Support Agent Cover Letter

I would like to submit my application for the support agent opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for technical support for networks, operating systems, and third-party products within the scope of Trimble products and solutions.

Please consider my experience and qualifications for this position:

• Mobile device proficiency (iOS and Android)
• Intermediate Excel, Access, Visio, Outlook usage
• Written and verbal communication of processes
• Moderate typing
• Passionate about accessibility
• Organizational, multitasking, and prioritization abilities
• BA/BS in computer engineering, computer science, data science
• Proficiency with technology and client service tools

In response to your job posting for support agent, I am including this letter and my resume for your review.

In the previous role, I was responsible for support for mobile phones, configures desktop operating systems and servers, and manages account access, password resets, and user access privileges.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Experience working with complex spreadsheets
• ACD phone system experience or equivalent
• Customer focused work experience
• Experience in Excel, Word, Outlook and PowerPoint
• Good phone / verbal communication
• Keyboard typing
• Fluency in English and an additional native-level EU language
• Strong, relatable social post skills

I would like to submit my application for the support agent opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for end-user support of general office tools, which includes troubleshooting and problem solving for access to various external systems such as the mainframe, servers, applications, internet and email systems.

Please consider my experience and qualifications for this position:

• Applies professional judgment and behaves in accordance with relevant regulations and ethics
• Is able to manage a (project) team to organize events, inside or outside the French NSE
• Demonstrated good interpersonal and communications skills
• Has successful international working experience
• Knowledgeable using tablets and mobile devices
• Focused on Customers
• Work with a sense of urgency to identify and meet deadlines
• Be able to multi-task while maintaining careful attention to detail

I would like to submit my application for the support agent opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for deskside Support to colleagues which includes: Desktops, Laptops, Printers, AV/VC, Telephony, Networks, Remote Access, Security Systems and Core Applications.

Please consider my qualifications and experience:

• A quick learner that can become a subject matter expert in the operations of our retail environment
• Experience with inContact or other ACD system is preferred
• High level of technical data entry skills
• Fluency in other languages (French), in addition to English
• Advanced user, technician, analyst or other with some computing knowledge
• Experience in call-center or support department as member or manager
• Knowledge of enterprise applications at user level (ERP, CRM, ...)
• Good level of English (conversation)

I would like to submit my application for the support agent opening. Please accept this letter and the attached resume.

Previously, I was responsible for deskside Support to XL Catlin colleagues which includes: Desktops, Laptops, Printers, AV/VC, Telephony, Networks, Remote Access, Security Systems and Core Applications.

Please consider my experience and qualifications for this position:

• Continually seeks to accomplish critical tasks with measurable results
• Prior experience using EFI Pace or other components of the EFI Midmarket Suite strongly preferred
• Experience using Salesforce.com, Confluence and JIRA preferred
• Customer support experience, no less thant 6 months
• Ongoing studies in Social communication, Marketing, Advertising & Publishing, Business Administrations are desirable
• Advanced English skills (both written and speaking)
• Customer Service experience of progressive complexity in a retail, call center, or financial setting
• Strong English verbal and written communication