Care Specialist Resume Samples

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B Ullrich

Blair

Ullrich

64857 Aubrey Crossroad

Los Angeles

+1 (555) 468 4439

64857 Aubrey Crossroad

Los Angeles

Phone

p +1 (555) 468 4439

Experience Experience

Phoenix, AZ

Plant Care Specialist

Phoenix, AZ

Jerde-Murazik

Phoenix, AZ

Plant Care Specialist

Using a variety of plant care tools (hoses, sprayers, etc.) to provide individual care to a host of plant species
To maintain all necessary records as indicated by their Service Manager
To obtain customer's signature when all work is accomplished
Hazards including a variety of physical conditions, such as exposure to chemicals, heavy lifting, working with sharp tools
To communicate all necessary information with their Service Manager during daily contact
To visit customer sites on a regular basis as established by route plan
Continually interact with Service Partner throughout the day on all work related issues

Dallas, TX

Acute Care Specialist

Dallas, TX

Bahringer, Morar and Cummerata

Dallas, TX

Acute Care Specialist

Identifies prospective, high volume clients in target groups for assigned area
Secures appointments and qualifies these accounts
In conjunction with AxelaCare’s overall marketing plan, makes a sales plan with specific target accounts and sales objectives; Upon approval of the plan, is responsible for the successful accomplishment of this plan including representing AHS and achieving budgetary goals set forth
Conducts follow-up on all maintenance accounts to ascertain continued satisfaction with Infusion Services and identify areas to increase business
Responsible for problem-solving issues with referral sources and other hospital or clinic-based programs related to the delivery of home infusion and all related support services
Shares in the responsibility for administrative management of systemwide quality assurance monitoring programs, including managing of clinical database information and related work
Serve as liaison between the account and the branch to facilitate communication and resolve problems if they occur

present

Philadelphia, PA

Patient Care Specialist

Philadelphia, PA

Gusikowski-Watsica

present

Philadelphia, PA

Patient Care Specialist

present

Developing and monitoring quality improvement issues and assures staff team members are competent to provide care for patients
Assists and participates in continuous assessment and improvement of quality of care and services provided
Participating in performance evaluation and management including verbal coaching and counseling
Provides exceptional customer service during all work related communication
Works with Insurance Companies to verify coverage and benefit levels
Working knowledge of pharmacy benefit claim adjudication/processing
Embraces the Omnicare Core Values through the service provided to external and internal customers

Education Education

Bachelor’s Degree in Social Work

Kent State University

Bachelor’s Degree in Social Work

Skills Skills

Ability to multi-task; excellent analytical and problem solving skills
Ability to work independently in research and decision making with minimal direction
Ability to read, speak and hear English clearly
Excellent organization and time management skills
Excellent typing skills and proven expertise generating documents and reports utilizing software applications including but not limited to Microsoft PowerPoint, Excel and Word
Evidence of excellent engagement and customer service skills
Proficient in medical terminology and current standards of clinical practice
Excellent verbal and written communication skills
Proficient in typing and computer data entry
Proficient in use of ICD-9, CPT and HCPC coding

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Icg-beneficiary Care Specialist Resume Examples & Samples

Make telephone calls (and possibly in-person visits) to non-client exporters receiving L/Cs from Citi
Establish, develop, and maintain business relationships with these beneficiaries in order to generate Trade business for Citi
Understand the exporters’ business needs and recommend solutions to grow their activity with Citi
Expedite the timely resolution of beneficiary problems and complaints
Coordinate beneficiary support with Trade Operations and Product Management
Help to prepare ongoing progress reports on capture rates as well as analyses of beneficiary needs, problems, and interests
Proactively monitor the competition by gathering market feedback on pricing, products, and other Trade-related matters
Possible transitions include: Supervising a team of bene care specialists, other operational roles within Trade at Citi, or entering Trade Product Management at Citi
2 - 4 years’ experience in Trade Services, including the operational, credit, and/or customer service aspects
Knowledgeable on all facets of letter of credit transactions
Good understanding of Citi’s Trade organization
Strong English written and oral communication skills
Self-starter; does not give up easily
Strong inter-personal skills, with a sales mentality, and an ability to gather market intelligence
Diligent on follow up
Comfortable with negotiating and interacting at all levels within an L/C beneficiary’s organization
Adept at conflict resolution and quick decision making
Able to coordinate with multiple people at Citi to deliver winning solutions to exporters
BA preferred
Language skills are a plus

Aprn Wound Care Specialist Resume Examples & Samples

NP licensure
1 - 10 years of relevant experience
WOCN Certification
Working knowledge of wound care $

Wound Care Specialist Resume Examples & Samples

3+ years of Medical-Surgical experience
BCLS and CWON certification
3+ years of experience in Wound, Ostomy and Continence Management
CWOCN certification

BMI Care Specialist Resume Examples & Samples

Responds to in-bound calls to resolve questions and customer needs for all areas of Customer Relations, Licensing Sales and Collections. Helps customers complete online portal sales, reporting, and payment transactions as needed
Effectively uses call center technology and equipment to maximize reporting accuracy and productivity
As applicable, generates revenue while processing in-bound calls. Secure and process over the phone payments and payment plans as appropriate on collection accounts
Uses guidelines and guiding principles to make decisions for the best interest of BMI and customers (write offs for example)
Uses “first contact resolution” guidelines, make decisions with prospects and customers to secure the best possible outcome for the customer and BMI
Escalates, or routes, call to appropriate experts for additional resolution needs
Initiate follow up processes as needed for sales, collections, or customer service whenever issues cannot be resolved with established "first contact resolution" guidelines
Perform various tasks such as fee adjustments, fee profile updates, and report form processing, to ensure both BMI and its licensees meet various contractual obligations in a timely manner
Provides customer feedback as needed to improve customer satisfaction levels, business processes & services offered
Follows through on tasks to meet various contractual obligations in a timely manner
Meets established internal service level goals
Acts as a liaison between other functional service areas of Licensing, by attending strategy and information meetings to ensure the team is up to date with market, process and licensing needs. As needed makes presentations to other functional areas of the business
Maintains familiarity with all BMI license types
Effectively communicates and collaborates with various internal and external customers, such as Sales, Customer Relations, IT, Operations, Accounting, Collections, Performing Rights and report vendors
Completes other duties projects as assigned
Strong customer service orientation; strong company presence
Fast learner
Strong problem solving skills and abilities
Strong communication skills; verbal and written; specifically for strong listening skills and persuasion skills
Word and Excel use
Track record of strong attendance and dependability
Working knowledge of CRM and call center preferred
Knowledge of BMI policies and procedures associated with collections, sales and customer relations functions preferred

Digital Care Specialist Resume Examples & Samples

Serves as the technical resource for the team and customers through help forums, blogs, social media platforms, emails, and corporate walk-ins
Provides executive support to customers through public and private messaging across digital and social platforms
Manages and moderates all interactions on specific digital platforms as assigned and report findings to the senior leadership team regarding significant issues, themes, and/or feedback collected through the channels
Monitors, proactively posts, researches and reaches out to customers within the company community to ensure a positive experience with the

Digital Care Specialist Resume Examples & Samples

Monitors, proactively posts, researches and reaches out to customers within the company community to ensure a positive experience with the company. Determines appropriate corporate and local market escalation paths. Makes the proper decision when to ban a user for not following community guidelines
Searches online forums, blogs, and websites that are discussing the company and works to turn negative discussions into positive results by crafting personal responses to all inquiries that were found, an continues to humanize the brand and build the trust relationship with customers. Able to recognize a high influencer, and make proper decisions on how to triage the situation. Understands when it is acceptable to alert senior leadership about a customer experience
Monitors customer service productivity in accordance with established policy to assure adherence as well as completeness in all customer transactions. Alerts colleagues with the social platform volume to ensure proper coverage. Adjusts platform coverage throughout the day as needed to properly support customer inquiries
Works with corporate communications, public relations, marketing communications and National Customer Operations (NCO) leadership to share the company story on the internet by analyzing volume of trends from all social platforms and report to the respective organization. Acts as an early warning system for the Company within digital media and escalate to the National Resource Optimization Center (NROC) for support. Makes real-time decisions on when to proactively post around an event with approved messaging or when to send volume reports to senior leadership
Responds to customers through the provided engagement console and mobile communication channels and serve as dedicated primary customer and executive contact. Acts as the last line of defense to possibly save a customer before canceling services. Proper judgment is needed to provide proper service, compensation, adequate promotional offers and proper local escalation if needed
Partners and builds relationships with local markets across the company's footprint to manage research and resolve service related support cases and drive them toward resolution. Updates customers with progress of their situation through proactive situation management
Accurately inputs, monitors and ensures closure of jobs on the call management system

Digital Care Specialist Resume Examples & Samples

Moderates user generated content and communities in real-time using set guidelines, to ensure consistent communication on company platform pages
Delivers superior customer service adhering to current social media best practices and supporting the key stakeholders within the company with a vested interest in social media
Acts as the first line of defense for brands on their social media pages and communities
Listens and provides timely responses to customer inquiries; responding according to engagement guidelines developed by the customer
Learns and retains knowledge on the brand and its corresponding products and services
Provides consistent brand voice and tone when responding to end customers

Clinical Outcomes Wound Care Specialist Resume Examples & Samples

Training clinicians about 3M Skin and Wound care products for evaluations or conversions (product in-servicing)
Support product evaluations with follow-up calls, troubleshooting, data analysis
Making sales calls with sales representatives and providing clinical and technical information that supports/enhances the sales presentation
Assisting sales and marketing with business presentations
Providing continuing education credit-eligible education programs on wound and skin care topics that support 3M’s business objectives
Developing protocols or customized tools for qualified customers
Training sales reps on wound and skin care principles and reinforcing or clarifying product training as needed
Attending sales and/or marketing meetings and conference calls as requested
Providing consultation to 3M on skin and wound care related issues
Supporting 3M’s sales and marketing efforts at local, regional and national trade shows/meetings
Support usage of 3M products in the context of their educational and sales support efforts
Monitors the overall impact of symposia evaluations and product usage
Assesses customers’ resulting level of satisfaction and provides appropriate follow-up to maintain a high level of customer satisfaction
Promptly communicates results to appropriate 3M personnel
Monitors and/or organizes responses in cooperation with sales representative to maintain long-term customer relations
Participating in professional association
Completing a weekly/monthly report of activities utilizing designated format for personnel at 3M
Communicating with 3M Program Manager regarding relevant business opportunities or work issues
Participating in continuing education to maintain or enhance current skin and wound care practice
Registered Nurse (RN) with a current license, in good standing is required
Bachelor's degree or higher from an accredited University is required
Current board certification as a Certified Wound and Ostomy Care Nursing (CWOCN), Certified of Wound Care Nursing (CWCN) and/or Certified Wound Specialist (CWS) is required
Minimum of five (5) years general nursing experience in hospital, home care and/or long term care setting is required
Minimum of three (3) years of experience as a Wound & Skin Care Specialist is required
Master's Degree is preferred
Ability to function independently
Organizational and time management skills
Understanding of principles of adult learning
Technical presentation experience
Basic computer skills in Microsoft Word and PowerPoint, knowledge of Excel a plus
Willing to travel 75% may include weekends
Current membership in professional organization e.g. WOCN or AAWC

Cardio Vascular Care Specialist Resume Examples & Samples

2+ years’ experience with Post-graduation Degree in Business Management from premier institutes only
7+ years’ experience in Sales & Marketing (Medical Devices)
Applicants with Cardio Vascular Sales experience are preferred
Language Proficiency (Tamil & Malayalam Preferred, Not Mandatory)Selling MD&D

