Service Owner Job Description
Service Owner Duties & Responsibilities
To write an effective service owner job description, begin by listing detailed duties, responsibilities and expectations. We have included service owner job description templates that you can modify and use.
Sample responsibilities for this position include:
Service Owner Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Service Owner
List any licenses or certifications required by the position: ITIL, AWS, CISSP, MS, IPS, PMP, CBAP, V3, ITSM, PM
Education for Service Owner
Typically a job would require a certain level of education.
Employers hiring for the service owner job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Computer Science, Business, Engineering, Education, Science, Technical, Information Technology, Mathematics, Business/Administration, Information Systems
Skills for Service Owner
Desired skills for service owner include:
Desired experience for service owner includes:
Service Owner Examples
Service Owner Job Description
- Define and Describe IAM processes and services in a complex environement
- Know and let known the IAM services and processes IS4F provides internaly and to his customers
- Write and maintain the linked documentation
- Define, maintain and (let) implement quality indicators and ensure that there are respected
- Contribute to projects from the request to the implementation
- Lead the team delivering a suite of custom developed applications
- Engage with stakeholders to prioritise the delivery road-map and ensure the successful execution against this road-map
- Accountable for project delivery to schedule, cost and quality targets
- Ensure the team's adherence to change control, compliance and risk requirements
- Define, present, implement and maintain roadmap for your responsibility domain
- Strong written and oral communication skills and the ability to interact with senior management and engineers, develop good client relationships
- Demonstrated and previous hands-on experience with a variety of development and web technologies (including HTML/CSS/JavaScript/AJAX/XML/JSF/JBoss Seam/Ruby/.NET/APIs )
- Demonstrated experience with SaaS, PaaS and IaaS
- Significant prior experience in Technology
- Knowledge of the IAM concepts and practices, and are ready to enlarge your knowledge on the subject
- Being familiar with the Security aspects of a multi-platforms environment (work in collaboration with technical, Security, Compliance teams)
Service Owner Job Description
- Co-ordination and execution of Top Investment program security assessment planning
- Integration of demand management procedures with CTAC
- Triage of consultancy demand request for consistency in quality
- Partnership with Culture & Conduct service owner & service Desk lead on FAQ maintenance and management through support call analysis
- Take the Service Module Ownership of Data Integration Layer (DIL)
- Work in close cooperation and exchange with involved Service Owner and service support engineers, Enterprise Architecture, Process Architecture, Service Quality & Supplier Development, and Portfolio & Innovation Management
- Steer, report and plan diverse service (tickets, KPIs and cost)
- Provide Service Level Management (monitoring and reporting service module quality based on OLAs)
- Ensure Knowledge Management exchange for service module between all involved parties including the creation of Knowledge Documents
- Own ITIL - Incident, Change, Problem Management
- Good communication skills and are able to align the abstraction level with the audience
- You are ready to travel to Brussels
- Commercial Software products
- Automotive System Certifications or equivalent experience
- Extensive automotive service experience and systems knowledge
- Working knowledge of governmental compliance service information regulations
Service Owner Job Description
- Provide documentation and quality assurance using appropriate tools (e.g., gAHD, GSKC)
- Define measures within the Continuous Service Improvement Process in order to contribute to the Operational Excellence within the Global IS Shared Service Operations
- Search, implement and drive optimization potential for the applications and services within your responsibility area
- Support the Service Transition Process in order to have a successful handover from Project to Ongoing Operations
- Accountable for the overall Change Management strategy and governance for ITAS applications globally
- Partner with Global Process Owner and sector Configuration Managers to drive strategy and process for Configuration Management at an enterprise-level
- Accountable for adherence and adoption of strategies and processes across AS globally
- Oversee implementation of Change Management and Configuration Management in ITSM tools (IRIS and SAP Solution Manager)
- Define functional requirements and work with technical teams throughout SDLC
- Accountable for transition of new ITAS-supported applications into the ITSM process and tools framework
- Strong understanding of customer and supplier relationships
- HTML, XML, SGML knowledge experience
- Working knowledge of OEM compliance standards pertaining to EPA/CARB requirements with regards to aftermarket service information, distribution, and support
- In-depth understanding of current EPA/CARB and SAE standards as they relate to OEM support of aftermarket service information
- Web Design Certification of equivalent experience
- Understanding of all graphic file formats
Service Owner Job Description
- Stay versed in market and governing laws and potential regulations that apply to technology offerings/business capabilities
- Instigate and lead innovation to continually improve service performance or address emerging/unmet customer needs
- Collaborate with J&J business, internal ITSS partners, and IT Leadership to identify needs and build business cases to deploy new/enhanced services
- Delivery of collaboration services (e.g., intranet portal development, enterprise search application development, Yammer, Skype for Business)
- End to end delivery of services (design, engineering, deployment, and operations)
- Ensures quality and timely delivery of service to consumers
- Service lifecycle and roadmap and continuous improvement plans
- Determines functionality roadmap and milestones for the provided service
- Service creation/service decommission
- Vendor management – aligning with procurement for managed services partners
- Automotive electrical and diagnostic experience
- VW and/or Audi service experience desired
- Knowledge of VWAG Authoring System
- Understanding of VWoA (ECMS) Enterprise Document Management System (GITTA) desired
- Working Knowledge of Suggested Repair Times & Labor Operations (XTIME authoring environment) desired
- German language knowledge beneficial
Service Owner Job Description
- Overall service performance management with KPIs for service delivery, service quality, and costs
- Oversee incident, service request, problem management execution
- Understand the market demands for the service potential competing services
- Manage, track and communicate status of support issues, fixes or system improvements / enhancements
- Manage and measure the day to day IM operational activities
- Provide quarterly updates of service performance to the IT organization
- Coordinate with Global Risk team to ensure IM meets Risk management requirements
- Facilitate demand management and prioritization governance meetings with Risk team and other stakeholders to ensure demand and supply are closely managed
- Own and continuously manage the IM roadmap
- Organize and lead project initiatives, focusing on both change management and technical implementation
- Extensive knowledge in VoIP transport such as, H.323, SIP, call admission and control mechanisms, Integration of cross platform technologies, centralization of call processing and network policy enforcement
- Service Management using IT Service Management/ITIL approach
- Understanding and optimizing business process
- Bachelor degree (Computer Science, Engineering, Technology preferred)
- 6-8 years of related IT work experience required, with 5+ years in highly matrix large enterprise organizations preferred
- ETL & Integration tools – Experience and knowledge of Informatica, WebMethods, BODS, Talend, Sqoop, Pig/Hive * Experience may not be all technologies, but a breadth is required