Service Delivery Consultant Cover Letter

I am excited to be applying for the position of service delivery consultant. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for in-depth advice and guidance to management and client groups, within the specialized areas of Client Experience & Frontline Support relating to strategies, technology and data trends, and data analysis.

Please consider my qualifications and experience:

• Acts as Project Manager, Business Analyst and Solution Designer for small to medium sized Service Operation Processes (SOP) projects
• Ensures adequate people change management for Service Operation Processes (SOP) related changes (communication, training )
• Ensures high quality of Service Operation Processes (SOP) solutions by taking responsibility for the planning and execution of system and user acceptance testing
• Ensures the operational readiness of the provided Service Operation Processes (SOP) solutions
• Supports the ContactOne Operations Specialist in assessing change requests raised by Group Operations functions
• Proven track record within consulting and technology, showing results oriented delivery of solutions
• Knowledge of Enterprise Processes and Tools
• Agile Certified or Experience

I am excited to be applying for the position of service delivery consultant. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for expertise, mentorship and influence change for use of technologies that provide configuration management for both software and IT infrastructure.

Please consider my experience and qualifications for this position:

• Experience utilizing the Agile methodology for Software Delivery
• Knowledge of SDLC Tools and the functional application of them (Jira, BitBucket, Jenkins, Sonar, Artifactory, and Ansible/Tower)
• Knowledge of testing methodologies and tools, scripting for automation of tools
• Strong knowledge of Bank Standards, Policies and operating environment
• Strong Communications skills and expert usage of the Microsoft Product Suite
• Facilitates and provides oversight of ITIL based Service Support processes (Incident Management
• Support process governance by conducting weekly/monthly meetings to review ticket volumes
• Provide mentorship for process managers in each of the ITIL processes

I am excited to be applying for the position of service delivery consultant. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for guidance, consultation and support to the Company's business areas as it relates to risk management activities and accountabilities.

Please consider my qualifications and experience:

• Event or Response Management Experience
• Solid understanding of the architecture of integration solutions (ESB/SOA/Microservices)
• Outstanding relationship management&collaboration skills
• Excellent meeting facilitation, conflict management and negotiation skills
• Preferred experience includes managed care, indemnity insurance, and health insurance sales
• Excellent written, presentation and oral communication skills in English, an asset
• Establish and maintain collaborative partnerships and provide support
• Leverage resources to be able to gather, present, and communicate data and develop solutions

In response to your job posting for service delivery consultant, I am including this letter and my resume for your review.

In the previous role, I was responsible for assistance to the IT and SHI Business teams as we adopt a new Information Technology Service Management (ITSM) tool, Dynamics365 Customer Experience (CE) in to our environment.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Previous experience managing multiple projects and priorities independently
• Experience in a change management, or transition type of role
• Strong understanding of application architecture, infrastructure and integrations
• Extensive experience with BMC Remedy 8.x and 9.x components, modules, and related reporting products BMC SmartIT and MyIT
• Extensive experience creating, modifying and configuring the Remedy Service Request Module (SRM), including SRD design, configuration of approval workflows, service level targets and Product/Operational Categorizations
• Experience with the Software Development Lifecycle (SDLC), including gathering business requirements, management of Development, QA and Business Analyst resources and deployment of releases into QA and Production environments
• Experience configuring and defining Remedy Foundation Data
• Strong people leader with experience working in an IT Operations environment leading mutualized support and development teams in multiple offshore locations

In response to your job posting for service delivery consultant, I am including this letter and my resume for your review.

Previously, I was responsible for admin support during any Change Management program; preparation and implementation of change projects with the business to support business adoption of new processes and ways of working.

Please consider my experience and qualifications for this position:

• IT Sys Performance Mgmt
• Wireline Voice/Telephony
• Utilize MS Excel on an advanced level to automate and assist teammates with all reporting needs
• Participate and lead various projects that require strong project documentation and stakeholder engagement
• WebEx and SharePoint proficiency
• Deep understanding of complex software licensing terms and conditions (examples – Microsoft, Oracle, IBM, BMC, SAP, HP)
• Working knowledge of Cloud/Virtualization technologies (VMware, XenApp, XenDesktop, AppV)
• Experience with software licensing compliance practices in large physical and logical (hosting) environments