Customer Care Specialist Resume Samples

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J Will

Julie

Will

28691 Dawn Expressway

Chicago

+1 (555) 280 6101

28691 Dawn Expressway

Chicago

Phone

p +1 (555) 280 6101

Experience Experience

Dallas, TX

Customer Care Specialist

Dallas, TX

Wilkinson, Leffler and Breitenberg

Dallas, TX

Customer Care Specialist

Creates critical paperwork for the Customer and develops knowledge on how to make corrections, split orders and work multiple orders
Assists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness
Keep apprised of developments in field of expertise to ensure currency and makes recommendations to management to improve efficiency/effectiveness
Create or make changes to existing rebate agreements in SAP, ensure proper Finance Management approvals are in place and process billing history adjustments
Develop and monitor work guidance and performance measures to meet goals for delivery of service
Track related work activity for business process reporting & workload management
Establishes and maintains productive working relationships with customers, Key Account Managers, production, warehouses and other Company employees

Los Angeles, CA

Customer Care Specialist Shift

Los Angeles, CA

Mayert-Goodwin

Los Angeles, CA

Customer Care Specialist Shift

Process Restaurant transactions: contract/payment inquiries, change or update account settings, and assist Restaurants with questions and orders via phone, email, fax, and traditional mail
Respond to Restaurant complaints and service-related inquiries professionally and compassionately and work with Restaurant Care management team to successfully address escalated concerns
Professionally handle incoming requests from Restaurants and ensure tools and resources are best utilized to resolve concerns
Maintain a balance between company policy and Restaurant benefit in decision making
Operate as the lead point of contact for any and all matters
Collaborate with other departments including Customer Care, Restaurant Tech Support, and Data Operations to research and resolve Restaurant and internal inquiries
Support department quality assurance program by meeting Restaurant Care dashboard performance standards, service response time objectives across all contact channels

present

Houston, TX

Senior Customer Care Specialist

Houston, TX

Keeling-Stehr

present

Houston, TX

Senior Customer Care Specialist

present

Works partially under direct supervision and mostly independently under established procedures to accomplish assigned tasks
Respond to Divisional Sales Managers and National Account Managers requests for customer service issues
Develops and maintains positive customer relationships
Based on interpretation, make decisions on cancellation and endorsement eligibility and what effective date should be used
Creates written drafts for correspondence, and seeks Compliance approval when necessary
Works with customers and internal resources to coordinate contract renewals
Networks within the account to find new opportunities and new contacts

Education Education

Bachelor’s Degree in Commitment

University of California, Santa Barbara

Bachelor’s Degree in Commitment

Skills Skills

Ability to demonstrate professionalism and good judgment to provide excellent customer service
Ability to quickly learn new tools and process. Ability to understand and retain details. Eager to learn and advance. Intuitive
- Ability to work independently and excellent attention to detail
Highly organized with demonstrated attention to detail and ability to meet deadlines and multi-task. Understands importance of sense of urgency
Professionalism, with ability to balance urgency and decisiveness with customer service relationship skills and attention to detail
Good knowledge of products, services, rates, terms, fees, applicable regulations and systems and procedures
Display ability to learn and advance to good working knowledge of company systems within short period of time
Proficient in time management; the ability to organize and manage multiple priorities
Ability to maintain a typing proficiency at the rate of 35 words per minute
Basic computer skills including ability to create and edit spreadsheets and emails

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Customer Care Specialist Resume Examples & Samples

Employees working in the Englewood offices are eligible to participate in our telework program, working from home up to two days a week
Employees working in the Englewood offices may be asked to travel 1-2 times per year for training or to attend industry conferences
Receive inbound phone calls and emails from subscribers requesting assistance with programming: questions, requests, and issues, as well as technical support for online and mobile applications
Follow up with subscriber’s issues through outbound phone calls and emails
Troubleshoot and resolve website, application, and other content distribution platform issues as necessary
Escalate issues when appropriate with accurate, up to date information
Ensure phone, email, social media, and outside agencies problems are resolved in accordance to Starz service level agreements
Log and manage customer communications in a ticketing system
Other tasks and duties as assigned
Demonstrated experience providing either internal or external service support (help desk, call center, etc); And/or training; And/or equivalent combination of education and experience
Experience with communicating directly to external customers
Experience working with non-technical personnel
Strong problem solving and troubleshooting skills
Eagerness and ability to learn and be trained on the specific processes required for the position

