Host/hostess Job Description
Host/hostess
provides prompt, efficient, and friendly customer service to guests, including describing menu items, taking and serving food and beverage orders; and opening, closing, and presenting guest checks.
Host/hostess Duties & Responsibilities
To write an effective host/hostess job description, begin by listing detailed duties, responsibilities and expectations. We have included host/hostess job description templates that you can modify and use.
Sample responsibilities for this position include:
Inform Food and Beverage Manager concerning situations or circumstances that require his/her action or attention, including corrective action
A passion for outstanding guest service, a ‘farm fresh’ palate and affinity for all things ‘local’
An appreciation of a collaborative environment and “can-do” spirit
An authentic sense of blending the classic and the eclectic
Follows established department and hospital standards for tray delivery using established two patient identifiers consistently
Labels, stocks and rotates tube feedings on assigned floors
Assures that each guest is greeted and served promptly
Assist Restaurant Manager / Supervisors with daily operations of the cafe
Answering host stand telephone promptly and courteously
Answer phone and record reservations
Host/hostess Qualifications
Qualifications for a job description may include education, certification, and experience.
Education for Host/hostess
Typically a job would require a certain level of education.
Employers hiring for the host/hostess job most commonly would prefer for their future employee to have a relevant degree such as High School and Associate Degree in General Education, Education, Tourism, Hospitality, Management, Criminal Justice, Emergency Management, Homeland Security, Emergency Medical Services, Communications
Skills for Host/hostess
Desired skills for host/hostess include:
Emergency
Emergency safety procedures and helps evacuate guests to safety in the event of fire
Table numbers
Servers’ duties and responsibilities
Station assignments
Food and beverage menus
Food and beverage
Menu items
Food and beverage menus – especially telephone etiquette and greeting guests
Food and beverage service/hospitality
Desired experience for host/hostess includes:
Greet guests and determine the number in their party
Seat guests by finding a clean, available table
Guide guests through the dining rooms and provide any needed assistance
Move and arrange tables, chairs, and settings and organize seating for groups with special needs
Ensure place settings are appropriate and each guest has a napkin, clean silverware, and any other item that is part of the standard place setting
Good food and service knowledge preferred
Host/hostess Examples
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Host/hostess Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of host/hostess. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for host/hostess
- Uphold our high sanitation and safety standards
- Create and nurture a fun family-oriented work environment
- Inspect the cleanliness of each section of the dining room and the private dining room and make necessary improvements check each table prior to opening to ensure its proper set
- Know the server stations, their daily assignments, their personal timing patterns and their maximum workload capacity
- Maintain a station chart and cover count for the restaurant
- Ensure you conform to the standards of service and personally ensure each guest receives the highest quality of service
- Seat reservations promptly at a table pre-set for the number in the party
- The Host / Hostess assists patients with appropriate food selections in accordance with diet prescription
- Works in partnership with other team members
- Provides customer focused care to the patients served
Qualifications for host/hostess
- Properly handle, prepare, transport and products
- Relate well to others using interpersonal savvy to foster two-way communication and develop effective relationships
- Requires the ability to follow written and verbal instructions
- Requires the ability to demonstrate job competency in actual task performance following completion of on-the-job training and written tests following classroom instruction
- Requires reading, writing, mathematical skills, and ability to operate a computer terminal
- Requires the ability to lift 30lbs and the ability to stand and walk for long periods of time
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Host/hostess Job Description
Job Description Example
Our growing company is hiring for a host/hostess. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for host/hostess
- Take food and beverage to-go orders in our point of sales systems which relays orders to the kitchen and bar
- Receive and record reservations via Tock Tix or in person
- Checks patients’ meals for accuracy and stocks nursing units with nourishment and menus
- Assists with marketing assigned community through emails, realtor office visits
- Review the reservation listing and make recommendations as to the set-up of the restaurant for the most efficient seating
- Be familiar with daily specials and be prepared to answer guests’ questions
- Inspect all menus to ensure their condition and cleanliness
- Seat guests in a courteous and friendly manner and ensure any specials needs have been taken care of
- Utilize the10’-5’-3’ rule in all interactions
- Graciously greeting guests and informs guests, escorting them to their table
