Retail Services Job Description
Retail Services Duties & Responsibilities
To write an effective retail services job description, begin by listing detailed duties, responsibilities and expectations. We have included retail services job description templates that you can modify and use.
Sample responsibilities for this position include:
Retail Services Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Retail Services
List any licenses or certifications required by the position: ASE, DSD, IMPACT, CO2, OE, FEMA, A/C, B.S, B.A, ITIL
Education for Retail Services
Typically a job would require a certain level of education.
Employers hiring for the retail services job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Education, Business, Marketing, MBA, Finance, General Education, Management, Business/Administration, Engineering, Technical
Skills for Retail Services
Desired skills for retail services include:
Desired experience for retail services includes:
Retail Services Examples
Retail Services Job Description
- Advise clients in the setting and delivery of targets for customer engagement based performance, revenue enhancement initiatives, and workforce optimization opportunities
- Typical activities may include developing project plans and timelines, using ShopperTrak tools to conduct analyses, writing performance opportunity reports, developing meaningful client dashboards or assisting with client meeting facilitation and presentation
- Maintains professional behavior consistent with the role, , composure in difficult interpersonal situations
- Demonstrates understanding of HIPPA Privacy Act
- Assists in development, review and revisions for the cafeteria menu working with the Executive Chef and Food and Nutrition Services Director
- Implements and maintains all ABM Healthcare Support Services cash handling policies and procedures
- Promotes and drives departmental TQM/Customer Service initiatives
- Ensures that all required ABM Healthcare Support Services retail operating procedures are in place
- In-services retail staff on the proper use of all supplies/equipment within service areas
- Monitors retail service, food production, sanitation and safety
- Develops and implements retail area cleaning schedules
- Develops retail staff schedules within budgeted master schedule
- Demonstrate ability to work and complete all job tasks for all retail service positions, especially the cash register
- Visually inspects and tastes all food products prior to opening for service
- Conducts line school (huddles) with service staff prior to opening for service
- Monitors retail services each meal period on duty
Retail Services Job Description
- Assist with maintaining of retail employee files, time and attendance records and corrective action process
- Creation, reuse and maintenance of architecture artefacts
- Mentor and guide more inexperienced members of the Architecture Team
- Support the Head of Strategy and Architecture with developing and refreshing the IS Strategy in line with the Business strategy
- Ability to provide structure and clarity to a given problem or opportunity when working in situations with high levels of ambiguity
- Demonstrated energy, enthusiasm and personnel management skills
- Establish and maintain excellent relationships with assigned Client(s) personnel
- Regularly spend time in the field with Client(s) Region Sales Managers and Auditors to ensure agreement on priorities and goals
- Successfully execute all assigned customer CDM sales responsibilities
- Develops, reviews and revises cafeteria and special function menus working in conjunction with Chef and FNS Director or other facility representative
- Full SDLC experience in both Agile & Waterfall environments
- Have proven knowledge of the latest IT systems related legislation and best practice Experience of TOGAF or equivalent architectural frameworks
- Proven experience providing solutions in a quick paced, fast to market
- Implements and maintains all ABM Healthcare Support cash handling policies and procedures
- Ensures that all ABM Healthcare Support production systems are in place
- Monitors service, food production, sanitation and safety
Retail Services Job Description
- Monitors retail, catering and physician services each meal period on duty
- Ensures all opened/leftover food is stored properly (covered, labeled & dated)
- Able to lead the department in the absence of the FNS Director
- Ensures department and annual facility training programs are completed within given timeframes
- Assist with maintaining of employee files, time and attendance records and corrective action process
- Participates in annual performance evaluation process for all production staff ensuring reviews are completed per facility guidelines and time frames
- Attends outside educational seminars pertinent to food production, food service operations and regulatory issues
- Reports to work on time, requests time off in advance, follows ABM Healthcare Support vacation and attendance policies and procedure guidelines
- Complete other duties as assigned by Food and Nutrition Services Director
- Assists with hiring and training new employees – interviews candidates for production positions, ensures new employees are instructed on how to prepare food using recipes and production records and how to safely operate and clean equipment
- Ensures food preparation is completed according to menu with standardized recipes being followed within safe food handling guidelines
- Visually inspects & tastes all food products prior to opening for service
- Prepare territory visitation plans to encompass SWOT analysis and tactical plans to hit sales targets
- Capable of merchandise fixtures given a planogram with product
- Must be a results and sales driven individual who enjoys engaging customers in a retail environment
- Completion of Sanitation Certification Course as required
Retail Services Job Description
- Serve as a source of information, experience, expertise and perspective for customers in sales cycles, where opportunities exist to increase Services bookings
- As appropriate, act as industry spokesperson in the Retail vertical, linking thought leadership and knowledge to Services
- Lead the design and development of offerings, documents and procedures that result in the improvement of efficiency in Services Sales
- Tracking of opportunities and run Services forecast calls with VP Services Sales EMEA
- Manage Client Partner and Services Partner on Key Accounts Engagements
- Engage and direct appropriate internal resources, including management, service delivery, operations, to facilitate “pre” sales processes
- Maintain high levels of customer relation
- Interacts with client customer team members, client retail leadership, and DRT management in the development of all retail execution requirements per cycle period
- Manage the following functions for the TRS global Enterprise Service Center
- Customer Response Centers (customer contacts for service requests and support)
- Three years supervisory work experience in a retail service environment
- Experience working for a ERP software services company
- Experience managing a sales quota of $50 million plus
- Experience closing services deals $500K and above
- Demonstrated sales track record of Tier 1 and Tier 2 companies
- Knowledge and understanding of the supply chain industry is a plus
Retail Services Job Description
- Filed Services Inventory Management Center
- Field Services Technical Support Center
- Maintenance Services Pricing Team
- Level 2 software support for Inventory Intelligence deployed software
- Manage all staff in Boca Raton support center and new global centers including creating and maintaining performance objectives, hiring of appropriate resources, coaching / mentoring of leadership team, resolving any internal conflicts, salary and compensation actions
- Manage relationship with third party support vendors including contact negotiation, management and service delivery
- Develop and manage an operations dashboard along with reports that provide status and trends against both leading and lagging key performance indicators from implementation to support and service
- Monitor and manage day to day operations of teams focusing on achieving all service level targets and key performance indicators
- Create and utilize a “manage by fact” process to help resolve recurring customer issues
- Utilize ITSM processes as the foundation for service operations and implement repeatable - processes across global service operations
- Experience with service provision, and managing client or stakeholder groups
- Understanding of operational process activity
- Aptitude for Continuous Improvement activity
- Able to articulate what a process is, and follow process documentation
- The Retail HR Services Specialist role exists to manage activities related to customer support and system management for our customers in compliance with the agreed service levels and execution of HR lifecycle activities from commencement to completion
- The job holder is responsible for quality assurance of the related service line and managing the induction training for the new joiners in the team