Content Support Job Description
Content support
provides first level diagnostics and support for Microsoft Office 365, Windows 7 Operating System, Windows hardware platforms, and Office products including provisioning user accounts, troubleshooting user accounts, and educating end users on use of Microsoft features and functions.
Content Support Duties & Responsibilities
To write an effective content support job description, begin by listing detailed duties, responsibilities and expectations. We have included content support job description templates that you can modify and use.
Sample responsibilities for this position include:
Write and develop content for several mediums – online, video, – that has maximum accessibility and value to customer with the ultimate result of deflecting CS contacts
Monitoring and maintaining end-to-end content workflows, and content processing systems
Responding to trouble tickets, customer calls and monitoring alarms and following established troubleshooting and escalation procedures
Assisting the engineering and software development groups in resolving day to day technical issues, reporting software bugs to internal and external audiences
Part of a team operating video on demand (VOD), digital asset management (DAM), and digital distribution technology solutions
Compiling and publishing regular reports on content usage, system performance, uptime and other metrics for both internal and external audiences
Create views, scripts, saved searches, wiki pages and other operational aids for support personnel
Documenting, creating, testing and deploying business rules for various VOD and OTT workflows
Collaborating with partners in all steps of the digital delivery supply chain
Understanding, documenting and enforcing cable provider-specific rules for content
Content Support Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Content Support
List any licenses or certifications required by the position: ITIL, ITSM, KCS, CRA, ICRM, NAGARA, SSL, URL, POST, GET
Education for Content Support
Typically a job would require a certain level of education.
Employers hiring for the content support job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Computer Science, Engineering, Technical, Education, Information Technology, Business, Mathematics, Physics, Marketing, Information Science
Skills for Content Support
Desired skills for content support include:
Microsoft Excel
Aspects of electronic resource management within a library setting
Bibliographic metadata standards
Accounting and audit principles
Practices and legislation/regulations
Tax
Microsoft Office products
Metrics and KPIs
Process management
Products Planning and Management System
Desired experience for content support includes:
Self-motivated and curious, eager to learn when faced with challenges
Creating, modifying, updating SQL queries in a relational database
HTML / HTTP / REST Fundamentals
Standard Linux commands / shell scripting
Familiarity with issue ticketing systems (JIRA preferred)
Working knowledge of network technology and devices web/app UI
Content Support Examples
1
Content Support Job Description
Job Description Example
Our growing company is hiring for a content support. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for content support
- Design and manage solution architecture and topology
- Communicate requirements, network data flows and required infrastructure services to the infrastructure team
- Perform all implementation and maintenance activities in production and QA environments, ensuring change management procedures are employed
- Work closely with product management, development and QA teams to oversee the smooth transition of enhancements and fixes from development into the production environment
- Responsible for ITCS014 compliance of all middleware components in QA and production
- Development and maintenance of automation scripts and scheduled jobs which transform various application components into a complete integrated solution
- Ensure distribution of client deliverables on daily schedule
- Design and maintain application and server monitoring and alerts to notify of any potential issues in the production and QA environments
- Owner of business continuity solution including on-site redundancies, backups and offsite disaster recovery plan and procedures specific to RCOC
- Design and support development systems and maintain ITCS104 compliant security posture for development environment
Qualifications for content support
- 3+ years experience with VOD, excellent understanding on video and metadata specification
- Familiar with CMS, AMS, VOD systems
- Must have excellent interpersonal and written communication skills
- Must be resourceful, able to adapt to new situations, and to work in a fast-paced, rapidly changing environment
- Willing to work night and/or swing shifts and to be part of an on-call rotation
- Bash or programming languages such as Python, Java,or PHP
2
Content Support Job Description
Job Description Example
Our company is looking for a content support. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for content support
- Measure effectiveness of content, engaging with key stakeholders to continuously evolve to meet changing business needs
- Monitor and collect all content needed for sales and retention efforts, and enforce content processes and guidelines
- Assist with Program Ordering and Versioning
- Build CIDs and manage delivery and scheduling (including previewing) for non-programming assets (intros and outros from the production team and any other graphics or short form content from on-air, digital)
- Collaborate with programming, digital and marketing to make sure scheduling and messaging objectives are met
- Work with Global Technology Organization (GTO) and digital to make sure downstream processing and distribution quality control is maintained
- Establish and manage effective working relationships with all key business partners in multiple locations
