Bank Operations Specialist Resume Samples

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M Schinner

Myrtle

Schinner

43126 Geovanny Pike

Philadelphia

+1 (555) 108 2770

43126 Geovanny Pike

Philadelphia

Phone

p +1 (555) 108 2770

Experience Experience

Boston, MA

Bank Operations Specialist

Boston, MA

Bogisich, Turner and Wolf

Boston, MA

Bank Operations Specialist

Assist in the performance of the daily workflow of the 4sight item/image capture process
Assist in the performance of the work flow of the lockbox entry process to include opening, sorting, copying, and balancing daily mail payments
Provide daily support and assistance to branch and other department associates by phone and/or email
Provides daily support and assistance to Branch and Internal office associates by phone and email
Assist the Reconciliation department with exceptions
Ensure daily work deadlines is completed in a timely manner
Performs new account and file maintenance verification

Phoenix, AZ

Private Bank Operations Specialist

Phoenix, AZ

Farrell Inc

Phoenix, AZ

Private Bank Operations Specialist

Administer ongoing Private Bank monitoring program, identify areas of improvement, and communicate results to management verbally and in writing
Consult with management and staff to identify root cause of any deficiencies, develop action plans and track for completion
Analyze monitoring results and provide trending to management
Provide operational support and become a subject matter expert on business line operations
Assess and update monitoring program as new products, services, processes are developed and/or changed
Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes
May be asked to coach, mentor, or train others and teach coursework as subject matter expert

present

Chicago, IL

Online Banking Bank Operations Specialist

Chicago, IL

Mueller LLC

present

Chicago, IL

Online Banking Bank Operations Specialist

present

Performs other duties and responsibilities as assigned
Receives, verifies, processes and distributes incoming transfers according to established procedures
Performs maintenance on Online Banking products and services
Responsible for providing back up to other Bank Operations Specialists as requested by the supervisor
Performs assigned special projects
Operates equipment to receive and transfer funds
Balances deposit general ledger applications

Education Education

Bachelor’s Degree in Confidentiality

Clark Atlanta University

Bachelor’s Degree in Confidentiality

Skills Skills

Ability to perform tasks quickly and accurately
Strong communication and interpersonal skills with the ability to communicate with prospective and existing customers and banking associates
Possess good judgment and decision-making ability
Solid judgment and decision-making ability
Ability to prioritize multiple demands in a high pressure environment while maintaining professional demeanor
Help clients at Front desk & Teller desk with a personable attitude
Ability to maintain effective interpersonal relationships with management and team members
Ability to write simple correspondence
Personal computer skills to include various software packages, including word processing, spreadsheet, e-commerce, electronic mail and presentation, and banking systems
Some knowledge and experience in the financial services industry, including deposit and/or cash management and/or lockbox processing

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8 Bank Operations Specialist resume templates

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Change The Bank Operations Specialist Resume Examples & Samples

Responsibility of managing strategic collateral settlement automation projects
Cover all project functions: execute thorough business analysis to establish multi-system requirements, discuss implementation with IT, execute and support testing and delivery
Manage the project across several systems, report on progress, manage senior stakeholders, keep to deadlines
Gain in depth understanding of the collateral management application and support (from a BA and testing perspective) functional changes to it which are getting delivered as part of the bi-monthly system releases
Derivatives knowledge (IRS, CDS, FX)
Keen learner with the desire to understand cleared collateral management to the details
Excellent BA and PM skills
Communication skills, effective stakeholder management
Ability to adopt to the new environment and learn the details of the business processes quickly
Understanding of central clearing concept
Collateral management experience: client reporting, cash and non-cash settlement
OTC clearing experience

Senior Bank Operations Specialist Resume Examples & Samples

Process daily Incoming and Outgoing Wire transfer requests accurately and timely
Support money movement, payments, and mobile operations teams as needed for backup and cross functional resource to ensure production in each area
Review, master, and adhere to wire procedures/documentation for accuracy and completeness
Thorough understanding of Anti-Money Laundering and OFAC Requirements for wire transfers
Handle inbound and outbound calls from customer and other business partners as necessary
Meet daily deadlines and cutoffs
Maintain professional demeanor in dealing with internal and external customers
Ensuring all sensitive data is handled appropriately
Build rapport and working relationships with our internal business partners and vendors
Participate in department initiatives/projects to improve efficiencies
Contribute and partake in ongoing Production Releases and testing
3+ years of financial services experience required
6 months of wire processing
Previous BSA/AML training
Previous customer service experience preferred – Conflict resolution skills are ideal
Bachelor's degree preferred; equivalent work-related experience may compensate for certain requirement
Strong Microsoft Office Skills (with a concentration on Excel)
Experience with wire platforms and /or risk mitigation solutions is ideal
Self-motivated and result driven
Leadership skills with ability to motivate cross-functional teams

Private Bank Operations Specialist Portland Resume Examples & Samples

Partner with the Private Bank Operations Manager, Retail Operational Solutions Managers and other Private Bank leaders to create and administer programs that ensure accuracy and compliance of all financial forecasting, transactions, policies and procedures of Private Bank
Monitor business unit policies, procedures and practices to ensure compliance with all relevant consumer protection laws and regulations and build compliant policies and procedures
Monitor best practice operational trends and makes recommendations to implement improvements or changes to procedures. Initiates projects to implement new or revised consumer compliance regulations
Responsible for participating or leading periodic reviews or assessments of operational effectiveness and efficiency and makes recommendations for improvements
Partner as a liaison and collaborates with other operating groups to resolve problems, make recommendations for program changes to ensure compliance with state and federal banking rules, regulations and audit requirements
Lead the integration of resources through the development and implementation of operational and administrative policies, practices, procedures, controls and programs. Sets standards and monitors department compliance with those standards
Facilitate training to Private Bank associates regarding operations topics, regulatory or procedural change and compliance
Provide technical compliance advice and guidance in response to business unit questions and in reviews of new products, services and delivery systems
Bachelor’s degree in business administration, finance or related field
3-5 years’ experience in consumer, commercial and/or private banking and lending operations or related industry
Demonstrate excellent interpersonal and communication skills; interact, collaborate and influence change with people at all levels within the organization
Extensive knowledge of Private Bank operations, current laws and regulations, drive best practices and ensure compliance with laws, regulations, policies and procedures. Ability to make independent decisions related to operational procedures and problem resolution
Advanced research, analytical and technical skills with ability to interpret laws, regulations and policies, problem solve and translate information into new or revised policies and procedures
Possess excellent written communication skills and ability to develop or assist with control processes to address compliance issues identified in audits and examinations, validate effectiveness of new compliance control processes through monitoring
Proficient in operations workflow, computer systems, MS Word/Excel, report writing
Knowledge of financial products and recommending sound operations practices in support of financial services solutions regarding high net worth individuals and professional entities

Bank Operations Specialist Resume Examples & Samples

High School degree or equivalent
8 years of banking experience including 3 years branch operations team lead or supervisory experience
Bachelors degree in business or a related field
Knowledge of CBT bank operations procedures and bank products

Senior Bank Operations Specialist Resume Examples & Samples

8+ years of customer service/performance management experience
5 years of financial services experience
Program management, performance management, process improvement, client interaction and exceptional written/verbal communication skills

Bank Operations Specialist Resume Examples & Samples

High School degree or equivalent and 6 years banking experience including 2 years of bank operations experience
Prefer previous lead operations background
Knowledge of the project management process
Demonstrated training and coaching skills
Work Schedule: M 8:15-5:15 T 8:15-5:15 W 8:15-5:15 TH 8:15-5:15 F 8:15-5:15

Bank Operations Specialist Resume Examples & Samples

Processes a variety of research requests, adjustments and reconciliations, and account and table maintenance
Communicates and works with internal and external bank partners and vendors
Provides information and statistics for tracking and reporting Key Performance Indicators (KPIs) including department volumes
Assists with updating department policies and procedures and assists with cross-training staff

Bank Operations Specialist ACH Resume Examples & Samples

Process ACH windows including balancing and working ACH suspended files
Backup ACH functions during absences and vacation of team members. Will train as a backup to the ACH Technical Manager
Process customers ACH maintenance requests
Provide ACH customer service support via phone and email
1-2 years of experience in banking and ACH processing required or combination of education/experience; 2-4 years of experience in ACH NACHA rules preferred or combination of education/experience
Knowledge of accounting principles, bank operations, debits and credits
10 key
Ability to shift priorities
Ability to communicate effectively (oral and written)

