Healthcare Services Coordinator Job Description
Healthcare services coordinator
provides education on managed care options and public health programs, to clients at Medicaid offices, provider sites and or community-based organizations.
Healthcare Services Coordinator Duties & Responsibilities
To write an effective healthcare services coordinator job description, begin by listing detailed duties, responsibilities and expectations. We have included healthcare services coordinator job description templates that you can modify and use.
Sample responsibilities for this position include:
Interact with patients via telephone
Engagement Specialists must exhibit proficiency in all Optum products
Interact with patients and providers via telephone
You will be providing care coordination telephonically
Communicate scheduling challenges or trends that may negatively impact outcomes
Organizing travel and accommodations for instructors
Prepares reports, manuals and processes for department
Oversees the membership report and ensure that information provided by the information technology department is updated on a bi-weekly basis to reflect all current patient data
Coordinates initial patient contact and ensures patient eligibility to clinic and verifies that the appropriate primary care physician is listed prior to setting up appointments
Prepares and mails out new patient packets to include welcome letter, magnets, bios, and appointment confirmation dates
Healthcare Services Coordinator Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Healthcare Services Coordinator
List any licenses or certifications required by the position: CMI, CCHI, CHI, CPR, CPI
Education for Healthcare Services Coordinator
Typically a job would require a certain level of education.
Employers hiring for the healthcare services coordinator job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Education, Associates, Social Work, Health Care Administration, Human Services, Healthcare, Administration, Nursing, Health, Business
Skills for Healthcare Services Coordinator
Desired skills for healthcare services coordinator include:
HIPAA compliance requirements
Managed Care and Medicare programs
Culture and values of community
Medicaid population
Community-based programs
Culture and values in the local community
Medical Terminology/Coding
Microsoft tools: Word
Desired experience for healthcare services coordinator includes:
Must live in the county
Must be comfortable accessing members in their homes, medical facilities and / or provider offices
Candidates must be able to create, edit, copy, send and save documents and correspondence in MS Word and MS Outlook
Must have access to reliable transportation that will enable you to travel to provider sites within a 50 mile radius
Candidates must know how to create, edit, copy, send and save documents, correspondence and spreadsheets in Microsoft Word, Microsoft Excel and Microsoft Outlook
Very fast paced environment with 10+ people, team player, goal focused, must be self - motivated, take initiative and willing to learn in a fast environment
Healthcare Services Coordinator Examples
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Healthcare Services Coordinator Job Description
Job Description Example
Our growing company is looking for a healthcare services coordinator. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for healthcare services coordinator
- Coordinates with PHC customer service for patients that are not reachable involving management to take next steps to follow-up with the patient
- Validates patients’ attestation sheets and conducts research to determine if and when a patient may need a follow-up visit
- Coordinates with the physicians and ensures a timely submission of the attestation sheets to the Data Rap department
- Reviews and tracks the Data Rap process to ensure patients are scheduled in a timely manner and or re-schedule as needed
- Serves as a team lead as needed by the Clinic Administrator
- Assists international and limited English proficiency (LEP) patients and physicians or other healthcare workers by facilitating the communication process
- Facilitates communication between provider and patient on the ramifications of accepting treatment or undergoing surgery
- Ensures that patients understand their illness, its treatment and their legal rights
- Interprets sensitive information to patients or their families including diagnosis of terminal or severe illness, death of a family member during treatment or surgery or information pertinent to ethnic, cultural or religious values, morals and customs
- Coordinates patient services, such as scheduling follow-up medical appointments and gathering patient medical reports, X-rays
Qualifications for healthcare services coordinator
- Must have resided within Sanillac / St Clair area for 2+ years
- Ideal candidate will have previous administrative support experience preferably in a customer service or healthcare environment
- MUST have PC proficiency (including Word, Excel, PowerPoint, Outlook and Adobe Acrobat), ability to work independently, and to prioritize multiple tasks
- Excellent communication skills and professional orientation a must
- Ideal candidate must have the ability to provide customer service to all clients
- Experience working in a metrics driven environment where you have quotas / goals to achieve
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Healthcare Services Coordinator Job Description
Job Description Example
Our company is growing rapidly and is looking for a healthcare services coordinator. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for healthcare services coordinator
- Builds relationships with Maxim clients and active caregivers to understand their scheduling needs, requirements, and preferences
- Coordinates and confirms schedule with clients and active caregivers
- Records caregivers’ correspondence, needs, availability, and schedule in system of record
- Ensures all placements adhere to applicable compliance and contract requirements
- Partners with Business Development Manager, Clinicians, Recruiters, and Field Support staff to debrief on staffing shortages, client satisfaction, and business development opportunities
- Performs on-call as needed or assigned
- Multi - task, inbound / outbound phone calls to members and / or physicians
- Complete assessments and documentation within a CER system
- Provide care coordination telephonically
- Review referrals for eligibility and program acceptance