- Manage phone, e-mail, and chat support for moderate to complex system or content issues
- Create, edit, and archive knowledgebase content on the Marketing Nation Community
- Responsible for the creation and maintenance of technical documentation
Qualifications for content support
- Background in performing and managing resources responsible for implementing video systems a must
- Familiarity with digital video analyzers, surveillance systems, VOD, satellite receivers, content delivery networks and encoders
- Experience with database management and programming or promo scheduling preferred
- Possesses sound business acumen
- Bachelor’s degree or 3 years of relevant experience in an office environment required
- Corporate learning experience preferred
3
Content Support Job Description
Job Description Example
Our growing company is hiring for a content support. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for content support
- Assist engineers, UX designers, and others in drafting user-facing content
- Interpret business processes, process narratives, and configured system to determine the simplest set of instructions for completing a specific task
- Create, edit, and proofread procedural instructional documentation
- Collaborate with Instructional Designers to deliver complete learning content solutions
- Participate in process and system demonstrations
- Conduct technical reviews of documentation to ensure accuracy
- Master and develop processes that enhance efficiency across the team
- Take the ownership of the E-content process during the internal meetings with the
- Participates in test efforts for software product development or supports projects to measure quality of functional (business) components of systems
- Leads the formal test execution phases on larger projects
Qualifications for content support
- Maintains advanced level of proficiency in Microsoft Outlook, Word, OneNote, Excel, Acrobat and PowerPoint preferred
- Proficiency in using learning technologies is preferred (Learning Management Software, Brainshark, Camtasia, CPE compliance tools)
- Experience in a professional services organization preferred
- Positive attitude towards all team members, customers and partners
- Bachelor degree in a relevant field such as instructional or educational technology or Technical Writing Certificate
- Can conceptualize technical-functional content into something that customers can understand and enjoy consuming
4
Content Support Job Description
Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of content support. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for content support
- Executes requirements-based functional tests for application software
- Maintains liaison with content sponsors and technical personnel to assure highly effective, reliable and timely support for learning initiatives
- Responsible for validation of content and documentation delivered by sponsors and developers
- Maintains liaison with content sponsors an technical personnel to assure highly effective, reliable, and timely support for learning initiatives
- Should be competent in programming with standards-based web technologies such as DHTML, XHTML, XML, CSS, JavaScript, SQL, Web-services
- Additionally, position participates in and may coordinate highly complex for delivery via the Navy's LMS applications suite
- Direct our users to the best contact channel (email, phone, chat, ) to address their issues
- Master the in-house web UI to update website crawling configurations
- Manage a pipeline of tickets and respond to cases assigned to you
- Continuous improvement of content quality and expansion of content coverage via the in-house UI
Qualifications for content support
- Extensive experience creating end-user documentation
- Proficiency with a variety of development, authoring, and content management tools
- Experience with adult learning theory/course facilitation
- Asynchronous training content development a plus
- Bachelor’s Degree in Information Technology, Information Systems Management, Or Engineering
- 1+ year of experience with mobility technologies specifically Good for Enterprise and Airwatch with production support experience
5
Content Support Job Description
Job Description Example
Our company is looking for a content support. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for content support
- Oversee operations for original content, onboard and manage partner content on both the Midroll and Stitcher platforms
- Digital content implementation, and maintenance of, global and localized propositions
- Close cooperation with various development teams in order to manage the implementation of different content types for our services (help pages, functional copy, motivational content and other)
- Providing support in defining requirements and validation of different content management system tools
- Collaboration with internal and external personnel
- Utilize input from stakeholders to write customer and associate facing support content
- Leverage data, user inputs, and support content audits to drive content improvement and management decisions
- Provide input on support content standards
- Gracefully manage priorities within a fast-paced, dynamic team
- You will direct our users to the best contact channel (email, phone, chat, ) to address their issues
Qualifications for content support
- 1+ year of experience with Microsoft Exchange, Cisco IronPort Email Security, Messaging technologies SPF|DKIM|DMARK, Mobile Device Management, SharePoint, or collaboration tools
- 1+ year of experience with open-source technologies, AWS, DevOps, or cloud computing support
- 1+ year of experience with Agile Process work environments
- 1+ year of IT experience in production support for enterprise users and large data center environments
- Research activities (addresses, contracts, royalties)
- DoD IAT Level II GSEC or Security+ce or SSCP or CCNA-Security required to start work