Enterprise Operations Job Description
Enterprise Operations Duties & Responsibilities
To write an effective enterprise operations job description, begin by listing detailed duties, responsibilities and expectations. We have included enterprise operations job description templates that you can modify and use.
Sample responsibilities for this position include:
Enterprise Operations Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Enterprise Operations
List any licenses or certifications required by the position: ITIL, II, CCNA, CISSP, MCSE, CCNP, IAM, PMP, CASP, MS
Education for Enterprise Operations
Typically a job would require a certain level of education.
Employers hiring for the enterprise operations job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Computer Science, Education, Business, Technical, Engineering, Business/Administration, Finance, Information Technology, Management, Statistics
Skills for Enterprise Operations
Desired skills for enterprise operations include:
Desired experience for enterprise operations includes:
Enterprise Operations Examples
Enterprise Operations Job Description
- Provide support for finance and business initiatives as required
- Direct ongoing GapTech - Enterprise Operations expense management efforts
- Serve as primary initial responder within the Enterprise Operations team in notification, identifying, and troubleshooting for Network Data/Voice technologies
- You will provide proactive value added analysis, advice and reporting
- Identify, monitor, report and analyze key cost drivers, metrics and trends to provide proactive advice to EO&P on cost management opportunities, success in achieving cost reduction targets
- Responsible for analysis of charge out methodologies and rates for EO&P costs, ensuring they are well understood by all business, finance and EO&P stakeholders
- Manage all processing, reporting and analysis of EO&P charges to Platforms and businesses ensuring that NIE is fully recovered
- Consolidate the financial plans and forecasts, including providing analytics to support and explain cost drivers to SVP, EO&P
- Work with the external supplier related to support for processing of checks and statements, managing related reconciliations, attestation, and supplier’s service level agreements
- Provide telephone support and guidance to Strategic and Relationship banks on all P&TC products, services and investigations
- Familiar with other databases and data solutions such as MySQL
- A minimum of 10 years of leading organizational, business and platform transformation with a proven track record of consistently strong performance in a multi-national environment
- MBA/Masters is a plus
- The position requires an individual who understands how to get things done in a large, complex organization through influence and collaboration, and has a broad business background or diverse program experience
- Process design experience for the professional services industry is desirable
- Excellent financial/analytical , communication (oral/written) and interpersonal skills in order to establish strong relationships with partners
Enterprise Operations Job Description
- Document issues and incidents for later use in a KB
- Responsible for managing, planning, implementation of effective delivery of all training within the Customer Care External/Vendor call centers
- The role manages and develops the direction of the External Ops Communication team in a manner that ensures all necessary communication is provided to all External Ops call centers according to company policies and procedures
- Responsible for the management of the Customer Assistance team who handle customer escalations related to our external operations and vendor call centers
- This position directly impacts our ability to meet and exceed our Key Performance Indicator targets for the programs under the External Ops organization
- This job involves significant decision making autonomy
- The degree of complexity within this position is significant typically involving multiple vendor partners, multiple lines of business (queues) with varied goals and performance requirements, across multiple sites, governed by multiple agreements, and all requiring often real-time or near-real time decision making and leadership challenges
- Position is directly responsible for expenses associated with outsourced program training, project management, communications, and customer assistance
- Ensures the 24x7 availability of applications across a complex application portfolio
- Provides senior leadership for all functions of the application support and operations team
- Seasoned knowledge/previous experience in financial reporting/analyses
- Self motivated, team work and initiative skills
- Solid knowledge and experience with financial systems
- Advanced spreadsheet skills in Excel
- Must have effective oral and written communication skills excellent interpersonal skills, and the ability to organize and prioritize work
- Manage a team of 5+ Windows administrators who provide support for theCBS Corporation infrastructure
Enterprise Operations Job Description
- Enter project ideas in Clarity and convert to projects
- Maintain projects in Clarity according to project requirements
- Perform month-end posting
- Work with Finance team on maintaining project budgets
- Manage the schedule and activities leading up to Investment Rationalization Board (IRB) meetings
- Collect and compile information from various support areas for IRB meetings
- Create Board of Directors presentations
- Assist project managers with maintaining project budgets, posting entries and reconciling Clarity with CIP account
- Assist with on-boarding of new project managers
- Maintain EPS Sharepoint site
- IT Program Management with an emphasis on Enterprise VTC/Video streaming operations
- Proven experience developing successful Network, Data Center, Storage and technical integration solutions in an enterprise environment on industry standard integration suites on multiple projects
- Experience with public and Private clouds PaaS environments and administration
- Work closely with IT network, infrastructure, tools and engineering teams to ensure to effectively resolve incidents and perform other production support activities
- Create system upgrade, capacity, and patching roadmaps
- Provide monthly and weekly production dashboards
Enterprise Operations Job Description
- Administrator of CA PPM Clarity
- Maintain various project lists and project reporting
- Create new project reporting upon request
- Coordinate meetings, such as Investment Rationalization Board and Program Review Council
- Maintain business continuity plan for department
- May lead small – medium projects
- Serve as the key liaison between the Business and IT teams to proactively clarify and prioritize business ideas, needs and problems that require technology enablement
- Work with the manager and project team to create high level approaches and solutions (scope, functionality, business processes)
- Champion and support sales org
- Lead team that monitors all systems, network, and brand assets
- Build tools to enhance production triage and improve time to detect issues
- Take charge of outages, lead calls until they are resolved, and make sure the root cause has been found and fixed, while closing the case as the lead on an Incident Review
- 5+ years overall managing applications operations support teams or related experience
- Minimum of 4 years relevant project management experience
- Minimum of 7 years total relevant work experience in the telecommunications industry preferred
- Experience with Microsoft Office Suite, including Excel, PowerPoint and Word project management software
Enterprise Operations Job Description
- Develop, coordinate, facilitate and maintain crisis management policies and procedures
- Develop exercises to provide staff, emergency responders, support personnel and executive personnel training in directing operations under simulated emergency situations
- Drive a best in class IT support operating model leveraging JCI’s global support team and outsourced IT service providers
- Drive support of EI applications, including monitoring, troubleshooting and minor enhancements
- Perform, document and communicate root cause analysis (8D) of system outages
- Identify, prioritize and implement continuous improvement activities to improve application stability and performance
- Proactively monitor production environments and recommend environmental improvements, storage, memory
- Support/Conduct middleware application version upgrades with collaboration of application Solutions Architects
- Provide data integration oversight to external development contractors to ensure coding standards are adhered to, perform code reviews, unit testing and systems integration testing (SIT) review
- Handles company confidential and sensitive data, files, and/or reports
- Experience with network security standards with a solid understanding of network based security protocols and methods
- Minimum seven (7) years of administrative and operational support within a specific functional level with increasing scope and discretion
- Minimum three (3) years of functional analytical experience
- Ability to acquire and use In-depth knowledge of KP's policies, practices, business principles, theories, concepts, and systems
- Applies advanced business theories/concepts to accomplish significant department projects and/or initiatives
- Advanced knowledge of Excel to create more complex spreadsheets and reports