Guest Services Executive Job Description
Guest services executive
provides 2nd line support globally for Opera and Opera Cloud related issues for Oracle Hospitality customers (Hotels & Resorts).
Guest Services Executive Duties & Responsibilities
To write an effective guest services executive job description, begin by listing detailed duties, responsibilities and expectations. We have included guest services executive job description templates that you can modify and use.
Sample responsibilities for this position include:
Ensure all the information on the Transport Movement Sheet is correct and accurate, check traces fo additional request, and transfers updated in opera
Keep track off all the transport requests on daily basis, also update the transfers in opera and ensure charges are posted accordingly
Print the opera report every shift and coordinate with Team leader for transfers
Check and action traces in Opera on arrival and departure setting traces sensibly at all times
To use Opera cashiering for all transactions
To conduct check-ins and check-outs on Opera system, with accordance to procedure
Conduct check-in and check-out on the Opera system with accordance to the procedure
Handle the Financial Office jobs daily
To maintain the hotel payroll system in order to ensure timely payment of wages according to the company’s policies and procedures
To be familiar with finance and hotel’s SPI and to transfer documents correctly
Guest Services Executive Qualifications
Qualifications for a job description may include education, certification, and experience.
Education for Guest Services Executive
Typically a job would require a certain level of education.
Employers hiring for the guest services executive job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Hospitality Management, Hospitality, Education, Opera, English, Graduate, Secondary Education, Hotel Management, Management
Skills for Guest Services Executive
Desired skills for guest services executive include:
Basic Microsoft Office Applications Front Office Applications
OPERA front office application and MS Office applications
Mathematics
OPERA front office application
Use of Opera system
Microsoft Office Applications
OPERA
OPERA system would be an advantage
Food and Beverage service
Desired experience for guest services executive includes:
Outstanding phone voice/skills
Superb service-oriented attitude
Professional, punctual, dependable team player
Must have extensive knowledge of Microsoft Office including Outlook/Excel/Word/PowerPoint
To perform other duties that the Controller Assigns
Coordinate and assist transportation requirements of the guest
Guest Services Executive Examples
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Guest Services Executive Job Description
Job Description Example
Our growing company is hiring for a guest services executive. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for guest services executive
- Give complete cooperation to any client or colleague requiring assistance in a prompt, caring and helpful manner
- Ensure that all hotel guests are met and assisted at the airport on arrival and departure in order to provide a personalized service
- Ensure a paging board is displayed to identify the guests arriving at the airport
- Inform Duty Manager, guest relation Manager, when guests are on their way to the hotel
- Ensure that you are having the daily arrival and departure report in order to monitor guest movement
- Build and maintain a good relationship with the Immigration Authorities and Airline Personnel at the airport
- Be aware of the local driving regulations and abide by them
- Liaise closely with the Guest Relations Executives and Concierge Manager in order to coordinate guest transportation
- To recognize repeat guests & their preferences
- To report all problems and or complaints related to the spa
Qualifications for guest services executive
- 2-3 years experience in a high volume receptionist desk or administrative assistant to a high level executive
- Assist guests with general inquiries about the hotel and its facilities, daily events and functions
- Prepare special letters
- Give a warm welcome to guests on arrival to the lounge and register them issuing room keys in the appropriate welcome booklet
- Respond to emails, phone calls for transfer confirmations, Review and Plan the transport movement sheets for today and next couple of days
- Reply to any guest enquires maintaining a professional manner and adhering to the Madinat Jumeirah Standards
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Guest Services Executive Job Description
Job Description Example
Our innovative and growing company is looking for a guest services executive. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for guest services executive
- Ensure to update the daily movement sheet and send it to managers and airport team daily
- The Transport link is sent to the airport team on daily basis and coordinate with the airport team for VIP transfers and outsourced transfers
- To check the inbox every 10 to 15 minutes for all mail request and do the needful
- Airports pick up report to be checked for the day and the next couple of days in order to outsource if required
- Ensure cross charges are posted to relevant departments and package allocation posted as per the entiltlment
- Email suppliers for transfer request and maintain a record of transfers which needs to be submitted to finance with back up
- Drop the Miscellanours voucher with back up to finance on daily basis
- Prepare monthly reports for transfers, cross charges and rebates
- Liase with Front office and concierge for transfer bookings
- Maintain a daily handover book
Qualifications for guest services executive
