Agent Support Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the agent support job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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M Green

Margie

Green

510 Gibson Forks

Los Angeles

+1 (555) 274 6928

510 Gibson Forks

Los Angeles

Phone

p +1 (555) 274 6928

Experience Experience

Detroit, MI

Student Technical Support Blended Agent

Detroit, MI

Roob-Armstrong

Detroit, MI

Student Technical Support Blended Agent

Work with manager to implement products and processes to increase Student Tech Support team efficiencies and quality
Act as liaison for web-based application problems between users and developers
Respond to voicemails and WebMails, follow up with responses to message board posts, and create trouble tickets as necessary
Perform other duties as assigned, including manual labor, such as staging materials, packing, inventory, and delivery
Provide training support by nesting with new agents and answering questions as a “rover” in the Training Facility
Define and feedback/recap user problems while providing a detailed solution to resolve each issue
Keep current with development of new system features

Los Angeles, CA

Agent Support Analyst

Los Angeles, CA

Yost-Blick

Los Angeles, CA

Agent Support Analyst

Tracks and provides information necessary to assist the ASC and the ITS dept in day to day operations
Communicate necessary information to ASC and management for support and review
Conforms with and abides by all regulations, policies, work procedures, instruction, and all safety rules
Responsible for testing illustration software on different operating systems while following test matrixes. May also provide input to testing scenarios
Under direct supervision, provides website and system support to remote agents
May also provide input to testing scenarios
Assists with software testing and packaging

present

Philadelphia, PA

Student Tech Support Tier-senior Assist Agent

Philadelphia, PA

Tillman, Wiegand and Koch

present

Philadelphia, PA

Student Tech Support Tier-senior Assist Agent

present

Provide agent coaching and mentoring assistance and support
Work closely with Quality, Training, and Productivity managers and staff to ensure all KPIs are met
Research content and curriculum with a view to providing support
Provide support services to update training manuals and programs and the knowledge base
Assist with recruiting, interviewing, training, and coaching of new agents
Provide training support by nesting with new agents and answering questions as a “rover”
Assist with trouble ticket reviews and follow-up

Education Education

Bachelor’s Degree

Michigan State University

Bachelor’s Degree

Skills Skills

Excellent oral and written communication skills
Ability to conduct research
Strong customer service focus
Negotiation skills
Analytical skills
Call resolution and de-escalation skills
Bilingualism (asset)
Effective organizational skills
Time Management

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15 Agent Support resume templates

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Agent Support Specialist Resume Examples & Samples

Build Humana’s brand image with employers, members, brokers, consultants by providing effective and efficient service
Comprehensive knowledge of customer service standards
Ability to work with Microsoft Office Products
Ability to multitask in a busy call center environment
Ability to maintain a high level of emotional intelligence
Capacity to be punctual and reliable in role

Service Operations Agent Support Specialist Resume Examples & Samples

Ability to work any shift between 8am and 9pm (evening shift being 12pm to 9pm) and Saturdays during busy season. Flexibility is necessary and required
Proficiency with technology
Must have an excellent attendance record
Experience with Microsoft Office products (including Microsoft Access), CI, CCP2
Familiarity with Medicare and Individual Major Medical products

Agent Support Analyst Resume Examples & Samples

Responsible for providing 1st tier technical support for software on Field Agent's Desktops and/or laptops over the phone or through email with external field agents
Escalates issues as needed
Responsible for researching problems, isolating issues and resolving concerns in a timely manner
Works with third party software developers to solve conflicts that require escalation
Responsible for testing illustration software on different operating systems while following test matrixes
May also provide input to testing scenarios
Responsible for use of Agent Support Database to record and document problems and resolutions for future reference. Tracks and provides information necessary to assist the ASC and the ITS dept in day to day operations
Responsible for supporting over 20 different master software versions via electronic distribution as requested
Responsible for supporting multiple company external facing websites
Communicate necessary information to ASC and management for support and review