Customer Care Specialist Resume Examples & Samples

1 year minimum of Call Center experience. Recent work experience (last 4 years)
1 year minimum of previous Customer Service Experience (preferably on the phone)
Bi-lingual English/Spanish. Excellent written and verbal communication skills - Must be able to read, write, and speak English and Spanish
Intermediate level - Computer skills: MS Word and Excel
Ability to work an 8 hr. shift between 8 am to 8 pm Monday through Friday with the flexibility to work overtime based on business needs
During Open Enrollment October 7th – February 24th - Must have the ability to work an 8 hr. shift between 8 am to 8 pm Monday through Sunday (Saturday OR Sunday), 5 days per week, with the flexibility to work overtime based on business needs
Possible travel for first 8 weeks for training to Doral
Previous Healthcare experience

Customer Care Specialist Resume Examples & Samples

Able to Type 30-35 Words Per Minute. No Errors
Computer Skills – Intermediate (utilize dual monitors, several applications at once)
Able to resolve problems by clarifying issue, and forwarding requests
Maintains call center database by entering information
Good basic communication skills /good grammar/ basic writing skills
Ability to pass a criminal background check and drug screen
Strict 90 day Punctual / Perfect Attendance Policy
Zero Tolerance for absences, tardiness, early departures during initial training period (including classroom and floor training - 30days)
Current mandatory overtime on Mondays and Tuesdays – Hours Worked are 7:30 AM– 6:00 PM Preferred
1-2 years Call Center Experience

MRA Customer Care Specialist Resume Examples & Samples

Proficient in all Microsoft Office Programs
Strong attention to detail and ability to multi task
Excellent communication skills both written & verbal

Right Source Customer Care Specialist Resume Examples & Samples

Prior experience with multi-tasking with an emphasis on typing
Must be available to work any 8 to 10 hour shift Monday - Friday 6:45 AM - 8 PM and Saturday 6:45 AM - 5:30 PM
3 – 5 years of inbound call center experience
Background in healthcare or pharmacy

Customer Care Specialist Resume Examples & Samples

HS Diploma is required
MS Office Skills required
2-3 years of experiences in Customer services
Must be able to work early hours

Customer Care Specialist Resume Examples & Samples

Answer general inquiries related to various DCFS programs received either through written or telephone correspondence and provide basic case information
Performs customer needs analysis and informs customers of services and resources available to them
Achieve results through knowledge, empathy and commitment
Maintains adherence (attendance, punctuality, use of AUX time). ·

Customer Care Specialist Resume Examples & Samples

Minimal High School Diploma or GED
1 year minimum of Call Center experience
1 year minimum of previous customer service experience
Bi-lingual English and Spanish. Excellent written and verbal communication skills. Must be able to read, write, and speak English and Spanish
Demonstrates strong verbal communication skills
Intermediate level computer skills in Word and Excel
Ability to work an 8 hour shift anytime between the hours of 8 a.m. to 8 p.m., Monday through Friday with the flexibility to work overtime based on business needs
Prior healthcare experience

