Field Service Technician Job Description
Field Service Technician Duties & Responsibilities
To write an effective field service technician job description, begin by listing detailed duties, responsibilities and expectations. We have included field service technician job description templates that you can modify and use.
Sample responsibilities for this position include:
Field Service Technician Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Field Service Technician
List any licenses or certifications required by the position: NET, ICND1, CCNA, CE, II, IAT, MSHA, IATA, CFR, MIST
Education for Field Service Technician
Typically a job would require a certain level of education.
Employers hiring for the field service technician job most commonly would prefer for their future employee to have a relevant degree such as High School and Associate Degree in Technical, Electronics, Associates, Education, Electrical Engineering, Engineering, Military, Computer Science, Industrial, Chemistry
Skills for Field Service Technician
Desired skills for field service technician include:
Desired experience for field service technician includes:
Field Service Technician Examples
Field Service Technician Job Description
- Experience with Fagor or Fanuc controls a plus
- Knowledge of 3 axis and 5 axis mills or gantry type mills preferred
- Experience in CNC controls, axis drives, spindle drives, PLC's, hydraulics, and pneumatics
- Proficient in the use of precision measuring/diagnostic equipment
- Set up and maintain Microsoft Windows servers and desktops
- Configure and install various network devices and services
- Monitor and track trouble tickets and adjust requests based on customer needs
- Provide field services to our customers
- Support Sales Agents and Customers with training audits
- Support internal product corrective action process
- Ability to work a variety of schedules including nights, weekends and holidays
- Ability to take assignments on short notice
- Depending on regional expanse, travel miles driven may be in excess of 40,000 per year
- Vic Electrical Worker’s licence required
- 3 or more years of experience in the installation and repair of CNC machine tools
- Demonstrate the ability to work in micron tolerances
Field Service Technician Job Description
- Provide pre and post sales education and training support for all endoscope, reprocessor, electronic, video, computer and network products
- Create and maintain accurate service visit records and checklists to reflect equipment support and repair activities
- Documentation may include labor and travel reporting, parts consumption, problem summary text and checklist completion
- Maintain all assigned assets in a neat and organized manner, including but not limited to company vehicle, laptop computer, cell phone, repair parts and tools
- Return defective or unneeded material in a timely manner
- Ensure chemicals and tools comply with expiration dates
- Must attend/complete course for CompTIA NET+ certification within one year of hire
- Meet all assigned targets and goals set by Corporate, Regional and Field Service Managers
- Performs other duties as assigned.Save
- Provide technical support on-site at customer in Reutlingen
- Polish/English language required
- Pass a background check and pre-employment drug screen
- Pass "Fit for Duty" Screening
- Complete Technical Aptitude Assessment online
- Bachelor’s degree in Computer Science/Information Systems or a related subject
- Field experience with RMM monitoring, network diagnostic and network analytics tools
Field Service Technician Job Description
- Install new test systems and upgrades, including options and S/W upgrades
- Install S/W licenses and license extensions
- Participate in cost reduction and productivity improvement programs
- Deliver maintenance trainings to customer
- Provide technical support and resolution to the customers
- Work during the weekend to accommodate customer or job requirement
- Escalate service problem and take ownership of problem until it is resolved
- Manage customer expectations by quick, clear and accurate delivery of pro-active action
- Flexible in job and shift assignment
- Has a winning attitude and willing to go the extra mile to meet or exceed the customer expectation
- Minimum of 1 year experience servicing and repairing electrical and/or electronic equipment is required
- Must have demonstrated decision making ability towards solving problems, while working under pressure and effectively communicate these solutions to co-workers and customers
- Understanding of business policies and practices is a plus
- Must be a self-starter and when trained, will require minimal supervision High-degree of personal organization
- Must have demonstrated ability to successfully multi-task
- Ability for air and automobile travel, including overnight travel and occasional short notice travel, within 24 hours notice is a must
Field Service Technician Job Description
- May be assigned multiple projects
- Provide technical direction to mechanical and electrical contractors under the direction of the Local Service Manager
- Responsible for troubleshooting all systems hardware
- Responsible for troubleshooting PLC software and HMI software based on established designs
- Responsible for implementing and documenting system modifications under the direction of Services Manager or Engineering design team
- Provide “On-Call” support coverage
- Responsible for the timely and accurate completion of Time Tracking, Site Visit Reports, Expenses Reports and other business related documents
- Maintain and provide accurate information of the turbine operation of the project
- Receives customer phone request that requires quick troubleshooting resolution globally
- Ensure the proper installation, demonstration, and service of machines/equipment at customer sites
- Must be able to cooperate and participate as an effective team member in creating a positive working environment
- Must be able to demonstrate positive corporate citizenship
- Must be receptive to positive and constructive feedback as provided by management
- Must comply with all vendor credentialing requirements inclusive of, but not limited to, medical vaccinations, training requirements and policies
- Must also complete annual bloodborne pathogen training, operating room protocol training and obtain Hepatitis B vaccination or complete a signed declination form
- Technical graduation in Electrical or Automation & Control
Field Service Technician Job Description
- Works with our Assembly department to thoroughly understand the configuration, setup, functionality, and components used on equipment sold by the Company
- Works within the Clips, and Machine and Parts business units to understand the daily flow of critical business activities
- Works within Clip and Loop manufacturing units to understand the core technology of our consumable products business
- Assists Technical Service Manager in responding to customer inquiries and requests for technical assistance
- Write all trip reports and/or machine installation reports in a timely fashion and add them to Salesforce.com after performing work at customer sites
- May perform troubleshooting activities on manufacturing equipment
- May work with sales personnel on technical aspects of sales quotes for new machinery
- When in Apex office participate in daily operations of Test Kitchen, Includes following Test Kitchen Duty Rules to ensure a
- Participate in Training & Learning of Equipment
- Perform programming of PLC, HMI, Servo Drive components to be delivered to Customers Site
- Structured analyzing and fixing of complex problems, advanced
- Willingness to work in an multicultural, international team
- Associate Degree (AS)/Technical school in Electronics/Mechatronics
- Diploma in Electronics/Mechatronics or equivalent educational background
- 4 years working experience in a customer support environment, ideally in Semitest
- Solid and structured approach to problem solving