintenance of component inventory and related documentation and technical specifications information
Design, manage, and support VoIP mobility. Follow Disaster Recovery designs as per UPR-IT policies. Test and develop new technology in accordance to UPR-IT Mission Statement and business goals
Support VoIP integration with Avaya
Work with third-party vendors
Understanding of Quality of Service (QoS) issues
Strong hands-on knowledge of TCP/IP, H.323, MGCP, SIP, and related protocols
Familiarity with other telephony technologies including faxing, instant messaging, ACD, IVR, and PBX’s
Experience configuring Cisco routers and switches to support VoIP a plus
Avaya experience a plus
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions

Senior Voip Engineer Resume Examples & Samples

Lead network design development and integration testing and support deployment of new platforms, features and code. Provide direction to ensure proper functionality, redundancy, scalability and manageability of the existing and the next generation network
Participate in development of technical requirements and specifications for complex VOIP network elements and systems. Includes development technical and product descriptions, RFIs/RFPs, and engineering standards as well as evaluation of vendors and vendor selection recommendations
Lead test plan development, testing and test result analysis. Includes reviewing/recommending test equipment and development of consistent testing methodologies through automation, where possible
Provide Tier IV support as needed to augment the Operations team. This includes providing guidance to vendor support and problem replication within a lab environment
Provide training and knowledge sharing with other VoIP engineers. Ensure proper documentation and turn-over to various support organizations for new platforms, solutions, products and features
Maintain expertise and ensure ongoing knowledge of new technologies and product features; providing direction for the VOIP network on technical and financial evaluations of strategies and designs
Knowledge of VoIP Automation test tools, PacketCable VoIP and 3GPP IMS (IP Multimedia Subsystem) networks is highly desirable
Experience in developing test cases using EXFO EAST Test Simulator, GL-Comm Test Simulator, QualiSystems Automation Tool and IXLoad Test Simulator
Experience in Residential and Commercial VOIP features. Expect to be able to write Test Plan and Test Procedure
Analyzing and trouble-shooting using Wireshark, Hammer-XMS network tools
Hands-on Testing experience in telecommunication protocols including SIP, IMS, Diameter, RTP, ENUM, SS7 ISUP, ISDN, MGCP, HTTPS, XML, SOAP etc
Hands-on experience in Network routers and devices (e.g. Cisco, Juniper, Oracle SBC) and VOIP carrier grade platforms (e.g. Cisco/Nokia Call Agent, Alcatel Lucent Voice Application Servers in IMS environment)
Preferred software development experience in JAVA, C++, PERL, TCL, Python programming languages

Senior Voip Engineer Resume Examples & Samples

Apply industry best practices in architecting, designing and developing enterprise applications running in application servers
Develop highly scalable, highly reliable and available applications that can support millions of concurrent connections and thousands of simultaneously requests
Develop technical requirements and solutions to meet those requirements for the evolving voice applications
Develop server side code for new or existing applications, Linux Scripts, and Tools for deploying, testing and managing production applications
Develop architecture, design and interface documents for the developed solution allowing other groups within TWC to understand and manage the elements of the solution
Provide analysis of competing technical solutions and their implications to business cases to support introduction of those solutions
Provide Tier IV support as needed to augment the integration and operations team. This includes providing guidance to vendor support and problem replication within a lab environment
Software development experience using Java in J2EE Application Servers
Working knowledge of SQL (MySQL) and Nosql (Redis) databases
Prior knowledge of WebRTC technology
Prior knowledge of signaling protocols such as SIP, and XMPP

Voip Engineer, Senior Resume Examples & Samples

8+ years of experience with telecommunications systems, including LAN, WAN, phone, mobile, radio, video, and Wi-Fi
5+ years of experience with designing and implementing IP networks
3+ years of experience with configuring Cisco Unified Communications Manager
2+ years of experience with configuring Cisco Unified Border Element (CUBE)
Experience with designing, configuring, integrating, and testing telecommunications systems to provide a customer mission-oriented solution
Experience with working in a collaborative or distributive team environment
Experience with deploying DoD Cisco Local Session Controllers (LSCs) with Interworking Gateways (IWGs)
Experience with implementing DoD Security Technical Implementation Guides (STIGs)
Knowledge of Nuclear Regulatory Commission regulations
Possession of excellent analytical and problem solving skills
MA or MS degree in EE or Telecommunications Engineering

Voip Engineer, Mid Resume Examples & Samples

4+ years of experience with telecommunications systems, including LAN, WAN, phone, mobile, radio, video, and Wi-Fi
Experience with VoIP, PBX, DECT, or phone networks
Experience with telecommunications security systems
BA or BS degree
Experience with designing and implementing IP networks
Experience with configuring Cisco Unified Communications Manager
Experience with configuring Cisco Unified Border Element (CUBE)
Experience with integrating telecommunications systems into control centers
Experience in deploying DoD Cisco Local Session Controllers (LSCs) with Interworking Gateways (IWGs)
Experience with deploying Cisco Unity Connection
Experience with implementing Cisco Survivable Remote Site Telephony (SRST)

