Service Delivery Coordinator Cover Letter

I would like to submit my application for the service delivery coordinator opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for risk guidance and advice to business areas and operational and procedural knowledge and understanding to control groups (Office of the General Counsel (OGC), Compliance, Internal Audit, etc.).

Please consider my qualifications and experience:

• Experience leading and participating in technical working groups (Tiger Teams) designed to review and solve technical problems
• Strong project planning skills needed to develop and implement actionable recommendations based on reviews
• Work with the Government to understand their requirements and evaluate possible technical solutions
• Familiar with the purpose and experience supporting a Government Network Operations (NetOps) Constructs--ensure prompt and accurate response to performance impacting events and Government Leadership situational awareness
• O&M experience with technical infrastructure, hardware, and system software components
• Performing root cause analysis in support of service interruption recovery, documenting after action reports
• Worked in an IT environment preferred but not necessary
• Knowledge of EASE, Orchestrator, TIRKS, WFA, MILC, ARMOR

I am excited to be applying for the position of service delivery coordinator. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for creative solutions to improve access to Information Technology services, resolve business problems leveraging on system capabilities and reduce services process gaps (ITSM/ITIL).

Please consider my experience and qualifications for this position:

• Process escalations from various internal teams to resolve customer service issues stemming from porting, provisioning or 911 related items
• Fluently bilingual (French, English) in both speaking and writting
• Have the initiative to work with minimal instruction and direction
• In-depth knowledge of fiber optic telecommunications network business with experience ordering and managing off-net services
• Work with telecommunication vendors to drive order milestone
• Coordination with Zayo Sales Engineers and Optimization Team on NNI installation timelines
• Experience in leading shared and external Service Teams/Provider Management
• Proven people management skills, team leadership and international working experience

Please consider me for the service delivery coordinator opportunity. I am including my resume that lists my qualifications and experience.

In the previous role, I was responsible for exceptional customer support to distributors (including parts selection and ordering, pricing and availability, expediting delivery, dispute resolution and limited technical support).

Please consider my qualifications and experience:

• Strong experience in VIP support and stakeholder management at executive level
• Strong working knowledge of IT Systems and processes
• Demonstrated business relationship skills
• Fluent English and French oral and written
• Service Engineering experience is a merit
• Knowledge about aftermarket and product development systems and processes in Volvo (GLOPPS, Kola, SAP NBM, KAP, OAS, VDA, VDB)
• Previous bulk or Intermodal experience a definite asset
• Strong experience in Intermodal logistics

I submit this application to express my sincere interest in the service delivery coordinator position.

In my previous role, I was responsible for instruction and support on office systems and technology, order business cards, attend off-site meetings, answer phones and assist with other miscellaneous tasks as needed.

Please consider my experience and qualifications for this position:

• Proficient in Microsoft Office Suite (Outlook, MS Word, Excel, PowerPoint)
• Able to provide lead and guide peers and team members (i.e., work well with others)
• Experienced in coordinating workflows within high volume print production operations to include complex environments (i.e., large volume locations, multiple shifts)
• Able to provide leadership and support for accounts assigned while displaying a positive attitude
• Monitor and resolve exception tasks from the billing and provisioning systems for all residential and commercial order activity, including new connects, reconnects, service changes and disconnects
• Process inbound and outbound customer calls related to order exceptions, such as TPV failures and LNP errors, which prevent orders from flowing properly
• Resolve provisioning exceptions by researching issue and updating network elements for telephone and internet work orders via various switch and provisioning related tools
• Resolve E911 database exceptions and errors

In response to your job posting for service delivery coordinator, I am including this letter and my resume for your review.

In my previous role, I was responsible for general operational management and problem resolution across areas working with functional business leaders.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Experience in ensuring/implementing a service delivery standards in a large organization
• Comfortable presenting technical topics to business associates
• Germany, Kirchheimbolanden based – with up to approx
• Strong communications skills needed to interface with high-level customer representatives in English
• Economic understanding and basic financial practices preferred
• Independently verify and categorize a variety of requests and determine the best course of action for resolution based on technical knowledge of mission critical systems
• Ensure resolution of all service tickets requiring approval to be expedited
• Maintain and provide updates to configuration documentation for assigned infrastructure