Patient Care Specialist Resume Examples & Samples

Troubleshooting of external devices with patients and sales reps, including processing associated RGA’s and sales orders (e.g., warranty, out-of-pocket, etc.) in SAP as well as documenting complaints in NetRM complaint handling system
Assisting with general inquiries and labeling regarding Neuromodulation products, documenting complaints in NetRM complaint handling system and following up
Reporting all other complaints regarding Neuromodulation products and documenting in NetRM complaint handling system for follow-up
Handling all overflow call types from Patient Care Reps, including

Acute Care Specialist Resume Examples & Samples

Identifies prospective, high volume clients in target groups for assigned area
In conjunction with AxelaCare’s overall marketing plan, makes a sales plan with specific target accounts and sales objectives; Upon approval of the plan, is responsible for the successful accomplishment of this plan including representing AHS and achieving budgetary goals set forth
Conducts follow-up on all maintenance accounts to ascertain continued satisfaction with Infusion Services and identify areas to increase business
Responsible for problem-solving issues with referral sources and other hospital or clinic-based programs related to the delivery of home infusion and all related support services
Shares in the responsibility for administrative management of systemwide quality assurance monitoring programs, including managing of clinical database information and related work
Routinely conducts quality assurance activities through reviews, meetings, reports and observation of results, according to professional practice standards and regulatory compliance. valuates and monitors program needs, identifies unmet needs and works with referral source and internal partners to revise services as program needs change
Provides feedback to AxelaCare management on sales issues, customer and patient satisfaction / complaints, etc
Refers all prospects outside of assigned geographical area to the Regional Director of Sales or VP of Sales for potential reassignment
Participates in exhibits and seminars to promote AxelaCare weekly sales reports when required by Manager
Must attend Quarterly regional meetings, annual national domestic sales meeting, and daily driving rounds to local clients (This position offers a mileage and expenses reimbursement plan)
Willing and able to travel up to 100% regional / domestic as needed
Must possess reliable vehicle, valid Driver’s License, and auto insurance
Intermediate proficiency with Excel (import, sort, filter data, read and use tables, creating graphs and charts, importing and exporting data)
Intermediate proficiency with MS Power Point (creating decks and importing data and images, etc.)
Direct Sales, Account Manager, Client support or similar experience
Experience as an RN, Nurse, Medical Assistant, or other medical specialty preferred
Direct experience selling home healthcare, health products / services to providers and patients with understanding of managed care market preferred
2+ years of outside sales experience preferred
Experience in healthcare / managed care industry preferred

Acute Care Specialist Resume Examples & Samples

In conjunction with AxelaCare's overall marketing plan, makes a sales plan with specific target accounts and sales objectives; Upon approval of the plan, is responsible for the successful accomplishment of this plan including representing AHS and achieving budgetary goals set forth
Conducts follow - up on all maintenance accounts to ascertain continued satisfaction with Infusion Services and identify areas to increase business
Responsible for problem - solving issues with referral sources and other hospital or clinic - based programs related to the delivery of home infusion and all related support services
Shares in the responsibility for administrative management of system wide quality assurance monitoring programs, including managing of clinical database information and related work
Intermediate proficiency with MS PowerPoint (creating decks and importing data and images, etc.)
Experience as an RN, Nurse, Medical Assistant, or other medical specialty
Direct experience selling home healthcare, health products / services to providers and patients with understanding of managed care market
2+ years of outside sales experience
Experience in healthcare / managed care industry

IG Care Specialist Resume Examples & Samples

In conjunction with AxelaCare's overall marketing plan, makes a sales plan with specific target accounts and sales objectives
Serve as liaison between the account and the branch to facilitate communication and resolve problems if they occur
Routinely conducts quality assurance activities through reviews, meetings, reports and observation of results, according to professional practice standards and regulatory compliance
Weekly sales reports when required by Manager
Monthly marketing reports
2+ years of Business to Business or Medical Sales experience

Point of Care Specialist Quality Resume Examples & Samples

Manages the Point of Care testing programs in assigned areas
Facilitates and manages the initiation of new programs. Identifies existing Point of Care Testing programs system wide and implements consolidation and standardization strategy goals as directed by the Point of Care Medical Director and the Associate Director, Accreditation
Collects quality metrics, reviews findings, and identifies gaps and risks
Implements process improvements to mitigate risk
Monitors test results and quality control results for all testing areas
Participates in Continual Readiness Rounds, and conducts audits and mock inspections to ensure compliance and accreditation readiness
Prepares for and participates in accreditation inspections/surveys
Develops action plan/response to deficiencies
Manages accreditation and compliance activities; e.g., training records, competency records, instrument validation, test procedure development/revision/review, etc
Travels to various Cleveland Clinic sites most days and interacts with Point of Care site point person(s)
Acts as a Point of Care compliance educator and consultant to clinical operational staff
Minimum of three years of experience as a Medical Technologist
Additional experience in quality assurance or quality auditing preferred

Breast Care Specialist Resume Examples & Samples

Uses white papers and clinical/product terminology and knowledge to support cases and convert competitive accounts
Uses knowledge of products and procedures in clinical setting to train and inform customers and product users
Applies knowledge of competitive products and procedures to draw comparisons and differentiate product features and benefits
Independently supports cases in all modalities without assistance
Minimum of 4 years B2B sales experience
Minimum of 2 years medical device sales experience
Results and performance driven
Demonstrated and competitive spirit
Technical Skills - Demonstrates necessary eagerness to acquire necessary technical knowledge, skills and judgment to serve customer needs and accomplish goals
Leveraging Resources - Efficiently uses company resources such as time, money, materials and people. Demonstrates awareness of goals of other organizational units and makes requests or decisions in support of this awareness
Presentation Skills
Initiative
Decision Making
Trust and Integrity
Collaboration and Teamwork
Customer Orientation

Candidate Care Specialist Resume Examples & Samples

Schedule on-site interviews for candidates and hiring managers
Schedule travel for candidates on-site interviews
Work with travel vendors to organize the candidate travel and stay
Help control the costs associated with travel
Assist during on-site Candidate Care (ensure interview schedule followed, candidate feedback, onsite point of contact.)
Use company and process knowledge to manage candidates while on-site
Will be the “face” of Stryker during the candidate’s on-site
Will be responsible for correctly following the CCS and associated recruiting processes
Work with new Candidate Care Specialists to train them to CCS standards
Work with Recruiters to become well versed in the application of assessment tools
May participate in interviewing training and techniques
May attend and facilitate career fairs and general recruiting efforts for Campus Recruiting as required
May have some recruiting opportunities for entry level or interns roles under recruiter guidance
May need to develop a collaborating relationship with hiring managers to meet their staffing needs
May need to participate in Strategy Session meetings with Recruiters to explain the CCS process
May source, screen and interview candidates to fill currently open positions
May evaluate, interpret and explain talent based selection tools with/for Hiring Managers during the recruiting process
May participate in new hire orientation

Systems of Care Specialist Resume Examples & Samples

A minimum of a Bachelor’s Degree is required
A minimum of five (5) years of pharmaceutical sales experience or nursing / case management experience is preferred
A minimum of two (2) years of pharmaceutical sales experience in the territory is preferred
An understanding of the market at a local and state level, including payer landscape, reimbursement, funding streams, and patient flow are preferred
A valid driver's license issued in the United States, and the ability to travel as necessary, which may include overnight and / or weekend travel, is required.Selling Pharmaceutical

Critical Care Specialist Resume Examples & Samples

Responsible for achieving sales targets through the promotion of the PharMEDium platform of ICU and Emergency Departments intravenous admixtures. Implements sales strategies to attain sales targets and profit objectives
Monitors sales against forecasts and participates in the determination of potential incremental business for the territory
Helps train outside sales specialists on new programs
Helps develop speaker programs, Key Opinion Leaders (KOLS), and contract pricing strategies
Knowledge of drug distribution from dispensing to disposing. Must have the knowledge of drugs used in the intensive care units and emergency departments
The ability to work well within a team environment and excellent organizational/time management skills. Training experience a plus
Strong knowledge of USP Chapter 797 and Joint Commission Patient Safety Goals
Travel required up to 70% of the time, to include multi-state region

Inside Sales Product Care Specialist Resume Examples & Samples

Achieve and/or surpass all Product Care sales targets and quotas assigned by management
Engage with existing customers to create and send service contract renewal notifications/quotes and coordinating with internal resources (field sales, field service engineers, territory account managers) to address customer questions and objections to facilitate the negotiation of a sale to the point of order receipt
Work with existing customer base to identify service and support needs to further develop opportunities for professional services. (i.e. onsite training, consultations, proof of concept, software subscriptions, and compliance services)
Establish and maintain a strong, positive, and productive relationship with customers and individuals within the organization
Develop a team based selling approach with assigned district(s) to promote and increase service revenue at the point of new instrument sale
Maintain the CRM database for accurate service contract renewal status and product care forecasting
Effectively work with the service marketing team to identify new opportunities or areas for further product development
Other responsibilities as required

Laboratory Point of Care Specialist Resume Examples & Samples

Must to be able to travel daily within assigned region
Ability to strategically build relationships with sales leadership, customers, and vendors
Ability to take ownership, influence others, and drive sales process from inception to close
Ability to train and educate a sales force
Proven experience working in complex situations and negotiating with senior level decision makers
High level of accountability and the go to resource for both internal and external customers
Healthcare Reform Knowledge & Experience
Specific experience selling lab products
Distribution experience
Physician Office Lab (POL) experience
Excel and Power Point proficiency

Bhrs Care Specialist Resume Examples & Samples

Ensures submission of complete and accurate funding packets in a timely manner
Coordinate and attend ongoing ITM's, as needed
Provide contact with families, schools, community agencies, referral sources and payors
Provide communication between members of the treatment team including families
Obtain clinical justification for insufficient denials or requests for additional information. Assist client/families in the grievance process for any denials of service
Provide productivity reports as needed
Other various duties pertaining to the Care Specialist's case load

Post Acute Care Specialist Resume Examples & Samples

Supports corporate compliance initiatives
Maintains awareness of regional post-acute bed availability at all sites at all times
Validates and captures primary, secondary and tertiary insurance coverage to ensure accurate billing. Aligns correct insurance with the type of service provided. Verifies benefit eligibility
Acts as a liaison between the central intake hubs and internal and external customers
Receives and processes patient reservations/requests for transfer and direct admissions in accordance with established protocols. Maintains required department database documentation
Determines appropriate physician for acceptance of transfers and admissions
Identified needs for transportation and helps to coordinate
Provides notification communication to receiving facilities and primary care physicians when bed assignment is complete
Remains current on Regional policies, procedures, protocols and local, state and federal regulations/requirements and healthcare program eligibility billing requirements
Performs insurance eligibility and work with CM and FIN Counselors regarding appropriate handling of out of network, and other expectation requirements
Three years of experience with inpatient or related experience
Insurance experience preferred
Proficiency with desktop applications to assure appropriate support of business function

Life Care Specialist Resume Examples & Samples

Provide assistance to financial advisors/agents in completing life insurance applications
Develop and maintain contacts at insurance carriers
Keep abreast of product updates and underwriting guidelines
Update life team on various issues related to underwriting
Work with licensing team on issues related to submitted business
Determine risk class quoted and review any medical information submitted with the application to ensure the PI currently qualifies for the quoted risk class
Communicate with insurance company regarding submitted applications
Update agency management system as case moves through underwriting process
Provide status updates via email or phone to financial advisors/agents
Review medical records to ensure all necessary items are received to avoid. delay and to determine if quoted risk class will still apply based on information obtained in medical records
Forward medical records to the carrier to match to client file and reviewed by the underwriter
Work with in-house underwriter to assess whether the risk class is appropriate based on information obtained and when cases are approved “other than as applied for.”
Assist financial advisor/agent in managing offers “other than applied for.”
Submission of informal applications for preliminary underwriting decision
Review of underwriting decision updating internal record to reflect final benefit and premium amounts
Back-up assistance for illustrations Second level review of submitted applications
Request updated illustrations for cases issued “other than applied for.”
Principles, practices, and procedures of general office concepts
Communicating detailed information provided by insurance company to clearly provide financial advisors/agents with status and course of action
Relaying information to insurance carriers to help ensure best offers are received for clients
Identifying potential issues related to life insurance underwriting
Organize, manage, and track multiple detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced work environment
Effectively gather all relevant information in order to analyze, research, and resolve business issues in order to make decisions
Analyzing data to identify discrepancies
High School Diploma or equivalent and a minimum of two (2) to four (4) years experience in the areas of annuities, life insurance, long-term care, and/or disability income products or financial services industry or customer service

