Exchange Administrator Job Description
Exchange administrator
provides on-call support as required to ensure availability of mission critical services such as authentication, Active Directory, GPOs, DNS, DHCP and access to network resources.
Exchange Administrator Duties & Responsibilities
To write an effective exchange administrator job description, begin by listing detailed duties, responsibilities and expectations. We have included exchange administrator job description templates that you can modify and use.
Sample responsibilities for this position include:
Administers large deployments of Exchange environments and messaging systems, including MS Active Sync (hand held devices), Active Directory, IIS, Spam/Anti-virus filtering, and Clustering
Configuration, support and administration of Exchange 2010/2013, Active Directory, Windows Server 2008/2012 Datacenter, SQL 2008/2012, Veeam Backup, and Microsoft SharePoint technologies
Analyses technical problems and creates solutions involving the use of existing techniques or tools
Perform on-site technical support for Microsoft Exchange 2003/2010
Monitor Microsoft SCOM alerts to proactively respond, analyze, and troubleshoot to avoid potential incidents that may cause system/network back logs
Monitor and track incidents in the Altiris Ticketing System in support of the incident and problem management process
Monitor Microsoft server performance, run routine server diagnostic tests, perform and monitor system backups, and perform cluster failovers
Monitor Exchange message queues, resolve non-deliveries, and perform message tracking and record status/findings in daily operations log
Create user accounts and mailboxes
Perform mailbox moves and restores
Exchange Administrator Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Exchange Administrator
List any licenses or certifications required by the position: II, IAT, MCSE, ITIL, MS, CCNA, CE, O365, IAM, MCSA
Education for Exchange Administrator
Typically a job would require a certain level of education.
Employers hiring for the exchange administrator job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Computer Science, Education, Technical, Associates, Administration, Engineering, Information Technology, Information Systems, Business, Management Information Systems
Skills for Exchange Administrator
Desired skills for exchange administrator include:
Clustering and other high availability technologies for incidence resolutions
Active Directory
Routing
DNS
Managing DAG replication network and resolve Exchange server database
Network infrastructure and operations
Ethernet
Platform design and development
TMG/ISA
Remote access technology
Desired experience for exchange administrator includes:
Create PST files
Support patch and release management by installing monthly Microsoft security patches, hot fixes, and anti-virus updates
Possible overtime and schedule changes based on business needs
On-call rotation of after-hours support is required
Monitor and track incidents and trouble calls in a service desk ticketing system in support of the incident and problem management process
Administers corporate Microsoft Exchange 2003 architecture in a MS cluster / SAN environment with global sites
Exchange Administrator Examples
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Exchange Administrator Job Description
Job Description Example
Our growing company is hiring for an exchange administrator. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for exchange administrator
- Evaluates and qualifies third-party products (including content filtering, fax gateways, backup solutions, archiving, ) to meet business requirements
- Engineers messaging design and re-architecture
- Assists with the migration and deployment of messaging related servers
- Provides on-going support
- Supports day to day operations and projects for Exchange, Blackberry and Mail Archiving environment
- Support MS Outlook clients and web mail services accessed through MS ISA server
- Works with systems engineers for upgrades to operating systems, hardware
- Manages systems and infrastructure components for mission-critical computing environments installation and support of the communications and collaboration systems under occasional guidance
- Provides support services for systems administration, networking, system-level storage management, performance tuning, monitoring and capacity planning
- Enforces policies and procedures for maintaining the security and integrity of the system and ensures the system meets availability and disaster recovery requirements
Qualifications for exchange administrator
- Having participated in migration projects for mail servers
- Installing and configuring Exchange servers
- Previous experience in a large environment and good knowledge of Scripting Powershell
- Platform administration Sharepoint 2013 and O365
- Experience providing archive solutions for Enterprise Vault V10
- Administration of other Windows servers
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Exchange Administrator Job Description
Job Description Example
Our growing company is looking for an exchange administrator. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for exchange administrator
- Researches and evaluates current and future technologies and enhancements
- Ability to solve medium to complex problems
- System Administration with a particular focus on MS Exchange Administration
- Install, maintain, configure, upgrade and/or administer hardware/software for servers (Focus on MS Exchange, VMWare and Microsoft Windows Server 2008/2012) and third party applications which require specific knowledge to evaluate, select, adapt and modify standard procedures
- Monitor system hardware/software
- Provide System Performance tuning
- Provide Tier II and III level support to resolve customer issues
- Any other related project work requested
- Provide a timely response to incidents and service requests received in ticketing system adhering to established performance metrics/service level agreements (SLAs)