Senior Voip Engineer Resume Examples & Samples

Project planning and management for medium size projects
Manage projects and internal/external vendors or resources
Display willingness to help others, a pleasant personality, a courteous manner
Streamline telephony billing and telephony providers
Occasional after-hours implementation
Minimum of 5 years total Voice experience (System administration and systems engineering) experience required
2+ years of experience in Cisco Call Center with proficiency in the following is required
Strong troubleshooting ability
Ability to reason and think logically
Ability to communicate clearly and concisely, both verbally and with written
Able to work independently, offering solutions and new ideas
Team oriented and able to work across other internal departments
Strong attention to detail and strong documentation
Possess exceptional work ethic and willingness to work occasional after-hours implementation

Senior Voip Engineer Resume Examples & Samples

Diagnose, Troubleshoot, resolve Quality issues related to VoIP, Video and FoIP telephony platforms and applications
Research and recommend innovative, and where possible, automated approaches for identifying and fixing voice quality issues
Participate with Engineering teams on design and architecture of next generation voice/video services optimizing quality
Review network design and configuration and make recommendations to improve functionality, quality and throughout
BS in Computer science or equivalent with 3 - 5 years relevant experience in an operations environment for a telecom company
Certification in any SBC vendor a plus
Excellent understanding of all aspects of SBCs – preferably Oracle and Sonus, but knowledge of others is welcome
Deep understanding of VoIP/Video over IP technology
Good understanding of NAT traversal solutions
IPV4/IPV6
Experience with Palladion – installing and maintaining the application and probes
Fast learner with ability to self teach and dig through documentation
Flare for debugging difficult Voice quality issues in the field

Voip Engineer, Mid Resume Examples & Samples

5+ years of experience with telecommunications systems, including LAN, WAN, phone, mobile, radio, video, and Wi-Fi
3+ years of experience with designing and implementing IP networks
Experience with integrating and testing telecommunications systems
Experience with VoIP, PBX, DECT, and phone networks

Voip Engineer Resume Examples & Samples

Design, optimize, implement and troubleshoot Cisco Unified Communication Solutions including Call Processing, Voicemail, TDM/SIP Voice Gateways, LAN/WAN infrastructure, and Cisco Telepresence
Travel globally to help bring acquisition sites into the Trimble network
Develop and maintain standard configurations, procedures and guidelines for installing and operating voice & data services
Participate in capacity planning and technology reviews with the Network Infrastructure team
Maintain the network infrastructure to high levels of availability with basic and expedited support to resolve all networking related issues
Interface with ISP and carriers to install/commission/test new WAN/Internet circuits at remote sites, as well as interface with vendors to identify and purchase hardware & software requirements to meet business requirements
Be responsible for all aspects of maintaining, configuring, and sustaining the Cisco VoIP network
Deliver related Network Engineering services associated with the planning, deployment, installation, administration and management of data and VoIP networks
Ensure that any faults associated with VoIP related resources are remedied in the shortest time possible with the least disruption for the user
Design and recommend system modifications to cope with predicted changes in company requirements (capacity planning)
BSc or BA degree in Computer Science, Engineering, or equivalent education, training or work experience is required
Minimum of 5+ years related experience directly responsible for the following
Good communication (both oral and written) and collaboration skills
Service-oriented mindset with an ability to work in occasionally hectic environment
Fluency in English, Swedish is a merit

Senior Voip Engineer Resume Examples & Samples

Responsible for the design, installation, modification, testing and troubleshooting of Cisco Unified Communications network
Monitors the performance of installed IPT infrastructure, and identifies any resulting impacts on other technologies
Create and document all actions, practices, procedures and processes
Responsible for the design, installation, modification, testing and troubleshooting of Cisco
Expert understanding of the following Cisco Unified Communication Products: Call Manager (versions 7.x – 10.x), Unity and Unity Connection, Cisco Emergency Reponder
Expert understanding of the following: Voice Gateway configuration, SRST, Transcoding, Dial Peer configuration, and Digit manipulation, Dial Plan design, forced ONNet and TEHO
Expertise with Voice Protocols and Media: H.323, H.248, SIP, MGCP, SCCP, RTP/RTCP, Voice Codec troubleshooting and design
Cisco expertise in network design, operational support, implementation, configuration of Routers, Switches, Wireless Controllers, access points and cabling in a large enterprise LAN/WAN/WLAN environment
Minimum 5 Years of Cisco Voice experience
Demonstrated ability to meet commitments in a large IT project environment
Demonstrated ability to effectively prioritize and execute tasks in a high-pressure environment
Ability to prioritize and respond dynamically to a changing environment
Experience with Avaya contact center environments a plus