Clinical Care Specialist Resume Examples & Samples

Mastery knowledge of clinical care coordination activities and principles to perform work as a clinical care coordinator to ensure continuity of care and clinical evaluations as needed for appropriate provisions of health care services and other levels of care
Broad knowledge of processes or methods to provide linkages to medical services, clinical authorization, and level of care determinations to providers
Advanced problem solving skills to identify alternative approaches to care
Knowledge of relationship development and collaboration with other city services, providers or other agencies and entities that also affect access and services within the healthcare delivery system
Knowledge of prior authorization review, continued, stay and discharge reviews for health care services to ensure the appropriate level of care
Expert knowledge of full range of professional health care principles, practices, and procedures applied in providing health care services in facilities, clinics, homes, schools and other health care settings. Skill in managing assigned responsibilities, demonstrates initiative, establishes priorities and makes recommendations and decisions
Experience using computer software, including data analytics software
Proficient in Microsoft Office, specifically, Word, Excel and Access
Advanced skill in effectively interpreting, analyzing, evaluating health care data, and preparing reports used in analysis
Advanced skill in communicating effectively orally and in writing. Ability to interpret and demonstrate knowledge of the agency’s mission, goals, and programs
Skill in composing correspondence requiring broad knowledge of health care procedures and practices
Expert knowledge of medical terminology and ability to effectively develop a treatment or care plan
Expert knowledge and experience in using diagnostic, procedural and other health care administrative coding standards used in health care claims and related health care data transactions
Skill in establishing and maintaining effective relationships with co-workers, supervisors and representatives of other organizations to resolve routine problems and provide advice and assistance on routine matters

Elite Care Specialist Resume Examples & Samples

Provide “real time” support for customer’s problems
Respond to the more sensitive cases where problems/situations escalate
Take ownership of each situation from beginning to end
Use discretion and independent judgment to assess complex problems/situations, apply creative analytics and form intelligent, pragmatic and appropriate solutions
Track and maintain constant communication with the customer from the beginning to the end of any established case, issue or concern
Dispute resolution
Identifying and assisting with program procedures
Recognize trends and patterns in re-occurring problems
Promote meaningful relationships to drive high customer satisfaction, driving brand loyalty
Mentor and help to develop Customer Service Reps, as needed, in conjunction with the Assistant Manager of Account Services

Golfer Care Specialist Resume Examples & Samples

Familiarity with Salesforce.com extremely helpful
High energy and engaging personality with the ability to convey patience and empathy, and calm in potential stressful situations
Ability to communicate with industry specific golf terminology

Acute Care Specialist Resume Examples & Samples

Home health experience
Home Infusion experience
Prior experience selling a service

Kinship & Foster Care Specialist Resume Examples & Samples

Child Welfare and child safety federal and state legislation
Internal and external kinship and foster care services/resources
Kinship and foster caregiver needs
Analyzing data/information
Work independently, with a team and under general supervision
Plan, organize and coordinate projects
Compose correspondence on complex issues
Experience working with families involved in child welfare systems
Experience identifying, building and maintaining resources/supports

Dolphin Care Specialist Resume Examples & Samples

Engage, entertain and inspire all who visit The Mirage by making a focused commitment to L.O.V.E
Consistently demonstrate a complete understanding of The Mirage L.O.V.E. service standards
Demonstrate the ability to effectively manage/train at least 25% of the dolphins in the collection including all husbandry behaviors, gating, and exercise behaviors
Learn and become proficient at all back of the house and support duties which include but are not limited to; food preparation for dolphins, cleaning and sanitation of Food Prep, cleaning and maintenance of all other animal husbandry areas
Continue to develop animal training skills while maintaining and improving animal behavior
Complete and demonstrate an understanding of all Dolphin Care “Phase Training”
Assist in the safe restraint of dolphins for medical procedure and/or transport, which may include endoscopy, ultrasound, radiographs, and other necessary veterinary procedures
Collect medical samples as directed by management and veterinarian
Perform daily observations of all dolphins and report any abnormalities and concerns
Administer daily vitamins and prescribed medications
Prepare daily animal diets
Mentor Dolphin Care Specialists Level 4 and Dolphin Care Intern
Acquire knowledge and maintain a working understanding in the areas of animal husbandry, natural history, animal health and anatomy
Develop basic understanding of veterinary medical terminology and procedures
Maintain a safe and sanitary environment for animals and co-workers and guests
Assist in the cleaning of pools under the direction of the Dive Safety Officer
Performs all other job related duties as requested
At least 1 year of experience in the care and training of marine mammals
SCUBA certified
Have interpersonal skills to deal effectively with all business contacts

Intermediary Partner Care Specialist Resume Examples & Samples

Researches and resolves routine travel agent/agency commission requests, problems and concerns
Assists travel agents/agencies by answering questions regarding all IPC related computer systems, including MARSHA, CTAC and OSCAR
Provides support and assistance for the PTA and Hotel Excellence programs
Responsible for managing a region of approximately ninety (90) Marriott and Ritz-Carlton properties. Conducts audits and monitors hotels to ensure all past and present commission payments are being made
Educates assigned hotels on all Marriott standard operating procedures relating to commission payments
Assists travel agencies with questions regarding their ARC, IATA, TSI or TIDS accreditation
Communicates and promotes Marriott services and programs to travel agencies including new and existing promotions and system enhancements
Assists with various ongoing surveys and audits for corporate and IPC department that measure internal/external service levels
Handles projects from manager and travel industry customers as needed
Each associate is expected to carry out all reasonable requests by management, which the associate is capable of performing
One year experience with Marriott worldwide Reservation Center preferred
No customer complaints on file within the last year
Most recent Performance Appraisal will be evaluated and an overall “Meets Expectations” or better job performance rating is preferred
Minimum of three (3) months’ work experience with Marriott Global Sales and Customer Care Center, or at least (6) six months experience in a customer service capacity in a hotel call center or travel agency
No more than five (5) occurrences / or two (2) active notifications
No written warnings on file in any area within the last twelve (12) months
No Verbal Warnings on file for non-servicing, negative interaction or professional demeanor within the last twelve (12) months

Transition Care Specialist Resume Examples & Samples

Knowledge of aging and physical disabilities service. Knowledge and understanding of individuals with physical disabilities and elderly who have experienced institutionalization
Expert in providing options when counseling consumers, by assessing the consumer to become familiar with his or her needs
Skill and ability in facilitating dialogue and building relationships with organizations and agencies providing services to consumers
Assists with consumer transition, coordination and service delivery including establishing care coordination and transition from nursing facilities through placement in independent setting
Expert in providing for care planning, options counseling, coordination of services, and transition follow-up for 90 days post discharge

Clinical Care Specialist Resume Examples & Samples

Expert knowledge of full range of professional health care principles, practices, and procedures applied in providing health care services in facilities, clinics, homes, schools and other health care settings
Skill in managing assigned responsibilities, demonstrates initiative, establishes priorities and makes recommendations and decisions
Advanced skill in communicating effectively orally and in writing
Ability to interpret and demonstrate knowledge of the agency’s mission, goals, and programs

Patient Care Specialist Resume Examples & Samples

Assists with patients’ inquiries, while ensuring policies and procedures are followed
May work to prioritize and resolve order issues including working with shipping vendors/third party logistics to track lost or undelivered shipments and merchandise returns
May assist other departments on issues submitted through Windshield such as orders issues and processing them. Identifies urgency and coordinates resolution with any department to ensure patient care is optimal
Provides timely response to internal or external customer order inquiries by telephone and/or email in an in or outbound service center, consistent with service and quality standards
May assist with Special Projects including by not limited to VIP process, Error Reporting and Rescue Reporting
May assist with reporting on patient orders
At least 1 year of experience providing customer service to team members and external customers, including meeting quality standards for services, and evaluation of customer satisfaction
Experience developing ways of accomplishing goals with little or no supervision, depending on oneself to complete objectives and determining when escalation of issues is necessary
Pharmacy Technician License or Certification preferred unless required by state as granted by the state Board of Pharmacy or nationally recognized certification agency
Basic skill level in Microsoft PowerPoint (for example: inserting, rearranging, hiding and deleting slides, navigating between slides, increasing list level, adding, centering and editing text, changing views, inserting a table or a note, moving objects, printing outline view and/or running a slide show)
At least 1 year of experience in a healthcare or pharmacy setting

Clinical Outcomes Wound Care Specialist Resume Examples & Samples

Bachelor's degree or higher from an accredited institution
Current board certification as a Certified Wound and Ostomy Care Nursing (CWOCN), Certified of Wound Care Nursing (CWCN) and/or Certified Wound Specialist (CWS)
Registered Nurse (RN) with a current license, in good standing
Master’s degree in Nursing or related discipline from an accredited institution
Minimum of five (5) years general nursing experience in a hospital, home care and/or long term care environment
Minimum of three (3) years of experience as a Wound & Skin Care Specialist
Current membership in professional organization (e.g. WOCN or AAWC)

RN, Chronic Care Specialist Resume Examples & Samples

Conducts full assessment of the high risk patient, inclusive, but not limited to assessment of pain, diet, falls, hearing, dentition, urinary and mental status
Assesses patient’s social network, inclusive of all dependencies and support systems
Conducts assessment of home setting to evaluate how the home environment contributes to the medical and social well being of the patient
Conducts medication reconciliation and documentation findings on plan of care
Uses techniques of motivational interviewing to develop patient centric plan of care in coordination with the patient and family and identifies caregivers
Facilitates and encourages family involvement in all aspects of treatment plan
Participates actively as member of chronic care clinical team to ensure that patients have their needs identified proactively and that their plan of care is continuously evaluated and updated as clinical status changes and patient progresses toward goals
Documents pertinent patient information, all communication and CM decisions
Provides education and training that align with the patient needs and willingness to learn
Implements and monitors applicable care management programs within the policies and procedures and algorithms set by the Care Management department, inclusive but not limited to: CHF, COPD
Processes applicable referrals as ordered by the clinician who has oversight of plan of care
Discusses Advanced Care Planning Issues with the patient and family as part of the clinical team and coordinates and facilitates transition to palliative care and hospice care if appropriate
Oversees the patient throughout the continuum of care when admitted to the acute or skilled facility setting through consultation with members of the inpatient team and facilitates movement on a timely basis throughout changes in level of care
Ensures appropriate utilization of medical facilities and services within the parameters of the patients’ benefit and/or CMC decisions
Facilitates discharge from facilities by ensuring that home health, DME and transportation, etc., are initiated in order to maintain continuity of care through appropriate handoff from the inpatient team
Communicates authorization or denial of services to appropriate parties. Communication may include patient (or agent), attending/referring physician, and referred to physician or facility as appropriate
Demonstrates a thorough understanding of the cost consequences resulting from care management decisions through utilization of appropriate reports such as Health Plan Eligibility and Benefits, Division of Responsibility (DOR), and Bed Days
Maintains effective communication with the health plans, hospitals, extended care facilities, patients, families and the chronic care team, including social workers and physicians and includes patient and family in all care decisions
Initiates and/or oversees data entry into IS systems of all patients within the parameters of Care Management policies and procedures. Maintains accurate and complete documentation of care rendered including LOC, CPT code, ICD-9, etc
Documents all interactions with patients including assessment and plan of care updates
Thorough understanding of RN scope of patient care