Telesales Support Desk Agent Resume Examples & Samples

Provides order-processing logistics support and data entry support
Serves as subject matter expert in billing system and work order entry at the regional level
Audits, corrects and tracks work order errors
Assists with reviewing and testing new software and new versions of software used by sales agents
Assists with creation of job aids for sales agents
Assists sales reps through email, instant messaging, and telephone
Tracks and maintains reports as assigned
Communicates with customers professionally to resolve escalated issues including corporate level escalations involving multiple departments
Communicates professionally with senior regional management
Directs sales agents in proper procedures
Develops customer solutions and proactively generates options to resolve issues
Cooperates with co-workers
Works as a member of a team
Accepts change in productive manner
Responds politely to customers and co-workers
Two years of related experience; or equivalent combination of education and experience required
Associates degree a plus

Agent Support Analyst Resume Examples & Samples

Under direct supervision, provides website and system support to remote agents
Responsible for trouble shooting, diagnosing and resolving technical computer questions and problems via phone
Assists with software testing and packaging
Typically able to solve less complex problems immediately
Responsible for testing illustration software on different operating systems while following test matrixes. May also provide input to testing scenarios
Responsible for use of Agent Support Database to record and document problems and resolutions for future reference
Tracks and provides information necessary to assist the ASC and the ITS dept in day to day operations
Certification from accredited help desk program
0-2 years experience in IT desktop and or help desk support
Passed LOMA 280 and 290 or have equivalent insurance background
Demonstratable oral and written communication skills. Excellent problem solving skills
Technical computer skills
Customer service skills to deal with all levels of AEGON employees and agents

Agent Support Specialist Resume Examples & Samples

Ability to multi-task between multiple computer systems and dual monitors
Ability to work any shift between 8am and 9pm, and Saturdays during busy season
Experience with Microsoft Access, CI, and/or CCP2
Familiarity with Medicare and Individual Major Medical products

Ah-phone & Chat Agent Dealer Support Resume Examples & Samples

Ability to work between the hours of 7 AM – Midnight, Monday through Sunday
2 years experience in a Customer Service role
Ability to work successfully in a call center environment (sitting, talking with dealer agents in a repetitive, regimented environment for an 8 hour shift)
Exceptional written communication skills
Demonstrate strong conversational skills
Ability to work independently yet is a team player

Mobile Support Tier Agent Resume Examples & Samples

Answer Support Center Phones & provide superior support
Keep and maintain detailed and accurate call records
Research Technical issues utilizing the tools provided
Work with other T2 Support to resolve high level technical issues
Complete open ended calls & provide mgmt. follow-up when required
Complete all assigned projects in an accurate and timely manner
1-3 years of experience in customer service experience or applicable work experience
Basic knowledge of multiple hardware platforms (CE, PC, Tablet, Slate)
Basic knowledge of multiple software platforms (Windows, Apple iOS, Android)
Type 40 WPM + 10 Key
Functional knowledge of MS Office applications (Excel, Word, PowerPoint, Access, Outlook)
Ability to multitask and balance multiple priorities (Good time management skills)
Great attitude and customer service approach
Great Phone Etiquette
Excellent troubleshooting and analysis skills with attention to details
Communication Skills (Ability to adjust on the fly – Diffuse or Excite)

