Guest Services Coordinator Job Description
Guest Services Coordinator Duties & Responsibilities
To write an effective guest services coordinator job description, begin by listing detailed duties, responsibilities and expectations. We have included guest services coordinator job description templates that you can modify and use.
Sample responsibilities for this position include:
Guest Services Coordinator Qualifications
Qualifications for a job description may include education, certification, and experience.
Education for Guest Services Coordinator
Typically a job would require a certain level of education.
Employers hiring for the guest services coordinator job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and High School Degree in Education, Hospitality, Communication, Business, Marketing, Management, Computer, Hospitality Management, Public Relations, Healthcare
Skills for Guest Services Coordinator
Desired skills for guest services coordinator include:
Desired experience for guest services coordinator includes:
Guest Services Coordinator Examples
Guest Services Coordinator Job Description
- Exposure to high level escalated customer complaints and the path towards resolution through a multitude of internal channels
- Work in conjunction with the 35+ General Managers and their teams who operate our amphitheaters across the country, the research and analytics department, regional presidents and members of the touring division
- Work directly with the Vice President of Guest Services for North America Concerts
- Comfortable with high level communication
- Highly motivated, eager to learn and be proactive with new tasks
- Exhibit professionalism and a friendly candor
- Valid driver's license for potential light travel to local amphitheaters
- Post graduate or current graduate students
- Pursuing a degree or received a degree in related field (marketing, customer experience, communications, event operations) is preferred but not required
- Performs daily duties for LACC Security & Guest Services management
- Confirm guest reservations including all related duties such as securing trip payments and adjustments, questionnaire and waiver processing, and sending final confirmations
- Ski industry experience and a passion for skiing, preferred
- Partners with Guest Service leadership and site based Guest Service Program Coordinators to standardize the volunteer program across the acute care sites
- Coordinates daily activities of the site based volunteer program, including recruitment, orientation, training and ongoing evaluation
- Plans and implements the annual volunteer recognition banquet in partnership with all site based Guest Service Program Coordinators
- Ensures volunteer files comply with regulatory requirements
Guest Services Coordinator Job Description
- Coordinates the daily and annual site based conference room/AV scheduling Coordinates with Housekeeping on conference room set-up and resets
- Coordinates with Plant Op (SJ only) regarding event parking
- Provides training and support for site based AV equipment
- Use of POS back office systems to monitor inventory levels and adjust displays accordingly
- Manage complex cases involving high-expectation patients/families, including but not limited to all pediatric and high profile referrals
- Function as the main contact person to meet the needs of the patients and their families throughout their relationship with MSKCC
- Manage new patient inquiries from initiation of the request through registration, and continuation of care, this includes collecting the necessary medical documentation, scheduling an appointment or coordinating a mail consultation, registering patients who come on-site and assist with transitioning care to the local provider when necessary
- Update both the billing and scheduling systems with the appropriate demographic, insurance, interpreter, and other needs
- Counsel patients regarding the expectations of the center’s financial policy before arrival to the center and throughout care
- Ensure all patients requiring financial clearance are cleared/ canceled/rescheduled within the Department’s established timeframe
- Minimum 2 years of relevant work and customer service experience
- Bachelor's degree in marketing, business, or health related field preferred
- 2 to 3 years of experience as a coordinator in a customer service position or equivalent combination of education and experience
- Strong database management and audiovisual skills
- Previous experience working with and coordinating volunteers from a variety of age groups
- Previous experience in event scheduling and management preferred
Guest Services Coordinator Job Description
- Intercede when patients are not satisfied, and attempt to resolve issues before bringing to the attention of the Supervisor
- Work in conjunction with the supervisor to provide the training for newly hired Guest Service Coordinators
- Manage hundreds of traveler relationships simultaneously for Land Expeditions, Private Expeditions, and Custom Trips, from the time of booking through post-trip communication
- Ensure that all trip information is being accurately communicated between travelers and Operations staff
- Collect and read trip feedback
- Learn payroll system (ABI)/process payroll for hourly employees (full-time, temp/seasonal for Operations/Security/Guest Services)
- Coordinate/manage all regulatory trainings
- Manage regulatory documentation (OSHA logs/training forms, elevator permits, industrial waste permits)
- Main relief support for receptionist/switchboard (daily breaks & lunch, vacations)
- Process department’s new hire paperwork & internal status requests
- Experience working with and prioritizing multiple schedules to ensure customer needs are met
- Experience working with multiple departments to ensure successful event management
- Minimum 1-year retail and/or customer service experience
- A BS degree (Business or Marketing is highly preferred)
- Must be able to efficiently utilize social media and have strong computer skills including MS Office products and Outlook to accomplish work tasks
- Utilization of both initiative and judgment in dealing with various matters, including coordinating and maintaining effective and efficient work flows
Guest Services Coordinator Job Description
- Coordinate volunteers/civic groups check-in on event days, issuing uniforms and credentials
- Prepare and distribute event information to all volunteers/civic groups
- Assist with guest issues and complaints
- Interact with guests to understand their outlook on the events and relay information to management
- Interact with event day staff, assist them with their tasks, learn from their experience, and work with management to increase event volunteers/civic groups satisfaction
- Be the primary point of contact for guests and leaders within all of Guest Services
- Develops, maintains and enhances communication processes between the guest and the departments
- Responds to and manages email inquiries via the Guest Services email account
- Manages Guest Research and triages replies as required
- Works with Marketing PR to support responding to social media guest inquiries
- Support the development, creation and organization of Marketing & Guest Services related materials and presentations
- Handle various written communications for, and on behalf, of the Marketing & Guest Services teams
- Perform other administrative duties as required, which may include the support of special projects
- Ability to work independently and exercise tact and judgment when handling confidential matters on a daily basis
- Ability to adapt to change in a rapidly shifting environment
- Prior experience in customer service with superior customer service skills
Guest Services Coordinator Job Description
- Supports the Ambassador team with communicating up to date and accurate information
- Manages Guest Services SharePoint Site
- Works with departmental managers to support administrative duties as required
- Supports the Coordinator team with product knowledge, testing and communication
- Generates reporting that provides guest feedback data on services
- Assists with mailing programs
- Works collaboratively with Season Pass Manager to ensure timely guest communication
- Provides communication support for marketing and sales initiatives to Supervisors and front line
- Supports communication between I&R Guest Services (Call Centre) and Guest Services
- Supports trade shows
- Minimum of 2 years secretarial and/or administrative experience
- Ability to multi-task and balance numerous competing priorities
- Intermediate to advanced computer proficiency, with ability to use Microsoft
- Office Suite, email, the internet, and provide data entry in a timely and efficient manner
- Working knowledge of Microsoft Word, Office, Excel, PowerPoint and common internet browsers and applications
- Experience traveling internationally is desired