Bank Operations Specialist Wholesale Lockbox Resume Examples & Samples

Prepares various reports to be delivered to Wholesale Lockbox customers along with preparing and transmitting various Payment Files to customers via various Electronic Means. Responsible for monthly analysis information being reported to ensure customer billing is completed each month. Daily reporting of productivity to management for lockbox team. Workflow Coordinator
Assists Customers & Wholesale Lockbox clerks with questions and provides answers, referrals, or solutions
Ability to operate NCR 7780 - OPEX 3600 Scan Machine & other equipment relating to Lockbox operations when the need arises
Compile, sort, and verify accuracy of data entered into Wholesale Lockbox Capture system. Must be able to multi-task while making sound decisions at all times
Participate and help lead special projects as assigned by supervisor and/or area manager. Ensure all bank related training and compliance has been completed by all team members and reported to management

Bank Operations Specialist Resume Examples & Samples

Process business customer payments utilizing automated lockbox systems
Open, sort, copy, and balance mail payments daily by customer specifications and prearranged times set with lockbox customers
Confirm daily deposit information with lockbox customers via telephone, e-mail and/or fax/scan
Reconcile all out-of-balance deposits
Verify daily lockbox processing is complete
Scan invoices, checks and check stubs
Upload files on secure FTP sites for customers to review and retrieve
Process mail delivered from a lockbox to customer accounts, and distribute Post Office mail to internal customers at the Main Bank
Scan and balance large customer deposits on Branch Capture device
Ability to perform tasks quickly and accurately
Ability to operate in a team environment to accomplish shared goals
Ability to read and interpret documents such as procedures manuals, general business correspondence and/or journals or government regulations
Ability to effectively present information in one-on-one and small group situations, to customers, clients and other employees in the organization
Ability to maintain effective interpersonal relationships with management and team members
High school diploma or its equivalent is required
Minimum of one year lockbox or proof experience preferred
MS Office programs experience in Excel and Word
Experience with Image technology equipment such as a branch capture device, vertex teller capture scanner, desktop scanner, and letter opening machine preferred

Bank Operations Specialist Resume Examples & Samples

High school diploma or its equivalent is required, and
Two years of related experience required; banking operations and/or customer service experience preferred
Minimum of one year item processing, proof or lockbox experience preferred
10-key by touch required and understanding of basic accounting principles necessary
MS Office programs

Bank Operations Specialist Resume Examples & Samples

Provides support to bank representatives with customer related issues in relation to new accounts, maintenance, research, returns, legal research, balancing, IRA, item processing, ACH, wire transfer and branch/vault cash management
Process on daily basis within a single team, specific duties as they each relate to new accounts, account maintenance, research, returns, legal research, balancing, IRA, item processing, ACH, wire transfer and branch/vault cash management
Determine and monitor various fraud related issues as they pertain to deposit accounts
Responsible for identifying and resolving outages as well as providing supporting documentation for audit purposes
Attend all BSA training/seminars as they relate to the job function

Bank Operations Specialist Resume Examples & Samples

Acts as a first-line resource for problem solving regarding all deposit operational issues
Receives and handles inquiries from both employees from throughout the enterprise and customers
Receives, verifies, processes and distributes incoming transfers according to established procedures
Balances deposit general ledger applications
Reports back up withholdings, as required
Responsible for processing levies, garnishments and/or bankruptcy requests, including all communication, documentation and reporting
Verifies and removes deposit exceptions
Performs new account and file maintenance verification
Maintains detailed records on all work responsibilities as required
Proficiency of the Navigator system and electronic communications
Three plus years of related experience required; banking operations and/or customer service experience preferred

Bank Operations Specialist Resume Examples & Samples

Responsible for various procedures related to processing and proper handling of ACH, moneyfunds transfers, international funds transfers, security funds transfer, fed funds
Provides daily support and assistance to Branch and Internal office associates by phone and email
Ensures daily work deadlines is completed in a timely manner
Assists the Reconciliation department with exceptions

Bank Operations Specialist Resume Examples & Samples

Assist in the performance of the daily workflow of the 4sight item/image capture process
Assist in the performance of the work flow of the lockbox entry process to include opening, sorting, copying, and balancing daily mail payments
Repair rejects, balance capture runs and prepare the output information for report distribution
Assist in the performance of the 4sight data entry process of items to include reject repair, balance capture items and MICR correction of cash letters by electronic transmission
Import/export files for Check21 Services, perform commingle split, maintain equipment in good working order, and perform any paper or electronic item adjustments, as required
Assist with collection items
Assist in preparing for annual disaster recovery test; and communicate to the Items Processing Manager items requiring attention to include supplies and equipment
Emphasis is placed on speed and accuracy and to meet established deadlines

