Engineer Service Job Description
Engineer service
provides engineering and support services to the campus data network environment in an environment consisting of network switches, routers, wireless, DataCenters, OSPF, BGP, DNS, DHCP, VPN, logging, and NAC technology solutions.
Engineer Service Duties & Responsibilities
To write an effective engineer service job description, begin by listing detailed duties, responsibilities and expectations. We have included engineer service job description templates that you can modify and use.
Sample responsibilities for this position include:
Passionate about automating all aspects of our infrastructure, building robust systems and scaling an infrastructure that processes tens of thousands of requests per second
More than happy to recompile code, use strace/ktrace, gdb, and other systems tools to understand just what is happening
Meticulous in your work, and nothing makes you happier than dozens of graphs and indicators all glowing green
Responsible top-to-bottom for the availability and reliability of our application services
Responsible for building and maintaining systems and application monitoring to ensure timely notification of events
Required to be part of an on-call rotation to ensure all incidents are handled as expediently as possible with utmost technical excellence
Respond to and resolve emergent service problems
Maintaining the networks for application test clusters both on-site and in production datacenters
Troubleshooting device network connectivity issues
Working assigned tickets for things such as device and cable installation and removal
Engineer Service Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Engineer Service
List any licenses or certifications required by the position: GENT, MCSE, CCNA, HTM2010, HTM2030, IP, MCSD, CISSP, TUV, ITIL
Education for Engineer Service
Typically a job would require a certain level of education.
Employers hiring for the engineer service job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Engineering, Computer Science, Technical, Electronics, Electrical Engineering, Education, Mechanical Engineering, Medical, Science, Electronic Engineering
Skills for Engineer Service
Desired skills for engineer service include:
Related applications
Relational database and web technology
ITIL IT and network components and principles
ITIL
OSPF
DNS
BGP
ISIS
IT and network components and principles
One computer languages and programming frameworks desirable
Desired experience for engineer service includes:
Ensuring proper asset management and maintaining lab documentation
Conducting device RMAs the shipping and receiving of hardware
Overseeing lab visitors and enforcing lab policies
Basic administration/maintenance of lab servers, management switches, and terminal servers
Being an on-site presence for remote engineers
Maintain an unwavering focus on Quality of Service
Engineer Service Examples
1
Engineer Service Job Description
Job Description Example
Our company is growing rapidly and is looking for an engineer service. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for engineer service
- Review electrical circuits and diagnostics using schematic drawings
- Make recommendations in regards to air compressor packages, installation and associated equipment
- Assist Distributors with technical support and identification of parts as required
- General workshop / warehouse based duties
- Ability to travel at short notice within Australia area
- Provide support to Ford and Lincoln dealerships to help improve their overall repair capability (technical competence, tools and equipment, service repair information, diagnostics)
- Should have the ability to promote premier after sales services like Annual Maintenance Contract, Comprehensive Maintenance Contract , Annual Rate Contract
- Ensure full support systems are established and maintained
- Perform troubleshooting activities on Cooling Systems at site locations to diagnose problems, determine appropriate resolution, and implements corrective actions
- Perform installation, commissioning, maintenance, overhauling and upgrade activities at customer site locations
Qualifications for engineer service
- Interact with all PWA departments to assure the best possible customer service
- Experience in Infrastructure and Configuration as code, service auto-scale capabilities
- Electro-Mechanical Degree preferred, Electrical or Mechanical Degrees will also be considered
- Excellent know-how in Electronics and PLC based control systems
- Interest in mechanical and process related activities
- Good knowledge of PC systems and word processing programs
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Engineer Service Job Description
Job Description Example
Our growing company is looking for an engineer service. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for engineer service
- Assure the transfer of technical knowledge within the Service and Engineering department
- Perform other duties and responsibilities as assigned by Manager Projects & Service and Team Leader Service PSS
- Closely monitor feedback and follow up quality issue of equipment’s in a systematic way
- Assess training needs and deliver the quality training program to customer
- Participate and take on additional assignments and projects as required, provide timely support to either A/M team or sales team
- Work with Design Engineering, Quality, and Manufacturing Engineering to eliminate service issues during design
- Attend technical & operational review meetings with customer
- Record & develop trend analysis on returned materials
- Troubleshoot, investigate, and resolve technical problems
- Covers all PQ work related to the analysis of all Quality concerns with an specific model platform, including warranty data analysis, countermeasure investigation & validation and implementation in the field