- Compete the check list for GSE’s while on shift
- Coordinate with Concierge for Marhaba/ Ahlan/ Al Majlis service requested to be booked
- Before finishing the shit check if all chargable transfers are being posted and package allocation posted accordingly
- Maintain grooming standards at all times
- Give a warm welcome to guests on arrival and register them issuing room keys in the appropriate welcome booklet
- Some Computer Knowledge, basic experience with windows, internet explorer and word
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Guest Services Executive Job Description
Job Description Example
Our company is looking for a guest services executive. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for guest services executive
- To prepare registration cards for all next day arrivals
- To arrange ‘Meet & Greet’ services with the drivers
- In the case that ‘Meet & Greet’ service is to be carried out, report to the Porte Cochere with the registration card and welcome pack for the arriving guest
- To escort the guest directly to the room/suite after completing the check-in formalities
- To check arrivals for the day, the room status and coordinate with the concerned departments to set up the room as per the guests preferences
- To check departures for the day and update their times
- To promptly and accurately file the updated registration cards of arrived and checked in guests
- To comply with guest services standard operating procedures
- To be responsible for service of the entire continental breakfast, afternoon tea, and Happy Hour cocktail service in the lounge
- To ensure tidiness of lounge, kitchen and pantry, while maintaining fresh stacks in the refrigerator
Qualifications for guest services executive
- You will have excellent written and spoken English
- Ensure tidiness of lounge, kitchen and pantry
- To maintain availability of mise-en-place
- To check guest room numbers during happy hour according to in-house-EC report
- To close the bar set up and secures all Food & Beverage equipment at the end of the day
- To assist the Guest Services team in their daily operation whenever required
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Guest Services Executive Job Description
Job Description Example
Our company is hiring for a guest services executive. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for guest services executive
- Ensure that you report for duty punctually and wearing the correct uniform and nametag at all times
- Be well informed at all times about any information that might be useful to the guests
- Ensure that the Front Desk is sufficiently stocked with daily essentials (including stationery, letterheads, folio paper )
- To compile and submit evening reports ( Daily Revenue Reports, Statistics and Guest Comments Cards) to the reservation department on a daily basis
- To be prepared to answer any guest enquiries and questions
- Recognize repeat guests & their preferences
- Maintain and achieve a high JD Power score for the department
- Maintain the Hygiene standards in the department
- Check arrivals for the day, prepare welcome letters, check if rooms are ready and ensure housekeeping is informed accordingly
- Check departures for the day, update departure timings
Qualifications for guest services executive
- A minimum of 2 years in Concierge or Guest Services experience in a 5 star hotel
- Act as an information resource by being well informed and aware of all activities and events happening within the resort other Jumeirah International properties and throughout Dubai
- Make bookings for guests for air-tickets, restaurants, tours, golf, yacht, diving with companies approved by management and liaise with the respective companies
- Coordinate room changes and advise Housekeeping/Concierge/Room Service/Switchboard departments accordingly
- Responsible for service of the entire breakfast, lunch and dinner operation in the Club Executive Lounge
- Ensure tidiness of lounge and pantry
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Guest Services Executive Job Description
Job Description Example
Our company is growing rapidly and is hiring for a guest services executive. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for guest services executive
- Assist the guest during food service as required and exercise the correct service techniques at all times
- Promote the Sirius Loyalty program
- Adhere to the Hotel standards and SOP of guest services at all times with ensuring a high level of quality service
- Adhere to the Hotel’s health and safety procedures and policies
- Attends all staff training sessions
- Maintains the highest standard in relation to personal grooming, presentation of uniform and time keeping
- Check Arrivals list for the following day, ensures rooms for VIP guests and guests with special requests are allocated accordingly
- Order and ensure timely delivery of amenities for all arrival and in-house VIP guests
- Inspect the rooms of all VIP guests prior to their arrival at the hotel
- Upsell guests to higher room category or package, according to the Jumeirah Upselling Program
Qualifications for guest services executive
- Fluent in English and other languages would be highly appreciated
- You must have at least 1 year working experience in the retail environment and handled large scale retail operations
- College Diploma or Equivalent in a Hospitality related field
- Microsoft Office Package software Proficiency
- At least 1 year in a previous role/ Guest Service role
- Ensure that the guest register into the computer, verifying reservation, address, and credit information, checkout are handled efficiently, promptly and courteously in accordance with the hotel’s policy and procedures