Patient Care Specialist Resume Examples & Samples

Schedules patient’s deliveries and addresses all patient needs in one phone call with positive and caring attitude
Ensures proper follow-ups are initiated so patient’s therapy is not disrupted
Plans and organizes work assignments, sets priorities and completes work with minimum supervision
Adheres to the service policy and principles of the Advanced Care Systems, Inc. Care Program
Displays professional behavior and participates in departmental Quality

Life Care Specialist Resume Examples & Samples

Review medical records to ensure all necessary items are received to avoid delay and to determine if quoted risk class will still apply based on information obtained in medical records
Work with in-house underwriter to assess whether the risk class is appropriate based on information obtained and when cases are approved “other than as applied for”
Assist financial advisor/agent in managing offers “other than applied for”
Request updated illustrations for cases issued “other than applied for”
High School Diploma and a minimum of five (5) years experience in the areas of annuities, life insurance, long-term care, and/or disability income products or financial services industry or customer service

Digital Care Specialist Resume Examples & Samples

Responds to live web inquiries while showing empathy and patience in a non-scripted environment
Communicate information to a variety of non-technical and technical customers
Work in a fast paced, high volume, changing environment
Provide solutions to all customer service issues within conversation, or escalate to the appropriate service desk with follow up and ticket completion

Hard Floor / Carpet Care Specialist Resume Examples & Samples

Attendance must be regular and predictable
Continued maintenance of all hard floor surfaces to include: dust/wet mopping, burnishing, stripping, sealing, waxing, polishing and color tinting
Continued maintenance of all carpeted surfaces to include: vacuuming, carpet spotting, buffing and extraction
Continued maintenance of all upholstered furniture to include: vacuuming, spotting and wet extraction
Properly follow all maintenance procedures as set forth by the shift supervisor/hard floor & carpet care lead
Properly utilize & operate all equipment in a safe and consistent manner as outlined during your training protocol
Properly clean, maintain and return all equipment to its proper storage area
Report all malfunctioning equipment to your shift supervisor/technician lead

Patient Care Specialist Resume Examples & Samples

Working knowledge of pharmacy benefit claim adjudication/processing
Correctly selects the benefit plan for processing
Accurately sets-up the coordination of benefits (COB) for all patients while following specified program business rules
Ability to assess claims processing results to determine next steps
Working knowledge of the pharmacy benefit prior authorization process and navigation
Competency of Medicare Part D insurance benefits, as well as, other government funded plans
Accurately and efficiently enters patient demographic information in the pharmacy operating system
Demonstrates ability to communicate clearly in both written and oral communication
Accurately assesses program eligibility when processing enrollment requests
Provides exceptional customer service during all work related communication
Ensures proper follow-ups are initiated so that patient therapy is not disrupted
Displays professional behavior and participates in department quality
Ensures individualized goals are met
Maintains business confidentiality and HIPAA compliance
Embraces the Omnicare Core Values through the service provided to external and internal customers
Receives and places telephone calls while maintaining a positive interaction and rapport with caller by handling their questions and concerns with speed, accuracy, and professionalism
Documents customer requests, inquiries, and complaints in call history database and ensures timely closure of all open issues
Forwards issues to other departments and follows-up to ensure timely resolution
Identifies and reports Adverse Events and Product Complaints based on program guideline when needed
Plans and organizes work assignments, sets priorities, and completes work with minimum supervision
Ability to problem solve and independently work through multi-step processes
Ability to express ideas clearly both written and oral communications
Ability to enter date accurately

Chronic Kidney Disease Renal Care Specialist Rn-south Baltimore Medical Center Resume Examples & Samples

Provide consults and counseling for patients referred by members of the multidisciplinary team
Serve as liaison between the patient, primary care physician, renal multi-disciplinary team members, skilled nursing facility coordinators, and other case managers
Provide consultative services for Health Care Teams on renal disease management theory and practice
Participate in Multidisciplinary Team patient care conferences
Coordinate, and assist with the planning, implementation and evaluation of educational programs for members and their families
On site interaction with members of the renal multidisciplinary team at multiple KP medical centers, automobile travel required within Region
Assess and monitor the impact of functional status on overall quality of life and response to treatment. Plan and provide early intervention when these factors impact negatively on successful treatment and patient outcomes
Facilitate timely creation of permanent vascular access through collaboration with the vascular access coordinator
Educate patients and their families to ensure understanding of kidney disease care, including modality options, nutrition, and medication management, increasing compliance with treatment plans, and maximizing self-care abilities. Serve as a resource for member/family questions after completion of modality education. For hemodialysis: Provide information to members regarding various contracted outpatient dialysis units. For PD: Refer patients who choose peritoneal dialysis to the appropriate contracted resources. For Transplant: Ensure smooth coordination, transition to pre-transplant case management
Coordinate smooth transitions to ESRD case managers once renal replacement therapy is initiated
Assist patients declining renal replacement therapy by coordination with other resources (e.g., Guided Care, palliative care, and/or Hospice)
Review chronic kidney disease patient activity and follow up with members off the expected management path of their kidney disease. Review member's current medical status and revise care plan based on choice of treatment modality.Identify and discuss management of co-morbid conditions with patient and treating MD to ensure excellent risk factor control
Following department protocols, proactively identify patients with low GFRs not yet seen by nephrology, reaching out to primary care for possible consultation
Function as part of a multidisciplinary team (nephrologist, nephrology department nurse, pharmacist, dietitian, social worker, patient care coordinator, and administrative assistant) to develop, implement, manage, and evaluate the medical treatment plan and facilitate the flow of clinical information among care providers
Three (3) years of clinical experience including at least one (1) year of recent nephrology nursing experience required
Two (2) years of case management or utilization management experience preferred

Consumer Care Specialist Resume Examples & Samples

Answer main phone and direct appropriately
Handle customer inquiries; add sales when possible
Track consumer complaints for audit compliance
Escalate consumer complaints to the appropriate parties
Familiar with MMW products
Issue radios and headsets; keep track of log
Create and maintain reports as requested (Word and Excel capability)
Maintain break room supplies
Monitor security cameras
Inspect bags as Associates leave the building
Excellent communication skills (verbal and written)
Computer skills (beyond the basics)
Able to set priorities, effective use of time management skills
Self directed
Experience with guest service oriented environment
Administrative experience in an office environment (Word, Excel )
Demonstrated ability to handle confidential information
Demonstrated ability to meet deadlines
High School diploma required; some college preferred

Reimbursement Care Specialist Resume Examples & Samples

Understand the landscape of access to our Metabolic portfolio and where limitations exist, works through the process to overcome the challenge
Expand coverage of our products in key geographies or with key authorities by
High school diploma required. Associate/Bachelor's degree in Health Information Management or related field preferred
At least 3 years of experience in the capacity as a Reimbursement Coverage Specialist - working with medical billing and coding and/or insurance eligibility verification and claims
1+ years’ experience in customer service in a medical insurance setting
Current certification as a Medical Billing & Coding Specialist with RHIA, RHIT, AHIMA, CMAA, CCS, CBCS or similar certification preferred
80839 Experience: Experienced Professionals

Guest Experience Care Specialist Resume Examples & Samples

Serve as main point person for consumer complaints
Maintain documentation in Nexus
Take orders and credit card information; follow through with Shipping to completion
Familiar with MMW shipping procedures
Maintain the key log
Maintain microphone log
Maintain Lost & Found Log
Maintain Visitor Log
Order supplies
Maintain access badges
Confidentiality in all matters
Special duties as assigned by Store Director
Approachable, strong interpersonal skills
Results and solution oriented
Retail experience in fast paced setting

Wound Care Specialist Resume Examples & Samples

Provide complete skin assessment of all admissions
Ensure all pressure devises are ordered for appropriate resident and documented on care plan
Conduct rounds on all wounds regularly
Identify "high risk" residents
Teaching & Training to staff on skin assessment risks, documentation, care

Consumer Care Specialist Resume Examples & Samples

Maintain a highly efficient, customer focused organization that support the Fuels&Lubes organization vision, priorities and objectives in a professional manner
Ensure to handle most general queries at first instance by referring to standard response
Ensure prompt response to customer's queries and complaints. Follow agreed escalation procedures as required to ensure timely resolution
Investigate, analyze, negotiate resolution to customer's satisfaction on complex enquiries/complaints
Liaison with key interfaces in order to resolve customer queries/complaints
Perform other administrative tasks effectively and efficiently to meet key performance indicator (KPI)
Handle other Administration tasks, e.g. mass communication/distribution and portal administration
Bachelor’s degree in any field
Strong academic background
Customer service oriented and able to work under pressure
Fluency in English (TOEIC 850+), Thai, Cantonese (Write, Read, Listen, Speak)
Call center experience/expertise is an advantage
Flexible and has interpersonal skill

Carpet & Floor Care Specialist Resume Examples & Samples

Performs care of hard floors and tile surfaces
Vacuums carpets and performs carpet spotting to remove gum, paint, and other foreign matters
Performs carpet shampooing and extraction
Performs other duties as assigned, including but not limited to snow and ice removal, clean up associated with water or fire damage, and special event support
On occasion receives other assignments including, but not limited to emergency snow removal, spills and flooding, and/or performs tasks assigned by the Work Management Center, the Director of Facilities Management, the Manager of Custodial Services, the Night Operations Manager, and/or other department managers
As designated by management, serves as team leader in the absence or unavailability of a supervisor
Behaves in a professional manner and keeps informed of departmental and University rules, regulations and guidelines pertaining to employment obligations, including compliance with attendance and clock-in and clock-out time

Diabetes Care Specialist Resume Examples & Samples

You hold a Bachelor Degree in Pharmacy, Medicine or Life Science
3 to 5 year working experience as a Medical representative in multinational pharma companies
You are fluent in Vietnamese and English
You have good at communication, presentation skills and have a teamwork spirit
You prefer independent work and high scientific conversations

Connected Care Specialist Resume Examples & Samples

Install QA Web relay’s (remotely) and other components at accounts with new or pending installations
Establish and maintain close relationships with customers, providing solutions and recommendations to enhance the Barco service relationship, promoting loyalty against their investments in Barco products
Actively monitor / manage multiple sites through QAWeb reporting features to maximize end-user display use ability
Work closely with PSE field team as needed
Proactively ensure 100% connectivity
Proactively communicate software updates for QAWeb
Daily - Proactively contact end-users with display fleet status concerning alerts/issues
Run weekly reports, review for inconsistencies, issues and initiate corrective actions regarding display non-compliance issues, irregular usage patterns, alerts, failures
Pro-actively direct end-users to DIY *(Do it yourself) “Guide-paths” for trouble shooting display and work station systems
Promote professional services – service add-on’s like Core Plus (Advance exchange)
Collect and provide feedback for sales related questions/issues/concerns asked by customers
Escalate issues to Service Engineers when needed
Participate in training – QAWeb specifically – hardware/workstations etc. – Professional service training (Effective Communication)
Microsoft Office: Word, Power point, Excel
Hospital IT/bio-med area
Network experience
Workstation hardware

Partner Care Specialist Resume Examples & Samples

Manage and expand relationships with existing restaurants and proactively identify further new business opportunities
Maintain and grow the revenue of each account
Be both data-sensitive and sales-minded
Monitor each account’s performance metrics and ensure compliance with foodpanda’s operational standards
Work with internal support functions to ensure that every deal that goes live on the platform meets quality standards
Strong knowledge of all aspects of the foodpanda business model and the online food ordering market

