Client Care Specialist Resume Samples

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L Cartwright

Ladarius

Cartwright

48421 Vicky Street

Detroit

+1 (555) 643 5861

48421 Vicky Street

Detroit

Phone

p +1 (555) 643 5861

Experience Experience

Chicago, IL

Client Care Specialist Intern

Chicago, IL

Lesch, Klocko and Grady

Chicago, IL

Client Care Specialist Intern

Receives inbound client requests that derive from tickets
Engages clients to resolve questions and requests
Analyzes semi-complex problems, identifies solutions and executes to solve with leadership supervision
Owns resolution with guidance for standard requests including: marketing best practices, technical troubleshooting, billing inquiries, ROI reporting, moderation guidelines
Maintains client loyalty by serving customers above and beyond their expectations
Uses tools and troubleshooting techniques and exercises good judgment in decision-making in order to routinely deliver exceptional client support at all times
Provide accurate, friendly and responsive service to customers

New York, NY

Client Care Specialist

New York, NY

Volkman-Wyman

New York, NY

Client Care Specialist

Educates and assists other departments within Bazaarvoice regarding systems, tools, and process for management and resolution of client requests
Analyzes semi-complex problems, identifies solutions and executes to solve with limited management oversight
Analyse semi-complex problems, identifies solutions and executes to solve with limited management oversight
Authorization to work in the US
You will be responsible for producing and analyzing reports on behalf of clients to manage their inventory
Manages community portal and engages clients to resolve questions and requests within the community
Provide light technical support for customers

present

Los Angeles, CA

MB Client Care Specialist

Los Angeles, CA

Jacobi, Kunze and Mohr

present

Los Angeles, CA

MB Client Care Specialist

present

Constant focus on customer service throughout the process that leads to delivering best in class service
Contact the customer after the loan has been conditionally approved and final approval, and all of the follow up calls in between. The discussions may involve but is not limited to the discussion of structure of the conditional approval, the review and request for outstanding conditions/documentation as well as discussing next steps in the process
Responsible to update the information in the system of record as well as keep up to date and accurate communication logs ensuring a smooth down stream process for the customer
Contact the customer to discuss the final terms and conditions of the loans as well as discuss any questions. Discuss a proposed time frame the loan signing
Work daily priorities as assigned by the system ensuring timely completion of tasks
You will assist in providing process documentation, workflows and job aids specific to your client base and position
Analyzes semi-complex to complex problems, identifies solutions and executes to solve with limited management oversight

Education Education

Bachelor’s Degree

Howard University

Bachelor’s Degree

Skills Skills

Strong attention to detail and ability to solve complex problems
Attention to detail, highly organized, with an absolute focus on quality of work
Strong attention to detail and highly organized
Excellent inbound and outbound phone communication ability
Responsible for writing standards & guidelines to improve scalability and quality
Ability to clearly write procedures in response to customer questions
Ability to read, and analyze customer questions
Ability to effectively present information (oral and written) and respond to customer questions in one-on-one and group settings
Proficient using most Microsoft Office Applications
Ability to keep up in a fast paced environment

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Client Care Specialist With German Resume Examples & Samples

Native level of Germanspeaker, with excellent spoken and written English,
Excellent analytical,
Ability to provide excellent customer service to highest levels of client satisfaction
Excellent communication-skills, inspiring confidence while leading clients through the steps necessary to resolve issues via phone, email and live web-chat
Excellent problem solving skills, and creativity with an enthusiastic desire and ability to learn and rapidly apply that information
Good at communicating technical information in a simple way that non-technical people can understand
Ability to work high-volume/ fast-paced environment, good ant prioritising and multitasking
Good understanding of web- and cloud-based applications in either a Windows or Mac
Ability to troubleshoot complex issues that involve hardware and software issues
An understanding of networking equipment and services (WLAN, Ethernet, router, ISP, etc.)
Proficiency in other European languages would be a bonus (e.g. Polish, French, Italian, Dutch, Flemish, Greek, etc.)
Typically requires a high school education or equivalent
Minimum 1 year experience as a Contact Call Centre Technical Specialist

Client Care Specialist Resume Examples & Samples

Constant focus on customer service throughout the process that leads to delivering best in class service
Contact the customer after the loan has been conditionally approved and final approval, and all of the follow up calls in between. The discussions may involve but is not limited to the discussion of structure of the conditional approval, the review and request for outstanding conditions/documentation as well as discussing next steps in the process
When information is needed from the customer to complete any action item, the CCS calls the customer/co-customer to obtain the necessary information or documentation
Contact the customer to discuss the final terms and conditions of the loans as well as discuss any questions. Discuss a proposed time frame the loan signing
Immediately address all issues and concerns raised by the customer and involve the Mortgage Banker when appropriate. Escalate as appropriate any issues or concerns to your team manager when applicable

MB Client Care Specialist Resume Examples & Samples

Responsible to update the information in the system of record as well as keep up to date and accurate communication logs ensuring a smooth down stream process for the customer
Work daily priorities as assigned by the system ensuring timely completion of tasks
Minimum of 1 year mortgage processing or underwriting working experience in conventional, FHA and VA financing preferred
Effectively utilizes all tools such as priority reports, call reviews, and/or loan originations system