Senior Customer Care Specialist Resume Examples & Samples

Handles high level, high risk complaints from Executive Offices, Regulatory Agencies and other sources/channels
Handles complaints directly from Executive and Senior Management and is responsible for resolution and follow up regarding these complaints. Communicates findings via preparation of an Executive Summary to management
Possess knowledge of regulations and laws to enable candidate to exercise independent analysis of root cause to ensure complaint responses comply with regulatory and legal expectations and requirements
Ability to independently identify opportunities to improve products, services and processes within the department or bank-wide
Act as a liasion between the Customer Care Department, Centralized Compliance Department, Legal and other internal business partners to align expectations, enhance knowledge and processes in Customer Care and build strong working relationships. Incorporate recommended changes and enhancements in the complaint handling process from these relationships into the Customer Care department, including training other Specialists in the unit
Effectively investigate and resolve customer complaints with accurate information, utilizing judgment, operation and technical knowledge
Exercise decision-making based on product, systems, policy and branch operations knowledge
Adhere to associated Service Level Agreements (SLA’s)
Creates written drafts for correspondence, and seeks Compliance approval when necessary
Issues timely and accurate documentation and correspondence to customers and departments
Maintains accurate documentation on departmental database and electronic files
Prioritize problems as they arise
Escalates for guidance when necessary
Performs audits and control monitoring with respect to complaint responses, executive summaries and root cause analysis within department as needed
Promotes and explains our products/services to customers on an ongoing basis in order to maximize opportunities
Committee and project participation as needed
Covers the Customer Care Specialist II responsibilities when necessary
Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management
Promote an environment that supports diversity and reflects the M&T Bank brand
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable
Associates Degree plus four years of escalated customer service experience
In lieu of degree, six years of customer service experience with four years of escalated customer service experience
Proficient in Microsoft Office (MS Excel and Word)
Banking experience preferred
Recent law school graduate or paralegal experience
Legal or Compliance background beneficial
Detailed knowledge of all M&T systems/applications
Excellent decision-making skills based on extensive product, systems, policy and branch operations knowledge
Ability to interface with all levels throughout organization
Respect all matters of confidentiality associated with the bank, customers and employees
Maintain knowledge and understanding of all operations, policies and procedures
Analytical, accurate and detail-oriented while working under pressure
Demonstrate an ability to remain organized while handling and prioritizing multiple problems and initiatives in a fast paced environment

Member Orientation Customer Care Specialist Resume Examples & Samples

Fluent in English and Spanish, with ability to speak, read and write both
Proficiency Microsoft Office Programs, including Word and Excel
Knowledge of PowerPoint and Access
2 years previous Call Center or related customer service experience

Senior Customer Care Specialist Resume Examples & Samples

Leverage system and application documentation to create identify and create support requirements and collateral
5-10 years experience in customer support or related software industry experience
Experience with dDesign and implementation of SaaS and/or eCommerce support programs and solutions
Prior product, program or support management background
Proven results in delighting and satisfying customers through direct interactions
Excellent planner
Schedule driven
Decision driver
Great listener
Business savvy
Highly accountable
Impact focused
Globally aware

Homeowners Asst Customer Care Specialist Resume Examples & Samples

Analyze the borrower situations and requests. Responding to all borrower inquiries in a timely manner
Commitment to a sound customer experience and dedication to assist the borrower with any loan questions including but not limited to Loss Mitigation, Foreclosure, Bankruptcy, Escrow or related Customer Service issues when applicable
Knowledge of all Loss Mitigation options offered by Fifth Third Bank and available to the borrower
Must be able to provide the borrower on the actions needed to be evaluated for Loss Mitigation options, specifically the application process, pending deadlines and the denial appeal process if applicable
Welcome calls to the borrower
Full and complete servicing system documentation on all borrower contact and contact attempts
Ability to provide timely live telephonic responses to all customer inquiries regarding the Loss Mitigation application process or other loan related inquiries
Responds and researches customer inquiries. Researches appropriate course of action. Follows up with management when needed to escalate potential issues
Extensive knowledge of FiServ, ALS, CACS, COMIT and ACE
Review foreclosure holds and pending foreclosure action for accuracy. Possessing full knowledge of circumstances under which Fifth Third may make a referral to foreclosure
Ensure timeline are being met
Continue to monitor loan resolution status from 45 day delinquent through the Loss Mitigation effort and until Foreclosure sale. Acknowledging special GÇ£continuity of contactGÇ¥ designation and responsibility does not end until the loan is current for athree consecutive months
Ensures that all required documentation is made available to management for problem resolution
Corresponds with borrower on account status and progress
Updates records to ensure that the customer has received the appropriate assistance, and that Fifth Third Bank has knowledge of the location and condition of the collateral
Reviews and analyzes pay histories and customer records
Ensures system is properly updated for monthly reporting
Performs other duties as assigned by the management team
Interacts with numerous internal departments to obtain information and complete research necessary for customer inquiries
Assist internal departments with following up on missing Loss Mitigation application documents
Minimum 2 years Collections or Default Servicing experience
Intermediate proficiency level in Microsoft Word and Excel
Understanding of collections and default servicing practices. Loss Mitigation, foreclosure, bankruptcy and REO experience preferred
Ability to evaluate a customer’s situation without judgment being a customer advocate
Excellent customer service skills with both external and internal customers
Required to know & adhere to FDCPA / Privacy Act / state laws as well as other bank policies and investor requirements in regards to collection guidelines
Strong telephone and follow-up skills, and the ability to meet deadlines
Working knowledge of collection processes and procedures required
Must be able to work in a team environment to interact with employees and all levels of the organizations

