Telecom Analyst Job Description
Telecom Analyst Duties & Responsibilities
To write an effective telecom analyst job description, begin by listing detailed duties, responsibilities and expectations. We have included telecom analyst job description templates that you can modify and use.
Sample responsibilities for this position include:
Telecom Analyst Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Telecom Analyst
List any licenses or certifications required by the position: CCNA, CCIE, CCNP, CCISP, SP, JNCIP, ITIL, ICCS, II, IAT
Education for Telecom Analyst
Typically a job would require a certain level of education.
Employers hiring for the telecom analyst job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Education, Computer Science, Business, Technical, Telecommunications, Information Technology, Engineering, Finance, Accounting, Computer
Skills for Telecom Analyst
Desired skills for telecom analyst include:
Desired experience for telecom analyst includes:
Telecom Analyst Examples
Telecom Analyst Job Description
- Manage multiple Trading Room Voice Projects
- Install, build and maintain Trader’s Dealer Boards including training, configuration, troubleshooting and help traders program features onto their turrets
- Maintain/update documentation to keep voice circuit’s database and Turret inventory up-to-date
- Operational Incident Management (SM 9) / escalation of tickets / categorization and reporting metrics, manage escalations and ensure peregrine tickets are appropriately managed and meeting our Business SLA’s
- Ensure that technical solutions meet the needs of the BUs in a cost efficient manner
- Produce quarterly circuit / line audits on our direct lines to our various Trading Groups across Canada
- Produce and distribute recording reports for Compliance Dept
- Investigate telecom usage charges with the help of invoices and customer service representative
- To prepare and ensure month end activities are executed on timely basis
- Ii) Prepare Monthly Reports as required
- Ability to evaluate metrics/data
- Perform other duties as and when delegated review of analyst processing during stabilizations period, back-up function, business process improvement initiatives and ad-hoc projects
- Must posses at least 2 years experiences in accounting (Account Receivable, Account Payable, invoicing and etc)
- Ability to present information to a variety of audiences
- Manage capacity and licensing tools and models
- Learn and understand the NACS Systems and Technology Team manager functions for back-up and support
Telecom Analyst Job Description
- Obtain, examine and evaluate data from available sources to support various service delivery initiatives and existing reporting requirements
- Evaluate requirements for new reporting as requested by departmental management and stakeholders and develop and implement solutions to satisfy these requests
- Compile information into logical report formats tailored to meet the requirements of varying requests and audiences
- Produce accurate analysis and reporting in a timely manner often under significant time and workload pressure
- Provide Tier 2 operational support
- Process Access Service Requests (ASRs) received from cell backhaul customers for service in customer management system
- Responsible for creating and submitting Change Management ticket for Metro-E, Carrier & Cell Backhaul tower turn-ups
- Participate in conference calls pertaining to customer installations
- Proactively drives Order Management tasks to completion
- User support for application issues and defects
- Work in partnership with members of applicable Infrastructure Service teams to break down business processes into specific steps to help the organization understand ways to improve quality, reduce errors and design new business processes
- Understand abstract or ambiguous requirements and convert to technical or business requirements
- Possess expert knowledge of analytic tools such as data gathering and analysis, spreadsheets, flow-charting and process diagramming
- Possess excellent writing skills to produce reports, documentation and presentations
- Possess excellent communication skills as the analyst is expected to gather information by interviewing people who perform or are served by the processes being developed or enhanced
- Be extremely detail oriented and good at managing task lists, following through with own items and following up with others on outstanding items
Telecom Analyst Job Description
- Creation of system test plans, cases, and data
- Execution of system test
- Preparing confidential memoranda, management presentations, marketing pitches and other presentations
- Helping market and plan engagements
- Verify all telecommunication invoices
- Submit timely, well documented disputes to vendor for erroneous billing via the standardize dispute process
- Provide customer service to a high profile customer
- Must be able to explain technical issues to non-technical audiences
- Must have working knowledge of telephone and network principles
- Hands on experience with phone systems manufactured by AT&T, Nortel, Avaya, NEC
- Flexible towards work timings
- Basic cabling skills, including but not limited to punching down cross connect to punch blocks, CAT5 cabling, power cabling, and other similar cabling skills
- Understand and analyze the requirements (through review of requirement document) to identify the testable requirements
- Review/create the requirement traceability matrix
- Create requirement query tracker (or clarification document) to track any clarification
- Identify gaps in the requirements and take actions to close the same
Telecom Analyst Job Description
- Knowledge of how telephone and network infrastructure is constructed
- Remotely troubleshoot telephone problems to identify and categorize issue
- Determine if wire issues are inside or outside
- Identify, categorize issues, open service tickets, work assign, and escalate
- Open, track, document and close tickets with LECs when outside plant issues are isolated
- Escalate ticket to subcontractor, coordinate, schedule and track on-site support visits
- Validate subcontractor invoiced charges, authorizing payments
- Maintain and update state office telephone inventory
- Analyze ticket history to identify trends, solutions and preventative action
- Responsible for accurately creating and updating documentation, quick reference cards to facilitate support operations and end user self service
- Prepare highlevel flow documents
- Organize and drive the requirement walkthrough session
- Prepare/Review the flow diagrams
- Reach out to Technology team if required
- Seek clarification on the requirements from the customer
- Perform Proof of concepts or evaluate different tools if required
Telecom Analyst Job Description
- Network & Communication System Administration and Control - Provides support to end-users of telephony systems for field and home office locations (including coordinating telephony software changes)
- Provide leadership and direction to crews remotely
- Display proper performance, customer service skills and adherence to security and security regulations of the site
- Develop telecom solutions to ensure that business needs are translated to the correct technical requirements
- Support end user telecom problems
- Assist with Moves, Adds, Changes and Deletes (MACD)
- Provide Help Desk Support to Executive Team
- Discuss with key stakeholders in the product management and sales department in order to understand and clarify requirements
- Discuss with the development and QA team representatives in order to explain and mitigate requirements
- Keep track of all requirements and their quality of implementation
- Have an intermediate knowledge of the key processes involved in delivering an IT service
- Perform miscellaneous administrative duties as necessary
- Five to seven years of Telecommunications experience
- Experience supporting Metro Ethernet, Carrier or Cell Backhaul a plus
- One to two years project management experience a plus
- 3-5 years of relevant functional/business analysis experience in support of a telecom client or project, along with a strong understanding of the Agile methodology