Qualifications for healthcare services coordinator
- Must reside within Erie County, NY
- Must live in Mobile or Baldwin Counties
- Associates Degree (or higher) in social work and/or health care administration
- Three (3) years of clinical experience in the area of specialty is required
- Prior intake, utilization management or homecare experience preferred
- In depth, current knowledge in the area of specialty
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Healthcare Services Coordinator Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of healthcare services coordinator. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for healthcare services coordinator
- Maintain an accurate and current MDS Program Client Log on Spreadsheet or Database
- Ensure client medical records are complete and accurate
- Ensure ALL client documentation is completed and submitted in the required time frames
- Monitor that the clients’ medications are delivered at the dosage and frequency indicated by the Treating Prescriber
- Participate in the client’s treatment planning sessions as a member of the MDS Treatment Team
- Ensure the client information shared at the treatment planning sessions is accurate and current based upon conversations with the MDS Provider/Staff
- Ensure Prescriber/MDS Treatment Team’s recommendations are shared with the MDS Provider/Staff
- Coordinate Care with client’s assigned case manager/support coordinator/support person through two way communication and follow up on client concerns/issues
- Complete Discharge Note and disseminate to Treating Prescriber and Case Manager
- Gather evaluation and outcome data
Qualifications for healthcare services coordinator
- Must live within the city limits of Seattle, WA
- Up to 75% of traveling within a 1-hour radius of Daytona Beach, FL / must live in the Daytona Beach, FL area
- Must be able to travel up to 75% within the local area (Indianapolis, IN)
- Must be able to travel up to 75% within the local area (El Paso, TX) / Must be open to provide coverage in Albuquerque, NM, at times
- Must be able to travel up to 75% within the local area (Cleveland, OH, Cincinnati/Dayton, OH, or Columbus, OH)
- Must be able to travel up to 75% within the local area (Toledo, OH)
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Healthcare Services Coordinator Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of healthcare services coordinator. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for healthcare services coordinator
- Complete Monthly Review Forms based upon input from MDS Staff
- Work collaborative with MDS Provider in ensuring clients receive Med Drops per Genoa Healthcare’s MDS Program Policy and Procedures
- Participates in the development of new training programs to support medical management and quality management programs
- Conducts clinical and non-clinical training for new existing clinical staff
- Coordinates required manuals and materials for training of employees to meet applicable accreditation performance standards
- Develops, revises and maintains educational manuals and materials for staff education
- Collaboration with HCAs meeting frequently to develop and review CGAP goals, track productivity and identify RAF gaps
- Allocation and even distribution of time management to accommodate completion of multiple projects that may require a change in priority
- Maintenance and periodic submission of excel spreadsheets to HCAs tracking productivity
- Access to multiple provider EMR file management systems requiring security verification upon entry
Qualifications for healthcare services coordinator
- Ability to travel up to 75% of the time within the local area (Ft
- Must be able to travel up to 75% within the local area (Newark, NJ)
- Exemplary interpersonal skills and ability to interact with individuals and groups in a wide variety of highly sensitive and diplomatic situations
- Professional interpreting experience preferred
- Experience with maintaining confidentiality and performing complaint resolution preferred
- Manual dexterity sufficient to perform work on a PC or mobile device
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Healthcare Services Coordinator Job Description
Job Description Example
Our innovative and growing company is hiring for a healthcare services coordinator. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for healthcare services coordinator
- Order, compile and assemble CGAP tools & educational resources to ship and/or deliver to various provider group
- Travel to multiple provider offices to assist medical administration staff of RNs, medical assistants, patient service coordinators, front desk and/or office managers with exporting medical records for HQPAF/PAF submission, education and re-education of CGAP program requirements, assistance and training on Optum’s OPAF website to submit HQPAF/PAFs and any other office administrative functions necessary to support the provider’s success with CGA
- Utilization of various Optum systems to review EMR documents, track provider program success and produce detailed analysis reports
- Research and track CGAP disputes with associated provider groups, resolve documentation and HQPAF/PAF rejections and submit online investigations with any HQPAF/PAF discrepancies
- Continued professional training/education on CGAP
- Collaborate with HCAs meeting frequently to develop and review CGAP goals, track productivity and identify RAF gaps
- Allocate and even distribution of time management to accommodate completion of multiple projects that may require a change in priority
- Utilize various Optum systems to review EMR documents, track provider program success and produce detailed analysis reports
- Continue professional training / education on CGAP
- Order, compile and assemble CGAP tools and educational resources to ship and / or deliver to various provider group
Qualifications for healthcare services coordinator
- One year of related experience in a similar (clinic/ambulatory) healthcare environment
- Ambulatory Float Pool positions require ability to travel between clinic sites in an expeditious manner (i.e., candidates should not be dependent upon public transit schedules)
- 1+ years of healthcare background with medical terminology & a familiarity with clinical issues
- 1+ years of EMR (electronic medical records) system experience
- Proficient with Microsoft Word (creating and editing documents) and Excel (general spreadsheet navigation and data entry)
- Ability to travel daily in the OH market up to 75% of the time