Voip Engineer Resume Examples & Samples

Enable and integrate carrier PSTN connections in to the RingCentral network
Conduct interop testing, turn-up of carrier SIP and TDM trunks
Design and grow HA carrier configurations with carriers and RingCentral VoIP components
Have Carrier Grade Soft Switches experience
Diagnose, Troubleshoot and resolve service issues related to VoIP telephony platforms and applications
Work with Engineering teams to collaborate on solutions and approach for persistent issues
Sonus Networks platform experience (GSX9000, SGX4000, PSX, EMS, DSI)
Acme/Oracle & Sonus session border controller experience is a must
Very strong Linux/Unix/Windows Server experience and/or related subsystems
Kamailio experience a plus
Scripting experience a plus
Minimum 2 years of Technical Operational experience with service provider networks
Ability to capture and analyze SIP and RTP traces to isolate and resolve issues

Senior Voip Engineer Resume Examples & Samples

Cisco CUCM 8.x or later version
Cisco UCCX scripting OR equivalent contact center environments
Cisco UCCX server administration
Cisco SIP and ISDN voice gateway configuration
Preferred: Background with routing and switching
Preferred: Videoconferencing knowledge, Tandberg & Cisco
Preferred: Microsoft Skype for Business
Preferred: QMS and Cisco QM Call recording

Voip Engineer Resume Examples & Samples

Debug Voice quality trends and issue using big data dashboards and other diagnostic tools
Review network design and configuration and make recommendations to improve functionality, quality and throughput
Provide weekly support of Ringcentral’s production system
SBC testing and troubleshooting
BS in Computer science or equivalent with 3-5 years relevant experience in an operations environment for a telecom company
Strong scripting/programming background is a plus
Certification in ACME SBC vendor a plus
Excellent understanding of all aspects of SBCs – preferably Oracle/ACME and Sonus, but knowledge of others is welcome
Excellent SIP call flow debugging skills
Protocols – SIP, RTP, RTCP, SRTP, H323
Codecs – G.711, G.722, OPUS
Linux/Unix understanding and ability to navigate through a system, look at logs, etc.'
Deep understanding of OSI layer and how network conditions affect voice quality
Understanding of IP QoS protocols, MPLS
Good knowledge of VoIP quality measurement models - E–model, PESQM, POLQA
Good understanding of Key voice quality metrics(Delay, Jitter, packet loss)
Familiarity with various test tools to test media and voice, video quality
Highly analytical and detail oriented
Data driven decision maker

Voip Engineer Resume Examples & Samples

Perform new device deployments and software upgrades/patches
Review network design and configuration and make recommendations to improve functionality and quality
Implementation of network changes
Minimum 4 years of Technical Operational experience with service provider networks
Good working knowledge of HA design configuration with carriers and RingCentral VoIP components
Linux/Unix/Windows Server experience and/or related subsystems is a must
Acme/Oracle or Sonus session border controller experience is a plus
Advanced level understanding of SIP, RTP, RTCP and related telephony protocols/standards
Working knowledge of locality and LNP based call routing
Basic level understanding of IP routing protocols

Senior Voip Engineer Resume Examples & Samples

) Minimum 8 years experience full architecture, design, implementation, deployment of enterprise systems. Example: military command call center
) Minimum 5 years experience of design and implementation of VOIP (voice over internet protocol)
) Extensive experience within technical documentation. Must be able to provide previous engineering level documentation, which must be solely written by the candidate

Voip Engineer Resume Examples & Samples

Partitions
Calling Search Spaces
Device Pools
Route Groups
Route Lists
Route Patterns
Translation Patterns
Dialed Number Analyzer
Media Resource Groups
Cisco VPN Phone Connectivity
AD/LDAP Integration
Regions
Forward/Direct Routing Rules
CUC phone system integration/VM Port Analysis
SIP/MGCP/H323 gateways

Senior Voip Engineer Resume Examples & Samples

Lead new device deployments and software upgrades/patches
Participate with Engineering teams on next generation design and architecture
Study trends and participate in scaling adjustments for capacity of components, resources and sessions
Perform forecast and failover modeling analysis
Diagnose, troubleshoot and resolve service issues related to VoIP telephony platforms and applications
Monitor and manage call quality and reliability of telephony infrastructure
Develop and maintain operational process and procedure documents and network change management records
Participate in shared on call support rotation
Sonus Networks platformexperience is a must (GSX9000, SGX4000, PSX, EMS, DSI)
Acme/OracleorSonus session border controller(SBC)experience is a must
Scripting experience is a must
SQL Database experience is a plus
Minimum 5 years of Technical Operational experience working for service providers (carriers)
Advanced level understanding of SIP, RTP, RTCP and related
In-depth understanding of MOS Score, Jitter, Delay, etc. and how to troubleshoot these occurrences
Excellent knowledge of Word, Excel, PowerPoint and Google Docs
Ability and desire to THRIVE in a fast paced start up environment

Voip Engineer Resume Examples & Samples

Expert level knowledge of voice network hardware and software, topologies and protocols
Expert knowledge of Cisco VoIP infrastructure
Strong experience in Automatic Call Distribution (ACD) and large scale Interactive Voice Response (IVR) systems
In-depth experience with selection, design, implementation and support of enterprise voice network systems and diagnostic tools
Excellent organizational, project management and troubleshooting skills with attention to detail
Strong written and verbal communication skills with the ability to communicate technical proposals to management
Strong interpersonal skills with the ability to work effectively in a matrixed organization
Strong ability to mentor, coach and train lower level engineers
Self-starter, with a demonstrated ability to learn beyond formal training with a strong aptitude for delivering quality products
Demonstrate ability to work with minimal direct supervision
Skills and experience in working independently, determining methods and procedures on new assignments
Skills and experience dealing with high pressure situations and quick changing circumstances, retail background is plus
4 year degree (Computer Science, Information Systems or relational functional field) or equivalent
CCIE Voice and/or equivalent combination of education or work experience. Advanced degree preferred
10+ years acting as a lead voice engineer in infrastructure/voice network environments performing voice network planning, architecture design, engineering (hardware and software) and optimization
15+ years of engineering and deployment experience
Strong knowledge of voice network hardware and software, voice network infrastructure and design, voice topologies and protocols
Engineer will also need skills and experience in some or all of a range of Cisco UC, UCS and Data Center products, including CUCM, Cisco Unity, CVP, Cisco UCS, VMWare, ASA, Nexus 5K and 7K
Must have planning, design and deployment experience with Voice solutions

UC / Voip Engineer Resume Examples & Samples

1) 3-5 years of Cisco VoIP support involving heavy break fix with Call Manager 8.5 and CUCM platform
2) 2 to 4 years of Routing and Switching experience
3) CCNA/SIP trunking configuration, maintenance

Senior Voip Engineer Resume Examples & Samples

Ensure overall availability and stability of all Collaboration and Voice/Video Infrastructure technologies supported
PRI(s), H323/SIP protocols and trunking, voice gateway handling
Manage infrastructure projects or tasks (upgrades, migrations, maintenance, and new technology) to completion with minimal supervision
Provides management, administration and support of Cisco Call Manager, Unity and Contact Center, Cisco routers, Cisco switches
Execute performance and statistical monitoring and develop procedures and best practices to improve overall environment
Provides technical support for new and existing technologies in collaboration with other technical and management stakeholders
Communicates status and/or concerns regarding technical and project tasks to IT, business, and project management staff
Identifies and proactively resolves voice infrastructure/network issues; identifies and manages risks and issues as a subject matter expert for daily operational support and projects; acts as primary support owner and contact for all voice, video and switching infrastructure environments; serves as third level of escalation for issues
Manages the configuration, deployment, and administration of voice and Networking systems including routers, switches, Call Manager, Unity, and Contact Center
Collaborates with the Systems Engineering team to design integrate and maintain an environment compliant with internal and external regulations
Supports the setup of disaster recovery strategy for production environments
Networking – LAN, WAN and Nexus platform expertise
QOS (Cisco autoQOS, Diffserv, WFQ, CBWFQ, CAC and RSVP)
Packet analysis tools; must be proficient at reading network packet streams
Network best practices based on well-known standards
Working knowledge of Riverbed Steelhead and IP Telephony systems a plus

Voip Engineer Resume Examples & Samples

Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates
Experience identifying operational issues and recommending and implementing strategies to resolve problems
At least 3 years of experience in Voice Communications Systems
At least 2 years of experience in configuration and provisioning of Cisco Call Manager, Unity, IOS Gateway and CUSP (Cisco Unified Sip Proxy – SIP PROXY), in a SIP (Session Initiation Protocol) environment
Knowledge of the practices and principles of telecommunication systems analysis, planning, design, and problem resolution
Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction
At least 2 years of experience operating in a multi-site VoIP and Legacy Nortel PBX TDM environment
At least 2 years of experience with a telecommunications voice and data provider
At least 2 years of experience with configuration of Cisco Call Manager and Unity Voice Mail
Experience with Cisco UCS compute platform
Previous familiarity with Nortel Norstar KSU and 61C/81C phone systems a plus
Knowledge of Cisco UC, VoIP, SIP and TDM troubleshooting techniques, traffic engineering, and experience interpreting and taking action on alert management and performance management tools
Experience with Oracle (Acme packet) Session Border Controllers
Experience with Polycom, Cisco/Tandberg Video conferencing solutions (including Telepresence)
Experience with VMware vCenter and ESXi Hypervisor
Experience with the design, installation, configuration, troubleshooting and monitoring of core LAN/WAN services including VoIP protocols (ie. H.323, SIP, UDP, RTP)