Client Care Specialist Resume Examples & Samples

Answer all incoming phone calls, emails and live chats
Handle and resolve all customer issues and concerns
Maintain knowledge of the company’s constantly evolving line of products and services
Support internal teams
A desire to effectively interact with customers, clients and other employees of the organization
Excellent inbound and outbound phone communication ability
Strong attention to detail and highly organized
Proficient using most Microsoft Office Applications
High School Graduate/GED Equivalent
1 Year Customer Service experience in a call center environment

Client Care Specialist, Lending Services Resume Examples & Samples

2 or more years of experience in loan operations or related lending experience preferred
Bachelor’s Degree preferred
Experience with loan systems such as AFS, CLO and/or OnBase a plus
Familiarity with the following loan products a plus

Client Care Specialist Resume Examples & Samples

Grow a technical and client relationship skill set
Interact with clients from a number of familiar brand names
Contribute to the creation and improvements of team processes and documentation
First point of contact for all client interactions
Receives all inbound client requests that derive from tickets, chat, phone, email, and escalations from internal colleagues
Manages community portal and engages clients to resolve questions and requests within the community
Analyse semi-complex problems, identifies solutions and executes to solve with limited management oversight
Owns resolution for standard requests including: marketing best practices, technical troubleshooting, billing inquiries, ROI reporting, moderation guidelines
Maintains client loyalty by serving customers above and beyond their expectations
Uses tools and troubleshooting techniques and exercises good judgment in decision-making in order to routinely deliver exceptional client support at all times
Educates and assists other departments within Bazaarvoice regarding systems, tools, and process for management and resolution of client requests
Responsible for writing standards & guidelines to improve scalability and quality
Engages in minor issues directly with clients but escalates any non-day-to-day events
Understands the client experience and is proficient in the tools that clients interface with
Brings an attitude of winning
Leans into challenging situations
Embraces and seeks innovation
Exercises courage to take calculated risk
Builds collaborative relationships up, down, and across the organization
Is optimistic and looks for solutions

Client Care Specialist Intern Resume Examples & Samples

Receives inbound client requests that derive from tickets
Engages clients to resolve questions and requests
Analyzes semi-complex problems, identifies solutions and executes to solve with leadership supervision
Owns resolution with guidance for standard requests including: marketing best practices, technical troubleshooting, billing inquiries, ROI reporting, moderation guidelines
Assists Specialists with writing standards & guidelines to improve scalability and quality
Willing to learn and understand the client experience and interact with the tools that clients interface with

Client Care Specialist Resume Examples & Samples

Analyzes semi-complex problems, identifies solutions and executes to solve with limited management oversight
Positive, self-starter attitude with desire to exceed client expectations and ability to work extended hours when required
Attention to detail, highly organized, with an absolute focus on quality of work
Authorization to work in the US

Client Care Specialist Resume Examples & Samples

High school diploma or equivalent preferred
Proposes solutions to problems and utilizes all available resources (Mortgage Banking Guide Team, Service Level Agreements, etc). Effectively prioritizes their workload with ability to multi-task
Ability to communicate clearly and concisely while being aware of their audience

Client Care Specialist Resume Examples & Samples

Positive, self-starter attitude with desire to exceed client expectations and ability to work extended hours as required
Analyzes semi-complex to complex problems, identifies solutions and executes to solve with limited management oversight
Owns resolution for standard requests including: product solutions, technical troubleshooting, ROI reporting, moderation guidelines
French or German fluency a plus
Bachelor’s degree or 2 years of experience in client facing role

Client Care Specialist Resume Examples & Samples

3+ years of Customer Service experience
Education: High School Degree, some college preferred
Ability to read, and analyze customer questions
Ability to clearly write procedures in response to customer questions
Ability to effectively present information (oral and written) and respond to customer questions in one-on-one and group settings
Knowledge of database and internet based software
Familiar with internet browser and settings
Familiar and skilled with online chat tools, and email
Typing: 40-60 WPM
Experience with MINDBODY Software preferred
Accept escalated requests for cancellation
Listen to client concerns record concerns in contact logs, and attempt to save clients requesting to cancel through tactics such as
Customer Focus – Is dedicated to meeting the expectations and requirements of internal and external customers; gets first hand customer information and uses it for improvements in services; acts with customers in mind
Perseverance – Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks
Negotiating – can negotiate skillfully in tough situations with both internal and external groups; can settle differences with minimum noise; can win concessions without damaging relationships; can be direct and forceful as well as diplomatic; gains trust quickly of other parties to negotiations; has a good sense of timing
Time Management – Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities
Problem Solving – Uses logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis
Interpersonal Savvy – relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high tension situations comfortably
Business Acumen – knows how businesses work; knowledgeable in current and possible future policies, practices, trends, technology, and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace

Client Care Specialist Resume Examples & Samples

Provide accurate, friendly and responsive service to customers
Resolve incoming customer requests or inquiries via telephone, email or live chat
Maintain a working knowledge of products, services, and policies within the business to serve as an internal information source
Identify and report unusual inquiry trends or system issues
High school education or equivalent; Associate’s degree is preferred
Friendly and resolution focused interpersonal skills
Articulate verbal and written communication skills
Ability to keep up in a fast paced environment
Experience navigating various business systems to support customer inquiries
Ability to work the 12:00 pm-9:00 pm shift

Mortgage Banking Client Care Specialist Resume Examples & Samples

Minimum of 1 year mortgage processing or underwriting working experience in conventional, FHA and VA financing preferred
Effectively utilizes all tools such as priority reports, call reviews, and/or loan originations system
Strong trouble-shooting and problem solving skills
Proposes solutions to problems and utilizes all available resources (Mortgage Banking Guide Team, Service Level Agreements, etc). Effectively prioritizes their workload with ability to multi-task
Ability to communicate clearly and concisely while being aware of their audience
Ability to explain underwriting conditions to our customers

Client Care Specialist Resume Examples & Samples

Listen to client concerns and attempt to save clients requesting to cancel
Maintain accurate and detailed records of conversations with clients
Provide feedback to the Director of Customer Service with patterns around cancellations and ideas for reducing attrition
Follow Up with clients in the closed loop process and where necessary escalate those clients to the appropriate managers or directors

Client Care Specialist Resume Examples & Samples

You will engage internal partners and external ISM clients to gather job requirements and translate client requirements into detailed manufacturing, kitting, and distribution (shipping) instructions for disposition of the ISM client’s products
You will be expected to provide quality review on your own and for other client care associates/professionals to ensure all information is accounted for and accurate before commencement of production
You are responsible for providing all necessary support to sales/client, including but not limited to the following: receive calls, faxes, mail, and email; identify and resolve client problems and issues in a timely manner; provide proof of delivery and order status upon request
You are expected to manage files in support of the proofing process through production facilities
You will be responsible for producing and analyzing reports on behalf of clients to manage their inventory
You will be expected to act as a communication link between clients/sales and all internal departments
You will assist in providing process documentation, workflows and job aids specific to your client base and position
You must have the ability to follow company policy and understand any rules or regulations governing the work being completed
In order to complete duties successfully, you must have very good knowledge of technology to include computers and software, especially MS Office, MS Excel, or other programs that may be specific to the job
You must have the ability to coordinate phases of work with others

Client Care Specialist Resume Examples & Samples

Achieve at or above 100% of call volume and appointment goals
50 outbound calls & 3-5 appointments set per day worked
Time Management – manage one’s own time
Proficient in basic computer skills, including but not limited to typing, Microsoft Outlook email and internet browser navigation
Must possess strong written and verbal communication skills, and pleasant, professional demeanor in every customer interaction
Must be a quick learner, able to multi-task and consistently complete all steps in the process
Must have strong work ethic, be self-motivated and transparent/honest in all activities relating to generating commission

Client Care Specialist Resume Examples & Samples

Achieve call volume and appointment goals
Proficient in basic computer skills, including but not limited to typing, Microsoft Outlook email and Internet browser navigation
Posses strong written and verbal communication skills, and pleasant, professional demeanor in every customer interaction
Have a strong work ethic, be self-motivated and transparent/honest in all activities relating to generating commission

Client Care Specialist Resume Examples & Samples

You will be expected to provide quality review on your own and for other client care specialists to ensure all information is accounted for and accurate before commencement of production
You will provide information and support billing and invoicing
You will be expected to perform other related duties and participate in special projects as assigned
HS diploma or equivalent with preferred 2-4 years of relevant administrative/operational support in manufacturing operations or office environment directly related to the duties of the job OR demonstrated ability to meet the job requirements through a comparable number of years of work experience
You must have the ability to understand & interpret ISM strategies especially related to campaign execution
The ability to work overtime is a requirement of the position. Weekends and holidays may also be required

Client Care Specialist Resume Examples & Samples

Demonstrated customer development and retention skills
Strong organizational and follow-up skills
Valid driver’s license and acceptable driving record
Professional personal appearance
Typing – ability to type efficiently
18 years or older

Client Care Specialist Resume Examples & Samples

Answer all incoming phone calls according to a proven, pre-set script, and schedule a sales or service appointment
Log all customer comments into Dealership Management System
Schedule follow-up contact if no appointment is made in Dealership Management System
Confirm scheduled appointments with future customers
Post scheduled appointments on appointment board in the Business Development Center
Re-schedule “no-show” customer appointments
Follow-up with sales or service department to determine if the appointment was kept and what the outcome was. Schedule future contact as needed
Maintain and update customer changes in database
Contact current customer base on current marketing incentives
Respond to customer website request (internet inquiries)
Contact internet clients via e-mail and phone to schedule a sales or service appointment
Notify necessary departments to inform of appointments set
Forward any customer concerns to the correct department Manager and follow-up
Maintains CSI at or above Company standards
Maintains an organized, clean and safe work area
Participates in required training
Follows Safeguards rules and regulations
Demonstrates the Company’s Core Values
Maintains accurate timekeeping record in timekeeping system
Complies with Company policies and procedures
Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties