Guest Services Associate Job Description
Guest services associate
provides assistance with the host of amenities including but not limited to: restaurants, fitness centers, conferencing spaces, event spaces, organic gardens, memberships, etc.
Guest Services Associate Duties & Responsibilities
To write an effective guest services associate job description, begin by listing detailed duties, responsibilities and expectations. We have included guest services associate job description templates that you can modify and use.
Sample responsibilities for this position include:
Maintain ongoing knowledge of property and its stores, restaurants, and events
Assisting with special events
Representing the winery at offsite events
Developing a familiarity with the individuals for whom you operate events
Check clients in and out
Ensure client payments are received
Close retail sales
Ensure client satisfaction by effectively meeting the customer needs
Float on the floor to assist and recommend products to walk-in clients
Sell retail products to walk-in clients in order to achieve monthly sales goal
Guest Services Associate Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Guest Services Associate
List any licenses or certifications required by the position: CPR, RAMP, AED
Education for Guest Services Associate
Typically a job would require a certain level of education.
Employers hiring for the guest services associate job most commonly would prefer for their future employee to have a relevant degree such as High School and Associate Degree in General Education, Education, Associates, Communication, Keyboard, Computer, Business, Hospitality, Healthcare, Tourism
Skills for Guest Services Associate
Desired skills for guest services associate include:
Proper cash handling procedures
Events
Property and its stores
Restaurants
Medical terminology
Amenities available to guests and help them feel welcomed and productive
Database software
Office services
Spaces
Desired experience for guest services associate includes:
Effectively deal with customers' issues and complaints
Maintain exceptional knowledge of Membership and ticket promotions, benefits, and prices
Demonstrate self-sufficiency, confidence, professionalism, and decision-making skills in service recovery (complaint) situations for the entire Resort
Operate computerized point-of-sale and order entry system with confidence to sell and troubleshoot tickets and Memberships
Prepares and serves food according to standardized practice, adhering to sanitary standards and health and safety regulations
Load, unload, stocking and selling of food and non-food items
Guest Services Associate Examples
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Guest Services Associate Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of guest services associate. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for guest services associate
- Setting up and maintaining displays
- Operates cash register, counting and remitting cash receipts
- Sets up and closes down operation on designated days
- Provides direction to staff in absence of supervisor
- Coordinate staff scheduling with site management
- Assisting customers with wine tasting and purchases
- Conducting entertaining and informative tours of the winery, including performing structured tastings for tour groups
- Providing exceptional and professional customer service
- Use a computer-operated point-of-sale system and perform opening and closing duties
- Providing dinner service in both formal and informal settings
Qualifications for guest services associate
- Stocking wine and giftware
- Wine knowledge an asset but not necessary as training is provided
- Years of customer service/retail experience preferred
- A minimun of two years of call center and/or scheduling experience is preferred
- Prior knowledge of outpatient pharmacy and/or hospital operations is preferred
- Proficiency in Siemens, Call Center database and/or ACD telephone system, and Outpatient Pharmacy programs is preferred
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Guest Services Associate Job Description
Job Description Example
Our company is searching for experienced candidates for the position of guest services associate. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for guest services associate
- Perform various Guest Services activities (floorwalk checks, workstation management, pack ups, delivery, pickup)
- Provide outstanding guest service in person or on the phone when answering questions and delivering information
- Utilize a creative approach to resolve guests’ needs based on established techniques, policies and procedures
- Ensure proper cash handling and gift card procedures are followed
- Remain compliant with SOPs including uniform/grooming standards
- Demonstrate exceptional safety standards when driving guests and/or operating attractions (ISC)
- Perform other duties or projects as assigned or requested
- Greet and register clients, provide prompt and courteous service, and close out badges, ensuring clients have an exceptional stay
- Provide information and assistance to all visitors and clients
- Respond to client/visitors inquires and requests and resolve issues in a timely friendly and efficient manner
Qualifications for guest services associate
- Training and/or certification in pharmacy or medical billing is preferred
- Strong positive attitude towards customers and business
- Able to stand, bend, and lift up to 55 lbs
- Solid flexibility of work schedule