VTC / Voip Engineer Resume Examples & Samples

In-depth configuration of voice/video gateways, call-processing agents, and endpoints
Design, hardening, testing, and deployment of secure voice and video over IP solutions for Navy shore and afloat users in support of PMW790 / SPAWAR
Development of requisite design documentation IAW DAU guidelines
Development of technical documentation, engineering practices, and standard operating procedures for use by lab engineers and Navy IT personnel
Establish guidelines for systems configuration management, base lining, backups, and restoration

Senior Voip Engineer Resume Examples & Samples

Actively participate in the daily operational activities/provide day-to-day support, proactive maintenance, and performs independent complex system troubleshooting
Provide strategic technical direction, roadmap design, installation, and configuration of all IP-based PBX telephone systems/services
Research emerging technologies in the area of communication and collaboration, and maintain up-to date knowledge on vendors and their product lines
Execute deployment operations to monitor and improve on pre-release, upgrades and current versions of software
Plan and execute VoIP Infrastructure upgrade and migration activity and evaluating compatibility of programs with existing hardware and/or software features
Formulate and establish best practices and standards for the enterprise telephony environment
Improve operation and monitoring of advanced or complex features and development of processes and interface requirements
Gather and update necessary information (projects and incidents) and communicates to appropriate parties/stakeholders
Utilize experience, technical knowledge and programming skills in order to identify problematic areas and optimize existing environment (capacity and performance issues to ensure uninterrupted service)
Anticipate, prevent and eliminate problems and create efficient fixes for any patches/vulnerabilities
Proactively manage and facilitate elimination of problems and roadblocks before they occur
Work cross-functionally and interact with internal and external peers and managers to exchange complex information related to areas of specialization
Mentor, coach and train less experienced members of the team and user communities
Assist in live site support and incident resolution that may include on-call rotation (24x7)
Maintain a customer focus, while being results oriented and building relationships and partnerships with internal and external clients and service providers
Update documentation of the telephone topology and system

Voip Engineer, Senior Resume Examples & Samples

8+ years of experience with telecommunications systems, including LAN, WAN, phone, mobile, radio, video, and Wi
Experience with designing, configuring, integrating, and testing telecommunications systems to provide a customer mission
Oriented solution

Voip Engineer Resume Examples & Samples

Design and support VoIP infrastructure and its associated software, including IP-PBXs, call management systems, voice mail, and interactive voice response
Where necessary, plan for management or phasing out of legacy telephony systems and other switch-based technologies
Select, deploy, and utilize appropriate tools for reporting and routing of IP telephony traffic on the network
Analyze our current Telephony environment and propose, manage, and lead key improvement projects
Collaborate with systems engineers/architects for upgrades to operating systems, hardware, etc
Remain current on new transport protocols, products, and standards in support of VoIP systems development and equipment procurement
Integrate IP telephony systems with enterprise LANs, WANs, wireless LANs, and other Internet-based services and protocols
Provide leadership for implementing new VoIP products or services, as well as the technical resources required to manage them
Collaborate with help desk to resolve trouble tickets and mitigate end-user issues with VoIP hardware and/or applications
Assist with the installation planning and maintenance of network cabling, including MDF and IDF closets
Perform telephony audits as necessary
Monitor and identify capacity and performance issues for VoIP traffic to ensure continued, uninterrupted operation of telephony systems
Collaborate with network engineers or administrators to ensure that VoIP traffic does not interfere with or hinder network data traffic
Conduct testing and development disaster recovery plans to detect faults, minimize malfunctions, and backup systems

Voip Engineer Resume Examples & Samples

As a Cisco Voice Engineer you will be tasked with design, customization and implementation of secure and scalable Cisco Voice solutions
Collaborate with internal technology teams and outside vendors to analyze and resolve system issues
Support and maintain Cisco Voice Environment which includes Cisco Unified Communications Manager, Unity Connection, IM and Presence (IM&P), Enterprise Licensing Manager and Telepresence

