Center Support Job Description
Center Support Duties & Responsibilities
To write an effective center support job description, begin by listing detailed duties, responsibilities and expectations. We have included center support job description templates that you can modify and use.
Sample responsibilities for this position include:
Center Support Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Center Support
List any licenses or certifications required by the position: NW, ITIL, EMD, HDA, CSS, MCSE, BICSI, HDI, IAT, DODI
Education for Center Support
Typically a job would require a certain level of education.
Employers hiring for the center support job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Education, Technical, Associates, Computer Science, Business, Information Technology, Technology, Management, Information Systems, Computer
Skills for Center Support
Desired skills for center support include:
Desired experience for center support includes:
Center Support Examples
Center Support Job Description
- Analyze alarm conditions presented by various internal management systems
- Record all customer contact information, reported issues, and troubleshooting efforts in the Company’s management database and/or Support Center system
- Keep supervisor informed about all computer and/or system anomalies
- Use and maintain knowledge base and other knowledge tools
- Complete individual assessments with clients and develop an Individual Treatment Plan (ITP) which will enable the individual to move toward being emotionally and spiritually responsible for their children
- Assist in administering the FSC Family Formation curriculum and expand knowledge in the FSC classroom
- Conduct individual, group and/or family therapy sessions and workshops
- Provide and document one on one case management
- Maintain all data and/or database needed to generate reports related to assigned activities
- Submit bi-weekly case management reports
- Previous Corporate/Legal IT Support experience
- Must be motivated and a team-oriented individual with excellent communication and customer service skills, and have a positive attitude
- Have demonstrated experience solving problems with a wide variety of computer software and hardware in a customer service environment
- Experience with Service Desk Express (SDE), Crystal Reports, SQL databases and/or antivirus software are highly beneficial
- Minimum 1 year direct experience
- Two (2) years of Help Desk/Support Center experience and one (1) year of prior supervisory experience strongly preferred
Center Support Job Description
- Review and possess a working knowledge of all programs, forms, and grants related to your duties
- Provide outcome information as needed for monthly reporting
- Assist with the planning and/or implementation of family bonding events
- Ad Check-Offer/Pricing Verification to customer facing marketing media
- Performs Quality Assurance validations for advertised and unadvertised promotions
- Assists with non-standard offer builds based on merchant direction
- Updates/Modifies offers as needed to ensure pricing integrity
- Serves as liaison between Merchant and Critical Ops
- Addresses communication from stores, merchant teams and SHC support teams to correct reported issues
- Researches pricing marketing system issues to determine necessity of IT involvement
- Corporate/Legal IT Support experience
- Experience supporting Blackberry, Android, and iOS devices (iPhone/iPad) with Exchange email
- Must be knowledgeable in basic computer operation and related troubleshooting efforts
- Must be able to type quickly and accurately, preferably at least 50 wpm
- Must have exceptional customer service, communication, and phone etiquette skills
- Must be highly organized, detail-oriented, and able to effectively multi-task
Center Support Job Description
- Coordinates cross-functional teams to identify, manage, and resolve issues
- Coordinates communications related to Kmart & Sears Format applications
- Creates JIRA Tickets
- Checks/Validates Signs
- Posts Ad Alerts/Ad Retractions
- Runs Microstrategy & Auditing Reports
- Working independently will provide technical support to users reporting issues relating to network, desktop hardware, software applications, and enterprise applications
- Taking appropriate corrective action and making necessary judgment decisions to escalate complex issues to higher support levels following established escalation procedures
- Develop subject matter expertise to support enterprise applications and technologies of company IT and operations
- Possess strong communication skills using exploratory questions to determine the user's issue, determine a diagnosis and resolution of reported issue
- Must be culturally competent in working with men who need maximum direction regarding responsible parenting issues
- Must be able to utilize agency and community resources to meet goals
- Must be able to organize and present information
- Must be team oriented and be able to work independently
- Must understand and practice the NASW code of ethics
- Minimum requirement, B.S
Center Support Job Description
- Ability to work independently as a remote support analyst
- Work efficiently and professionally with other Support Team Analysts
- Completing a training program to learn how to respond to various business-related issues and requests that are reported by associates throughout the company
- Observing other Analysts in the completion of job responsibilities, handling customer requests and reporting of incidents
- Demonstrating the ability to complete the responsibilities of a Support Center Analyst with direct supervision after 3 months of training and observation
- Demonstrating the ability to complete responsibilities of a Support Center Analyst with guidance and assistance from others as needed after 6 months of training and supervised performance
- Facilitates the Support Center's Quality Assurance program which includes the creation of score cards by functional area, the monthly review and grading of calls, emails, and other interactions
- Develop and deliver onsite and remote, end user, training for Franchise and Corporate system based on needs analysis
- Receives and prioritizes incoming telephone, voicemail, email and in-person requests for assistance from users experiencing problems with hardware, software, networking and other computing-related technologies
- Evaluates and resolves client computing issues in-person and remotely
- One (1) year of prior experience in an IT Help Desk/Support Center environment strongly preferred
- Experience working with at-risk populations, non-custodial fathers, families, children and youth is a must
- Knowledge of and prior success with group facilitation, individual counseling and family therapy
- Ability to balance multiple projects at one time and drive initiatives to completion
- Flexibility to adapt to an evolving business environment with changing priorities
- Assertive, self starter, motivated
Center Support Job Description
- Installs and/or assists in the installation and configuration of software and hardware
- Trains and guides campus community members in the use of technology
- Writes online announcements to notify customers of system changes or issues, security alerts and new software/hardware releases
- Monitors online forums and web pages for content accuracy and usability
- Trains and assists student workers
- Processes account-related requests received including, but not limited to, change of address, payoffs, ACH debits, account information, and zero balance letters
- Ability to meet or exceed performance goals
- Ability to arrive to work on time and work in a professional manner
- Manage Vanguard specific queues, including but not limited to Shuttle Scheduling, Room Reservations, and facility maintenance service requests
- Generate, dispatch, and close out service requests as necessary from the Global Support Center
- Experience providing technical support in a Windows 7 based environment
- Flexibility to work weekends and/or holidays as needed
- Tenacity to persist and remove roadblocks
- Support Center experience
- Students pursuing a bachelor’s degree in Business, Communications, Marketing, or related at an
- 2-3 Years Developing and Delivering Training in a Call Center Environment