Acute Care Specialist Resume Examples & Samples

Drive overall revenue attainment across assigned accounts: Develop and implement sales strategies that deliver comprehensive solutions to customers within the assigned territory or account base to capture new accounts and enhance performance in existing accounts. Conduct negotiations with customers to finalize sales. Demonstrate an effective understanding of competitive action in the assigned territory and develop plans to address problem areas and customer needs. Achieve goals. Ensure new product success
Collaborate with internal sales and service partners to seamlessly serve shared accounts: Lead the efforts of sales specialists and services personnel to drive new sales as well as on-going customer satisfaction. Maintain highly effective communications with specialty partners
Ensure post sales customer satisfaction and maximize perceived ROI: Maintain customer profiles as a matter of routine. Proactively conduct customer business reviews. Follow-up to ensure customers are satisfied and realizing the intended benefits of the partnership with Hill-Rom. Follow-upon customer complaints and out of box failures
Maintain industry and product knowledge: Stay abreast of current healthcare trends and technology. can clearly articulate the economic benefit for the hospital, detailed functionality and benefit offering of each product line, how each product is best applied to meet emergent customer needs, and the benefits products will provide to both the patient and caregivers
Information management: Accurately forecast accounts. Record activities and contacts within SalesForce.com and ensure that all information remains current and provides enough detail to be useful
Travel as required to manage assigned territory and to attend regional/national meetings
BS, BA degree from a four-year accredited university required
Demonstrated willingness and ability to drive success of team members within and outside of his/her own territory
Demonstrated leadership in working through business challenges with functional partners
At least 3 years of experience selling in the healthcare field; capital equipment solutions selling preferred
Effective influencing skills –ability to understand the needs of, and influence, personnel ranging from nurses to C-level decision makers
Strong analytical skills - able to effectively track sales activity, develop sales plans, understand local market and competitive trends, and complete the analysis of sales deals
Strong business acumen – able to understand customer economic drivers, structure sales deals, reach pivotal agreements within the sales cycle
Effective planning/organizational skills
Excellent formal presentation skills
Strong collaboration and communication skills
Strong strategic thinker
Adaptable and flexible
Variable travel up to 75-90%

Store Care Specialist Resume Examples & Samples

This position can be based out of Chicago, IL- Dallas, TX- Denver, CO- Portland, OR- Phoenix, AZ- Los Angeles, CA
Subject Matter Expert for account headquarters management team and their contracted vendors for all cleaning maintenance, floor care and carpet care applications performed at customer sites
Develop a strong collaborative working relationship with both customer management and their contracted vendors
Effectively communicate within all levels of customer management and their contracted vendors - causes of any cleaning, floor care and carpet care issues and provide solutions
BA/BS Degree or equivalent Floor Care experience required
3+ years of previous B2B sales technical experience
3+ years of Word, Excel, Power Point, etc
Ability to travel 60% minimum of a normal work week- Night work will be required when traveling for vendor training sessions

Store Care Specialist Resume Examples & Samples

Field a large amount of phone calls and respond to the calls each day – even while working in the field
Coordinate/support requests for on-site store trouble shooting, porter training and group porter training
Coordinate/support activities to insure floor care standards are met or exceeded for the following store events

Coaguchek Care Specialist Resume Examples & Samples

You will interface with external and internal customers on routine issues and inquiries
Be responsibility in a timely manner to customer inquiries (internal and external)
Ability research information in order to follow up with inquiries
Evaluation, originality or ingenuity is required
Ability to create a positive experience for patient enrollment
High level of energy and a desire to thrive in a growing, complex, fast-paced organization; ability to handle multiple tasks under pressure. Strong work ethic, including the ability to work independently, but also knows how to have fun while doing it

Care Specialist Resume Examples & Samples

Accepts responsibility and demonstrates support for delegated decisions. Requires minimum supervision. Uses non-standard
Quality production, documentation and implementation of configuration changes
Must have worked as NI Engineer for respective technology, also if worked on OSS integration interfaces then will be an added
Ensure implementation is in accordance with detailed designs and project timeframes
Review, coordinate and manage installation, commissioning and implementation activities procured from vendors or third parties
Develop or review implementation and fallback procedures
Undertake technical acceptance of the solutions implemented in the model or test environment. Requirements
Design, configure, test and implement project solutions within agreed timeframes
Develop and maintain implementation procedures and tools
Testing and implementation of network configuration changes in accordance with detailed designs

Patient Care Specialist Resume Examples & Samples

Current license from Maryland Board of Nursing or Compact State as Registered Nurse (RN)
Competency and certification in perioperative nursing specialty as Certified Nurse Operating Room (CNOR) required within one (1) year of start of position
Graduate of accredited nursing program; Bachelor of Science in Nursing (BSN) preferred
Minimum of three (3) years of perioperative experience in acute care setting
Must have ability to scrub or circulate most surgical cases, with proficiency in several specialty service lines
Demonstration of performance in administering medications and specimen labeling; accurately follows count procedures according to Holy Cross Health's standards
Advanced computer skills, to include data entry and retrieval, including Microsoft specialty products, preferred
Must be able to read, write, speak, and understand English
Must have visual and auditory acuity
Must have ability to coordinate eyes and hands quickly and accurately

Patient Care Specialist Resume Examples & Samples

Competency and unit specific certification required within one (1) year of start of position
Minimum of three (3) years of unit specific experience in acute care setting
Advanced computer skills, to include data entry and retrieval, and Microsoft specialty products, preferred

Patient Care Specialist Resume Examples & Samples

Precepting and mentoring staff in application of the nursing process to plan and manage the care of patients with non-complex and complex biopsychosociospiritual needs
Providing clinical teaching and supervision and directing the most appropriate patient assignment for new and experienced staff
Facilitating and participating in staff development, including orientation and training
Participating in performance evaluation and management including verbal coaching and counseling

Patient Care Specialist Resume Examples & Samples

Documents customer requests, inquiries, and complaints in call history database and ensures timely closure of all open issues. Forwards issues to other departments and follows-up to ensure timely resolution
Ability to enter data accurately
Ability to handle multiple tasks efficiently and effectively
Computer knowledge required

Physician Assistant, Critical Care Specialist Resume Examples & Samples

Prepares patient for surgery
Assists in relieving patient anxiety by answering questions related to their surgical procedures and post-operative care; and assists in obtaining an informed consent from patient
Ensures laboratory tests are ordered and results are interpreted
Ensures surgeon's pre-operative medications are ordered
Provides assistance to surgeons and health care team during operation
Positions, preps and drapes the patient for the intended procedure
Provides first and second assist to the surgeon on a variety of procedures
Uses knowledge of the surgical procedures and the equipment being used
Makes post-operative orders appropriate for the procedure performed
Assumes post-critical care of the patient including, but not limited to performing rounds; recording progress notes; ensuring patients are on appropriate medications while in the hospital and upon discharge; and performing dressing changes, septic wound care and suture removal
Performs various Hospital related duties
Provides assistance during surgery and participates in on-call responsibilities
Performs rounds and ensures patients are on appropriate medications during Hospital stay and upon discharge
Works collaboratively to develop enhance and implement protocols for new procedures, processing and treating patients pre/post operatively
Performs various community duties
Performs patient education to assist patients in making Health related decisions. Promotes Hospital and community based resources
Helps reduce pre-hospitalization anxiety by answering questions
Seeks to reduce the Hospital's OR cancellation rate by detailing patient histories
Evaluates patients' clinical condition for appropriate aftercare referrals or placement into research and outcome studies. Addresses insurance requirements to ensure appropriate placement in order to avoid denials
Minimum of five (5) years related experience including Cardiovascular & Thoracic Surgery, Quality Assurance and Education

Vacation Rental Care Specialist Resume Examples & Samples

Providing exceptional service to rental guests, homeowners, and homeowners’ guests
Building and maintaining relationships with homeowners
Pre-arrival inspections for owners, owner guests, and VIPs to identify housekeeping or maintenance discrepancies
Managing Homecare Programs including weekly inspections, coordination of repair or maintenance work, and communication with homeowners when appropriate
Ability to prioritize tasks to satisfy various stakeholders
Troubleshoot and/or repair of maintenance items including but not limited to appliances, TVs, toilets, furniture, lights, blinds, and carpet cleaning
Experience in and passion for customer service
Accurately record daily tasks completed on timesheets and turn in to area supervisor daily
Minor maintenance skills preferred (including use of hand tools)
Verbal and written communication skills in English. Ability to communicate effectively communicates with guests and homeowners using diplomacy and tact. (Ability to communicate in Spanish a plus but not required)
Able to lift up to 30lbs; stand, crouch, and kneel for extended periods of time
Flexible schedule including weekends, evenings, and holidays
Be able to work independently
Ability to adapt to changing priorities in fast-paced work environment

Primary Care Specialist Resume Examples & Samples

Demonstrable sales success – within the Pharma/Healthcare industry
Strong interpersonal skills and collaborative approach
Highly motivated and results driven
Flexible approach and positive mindset
Good analytical and planning skills
Excellent understanding of the current NHS
ABPI qualified
Full EU Driving licence (no more than 6 points)
Eligible to work full time in the UK

Patient Centered Care Specialist Resume Examples & Samples

MBA or equivalent
At least 3 years of performance improvement or customer service, in a healthcare or hospitality environment
Background in analyzing patient satisfaction data and implementing performance improvement initiatives
Demonstrated public presentation and communication skills
Extensive Excel experience and be familiar with Pivot Tables and VLookup

Care Specialist Resume Examples & Samples

Lift up to 25 pounds
High School graduate or equivalent required
Minimum 2 years’ experience with project coordination or management activities for an office or health care organization
Evidence of strong mathematical skills, strong analytical skills, and the ability to work independently to organize and accurately execute large volumes of tasks with a minimum of supervision
Evidence of excellent engagement and customer service skills
Excellent typing skills and proven expertise generating documents and reports utilizing software applications including but not limited to Microsoft PowerPoint, Excel and Word
Certified Medical Assistant (CMA)
Medical Assistant level of education preferred
Two years college coursework preferred
Knowledge of medical office patient navigation, organization, and scheduling models preferred

LVN Care Specialist Resume Examples & Samples

Strong knowledge base of the purpose of the LivingWell and what services are offered
Proficient in the current HEDIS/P4Q/Stars measures and understanding of how a Medicare Advantage plan works
Adheres to HIPAA guidelines and maintains confidentiality
Maintains a positive professional relationship with the staff, referring providers, community groups, the health plan and enterprise team
Available to patients/clinical staff for any questions or concerns that occur in the clinic
Assist the Clinical Operations Manager to Hire and Build a high-quality clinical and patient-centric team
Provide direct day-to-day oversight of all clinical care nursing staff, which includes analyzing clinic workflow/efficiency, staff clinical competencies/training and develop plan for changes; where needed
Provide assistance to clinical staff; collaborate with Medical Director, and Physician Champions, as needed
Work with Medical Director and pharmacists to identify areas where pharmaceutical support is needed
Monitor clinic programs and clinical outcomes, physician satisfaction, interface with members/family to coordinate services, and participate in P4Q program
Assist in the development of tools to assist nurses with clinical assessment/member education/interventions
Assist in development of process related to monitoring/tracking care management activities/outcomes
Participates in daily care coordination, determine team structure and staffing
Review chart documentation, open orders, phone notes, reporting trends and patterns to identify opportunities for improvement
Develop good core relationship with Medical Director, Physicians, and referring providers to drive volume
Oversee the daily schedules to ensure that visit times are being booked appropriately and utilized to capacity
Know and adhere to all Policies and Procedures established by Cigna-HealthSpring and Enterprise
Work with staff to develop/implement ideas for higher quality and cost-effective services
Review/monitor staffing levels/productivity
Ensure that the clinic meets OSHA standards and is in compliance with Cigna-HealthSpring guidelines
Keep a log of equipment and ensure it is in good working order
Facilitates compliance with local/federal regulations and incorporate Standard Operating Procedures
Attend all mandated meeting and disseminate the information to clinical staff, when directed
Licensed Vocational Nurse in applicable state
3 years’ experience in a Physician clinic setting
Strong Clinical background /Supervisory Experience
Minimum of five (5) years’ experience in health care delivery setting
Experienced in Program Planning and Development
Experience in Development and Delivery of Clinic Education Programs