Agent Technical Support Internship Resume Examples & Samples

The Help Desk intern this area will be working with field agents who call into the company with technical computer and company issued application questions
Work to diagnose and troubleshoot the problems with a resulting resolution. In addition, will work with internal development staff to escalate technical issues when necessary
Opportunity to learn technical PC information, problem solving, company issued applications, and call center operations
The internship offers work on one or more real life project(s) along with the opportunity to interact with the leadership in the organization. The selected individuals will have frequent opportunities to interact with leaders in various business units, project team members, and leadership
Selected individual(s) will be introduced to support methodology for various third party and in-house developed applications. Responsibilities of the selected interns may include technical support of these applications, testing, and documentation
To qualify for internship, applicants must be currently enrolled full-time at a college or university pursuing a specific degree program. Internships are not available for students who have completed their college education or who will graduate prior to the conclusion of the internship
This individual should be comfortable working in a technical environment, be organized and detail oriented, and have the ability to work both independently and as a team member
Knowledge of the Microsoft Office suite of products is necessary for this position
Strong written & verbal communications communication skills
Detailed-oriented
Reliable, dependable
Enable the development of professional connections and networking
Create opportunities to learn about the Company mission and core values which are foundational to our organizational culture
Provide support to their respective work area
Complete a variety of tasks and projects designed to increase understanding of a specific profession, occupation, or body of knowledge
Attend Intern Programs and participate in Build Your Network Programs

Agent, Support Desk Resume Examples & Samples

Assist Customer Service Representatives with escalated situations, exception approvals, and any additional assistance that our agents require
Assist China agents via IM, Tier 2 and “Supervisor” contacts, following department expectations
Assist agents with customer inquiries by use of phone. Contact Division Representatives will call an internal extension to speak with a Support Desk Agent
Provide support to Contact Division Representatives in regards to Customer Service policies and procedures
Negotiate with customers and make decisions for exceptions to Customer Service policies and procedures, including the areas of returns, claims and price-matching
Handle escalated issues and contact reasons that are typically high in handle time duration and sensitive in nature
Provide follow-up information, via email, to customers regarding the status of CS or VF Helpdesk cases
Assist internal and external departments with various customer-related tasks, as requested by management
Provide Coaching moments during calls in the event you see an area of opportunity for our Customer Service Representatives

Agent Support Specialist Resume Examples & Samples

Field inbound auto and home insurance calls from agents related to billing inquires, policy questions and overall customer service
Within established time frame, provide phone requested quotes to customers/agents for changes to existing lines or products
Upgrade coverage and sell new coverage/products to existing customers as appropriate
Act as on-line billing systems and agency portal website expert to provide proactive agency support as well as assist co-workers in mastering these systems and sell their benefits to the agents
Accountable to build/maintain effective relationships with customers/agents
May provide agency and internal support on information input processes
Basic math and analytical skills
Prior insurance experience
*16-18 weeks of paid training required with no time off***

Standard Support Success Agent Resume Examples & Samples

Assist with general best practices, including: email performance indicators, optimizing program results
Identify situations where professional services may be warranted
Track and maintain all client communications and case documentation in Salesforce.com

Customer Support Center Agent Resume Examples & Samples

Ability to work a flexible shift between the hours of 7am and 7pm Central Time
Proficient use of computers, including Microsoft programs (Word and Excel)
Ability to type at least 35 words per minute with a low error rate
Ability to talk to customers/consumers while typing, up to 8 hours per day, at a desk, following a set team schedule
Ability to Multi-task in a fast paced environment
Strong communications skills (written/verbal)
Interpersonal skills that fit a team and individual environment

Support Center Agent Resume Examples & Samples

Experience with general PC hardware and/or networking
Ability to type at 40 wpm or better
Ability to grasp data entry in multiple software environments
Ability to work independently or within a team environment
High school graduate or equivalent education
Requires attention to detail
Requires proficiency operating windows-based computer programs
Must be available to work over nights and weekends
Must be willing to work a flexible shift
Six to 24 months related experience and/or training
Or equivalent combination of education and experience

Agent Customer Support Resume Examples & Samples

Graduated or student of Business Administration, Accounting,Computer Science or related area
Speed, accuracy and analytical skills are critical requirements for this position
Fluent in Spanish/English, B2minimum
Detail oriented, multi-tasking and able to handle pressure with a positive attitude
Excellent customer service, people and communication skills
Able to work independently and unsupervised
Proactive, self-motivated and a team player
MS Access, SQL server and database administration knowledge and experience
Third language