- Cross functional skillsets, supporting all aspects of daily operations from Training room set-ups, furniture moves, reception/switchboardsupport, data entry, café stocking and maintenance
- Ttrainable into high level tax processing production
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Guest Services Associate Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of guest services associate. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for guest services associate
- Ability to achieve positive client relations and maximize client satisfaction
- Ability to follow all company security procedures
- Compliance with company apparel requirement at all times and maintain and clean work space
- Assist with various administrative duties as assigned by the Security Director
- Greeting visitors, answering phones, and directing calls appropriately
- Previous corporate environment experience preferred
- Sort and Typing correspondence, filing, copying, ordering supplies, data entry, word processing, sending and receiving faxes, sorting mail and other administrative tasks as assigned
- Perform various Guest Services activities (meet & greet, inventory replenish, conference room set-up, job ticket creation, inserting, delivery, pickup)
- Verify customers' credit, and establish how the customer will pay for the accommodation as stated in the SOP
- Clean and maintain all floor all equipment and facilities on floor support operations
Qualifications for guest services associate
- Respond promptly and acknowledge all client needs, however busy and whatever time of day
- Enthusiastic personality
- Approve, decline and swap conference room requests in a timely manner
- Provide proactive customer service
- Ability to navigate databases and multiple screens to handle client/visitor requests
- Computer skills and knowledge with basic keyboard familiarity preferred
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Guest Services Associate Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of guest services associate. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for guest services associate
- Database and information maintenance support
- File drawer assignment support
- Reception coverage support
- Clean out fridge on Friday afternoon
- Directly oversee and manage performance of a team of multi level full-time Guest Services Ambassadors, Grades 2 - 4
- Serve as a consistent resource and Subject Matter Expert (SME) to the Guest Services team in all functional areas, with the ability to step in to support guest and check in processes if needed
- Oversee (at least) one supplemental Guest Services Ambassadors Team Committee while leading from behind and driving impactful results
- Plan and supervise cross-functional training of team members
- Collaborate with peer two Associate Managers to ensure consistency and alignment across buildings to ensure we function and win as a ONE team
- Complete quarterly Internal Communication reviews to ensure strong communication across stakeholders groups
Qualifications for guest services associate
- Must present a clean, well groomed, professional appearance at all times
- Must be able to perform physical tasks such as lifting, pushing moving patients, wheelchairs
- Must be able to accommodate all customer areas in various locations of the hospital
- Must be able to perform physical tasks such as lifting, pushing, moving patients, wheelchairs, , Lift up to 25 pounds ocassionally
- Experience supporting cloud based systems & A/V equipment a plus
- A special affinity for working with customers and a minimum of one year work experience in customer service
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Guest Services Associate Job Description
Job Description Example
Our growing company is hiring for a guest services associate. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for guest services associate
- Contribute new ideas to engage and empower the team
- Collaborate strategically with other Associate Managers on the team about compensation, merit increases, and promotions
- Ability to drive solutions with many moving parts, while collaborating with Real Estate and Workplace services partners and stakeholders, ie/ Technology, Project Management, and Employees
- Ensure timely completion of necessary administrative duties
- Performs weekly operational walkthroughs of building
- Works closely with Facilities Manager, Building Coordinators, Building Maintenance Engineers and Vendor Partners to ensure planning and execution of building needs are met
- To ensure timely workflow to execute agreed upon SLA’s
- Oversee scheduling for assigned building to ensure seamless guest experience
- Assist Manager of Guest Experience with special projects as needed
- Responsible for monthly reporting to leadership in order to accurately anticipate future business decisions
Qualifications for guest services associate
- Must be able to perform physical tasks such as lifting, pushing, moving patients, wheelchairs, , Lift 20~50 pounds occasionally and/ or 10 to 25 frequently and/ or up to 20 pounds constantly
- Prior hotel, customer relations, or customer service experience preferred
- Ability to deliver service in a courteous, respectful, and efficient manner preferred
- Experience with typical office equipment (e.g., keyboard, printer, multi-line telephone with and without headset, copy machine), and wheelchairs preferred
- Minimum of 1 year Meeting or Audio/Visual experience required
- Superior keyboarding and windows environment PC skills required (Word, Excel and PowerPoint preferred)