Customer Care Specialist Resume Examples & Samples

MS Office Skills Required
2-3 Years Of Expirience In Costumer Service
Must Be Able To Work Early Hours

Humanavitality Customer Care Specialist Resume Examples & Samples

Proficiency in all Microsoft Office Programs including Word and Excel
Capacity to maintain confidentiality
Excellent written and verbal communication skills
Availability to attend training - (5 weeks) 8:00 AM - 4:30 PM Monday - Friday

Call Centre Customer Care Specialist Resume Examples & Samples

1 year in a customer service position
Proficiency in a PC-Windows environment, with strong keyboarding skills (minimum typing speed of 30 wpm)
Dynamic interpersonal and communication skills
Strong team focus
Start Date: July 13, 2015

Customer Care Specialist Resume Examples & Samples

Preferred Call Center or Administrative experience
Superior typing skills are required
Must be able to adapt and learn quickly

Customer Care Specialist Resume Examples & Samples

Comfortable working in a team environment
General knowledge of computer functions
Ability to work any shift between 7:45 am -11 PM, Monday-Sunday

Licensed Health Customer Care Specialist Resume Examples & Samples

Answer incoming calls from members
Determine the nature and resolution of customer issues and questions
Research and resolve member inquiries
Achieve specific call targets to include quality, average handle time and overall customer satisfaction
Other customer service related duties as assigned
Give direction to members on their Medicare accounts
Health Insurance active License MANDATORY
High School Diploma (or equivalent)
Minimum one year prior customer service experience working with seniors involved in Medicare enrollment, call center operations, and responding to problems or enrollment issues
Must be skilled in handling senior citizens, working with seniors who are difficult or challenged in communicating, and be able to ask questions that address
Ability to learn new materials and be able to retain important statistics and information that could be important to retiree understanding of advantages of Medicare Advantage plans
Previous experience with Healthcare or related field preferred
Strong verbal and written communication abilities; effective interpersonal skills
Solid analytical and problem solving abilities
Strong quality orientation; attention to detail; ability to learn and adhere to compliance/ audit requirements
Strong organizational and follow up skills; ability to effectively multi-task and maintain composure in a high-volume environment
Team oriented; flexible to change
Solid business acumen and process orientation
Must be computer skilled to learn and operate the case management software that is installed in the call center - proficiency with MS Word, Excel and PowerPoint. Solid technical aptitude required
Demonstrated reliability and dependability
Ability to maintain confidentiality and appropriately handle sensitive information with tact and discretion
Ability to pass a background investigation and drug screen
Medicare generally, including Medicare coverage, Medicare benefits, Medicare eligibility, Medicare premiums, Medicare provider participation; similarities and differences between traditional Medicare works versus Medicare Advantage
The specific details and differences between Medicare Advantage, Prescription Drug Plans, Medigap and other insurance products
Medicare’s eligibility procedures; ability to explain eligibility issues and differences between group health plan eligibility and Medicare eligibility rules
Hours of operation will be Monday through Saturday 8 AM - 9 PM ET.*

Customer Care Specialist Resume Examples & Samples

Demonstrate a high level of understanding of customer needs in a fast-paced team environment
Facilitate problem resolution and first call response to increase customer satisfaction
Support internal and external customers with facilitating and administrating processes for pre-owned, Demonstrative and returned equipment
Ensure timely and accurate responses to customer inquiries on billing inquires, payment application discrepancies, and other miscellaneous matters pertaining to their account
Responsible for the follow up and collection of customer insurance renewals and financial statements
Partner with customers to assist in clearing miscellaneous unidentified/unapplied amounts on their accounts according to company policy guidelines
Provide customers with specific reports as required
Team player who can liaise with various departments in order to satisfy customer requirements and inquiries
“COMS” expertise to enable business growth by increasing customer experience
Continually train on proprietary system enhancements in order to enhance ability to service customer requests more efficiently and effectively
Administrative compliance requirements for live cheque process
Adhere to records management guidelines
Liaison with Genpact resources to optimize customer experience results
Drive simplification through Simplean initiatives
Bilingual English/French is essential for this role - ability to read and write in both official languages at a professional level for the interpretation of manuals, policies, and procedures
High School Diploma or College
Minimum 3-5 years’ experience in customer service role in leasing, financial services or call centre environment
Strong technical aptitude in Microsoft Office applications
Must be able to work shifts between 8:30am – 7:00pm
Energetic quick learner who enjoys working with Customers
Should be able to operate well in a fast paced, multi-tasking environment
Must be organized, proficient in basic mathematics, and demonstrate problem solving abilities
Excellent communication, interpersonal and customer service skills
Should have sound practical judgment of priorities and time management
Communicate professionally and effectively with all levels of the organization
Bachelor’s Degree in business or related field
Working knowledge of leasing and loan products