Agent, Agency Monitoring Support Resume Examples & Samples

Perform Quality Monitoring on patrol agencies to ensure quality service levels are met
Act as liaison for questions in regard to the agencies
Maintain and manage keybox responsibilities
Appeal/dispute false alarm fines from various agencies on behalf of the customer within the time allowed as per bylaw
Validate agency invoices and make any necessary adjustments
Work with analysts from various agencies on dispute decisions as required
Analyze claims/disputes, communicate results with the customer and provide appropriate recommendations
Correct errors in customer files or specification sheets while conducting the various types of research
Manage agencies by indexing, coding and updating information about their rates
Maintain and update ADT Canada agency information
Obtain and study regulations of various municipalities with regard to having a security system (permits, false alarm penalties) and process municipal permit where applicable
Provide from existing approved documentation customer supporting documents related to any bylaw modification
Perform quality control on all analyzed files, notify and recommend measures to reduce false alarms and realize incident reduction opportunities
Provide support for regional Authorized Agent’s concerning monitoring service inquiries
Consolidate and validate invoices from outsourced monitoring companies
Carry out all other tasks inherent to the job and/or requested by the immediate supervisor
Knowledge of Monitoring Station procedures
1 year Experience in a monitoring station, 1 year of experience in Customer service or other equivalent experience
Knowledge of police department procedures and contestation methods (different police departments) is an asset
Bilingualism (asset)
Call resolution and de-escalation skills
Ability to conduct research
Effective organizational skills

Agent Support Specialist Resume Examples & Samples

Multi-tasking skills (i.e. typing while on the phone with an agent)
Fluent typing skills a must
Ability to stay on task in a busy call center environment
Must maintain a high level of emotional intelligence at all times
Associates or Bachelor’s Degree
Previous call center experience

Inbound Agent Support Represenative Resume Examples & Samples

Counsel customers/agents on underwriting eligibility and policy coverage and/or options
Within established timeframe, provide phone requested quotes to customers/agents for changes to existing lines or products
Review phone requested cancellations and reinstatements and make appropriate decisions to resolve
Resolve customer service related complaints and process complex customer calls, answer customer/agent policy and billing inquiries
Handle special projects/other related assignments as delegated by Team Manager
Customer service experience (face to face or phone)

Manager Agent Channel Support Resume Examples & Samples

Direct daily work flow to ensure that all production and quality goals are met. Provide daily supervision of the team to ensure that all department and company policies and procedures are followed. Analyze the appropriate resources needed, develop action plans, and implement actions to complete and respond to contracting, licensing, and appointing agents and agencies
Hire, train, coach,motivate, and counsel full time and contingent team including administrating disciplinary action when necessary. Evaluate and review employee performance to ensure all team members meet or exceed expectations
Provide proactive client support through management of the on-boarding process (examples:processing contracts, licenses, state appointments, and background checks).Lead meetings with various internal and external partners covering topics such as open issues and on-going training of the SilverScript Agent Portal. Identify areas in need of improvement and recommend solutions
Provide recommendations on process improvements. Create, review, modify, and oversee training of Channel Marketing Policies & Procedures documents, work instructions and job aids. Collaborate with colleagues across the enterprise to optimize productivity and efficiencies
Research,resolve, and report Channel Marketing (agent-related) issues, complaints, and problems by working with colleagues and clients as appropriate. Handle escalations from the Producer Sales Resource email account, agent portal mail room, and Producer Support telephone line
Develop, collect,analyze, and report on operations information in support of process, system,and policy redesign, as well as ad hoc projects
Manage vendor relationships, prepare invoices for payment, and maintain forecasts and reconciliations associated with agent/agency-related costs (background checks, state appointments, license validations, certification training, etc.)
Provide written or verbal assistance to agent channel partners regarding status of or information contained in contracts and credentials, as well as explanation of federal, state, and company policies

