Care Agent Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the care agent job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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P Kunde

Paul

Kunde

9503 Oswald Port

Philadelphia

+1 (555) 752 8522

9503 Oswald Port

Philadelphia

Phone

p +1 (555) 752 8522

Experience Experience

Chicago, IL

Care Agent

Chicago, IL

Ziemann and Sons

Chicago, IL

Care Agent

Develop and execute customer service initiatives to make customers feel trusted, cared, and pleased
Address root causes and seek continuous improvements – constantly look for ways to improve work processes
Works cross-functions to deliver performance
Manage / improve day to day process interaction with own customers by leveraging detailed customer knowledge
Work independently and assist the team in realizing goals and standards – share knowledge and best practices
Ensure smooth execution of the end-to-end shipment lifecycle, by working closely with the customer as well as internal stakeholders
Engage in constructive problem resolution and provide solutions

Philadelphia, PA

Care Line Agent

Philadelphia, PA

Hoppe, Botsford and Miller

Philadelphia, PA

Care Line Agent

Ensure cleanliness of work area and clean your work area prior to departing
Strive for constant improvements and takes responsibility for achieving business results and persevere despite obstacles
Compete against a standard of excellence by setting high performance standards and pursuing aggressive goals
Assists guests with international calls and directory queries
Provide secretarial services for guests
Abides by principles of guest privacy
Bill call costs

present

Phoenix, AZ

Export Care Agent, North China

Phoenix, AZ

McKenzie, Botsford and Wilkinson

present

Phoenix, AZ

Export Care Agent, North China

present

Be professional and never bring personal emotion to work. 
Other tasks assigned by manager
Manage customer’s expectation with skilful communication step 
Work out SMART action plan and carry out by deadline
Proactively approach Manager on training and PDP follow-up
Team Work 
Provide hyper care service for new on board customer to dig out more cooperation opportunity. 

Education Education

Bachelor’s Degree

Ball State University

Bachelor’s Degree

Skills Skills

Experience from customer service possible in similar role with knowledge in billing, query handling and resolution
We act as One Team. We look to optimize for the greater good, not just our own, or even our own teams' interests. We are actively interested in the success of others
Strong written and verbal communication skills in Swedish and English
Ability and diligence to follow processes through to conclusion
Strong time management skills
Ability to organize and priorities effectively
We are Transparent. We communicate openly and honestly, at all levels, upwards, sideways and downwards. We surface difficult issues quickly, we act, we learn
Good skills within Microsoft Office
Proven problem solving capability
We Lead Humbly. Our leaders serve their teams. None of us has all of the answers, but we are curious and we are always looking to learn. Though our leaders take their responsibilities to our business and their teams incredibly seriously, they never take themselves too seriously

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10 Care Agent resume templates

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Digital Care Agent Resume Examples & Samples

Serve as an expert for Electrolux and/or Frigidaire owners by answering general product related questions, diagnosing and resolving specific product concerns, assisting in website transactions
Manage consumer interactions professionally, efficiently and with good communication skills
Adhere to published policies and procedures and ensure that all consumer interactions are properly document. Seek appropriate approval for owner requests outside of normal policy when necessary
Leverage superior product technical knowledge and resources to resolve consumer product questions, thereby avoiding unnecessary service calls
Attend and actively participate in all scheduled coaching, training and certifications
Serve as internal resources for team members and demonstrate professional and positive attitude driving strong team morale
Leverage the voice of the consumer to identify and make recommendations on products, brands and service improvements
Exceed established key performance indicator metrics such as: sales, quality, consumer satisfaction, attendance, adherence to schedule, service call avoidance, handle time, and resolution
Drive efficiency and change through continuous improvement – personal and team
Provide back-up support for other queues and departments as necessary
Or equivalent combination of education and experience
Stellar attendance and punctuality
Dynamic and engaging communication skills, both written and verbal
Proficient online writing/typing skills (45+ wpm preferred)
Excellent reading comprehension abilities with the insight to quickly and easily read
Solid social networking background preferred and being adaptable to evolving consumer

Care Line Agent Resume Examples & Samples

Process all incoming and outgoing calls accurately and courteously
Records and controls accurately wake up calls
Pages guests in co-operation with concerned departments
Assists guests with international calls and directory queries
Calls guests by name whenever possible
Pages staff member when requested
Abides by principles of guest privacy
Handles guests needs or requests and reports complaints to the Magic Supervisor
Report on logbook daily
Bill call costs
Aware of local telephone listings and frequently dialed numbers
Advises defects on switchboard equipment to Supervisor
Attends to all guest queries and requests promptly
Maintains detailed knowledge of the Hotel’s fire, life and safety system
Maintain Hotel Information
Provide secretarial services for guests
Efficient in the use of all business center equipment
Update traffic sheets accurately
Handle complaints promptly and follow up thoroughly on action taken
Promote in house service and facilities
Update airline schedules and guides the guest whenever requested
Co-ordinate the reservations of meeting rooms
Advise to Supervisor all stationary needs in advance
Ensure cleanliness of work area and clean your work area prior to departing
Report daily activities in logbook
Demonstrate Awareness of Hilton policies and procedures and ensure all procedures are conducted safely and within Hilton guidelines

