Business Engagement Manager Resume Samples

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Experience Experience

Los Angeles, CA

Business Engagement Manager

Los Angeles, CA

Medhurst-Kris

Los Angeles, CA

Business Engagement Manager

Create a productive work environment for individuals
Create a productive work environment for own organization
Drive Performance Management (Process)
Assist in the development of metrics used to track value delivery
Providing input to coaching and regular performance assessment for business analysts
Develop solutions that can work globally to optimize transactional processes for the business
Supporting a positive work environment that promotes exemplary service to the business, quality, innovation, and teamwork

Dallas, TX

IS Business Engagement Manager

Dallas, TX

Kilback-Stamm

Dallas, TX

IS Business Engagement Manager

Execute the demand management process for the respective domain and portfolio
Manage relationships with key stakeholders to update on status (e.g. on active IS projects) and resolve issues
Assign priorities to requests in close alignment with process owner and business stakeholders
Act as focal point for the business with respect to escalations
Interact at all levels of the organization (VP, Directors, Managers, Workers)
Working with business partners to develop a big data and analytics agenda that both stretches our partners and aligns with enterprise objectives
Partners with Division Management and Local Business Unit Management Teams to qualify and prioritize demand

present

Houston, TX

Business Engagement Manager / Team Lead

Houston, TX

Goyette and Sons

present

Houston, TX

Business Engagement Manager / Team Lead

present

Organize and facilitate communication between business and IT teams to manage expectations from an ongoing or upcoming project
Work with PMO office and Project Team Leads to gather information for reports related to the Project progress towards the stipulated milestones
Manage output from people who do not report to this role
Update and maintain Project documentation in project library for retrieval of information
Coordinate and facilitate to resolve the day-to-day escalated issues
Liaison between project teams, business users, and other operational and functional teams
Develops and facilitates project plans, track work performed, work pending and open issues for team comprised of staff and clients

Education Education

Bachelor’s Degree in Fields Such

California State University, Fullerton

Bachelor’s Degree in Fields Such

Skills Skills

Strong knowledge of vendor contracts, service level agreements, and vendor performance metrics
Excellent knowledge of systems analysis
Familiarity with big data technologies including Cloudera distribution of Hadoop and data management, reporting, business intelligence and analytic tools which integrate into the Hadoop ecosystem
Strong leadership skills including influence management across large and complex organizations with the ability to negotiate and resolve issues
General knowledge of branch operations
Working knowledge of Crystal reporting
Excellent written and oral communication skills
Strong interpersonal skills including both written and oral communication
Ability to work under pressure and handle multiple initiatives while meeting tight deadlines
Excellent risk management skills

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Business Engagement Manager Resume Examples & Samples

1) Engaging with the various Business Units to gather requirements and prioritize demand for Client Computing solutions and services with a focus on analytics and process
2) Providing leadership, advice, and support to internal clients in the application of technology to business opportunities
3) Managing business unit engagement with Client Computing through Service Strategy, Service Design, Service Transition, and Service Operation phases
4) Creating and maintaining strong, resilient relationships with individuals at a variety of levels in the business unit as well as IT
5) Implementing strong program management practices and contributing to standard Client Computing implementation methodologies and best practices
6) Developing metrics to measure adoption, business value, customer satisfaction, and overall Client Computing effectiveness
7) Assisting end users in using solutions and resolving/escalating user and technology problems
LI-IB1

Business Engagement Manager Resume Examples & Samples

Ensure service delivery execution
Contribute and support services sales
Apply Service Delivery Process and Models
Apply Service delivery strategy
Create a productive work environment for individuals
Create a productive work environment for own organization
Drive Performance Management (Process)
Drive Competence Management
Conduct Resource Management
Manage unit finance
MSC, MBA or equivalent through experience
2Job Description
4Experience and Academic Qualification
1 Technical competencies
Should have an understanding of our costing structure and develop effective business proposals according to the Regional customer requirements
Understand the internal process and efficiency tools (eg NEON and NEDEX) and utilize their data to build effective business proposals with the right scoping and price
Senior subject matter expertise on operator network and understanding
Knowledge of MS Office tools ( word/excel/ppt etc.) is a must
Knowledge of Ericsson's existing and future product/services portfolio, roadmap information is a plus
Understand and work with existing Demand Management, Project management tools (NEON), WFM ( NEDEX) tools
Should be able to understand customer requirements, RFI/RFQ/RFP documents and support solutioning and business justifications of proposed head counts and tools
Customer orientation with excellent understanding of service providers / operators business requirements - be able to create true client value

Business Engagement Manager Resume Examples & Samples

Provides direction in the development and analysis of complex business requirements to result in proposals for new systems. This includes defining technical and procedural improvements
Assists management with establishing process improvements that result in increased productivity and customer satisfaction
Performs project management on bank-wide, large scale projects, including mergers and acquisitions
Develops project plans as needed. Maintains strict adherence to project schedules and timelines and prioritizes multiple tasks and projects efficiently
Oversees testing modifications of existing systems as well as new systems
Assists in or provides branch and back-office training on application usage and functionality
Maintains in-depth knowledge of applications, systems, and databases and provides direction to the user community and internal/external technical staff on assigned applications
Understands “end to end” business processes and provides expertise and guidance on designated applications
May direct support staff to meet designated day to day duties and/or objectives
Alternate: Vocational/specialized training
Minimum of five to seven years experience in banking/financial services and systems analysis to include systems-related project management
Thorough knowledge of Windows-based computer applications
Excellent knowledge of systems analysis
Thorough knowledge of and experience in project management
Considered a “Subject Matter Expert” (SME) for assigned application(s)
General knowledge of branch operations
Working knowledge of Crystal reporting

Business Engagement Manager Resume Examples & Samples

The BEM will ensure closer relationships with key stakeholders in the field. Partnering with the CSS Area Lead and segment leads, this role builds tighter partnerships across the Area (s) field organization to
Creation and Management of Area Integration Plan
Area Stakeholder Map with managers as owners, coordination at Area
Desired Field Outcomes/COS: Shared KPI and governance principles (frequency, attendees)
Own CSS/CFA v-team meetings (CSS, Consumer, CFA, SMSG)
Regular update and communication to key CSS stakeholders in the region
Initiative Management - Consult on segment or field initiatives
Collect voice of field on offerings, IP and key requests
Highly motivated and results driven with the ability to think strategically about the business, strong analytical skills and can envision a multi-year plan
Proven leadership ability, managing v-teams to deliver cross-group results
Ability to measure business impact and demonstrated thought leadership, incubation and market research expertise and the ability to extract customer insights
Demonstrate outstanding communication skills and be comfortable interacting with executive leadership, senior leaders and virtual teams internally and externally
Exceptional ability to drive complex projects with excellent cross-group collaboration, building trust, and dealing with ambiguity in order to work across a matrix organization
Present action plans and results to management and use appropriate escalation techniques to stay on top of goals and objectives
The ideal candidate will have 10+years of experience in business planning, business development, consulting or product management
Strong financial, quantitative, and critical thinking skills are a must
The candidate shall have a Bachelor’s Degree. MBA preferred

ICG Business Engagement Manager Resume Examples & Samples

Coordinating and facilitating the generation of use case and/or project proposals including the identification and articulation of business benefit of these proposals
Supporting businesses in their effort to validate use cases and the suitability of big data technologies and the Enterprise Analytics Platform to address the needs presented as part of the use cases
Strong interpersonal skills including both written and oral communication
Strong leadership skills including influence management across large and complex organizations with the ability to negotiate and resolve issues
Consultative technical selling experience is beneficial

Business Engagement Manager Resume Examples & Samples

Establishing and cultivating client relationships ensuring sectors are aware of Citi’s big data capabilities and services
Supporting the assessment of the technical feasibility of delivering a solution to the use case through use of the Enterprise Analytic Platform
Supporting the effort to determine the scope of the effort, including a comprehensive understanding of resources required to successfully execute projects and securing funding based on the sizing effort
Facilitating and streamlining interactions with other data stakeholders across the organization
Socializing outcomes and lessons learned from executed projects
Establishing governance forums with partners to create transparency related to project progress
Overseeing project execution and coordinate formal project status reporting including accomplishments, risks, issues, milestones related to all projects
Business development, client management and executive presence
Program and project management experience is important

Business Engagement Manager Resume Examples & Samples

Master Degree or equivalents in Business Administration, Computer Science, Technical Engineering, Economics or related field
ITIL knowledge and skills are beneficial (Expert level or at least Foundation level)
English written and verbally