Customer Care Specialist Resume Examples & Samples

Effective communication with consumers by composing accurate, prompt and effective replies to consumer contacts
Develop a basic knowledge of company services and all products including product composition and package directions
Adhere to all company policies and guidelines
Bilingual (Spanish) preference

Customer Care Specialist Resume Examples & Samples

Provide outstanding service and create an exceptional customer experience while maintaining established service levels
Respond to customer inquiries regarding product availability, status of prior orders, medical billing, EOB’s, claims, and invoices
Ensure status of account is current and update all outdated information
Possess thorough knowledge of client’s healthcare products and services upon completion of requisite training
Provide customer service with courtesy, integrity and efficiency to exceed customer expectations
Accurately document accounts in a detailed and timely fashion on all customer contacts according to the database parameters and the guidelines defined within the respective Standard Operating Procedures (SOP’s)
Prior experience in healthcare, medical billing, and/or customer service highly preferred
Knowledge of Medicare/Medicaid, medical insurance, and claims processing preferred
Efficient and effective verbal and written communication and listening skills required
Strong computer and keyboard ability: Microsoft Word, Microsoft Outlook, and the ability to learn multiple databases required
Ability to multitask during a conversation, combining listening skills, talking, typing, and system research simultaneously required
Well-developed problem analysis skills with proven ability to make quick and effective independent decisions required
Ability to demonstrate the willingness to professionally cooperate with others and work in a team environment required
Proven ability to meet established (KPI’s) Key Performance Indicators
Proven ability to professionally receive developmental and positive feedback from coaches and supervisory staff. * *

Customer Care Specialist Resume Examples & Samples

Determine and providing accurate first contact Resolution and key on demand data within HR matters,
Managing employee issues end to end,
Conducting appropriate research and analysis according to each request,
Ensuring proper understanding of employee’s needs or concerns,
Communicating with professionalism while building a trust relationship to become the first and main point of contact for the employees,
Following up when cases need to be escalated with all parties involved,
Ensures all service request are recorded in Salesforce as a case, ensuring accurate and timely keying in of data,
Review and act on client feedback to help improve service delivery

Customer Care Specialist Resume Examples & Samples

Build lasting, trusting relationships with members
Help members navigate health and wellness opportunities
Influence members decision to adopt guidance provided
Proactively educate members through their preferred method of communication such as phone, email, web chat, social
Receive, document and own to resolution member inquiries by using established best practices including reaching out to other areas for coordination of resolution
Share best practices and lessons learned
Actively engage in Humana’s culture of wellness
Experience working in a customer service setting
You must be available to work an assigned shift between the hours of 8 a.m. and 8 p.m. Shifts can change at any time based on business need
Ability to learn and then multi-task using several computer programs, such as Customer relationship management systems, Word, Excel, internet and database software
Personal accountability for work and productivity
Exhibits agility, adaptability and openness to new ways of thinking and operating
Passion and tenacity for issue resolution
Ability to demonstrate patience and empathy for our members
Past experience with multiple service channels i.e. phone, chat, email, social

Customer Care Specialist Resume Examples & Samples

You must be available to work assigned shift between the hours of 7 A.M. and 8 P.M. Shifts can change at any time based on business needs
Ability to work independently with little to no supervision
Proficiency in Microsoft Office Programs, including Word, Outlook, and Excel

DC Customer Care Specialist Resume Examples & Samples

Informs customers about services available and assesses customer needs
Prepares standard reports to track workload, response time and quality of input
Must have at least a High School Diploma or GED