Kone Customer Care Center Agent Resume Examples & Samples

Receive incoming calls from customers calling for service from KONE. Calls are to be answered promptly. Identify customer in the Remedy database by seeking specific information from the caller. After accurately identifying the customer in Remedy, identifies the correct KONE service technician and accurately dispatches the call. Timeliness and accuracy are stressed
Receive incoming calls from customers calling the KONE Spares lines, KONE Information lines, the Branch office, providing the customers with quick and accurate information concerning these inquiries
Immediately reports to the Shift Coordinator any calls involving entrapment or injury
Monitor all calls to ensure that they have been dispatched to the proper service technician
Provide proper guidance on how to use the Nextel system to the Service Technician when assistance is required
Answer all calls promptly to strive for no calls going into the queue
Provide the customer with professional and friendly customer service
Ability to enter information into a computer while talking on the telephone
Proficient skills in spelling, communication, and data entry
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to speak and write in French or Spanish would be desirable
Ability to add, subtracts, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

Customer Care Centre Agent Resume Examples & Samples

Accountable to welcome customers and users, identify and classify their requests and provide adequate answer
Call dispatching either by phone. This includes specific tasks like management of callouts on hold, unreachable
You will need to follow the KONE processes by showing responsiveness, responsibility and quick spirit

Care Essentials Agent Resume Examples & Samples

Act as contact point for accounts served under Essentials services and be their advocate internally within Maersk Line
Ensure smooth execution of the end-to-end shipment lifecycle, engaging both the customer and relevant internal stakeholders
Be the owner of all customer issues and engage relevant stakeholders as required to facilitate timely and effective solutions
Manage / improve day to day process interaction with customers across different channels (case management, MyPhone/CTI). Utilize internal IT systems (CODS,MSBI) to proactively find solutions to reduce customer effort
In general, actively seek out and act on continuous improvement opportunities both in relation to customers and internal / external stakeholders

Care Agent Resume Examples & Samples

Works cross-functions to deliver performance
Ensures services are delivered to the customers as promised and/or that the customers are kept informed of relevant deviations
Builds strong relationships with the customers
Understands the customers' business drivers and leverages them to continuously improve cooperation and process to the mutual benefit of the company and the customers
Administers the release of documents and cargo at counter

Customer Care Center Agent Resume Examples & Samples

Advanced customer service skills
Well Organized
Advanced computer skills in Microsoft Office products and working knowledge of SharePoint
Geographical knowledge of service area and map reading skills
Knowledge of IT Integrator industry is recommended but not required

Counter Care Agent Resume Examples & Samples

Customer Service - attending the Customer at the counter for Inbound Shipment, Freight/Local/Demurrage Charges, ETA’s
Issuing Delivery Orders in line with local / global SOP’s, checking lawful Bill of lading holder. Checking on mode of manifest submission, inclusive of all BL checks
Print in coordination with MAAGSC and release documents (d/o¡¦s, Release notes, and b/l¡¦s) in line with Maersk policy and customs procedure
Preparing Amendments/Short landing Certificates in line with local customs and port authorities requirements
Calculating Demurrage charges in CXED, collecting applicable charges per local tariff and validating the Container Release Note
Educating new customers on customs procedures
Hardcopy Manifest & Delivery Order: Printing/Stamping/Signing of Delivery Orders and Manifest
Filing of Import Documents, OBL, Manifest, Delivery Order, Dem calculation copies
Unbilled SO clearance
APM mail
Handling calls

Care Agent Resume Examples & Samples

Be the primary point of contact for own customers and acts an advocate for the Customers, internally within Maersk Line
Actively build strong relationships with customers and gain an understanding of their business, service needs, drivers and desire
Manage / improve day to day process interaction with own customers by leveraging detailed customer knowledge
Thai National
Has 1 – 2 years of experience in Customer Service related fields is preferred
Excellent interpersonal and communication skills. Can communicate in English
Good analytical and problem solving skills – ability to look beyond the obvious and identify creative solutions

Customer Care Center Agent Resume Examples & Samples

Minimum of 6 months of call center experience
Proficiency in database management and data entry
Ability to type 45 words per minute
Ability to multi-task (type and talk)
Proficiency in Microsoft Office applications (Word, Outlook, Excel)
Desire to provide exceptional customer service to both internal and external customers
Personal drive and internal motivation toward high achievement
Demonstrated flexibility and adaptability
Ability to work overtime during end of month and other peak periods

