Customer Support Advisor Cover Letter

In response to your job posting for customer support advisor, I am including this letter and my resume for your review.

In the previous role, I was responsible for assistance for UNCG supported cloud storage applications (Box, Google Drive, OneDrive), as well as network access and storage, when appropriate.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Superior customer service skills and Professional Telephone etiquettes
• Independent analysis and problem solving skills
• Proficiency and expertise with PCs, Microsoft Office Suite and software applications
• Working knowledge of MS Office Applications, Windows, Internet and various applications
• Exposure to MS CRM / Salesforce will be an added advantage
• Good team player, but also able to perform independent tasks
• Communicate with customers using chat, email and phone
• Provide online assistance for products, websites, software

I am excited to be applying for the position of customer support advisor. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for support and maintains written resolutions to frequent problems such as networks, hardware, software applications used by Bank personnel.

My experience is an excellent fit for the list of requirements in this job:

• Handles on time customer escalations and complex situations
• Student or Graduate of Computer Science, Cybernetics, Mathematics-Informatics
• Basic knowledge of C/C++ and C#, including debugging skills
• Advanced experience with Windows operating systems
• Basic experience with Unix based operating systems (Solaris/ Linux)
• Strong English knowledge, both written and verbal
• Experience in leading a customer support team is essential
• Proven record of meeting targets

I am excited to be applying for the position of customer support advisor. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for a path to resolving inquiries related to all aspects of the device or product, including hardware, software, networking, operating system, applications, and interactions with the customer’s computer operating system and applications.

My experience is an excellent fit for the list of requirements in this job:

• Answer customer queries in timely and professional manner
• Collaborate closely with other team members and colleagues in the office
• Guide customers into finding the best solution for them
• Minimum typing speed of 35 wpm while talking with customers
• Technical Knowledge in Windows / Networking / Windows Servers
• Preferably with knowledge in C# and C++
• Property and Casualty insurance license, or Personal Lines insurance license
• Very good knowledge of Java, including debugging skills and some experience with debugging tools on different operating systems

In response to your job posting for customer support advisor, I am including this letter and my resume for your review.

In the previous role, I was responsible for guidance for Jr desktop support personnel to Install, configure, and troubleshoot applications software and related hardware (such as desktops, laptops, and related peripherals like printers, scanners, drives, monitors and video teleconferencing hardware).

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• SQL/ Java
• Very good knowledge of Java, C/C++, including debugging skills and some experience with debugging tools on different operating systems (Visual Studio, Sun/ Solaris Studio, Eclipse)
• Very good knowledge of Java or C/C++, including debugging skills and some experience with debugging tools on different operating systems (Visual Studio, Sun/ Solaris Studio, Eclipse)
• Experience with process adherence and suggesting improvements to processes
• Professional background will ideally include work experience working for an information technology consulting or services firm, servicing clients remotely with Windows Platform and applications, Desktops, Servers, Hardware and end-user application troubleshooting and escalations
• Experience with Virtualization (Hypervisors, VMware, Xen) preferred
• Manages service requests through different access channels
• Performs re-entitlement and clarification and contacts customer in case clarifications are needed

Please consider me for the customer support advisor opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for advanced support to Service Desk by responding to tickets related to Google applications and Dialpad.

Please consider my experience and qualifications for this position:

• Hands-on experience with Troposcatter systems and networking equipment
• Strong knowledge of Troposcatter fundamentals and basic network management
• Student or Graduate in Finance, Capital Markets or Economics
• Basic financial knowledge related to banking and / or capital markets concepts
• Able to work independently part of a customer facing team
• Student or Graduate in Computer Science, Cybernetics, Mathematics-Informatics
• Basic financial knowledge of C/C++ or C#, including debugging skills
• Experience in financial/banking or lending domain