Senior Voip Engineer Resume Examples & Samples

Working technical knowledge of VoIP/IP telephony systems, software, hardware, and Telecommunications standards (Q.931, VoIP, SIP, SIPs, RTP/RTCP, H323)
Working technical knowledge of TCP/IP networks and standards (IEEE 802.1)
Strong hands-on knowledge of the configuration and optimization of Cisco CUCM VoIP and video equipment
Cisco networking products (CUBE routers): VoIP (CUCM, Unity, Presence, UCCX, CAD, Finesse); Microsoft Active Directory, including DNS and DHCP functions
Familiar with network topologies such as MPLS, Frame Relay, ATM, ISDN, etc
Strong understanding VoIP QoS issues and mitigation strategies
Knowledge of cabling and wiring systems, design, and installation
Ability to operate tools, components, peripherals, and testing accessories
5+ years installing and maintaining Cisco Voice/VoIP networks
2+ years’ experience in a team leader role or senior position
Participation in 24/7 on-call rotation is required for this role
Design and support VoIP infrastructure and its associated software, including call manager, CME systems, voice mail, voice gateways, contact center and interactive voice response
Monitor, identify, and correct capacity and performance issues for VoIP traffic to ensure continued, uninterrupted operation of telephony systems
Analyze and resolve telecommunications circuit issues in a timely and accurate fashion, and support user needs where required
Experience with Cisco Unified Call Manager Clusters (version 8.x, 9.x, 10.x later versions a plus) and Cisco Unity Connection Voice Mail
Support Cisco Contact Center infrastructure and its associated software, including UCCE and UCCX
Knowledge of Informacast paging system preferred
Knowledge of Cisco Presence and Jabber application is preferred
Collaborate with other systems engineers/vendors for upgrades to operating systems, hardware, etc
Utilize and follow the change management process for network changes
Review and recommend VoIP infrastructure to ensure data security configuration and management
Effectively communicate both technical details and summarized impact analysis to Management
Maintain an accurate inventory of all equipment, circuits, and IP addresses
Maintain accurate network diagrams and associated documentation
Identify areas for automation or other process improvement
Provide documentation, train and mentor other team members
Collaborate with help desk to resolve trouble tickets and resolve end-user issues
CCNA – Voice / Network
Any QOS or Security certifications are a plus!
Bachelor’s degree in a technical/business discipline or equivalent work experience

Voip Engineer Resume Examples & Samples

Provide VoIP related engineering & operational support to subordinate elements when necessary
Update, troubleshoot, and process incoming Remedy trouble tickets while maintaining ACE-IT SLAs for resolution of tickets
Responsible for policies and procedures creations and distribution in reference to all VoIP equipment
Performs analysis of maintenance failures, research trends, and causes of failures- and recommend solutions to avert future failures
Provide assistance on new equipment purchases to replace existing equipment and/or new connectivity projects. Equipment for purchase should comply with ACE-IT approved network designs
Gather, compile, and maintain enterprise level VoIP network diagrams
Provide helpful advice on equipment purchases for life-cycle replacements as well as up and coming network related projects
Perform preventative maintenance procedures to ensure equipment has lasted authorized releases, patches, and/or fixes applied to meet information assurance requirements
Ensure VoIP related network devices within the TNOSC area of responsibility meet DISA STIG requirements to promote the security and integrity of the network infrastructure
Interact and coordinate with other organizations both on an informational and technical level

Voip Engineer Resume Examples & Samples

Unified Cisco Communications Manager skills
Strong Cisco router skills (Voice Gateway/Gatekeeper)
Experience with CVP/ UCCE environment
Experience with Cisco Peripheral Gateways
CCNA and CCVP/CCNP certification or equivalent experience
Ability to independently solve complex technical problems
Excellent Interpersonal / Teamwork Skills - Familiarity with ICM scripting desired
Experience with network system development, integration and architecture
Experience with the following network technologies - Wireless LAN, DHCP/DNS and TCP/IP, Load Balancing, Network Protocols and MF technologies
IPSec & SSL VPN, DNS, Radius/TACACS+, TACLANE, enterprise router, switch, and firewall configuration with Cisco, Brocade, and other provider hardware and software
Network and firewall performance and security monitoring, vulnerability management, and incident response
Communication and Leadership Technical briefing and reporting
Experience with infrastructure and security tools - Sniffers/Analyzers, Monitoring tools, Configuration tools (i.e. CiscoWorks, ACS)
Experience with complex application functionality in terms of network ports, protocols and services and understanding potential performance impacts based on application design and complex network design
Experience with the following voice technologies - IP Telephony, Call Center infrastructure and applications, Voice Mail, Video and Audio Conference and Call Accounting
Experience using service desk tools (HP Openview or similar)
Strong experience level understanding of Cisco Internetworking Architecture and Implementation
Strong experience level understanding of Cisco LAN Switching Implementation and troubleshooting
Strong experience level understanding of Internetwork Security
Strong experience level understanding of vendor and non-proprietary implementations of TCP/IP
Strong experience level understanding of Windows Active Directory Architecture and Implementation
Strong experience level understanding of Telephony, VOIP and related technologies
Strong Experience with standard network change management and configuration policies
5+ years’ experience in implementation and troubleshooting of routed networks, including the use of multiple internetwork routing protocols
5+ years of network design, administration and optimization experience in a 24x7 global enterprise LAN and WAN production environment supporting complex, highly-available multi-protocol networks
Demonstrates a thorough understanding of network topology/infrastructure
Understanding of distribution related technologies, including but not limited to SMS, SUS, MOM, WUS
Understanding of Microsoft and CISCO Network security safeguards and implementations
Cisco Certified Network Professional (CCNP)
Cisco Certified Design Professional (CCDP)
Cisco Certified Internetworking Expert (CCIE)
Cisco Certified Security Professional (CCSP)
Certified Information Systems Security Professional (CISSP) OR Similar Security Certification
Microsoft Certified Systems Administrator (MCSA) in Messaging on Windows
Cisco Certified Network Associate (CCNA) or higher level internetworking certification
CCNA Voice or higher level internetworking certification
IAT-2/Security+ Certification

