Box Office Manager Job Description
Box Office Manager Duties & Responsibilities
To write an effective box office manager job description, begin by listing detailed duties, responsibilities and expectations. We have included box office manager job description templates that you can modify and use.
Sample responsibilities for this position include:
Box Office Manager Qualifications
Qualifications for a job description may include education, certification, and experience.
Education for Box Office Manager
Typically a job would require a certain level of education.
Employers hiring for the box office manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Education, Accounting, Arts, Business, Sciences, Business/Administration, Marketing, Management, Theatre, Performing Arts
Skills for Box Office Manager
Desired skills for box office manager include:
Desired experience for box office manager includes:
Box Office Manager Examples
Box Office Manager Job Description
- To recruit, train and rota casual box office staff to the required standard so that all shifts can be covered
- Ensuring that the Box Office areas are kept clean and tidy at all times
- Reporting back to the Management Team on a weekly basis regarding box office performance
- Expanding box office trade
- Familiarity with ticketing software and general practices preferred
- Must possess a high degree of interpersonal and customer service skills necessary to ensure total guest satisfaction
- To ensure the smooth running of the venue Box Office and Guest List
- Work all events at the Wiltern as schedule
- Build and maintain all events for Hollywood Casino Amphitheatre and a share at Aragon Ballroom
- Ensure equipment is working appropriately and verify correct ticket sales
- Must be highly knowledgeable about AXS ticketing system and comfortable with other ticketing systems (Ticketmaster, Stranger Ticketing, Gingerbread Shed)
- BA/BS degree (Business, Marketing, Communications preferred)
- Proficient in a Ticketing Solutions System Excel
- Expected to work weekends, holidays, and night time hours
- Demonstrated experience in hirng and managing part time employees is required
- Experience with Tickemaster Archtics software preferred
Box Office Manager Job Description
- Staffs, trains, and manages box office at events
- Act as the onsite Festival Box Office & Guest List Manager for C3 fests as assigned
- Design and compose emails, web content, letters, postcards, and other electronic and print pieces sent to current patrons
- Assist the Theatre Operations Manager with daily theatre operations, including filing, organization, and event set-up
- Keeping accurate and detailed records for all events and projects in such a format that they are comprehensive in the event of leave or sickness
- Preparing invoices and credit notes relating to ticketing
- Bringing to Management’s attention any issues relating to the fabric of the building or maintenance
- Work with the Ticketmaster CAM’s, maintaining a good relationship
- Be prepared to undertake any training as required by the General Manager
- Providing excellent customer care to all visitors, artists and customers at all times
- Highly effective telephone, computer and organizational skills
- The ability to maintain composure and professionalism during periods of peak demand
- Experience in developing budgets and managing cost-of-sales is strongly preferred
- Knowledge of PCI DSS compliance and procedures
- Excellent people skills, with the ability to interact effectively and in a professional, diplomatic, and mature manner with internal and external clients at all levels
- A minimum education level of Bachelor of Arts/Sciences Degree in Business, Accounting, Sales or Related Field
Box Office Manager Job Description
- Ensuring the smooth running of the venue Box Office
- To be willing and able to cross work across departments, particularly with a view to duty managing events
- To have an active role with marketing team to drive sales, undertake research as necessary and contribute to marketing initiatives
- Any other duties that may arise
- Sales via Ticketweb system, cash, credit card and ticket reconciliation
- Transmission of all Ticketweb information, as per instructions including Daily Print Outs
- Monitoring event ticket sales in all outlets as necessary
- Ensure tickets for confirmed events are on sale by all outlets
- Ticket distribution to outlets
- Cash handling, and using the correct procedures to record any cash or credit card sales
- Must be able to frequently move freely about the office, hotel and casino, maintain manual dexterity to access computer via computer keyboard and operate office equipment, such as telephones, copiers, fax machine, , withstand various activities such as frequent walking, sitting for long periods and withstand prolonged standing, stretching, bending and kneeling without restriction
- Be able to touch and handle supplies in a safe and non-hazardous manner, maintaining proper hygiene, cleanliness, and disposal methods
- Must have the ability to stand, sit, crouch, and bend throughout the course of daily activities
- Must be willing to submit to a criminal background check, employment check, and a drug test prior to employment
- A minimum education level of Bachelor of Arts/Sciences Degree (4-year Degree Required)
- Willing to undergo a post-offer criminal background check, employment check, and a drug screening examination prior to employment
Box Office Manager Job Description
- To act as a member of the venue management taking responsibility for the Box Office department and its financial performance
- To act as the primary point of contact regarding all matters relating to the box office operations for all relevant parties both internal and external
- Ticket sales and ensuring that the attendance figures tally with the z reports on a nightly basis
- Running the guest list when requested
- Logging lost property and giving lost property collection information cards out
- Selling tickets for upcoming events
- Exit flyer where requested
- Print Box and Season Ticket holder tickets and assist with the fulfillment as needed
- Must have the ability to manage and direct up to 40 union staff members
- Must have experience with Archtics, Ticketmaster Host, Ticketmaster Access Manger & Archtics Account Manager
- This is a part-time position that will work 32 hours per week
- Must have knowledge and experience with Ticketmaster ticketing systems and Archtics
- Strong written and verbal communications, superior interpersonal and management skills
- Experience with the standard operations of a performing arts center front of house
- Demonstrated understanding and experience of standard practices in the performing arts and event production
- Ability to think strategically about all aspects associated with the image of the Center, including Resident Companies, patrons, and institutions
Box Office Manager Job Description
- Act as senior management available for customer service inquiries and escalated customer issues
- Confirm shows and ticket allocations as necessary and ensure that all events are set up accurately and run smoothly
- Process all printing requirements for promoters and co-ordinate with AMG Ticketing to ensure all ticket stock is provided to all agents in a timely fashion
- Ensure that ticket allocations are monitored and potential rebate opportunities for the venue maximised via ticket sales through venue ticket agents
- To process and log all accessibility bookings
- To liaise with the Ticketmaster Events Manager and Venue Manager for Ticketmaster operation and system matters, including the correct reporting of all system errors and software bugs
- To liaise with Ticketmaster IT in regards the smooth running of the Access Manager scanner system
- Manages ticketing of all events at Blizzard Arena
- Works directly with ticketing vendor to set up and event ticket sales
- Organizes and processes ticket holds and in-house orders
- Candidates should have experience dealing with promoters
- Experience in an arena environment preferred
- A bachelor's degree in Arts Administration or a related field
- Ability to manage multiple work tasks throughout a day with the understanding of completing necessary duties in a timely manner
- Experience with Banner (the University accounting system)
- 7 + years of ticketing experience, sports arena/entertainment venue preferred