Help Desk Technical Support Cover Letter

Help Desk Technical Support Cover Letter

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15 Help Desk Technical Support cover letter templates

What to include in a Cover Letter
1
Company Address
2
Salutation
3
Compelling Details
4
Respectful Closing

How to Write the Help Desk Technical Support Cover Letter

5561 Muller Forges
Russellmouth, RI 63627
Dear Gray Leuschke,

I submit this application to express my sincere interest in the help desk technical support position.

In my previous role, I was responsible for basic administration to the Active Directory environment.

My experience is an excellent fit for the list of requirements in this job:

  • First Level of support for PC’s, and all end users devices (Hardware/Software problems)
  • Install and supporting computer Cabling
  • First line, Second line of support for LAN’s and WAN’s
  • Report problems and tasks on the computer Service Disk Trouble Ticketing system
  • Backup’s and restore for end users computers
  • Logs all calls, interactions and do first line, second line support
  • Define, update, implement and monitor Operating procedures
  • Monitor, update Help Desk Inventory and end users assets

Thank you for considering me to become a member of your team.

Sincerely,

Hayden Hirthe

Responsibilities for Help Desk Technical Support Cover Letter

Help desk technical support responsible for windows platform system administration in Active Directory environments and MacOS system administration in Casper Suite environment.

Experience with Apple Products and hand held devices
Proficient with Windows operating systems primarily Windows 7
Nationally recognized Help Desk Certification
Call Center Experience (minimum of 9 months experience)
Experience with Remedy, or a similar Help Desk Ticketing system
Provide First line, second line of support for end users computing systems
Install and support Applications and Operating systems
Install and support for Printers and Printing services

Help Desk Technical Support Examples

Example #1

Example of Help Desk Technical Support Cover Letter

6225 Tinisha Summit
Argentinaville, AZ 52559-2994
Dear Tyler Bailey,

I am excited to be applying for the position of help desk technical support. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for level 3 support for SailPoint and integration with Active Directory, and other tools.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

  • Train end users, on operating system, Office and VOIP phones
  • Insure implementing the Department policies and procedures
  • Provides service in solving complex operating problems with system related malfunctions·
  • Meet with management to anticipate future computer needs ·
  • Keep abreast of new technologies associated with Computers and Peripherals ·
  • Check whether calls, interactions are logged correctly and escalated to the correct department
  • Follow up on calls, interactions escalated via service desk Trouble Ticketing system
  • Develop and maintain a basic working knowledge of store applications, corporate/dc/field issues to determine proper course of action for problem solution

I really appreciate you taking the time to review my application for the position of help desk technical support.

Sincerely,

Parker Renner

Example #2

Example of Help Desk Technical Support Cover Letter

1413 Titus Views
Edmouth, TX 19399-2275
Dear Dallas Leannon,

I would like to submit my application for the help desk technical support opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for tier 1 technical support (performing initial trouble ticket/call prioritization, diagnosis, analysis and troubleshooting and resolution of basic client hardware and software issues);.

My experience is an excellent fit for the list of requirements in this job:

  • Call Center/Help desk experience
  • Fulfill other functional responsibilities as determined by business need
  • Experience working in a professional services firm is preferred
  • Is familiar with local and wide area network concepts, wiring schemes, LAN/WAN connectivity, and data communications protocols
  • Detailed knowledge of current leading edge PC workstation, server hardware and software including networking and communications interfaces and relationships
  • Securty+ CE
  • Identify, manage, escalation, and resolve technical issues
  • Install and configure software, print drivers, utilities, to be utilized on workstations and computer networks

Thank you for taking your time to review my application.

Sincerely,

Story Langworth

Example #3

Example of Help Desk Technical Support Cover Letter

94074 Franklin Throughway
South Estrellaville, AL 31961-2045
Dear Ryan Prohaska,

In response to your job posting for help desk technical support, I am including this letter and my resume for your review.

Previously, I was responsible for property Systems Managers with pre-work requirements including pre-conference calls discussing implementation, ISP, Hardware/Software requirements, Active Directory requirements.

My experience is an excellent fit for the list of requirements in this job:

  • Perform hardware and software troubleshooting in accordance with documented requirements and departmental standards to ensure technically accurate solutions
  • Provide accurate call documentation
  • Recognize potential global issues based on the type or volume of calls coming in and sharing information with Team Leader on duty
  • Maintains a highly developed sense of integrity and commitment to customer satisfaction
  • Perform daily administrative duties as scheduled
  • Verify that all requests are made using approved formats, have been authorized by appropriate approvers, and are in compliance with SEC 501 (Commonwealth Security) requirements
  • Perform network monitoring and escalation of identified issues through defined procedures
  • Perform observations on Service Desk contacts for Quality Assurance purposes

Thank you in advance for taking the time to read my cover letter and to review my resume.

Sincerely,

Bellamy Walker

Example #4

Example of Help Desk Technical Support Cover Letter

498 Pearlie Terrace
East Leonidafurt, AL 06608
Dear Indigo Hayes,

In response to your job posting for help desk technical support, I am including this letter and my resume for your review.

Previously, I was responsible for level two diagnoses of Windows and Citrix client issues including operating system, devices, services, printing, network issues, and client application issues.

Please consider my qualifications and experience:

  • Contact customers and conduct research on returned customer surveys
  • Extensive Customer support/End user support
  • LAN Administration experience
  • Working knowledge of Windows 7/10 desktop
  • A+ or other technical certifications
  • Imaging for bulk builds
  • Familiar with the installation of upgrades, maintenance, troubleshooting, diagnostics and evaluation to determine solutions and alternatives
  • Strong computer skills including troubleshooting and networking

Thank you for taking your time to review my application.

Sincerely,

Rowan Brekke

Example #5

Example of Help Desk Technical Support Cover Letter

34573 Kraig Flat
Murazikhaven, ND 33857
Dear Parker Beer,

I would like to submit my application for the help desk technical support opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual and or job aids.

My experience is an excellent fit for the list of requirements in this job:

  • Troubleshoot all information technology issues, including software, hardware, and networking
  • Monitor installed systems, identify problems, and take corrective action
  • CompTIA A+ CE, Network+ CE or Security+ CE certification)
  • Working knowledge of Active Sync
  • Hands on experience with the design, build, and implementation of Mobile Device Management platform technologies AirWatch
  • Expertise with troubleshooting MDM related issues (server end user device)
  • Strong working knowledge of Android and iOS in the enterprise
  • Solid knowledge of computer networks and hardware connectivity.Search Jobs US

Thank you for your time and consideration.

Sincerely,

Blake Oberbrunner

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