Business Engagement Manager Resume Examples & Samples

High School Diploma 19 years' experience in IT roles, with a minimum of 5 years in senior management positions responsible for engagement management of senior business leaders OR
Bachelor's Degree in computer science, information technology, system engineering and 15+ years' experience in IT roles with a minimum of 5 years in senior management positions responsible for engagement management of senior business leaders OR
Master’s degree and 12 years’ experience in IT roles with a minimum of 5 years in senior management positions responsible for engagement management of senior business leaders
Has demonstrated consistent leadership, management through influence and collaboration creation in a complex and multi-site team-based environments
Demonstrated leadership skill to work with and motivate virtual teams to achieve challenging results
Strong people skills, including team development
Solid analytical, statistical, project management, interpersonal and problem-solving skills
Proven track record working with business leaders & managers to understand business strategies and identify project scope, objectives and requirements
Excellent communication and facilitation skills that can drive change, educate internal customers, and manage process improvement implementations
Travel Expectations: ~30% domestically
Ability to work in a fast paced and matrixed environment
Change Agent / Change Leader
Strong written, verbal, and interpersonal communication skills in English. Proficiency in Spanish, Portuguese, and/or German a plus

Business Engagement Manager Resume Examples & Samples

High School diploma and 19 years’ experience in IT roles with a minimum of 5 years in senior management positions responsible for engagement management of senior business leaders OR
Bachelor's Degree in computer science/information technology/system engineering and 15+ years' experience in IT roles with a minimum of 5 years in senior management positions responsible for engagement management of senior business leaders OR
Master’s degree and 14 years' experience in IT roles, with a minimum of 5 years in senior management positions responsible for engagement management of senior business leaders

Business Engagement Manager / Team Lead Resume Examples & Samples

Organize and facilitate communication between business and IT teams to manage expectations from an ongoing or upcoming project
Liaison between project teams, business users, and other operational and functional teams
Update and maintain Project documentation in project library for retrieval of information
Work with PMO office and Project Team Leads to gather information for reports related to the Project progress towards the stipulated milestones
Facilitate management and tracking of the project related issues, actions, risks, and deliverables
Manage output from people who do not report to this role
Strong interpersonal skills and the ability to work with all levels of the organization

IAM Business Engagement Manager Resume Examples & Samples

6+ years direct experience with IT Business Analyst/Business Consulting work including requirements analysis & documentation and multiple SDLC methodologies (DevOps preferred)
3+ years direct experience supporting deployment and operations of Identity & Access Management solutions
4+ years direct experience managing IT teams

Business Engagement Manager Resume Examples & Samples

Organize and facilitate communication between business and IT teams to manage expectations
Liaison between project teams, business users, customers, and other operational and functional teams
Gather information for reports related to the project progress towards the stipulated milestones
Coordinate and facilitate to resolve the day-to-day escalated issues
8-12 years BA/Project Management Experience
REQUIRES excellent written and oral communication skills
Requires strong interpersonal skills and the ability to work with all levels of the organization
Requires strong analytical and problem solving skills
Requires strong organizational skills

Business Engagement Manager Resume Examples & Samples

Bachelors Degree in IT/related discipline or equivalent experience
Strong experience in a Pharma business related industry and in a leadership position
Strong experience establishing an implementable broad communication, marketing strategy with the ability to oversee execution
Demonstrate interpersonal, communication and negotiation skills which can be applied effectively at all organisational levels and across functional boundaries
Ability to inspire, enable and support both line and matrixed staff to deliver their best
Experience in Digital Media delivery

Business Engagement Manager Resume Examples & Samples

Establish and maintain partnership relationship with the Marketing group’s key stakeholders
Help drive all of Marketing’s IT-related initiatives: shaping and planning of new initiatives, project delivery and application lifecycle management
Shape business ideas into to clearly stated technology needs to support expected benefits
Prioritize initiatives from a portfolio perspective
Align the IT strategy to the business strategy in the context of industry best practices and current technology trends
Support the Marketing group in elaborating their 3-year technology plan, ensuring it is up to date and helping secure required capital for technology-related projects
Support the business in articulating the expected business value of Marketing projects with technology components
Monitor and communicate business portfolio status, including identifying the gaps between existing and future architecture capabilities, monitoring project progression, supporting steering committees, overseeing project escalations as required, ensuring Business Partners engagement as well as managing applications’ health, usage, investment in lifecycle and need to decommission

Business Engagement Manager Resume Examples & Samples

Help drive all of Safety & Sustainability’s IT-related initiatives: shaping and planning of new initiatives, project delivery and application lifecycle management
Support the Safety & Sustainability group in elaborating their 3-year technology plan, ensuring it is up to date and helping secure required capital for technology-related projects
Support the business in articulating the expected business value of Safety & Sustainability projects with technology components