Customer Care Specialist Resume Examples & Samples

Utilize the call tracking application to identify records requiring research
Perform research and document resolution in Call Tracking and follow up with respective MCO when needed
Communicate research results to members of the Self-Directed community as needed
Assist in the identification of areas in which additional training would benefit Call Center Agents
Answer incoming Xerox Self-Directed Community Benefit calls during peak periods, if necessary
Ensure research requests are completed in adherence to stated service level agreements
Facilitates call center escalations
Assists Members/Support Brokers/Care Coordinators/UM Nurse reviewers with Self-Directed Community benefit fiscal management agency questions
Assists Employees with payroll reports
Provides individual one-on-one provider or group trainings
Provides Webcast training
Must have experience with public speaking and presentations
Must be available to travel and be flexible to travel on short notice
Demonstrated experience with elderly and disabled individuals and their families
Must demonstrate an ability to work independently, but also as part of a team
Must demonstrate the ability to work in a fast-paced, production oriented environment and be able to work under stressful, time sensitive deadlines
Required to work hours necessary to accomplish tasks which includes overtime
Must have excellent attendance and reliability
Must have excellent oral and written communication skills, and demonstrated analytical skills
Must have experience with Microsoft Office products
Projects as assigned

Customer Care Specialist Resume Examples & Samples

Customer Care experience in the Communications or Mass Media Industry in an office environment. (Previous work experience in such companies as Comcast, Cablevision, Satellite companies preferred but not required)
Strong Technical Problem solving skills with field technicians
PC Hardware knowledge through Work Experience or Education
Basic/intermediate knowledge of MS Office including Outlook and Excel

Customer Care Specialist Resume Examples & Samples

Provides a wide variety of administrative and staff support services to an organizational unit
May perform one or more of the following duties
Assists in budget preparation and control activities
Assists in the preparation and control of records, statistics, and reports regarding operations, personnel changes, etc
Administers programs, projects, and/or processes specific to the operating unit served
Serves as administrative liaison with others within and outside the company regarding administrative issues related to purchasing, personnel, facilities and operations. Additional Job Responsibilities In a team environment this position will receive and respond to telephone inquiries by looking up information in the software database and will use standard phone scripts as well as logical thinking skills in an investor relations non-traded stock environment. Also research and resolve inquiries or escalate calls appropriately and in a timely manner
1 years consistent work experience with a clear speaking voice, good pronunciation, grammar and excellent phone manner
Proficient computer skills, Microsoft Office
Good organizational skills and decision making ability
Detail oriented with a commitment to quality, confidentiality and accuracy

Customer Care Specialist Resume Examples & Samples

High School Diploma/GED required.//
Excellent oral and written communication skills a MUST!//
Must be able to type at least 25 words per minute.//
Responds to telephone inquiries and complaints using standard scripts and procedures.//
The ability to work autonomously, with little direct managerial supervision//
Organizational and time management skills with the ability to handle multiple tasks simultaneously/./
Experience with Web Chat environment and responding to “Contact Us” feature on client landing page/./
Strong computer skills to include Windows, Microsoft Office, and Internet Explorer/./
Prior Defined Benefits, Health & Welfare and/or other benefits administration experience preferred/./
All other duties as assigned.//
4-year college degree or equivalent work experience PREFERRED.//
Prior Defined Benefits, Health & Welfare and/or other benefits administration experience preferred.//
Experience with Call Statistical Measure PREFERRED//
Business Writing experience PREFERRED

Customer Care Specialist Resume Examples & Samples

Excellent oral and written communication skills a MUST!
4-year college degree or equivalent work experience PREFERRED
Bilingual (English/Spanish) 100% PREFERRED but not required

Customer Care Specialist Resume Examples & Samples

Schedules work to ensures accurate phone coverage monitors priority of calls and shifts escalated calls to assure resolution to problems
Must have at least 1 year of Call Center experience
Must have at least a High School Diploma or GED but PREFER Associates, BA/BS degree, Master’s degree, or PHD

Limited Term Customer Care Specialist Resume Examples & Samples

1 – 3 years inbound and/or outbound customer contact center experience
Ability to multi-task while using multiple computer systems simultaneously
Previous inbound and outbound contact center or related customer service experience
Must be available to work any 8 to 10 hour work schedules including early AM, early PM and weekends
Must have availability to work overtime as needed

Customer Care Specialist Resume Examples & Samples

1 - 3 years customer service experience or experience in medical office/facility
Must possess effective written and verbal communication skills, listening skills, and attention to detail
Must be available to work during the hours of 7:45am - 11:00pm Monday - Friday during non-peak season and 7:45am – 11:00pm Monday – Sunday during peak season
Availability to work overtime as determined by business need
Call center environment preferred
Background in health insurance preferred

Customer Care Specialist Resume Examples & Samples

Must live in Anchorage area
Must be familiar with computers and able to key accurately
Medical terminology is a plus

Customer Care Specialist Resume Examples & Samples

Ability to work an 8 hour shift anytime between the hours of 6 a.m. to 6 p.m., Monday through Friday with the flexibility to work overtime based on business needs
Prior experience in the pharmacy (i.e. Pharmacy Tech) or healthcare field
Exhibit agility, adaptability and openness to new ways of thinking and operating
Fluency in Spanish both written and Verbal

Customer Care Specialist Resume Examples & Samples

At least one year customer service experience
Ability to handle a constant volume of phone inquiries in a fast paced environment
Strong typing and computer skills along with using multiple computer applications simultaneously
Customer service experience in medical office/facility

Customer Care Specialist Resume Examples & Samples

Receive, document and resolve customer inquiries by using established best practices
Educate customers, providers and employers about Humana’s products and services over the telephone
You must be available to work an assigned shift between the hours of 7:45 a.m.- 11 p.m. Monday-Sunday (Shifts can change based on business need)

Customer Care Specialist Resume Examples & Samples

Open, sort and distribute mail
Update Dividend Reinvestment plans within 24hrs of statement received
Create accurate entitlement calculations for client base
Work with team members on various long and short term projects
Process Voluntary Corporate Action notifications
Strong rapport building
Ex cellent communication (written and verbal)
Manage multiple tasks concurrently and meet deadlines
Detail and goal oriented
Problem solve independently
Undergraduate or Graduate Degree in Accounting/Finance/Economics; or other business degree
Mathematical and analytical skills and a strong familiarity with Microsoft Excel
Experience with securities, mutual fund and dividend reinvestment a plus

Customer Care Specialist Resume Examples & Samples

Monitors incoming mail and documents
Process flows within specific assigned functional area
Problem solving

Customer Care Specialist Limited Term Resume Examples & Samples

Strong typing and computer skills
Ability to work an 8 hour shift anytime between the hours of 7 a.m. to 9 p.m., Monday through Friday with the flexibility to work overtime and weekends based on business needs
Ability to multitask within several computer systems while on the phone
Excellent interpersonal skills with ability to show emotional intelligence and compassionately interact with members
Must display an ability to prevent irrelevant issues or distractions from interfering with work completion

MRA Customer Care Specialist Resume Examples & Samples

Proficient in Microsoft Office Programs
Strong attention to detail and ability to multi-task
Superior communication, possessing professional, diplomatic demeanor
Capacity to maintain confidentialiy
Customer service background

Customer Care Specialist Resume Examples & Samples

Identify customer needs and interpret the Motor Vehicle Code, policies, and procedures to the customer’s level of comprehension
Neutralize challenging or escalated customer situations
Show empathy for customers’ problems and resolve issues by taking appropriate action; research and resolve customer disputes and inquires
Present a professional and courteous image to represent customer-focused PennDOT standards
Use proactive listening skills and probing techniques to better understand the customers’ perspectives, behaviors, and motivations
Balance quality and quantity; provide information accurately and professionally in a timely fashion in order to assist the maximum number of customers
Maintain required confidentiality of driver license and motor vehicle records
Monitor, evaluate, and adapt behavior to respond to a variety of ages, ethnic, and cultural backgrounds
Display a positive attitude while meeting or exceeding the demands of a given situation, task, or performance standard
Remain calm and professional during stressful circumstances
Conduct self in a manner that maintains harmonious working relationships
Act with integrity and professionalism at all times
Minimum one year customer service in a call center environment, or two years of general customer service
Experience solving complex and escalated customer situations
Reliable attendance history
Intermediate to advanced computer skills; IS400 experience is a plus

Defined Contributions Customer Care Specialist Resume Examples & Samples

Must have at least 1 year of Call Center experience with previous experience in DC or other financial background is helpful
Call center experience is not required as long a strong background in customer service exists
Must be comfortable being able to multitask and solve customer problems

Customer Care Specialist Resume Examples & Samples

Proficiency in all Microsoft Office Programs specific to Word & PowerPoint
Ability to interact telephonically with members and providers
Insurance and or health plan experience

