SAP CRM Job Description
SAP CRM Duties & Responsibilities
To write an effective SAP CRM job description, begin by listing detailed duties, responsibilities and expectations. We have included SAP CRM job description templates that you can modify and use.
Sample responsibilities for this position include:
SAP CRM Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for SAP CRM
List any licenses or certifications required by the position: SAP, PMI, CRM, ITIL, HANA, C/4, S/4, AWS
Education for SAP CRM
Typically a job would require a certain level of education.
Employers hiring for the SAP CRM job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Computer Science, Business, Engineering, Information Systems, Education, Information Technology, Technical, Business/Administration, Science, Design
Skills for SAP CRM
Desired skills for SAP CRM include:
Desired experience for SAP CRM includes:
SAP CRM Examples
SAP CRM Job Description
- Analyze business requirements and perform fit-gap analysis to come up with required Configuration and Development items
- Configuration of SAP system to support business requirements using Web UI Configuration tool set
- Develop custom applications enhance standard CRM components by leveraging CRM Web UI frame work concept and SAP CRM related tools such as Application Enhancement tool and Component development workbench
- Develop and utilize test plans and tools to ensure programs are thoroughly tested before they are installed
- By understanding the overall flow of the business supported, is responsible for specific application areas and applies that knowledge to assigned projects
- Provide support to troubleshoot production support issues that arise from both technical and functional issues
- Creates technical specifications for ABAP development
- Supports all phases of projects and assignments, in whole or in part, with problem solving abilities, analytical skills and strategic knowledge to create impact on organization
- Relates to management and employees as a "thought leader" with a strong client satisfaction orientation
- Leads or participates in project teams to meet objectives
- Led SAP CRM NetWeaver upgrade previously
- 5+ years of functional SAP project management experience in SAP CRM/ECC modules
- 10+ years of overall SAP experience in a functional/technical/user role
- Must have good understanding of business processes, particularly financial shared services
- Must have excellent customer facing and soft skills, solution oriented, looking for win-win opportunities
- Must have experience in managing multiple initiatives
SAP CRM Job Description
- Support users by resolving system/process issues
- Keep SAP CRM configuration in the area of M&S up to date as per business requirements
- Develop Key Users' system and process knowledge, and assess the results
- Deployment of clients and GV users to SAP CRM portal
- Functional analysis and testing (SAP Portal / SAP CRM)
- Communication, training, assistance to users (internal/external) and pre-sales
- Have CRM questionnaires filled in by clients designated users, create corresponding SAP CRM tickets, created portal links, test portal, reset external passwords, add new users
- Rolling out clients to the SAP CRM solution (designated users + employees if COS clients) through training on use of the portal and distribution of appropriate documentation
- Coordinate testing of Client UIFNs
- Provide portal demonstrations to potential clients either in person or via webinar
- Experience in Pharmaceutical or medical industry is desirable
- Experience with Clarity PPM is desirable
- In depth knowledge of SAP CRM Service Module, CRM sales & Marketing , Interfaces with ECC Good understanding of cross domain functionalities, dependencies and cause-effect fundamentals
- B.E./ B.Tech/M.Sc
- 2-4 years’ working knowledge in Sales and Service Domain (Preferably in Mfg Industry)
- Candidate must have working knowledge / good understanding of Sales and Service Business Processes
SAP CRM Job Description
- Perform regular system data maintenance tasks as assigned
- Monitor alerts and events reported by systems and execute established recovery procedures
- Support the development team members during detailed design & coding phase
- Execute test plans for functional unit tests, regression tests and system integration tests
- Work with Quality Assurance team members to conduct functional testing of implemented applications
- Provide production support of the implemented SAP CRM applications
- Map existing legacy processes into CRM system processes
- Configuration of the CRM systems in production and non-production environments
- Adhere to team and departmental development standards
- Create and maintain business process and technical documentation
- Project Implementation experience with Web UI enhancements in sales
- Proven experience working on all phases of a project from design through implementation and support
- Strong SAP- ISU/CCS CRM technical and configuration problem solving skills
- Bachelors degree in Information Systems, industrial engineering, computer science or a comparable degree
- Five years of experience in the SAP Module CRM deep understanding of the integration to the SAP ERP
- Excellent Knowledge in the areas of Marketing Campaign, Opportunity Management, Quotation Management, Channel Management, Contract Management, Order to Cash and Customer Master Processes
SAP CRM Job Description
- Adhere to security management practices, promote established security standards
- Drive implementation and improvement projects for business areas supported
- Understand integration points between FICO, WM, SD, and CRM
- Responsibility for the configuration and ownership of the Love’s implementation for CRM
- Elicit, communicate and manage internal and external customer requirements
- Clearly communicate project and break-fix status to business leads, manager, and executives on occasion
- Analyze and document as-is process and system interfaces
- Discover process gaps
- Derive improvement potential for business areas supported
- Provide input to establishing process performance measurement system to be able to constantly control and report end-to-end process performance
- 3 to 5 years of relevant, hands-on experience in the SAP CRM either in a consulting role or as part of a leading company in the Sales, Marketing or Services industry
- Experiences in implementation projects, requirements taking, SAP CRM configurations, testing and start-up support
- Has direct operational or previous systems/process expertise in the areas supported
- Experience in IPC routines would be appreciated
- Should have minimum working experience of 2-3 years in OOPs
- Demonstrateable depth of knowledge of
SAP CRM Job Description
- Contribute to and maintain best practice process management approach for Business and IT
- Provide expertise in change management, process management and project management
- Contribute to the development of process standards and evaluation of tools as needed
- Research new technologies and remain abreast of industry standards and best practices in sales area of SAP, analyze potential impact on company systems and inform management of actions needed or other recommendations
- Identify opportunities in current system design which will
- Partner with business resources, technical analysts, and consultants to implement new processes and technologies
- Support the Project Manager and Functional Resources by working with the business to develop process/system requirements in support of the assigned projects
- Track project schedule, cost, and performance
- Monitor progress of IT projects and take corrective action as required to ensure deadlines and business needs are met
- Provide technical support to implement Business Intelligence to create reports, executive summary, and dashboards to support the business requirements
- Sales contracts, quotations and sales order document type, item category, and item category determination
- Transaction Settings for Service Order Processes, Service Order Quotations, Service Plans, Service Confirmation, Service Contracts, Service complaints and Returns
- Defining Transaction Type, Item Category Determination and copy control from lead to opportunity, quotation, order & billing, defining follow-up Activities for Sales Leads and
- Partner determination procedure and pricing procedure
- Text determination procedure, text objects, text types, and access sequence
- Configuration and testing of middleware settings between CRM and ECC