Travel Counselor Job Description
Travel Counselor Duties & Responsibilities
To write an effective travel counselor job description, begin by listing detailed duties, responsibilities and expectations. We have included travel counselor job description templates that you can modify and use.
Sample responsibilities for this position include:
Travel Counselor Qualifications
Qualifications for a job description may include education, certification, and experience.
Education for Travel Counselor
Typically a job would require a certain level of education.
Employers hiring for the travel counselor job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and High School Degree in Travel & Tourism, Graduate, Tourism, Technical, Hospitality, English, Communication, Faculty, Counselor Education, Supply Chain Management
Skills for Travel Counselor
Desired skills for travel counselor include:
Desired experience for travel counselor includes:
Travel Counselor Examples
Travel Counselor Job Description
- Pro active manage travel problems, complaints or refunds
- Assist with billing and T&E reconciliations and Direct Billing as needed
- Use available sources such as news agencies, to stay informed of current international affairs
- Understanding and expertise in international travel requirements, visas and passports
- Creates travel arrangements for worldwide destinations including Mexico, Caribbean, Europe, Asia, Pacific, and South America
- Maintains relationships with current clients through direct marketing
- Incumbent should have good knowledge of domestic international Visa requests
- Confirm travel itinerary request by email/fax within the stipulated Service Level Agreement
- Handle global travel requests from Sony Music employees
- Follow-up communications with card members (email, outbound call) to complete reservation, notify of schedule changes
- Basic understanding in international travel requirements and destination knowledge a plus
- Preferred understanding of international travel requirements
- Able to work rotation on Saturdays
- At least 1 year tenure in current role with CWT, ME on the most recent appraisal, and no corrective action or enrolled to PIP in the past 12 months (for internal applicants)
- Ability to provide 1st level of support for customer service and technical issues
- Verbal and written communication since scope is both calls and emails
Travel Counselor Job Description
- Fluent English and Czech languages are required
- He/she will ensure the customers-needs and special deals between clients & suppliers, acting according to American Express GBT processes and providing assistance around travel
- Acting according to GBT processes, offering our preferred suppliers
- Observing standards/guidelines
- Required skill /Qualifications
- Abiliity to take on new tasks and multi-task
- Manage the air, hotel and ground accommodations for Health Care Providers based on client specifications and guidelines
- Provide VIP level of service for complex land and air requests
- Service Healthcare Provider calls to guide them on program-related questions
- Communicate travel itineraries, fare rules/regulations, confirmation numbers, cancellation policies, code shares, upgrades, seating confirmation, and industry updates
- Minimum educational qualification required as Graduate
- Minimum 2 years of relevant experience in Visa Handling preferably in Travel industry
- Excellent all round knowledge of airline fares Iata Fares, Nett Fares, Corporate fares etc, re –issues
- Availability to work fulltime including Saturday & Sunday (one every Four wekends), and week days from 11am to 8pm
- Sabre Proficiency
- You are service minded and good at communicating with the customers•You enjoy working in a fast pace and have a flexible attitude
Travel Counselor Job Description
- Have the ability to process reissues on an individual basis
- First level online support for the client’s online booking tool including navigation assistance
- Ensure that targets are met for the Global TSF, hotel attachment and Transactions
- Provide travel services to travelers and their traveler assistants
- Be the point of contact to our client and take care of their travel requests by phone or e-mail
- Advise and inform the client on our services (on- and offline) by offering itinerary proposals and price comparisons
- Manage the reservation and ticketing process
- Ensure the customer experience is positive for every single query
- Excellent teamwork and time management skills
- Thorough knowledge of air reservations and ticketing, rail, car and hotel reservations with Amadeus, Galileo or Sabren (necessary requirement)
- Those who are more experienced will be considered as a Senior Travel Consultant
- 5-7 years experience in the travel industry in a similar position, experience working with VIP clientele preferred
- Must be able to work onsite in Naperville, Chicago
- Generate sales report on Group Air and provide regular project updates on Group air proposals
- Minimum of 1 year experience in a customer service related field
- Should be comfortable in working 24*7 shifts
Travel Counselor Job Description
- Exercise tact and strong initiative, good organization and prioritization of tasks, and detailed follow through with day to day travel operations and projects
- Help resolve billing discrepancies promptly as needed
- Build and update Traveler Profiles in computer system
- Keep current with changing technology on Apollo and Concur
- Attend training classes as necessary
- Have a working familiarity with Ferguson’s Corporate Travel Policy and work to insure travelers comply with its guidelines
- Be available to assist in other projects as assigned
- Handle any specific needs travelers may have, always striving for optimum client satisfaction
- Maintain good rapport with travel service vendors
- Work effectively and with a pleasant attitude amidst a competitive and rapidly changing corporate environment
- Understanding and expertise in international travel requirements
- This position is located in the Pacific Time Zone
- Knowledge of international and domestic geographical locations, proper spelling of locations, points of interest
- Reliability and integrity driven
- Robust multi tasking skills
- Travel booking experience and knowledge of GDS, Apollo, or Worldspan will give you a head start
Travel Counselor Job Description
- Handle corporate clients with their travel requirements like reservation/ticketing/fares and visa requests
- Should be able to manage stress and pressure
- Ensure Travel policies are adhered
- Expect to work on financials (card reconciliation will be extra advantage)
- Ensure latest updated policies, procedures, desk Instructions are read & complied
- STC will work in collaboration with US counterparts to fulfil the reservation from start to ticketed PNR
- The ability to be highly productive in a self-directed work environment which fosters open communication
- To meet and exceed the quality service delivery expected by our customer, including specific SLA metrics
- Provide accurate leisure travel arrangement for general, American Express card member or corporate accounts including air, hotel, visa application, car, ground transportation arrangement, tour package & cruise booking
- Provide leisure Travel Services planning of itineraries, making reservations, ticketing for international markets
- Adaptability in a fast-paced environment
- Available to work second or third shift
- Relocation to Madison, WI area
- Experience working with groups & leisure a plus
- Operation management, including floor support, real-time monitoring of service level, e-mail management (client and internal)
- Supervisory coverage, bandwidth requirement (24X7) Operation management, including floor support, real-time monitoring of service level, e-mail management (client and internal)