Life Care Specialist Resume Examples & Samples

Problem solve
High School Diploma and a minimum of five (5) years experience in the areas of annuities, life insurance, long-term care, and/or disability income products or financial services industry or customer service. ~or~ Associates Degree and a minimum of one (1) year experience in the areas of annuities, life insurance, long-term care, and/or disability income products or financial services industry or customer service
Bachelors Degree Preferred. ~or~ Any equivalent combination of experience, education, and/or training approved by Human Resources
Licenses/Certifications: Life, Health and Variable Annuities License is helpful but not required

Patient Care Specialist Special Handling Resume Examples & Samples

Assists with patient activities, including follow-up calls for patient's next order/refill, initiates the discharge of patient from services, contacts a patient's doctor's office to schedule delivery of an order, requests a letter be mailed to the patient if unable to make contact and any other reminders necessary as it related to the patient's care
Provides pricing, availability, and schedules information within established guidelines
Receives inbound and outbound calls to patients or MD Offices regarding orders for medications, pharmacy services and all other inquiries
Coordinates patient care by scheduling orders, communicating information to the patient regarding shipments, assessing supply needs, verifying patient information, notifying the pharmacist of issues or changes in the patient’s condition. Ensuring that additional information is collected and processed when processing orders - data collects, REMS requirements, portal access for LD drugs
Ensures that good patients’ relations are maintained and patients’ claims and complaints are resolved fairly and effectively
Complete other stages of the order process as assigned including but not limited to scanning prescriptions, image indexing, preQA, load insurance information, run test claims, work issues and facilitate prior authorizations
Assists working additional queues in the system such as Dispense Confirmation queue and Welcome Call queue
Assist with reporting on patient orders as per drug, disease state or manufacturer requirements
May assist in training of new team members
High School Diploma/GED and at least 1 year of experience in Patient Care, healthcare, retail or customer service oriented role
Experience in entering data into databases such as Microsoft Access
Basic level PC skills (for example: start up and shut down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents, access information on-line, etc.)
Basic level skill in Microsoft Excel (for example: opening a workbook, inserting a row, selecting font style and size, formatting cells as currency, using copy, paste and save functions, aligning text, selecting cells, renaming a worksheet, inserting a column, selecting a chart style, inserting a worksheet, setting margins, selecting page orientation, using spell check and/or printing worksheets)

Pharmacotherapy Care Specialist Resume Examples & Samples

Optimizes medication therapy by selecting, initiating, monitoring, continuing, and modifying medications based on patient-specific parameters and goals. The Specialist can perform therapeutic drug monitoring with dose adjustments as per evidence based guidelines
Follows national guidelines and evidence-based medicine for medication therapy management of disease states including but not limited to
COPD, Asthma, Smoking Cessation, Heart Failure, Hypertension, Dyslipidemia, Diabetes, Pain Management, IBD/ GI
Provides education to patients, family members, and/or caretakers about disease states and medications, including
Desired results and/or goals of chronic disease states
Name, strength, description, and purpose of each medication
How to administer each medication timely, safely, and appropriately
How agents work to attain adequate therapy
Interacting foods, disease states, and drugs where appropriate
Importance of therapeutic drug monitoring for efficacy and toxicity
Recognition of disease state exacerbation and procedures to follow in these instances
Recognition of side effects of therapy and the importance of notifying his/her physician if any should occur
Importance of adherence to pharmacotherapy and appointments
How to use aids to increase adherence
Provides education for medical, nursing, and pharmacy staff regarding medications and services
Serves as an educational site preceptor for post-doctorate pharmacy residents and doctor of pharmacy students
Assists in research programs relating to ambulatory care

Total Care Specialist Resume Examples & Samples

Answer inbound customer calls pertaining to repeat and escalated calls (billing and repair), VIP, and office of the president calls
Provide prompt one calls resolution of billing questions or service interruptions through appropriate troubleshooting, product knowledge, and mastery of policies and procedures
Contact field support or the necessary level of field management to ensure resolution to repeat issues and ensure prompt issue resolution
Continually maintain a working knowledge of all residential products, services and promotions
Responsible for improving customer relations through professional and courtesy one call resolution
Offer alternate product or service solutions where appropriate to support the customer’s needs
Must be able maintain the highest level of performance with regards to department scorecard standards
May be required to work in one or multiple call queues
3+ years work experience in customer service or technical support role
Associates/Bachelors Degree preferred
Demonstrated mastery of Mediacom CSR/Tier Positions, Lead CSR, Total Care required
1+ years experience in Customer Sales & Service Representative IV role
Successful completion of Mediacom technical support training programs, or equivalent experience working in a technical support or customer service environment
Proficiency in operating a computer using a Windows based environment including MS Internet Explorer and MS Office
Must be able to work under strict guidelines, and in a fast paced customer support environment
Must have strong analytical thinking skills
Strong organizational skills including the ability to manage multiple tasks
Must maintain a professional manner and "customer centric” focus
For internal applicants, demonstrated 12 month successful support of residential lines of business, and Scorecard metrics

Floor Care Specialist Resume Examples & Samples

Responsible for operation of rotary machines for scrubbing and spin bonneting
Responsible for operation of carpet extractor and high speed burnisher for hard floors
Ensures standardization and quality of all work done in areas of responsibility
Responsible for notification of Asst. Manager/Supervisor in the event equipment is in need of repair
Knowledge of machine/equipment/chemicals used for cleaning
Knowledge of floor cleaning/maintenance procedures
Knowledge of marble surfaces
Excellent customer service and organizational skills
Able to lift up to 50lbs
Basic reading, writing and arithmetic skills
Able to work under pressure at a rapid pace
Must be able to speak, read, write and understand English

Critical Care Specialist Resume Examples & Samples

Prospect and qualify territory for new leads through sales calls in person and over the telephone
Call on clinical decision makers to position products for presentation or evaluation
Prepare financial analysis, proposals and competitive analysis for customers as well as presenting the information to committee members within a hospital
Conduct committee presentations and product displays for customers within the hospital once they have chosen to evaluate B.Braun’s products
Maintain an awareness of competitive activity with regard to pricing and sales techniques employed
Support Hospital Care Account Manager on IV Anesthesia Sets
Train and support the CAPS Nutrition Care Specialist as needed on Disposable Pain Pumps
Train and support Acute Pain Specialist as needed on pain control/anesthesia techniques, product knowledge and competitive sales activities
Support the Infusion System Specialist as needed on PCA and Epidural Pumps
Maintain satisfaction of existing customers
Maintain updated vendor credentialing for all facilities in the territory
Achieve 100% of pain critical care sales plan
Basic computer aptitude
Extensive knowledge of B.Braun’s critical care products and services
Strong understanding of hospital structure and role of personnel. Excellent communication and interpersonal skills
Ability to make decisions independently, sometimes without many facts available, to solve a customer problem or concern
Ability to work well independent of supervision, as well as in a team environment
Ability to work well with diverse personalities and backgrounds of people
Ability to handle high-pressure sales situations with confidence
Ability to travel extensively and work odd hours and shifts
Bachelor’s Degree in a related field
Minimum of 2-4 years surgical/OR experience selling devices or product within one of the following markets: orthopedics, CV / CT, GI, or Anesthesia. The ideal candidate will have at least 2 years of anesthesia experience or come from within B.Braun as a territory sales manager
Proven track record of 2-3 years success at B.Braun or at a competitive company
Microsoft Excel and Word expertise
Valid driver’s license and current automobile registration and insurance

Chronic Care Specialist Resume Examples & Samples

Work closely with Distributors and DME representatives, field bases clinical support and clinical support personnel to promote B. Braun Chronic Care products within the territory
Work independently with account decision makers and achieve evaluations and sales of Chronic Care products beyond co-marketing objective
Work with varying clinical specialties to qualify potential clinical and case studies
In conjuction with Marketing, develop relationships and manage Key Opinion Leaders, in the following fields, WOCN(Wound Ostomy Continence Nurse) & ET (Enterostomal Therapists)
Participate with Marketing in the development of field based support material (evaluation, advertising, sales, IFU posters etc.)
Prepare financial analysis, proposals, clinical and competitive analysis for customers and prospects. Coordinate pricing, proposals and presentations on products
Manage account strategies to include committee presentations, product evaluations and executive suite proposals
Coordinate Chronic Care product evaluations within the territory
Train and support Distributor and DME representatives on Chronic Care products and strategies
Train and support clinicians on Chronic Care products
Drive win/win relationships and maintain customer satisfaction. Prospect and qualify territory for new leads
Perform Market Research / clinical assessments and various administrative tasks as required
Strong communication skills (both written and verbal), interpersonal and organizational skills
Proficient math aptitude and computer skills (MS Office applications)
Ability to initiate projects and tasks with little or no direction and make decisions independently, sometimes without many facts available in order to solve a customer problem or concern, and handle high-pressure sales situations with confidence
Extensive knowledge of B. Braun’s products and services
Strong understanding of hospital, clinic, LTC and home care structure and role of personnel
Bachelors Degree with a minimum 5 years of Chronic Care (wound, urinary, ostomy) background
Minimum 2 years previous experience in the sales or clinical support of chronic care products
Proven track record of success at B.Braun or at a similar company
Candidates should also have a strong understanding of hospital, clinic, LTC and home care structure and role of personnel
About 85% travel
Frequent overnight business travel (domestic)
Related training in selling and negotiating
Knowledge of B. Braun products and services
Completion of B. Braun’s graduate training curriculum
Certified Wound Care Specialist

Patient Care Specialist Resume Examples & Samples

Certification as a Nursing Assistant, or Medical Assistant, or EMT, or nursing student who has successfully completed one clinical rotation, or one (1) year previous clinical hospital experience preferred
One (1) year previous pediatric experience preferred
Must satisfactorily complete all skills and requirements
Competencies, as defined by the department, must be completed within six months of hire
Excellent communication, organizational and interpersonal skills required
Demonstrated leadership abilities and documentation of ongoing development and training
American Heart Association BLS for Healthcare Providers certification or the American Red Cross course equivalent certification, which is CPR/AED for the professional rescuer, required within 30 days of hire
Must be able to successfully pass the Basic Windows Skill Assessment at 80% or higher rating within 30 days of date of hire

Patient Care Specialist Resume Examples & Samples

Certification as a Nursing Assistant, Medical Assistant, or Emergency Medical Technician or nursing student who has successfully completed one clinical rotation or 1 year of clinical hospital experience
Competencies as defined by department must be completed within 6 months of employment
Excellent communication, organizational, and interpersonal skills
Provides administrative support to unit by answering telephones and nurse call system, taking messages, routing calls or notifying appropriate individual(s), printing and posting on-call schedules, checking/sending faxes, assigning/distributing/retrieving Ascom phones, assisting with developing/modifying staff schedules, maintaining/reconciling patient census in computer system, and performing quality control audits of electronic medical records
Assists licensed professional nurse with admission, transfer, and discharge process by maintaining/verifying patient information in computer system, assigning and setting beds for new patients, ensuring code sheets and patient identification/allergy bands are in room and necessary paperwork is in the patient chart, and updating patient boards
Assists with basic delivery of patient care (e.g., medical and laboratory procedures, nutritional needs, daily activities, and transporting patients) as assigned by licensed professional and using age and developmentally appropriate standards
Provides coverage at nursing station during critical periods, e.g., assessments and rounds
Provides and documents continuous visual monitoring of suicidal patients and patients at risk as assigned by licensed professional nurse and using age and developmentally appropriate standards
Orders and maintains department and patient care equipment and unit supplies as assigned using established standards
Communicates information relating to job activities, needs, and responsibilities for assigned shift in prioritizing and delivery of patient care and administrative support
Assists and participates in continuous assessment and improvement of quality of care and services provided
Ensures customers receive the best service possible by rounding on patients and families to ensure needs are being met and concerns are satisfactorily resolved

