Quality Assurance Team Lead Job Description
Quality Assurance Team Lead Duties & Responsibilities
To write an effective quality assurance team lead job description, begin by listing detailed duties, responsibilities and expectations. We have included quality assurance team lead job description templates that you can modify and use.
Sample responsibilities for this position include:
Quality Assurance Team Lead Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Quality Assurance Team Lead
List any licenses or certifications required by the position: CQA, CSTE, CISSP, CCNE, MCSE, MCD, ITIL, CAMS, ACH, CHIPS
Education for Quality Assurance Team Lead
Typically a job would require a certain level of education.
Employers hiring for the quality assurance team lead job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Computer Science, Engineering, Business, Finance, Education, Accounting, Business/Administration, Information Technology, Technical, Science
Skills for Quality Assurance Team Lead
Desired skills for quality assurance team lead include:
Desired experience for quality assurance team lead includes:
Quality Assurance Team Lead Examples
Quality Assurance Team Lead Job Description
- Data Analytics experience, either with Big Data, Data Warehousing, or a highly complex and voluminous but a structured data repository
- Automated Testing Tool experience in both Enterprise and Open Source Tools
- N Tier Architecture experience
- The Software Quality Assurance Division is responsible for monitoring and executing development testing standards for Client’s coding, source code control, code reviews, testing, release management, and product integration within an established software development life cycle
- Test Schedule Integration/Management
- Testing Defect Metrics and KPI’s
- This role oversees the team responsible for the above deliverables, assisting with overall process improvement and business process reengineering initiatives that are identified
- This person is also responsible for leading the Financial Analysis and Reporting deliverable within the engagement
- Complete understanding and wide application of technical principle, theories, and concepts in the field of QA
- Highly motivated – takes initiative to solve problems, and requires minimal oversight
- 3+ years software testing experience throughout all phases of a software testing cycle with Bachelor's or higher degree in computer/Electrical/Software Engineering or comparable fields
- Hands-on, "get-it-done" attitude
- Proactive and collaborative approach
- Knowledge of various Banking Products (Eg
- Bachelor's degree in business administration, information technology, or other relevant degree
- 10 years of relevant consulting or industry experience and
Quality Assurance Team Lead Job Description
- Operate in the work flow using predefined standards
- Responsible to attend weekly / regular segment meetings
- Responsible for connecting into the Q&R functions for resources and expertise
- Empowered to be the voice for the Q&R functions (for decisions, prioritization)
- Facilitate delivery for Q&R design and development deliverables which may be performed by others within Q&R functions
- Make recommendations based on assessments that improve production and quality
- Coordinate QA findings with appropriate managers and ensure that necessary follow up is done to resolve any negative results
- Provide documented results and process improvement to Manager/Director for staff not meeting company/client standards
- Manage 5-6 Full Time and 2-3 PEAK QA Analysts
- Interview and hire seasonal (PEAK) QA Analysts each year Full Time colleagues as needed
- 5 years of experience with test consulting engagements and preparing business case for Testing CoEs
- Deep experience with Healthcare, Human Services, or financial managerment, ERP, or enterprise case management systems
- Knowledge of various testing tools across test management, automation and other specialized testing technique
- Demonstrated experience in being a thought-leader to the CIO or other senior IT/Business leaders around testing and QA, three years
- Bachelor's degree may be substituted by (1) relevant certifications and experience in the ITIL Continual Service Improvement certification, SCAMPI Lead Appraiser certification, PMP certification, ISO quality certifications, Six Sigma certifications and (2) 10 years experience
- Experience in handling escalations from both external clients and internal sales and support organizations within a contact centre / queue based environment as a plus
Quality Assurance Team Lead Job Description
- Implement a clear, overall quality strategy with scalable processes, tools, and systems that enables resource-efficient monitoring of decision accuracy
- Identify overall user experience issues in a timely and efficient manner
- Define appropriate continuous improvement programs
- Demonstrate why quality matters, build consensus, and inspire others to quickly address problems
- Monitor and ensure quality of the project does not drop below contractual requirements
- Maintain high customer satisfaction ratings
- Develop and maintain an understanding of customer Service Level Agreements (SLAs) and departments key performance requirements
- Assist with monitoring and tracking incidents to ensure resolution occurs within the SLA
- Drive accountability with team leads and their teams to meet quality performance goals, and ensure program standards are met on a week-over-week basis
- Assess and prioritize the top quality issues affecting the teams in assigned office across all decision-making channels
- Strong skillset with Microsoft Suite
- Previous SharePoint knowledge is strongly desired (role manages SQAD SP site)
- Project Management background/knowledge
- SDLC knowledge is incredibly beneficial, specifically around Agile Methodologies (however, not mandatory)
- Financial knowledge is beneficial, but not mandatory
- Strong testing and technical aptitude
Quality Assurance Team Lead Job Description
- Drive investigation of highly sensitive issues affecting assigned office, working with teams and other stakeholders to understand root cause
- Keep abreast of the evolving support ecosystem and customer-specific business processes
- Proactively address quality issues and identify creative workarounds for quality issues
- Manage the Animal Health QA team and ensure appropriate resource allocation
- Manage the development and implementation of local quality related processes and procedures, ensuring compliance with applicable local regulations and Corporate requirements
- Ensure quality related processes are monitored in accordance with defined KPIs and review and present data as part of the Quality Management Review process
- Participate in the local self-inspection programme
- Manage the QA aspects of local packaging processes for Animal Health products, including review and approval of packaging material specifications, change control documentation, third party batch packaging documentation and completed batch paperwork and associated finished product samples where required
- Manage local Animal Health Contract Manufacturing operations, including review and approval of manufacturing documentation, validation activities, stability protocols and reports, change control activities and handling of quality related deviations
- Participate in local commercialization activities from a QA perspective
- Previous Mortgage Quality Control experience
- Associate’s degree in science, technology or related field
- Knowledge of instrumentation (temperature, pressure)
- Bachelor’s degree or preferably higher education in a biomedical/scientific discipline or combination of equivalent experience, education, and training
- Expert knowledge of drug development processes and GXP/CSV regulations and auditing in these disciplines
- Demonstrated ability to effectively communicate, influence, and lead at all levels in the organization
Quality Assurance Team Lead Job Description
- Review and approve artwork for animal health products
- Support processing and resolution of technical product complaints and Recall Management
- Ensure the appropriate management of returned stock and damaged or rejected goods and decide on disposition, ensuring relevant 3PL companies follow appropriate destruction procedures
- Ensure the appropriate management of release for distribution activities and handling of associated issues
- Review and approve deviations, associated investigations and CAPAs as per approved procedures
- Review, create and maintain local SOPs related to QA processes
- Ensure team are appropriately trained for their area of responsibility
- Maintain appropriate quality records as required by applicable procedures
- Acts as a liaison between management and team members
- Team Leads must arrive prior to shift start
- Excellent verbal and written communication and customer management skills
- Bi or multi-lingual skills desirable
- Six Sigma with demonstrated utilization of techniques in previous positions is a plus but not required
- Must be able to build strong relationships with customer and across work areas to improve services and ensure service levels are met
- Requirements gathering, detail design development and the creation of test plans
- Windows technology experience (.NET) a plus