Hostess Job Description
Hostess
provides basic food and beverage preparation service, as needed.
Hostess Duties & Responsibilities
To write an effective hostess job description, begin by listing detailed duties, responsibilities and expectations. We have included hostess job description templates that you can modify and use.
Sample responsibilities for this position include:
Check all stock, requisitions and equipment daily and manage par stock
Follow control procedures to minimise errors, fraud and wastage
To see that all back of house restaurant areas are cleaned and equipment stored before the end of day’s trade ,all repair
Dining room layout, table/seat/section numbers, proper table setups, room capacity, hours of operation, price range and dress code
Restaurant reservation procedures
Take record and confirm restaurant reservations / cancellations in accordance with departmental standards
Communicate reservation or cancellation changes to management as they arise throughout the shift
Ensure that all menu’s, check folders are cleaned and in sufficient quantity
Ensure that the hostess stand is cleaned and organized
Greet the guests at the entrance of the restaurant
Hostess Qualifications
Qualifications for a job description may include education, certification, and experience.
Education for Hostess
Typically a job would require a certain level of education.
Employers hiring for the hostess job most commonly would prefer for their future employee to have a relevant degree such as High School and Associate Degree in General Education, Hospitality, Tourism, Management, Education, Communications, English, Hotel Management, Technical, High School Education
Skills for Hostess
Desired skills for hostess include:
Emergency
Emergency safety procedures and helps evacuate guests to safety in the event of fire
Menu items
Table numbers
Servers’ duties and responsibilities
Station assignments
Food and beverage menus
Food and beverage
Contents and preparation methods
Garnishes
Desired experience for hostess includes:
Friendly, outgoing, flexible personality and passion about providing high quality service
Show guests their table which has been designated to them
Ensure that the guests are pleased with their table
Present the open menu to the guest
Ensure that the tables are set to the best service of the guest
Anticipate guests needs, respond to them promptly and acknowledge guest, however busy and whatever time of the day
Hostess Examples
1
Hostess Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of hostess. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for hostess
- Monitor guests’ reactions and confer frequently with management to ensure guest satisfaction
- Do table visits systematically at each meal period to ensure guest satisfaction
- Promote F&B Outlets to each customer in down time
- Ensure all reservations are being assigned tables accordingly before operations start
- Ensure guests satisfaction and maintain good communication with internal and external customers alike
- Handle guests complaints /comments and seek assistance from captain should assistance is required
- Handles reservations and enquiries
- Takeover and handover of shift duties
- Check the occupancy, vip (if any), reservations status and items not available to sell
- Handles guest’s reservations enquiries and complaints/ feedback
Qualifications for hostess
- Must be able to read menus
- Previous experience in service industry preferred
- Ability to work a telephone system
- Presents the F&B menu and upsell
- Observe, evaluate operation and suggest improvements to AM or OM
- Minimum of 6 months to 1 year related experience and/or training
2
Hostess Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of hostess. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for hostess
- Greets customers in a courteous and professional manner
- Logs events and functions in the reservation book
- Keeps Manager informed of all happenings in the front end
- Fosters cooperation and teamwork among all staff, always courteous to customers and employees and consistently follows all policies of the restaurant
- Co-ordinate with kitchen & banquets
- To greet and assist guests regarding hotel facilities in an informative and helpful way
- Fluent in English - Arabic speaking preferred
- Able to stand long hours
- Able to Work According to Different Shifts
- Minimum 1 Year Similar Guest Contact Position Experience in Five Star Hotel
Qualifications for hostess
- Have an excellent knowledge about wines and different items on the menu in order to be able to help guests, answer questions, and give other suggestions
- Handle all guest complaints as per instructions and procedures
- Report any guest complaints, comments card to the Supervisor / Manager
- Can meet needs of guest satisfaction within company guidelines
- Computer knowledge essential
- Must be able to exert physical effort in transporting 20 pounds, endure various physical movements throughout the work areas
3
Hostess Job Description
Job Description Example
Our growing company is looking to fill the role of hostess. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for hostess
- Perfect Interpersonal and Communicational Skills to Serve International Guest
- Warm, Positive and Outgoing Personality
- Greets residents, guides them to their seats, and provides them with menus
- Responsible for scheduling servers in conjunction with the Director of Dining Service
- Responsible for preparing the dining room and other function rooms for meetings and parties
- Responsible for maintaining the dining room at a high level of cleanliness
- Responsible for bringing food and supplies to the sister’s lounges
- Maintain a positive and full of energy attitude at all time
- Have always the highest standard of image and personal hygiene
- Ensure that Opening, Closing and Operational duties are completed every day
Qualifications for hostess
- Reach up and down
- Remain stationary at times throughout work periods
- Be self-motivated, enthusiastic, dynamic, friendly and attractive
- Complementary meal
- Complementary uniform
- Friendly and professional team
4
Hostess Job Description
Job Description Example
Our company is looking to fill the role of hostess. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for hostess
- Update and implement procedures and strategies to improve the efficiency of the service
- Ensure the Guest data is recorded, analyzed and delivered to maintain a clean and accurate database
- Attend trainings requested by Management in order to meet the Company Standards
- Encourage respect and trust with the decisions taken by the Management
- Consider warmly greeting each guest your first and most important responsibility
- Review current guest seating assignments and seat new guests according to seating system in each station
- Greet guests by name whenever possible, make guest feel welcome and sincerely convey appreciation for choosing to dine with us and usher to the appropriate table
- Input necessary date into seating system and adhere to seating system recommendations
- Assist staff in duties as requested
- Assist guest with special requests or needs
Qualifications for hostess
- Have an excellent knowledge about the city, the signals, methods of transportation, in order to be able to converse with customers, give helpful suggestions
- Previous wait staff experience is preferred
- Moderated carrying reaching above shoulders
- Ability to climb stairway
- Minimum of 2 years of dining room experience
- Must be able to speak English in a clear and understandable voice so that various types of communications may be conducted with people of various levels of education and capabilities, to include the exchange and receipt of information over the telephone
5
Hostess Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of hostess. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for hostess
- Ensure menus are clean and contain appropriate panels and information
- Ensure light levels, music levels and temperature levels are perfect and adjust accordingly
- Offer a sincere send off (“good night thank you for coming in”, “good luck”) and welcome them back (“come back soon”) to each guest
- Promotional Representation
- Community Outreach & Events Participation
- Performs assigned tasks
- Continuous development of food & beverage product knowledge
- Escorts female guests to spa women’s locker room, assigns them a locker and includes a tour of amenities
- Follows up with guests, therapists/technicians and spa concierge team to ensure timely guest pick-up
- Continuously circulates through assigned areas to pick up glass and dishware, trash, magazines and deposits towels, robes, slippers in appropriate laundry drop
Qualifications for hostess
- Must be able to communicate proficiently in English both verbal and written
- Position involves sitting, standing, stooping, kneeling, pushing, shoving, lifting, carrying and moving objects that can weigh up to 25 lbs
- Must be able to work in small and confined spaces for extended periods of time
- Requires working in a high quality food service dining room
- Must have excellent customer service focus and ability
- Must have some supervisory experience