Fin Care Specialist Resume Examples & Samples

High school graduate. English speech, spelling, grammar and simple math skills equivalent to high school level required
College level courses in finance, business or health insurance,
Four (4) to five (5) years of hospital billing and/or Collection experience with customer service and call center experience preferred,
Detailed knowledge of basic accounting principles and healthcare billing and collection practices
Knowledge of call center technologies such as Automatic Call Distributor and Integrated Voice Response system preferred
Ability to understand and analyze different bill types and their purpose and or billing process as needed
Detailed knowledge and understanding of regulatory and CSHS policies and procedures governing billing and collections. Understanding of government guidelines
Successful completion of PRMPT 1
Ability to perform relevant mathematical calculations
Must possess computer competency comprised of a detailed knowledge of MS office, WebNs, Emdeon and CS-Link
Excellent verbal and written communication
Detail and problem-solving aptitude
Typing 40 to 45 wpm (45 to 50 wpm preferred.)
Demonstrated ability to handle multiple tasks frequently and with short timelines, to prioritize and organize work, and to complete assignments in a timely, accurate manner
Professional and courteous demeanor
Ability to work and communicate well with others. Demonstrated customer service skills
Depending on vacancy may require self pay, credit balance, refund, cash package and/or charity care experience,

Cisco Total Care Specialist Resume Examples & Samples

Focus on ensuring SHI customers maximize the value they receive from our SMARTnet practice and Cisco tools
Identify, drive and enable use of the Cisco Total Care Portal within SHI’s customer base by interlocking with SHI sales teams
Develop a Cisco services roadmap in alignment with customer needs and renewal timeline
Communicate and transition identified opportunities to the relevant SHI and Cisco Resources (leveraging CRM pipeline)
Monitor and measure customer usage of the Total Care Portal and revenue generated
Planning and execution of Customer Quarterly Business Reviews, to drive incremental Cisco Revenue through analytics
Training SHI sales reps and customers on usage and troubleshooting of the tool
Manage SHI Total Care Account Management workflow
Analyze Report data and account specific action plans
Coordinate Data analysis activities with Field Sales Executive
Provide Customer support on Total Care Portal
Schedule and Lead Total Care QBR's
Build and track ROI on Total Care Accounts
Manage regular pipeline/forecast of all large Cisco opportunities across product lines and business units
Assist sales teams on customer calls and presentations
Manage lead programs, demo programs, and internal demo pool
Work with sales management to build awareness of campaigns and programs
Develop and deliver training material (in-person, web, and working with SHI's training team)

Member Care Specialist Tampa Resume Examples & Samples

Knowledge of compliance requirements
Experience working with health insurance processing systems (RBMS, Siebel, Diamond, etc.)
Knowledge of FL Blue products (Blue Options, My Blue, Medicare, HMO, Dental, Life, Vision, etc.)

Floor Care Specialist Resume Examples & Samples

A true desire to satisfy the needs of others in a fast paced environment
Refined verbal and written communication skills
Ability to lift, pull, and push a moderate weight
Ability to tolerate moderate amounts of walking and continuous standing
Able to work efficiently and independently with minimal supervision
Takes pride in a great job done
Previous knowledge of how to use/upkeep maintenance equipment

Care Specialist Resume Examples & Samples

Three years’ minimum working in the managed health care field, preferably HMO or acute care
Three (3) years minimum working in the health care field, preferably HMO or acute care
Ability to work independently in research and decision making with minimal direction
Ability to multi-task; excellent analytical and problem solving skills
Proficient in use of ICD-9, CPT and HCPC coding
Computer knowledge, prefer experience with MS Word, MS Excel, and MS Office
Proficient in typing and computer data entry
Ability to read, speak and hear English clearly
MA or other health care related field
One (1) year experience with medical coding and data entry
Successful completion of ICD-9 and CPT coding classes or equivalent work experience

Donor Care Specialist Resume Examples & Samples

Minimum one year of related experience in patient care, blood collections or patient testing is required
Manage donor complications arising from the donation process
Take appropriate and timely product action in response to additional information provided by donors
Identify, control and retrieve suspect products (includes gaining control, product retrieval, consignee notification, tracking responses from consignees, case review and managing cases through closure).Investigate discrepancies in donor records

Care Specialist Resume Examples & Samples

Master of active listening skills and listens to understand to assure mutual understanding
Builds personal and professional rapport
Demonstrates clear and articulate verbal and written communications
Effectively communicates information, minimizing confusion and misunderstandings
Interprets, translates, explains, and provides applicable, accurate and appropriate information with respect to products and services provided
Represents CSIdentity or our client partners in a positive, professional, ethical manner working to exceed customer’s expectations
Takes ownership and accountability to help and facilitate successful outcomes per customer’s requests
Demonstrates a strong ability to analyze and solve problems while focusing on accuracy and quality in everything they do
Demonstrated ability to establish and maintain effective relationships with internal and external customers
Technical, legal, and investigative aptitude
Excellent oral and written communication skills, with demonstrated ability to articulate relevant and legal binding information and directions in an organized and concise manner
Strong interpersonal skills, with ability to work effectively with individuals and teams
Proven ability to maintain composure in stressful and emotional situations while managing to diffuse angry or irate customers
Organizational skills, including the ability to multi-task, plan and prioritize workflow in a paperless environment
Demonstrated computer skills in a Microsoft Office / Case Management Software / Customer Relationship Management system environment
Ability, willingness, and desire to work at least two of the following: evenings, overnights, weekends, overtime, and holidays
Must be able to pass a rigorous background screening
One or Two year minimum proven experience in a call center/contact center environment strongly preferred
Preferred criminal justice, fraud investigator, professional case management processor background

Integrated Care Specialist Resume Examples & Samples

Bachelor's degree required. Associate’s degree plus an additional two (2) years of outside physician/provider relations experience may be considered
Four (4) years of experience working with providers within a Medical, hospital or management care setting required; specialty provider experience a plus
Experience managing process improvement and change initiatives preferred
Familiarity with project management methodology
Demonstrated ability to function in a consultative role.Previous consulting experience a plus
Demonstrated ability to analyze data and interpret data/information; ability to present results in a professional, consumable and actionable format
Knowledge of NCQA, EMR, HCC, ICD-10 coding a plus
Excellent verbal, written and interpersonal communication skills required; ability to communicate ideas to all audiences within a physician practice; ability to present data in a clear and professional manner
Demonstrated process management, critical thinking and facilitation skills
Experience in negotiation with strong closing skills
Above average proficiency with MS Office Suite (Word. Excel, PowerPoint)
Ability to effectively manage assignments under shifting priorities and tight timeframes
Ability to work a flexible schedule
Local travel required. Any Independent Health associate who uses a motor vehicle in the course of their duties representing Independent Health must be compliant with New York State Motor Vehicle laws and must follow the Policy that pertains to Driver’s License Requirements as a condition of employment
Proven examples of displaying the IH values: Passionate, Caring, Respectful, Trustworthy, Collaborative and Accountable

Acute Care Specialist Resume Examples & Samples

Drive the generation of new sales across the acute care continuum to health care providers embracing a solutions sell proposition. This includes selling multiple products that the Account Executive must understand in terms of a detailed functionality and benefit offering of each product line, how each product is best applied to meet customer needs, benefits the products will provide to both the patient and care givers, and an ability to articulate an economic benefit for the hospital
Ability to define overall territory strategy on an annual basis to drive sales growth
Prepare analysis for, and development of, an overall package for new sales. Draw on internal resources / tools for detailed explanation to customers of product applications and benefits and for final development of a needs-based sales opportunity
Demonstrate an effective understanding of competitive action in the assigned territory and work to develop a plan to address problem areas
Conduct negotiations with the decision makers across the customer organization to consistently keep the sales process fluid and ultimately finalize / close sales
Coordinate efforts with clinical specialists and local Hill-Rom counterparts to drive new sales as well as to provide on-going customer service / satisfaction
Oversee the installation of new products once they are delivered to the customers to ensure the products have been installed, basic training has been provided, and follow-up to ensure customers are satisfied
Maintain on-going relationships with customers to ensure maintenance of current base as well as growth of new sales
Maintain and strengthen Hill-Rom relationships throughout all levels of the hospital network with various departments to help retain and expand our account presence and leadership position
In-depth acute care medical device sales experience required with strong understanding of a solutions based selling process preferred selling in to accounts that can produce large sales volumes and / or market share growth
Strong analytical skills to effectively track sales activity, develop sales plans, understand local market and competitive trends, and complete the analysis of sales deals
Effective influence skills – adept at ability to understand the needs of, and influence, personnel ranging from respiratory therapist, nurses, materials management / contracting, and C-level decision makers
Strong business acumen to enable selling to healthcare system / IDN senior-level health care administrative personnel, structuring sales deals, negotiating contracts / pricing, and influencing final decision makers in completing pivotal agreements in the sales cycle
Must have documented track record of experience and success working with highly complex, multi-departmental deals that involve clinical, executive, and financial decision makers as well as leveraging strong internal networking to align key players to support the delivery of value to customers
5+ years demonstrated experience as a top level sales performer in the medical device or healthcare industry
Effective planning / organizational skills
Exceptional written, verbal, and interpersonal communication and presentation skills
Strong proficiency in Microsoft Office software
Variable travel (from 50 - 75%)
BS / BA degree required, Master’s degree preferred

Lead Dolphin Care Specialist Resume Examples & Samples

Engage, entertain and inspire all who visit The Mirage by making a focused commitment to S.H.O.W
Lead and consistently demonstrate a complete understanding of The Mirage S.H.O.W service standards
Exemplify effective communication, teamwork and guest interactive skills in all aspects of duties
Administer Dolphin Care Staff in all daily duties and dolphin interactions
Increase behavioral repertoire of all assigned dolphins
Demonstrate critical thinking skills and ability to maintain, train and troubleshoot complex animal behavior daily
Recognize social compatibilities and manage dolphins. accordingly to enhance optimum responses
Demonstrate the ability to assist other team members with their animal related goals and challenges
Identify enrichment needs, appropriate uses and schedules and implement them
Maintain accurate daily animal records
Maintain all equipment and area responsibilities
Follow all company and department safety procedures
Organize and schedule Dolphin Care Staff for the cleaning of pools under the direction of the Dive Safety Officer
Perform all other job related duties as requested
Have interpersonal skill to deal effectively with all business contacts
Able to effectively communicate in English, in both written and oral forms

Donor Care Specialist Resume Examples & Samples

Manage donor complications arising from the donation process. Provide appropriate care for donors reporting complications from their donation. Take appropriate and timely product action in response to additional information provided by donors
Communicate directly with donors to ensure proper care and resolution of complication. Ask probing questions to ensure facts of case are known and in order to provide correct care for donor
Identify, control and retrieve suspect products (includes gaining control, product retrieval, consignee notification, tracking responses from consignees, case review and managing cases through closure)
Investigate discrepancies in donor records. Correct, update and verify changes to donor records to ensure appropriate entry and confidential handling of donor data. Identify and control impacted suspect products resulting from changes
Perform all necessary tasks according to procedure and within established time frames. Perform other related duties as necessary to maintain the team workflow