Student Tech Support Tier-senior Assist Agent Resume Examples & Samples

Staff the Sr. Assist Line to handle call escalations and resolve Tier 3 technical support issues
Handle Student Tech Support calls, emails, voicemails, and WebMails
Provide training support by nesting with new agents and answering questions as a “rover”
Act as a subject matter expert and peer mentor for the team as appropriate
Provide technical updates for team in huddles and team meetings
Serve as “in charge” when the Team Lead is not available
Provide agent coaching and mentoring assistance and support
Monitor adherence to published schedule and interface with WFA for deviations
Assist with recruiting, interviewing, training, and coaching of new agents
Assist with trouble ticket reviews and follow-up
Work closely with Quality, Training, and Productivity managers and staff to ensure all KPIs are met
Provide support services to update training manuals and programs and the knowledge base
Research content and curriculum with a view to providing support
Maintain our online knowledge base tool and Message Boards
Handle Feedbacks from our customers, internal and external
Troubleshoot and resolve software, hardware, printer, and dial-up/DSL/cable modem/network issues

Method Agent, Support & Special Projects Resume Examples & Samples

Develop assembly and manufacturing strategies for aircraft components
Develop necessary tools orders to manufacture or assemble aircraft components by taking into account established geometric tolerancing
You have a college or university diploma in Mechanical, Avionics, Electrical, Industrial, Electromechanics Engineering, Aerospace Manufacturing or in a relevant area
You are an excellent team player, are perseverant and have a good judgement

NCG Agent Operations Support Dubai HUB Resume Examples & Samples

Ensure timely communication within the network
Coordinate inbound and outbound activities with DNATA and CAL
Ensure all processes are followed within the agreed guidelines
Follow all GSOP guidelines and make sure we are complaint at all times
Excellent verbal communication skills and interpersonal style
Knowledge of the network
Ability to work on different shifts including night shifts
Ability to work in an unsupervised work environment and produce the desired results
Ability to work with multi-cultural team

Service Operations Agent Support Specialist Resume Examples & Samples

Previous or current Agent Support experience
For current Humana Associates ONLY - No absences since May 11, 2017
Multi-tasking skills (i.e. typing while on the phone with an agent)
Fluent typing skills a must
Ability to stay on task in a busy call center environment
Must maintain a high level of emotional intelligence at all times
Capacity to be punctual and reliable in role

Student Technical Support Blended Agent Resume Examples & Samples

Troubleshoot and resolve software, hardware, printer, and dial-up/DSL/cable-modem/network issues by actively listening to the caller and asking appropriate questions to build a solution
Troubleshoot LMS (online school) issues (Internet/application issues)
Log all calls in call tracking system, creating detailed, accurate entries
Escalate calls when necessary according to guidelines
Remote in to callers’ computers when necessary using the appropriate student tech support processes
Define and feedback/recap user problems while providing a detailed solution to resolve each issue
Proactively follow-up (outbound) with callers (in between inbound calls) to verify that problems were resolved
Respond to voicemails and WebMails, follow up with responses to message board posts, and create trouble tickets as necessary
Maintain a current level of understanding of the details of home networking, high-speed Internet, dial-up and application functionality
Act as liaison for web-based application problems between users and developers
Assist in the collection of data for identifying user requirements that may result in future system development or training
Keep current with development of new system features
Work with manager to implement products and processes to increase Student Tech Support team efficiencies and quality
Perform other duties as assigned, including manual labor, such as staging materials, packing, inventory, and delivery
Handle inbound calls professionally, accurately, consistently, and efficiently
Facilitate the enrollment process by answering general pre-enrollment questions and encouraging families to enroll
Identify families who may need additional support through the enrollment process and transfer to an enrollment counselor
Provide administrative support for the “end of year” school returns process
Perform triage on inbound calls to the main number and transfer to the appropriate staff
Respond to inbound emails, voicemails, and WebMails
Place outbound calls on demand for marketing, enrollment, and other departments as appropriate
Provide training support by nesting with new agents and answering questions as a “rover” in the Training Facility