- Focus on system monitoring for sustained periods, actively mitigating threats to service availability
Qualifications for exchange administrator
- 6 to 9 years of experience and excellent functional knowledge of the following
- Exchange Server 2013 Platform administrator
- Good knowledge of other e-mail technologies
- Intermediate reporting and analysis skills and proficiency with Office programs, Word, PowerPoint
- Migration of Mailbox & Mailflow from Exchange 2003 to Exchange 2007/2010
- Good knowledge of Message Tracking and Log Analyzing
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Exchange Administrator Job Description
Job Description Example
Our innovative and growing company is looking for an exchange administrator. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for exchange administrator
- Provide Incident resolution for systems errors related to email, instant messaging, and backup solutions
- Complete standardized changes as scheduled
- Manage major incidents by reporting and escalating according to documented guidelines
- Document and report all service interruptions
- Reply to all communications related to email, instant messaging, and backup systems errors in a timely manner
- Resolve and document ticket escalations received from junior staff members
- Provide advanced level expertise relating to the Exchange 2003/2007/2010/2013 and BES 5/10/12
- Knowledge transfer during or after engagements for client IT staff members/teams
- Responsible for documenting and driving best practices
- Provide business analysis, messaging infrastructure assessments and associated documentation
Qualifications for exchange administrator
- Move Mailbox from one Mailbox Database to another or one Exchange Server to another
- Relevant experience of 5+ years in MS Exchange
- Experience providing Tier 2 and/or 3 support in an enterprise level and/or globally distributed environment
- Three or more years of experience in Exchange Administration and Skype
- Communication skills to communicate system status to management and customers and provide systems diagnoses and resolution for current systems
- Federation and/or 3rd party gateways services used to integrate/update calendar, enterprise Chat services
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Exchange Administrator Job Description
Job Description Example
Our growing company is hiring for an exchange administrator. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for exchange administrator
- Accurate record keeping - including source data, client & internal communications, client approval / sign off of information
- Work with internal Health Plan stakeholders to identify opportunities, evaluate depth of current audits and recommend enhancements that align with compliance objectives
- Review Health Plan policies for impact on the Exchange product and assist in the development of Exchange-specific policies
- Assist in the preparation for Exchange Compliance Reviews with Center for Consumer Information & Insurance Oversight (CCIIO)
- Facilitate Exchange Department annual Health Plan policy updates
- Provide Small Business Health Options Program (SHOP) Compliance oversight
- Prepare regular management and/or Board reports and presentations
- Continuously monitor the environment and proactively address or create plans to address risk and anticipated issues due to upcoming infrastructure upgrades, security patches, updates to other integrated applications
- Tier II – III O&S responsibility of the Production MS Exchange Environment including establishing and maintaining configuration, and recovery documentation for designated systems
- Serve as the escalation point for all Microsoft Exchange issues related to the Desktop Initiative Solution
Qualifications for exchange administrator
- You should have experience in supporting large or multiple commercial accounts that use Exchange 2010/2013 and Lotus Domino
- Bachelor or Associates Degree in related field and/or 6 to 9 years of experience in an infrastructure role
- Exchange deployments and /or migrations
- Microsoft or Cisco equivalent certification highly desired
- 5+ years’ experience in systems & network design & development
- 3+ years’ experience with virtualization technologies
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Exchange Administrator Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of exchange administrator. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for exchange administrator
- Monitor, evaluate and remediate any health concerns of the Microsoft Exchange within the environment
- Creates, documents, and implements department process, and procedures associated with administration of the Exchange
- Engages with Engineering on a Daily basis to ensure Exchange solution is operating optimally
- Candidate will be responsible for the troubleshooting of the tickets, monitoring the server infrastructure and handling escalated tickets of medium to high complexity
- Deliverables will include ticket ownership, response, resolve and update and handle escalated tickets from various levels
- Should have knowledge of ITIL processes
- Should be flexible to learn new technologies and shifts
- Create & monitor all VMs for operational status and utilization
- Provision and/or decommission servers and virtual machines to meet capacity and utilization needs
- Integrate management tools into a single, common tool stack with Microsoft System Center (SC) Suite
Qualifications for exchange administrator
- Bachelor's degree in a relevant technical discipline and 8+ years of overall related systems administration experience
- Experience utilizing scripting in system administration and reports (PowerShell, VBScript, Perl, Bash)
- Minimum of 3-year experience with Microsoft Exchange
- BS in Computer Science, Management Information Systems or a related discipline with 5+ years of relevant experience
- This is within the exchange infrastructure itself
- 5+ years of experience desired with a proven advanced skill-set and enterprise experience across various Microsoft and related technologies