Consumer Care Specialist Resume Examples & Samples

Answer inbound telephone calls and emails directly from the consumer, requiring extensive product knowledge of all catalog, website and retail products
Solve customer complaints involving order delivery, billing, shipping method, and quality of merchandise
Provide information to consumers regarding retail locations of HBI products
Perform surveys as directed by marketing
Using various computer tools, verify information about consumers such as mailing address and/or credit card information
Propose solutions to consumers such as replacements, credits or refunds, and follow through on consumer’s request to the consumer’s satisfaction
Handle calls escalated by other team members when consumer has asked to speak to a supervisor
Report over and under carryover counts daily worksheets and quality
Support HBI outlet stores by expediting merchandise returns between stores and catalog, direct consumers to store locations as appropriate, perform data entry on various promotions or surveys using data provided by stores and responding to stores’ requests regarding consumer services
Probe consumer contacts for potential product defects or issues and enters information into appropriate computer system
Follow up with consumers who respond to questionnaires and indicate potential areas of dissatisfaction
Use the consumer Contact Management System or other appropriate system for retail consumer correspondence
Process product returns as needed
Provide direct support to credit card fraud prevention
Handle issues relating to the implantation of sales tax collection and credit card fraud prevention
Train new and existing employees on new or change
Conduct training sessions for new employees

RPO Candidate Care Specialist Resume Examples & Samples

Answer incoming calls from candidates and client contacts
Record accurate notes and update last action status in the candidates' files in applicant tracking system
Verify and update candidate contact information
Provide candidates with updates regarding their status in the hiring process
Provide candidates with assistance / direction in completing clients' application process
Send communication updates to account teams based on calls from candidates
Determine and troubleshoot candidate issues and escalate to account team if needed
Schedule candidates for interviews (phone and in person)
Review information on the intranet to find solutions to candidate problems and answers to candidate questions
Run analytical reports
Assist with additional administrative support tasks as needed
Performs related work as required
1-3 years of Customer Service
Experience with Customer Service, Inbound/Outbound Calls preferred
Written & Verbal Communication Skills
Professional Telephone Skills

Plant Care Specialist Resume Examples & Samples

To visit customer sites on a regular basis as established by route plan
To service all required plants on the specified day
Ensure replacement orders are placed according to branch guidelines and take ownership of the replacement until it’s delivery to the specified account. Personally deliver 12” material and smaller
Communicate with the customer contact on a regular basis. Inform and update the customer on any issues such as status of on-site plants, replacements, plant variety recommendations, scheduling changes and new products and services
Ensure complete follow-up with all customer contacts
Respond to all inquiries in a timely fashion
Ensure the customer site is clean and orderly throughout visit, no water, waste or debris left behind
Keep route schedule organized for maximum productivity
Obtain customer signature on Service Delivery ticket after each account visit
Continually interact with Service Partner throughout the day on all work related issues
Communicate with Service Manager regularly to inform them of any issues or needs
Maintain all necessary records according to company and branch policy
Wear complete, clean and neat uniform each day
Attend all meetings as required
Complete all required training programs
Follow all state and/or local guidelines for operating a vehicle during business hours
Maintain vehicle in a clean and safe operational condition
Agree to return all company issued materials if requested to do so
Follow all state and/or local guidelines for breaks and overtime requirements
Communicate any equipment breakdown or failure
Comply with all Health and Safety requirements as specified by the company and other government regulatory agencies. This includes but is not limited to: o Reporting/remedy of potential hazards o Storing, handling and disposing of chemicals
Immediate reporting of first reports of injury to the appropriate person with accurate and timely completion of necessary forms
Immediate reporting of any potential health hazard at any location
Attend any health and safety required meetings or training
Climbing: Ascending or descending stairs, step ladders or ramps
Reaching: Extending arms and hands to reach plants on multiple levels
Kneeling: Bending legs at the knee to get to low level plants
Crouching/stooping: Bending the body forward and downward by bending the leg and spine to reach low level plantings
Walking: Moving about on foot for long periods of time to accomplish tasks
Pushing: Using upper extremities to press against something, particularly water machines
Pulling: Using upper extremities to exert force in order to draw, drag, haul or tug at objects such as plant containers
Lifting: Raising objects from a lower to higher position or moving objects horizontally from position to position such as moving planters from place to place
Ability to quickly evaluate a situation and develop appropriate cost-effective solutions
A desire to interact with customers and provide premium service
The ability to multi-task
Ability work within teams and help support a positive team environment Comfortable with using a computer
Willing to pass and maintain state mandated pesticide training and licensing
Must be able to display reasonable reading comprehension and writing ability
Experience in a customer focused environment preferred
Working knowledge of horticulture is beneficial but not required
Must have a valid drivers license, if applicable
Must be able to pass drug test
Ability to pass any background checks as required by state or local laws or per customer requirements

Plant Care Specialist Resume Examples & Samples

Loads truck and exercises care to bring all required plants and hardgoods for each order
Maintains a proper compliment of tools and consumable supplies
To obtain customer's signature when all work is accomplished
To maintain all necessary records as indicated by their Service Manager
May be required to perform certain service tasks relative to specimen plant care
To maintain vehicle in a clean and safe operational condition
To wear the issued uniform in a complete, clean, and neat manner
To use and reasonably protect all company issued materials in a professional manner
To attend all meetings as required

Transition Care Specialist Resume Examples & Samples

Processes and facilitates the timely discharge/transfer of clients from hospital care to identified post-acute setting. Notifies care coordination team member(s) if patient or caregiver demonstrate or verbalize any inability/concern to be able to manage their post-acute plan or responsibilities
Facilitates/ implements the care plan with proposed interventions in collaboration with healthcare team. Collaborates with all members of the healthcare team to implement, manage and communicate the transition of care arrangements
Documents all interventions in the patient medical record both timely and accurately including all elements of the discharge plan. Performs transfer of accurate, pertinent patient information between all appropriate entities of the post-acute care continuum
Assist and support patients and families in making appropriate arrangements for the post-acute plan. Performs follow-up calls to patients and providers as indicated and report any concerns to leadership
Serves as an intermediary when providing community resources to patients, caregiver, and families. Discusses with patient, caregiver, and/or family maintaining clear communication regarding anticipated discharge date and potential care settings
Maintains knowledge of Medicare, Medicaid and other program benefits to assist patients with transition of care planning and choices

Senior Managed Care Specialist Resume Examples & Samples

Following established group enrollment procedures and sound practice directly, prepares remote rosters for all new providers for multiple managed care contracts sites, payors, and states requiring an acute attention to detail, accuracy and knowledge of complex and varied requirements. Review applications for completeness and flag missing information on rosters. Track and follow up on a timely basis to ensure accuracy of roster processed and submission with managed care representatives for approvals
Coordinates the updates to the National Enrollment Support team databases; tracks legal, bank letters and POB data for each new group to be uploaded into EmWorks and PECOS for review and approval process
Ensures RSC and remote personnel have access to database (PECOS, NPPES) information for managing divisional contracting activities; including, providers’ active ID numbers for billing, group data to be kept current in EmWorks and to assist NES team members when needed
Supports the National VP of Enrollment with private healthcare payors effort by reviewing remote rosters to meet the requirements of the contract language, maintaining the practice management operations software, managed care contracting lists, and facilitating communication among the RSC and private healthcare payors
Extensive and frequent verbal and written communications with clinicians, state payors, insurance carriers, third party billing companies, and internal company staff requiring professionalism and tact to attain or provide all needed information quickly to expedite the enrollment of clinicians in the various plans to maximize billing opportunities. Acts proactively and builds strong relationships with payors to facilitate enrollment and obtain provider billing numbers
Utilizes templates or prepares correspondence inserting proper provider and group related information for submission of applications to payors. Anticipate payor needs, proactively address and resolve issues with payors to ensure prompt approval of applications
Works with in-house and third party billing companies for current applications, system updates, and identifying/resolving problems. Conveys issues and statuses of problems to Enrollment Management. Ensures managed care enrollments are submitted on a timely basis to avoid risk of claims/adjustments and an unnecessary increase of Held AR. Maintain and work reports of non-compliant providers and held A/R to maximize income opportunities
Accountable for meeting or exceeding National Managed Care Enrollment performance standards and meeting time-sensitive deadlines as defined. Update status of group managed care applications in system data bases and in excel reports for accurate reporting
Works independently within the scope of responsibility and authority. Understands and follows state and payor requirements as related to managed care, some of which are quite complex, and determines which applications require management/contracting approval or special processing requirements
Three to Five years previous enrollment or related experience preferred
Government and Private Healthcare Group payor experience is preferred
Database and excel spreadsheet experience is a must
Work Independently
Effective oral, written and interpersonal communication skills, strong telephone skills
Strong Microsoft Word and Excel experience is required
Strong organizations, multi-tasking and attention to detail within a high volume fast paced environment is essential
2 weeks Paid Vacation

Patient Care Specialist Resume Examples & Samples

Prioritizes and resolves order issues including working with shipping vendors/third party logistics to track lost or undelivered shipments and merchandise returns. Investigates root cause for reshipment errors. Works with technicians on problem orders, identify urgency and coordinates resolution with any department to ensure patient care is optimal
Provides documentation of all communication received from calls and provides notification of any urgent orders, shipping related issues and any errors, complaints or compliments to the appropriate party or system
Investigates and resolves all shipping related customer complaints
Verifies returned shipments by inspecting condition of items; provides information to a pharmacist to determine what action to take with product returned and document in windshield
Is responsible for ensuring that staff is shipping products within operating standards. Verifies that outbound product is shipped correctly and the paperwork is accurate
Communicates with various other departments to make sure that any shipment-related problems that may occur are taken care of and all orders are fulfilled in a timely manner in accordance with company guidelines
Performs other duties are as assigned
High School Diploma/GED and at least 3 years of call center customer service experience
At least 3 years of experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction
Experience communicating both verbally (on phone, one-on-one, to groups) and in writing (emails, letters, reports, presentations) to various audiences (work group, team, company management, prospective acquisitions, external clients)
Experience in developing ways of accomplishing goals with little or no supervision, depending on oneself to complete objectives and determining when escalation of issues is necessary
Intermediate level skill experience in Microsoft Office 2003 or later: Word (for example: creating and modifying text styles, numbering and sorting lists, working with sections and columns, formatting tables, and using templates and using diagrams and drawing tools), Excel (for example: formatting text and borders of cells, working with workbooks and worksheets, using range names, referencing cells, sorting, and auto filtering) and PowerPoint (for example: creating presentations, adding and removing slides, entering and formatting text, applying design templates, modifying masters, inserting graphics and objects, creating handouts)
Experience entering data into databases (ex: MS Access)
Typing skills of a minimum 25 words per minute
At least 1 year experience in a Patient Care Coordinator or similar position with Specialty Pharmacy
At least 1 year previous experience in healthcare or pharmacy setting

Managed Care Specialist Resume Examples & Samples

Associates degree in Business, Accounting, Finance, or Health Care related field required, or equivalent
Minimum two years experience in health care
Experience in prior authorization, referrals and medical necessity review preferred

Agency Care Specialist Resume Examples & Samples

Attend to all consumer cancellation requests with the intent of increasing retention to the Agency’s book of business
Respond to consumer requests for guidelines and/or acceptability of risk
Assist and support lead generation programs and campaigns
Promptly and accurately process policy endorsements via online systems
Advise management of questionable risks
Process cancellation of unacceptable risks
Review renewal offers to identify policies at risk of not renewing
Generate quote with various carriers to present options for consumers at risk of not renewing
Place outbound calls to advise consumers of pending cancellation
Assist with initial and ongoing training of Agency Clerks
Two (2) years previous customer care experience; call center experience preferred
Detailed knowledge of underwriting insurance principles, rate manuals, insurance laws and coverages
Must possess Property & Casualty insurance license
Strong verbal & written communication skills
Pleasant telephone demeanor and multitasking skills
Must proficiently speak, read, and write both English and Spanish
Proficient with PC and Microsoft Office suite
Knowledge of insurance underwriting principles, laws, and coverages is preferred

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