Qualifications for host/hostess
- Maintain cleanliness and organization at the host stand and be able to manage special seating requests of guests consistent with table availability
- Must maintain an accurate, fair, and up to date waitlist, notifying guests when their table is ready
- Communication is crucial with this position, as the host must relay messages to managers, servers and bus persons as appropriate
- Hosts may assist with the duties of servers and bus persons as needed to maintain service effectiveness and efficiency
- Required to take DLC training upon hire
- Accept reservations for dining room guests
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Host/hostess Job Description
Job Description Example
Our company is looking for a host/hostess. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for host/hostess
- Have a basic understanding of the operation and functions of Micros Simphony Point of Sale system including menu maintenance, basic troubleshooting, and understanding of all server functions within the system
- Provide optimal service and use guest recognition and peferences
- Inform the guest about specials
- Must have 1 year minimum experience as a hostess within a similar type property
- Courteously escorting guests to tables
- Recognizing frequent guests and calling them by name
- Assisting servers and bus people when necessary
- Ensuring cleanliness throughout the front-of-house and restroom areas
- Providing fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff
- Maintain host closet and coat check area
Qualifications for host/hostess
- Must have or have the ability to obtain TABC and safe-serving certifications
- Prefer previous experience in a resort setting
- Strong problem solving skills and ability to listen to the nature of the concern, demonstrate empathy with the customer and provide positive and proactive solutions
- Must have Smart Serve
- We are looking for a host/hostess to work part time, evening shifts and weekends availability is necessary
- Ensures that health and safety standards and procedures are respected (especially HACCP)
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Host/hostess Job Description
Job Description Example
Our company is looking for a host/hostess. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for host/hostess
- Assist service operations
- Create and nurture a fun, positive work environment
- Check menus to confirm they are current, clean, plentiful, and wrinkle-free
- Monitor dining rooms for seating availability
- Perform other job duties as requested by Supervisors
- Assign server sections for each shift
- Do a complete walk through the restaurant area and ensure all tables are set properly and dining area is clean
- Make sure music, lighting and heat is set to proper levels
- Create a welcoming presence as guests enter the restaurant by welcoming each guest as they enter the restaurant area (do not greet by asking how many
- Keep the cashier area, vending area, and courtyard area clean and visually appealing at all times
Qualifications for host/hostess
- Presents menus to guests and explains specials of the day, informs server of guest present at the table and returns to the lobby to greet guests, checks dining room for guests who are ready to leave, directs bussers to clean tables as needed by the guest volume and special needs
- Thanks guests when they are leaving, asks them to return, asks about their dining experience
- When closing, collects menus, inspects for cleanliness and prepares the station for the next day
- Performs duties that require standing and moving throughout the dining room for up to 8 hours or longer if needed
- Communicates with guests demonstrating confidence and encourages them to feel unique and special
- Performs side duties that include performing restroom checks, answering the telephone, training other hosts/hostesses, and handling cleaning compounds and chemicals, and other duties as required
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Host/hostess Job Description
Job Description Example
Our company is looking for a host/hostess. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for host/hostess
- Ensure menus are clean, stocked, neatly arranged at all times
- To answer all phone calls within 5 rings or less while practicing proper phone etiquette
- Be prepared to answer questions about our food, beverages and other restaurant functions and services
- To ensure all guests are greeted and served by the server in an appropriate time frame
- Monitor room service orders through the completion of the room service tracking log, inclusive of satisfaction call back
- Receive all payments through operation of the Micros POS system
- Following up and assisting with opening and closing duties of the Dining Room
- Assists the Manager, Assistant Manager and Captains to ensure the smooth day to day operations
- Proactively manages the waitlist
Qualifications for host/hostess
- Successful applicants will possess a magnetism emanating maturity and confidence
- Our ideal candidate will comprise unsurpassed organizational skills with formidable communicative adeptness
- The candidate will be independent and will be able to work alone, organize and prioritize his/her tasks
- The 1888 Chophouse is seeking an individual with a minimum of 2 years of fine dining expertise who feels at ease working in an upscale environment where our guest’s expectation rivals all others
- Must have alSmart Serve
- Knowledge of nutritional abbreviations, required