Support / Senior Engineer Job Description
Support / Senior Engineer Duties & Responsibilities
To write an effective support / senior engineer job description, begin by listing detailed duties, responsibilities and expectations. We have included support / senior engineer job description templates that you can modify and use.
Sample responsibilities for this position include:
Support / Senior Engineer Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Support / Senior Engineer
List any licenses or certifications required by the position: VCP, MCSE, ITIL, MCSA, MCS, JAVA, SSL, RHCE, MCITP, ISO17025
Education for Support / Senior Engineer
Typically a job would require a certain level of education.
Employers hiring for the support / senior engineer job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Computer Science, Engineering, Technical, Physics, Science, Engineering Technology, Education, Math, Mathematics, Information Systems
Skills for Support / Senior Engineer
Desired skills for support / senior engineer include:
Desired experience for support / senior engineer includes:
Support / Senior Engineer Examples
Support / Senior Engineer Job Description
- Should be good at Debugging the systems and perform detailed analysis to determine root causes leading to the problems
- Provide detailed design documentation, test plans and high quality source code
- Document resolutions as part of Production Support
- Manage customer issues related to the installation, configuration, and implementation of Jaspersoft products on a timely basis \, provide effective and clear communication, and establish appropriate expectations with clients
- Thoroughly document all aspect of the product including creation of run-books, training material, knowledge base articles, how-to guides
- Acts as the senior liaison between office and systems integrators and/or vendors when appropriate
- Provide senior level leadership in technical projects including the design, development, documentation, analysis, creation or testing of computer systems based on user or system design specifications
- Provide senior level leadership while working with FTI practice areas and corporate staff to establish technology user requirements that the entire ITG will use to define and design solutions
- Acts as a senior level advocate for the staff in the resolution of any and all computer-related problems or issues
- Provide senior level leadership in the configuration, installation and troubleshooting of software applications and databases on workstations, file and application servers
- Experience in a Unix/Linux environment a plus
- Able to operate independently (or as a team lead) to drive projects to completion without supervision while keeping teammates and management appraised of situations as they arise
- College or Technical diploma/certification in Network Systems, related telecommunications field and experience is also acceptable
- Network/Availability Management knowledge
- SLA Management knowledge
- Life cycle and capacity planning for network components
Support / Senior Engineer Job Description
- Work with development teams to determine root cause of problems and deliver effective solutions
- Work on continuously improving the application support process
- Interact with people at all levels throughout the organization
- Responsible for LAN Topologies and troubleshooting
- Write Access Point and switch configurations
- Responsible for AV systems design and signal troubleshooting
- Responsible for Control systems design and troubleshooting
- Responsible for HDMI/HDCP troubleshooting
- Interface with Radio Technologies associated with WLAN 802.11g and/or ZigBee
- Perfrom TCP/IP Addressing best practices
- TCP/IP, LAN, Routing, and Wi-Fi Technologies
- Ability to troubleshoot multilayered technical issues
- Linux (Red Hat, CentOS) System Admin
- Familiarity with Oracle database administration and SQLPlus queries
- Ability to troubleshoot customer reported product issues
- Ability to understand and troubleshoot TCP/IP and SNMP networking issues
Support / Senior Engineer Job Description
- You will identify vulnerabilities and improvement opportunities
- Install and test change and enhancement delivery packages in our own lab environment
- Plan and executes technical tasks requiring specialist skills in own professional area
- Work independently with the responsibility for solving customer request cases and reporting according to processes
- Identifie and solves technical problems
- L1/L2 application support activities
- Help to drive continuous improvement within the team as it relates to incident, problem and change management excellence
- Lead response and coordination of production incidents, working with other technical teams and business stakeholders to bring incidents to resolution
- Conduct root cause analysis on incidents and ensure that the problem management process is fully followed through upon
- Build a knowledge database about common queries and solutions, amend application and service Run Books and general documentation
- Operating System - AIX / Linux / VM/Cloud
- Application Servers – IBM WebSphere, JBoss
- Middleware technology – MQ, File transfers
- Scheduling software
- Good to have experience in Hadoop, Cloud (VPC/AWS)
- The confidence, communication and interpersonal skills to lead customers in urgent or critical situations
Support / Senior Engineer Job Description
- Candidate should be willing to work on a 15x7 working shift pattern on a 9/12 hour
- Develop, configure and maintain desktop systems to oversee the deployment, imaging, asset management and security of desktop environment
- Oversee configuration of mobile devices, printers, headsets and card scanners
- Manage vendor relationships for those vendors specific to the New York City office, ensuring PEP and vendor(s) remain within contract provisions
- Manage and mentor interns
- Planning and performing preventive maintenance, upgrading systems
- Owns assigned technical support area
- Serves as point of contact for assigned area of expertise
- Develops and sets laptop imaging standards and configurations standard
- Performs advanced system configurations, back-ups and system level changes
- Responsible for resolving functional and technical questions or issues encountered by clients
- Escalate issues if unable to resolve within defined timeframes
- Work closely with product management to help identify customer requirements and support trends
- Maintain a high level of customer satisfaction which is measured on a regular basis through CSAT scores
- Ready to work in flexible shift timings for 3months in a Year
- A Bachelor’s degree in Computer Science/Engineering
Support / Senior Engineer Job Description
- Work within geographically based area team and also work outside of assigned area as requested
- Take part in 24x7x365 standby coverage model for UK&I
- Regular weekday, weekend and public holiday overtime is expected
- Some product specialisation will be required
- Collaborate with key vendors on functional, performance and capacity improvements
- Design and build tools to automate support and monitoring functions
- Provide 3rd level support for a customer-facing suite of Loyalty and eCommerce solutions that require 24x7 availability, including after-hours and on-call activities
- Issue laptops to end users and perform other related provisioning
- Troubleshoot laptop hardware
- Deal with hardware breakdown issues that can be addressed locally
- In depth knowledge of Ghost 7/8, Windows, and all MS Office Products
- Ownerships and due dates
- Drive and support MCC Deployment Rooms
- 5+ years of overall development/technical support experience
- Development experience on both Structured and Object oriented languages
- Knowledge of ticketing systems such as Remedy and Jira