Box Office Job Description
Box Office Duties & Responsibilities
To write an effective box office job description, begin by listing detailed duties, responsibilities and expectations. We have included box office job description templates that you can modify and use.
Sample responsibilities for this position include:
Box Office Qualifications
Qualifications for a job description may include education, certification, and experience.
Education for Box Office
Typically a job would require a certain level of education.
Employers hiring for the box office job most commonly would prefer for their future employee to have a relevant degree such as Collage and High School Degree in Education, Accounting, Arts, Business, The College, Marketing, Sciences, Management, Computer, Performing Arts
Skills for Box Office
Desired skills for box office include:
Desired experience for box office includes:
Box Office Examples
Box Office Job Description
- Run a production department meeting when events go on sale
- Detail orientated mindset
- Able to work quickly and proficiently
- Research accounts
- Answering questions for patrons relating to the seats and/or performances
- Processing orders for patrons over the phone and in person
- Daily balancing of cash drawer
- Filing and other office related duties
- Develop annual strategy for communication to existing theatre patrons
- Supervise cash and credit card transactions for all ticket sales
- Must have strong knowledge of Microsoft Office applications (Word, Excel, Outlook)
- Must possess and exude a positive and team-oriented attitude
- Must be able to accurately and efficiently deal with large quantities of cash and/or other payment
- Responsible for ticket sales for the venue
- Work events on nights and weekend as scheduled
- Minimum education of high school diploma or its equivalency
Box Office Job Description
- Make recommendations relating to box office policies and procedures
- Complete and distribute a show report with all relevant information from the ticketing systems and as provided by the Box Office Manager or Duty Manager
- Liaise with the Box Office Manager, Duty Manager and Promoter to pass on all sales figures and relevant show information as needed
- Liaise with the Ticketmaster Account Manager and Box Office Manager for all Ticketmaster operation and system matters, including the correct reporting of all system errors and software bugs
- Provide a high level of customer service at all times and to deal with any customer complaints in a professional and reasonable manner
- Sells tickets using touchscreen computer terminal and scanner at select locations
- Set up assisted listening and closed captioning devices for hearing or visually impaired guests
- Effectively communicates to guests in person and over the phone regarding policies, admission prices, show times, and movies
- Directs guests to auditoriums and tears tickets when Ticket Taker is not present
- Maintains knowledge and understands operational processes for redeeming coupons, vouchers, gift cards and had an understanding of all discount programs
- Must have an understanding, or have the ability to learn, basic computer skills & Citizens Business Bank Arena ticketing platform (currently AXS)
- Daily Report Generation
- Season Ticket Preparation
- Must have knowledge and experience with AXS, Ticketmaster ticketing systems and Archtics
- Must be able to frequently move freely about the office, hotel and casino, maintain manual dexterity to access computer via computer keyboard and operate office equipment, such as telephones, copiers, fax machine
- The successful candidate should be a team player and go-getter seeking to learn and grow with the department and company
Box Office Job Description
- Maintain box office database
- Report box office income for all performances
- Coordinate box office operations with off-site venues
- Replaces ticket paper stock
- Knowledge of and adherence to PCI compliance regulations
- Participates as needed on theatre committees – safety, promotions
- Prepares and monitors specific materials unique to the program, project, initiative or area of a department/college
- Provides training and professional development in the related subject matter or methodology
- Develops and facilitates related training workshops and updates operations manuals
- Assist with management of housekeeping in the J
- All applicants must submit a cover letter to be considered
- Must have working knowledge of Microsoft Word and Excel and an understanding of box office operations, ticketing systems, call center operations
- Must have a legal right to work in the US
- Ability to work evenings, nights, and weekends
- Outstanding influence, collaboration and communication skills
- The position requires some evening and weekend hours for events
Box Office Job Description
- Balance the accounts daily and report financial information to accounting as assigned
- Prepare related reports as assigned
- Recruitment and hiring staff, ensure that hiring / disciplinary / termination standards follow all Van Buren guidelines
- Be aware of the details of all shows at the venue and be able to communicate the information to customers as and when requested
- Reclass tickets and set up prices to make them available for sale on the night of the event
- Sell tickets for all future events using PCI and Microflex
- Complete end of show banking and cash handling
- Provide guestlist assistance
- Accurately sign in and out of work on a shift by shift basis producing a weekly time sheet
- Maintain a high standard of cleanliness and tidiness of working areas
- Must have 4 year box office experience and 4 years supervisory experience (manager or supervisor)
- Able to work quickly
- Filing (non show days only)
- Building accounts (non show days only)
- Responsible for tickets and cash
- Sell tickets, upgrades, VIP Club access
Box Office Job Description
- Good English language and general communication skills
- Ticketing experience desirable but not essential
- Organize and distribute “Guest List” tickets
- Greet, direct and welcome visitors
- Answer general questions
- Sell, reserve, and distribute tickets for dance, music, and theatre performances
- Record attendance data for dance presenting series
- Participate in weekly production meetings with Dance Center faculty and staff
- Serve as an intermediary for manager with internal and external contacts to resolve ticket, seat and subscription issues
- Handle contact with renting companies (discounts, special promotions)
- Reconcile ticket sales at the end of shift
- Resolve conflicts such as customer complaints or seating disputes
- Verify authenticity of tickets, laminates, passes, wristbands
- Flexible availability to accommodate working weekend/evening events
- Interest in technology and aptitude to learn new tech quickly
- Flexible schedule as needed