Customer Invoice Care Agent Resume Examples & Samples

Billing queries
Solving queries using booking and invoicing systems and various data files and data sources
Liaising with other departments where necessary to obtain answers or assistance
Ensuring strict and measured timeliness in answering client queries
Ensuring strict quality and accuracy of communication in all client emails
Maintaining E-Invoicing upload errors to resolution
Using Salesforce and Navision as tools
Experience from customer service possible in similar role with knowledge in billing, query handling and resolution
High customer orientation
Strong written and verbal communication skills in Swedish and English
Ability and diligence to follow processes through to conclusion
Ability to organize and priorities effectively
Use logic thinking and analyze
Good skills within Microsoft Office
Proven problem solving capability
Capability to managing multiple ongoing queries
High attention to detail, rigorous
Ability to work as part of a team and to take ownership of customer issues

Costumer Care Agent Danish Resume Examples & Samples

Answer incoming customer inquiries of consumers and health care professionals in the field of health care for the Danish Market
Independent processing of complex customer requests following specified processes, i.e.: Complaint take in, source information, sample shipping, price information, delivery status
Processing of calls, e-mails and faxes in Danish
Maintaining and improving the quality standards
Documentation of problems and solutions in the database
General Certificate of Secondary Education or equivalent
Native level in Danish and fluent in English
High sense of customer and service orientation

Export Care Agent, North China Resume Examples & Samples

Daily Business
In charge of all issues after sales activities 
Thoroughly understand and comply with policies, procedures, manuals, guidelines, conference rules and regulations. 
Working with GSC team to fulfil customer’s requirement. 
Manage customer’s expectation with skilful communication step 
Participate daily commercial activity 
Pick up IPCC within 30seconds and handle customer’s request with professional service and helpful manner. 
Follow company policy and handle exceptional request from customers, like claim, COD, late gate-in, return shipment, sale lead, re-stuffing, DIT etc. 
Proactively monitor and manage the end to end shipment process to ensure cargo is transported as per transport plan that promised to customer and/or keep customer information for any relevant deviation. 
Provide hyper care service for new on board customer to dig out more cooperation opportunity. 
Understand our strength and selling points. Positively promote with customer. 
Trade related task completion within timeframe
Ownership
Response to customer calls within 30 seconds
Protect company reputation, resource and asset
Respond Outlook Messages / Case management / requests etc., latest by end of current working day or within 24 hours in correct manner and with appropriate wordings
Timely IPCC log-on/log-out during office open hour. Turn to ready as soon as back to the seat
Timely inform customer for the change and new company requirement, to avoid extra cost due to neglect
Take ownership to coordinate with other functions proactively to solve the problems instead of waiting and inaction
Keep every involved desk in the same page to ensure efficiency
Be alert with possible service failure and ensure all relevant parties are involved to prevent it from happening, especially for emergencies
Facilitate customer on E-Commerce
Customer Care 
Build up good relationship with customer and prioritize different customer by offering tailor-made service. 
Understand customer’s business and needs / requirements through close communication with both sales and customer, consistently improve cooperation and process to mutual benefit for customer and company 
Show empathy and offer alternative solution when saying ‘no’ to customer. Control the risk by considering all situation or expertise consultant and fully communicate with the customer. 
Deliver all your commitments to customer, including but not limited to call back customer by committed deadline. 
Always conduct good communication with both external & internal customers & peers. Leave space to others. 
Inform and pacify client timely and sensitively in case of rolling and pro-actively assist to find best solution to minimize the impact. 
Handle customer complaints and claims promptly and sensitively in accordance with company policy. 
Turn claims into opportunities by handle them extra well and impress your customers.  Attend to both internal/external visitors courteously and appropriately. 
Ensure that customers feel pleased, trusted and cared for
Team Work 
Evaluate waiver request in line with company policy/ commercial character
Escalate to correct desk with suggested waiver amount in connection with authority matrix. 
Develop and share trade/customer service -specific knowledge and experience with team members especially to new members to increase efficiency for whole team. 
Ensure timely attendance to team meeting and express thoughts and ideas in the appropriate manner
Give proper handover to your back-up colleagues at least 1working day prior to leave/ travel
Facilitate backup to understand your customer well and highlight the pending issue and exceptional case. 
Give full support to leave staff and appropriate handover after they return. 
Response all messages for your supported leave staff as self responsible customer. No reminder is permitted
Other Responsibilities
Proactively express thoughts and ideas on personal training and development to Manager, which will enable you to perform better in you current and future job functions in company. Positively attend the training and give constructive feedback to organizer
Work out SMART action plan and carry out by deadline
Proactively approach Manager on training and PDP follow-up
Always ask if you are in doubt – regardless how senior and experienced you are
Follow all HR/FIN policy and guidelines as listed in employee hand book. 
Use LMS as self learning tool. Finish all assigned courses by due date. 
Be professional and never bring personal emotion to work. 
Attend and organize WIG session and update scoreboard timely. 
Other tasks assigned by manager

