Service Delivery Cover Letter

In response to your job posting for service delivery, I am including this letter and my resume for your review.

Previously, I was responsible for mentorship for process managers in each of the ITIL processes.

My experience is an excellent fit for the list of requirements in this job:

• Working knowledge of relevant technologies such as virtualisation, shared and dedicated hosting
• Well-developed communication skills and experience dealing with staff ranging from Service Desk analysts and highly technical architects to senior IT Managers and CIOs
• Highly efficient and well organised with demonstrable experience producing a range of written service delivery material such as service reports and service improvement plans
• Managing multiple work streams, internal resources and dynamic client priorities
• Diplomatic and able to remain calm under pressure
• Experience working with Service Level Agreements
• Experience working on service transitions
• Previous experience working with shared delivery teams

I am excited to be applying for the position of service delivery. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for subject matter expertise, act as technical product advocate, design, develop and implement ITIL processes, ITSM, ITAM, ITOM, Knowledge, Demand and Release Management modules within the ServiceNow platform.

Please consider my experience and qualifications for this position:

• Regular SLA / OLA reviews to ensure that all service lines are geared up to target
• Maintain a service risk register
• Ensure regular DR drills to make sure that the service preparedness for disaster scenarios
• Ensure timely inputs to the resilience forum
• Changes to Services
• Eliminate Incidents due to poorly executed changes Complete visibility of all proposed changes to & releases into Production
• Zero unapproved changes to Production
• Timely KEC activities

I submit this application to express my sincere interest in the service delivery position.

In the previous role, I was responsible for strong ITIL guidance to ensure processes meet business objectives and are executed at the highest quality level.

My experience is an excellent fit for the list of requirements in this job:

• Excellent knowledge and experience related to IT systems maintenance
• Knowledge of one of the following ETL processes and architectures
• Knowledge of one of ETL platforms
• Knowledge of Data Base area (ideally Oracle DB)
• Specialized knowledge in operating, administration and configuration of web server (Apache / JBOSS), and application server
• Demonstrate a broad knowledge of corporate organization and policies
• Demonstrate business, technical and functional knowledge at an expert level
• Proficiency in the use and management of support metrics (SLAs), tools, and reporting

I submit this application to express my sincere interest in the service delivery position.

Previously, I was responsible for training for external customers about ITIL Operational processes including tool configuration and usage.

Please consider my experience and qualifications for this position:

• Proven track record of successful results-oriented, solution and project definition and delivery
• Lean / Six Sigma and/or application of statistics in business environment
• Familiarity/Exposure to VSO and related tools/processes
• ITIL knowledge and process understanding/experience
• Enterprise knowledge management and corporate taxonomy
• Application and telemetry development
• The role requires individuals of graduate / A-level caliber
• The role requires the post holder to have accomplished / be working towards industry recognized professional qualification PRINCE, MSP, ITIL

In response to your job posting for service delivery, I am including this letter and my resume for your review.

In my previous role, I was responsible for strong IT Infrastructure Library (ITIL) guidance to ensure processes meet objectives and are executed at the highest quality level.

Please consider my qualifications and experience:

• Demonstrable Service Management experience operating large FTSE 100 websites or similar
• Technical experience of working with Cloud based and non-Cloud based Infrastructure and Services
• Experience developing and shaping technology roadmaps to support the business in the mid-long term
• Technical experience in deploying the latest web technologies into Cloud platforms
• Experience of working with a range of suppliers, on- and off- shore, to deliver software development and support services to agreed SLAs
• Experience of working in environments that use ITIL based frameworks
• Good understanding of the Oil and Gas business, or a Functional corporate environment
• Requires experience managing/leading a global staff in the application production support of a complex multi-platform environment