Bank Operations Specialist, / II / Senior Resume Examples & Samples

Performs operational tasks as needed and dependent on department function
Determines the source of problems and works to resolve them. Quickly communicates and escalates issues to meet individual and department goals
Reports daily activity via production spreadsheets
Complies with banking policies, regulations, and regulatory statutes

Private Bank Operations Specialist Resume Examples & Samples

Administer ongoing Private Bank monitoring program, identify areas of improvement, and communicate results to management verbally and in writing
Consult with management and staff to identify root cause of any deficiencies, develop action plans and track for completion
Analyze monitoring results and provide trending to management
Assess and update monitoring program as new products, services, processes are developed and/or changed
May assist with portfolio reporting, portfolio transfers and reassignments, and incentive reporting
Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training
Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation DD, Regulation E, Bank Security, fair lending, overdraft guidance and other regulations as applicable to this job description
May be asked to coach, mentor, or train others and teach coursework as subject matter expert
Bachelor’s degree in Business, Accounting, Finance or similar field required
3 - 5 years of relevant compliance, audit, quality control or bank operations experience
Possess strong analytical and problem solving skills, with the ability to gather, organize and interpret data and/or information and formulate decisions based on observed activity. Ability to work independently and as part of a team to drive for results
Basic knowledge of the business line activities including but not limited to policies, procedures and applicable documentation
LI-UP

Bank Operations Specialist Resume Examples & Samples

Provide diversified operational support to branches and operational areas via telephone
Respond to caller inquires as required
Be responsible to assist with problems and questions on banking products, services, campaigns, initiatives, and procedures, as well as procedural changes
Assist with navigational or other problems with bank applications
Research problems and requests by branches and follow up in a timely manner
Perform customer account maintenance as appropriate
Candidates for this position may be able to work in any one of our various locations throughout the Zions Bancorporation footprint
Typically requires a High School diploma or equivalent and 1+ years of directly related experience
Full use and application of standard principles, theories, concepts, and techniques
Working knowledge of banking operations, systems, computer equipment, products, services, and procedures
Must have good communications, customer service, research, and computer skills

Bank Operations Specialist Resume Examples & Samples

Responsible for handling inbound customer service inquiries and problems for clients and various banking departments
Responsible for daily wire processes and procedures, including entering and approving wires from clients into internal systems via inbound calls
Assures all necessary wire information is properly and accurately completed
Maintains wire logs and properly executed wire documentation to comply with audit standards
Assists both internal and external clients in executing proper wire information and handles all inquiries and investigates issues within positions' latitude. May evaluate, respond, and correct any audit exceptions or concerns related to wires
May be responsible for performing other functions related to wire transfers as assigned
May be responsible for setting up and maintaining access to our database, investigation processing, exceptions processing, and OFAC processing
May be responsible for preparing and entering all GL entries to the on-line systems
May include reconciling, balancing and adjusting GL accounts and client accounts as affected by the wire process
The ideal candidate for this position will be available Monday - Friday 10am-3pm summer / 11am-4pm winter
Requires High School diploma or equivalent a combination of education or experience may meet requirements
Knowledge of banking and financial services a plus with experience in a call center, banking operations, or other directly related industry preferred
Must be accurate and have excellent customer service and computer skills
Requires superior communication skills, both written and verbal
Requires critical thinking and problem resolution skills
Ability to multitask and prioritize work in order to meet deadlines is preferred
Knowledge of computer software including Microsoft Office applications (i.e. outlook, excel, and word)
Spanish speaker required

Online Banking Bank Operations Specialist Resume Examples & Samples

Acts as a first-line resource for problem solving regarding Online Banking issues
Receives and handles inquiries from both employees throughout the enterprise and customers
Performs assigned special projects
Responsible for providing back up to other Bank Operations Specialists as requested by the supervisor
Operates equipment to receive and transfer funds
Performs maintenance on Online Banking products and services
Ensures all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training
Ability to solve practical problems and interpret a variety of instruction provided in written and/or oral form
Ability to write simple correspondence
Ability to prioritize multiple demands in a high pressure environment while maintaining professional demeanor