Care Agent Resume Examples & Samples

Proactively monitor and manage the end to end shipment process in compliance with all company procedures
Ensure services are delivered to the customers as promised and/or that the customers are kept informed of relevant deviations
Engage in constructive problem resolution and provide solutions

Ad Ops Coordinator, Agent Care Resume Examples & Samples

The Ad Operations Coordinator is responsible for all aspects of ad support for the Sales team, including ad troubleshooting, inventory forecasting, generating invoices and processing payments/refunds
Support Accounting & Finance team for accurate invoicing of assigned advertising campaigns
Call on advertisers with declined payments to get updated billing information
Troubleshoot ad issues by working with adops, customer service, and project managers to ensure proper delivery

Customer Care Home Based Agent Resume Examples & Samples

High School Diploma or General Education Degree (GED), or any combination of education and experience which would provide an equivalent background; college experience a plus
Minimum of 1 year of Call Center or Customer Service experience preferred
Knowledge of Transportation industry preferred
Must be able to work in a high volume environment
Ability to listen attentively to customer needs and concerns; demonstrate empathy
Demonstrated ability to rapidly gain product knowledge
Ability to effectively and accurately communicate in writing and on the telephone
Ability to easily maneuver between multiple websites and computer screens
Must be able to interact well with others
Must be capable of working under tight time constraints in a high volume environment with multiple priorities
Responds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines

Customer Care Escalations Agent Resume Examples & Samples

Communication to Customer Care Manager and Customer Care/Escalations Supervisors and Team Leaders in regards to all Escalations issues
Liaise with suppliers to resolve customer refunds requests and complaints
Ensure customers are responded to in an appropriate manner in order to resolve their concerns, and secure repeat business
Liaise with the Market Sales Department with updates/improvements to product descriptions based on customer feedback
Written correspondence required for all cases
Phone assistance to DP and Merchant enquiries and bookings
Excellent communication skills (both written and oral) in English and Native Speaker/Writer Spanish, German, French, Brazilian Portuguese or Italian. Oral and written fluency in one of the following European languages: Spanish, German, French, Brazilian Portuguese or Italian is also essential
Previous experience in a Escalations role in the travel industry
Travel Industry general knowledge
Excellent English communication skills – both written and oral
Excellent Escalations skills
Good administrative skills
Ability to work unsupervised
Ability to work effectively on her/his own
Proactive attitude
Computer skills – Word, Excel, Internet, e-mail, databases
Ability to prioritize

Member Care Agent Resume Examples & Samples

Enhance the organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
Maintain call center database by entering information accurately
Accountable for multi-tasking, as well as answer all inquiries from specified queues when needed
Report on any negative trends identified when speaking to Members or partners
Accurately document and report any product defects outlined by members
Ability to resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the customer concerns
Helpfully and patiently handle member’s issues
Consistently meet performance quotas; explain product features and services

Export Care Agent Resume Examples & Samples

Build strong and lasting relationships with customers and provide excellent customer service
Take full responsibility for the end-to-end ownership of customer shipments and issues
Act and communicate proactively, keeping customers informed of any issues or changes in their booking
Address root causes and seek continuous improvements in our processes
Work with local and offshore teams, sharing knowledge and best practice

Care Agent Resume Examples & Samples

Manage effectively customer expectations in normal scenarios and during contingencies
Be the single point of contact to our main customers to solve any issue related to their shipment by coordinating with internal stake-holders to find the right solutions
Build rapport with customers by developing a strong relationship, understanding their business needs, and by generating trust via customer mirrors, customer workshops, and any other initiative aiming at supporting and safeguarding customers business
Develop and execute customer service initiatives to make customers feel trusted, cared, and pleased
Be an internal role model by representing the voice of the customer across all functions while protecting Maersk Line interests

Customer Care Senior Asst-health Licensed Agent Resume Examples & Samples

Determine the nature and resolution of customer inquiries
Manage customer disputes and issues in a positive manner; convey a positive image on the telephone
Adhere to all policies and standard operating procedures
Follow up via callback regarding appointments
Work a rotating schedule consisting of both nights and weekends
The specific details and differences between benefit coverages, prescription drug plans, network options for multiple service areas and eligibility procedures

Guest Care Contact Center Agent Resume Examples & Samples

Contact Center Training preferred
Excellent English written/verbal communication skills
Proficient in Microsoft Word/Excel
Works well in a versatile, multi-task oriented environment
Good analytical/organizational skills

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