Web Support Job Description
Web support
provides analysis, design, and programming of Web and Portal pages as outlined within specified requirements by client utilizing Adobe Photoshop, Macromedia Dreamweaver, Visual Studio 2003/5, Microsoft IIS.
Web Support Duties & Responsibilities
To write an effective web support job description, begin by listing detailed duties, responsibilities and expectations. We have included web support job description templates that you can modify and use.
Sample responsibilities for this position include:
Coordinate and assist with AccountManager setup and management
Provide high-level support for clients and employees
Troubleshoot system and product setup issues
Troubleshoot software, basic hardware and connectivity issues
Communicate product updates, new features, and functionality
Evaluate business processes and assist clients to develop strong best practices
Facilitate improved product usage through suggested business process improvements and advanced training
Coordinate and assist clients with setup of various functionalities including
Assist in the production, update and management of AccountManager Best Practices and How-To Guides
AccountManager on sale support, notification, and monitoring for critical on sales
Web Support Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Web Support
List any licenses or certifications required by the position: SSL, TLS, CCNA, ITIL, CISSP, IIAP, PMP, TCP/IP, DNS, HTTP
Education for Web Support
Typically a job would require a certain level of education.
Employers hiring for the web support job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Computer Science, Technical, Education, Engineering, Business, Communication, Information Systems, Information Technology, Management, Mathematics
Skills for Web Support
Desired skills for web support include:
Internet
Social media
Small business
Small business is highly
Website technologies
Dreamweaver
Flash
Pages
Adobe Acrobat
Components
Desired experience for web support includes:
Facilitate product advancement through communication of client feedback to development teams
Track client issues and support via company tracking system
Intermediate programming and reporting skills (SQL) is a plus
Onboard Investment Banking applications onto the Java application platform (JAP)
Work with developers to understand their requirements and provide JAP infrastructure consultancy
Graphic design expertise is mandatory
Web Support Examples
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Web Support Job Description
Job Description Example
Our innovative and growing company is looking for a web support. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for web support
- Assist with the company’s social media sites
- Work with customers to understand their concerns
- Daily monitoring of website services and applications
- Triaging any technical issues found then escalate as necessary
- Daily communication with a distributed technical operations team and developers
- Programming of automation tools to monitor systems and respond to problems
- Responding to alerts during on-call rotation times
- Respond to incoming phone and email support, logging issues in CRM package to manage work flow and for future knowledge base, escalating issues to the next level when appropriate
- Perform functional, database, GUI, system, regression and performance testing
- Responsible for maintaining test environments to perform end to end testing
Qualifications for web support
- Able to recognize sales opportunities
- Self-starter with ability to work both independently and collaboratively
- Superior analytical and critical thinking skills, with strong attention to detail and ability to trouble-shoot problems
- Previous experience in a business or technical support role
- A minimum of 2-years’ experience in technical support, application support, and/or help desk support
- Maintain clear, concise and timely communications with affected parties during investigation and resolution of any individual or system-wide outage
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Web Support Job Description
Job Description Example
Our company is looking to fill the role of web support. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for web support
- Apply patches and updates
- Manage user identities, credentials, and privileges on local servers
- Leveraging the latest technology as we continue to evolve
- Consult, recommend and enable the right online product and service strategies to help customers with their business success or personal needs
- Customer care duties include resolving billing discrepancies, account complaints and helping customers troubleshoot and resolve their concerns and answer their questions
- Maintain knowledgeable and efficient response, control and handling of multiple concurrent live chat interactions
- Collaborate with content owners in the content publishing of web sites
- Work with team to handle web sites and related inquiries
- Work on minor enhancements and bug fixes production support
- Seeking candidate to perform development related activities for C# .NET applications and Microsoft SQL Server databases
Qualifications for web support
- Combine customer service
- Thrive in fast-paced and high pressure situations
- Experience troubleshooting front-end solutions across multiple browsers and devices
- An associate degree from accredited college, technical school, or university in Information Technology
- Knowledge of at least one object oriented programming language (C#, Java, ) helpful
- Native or fluent level of German
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Web Support Job Description
Job Description Example
Our company is searching for experienced candidates for the position of web support. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for web support
- Provide assistance with user access to our snap site platform
- Maintain proficiency in all website administrator platforms
- Maintain ongoing working knowledge of windows, excel, PowerPoint, access and all other windows applications
- Maintain a Strong sense of customer and user experience support
- Work directly with Website Pipeline to trouble shoot, enhance and maintain our current company site
- Assist with web demonstration when required by the sales team
- Build and maintain snap sites
- Handle multiple project priorities with a balance of speed and quality control
- Maintain a detail-oriented, service-oriented and resourceful attitude
- Maintain a high level of organizational and time management work habits
Qualifications for web support
- Knowledge of JavaScript, Cascading Style Sheets (CSS), Hypertext Preprocessor (PHP) and dynamic Hypertext Markup Language (HTML)
- Proven verbal and written abilities both in fluent French and English
- Very flexible within operating hours (M-F 8 a.m
- Maintain exceptional knowledge and understanding of all pertinent procedures
- Meet required call handle times, benchmarks and metrics
- Meet compliance requirements of the role
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Web Support Job Description
Job Description Example
Our innovative and growing company is looking for a web support. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for web support
- Understand all design programs utilized by the company, including but not limited “InDesign”
- Bachelor’s degree with some coursework in communications or equivalent on-the-job training preferred
- 1-2 year experience in direct customer/user support preferred
- 1-2 year experience in Web content management preferred
- Demonstrated competency in creating and executing on strategic plans for web strategies
- Be a self-starter that can quickly and independently assess business requirements and become a trusted and integral part of the Arrow team
- Build and create registration website for the event planning team
- Responsible for building spreadsheets, scheduling meetings with internal employees, coordinating with third party vendors, and conducting PowerPoint presentations
- Coordinate Sky Box events, Senior Leader Receptions and Dinners, Dai-Ichi Life events, hotel rooms, transportation
- Handle scope of additional events from a full incentive convention to weekly sales meetings
Qualifications for web support
- Hands on experience with Web Technologies such as .NET Framework 3.5 or higher, SSIS, SharePoint, ASP.Net, C#, CSS, XML, JavaScript, SQL, Stored Procedures, MVC, Visual Studio, Team Foundation Server, SoapUI, dynaTrace, IIS, FTP, Web Services, CRM
- Create presentations on technical topics for peers
- Experience with database technologies and creating SQL queries
- Demonstrates understanding of application development methods, including MST’s software development methodology, the fundamentals of requirement specification, design, coding, and testing of business applications systems
- Proficiency with HTML, CSS, XML
- MCSA SharePoint
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Web Support Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of web support. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for web support
- Support our markets & countries globally with setting up and improving online journey for buying CRP’s & accessories
- Make recommendations to improve website performance (A/B testing) and drive revenue
- Monitor and stimulate CRP online sales
- Instruct service planners on how to create CRP’s with correct content and complete parent-child relations
- Manage IT issues (master data and online shop team)
- Analysing and providing insight on the impact of the changes made and lessons learnt
- Oversee layout (images, copy, graphics)
- Check content for accuracy, ensuring it brings to life our work
- Ensure content is up to date
- Become an expert on the CMS platform – Sitecore
Qualifications for web support
- 4+ years of experience in subject matter
- Familiar with Mac Software application, including Illustrator, Photoshop, Indesign, QuarkXpress, Freehand
- Good understanding of either Linux or Windows server administration
- A Good GPA (4.0) for the undergraduate degree
- Initial point of contact for intake of all Portal issues
- Own SFDC issue queue for all portal issues