Front Office Job Description
Front Office Duties & Responsibilities
To write an effective front office job description, begin by listing detailed duties, responsibilities and expectations. We have included front office job description templates that you can modify and use.
Sample responsibilities for this position include:
Front Office Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Front Office
List any licenses or certifications required by the position: LPN, CMA, RMA, FOS
Education for Front Office
Typically a job would require a certain level of education.
Employers hiring for the front office job most commonly would prefer for their future employee to have a relevant degree such as University and Collage Degree in Hospitality, Business/Administration, Education, Hotel and Restaurant Management, General Education, Management, Tourism, Graduate, Associates, Healthcare
Skills for Front Office
Desired skills for front office include:
Desired experience for front office includes:
Front Office Examples
Front Office Job Description
- If applicable, manages and oversees the hotel lost and found procedures
- Interfaces with the hotel parking/garage vendor and offers assistance handling guest inquiries and incidents
- Manage all housekeeping and laundry functions to ensure compliance with quality and brand standards in all areas of the hotel
- Ensure the proper process is in place to manage and report on department expenses
- Ensure the proper process is in place to manage and report on the human resources and benefits programs within the Front Desk, Food and Beverage and Housekeeping departments
- Ensure the proper process is in place to manage and report on the purchasing of all supplies needed to manage the hotel
- Check in all scheduled patients -must be able to have attention to details due to our check in process is very lengthy and a lot of paperwork
- Collect patient copays without hesitation-individual must be comfortable collecting money from patients
- Must show good communications skills with patients and other staff
- Must have computer knowledge on medical programs and Microsoft programs- we use several different programs that front office accesses daily
- Minimum of 3 years Front Office Manager experience within the luxury hospitality setting
- Open-minded with an ability to excel within a multi-cultural environment
- Energetic, confident and full of life with the ability to adapt quickly
- Analytical skills with the ability to trouble shoot and problem solve
- Is organised and has strong attention to detail
- Strong ability to build relationships across all levels of the business
Front Office Job Description
- Compiles charts for new patients including all necessary forms as required by therapist and for billing
- Schedules patient appointments as delegated by the respective supervisor
- Types office correspondence including but not limited to evaluations, progress notes, discharge summaries, letters, memoranda and reports as requested by the respective supervisor
- Understands and implements insurance requirements for each insurance company
- Motivate, coach, counsel and discipline all assigned personnel according to hotel standards
- Prepare and conduct all front-of-house interviews and follow hiring procedures according to SOP's
- Attend daily and monthly meetings
- Monitor and ensure compliance with SOP’s
- Be knowledgeable of the current corporate marketing programs and the standards and procedures for each
- Monitor all V.I.P.'s, special guests and req
- In addition we expect a minimum of 1 year work experience in the Front Office department of a hotel, preferable with the luxury international brands
- Proficiency in English Dutch is very important
- Comfortable assisting team members and guests
- The ability to use office machines (fax, copier, mail, ) preferred
- Monitoring employee time & attendance, payroll and other department expenses
- Assuming Manager on Duty shifts and manage daily staff assigned schedules
Front Office Job Description
- Conduct meetings to review new policies
- Responsible for scanning appropriate information to physician offices
- Ensuring staff has up to date knowledge of hotel products, services, pricing and policies
- Maintaining good communication and working relationships with all hotel areas
- Responding to guest's special requests, needs, problems, issues and concerns and training staff in the response and resolution of guest matters
- Monitoring and controlling daily revenues and expenses
- Champion Property Management System as property specialist
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific processes to resolve issues, delight, and build trust
- Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines
- Physical Tasks
- Considerable knowledge of front office operations, policies and procedures, scheduling
- Previous full service hotel experience preferred
- Assist customers, both walk-in and via phone, with the placement of classified advertisements special announcements
- Maintains complete knowledge at all times of daily house count, expected arrivals/departures, scheduled in-house group activities, all room rates, special packages and promotions
- Develops, implements, and monitors department budget
- Hires, trains, supervises, motivates, and develops front office staff
Front Office Job Description
- Ensure goals are met from a measurement perspective - JD Power, LQA and CES
- Conduct regularly scheduled departmental meeting and ensure regular communication occurs within department
- Seeks feedback and perform follow up on guest satisfaction and deals with challenges in accordance with our Mission Statement and philosophy of employee participation
- Selects, trains, manages the performance of colleagues
- Focus on recruitment ensuring adequate staffing for peak seasons
- Responsible for scheduling as per labour standards and payroll for all Front Office colleagues
- Utilize Labour Management Program to assist with department scheduling
- Ensure lobby presence is maintained
- Maintain and revise department policies, procedures and service standards
- Greeting patients, answering phone calls/patient inquiries
- Student currently studying at an university necessary for the 'collaboration contract' (Spanish laws)
- Students need valid work papers to legally have permission to work in Spain
- Student must speak fluent English
- Student needs to have skills such as being open-minded, flexible, outgoing and energetic
- Flexible schedule including AM/PM Shift, Weekends, and Holidays
- Proven leadership abilities, in regards to coaching, developing, training, recruiting
Front Office Job Description
- Order office supplies and maintain office quipment
- Draft minutes of meetings for review
- Enthusiastically and appropriately greet everyone entering the organization workspace
- Take and relay messages and properly refer employees, customers and visitors to the correct extension, person, and place
- Manage and maintain lobby area
- Assist with set ups including I.D
- Conference room schedule administration, includes coordination of guests and catering for meetings and events
- Help coordinate events as needed (company/office socials, board meetings)
- Responsible for short and long term planning and the management of the hotel’s Front Office, Guest Services, Security and PBX operations
- Document patient messages clearly communicating patient’s needs
- Must be available to work, varied shifts and flexible schedules (from 8am-10pm-varied shifts)
- Must be able to perform and train others to properly perform all the job responsibilities of the Front Desk/Reservations Agents
- Able to participate in site tours
- Able to hire, train, and supervise front desk/reservations team and give reviews
- Able to mediate guest complaints, solve problems for guests, travel agents and wholesalers
- More detailed job description available upon request