Operations Support Senior Job Description
Operations support senior
provides expert advice to the first line business on AML risk management and undertake the interpretation of AML policy standards and industry guidance.
Operations Support Senior Duties & Responsibilities
To write an effective operations support senior job description, begin by listing detailed duties, responsibilities and expectations. We have included operations support senior job description templates that you can modify and use.
Sample responsibilities for this position include:
A strong background in voice operations and service desk
Develop and design operating reports to support monitoring and performance tracking of ongoing operations and success of new initiatives
Lead collection of data across Technical Operations
Sound educational background preferable holding a tertiary qualification in business or finance
Ability to articulate problems and garner commitment to work towards appropriate solutions
A leadership aptitude to develop and lead a high performing operational team including managing under performance, employee selection, training and development
Define project governance, identifying stakeholders & sponsors to form a steering committee (should it be necessary)
Work with Project Sponsor to establish the scope of the project and then managing to the established scope and budget
Daily analysis and substantiation of derivative and cash P&L
Daily reporting on official P&L
Operations Support Senior Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Operations Support Senior
List any licenses or certifications required by the position: ITIL, ISTQB, AWS, SSL, SSH, SFTP, TCP/IP, ID, CSG, AML
Education for Operations Support Senior
Typically a job would require a certain level of education.
Employers hiring for the operations support senior job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Business, Education, Computer Science, Engineering, Technical, Finance, Science, Information Technology, Management, Accounting
Skills for Operations Support Senior
Desired skills for operations support senior include:
Telecommunications and Internet technologies and systems
Underlying system table structures and techniques to be able to query system data
AML programs and risk management
Compliance
Data transformation processes
DoD networks
Industry trends and practices in AML Technology
Operations
Risk Management
Basic accounting finance policy guides related to capital/assets
Desired experience for operations support senior includes:
Minimum of 5 years of experience with data and process analytics, data modeling and reporting findings
Minimum of 3 years of progressive experience with business process analysis and process improvement projects, including demonstration of business decision support
Must have experience in running excel macros and database tables, working with heavy amounts of data
Must have strong PowerPoint experience, creating concise and clear visual representations of large amounts of data for executive level review
Experience defining and developing reports using Business Objects or other data driven analytical tools required
Must have project management experience, leveraging related tools, such as Microsoft Project and Sharepoint
Operations Support Senior Examples
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Operations Support Senior Job Description
Job Description Example
Our growing company is looking to fill the role of operations support senior. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for operations support senior
- Develop and implement a self-servicing model strategy with direct impact to the P&L
- Incumbent will be managing an operation's budget
- Incumbent will report into the Head of Global Customer Service and will lead a servicing organization of approximately 40 people
- Position is based in Miami, Florida with domestic and international travel required
- Become the single team point of contact for all North American GELP operational queries
- Resolve and escalate issues as appropriate
- Help to ensure the timeliness of new trade bookings
- Significant working knowledge of Avaya IPT or other IPT technologies
- A bachelor’s degree in an engineering field, or to the equivalent experience, certifications and training
- Proven experience as a Technical Leader
Qualifications for operations support senior
- Prior experience with Taleo applicant tracking system preferred
- Undergraduate degree required or relevant years of work experience
- Must be able to work independently with large sets of data, given only basic objectives, and provide conclusions clearly answer questions posed
- Must have excellent interpersonal and communication skills (both verbally and written), and be able to communicate and collaborate with all levels of the organization and multiple cross-functional groups
- Must have advanced data analysis skills using MS Excel
- Experience using business intelligence analytics tools such Microstrategy, Tableau, or MS Power BI is a strong plus
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Operations Support Senior Job Description
Job Description Example
Our company is searching for experienced candidates for the position of operations support senior. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for operations support senior
- The ability to manage customer relationships, their expectations and to understand the requirements of the business to ensure they are translated into a technical delivery
- The ability to deal efficiently with escalations and difficult situations/people whilst under pressure
- A high level of interpersonal, communication, organisational and decision-making skills
- Information Technology Infrastructure Library V3 certification or the equivalent experience
- Open and transparent, with a self organised working style
- A proactive worker with the ability to show initiative
- Experienced with service desk and desktop applications (Remedy, Excel, Word, Windows, Access, Outlook, Microsoft Projects, Visio and PowerPoint)
- Able to deliver high quality documentation
- Able to keep your technical skills and information up to date and in line with industry developments
- Experienced with management, the organisation of tasks/projects and external resources
Qualifications for operations support senior