Bank Operations Specialist Resume Examples & Samples

Provide daily assistance via phone and email, including diversified operational support to all bank employees throughout the corporation
Perform duties including, but not limited to, authority levels to provide approval on various items when needed, documentation assistance, medallion guarantee resource, fee refunds, and general operational support for the corporation
Oversee functions related to new and existing banking relationships such as: open specialized accounts as applicable, signature card, and business documentation review and approval
Assess and mitigate risk to include, but not limited to, potential losses and fraud and prepare charge-offs as required
Act as a resource for charge-off recoveries
Requires a High School diploma or equivalent and 1+ years of branch or banking operations or other directly related experience
Working knowledge of branch functions, banking operations, and accounting principles
Ability to work with affiliate bank departments and branches
Must be accurate, have strong customer service, processing and communication skills
Knowledge of computer software including spreadsheets, word processing, etc
Ability to meet deadlines and resolve problems

Bank Operations Specialist Resume Examples & Samples

Assist all affiliates in the review of signature cards and legal documentation
Assist with navigational or problems with bank applications
Research problems and requests by branches and follows up in a timely manner
Working knowledge of banking operations, systems, computer equipment, products, services and procedures
Must have good communications, customer service, research and computer skills

Bank Operations Specialist Resume Examples & Samples

Provides information and statistics for tracking and reporting Key Performance Indicators (KPIs) including department volumes. Reports daily activity via production spreadsheets
Assists with updating department policies and procedures and assists with cross-training staff. Acts as a resource for newer or more junior staff members
Must have Lockbox experience
Knowledge and experience in the financial services industry, to include deposit and/or cash management and/or lockbox processing
Proven communication and interpersonal skills with the ability to communicate with prospective and existing customers and banking associates
Knowledge of compliance with federal and state regulations pertaining to the banking industry
Ability to maintain a high degree of confidentiality
Proven organizational, problem solving and analysis skills
Ability to handle multiple tasks simultaneously in a fast paced, diverse and growth-oriented environment
Personal computer skills to include various software packages, including word processing, spreadsheet, e-commerce, electronic mail and presentation, and banking systems.

Bank Operations Specialist Resume Examples & Samples

Process outgoing domestic and international transfer payments
Process Non-posted items, stop payments, and all in clearing returns
Process Fed returns
Branch capture scanning of deposits, cashed checks, and loan payments
Process routine transactions such as accepting deposits, cashing checks and accepting loan and credit card payments
Order Foreign currency
Help clients at Front desk & Teller desk with a personable attitude
Answer phones - Register client’s pick up requests, as well as directing them to the proper department for assistance
MUST HAVE – high school diploma
DESIRED - Bachelor’s degree in a discipline such as Accounting, Finance or Business or equivalent work experience
Proficient in MS Office applications including Outlook, Word and Excel
Experience working in a fast-paced corporate environment
Strong skill base to include customer service, communications, basic business writing, attention to detail, and ability to multitask
Must be able to work independently and maintain confidentiality

Bank Operations Specialist Resume Examples & Samples

Performing functions related to wire transfers
Being responsible for daily wire processes and procedures, including entering and approving wires from clients into internal systems, exceptions processing, and OFAC processing
Being responsible for setting up and maintaining access to our database and investigation processes
Preparing and entering all GL entries to the on-line systems
Reconciling, balancing, and adjusting GL accounts and client accounts as effected by the wire process
Assuring all necessary wire information is properly and accurately completed
Maintaining wire logs and properly executing wire documentation to comply with audit standards
Assisting both internal and external clients in executing proper wire information and handling all inquiries and investigates issues within positions' latitude
Evaluating, responding, and correcting any audit exceptions or concerns related to wires
Requires High School diploma or equivalent and some experience in wires processing, accounting, banking operations, or other directly related experience
A combination of education or experience may meet requirements
Basic knowledge of accounting, balancing, banking and electronic payment processing
Must be accurate and have good communication, customer service and computer skills
Ability to meet deadlines, resolve issues with assistance/direction
Ability to speak Spanish is required

Bank Operations Specialist Resume Examples & Samples

Provide daily assistance via phone and email, includes diversified operational support to all bank employees throughout the corporation
Perform duties including, but not limited to: authority levels to provide approval on various items when needed, documentation assistance, medallion guarantee resource, fee refunds, and general operational support for the corporation
Oversee functions related to new and existing banking relationships such as; opening specialized accounts as applicable and signature card and business documentation review and approval

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