Qualifications for engineer service
- Must be a graduate of BS Electrical or BS Mechanical Engineering
- Must have 1 year or more experience
- Must be skilled in electrical works
- Exposure in HVAC Industry from previous work experiences is an advantage
- Develop and manage multiple stakeholder relationships internally and within customers and third party organisations
- Change Management (Implements or supports various change management activities (e.g., communications, education, team development, coaching))
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Engineer Service Job Description
Job Description Example
Our company is growing rapidly and is looking for an engineer service. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for engineer service
- Complete all administration paperwork
- To promptly highlight any work related problems that you may be facing to the Supervisor or Manager
- Carry out preventive maintenance checks to a high standard which keep fault calls to a low level
- To provide estimation of repair job to customer, prepare draft quotation and ensure receipt of purchase order before performing any repair or maintenance work
- To work independently and closely with other engineers (both sales and support) to maximize equipment uptime of the customers and in achieving a high level of customer satisfaction
- Assist the department in promoting service contracts
- To ensure all company provided service tools are maintained well at all time
- To comply with the GDPMD procedures and practices
- Keep up-to-date with all operating/ maintenance manuals, checklists, service bulletins, applicable to the WEG and associated equipment, carry out servicing activities as per the latest certified checklists, manuals and service bulletins
- Tracking and ensuring that work is done as per schedule
Qualifications for engineer service
- Degree B.E and B Tech in Engineering (Electronics & Telecommunications, IT, Computer Science) Experiences with Ericsson Switching Systems
- Ability to lead service teams through Live Site Reviews and corrective action plans - Experience leading and representing the Service in backlog discussions & standups to establish appropriate prioritization of Live Site requirements
- Bachelor’s Degree in Engineering, Science or a related field preferred, but not required
- Excellent written and verbal English is required
- Experience with Proprietary software systems, Databases, Laboratory Information Management Systems, , an asset
- Excellent practical skills
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Engineer Service Job Description
Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of engineer service. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for engineer service
- Preparation of equipment for on-hire including servicing, repairing, cleaning and testing
- Majors repairs within the workshop when required
- Part of on-call rota (includes evenings, weekends, and bank holidays)
- Resolve all hardware based workstation or laptop issues and document incidents
- Resolve all software based workstation or laptop issues and document incidents in ticketing system
- Create/modify/delete user access and accounts in a timely manner
- Update and close service request tickets under the defined SLA and update the customer when closure has been determined
- Assist customers with password or account lockout issues
- Perform moving of computer equipment and phones to different locations due to employee reassignments
- Document all tasks necessary to install application software or application interfaces either locally or via a packaged build
Qualifications for engineer service
- Communication skills allowing working in the team (internally with the customer)
- Minimum of 5 years of experience in field service within Cooling Systems Industry
- Possess detailed knowledge, competence and expertise with installation, commissioning tasks and services
- Ability to multi-task on a variety of customer issues to strict time scales and quality standard
- Tertiary qualification in a Scientific (chemistry/physics) discipline preferred
- Experience (> 5 years)in the routine operation and maintenance of LC/LCMS
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Engineer Service Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of engineer service. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for engineer service
- Offers off-site/on-site corrective and preventive maintenance other after-sales technical support solutions
- Create and implement solutions for field and customer service issues
- Work as an escalation focal point for phone center personnel for on-going reliability and repair issues
- Acquire and analyze all customer and performance data on assigned product(s), to determine appropriate corrective action
- Accountable for serviceability development for new product and commercialized machines
- Serve as highest level technical support for the product(s)
- Identify weaknesses in Service and Training processes and implement corrective action, update service bulletins, implement changes to training materials
- Work with Sustaining Engineering to generate product modifications for commercialized products
- Work with training developers to create content for new product training
- Update product content on service website
Qualifications for engineer service
- Ability to use common engineering measurement tools (ie
- Basic Computer Skills/Proficiency in MS Office
- Bachelor’s degree in Mechanical or Electrical or Systems Engineering or related education
- Executes on plans to align with business goals and meet customer demands
- Willing to work overtime hours if required
- Willing to work within day/night shifts