Senior Voip Engineer Resume Examples & Samples

Comprehensive knowledge of protocols associated with the VoIP environment, to include VLANS, SIP, QoS, 802.1x, ISE, DNS, AD, LDAP and DHCP
Troubleshooting ability (including packet traces, utilizing various monitoring tools)
Excellent communication skills (with co-workers and clients)
Ability to converse with staff Cisco Data Networking Architects with technical fluency
Team player, commitment to the user community
Three plus years in networking, security with related programming experience
Experience with Nortel CS1000, CallPilot and related Nortel system applications

Senior Voip Engineer Resume Examples & Samples

7+years of experience administering a Cisco Call Manager and Unity environment with greater than 2000 users
Experience working with outsourced support teams
Experience working with outsource vendors and telco’s
Strong working knowledge of VoIP and SIP
Ability to think critically and solve complex issues
Ability to communicate both verbally and in writing with internal and external teams
Experience with creating network documentation and diagrams
Ability to prioritize across multiple projects and meet deadlines
Experience adapting in a dynamic work environment
Experience working in a customer focused environment
Ability to use network tools for troubleshooting issues
Work closely with other Leaders of the IT Infrastructure Team to communicate, share and implement best practices
Highly advanced trouble shooting skills, problem resolution, project management and technology evaluation to meet business requirements
Project management experience required
Specific Infrastructure experience and certifications a Plus (e.g. CCIE Voice, CCIE, CCNP, CCDA, etc.)
Ability to design and manage highly available, redundant network solutions
Knowledge of Routing and Switching
Knowledge of QOS

Senior Voip Engineer Resume Examples & Samples

Integrate and support IP telephony systems with enterprise LANs, WANs, wireless LANs, and other Internet- based services and protocols
Strong hands-on knowledge of the configuration and optimization of Cisco VoIP equipment
Strong hands-on knowledge of SIP, H.323, TCP/IP, protocols
Direct experience with Cisco switches and routers
Familiar with network topologies such as EVPN, ATM, ISDN, VPN etc
Maintain documentation for all processes and procedures across the infrastructure
Develop and implement plans for VoIP upgrades, modeling, analysis, and planning
Acquire, maintain and report on data related to network performance management, capacity planning and utilization trend analysis
Provide after-hours support for systems and applications
Work closely with the networking and security teams on collaborative projects
Collaborate with other functional IT areas to ensure that IT best practices, policies, and procedures are adhered to. Provide technical support for staff issues
7+ years in setup, configuration and maintenance of networking and VoIP infrastructure including Cisco switches, routers, firewalls, VPN technologies, MPLS and Unified Communications
5+ years with configuring and supporting IP networks
5+ years configuring and troubleshooting Cisco VoIP or similar VoIP networks
TCP/IP Monitoring & Troubleshooting
Experience Call Manager, IPCC Enterprise, Unity, Unified Messaging and Mobility Manager a must (UCC - Unified Contact Centre)
Experience configuring call types, labels, variables and VRU scripts in the Cisco ICM
Ability to create and modify ICM routing via VRU scripts
In-depth knowledge of IT standards, concepts, best practices, and procedures - relies on knowledge, experience and judgment to plan and accomplish goals
Excellent verbal and written communication skills for purposes of both communicating with IT team members as well as other departments
Ability to take initiative & manage multiple detailed tasks in a fast-paced and ever-changing environment
Organizational, project management abilities, strong analytical and problem-solving skills

Voip Engineer Resume Examples & Samples

Call manager
Voice gateways
4 to 6 years plus of CUCM - VOIP networking experience /technical proficiency in LAN, WAN, Network Management, and Security. Knowledge of DHCP, DNS, Windows environments Ability to handle several projects simultaneously 

Voip Engineer, Level Resume Examples & Samples

Established knowledge of the practices and principles of telecommunication systems analysis, planning, design, and problem resolution
Demonstrated experience with design, implementation and maintenance of VoIP solutions in enterprise environments, especially Avaya systems, Cisco Call Manager/Unity VoIP systems, and Microsoft Lync
5+ years hands-on experience with voice technologies (POTS, PRI, T1, QoS, SIP)
Strong understanding of telephony infrastructure and design, including PBX, VoIP and SIP trunking
Hands on experience with voice technologies (POTS, PRI, T1, QoS, SIP)
Strong SIP knowledge with the ability to perform investigations and troubleshooting
Experience with Avaya, Nortel PBX, Cisco CuCM, Cisco ICM, Avaya ACD and IVR, Aspect Dialers
Strong understanding of network infrastructure and design, including cabling, LAN, WAN, security, and wireless
Ability to work independently under general guidance and deliver results
Demonstrated experience performing hardware and software installations as required for voice communication systems
Bachelor’s Degree and/or 5+ years of related work experience
ITIL Foundations certification