Business Engagement Manager Resume Examples & Samples

Build and maintain strong relationships with business partners and act as a liaison between Platform services teams and the business partner
Provide education to new partners with regards to Platform service offerings
Promote business projects and value to the Platform leaders and community
Provide input and communicates the Platform service catalog to better meet business needs
Develop, share, and leverage best practices across Platform
Deﬁne, prioritize, and manage program and project initiatives
Track ROI for business initiatives including cost, beneﬁts, and risk
Deﬁne new services to support business needs
Participate in development of business strategic planning and leads IT strategic planning
Provide details on cost, value, and opportunity to optimize Platform spend (initiatives and support services)
Communicate business needs with appropriate Platform solution center to gain alignment between business needs and technical capabilities
Gather high-level business requirements and deﬁnes scope during initial discovery by conducting meetings/interviews, and facilitating large group/cross-functional sessions with partners
Lead in the development of business cases requiring Platform based solutions
Establish initial vendor relationships and maintains a forward-looking view of vendor direction
Interface with vendors to understand whether vendor products will meet business requirements
Monitor that the solution provider is meeting the partner’s expectations
Reﬁne SLAs based on business need
Maintain up-to-date awareness of the current and future directions of the industry and associated technologies, and, where appropriate, makes recommendations for implementation of new/upgraded systems and technologies
Combine a general knowledge of multiple technology areas with knowledge of the targeted business function to deﬁne and document the business requirements
Maintain knowledge of multiple business functions and initiatives to identify where conﬂicts/synergies exist between technologies and business functions
Monitor the pace and effectiveness of change throughout the company and apply positive pressure within Platform and the business organizations as necessary to increase the likelihood of success
Bachelor's degree in computer science, management information systems, or a related field
Analytical skills to critically evaluate the information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a more general understanding, distinguish presented user requests from the underlying true needs, and distinguish solution ideas from requirements
Facilitation skills to lead requirements elicitation workshops
Observational skills to validate data obtained via other techniques and expose new areas for elicitation
An understanding of contemporary requirements elicitation, analysis, specification, verification, and management practices and the ability to apply. them in practice; familiarity with requirements engineering books and resources
An understanding of how to practice requirements engineering according to several software development life cycles in a team environment
Knowledge of product management concepts and how enterprise software products are positioned and developed
Expert in strategic management and project management in insurance or financial services sectors

Business Engagement Manager Resume Examples & Samples

High school diploma and 19 years’ experience in IS role, specifically focused in manufacturing execution, engineering systems, sales and remote access through systems OR
Bachelor's and 15 years’ experience in IS role, specifically focused in manufacturing execution, engineering systems, sales and remote access through systems OR
Master’s degree 13 years’ experience in IS role, specifically focused in manufacturing execution, engineering systems, sales and remote access through systems
Strong understanding of business financial data and management reporting
PMP/PMI Certification a plus
Proven track record working with business leaders & managers to understand business strategies, identify project scope, objectives and requirements
Excellent communication and facilitation skills that can drive change, educate internal partners, and manage process improvement implementations
Travel Expectations: 25%
Strong written, verbal, and interpersonal communication skills in English. Other languages a plus
Strong Business Process acumen

Local BU IS Business Engagement Manager Resume Examples & Samples

Solutions
IS Delivery
IS Standards
Budget
IS Strategy
Min. 5 year experience in Manufacturing industry
Min. 2 years experience as IS/IT Manager
Nice to have: IT Solution implementation experience in manufacturing, engineering or sales areas
Knowledgeable about manufacturing or sales processes
Must to have: proficient the SAP modules: PP, MM, SD
Nice to have: CRM knowledge and implementation experience
Nice to have: PDM/PLM knowledge and implementation experience
Nice to have: MES knowledge and implementation experience
Good spoken and written English
Ability to conceptualize solutions
Problem analysis skills
Good collaboration skills

IS Business Engagement Manager Resume Examples & Samples

Execute the demand management process for the respective domain and portfolio
Advice business with respect to business needs and value identification
Assign priorities to requests in close alignment with process owner and business stakeholders
Partner with the process owners to identify business needs and determine business value
Manage relationships with key stakeholders to update on status (e.g. on active IS projects) and resolve issues
Act as focal point for the business with respect to escalations