- Ability to effectively document overall business processes and data/information flow
- Possess a collaborative working style and the ability to work independently in a team environment
- Must have strong project management skills, from planning, organizing, problem-solving and communicating across key project stakeholders to meet project objectives in a fast paced environment
- Ability to multi-task and manage parallel time-sensitive projects, leveraging strong time management skills to meet assigned and unexpected deadlines
- In addition to job duties, individual must be a good communicator and team player
- 15 + years' of experience in top consumer and/or technology companies with extensive experience driving strategic business cycles
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Operations Support Senior Job Description
Job Description Example
Our growing company is hiring for an operations support senior. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for operations support senior
- Project management for customer org migrations including reviewing requests, scheduling and execution
- Support custodian activities
- Drive root cause analysis of HSM related incident tickets end to end and provide updates to Platform Governance
- Plan and run periodic HSM maintenance and restart activities
- Maintain technical and functional knowledge on HSMs supported
- Sort through ambiguity that sometime arises on high priority incident restoration and come up with plans for restoration
- Provide direction and leadership to attain faster restoration on certain incidents
- Assist the Technology Command Center in running incident restoration calls
- Clearly communicate relative to who needs to take the next action and solicit next steps to continue to come up with other ideas for incident restoration should our first step not fully restore service
- Communicate impact to stakeholders in succinct form and in real-time (or timeline manner)
Qualifications for operations support senior
- Completion of industry certifications in related areas of specialty MCSE, ITIL, PMP, and leadership training is considered an asset
- Minimum 8+ years sourcing/recruiting experience with at least 5 years in a large corporate environment
- Demonstrated track record of developing business strategies based on business objectives and executing programs that deliver measurable business results
- Experience in credit card industry and superior ability in mobile and ecommerce a plus
- Experience in developing and implementing successful loyalty programs preferred
- Experience in driving market conversions and/or adoption of new categories and sales and/or trade marketing experience a plus
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Operations Support Senior Job Description
Job Description Example
Our company is looking to fill the role of operations support senior. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for operations support senior
- Participate in Accelerated Problem Management meetings on incidents
- Collaborate with ITSM – Problem Management to be able to close the loop and report back to the platform and/or application teams the issues and findings in order prevent these same service interruptions in the future
- Work with the platform and application teams to better understand their environments and applications and come equipped with that knowledge to war rooms to be able to assist with faster restoration
- Obtain additional knowledge of the underlying architecture of these platforms and applications to be able to help restore incidents faster
- Act as domain expert and point of contact for internal partners and vendor partners in key work streams such as user safety issues
- Build and interpret reports and dashboards to monitor and investigate operational trends
- Join the team’s on-call rotation, investigate and resolve high-profile escalations thoroughly and turn around any incidents or negative trends in operational work
- Act as domain expert and point of contact for internal stakeholders and vendor partners in key work streams
- Identity and help resolve issues specific to the Japanese market and work closely with stakeholder teams that are based in the region
- Report issues with internal tools to engineering teams
Qualifications for operations support senior
- Bachelor’s degree or higher preferably in either Accounting, financial management, project management, or Internal Controls
- Project management experience and data analytics experience preferred
- 5 years experience managing technical/expert teams in SaaS software or technology company
- 5 years experience in a technical/product support role as an individual contributor (candidate directly solved problems)
- 5 years experience in digital advertising / AdTech
- High-energy leader with a proven record of quarterbacking the most complex and highly visible escalations within the company and with external customers
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Operations Support Senior Job Description
Job Description Example
Our company is looking for an operations support senior. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for operations support senior
- Completes daily operations tasks from daily log
- Trains Operations staff and supports end users with i5 sessions
- Set and communicate vision for SOS Support APAC
- Own the operational strategy for the team in the region and align with functional strategy
- Set and review OKR's for the team
- Own and execute a defined talent strategy to hire, develop and retain top talent
- Engage with SOS stakeholders across LinkedIn
- Analyze metrics, reports and data trends and develop action plans to manage functional challenges and to keep our members safe
- Provide coaching and feedback to ensure the team maintains a high level of productivity and quality
- Collaborate and communicate with a team of global peers to drive best practice initiatives and with multiple levels of management as needed
Qualifications for operations support senior
- Excellent team player able to work with global cross functional teams
- Knowledge in SAPUI5/Fiori
- Adopt a system-driven approach to supporting the business – utilizing Global and Regional tools
- Experience in both Quality Control (QC) and Quality Assurance (QA)
- Bachelor's degree with 4+ years applicable experience
- 5 years’ experience leading Joint Planning Group (JPG) discussions