Delivery Associate Job Description
Delivery Associate Duties & Responsibilities
To write an effective delivery associate job description, begin by listing detailed duties, responsibilities and expectations. We have included delivery associate job description templates that you can modify and use.
Sample responsibilities for this position include:
Delivery Associate Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Delivery Associate
List any licenses or certifications required by the position: SAP, SSO, STRUST, ITIL, PMP, MBA, LOB, CISM, CISSP, SD
Education for Delivery Associate
Typically a job would require a certain level of education.
Employers hiring for the delivery associate job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Education, Engineering, Business/Administration, Information Systems, Business, Computer Science, Technical, Management, Associates, Finance
Skills for Delivery Associate
Desired skills for delivery associate include:
Desired experience for delivery associate includes:
Delivery Associate Examples
Delivery Associate Job Description
- Work with clients and / or third-party vendors to begin to understand requirements and escalate issues with a focus on maintaining a seamless process flow
- Manage their own time in order to meet deadlines, including taking Initiative to monitor work after hours
- Verify input/output counts, monitors data processing jobs and audits/verify the results based on historical trends
- Lead client meetings as it pertains to solution, research, issues, change management and trouble shooting
- Outside List Manager
- Ensure high quality and up-to-date information in planning and tracking tools for project and study level data
- Support the SDL/PDL for study and project coordination
- Provide support for the preparation of operational meetings
- Update Opportunity Pipeline Report in Salesforce.com
- Update Weekly and Monthly Department Reporting
- Manage a team of developers to coordinate to develop applications that or of the highest quality and are delivered in a timely manner
- Be responsible for end to end implementation of solution to the customer
- Interface with the US team and track all open issues to closure during delivery
- Minimum 9+ years of work experience in end-end delivery of application development
- Good knowledge of SQL, Relational databases and Data Modeling
- Create and maintain presentation deck for Weekly PMO meetings
Delivery Associate Job Description
- Support creation and update for projects in BQE
- Support the development and maintenance of project templates
- Create and Maintain Contract Documents (MSA, SOW’s/CR’s)
- Build client relationships for assigned accounts
- Oversee the implementation project(s) for assigned clients
- Manage the SOW / Contract requirements and related change requests (CR)
- Manage project status, issues/risks and client expectations and escalate as needed
- Manage consultant’s project tasks, including time and expenses entry and exceptions
- Monitor project budgets (labor and expense)
- Develop and manage milestone plans with key activities and dependencies
- Adhere to all documented PMO process and procedures (DM Manual and related documentation)
- Establish and manage the quality assurance schedule and activities, include executive reviews
- Define deliverables, templates and standards for the project
- Manage the resources, including time and expense entry and exceptions
- Identify, track, and report project performance metrics to the client
- Manage project issues/risks, scope, budgets and client expectations
Delivery Associate Job Description
- Conduct regularly scheduled status meetings with consultants
- Maintain project files on SharePoint
- Monitor budget to actual project expenditures, headcount and deliverable completion
- Manage and maintain project financials in BillQuick (resources, schedule and budget)
- Assist with addressing invoicing and collection issues
- Receive all incoming phone calls
- Create service Work Orders as required, in accordance with company policy / procedure
- Rewrite invoices, in part or full as required for damaged product or when customer is not available for delivery
- Conduct the driver check in process when a driver returns at the end of the day
- Confirm invoices are signed off correctly detailing any discrepancies
- Salesforce.com (plus)
- Motivated to learn by asking questions
- Communicate with QC and the store to create and resolve any failed EEX reports
- Confirm the invoice status of all returned items
- Maintain the highest level of customer service at all times
- Competent working knowledge of retail, generally accepted practices and procedures an asset
Delivery Associate Job Description
- Iteratively deliver software which achieves objectives using appropriate agile tools ensuring just enough process is used
- Lead the collaborative dynamic planning process
- Full accountability for team’s and individuals’ performance, management and development
- Support, guide and facilitate a high performing, multi-disciplinary team
- Measure and analyse team performance and continually improve
- Drive exemplary team performance especially during difficult and challenging circumstances
- Embed a culture of quality and continuous improvement ensuring customer needs are met and expectations exceeded
- Build effective relationships with the Delivery Manager community, the business, key stakeholders and wider teams
- Actively engage with other software delivery teams and stakeholders to ensure understanding of the team/s objectives and the work being done generating commitment to goals at all levels
- Empower and direct your team to communicate with business users to gain information that will allow them to deliver the best solution
- Proficient English written and verbal communication skills
- Proficient administrative ability
- Min 6 months working experience in commercial transport service environment
- Min 6 months working experience in customer service environment
- Solid experience in the Distribution Sector, including intimate knowledge of current industry trends and challenges
- Willing and able to travel as required but ideally located in Toronto or Montreal
Delivery Associate Job Description
- Actively participate in the Delivery Manager community share and benefit from the lessons of other teams, bring in best-practice and leverage group capabilities
- Use an RF scanner for check in freight
- Efficient and accurate delivery of parts to wholesale customers
- Actively engages with project teams to track and establish timing for packaging of project documents
- Provides feedback to management to improve delivery processes and procedures
- Implements processes and tools to support on-time delivery
- Uses software tools to format and prepare documents for review and approval
- Prints and performs a final quality check of customer drawings and documents
- Packages documents for final delivery to customer in electronic form and hardcopy
- Downloads documents from customer document systems and can efficiently file and track hundreds of documents
- Experience in translating IT and business strategies into deliverable action plans - preferable
- Experience in facilitating the delivery of high quality software solutions through teams - preferable
- Broad range of experience gained across software delivery (Testing, Business Analysis, Development, Project Management) - preferable
- Experience of delivering value with Agile methods - preferable
- Experience of building release plans and roadmaps - preferable
- Minimum 21-years (to comply with DOT regulations)