Small Business Manager Job Description
Small Business Manager Duties & Responsibilities
To write an effective small business manager job description, begin by listing detailed duties, responsibilities and expectations. We have included small business manager job description templates that you can modify and use.
Sample responsibilities for this position include:
Small Business Manager Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Small Business Manager
List any licenses or certifications required by the position: PMP, FPC, CPP, BPM, CRM, CIP, CAIB, DBE, ITIL, SAFE
Education for Small Business Manager
Typically a job would require a certain level of education.
Employers hiring for the small business manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Business, Finance, Economics, Management, Business/Administration, Accounting, Education, Marketing, MBA, Performance
Skills for Small Business Manager
Desired skills for small business manager include:
Desired experience for small business manager includes:
Small Business Manager Examples
Small Business Manager Job Description
- Understanding of business lending profitability drivers and credit risk principles
- Identification and rectification of customer pain points across business lending processes
- Oversee and provide exceptional service to clients including tax, accounting, and advisory services
- Manage production of monthly, quarterly, and financial reports and benchmarking
- Manage production of annual tax returns for business and individual clients including review and signature on returns
- Provide recommendations for business and process improvements
- Work with other managers to insure workflows are efficient and streamlined in and between offices and in and between audit and tax functions
- Coach, train, and mentor staff on client service, tax, and accounting matters
- Provide leadership to the Southern Wisconsin Advantage practice by promoting teamwork, developing proper training and mentoring, and managing workflow
- Engage partners and execute upon deal workstream
- Strong experience in general banking
- Proven experience in business/commercial lending product management
- Strong understanding across process and operations for business lending
- Experience of credit policy for business lending
- Expert knowledge of the Bank’s Small Business tools and resources, such as Resource Centre for business, ScotiaSkills and Small Business Certification Program
- Expert knowledge of credit processes and policies, including ACE/Scotiaworx and GRM-Small Business
Small Business Manager Job Description
- Lead newly formed small business KYC and Identity Management Operations team for their day to day activities
- Provide leadership to merchant acquiring underwriting team for their day to day operations
- Develop and implement agenda for high associate engagement including individual growth and succession plans
- Define and incorporate operations management standards for a well-managed operation that creates value through automation and purposeful human intervention in the E2E value chain
- Implement metrics based performance measures to monitor and improve operational efficiency across areas of responsibility
- Collaborate with operations, process excellence, project management and technology development partners to implement automation requirements for end-to-end business processes impacting Merchant Acquiring Underwriting, KYC and Identity Management Protocols
- Use quantitative and qualitative analytics including risk assessments and scenario analysis to identify and improve operational performance
- Assess and implement 3rd party solutions for KYC and Identity Risk Management
- Lead and support business operations for internal audits and external exams
- Design and integrate internal governance processes
- Thorough knowledge of Word, Excel, Lotus Notes and other retail management platforms
- University/college degree/diploma or work equivalency
- Small Business Certification Program (although not mandatory, preference given to those who have completed these courses, or equivalent)
- Six (6) plus years of experience in professional tax accounting functions, required
- Previous demonstrated success in related position
- Master’s Degree in Business Administration (MBA), Marketing or Finance
Small Business Manager Job Description
- Develop and drive the digital notifications experience for business customers
- Manage key system design and integration decisions
- Work with business partners to identify policy, technical and operational needs, and determine priority of needs
- Drive the strategy for prototyping, delivery and continuous improvement efforts
- Responsibilities include developing and implementing product programs for the Small Business market that will help drive revenue, reduce costs and improve customer satisfaction in a fast-changing marketplace
- Own the strategy and execution of the VAS product roadmap
- Represent VAS products in cross-functional discussions
- Manage assigned territory to execute on Small Business priorities and metrics
- Establish and maintain positive relationships with Branded Retail Stores to assist in driving small business sales
- Hyper focus on Small Business Centres to drive community awareness, over-achievement on sales targets and lead conversions
- Bachelor's Degree in Engineering, Science, Business Administration, Accounting, Management or Economics or military experience
- At least 2 years of experience in operations leadership and development
- Business process management certification from a financial institution
- Master's Degree in Business Management, Risk Management, Engineering or Science
- 2 year experience in risk management in merchant acquiring business
- 2 years of experience in Compliance or Risk management, including experience with banking laws / regulations and processes
Small Business Manager Job Description
- Provide hands on training and on-going coaching, leadership and support to Branded stores sales team to ensure sales targets are met
- Identify unique opportunities to drive sales within territory
- Manage/coordinate training of partners/staff on Product, Process, Systems, Competition
- Marketing lead in delivering and executing on new revenue growth streams such as unified communications, cloud applications, security and data centres
- Creation of marketing briefs and programs to increase adoption of next gen solutions through demand generation, content marketing and quarterly campaigns
- Gather insights and develop value proposition from the customer’s lens and be able to drive the value proposition into our sales channels
- Work with cross functional teams for go to market support, content creation, demand generation programs, base adoption of next gen solutions, hype incentives, product launch road shows
- Support marketing efforts around vertical specific solutions
- Measure and benchmark to drive continuous improvement in campaigns and program results
- Cultivate strong relationships with product, solutions marketing, brand and sales teams to understand overall business objectives, identify opportunities to maximize success
- At least 3 years of Agile product development and management experience
- At least 3 years of experience in fintech environment focusing on Notifications/Communications
- Demonstrated proficiency in the competencies required for the Manager role
- Working knowledge of Salesforce and Pardot an asset
- Campaigns management for outbound sales activity – generation of campaign parameters, managing database team in creation of campaign prospects, campaign set-up in Salesforce and oversight on delivery of campaign data, review of data and campaign results to discern success
- 5-7 years marketing experience
Small Business Manager Job Description
- Manage a team and motivate, inspire and drive them to success
- Ensures interface with Credit Quality for the small business loan approval process, presents proposed loan products and parameters
- Participates in various credit related projects bank-wide, including participating on teams assigned for due diligence, acquisition, and assimilation activities of potential merger and acquisition targets
- Ensures assigned credit authorities in the Small Business CAFE are adhered to by the underwriting staff, exercising credit authorities as delegated from time to time by the Chief Credit Officer
- Develop a deep understanding of the industries we serve, our competition and the customers who use our products
- Develop and lead channel partner programs to drive engagement and share of mind
- Develop and execute a strategy and campaign plans to enhance market penetration and support revenue goals, including development of core messaging, broad-based multi-channel marketing programs, targeted awareness and relationship building strategies
- Identify and help translate emerging market analysis and needs into high value services balancing unique regional, channel or industry needs with global standardization
- Drive sales enablement and support the sales channels through sales process refinement, training, customer meetings, presentations, proposal development
- Develop and own the brand identity framework to guide marketing communications and to help ensure consistency through all points of contact
- Experience developing applications in modern programming languages
- Bachelor's Degree in Business, or Bachelor's Degree in Information Systems, or Bachelor's Degree in Engineering, or military experience
- At least 2 Years of Agile experience and project management
- Minimum 10 years business and Marketing experiences, preferably with Consumer or SB business
- The ideal candidate has prior experience in Business or Marketing consulting capacity
- Proficient in the use of excel and building financial models and data infrastructures, including proficiency and understanding of other applications such as MS Office, SAS, R, SQL and other reporting tools