Voip Engineer NC Resume Examples & Samples

Response and resolution of network and service outages
Recommend, quote and implement required VoIP servers and software
Setup and support Cisco Voice Cube (CCUM/Call Manager) technology and networks at all remote locations
Recommend and help setup control system networks
Monitor network including servers for performance, reliability and security risks
Recommend, deploy, and monitor VoIP administration and reporting software
Maintain VoIP hardware and routing operations through continuous engineering, development, and implementation
Recommend and install disaster recovery strategies
Punctual, regular and reliable attendance is essential for successful job performance

Senior Voip Engineer Resume Examples & Samples

Experience in Large Enterprise & Global SIP Engineering, Development, Deployments, and Support
Extensive Experience with Session Boarder Controller & Genesys SIP Stack
Software Development Experience integrating SIP with desktop applications
Proficient with Network and Voice Analysis Tools, like NetScout or similar tools
Extensive Experience with SIP, VoIP & TDM Co-Environment
Familiarity with Network and Common Data Center Infrastructure
Proficient with developing VoIP/SIP Application Security
Proficient with Writing Support and Procedure Diagrams, Graphs, and Documentation
Expert Knowledge of SIP, RTP, TCP/IP, NAT, WebRTC and Packet Analysis

Voip Engineer Resume Examples & Samples

Design and document the architecture and operating procedures for VoIP infrastructure equipment including Soft Switch, Session Border Controllers, Least cost Routing platforms and SIP User Agents
Document and test current and future features on these various network platforms
Document and test interoperability with carriers for all services, including voice origination and termination, E911, CALEA, OSDA, DSL, and other applications
Interoperability testing of IP infrastructure equipment with carriers, and customer premise equipment such as ATAs, DSL modems, and IP Video Phones
Support T3 escalations in troubleshooting complex customer issues
Write processes and procedures for operations, provisioning and NOC teams
Provide technical expertise and education to Marketing/Prod. Mgmt and other internal organizations as new products, services, and geography are evaluated
Support VoIP platform integration with legacy and new OSS and billing components
Strong communications skills, verbal and written
Motivated, organized and professional
Must prove solid technical understanding and knowledge of TCP/IP and SIP
Experience with packet analyzer (WireShark, Hammer, XMS, Palladian, etc)
Broad Works (or similar) experience required
Acme Packet SBC experience desired
SQL, Linux, or Perl experience a plus
Ability to take ownership of complicated issues, and complete a project from concept to full implementation
Excellent ability to report technical and project status to peers and executive team

Senior Voip Engineer Resume Examples & Samples

Plan, design, implement and manage projects that include new locations or deploying new technologies across the network
Handle complex tasks relating to Telephony operations, installation, and/or maintenance for local, off-site and/or remote locations
Oversee and interact with Vendors on analysis, acquisition, and installation of remote hardware and software
Work after hours and weekends as required by the business
Advanced knowledge of VoIP technologies including telephone systems and voice mail systems
Hands on experience in the implementation and support of carrier based SIP trunking
Track record of working independently with little direction
Strong analytical skills with critical attention to detail

Tier, Voip Engineer Resume Examples & Samples

Monitor network operations on a 24 x 7 x 365 basis
Operate and maintain a VVOC, collocated with the NOC
Monitor voice and video operations at the VVOC on a 24 x 7 x 365 basis
Provide voice and video engineering, operation and maintenance support
Provide a monthly Enterprise VTC Utilization report
Provide technical expertise to resolve network and other operational events and trouble tickets
Deliver notifications and alerts of critical operational events and incidents
Provide administrative support of installed systems/networks; assigning and controlling addresses, revising system configurations
Provides compilation of records and reports concerning network operations and maintenance. Troubleshoots network performance issues. Analyzes network traffic and provides capacity planning solutions
Aids and oversight for all VOSIP and VTC systems operations activities programming, system security policy procedures, and/or web strategy and operations
Monitors and responds to hardware, software, and network problems relating to VOSIP/VTC equipment
Utilizes software and hardware tools and identifies and diagnoses complex problems and factors affecting network performance
Troubleshoots network systems when necessary and makes improvements to the network
Experience with operation and maintenance of voice services in a diverse environment including, but not limited to, Voice-over IP, Private Branch Exchange (PBX), ISDN, inside cable plant, etc
Knowledge of voice analysis tools such as NETIQ
Demonstrated ability to configure, install and troubleshoot secure voice devices including but not limited to STEs, CISCO VOSIP/VTC and VIPERs
Knowledge of VOIP and VTC quality services
Working knowledge of voice conferencing services (bridges, meter place, etc.)
WAN Troubleshooting / problem determination skills
LAN troubleshooting / problem determination skills (Ethernet, HSRP, EIGRP, BGP, etc.)
Typically requires a Bachelor’s Degree and 7-9 years of professional IT experience preferably in a federal environment and or experience in lieu of degree