Business Engagement Manager Resume Examples & Samples

Serves as a single point of contact for affiliate health plans and other corporate departments regarding any issues or requests related to Enterprise Service Operations
Acts as a recognized change agent for the enterprise by influencing and establishing appropriate methods and opportunities to positively address the pace of change
Maintains working knowledge of health plan state contracts with a focus on Enterprise Operations (EO) related activities and the Service Level Agreements (SLA’s)
Responsible for the primary interface between the health plan and the corporate office to manage all relationships, issues, escalations, projects and inquiries
Track, monitor and drive resolutions to issues that impact achievement of key metrics per contractual requirements
Responsible for tracking and resolving issue resolution against established timeline and ensure all parties adhere to due dates to ensure achievement of expected outcome
Develops and facilitates project plans, track work performed, work pending and open issues for team comprised of staff and clients
Lead client meetings (health plan operational meetings, issue resolution meetings, key provider meetings, meetings with EO departments) and ad hoc meetings as required
Establishes cross functional work teams to enable real time resolution of issues. Issues may include but are not limited to all EO functions (claims, call center, enrollment, etc.)
Takes on critical problem solving tasks. Engages senior leadership as appropriate
Builds trust and establishes enterprise wide relationships focused on open communication. Key departments include health plans, Information Solutions, and Medical Management
Responsible to facilitate health plan affiliate on site visits as well as develop and conduct presentations as needed
Work with Information Solutions for intake and processing of health plan technology requests
Up to 10% regional travel possible
Bachelor’s Degree or Equivalent work experience required
Proven ability to expedite resolution of complex operational activities
Ability to influence others to move toward a common outcome
Demonstrated ability to problem solve and identify root cause
Ability to build effective relationships across all levels of leadership
Excellent verbal communication, presentation and listening skills
Minimum of 3 years of experience in healthcare, managed care, or insurance industry environment required
Minimum of 5 years Operations experience with Account/Relationship Management responsibilities
Previous claims experience and knowledge of claims operations required
Prior experience analyzing and defining solutions to complex business and technical issues
Billing and coding experience/knowledge is a plus
Prior experience in managing multiple, large, cross-functional teams and projects, with an eye towards identifying root cause and achieving desired outcome
Prior experience in environments with large, complex, real-time transaction volumes desired

Business Engagement Manager Resume Examples & Samples

Strong relationship-building and organizational agility/navigation
Independence & confidence – working alone in an area and being able to engage with senior leaders
Good business acumen and strong support knowledge: understanding what is really happening and being able to accurately diagnose situations
Focus on customer impact and value; strategically focusing on the right approach and delivering good outcomes
Very strong influencing skills – working with areas and in CSS
Has worked in Services, CSS or a field team e.g. CPE, SMS&P
Is based in the time zone

Business Engagement Manager Resume Examples & Samples

Establish and maintain partnership relationship with key stakeholders of two functions: Marketing and Multimodal operations
Help drive all of Marketing’s and Multimodal’ s IT-related initiatives: shaping and planning of new initiatives, project delivery and application lifecycle management
Shape business ideas so that proper technology can be used to support expected benefits
Support the Marketing and Multimodal groups in elaborating their 3-year technology plan, ensuring it is up to date and helping secure required capital for technology-related projects
Support the business in articulating the expected business value of Marketing and Multimodal’ s projects with technology components
Interact at all levels of the organization (VP, Directors, Managers, Workers)

Business Engagement Manager Resume Examples & Samples

Establish and maintain partnership relationship with key stakeholders of Dispatching Operations
Help drive all of Dispatching Operations IT - related initiatives: shaping and planning of new initiatives, project delivery and application lifecycle management
Support the Dispatching Operations groups in elaborating their 3-year technology plan, ensuring it is up to date and helping secure required capital for technology-related projects
Support the business in articulating the expected business value of Dispatching Operations projects with technology components

Business Engagement Manager Resume Examples & Samples

Establish and maintain partnership relationship with key stakeholders of Engineering
Help drive all of Engineering – Linear asset management’s ITinitiatives: shaping and planning of new initiatives, project delivery and application lifecycle management
Support the Engineering group in elaborating their 3-year technology plan for linear asset management, ensuring it is up to date and helping secure required capital for technology-related projects
Support the business in articulating the expected business value of Engineering projects with technology components

Business Engagement Manager Resume Examples & Samples

Establish and maintain partnership relationship with key stakeholders of Mechanical
Help drive all of Mechanical (Rolling stock asset management) IT initiatives: shaping and planning of new initiatives, project delivery and application lifecycle management
Support the Mechanical group in elaborating their 3-year technology plan for Rolling stock asset management, ensuring it is up to date and helping secure required capital for technology-related projects
Support the business in articulating the expected business value of Mechanical projects with technology components

