Operation Support Job Description
Operation Support Duties & Responsibilities
To write an effective operation support job description, begin by listing detailed duties, responsibilities and expectations. We have included operation support job description templates that you can modify and use.
Sample responsibilities for this position include:
Operation Support Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Operation Support
List any licenses or certifications required by the position: ITIL, ASE, AWS, RHCE, CCNA, UNIX, SSAE, PMI, PMP, AAJI
Education for Operation Support
Typically a job would require a certain level of education.
Employers hiring for the operation support job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and High School Degree in Computer Science, Engineering, Business, Associates, Education, Management, Science, Technical, Information Technology, Finance
Skills for Operation Support
Desired skills for operation support include:
Desired experience for operation support includes:
Operation Support Examples
Operation Support Job Description
- To adhere to all established work and escalation processes
- To participate in deal structure meetings with client, Sales partner and Bournemouth hub as appropriate to ensure that instruction will be workable and complete
- To work with minimum supervision and act on own initiative to identify tasks and efficiencies to be implemented on the unit
- To oversee the trade accounts reconciliation process and take appropriate action on ageing items
- To escalate all exceptional processes and maintain their audit trials for record purposes
- To provide timely feedback on individual performance direct reports and coach them if required
- Collaborate with China Operations Support and Controllership to monitor deviations from policies and procedures
- Provide oversight and set objectives for Corporate Services, Business Operations Management and Operations Compliance (including business operation strategies and budget, headcount and staff planning)
- Take responsibility for the effectiveness and efficiency of operations and administrative services, to ensure key objectives are met
- Listen to and decipher business needs, in addition to recommending, developing, and supporting implementation of new business initiatives
- Thorough knowledge in L/G, LC, Collections and basic understanding of other trade products
- Knowledge on Islamic Banking / Finance would be an added advantage
- 5 to 7 years of experience in Trade operation
- Basic knowledge in similar back office or customer handling roles can be an advantage
- Liaise across and collaborate with in-country and regional operations and control functions including Real Estate, Crisis Management, Security, Legal, Compliance, Finance, Controllership, and Internal Audit
- Serve as in-country key liaison between Compliance and Internal Audit and in-country functions
Operation Support Job Description
- Develop and maintain in-country policies, standards, processes and procedures to assess and remediate operations and compliance risk
- Conduct in-country self-assessments and review value-in-kind programs, vendor expenditures and other higher-risk activities
- Strategic planning and initiative implementation
- Support China Country Manager, and work together with local and regional functions in the planning and implementation of operational initiatives to support the China strategy
- Partner with China management team to implement strategic and operational strategies
- Manage the planning and execution of China-based global functions’ activities to ensure alignment, coordination, effective resource utilization and on-plan performance
- Support China Country Manager on other initiatives, as directed
- Establish and manage policies & procedures for consumer banking products and processes under Consumer Banking Group
- Support and co-ordinate with sales and product development teams for new products/services development in respect of workflow, forms design and compliance
- Participate in major system projects including security & control, product operations and branch operations/services etc
- 15 years experience in financial services with minimum 10 years progressive management experience, including second level people management
- Solid and comprehensive knowledge of payments industry and/or card business
- Cards business management experience is strongly preferred
- Prior operations management experience and/or prior experience in a compliance, audit, or risk related manager role focused on operational controls is preferred
- Strong business English communication skills, both oral and written
- Hands-on experience with configuration of network elements (routers, firewalls ), experience with Juniper products is an advantage
Operation Support Job Description
- Lead process improvement initiatives for achieving cost saving, work efficiency and customer satisfaction
- Ability to Un-install and Re-install AV and VC equipment Configure systems for production use
- Manage the operations of inbound team environment and ensure the operation is in accordance with established procedures and practices
- Maintain a complete and thorough understanding of inbound systems in a complex Seller Support Management center, and ensure adequate training for staff
- Contribute to the strategic operation, growth and budget planning for Seller Support in both China and worldwide
- Typically provides guidance to other non- exempt employees
- Maintain the information about clients and targets in Sentinel/GIS on a day-to-day basis including assignment of approvers (Sentinel Lead Partners), requested client entity restrictions, client family tree additions and changes requested through the Independence Clearance Process
- Perform daily tasks and processes to support the ongoing use of global applications
- Monitor data quality for GIS data with consideration of its impact with other global systems
- Participate in the resolution of potential conflicts/issues relating to the Sentinel/GMED database
- Familiar with Microsoft Office software and tools such as WORD, EXCEL, POWERPOINT and
- Minimum 5 years of experience in banking or financial institutions, with supervisory management is preferred
- Solid exposure to banking operations and related regulations
- A self-starter with strong analytical and planning skills
- Strong commercial acumen with effective communication skills
- Multicultural Clients from all over the world
Operation Support Job Description
- Order Management working with COE team in India
- PSD tracking, ship de-commits & escalations
- Creating & sharing customer delivery plans
- Supporting EMEA B2B Business Operations / Sales & Sales Operations teams
- Involved in projects to automate processes, devise & implement improvements
- EMEA product model set up requests
- Drive new product launch schedules and order release
- Update customers with product set up data / logistics details
- Account set up & amendments working with third party logistics
- Co-ordinate Cross Sell for WEST / EAST / MEA
- Bachelor’s degree or 5 years of experience working in IT related field
- Experience with change management and release automation processes
- 7-8 years’ experience in related industry, technical support operation would be preferred
- Ability to partner and communicate with the business and technology staff regarding system requirements and modifications to the data
- Basic experience with Microsoft Access and Visio
- Associates degree and/or some college and/or certification are desirable
Operation Support Job Description
- Customer Complaints / Escalations
- Weekly CPFR calls
- Participate in SCM program related meetings, TAC / NAC, client visit, to understand end-to-end transaction flow, underline credit / operational risks and mitigation actions
- Provide implementation and preliminary control on transactional level documentation as and when required
- Follow up with business line, clients or counterparties for missing documents, insurance /guarantee issuance or renewal, regulatory required supporting documents
- Provide regular monitoring following pre-defined operational control procedure on supply chain transactions
- Provide on-going customer service and support to SCM Clients, escalate client requests to internal parties
- Contributes to develop new products jointly with business line
- Contributes to cross-selling of other lines of business to clients
- Contributes to develop innovation (bring ideas re
- Must have excellent operational judgment and be able to respond quickly to high priority issues with minimal supervision
- The ability to get things done and to realize goals, with the desire to question current ways of working and to strive for quick, sustainable, lean and simple solutions
- The ability to develop and to lead a team in a changing environment
- Detail Oriented with reliable and responsible personality
- Comfortable in multi-cultural environment
- Proficient Computer skills, especially Microsoft Excel/ Word