Business Engagement Manager Resume Examples & Samples

Lead and facilitate cross-functional teams to assess business operations and processes of assigned business functions and units to identify inefficiencies in business workflows, procedures, information flows and handoffs, decisions, communications pathways and ways in which systems supporting these can be enhanced
Demonstrate leadership in application of business systems improvement methodologies
Be responsible and accountable for the successful deployment of key business system improvement projects
Assist leaders and process owners with identifying, scoping, and financially justifying projects that align with the business strategy
Develop solutions that can work globally to optimize transactional processes for the business
Seek out project opportunities and develop improvement plans and targets
Drive system improvement initiatives across functional teams to replicate improvements and leverage best practices
Liaison between IT and business groups. Teams with business and operations teams and IT team or outside resources to ensure a timely, accurate and cost effective solution to their IT business needs. Interfaces with functional teams to validate test results for system improvements verifying that they meet the requirements of the business group and industry requirements
Analyze existing processes and recommend improved, more cost-effective alternatives
Map current processes in order to recommend improved, strategic, measurable and sustainable solutions as well as identify further opportunities for improvement
Responsible for evaluating any proposed IT and business system changes arising from project scope. Manage the evaluation and selection (user requirements gathering, RFP, proposal review, software demonstration, etc.) of new business systems
Establish strong working relationships to influence and facilitate collaboration across functional stakeholders and resource dependencies
Provide sense of urgency for results through project reviews and metrics
Help remove barriers for improvement projects and activities to accelerate results
Provide coaching and training of methodology and tools throughout functions
Serve as team, project, or technical lead in project involving definition of business processes or development of technical/business specifications for new or modified business management or operational software
Senior-level experience in a similar role
Ability to facilitate and lead meetings across functional teams from the operational to the executive levels
Experience with business requirements gathering, integrative thinking, process definition, and deployment of business requirements to information systems. Familiarity with enterprise business management, and product development life-cycle processes
Demonstrated experience in process improvement initiatives, root cause analysis, and project management
Strong presentation abilities, skilled in Power Point and Excel
3+ years of experience with Agile product management
Extensive experience liaising with business and technology teams
Experience working with customer engagement initiatives
Excellent verbal, communication written skills
Knowledge of Oracle and integrated ERP tools a plus
Experience with project management and process improvement
Strong organizational, problem solving and analytical skills

Business Engagement Manager Resume Examples & Samples

Knowledge of current market trends in Payments and Financial Industry
Strong knowledge of vendor contracts, service level agreements, and vendor performance metrics
Excellent leadership and influencing & negotiation skills
Excellent analytical, quantitative, and organization skills
Excellent risk management skills
Experience in budget development, forecasting, and maintenance skills
Ability to work under pressure and handle multiple initiatives while meeting tight deadlines
Personal integrity with uncompromising ethical standards

Business Engagement Manager Resume Examples & Samples

Maintains working knowledge of plan state contracts with a focus on Enterprise Operations (EO) related activities and the Service Level Agreements (SLA’s)
Responsible to facilitate plan affiliate on site visits as well as develop and conduct presentations as needed
Work with IS and the associated Business Engagement Consultant for intake and processing of plan project requests
Serves as a single point of contact for affiliate plans and other corporate departments regarding any issues or requests related to Enterprise Service Operations
Responsible for the primary interface between the plan and the corporate office to manage all relationships, issues, escalations, projects and inquiries
Manages the day to day contacts and requests of health plans to ensure the health plans’ needs are met
Builds trust and establishes customer relationships focused on open communication. Key customers include plans, IS leaders and corporate PMO
Responsible for tracking issue resolution against established timeline and alerts responsible department of upcoming due dates to ensure adherence to department standards. Escalates issues appropriately
Lead plan operational meetings, first alert meetings, key provider meetings, meetings with EO departments and ad hoc meetings as required
25-30% Travel required
Proven ability to collaborate and execute actionable business strategies
Ability to influence others and move toward a common vision or goal
Demonstrated ability to build effective relationships across all levels of leadership
Track record of providing excellent customer service
Prior experience in managing multiple, large, cross-functional teams and projects, with an eye towards identifying and implementing opportunities to improve business processes
Maintaining a working knowledge of all EO Functions
Ability to teach/train others
Communication skills both oral and written