Customer Care Specialist Resume Examples & Samples

Experience with Health & Welfare Benefits
Work daily with MS Excel, MS Word, MS Project, SQL, Internet, Pass
Must have at least 3 years of Call Center experience

DB Customer Care Specialist Resume Examples & Samples

Proficient with Microsoft Office including Excel, Outlook, Access and Windows and Internet Explorer
Able to multi-task in a computerized system, responding to customer inquiries in a call center environment
Observe participant contacts and evaluate Service Center Specialists (SCS) using established contacts standards and client specific expectations (two to four monitors and associated evaluations each month depending on contractual obligations)
Provide continual communication associated with quality performance at the SCS level to respective Team Managers delivering coaching and development
Notify respective Management and Trainers of any persistent problems associated with individual performance or procedures that require enhancement
Using results of evaluations and associated trending, recommend either additional training for staff or modification of procedures to increase efficiency, effectiveness or standardization
Provide supplemental coaching and feedback associated with Rep performance as requested
Raise awareness when performance standards fall below target levels, provide detailed analyses of the root causes and suggest options for corrective actions
Work with training department to communicate trend observations and develop correction strategies
Provide monthly reporting on team and individual observations to varying levels of call center and SBU management
Strong understanding of call center metrics and statistical principals
Advanced knowledge of customer service principles
Recognize trending in call handling evaluations related client specific protocols and to specific functional knowledge areas, DB, DC, and H&W
At least 2 years of call center experience, preferably in an outsourcing environment
Exemplary levels of quality performance, defined through achievement and consistency
Prior benefits administration experience, (multiple disciplines, DC, DB, H&W,)
All other duties as assigned
HR Benefits, Financial, Defined Benefits experience all preferred but not required
Six Sigma certification preferred
Experience with quality monitoring programs and systems
English/Spanish 100% bi-lingual a plus

Customer Care Specialist Resume Examples & Samples

Must be available to work any shift between the hours of 10 am - 8 pm Monday - Friday
Proficiency with computer programs and the ability to toggle between multiple systems
Ability to empathize with the member
Ability to work independently and be accountable for one's work

Customer Care Specialist Resume Examples & Samples

Strong issue resolution skills
Ability to anticipate the customer's needs
Ability to engage and empathize with customers
Must have basic computer skills/typing ability
Ability to work an 8 hour shift anytime between the hours of 9 a.m. to 6 p.m., Monday through Friday
Proficiency in Microsoft Office Programs, including Word, PowerPoint, Excel, and Access

Customer Care Specialist Resume Examples & Samples

Healthcare experience a plus SKILLS
Experience with Microsoft Office applications, including Word, Excel and Outlook
Must be able to manage conflict effectively and professionally
Excellent time management skills,
Excellent organizational skills and attention to detail. KEY QUALIFICATIONS AND EXPECTATIONS

Customer Care Specialist Resume Examples & Samples

Provide world class support for active and former Coca-Cola employees, serving as the main point of contact for every program or policy inquiry and other HR related on demand requests or concerns, including complex, sensitive and/or confidential inquires, received thru any of the available contact channels such as: phone, email, chat, video, etc. This will be done by
Communicating with professionalism while building a trust relationship to become the first and main point of contact for the employees
Managing employee’s end to end cases
Setting right expectations with the employees and others involved
The Customer Care Specialist will prepare high volume on-demand key requests such as Verification of employment letters and will make them available for employees within the less possible time. Will also prepare customized reports as required by the organization and answer data interpretation queries. Will improve the reporting capability by identifying repetitive requests and standardizing and programing reports when possible and adjusting to the organization’s specific needs
The Customer Care Specialist is an expert on all HR related processes, company tools, policies and procedures and BU specifics. The Customer Care specialist will identify any self-training gap, missing or wrong information at the company documentation and/or processes that that need to be optimized and address it immediately as appropriate to ensure gap is closed, reference materials are updated and/or processes are improved. Analyses possible problems or issues and involves proper resources to identify root causes and be able to help implement the right solution. Actively participates in customer satisfaction improvement initiatives
The Customer Care Specialist meets and exceeds quality and productivity metrics while maintaining a constant focus on improving the Customer Experience and attaining high levels of Customer Satisfaction. Each member of the team will work for achieving individual and common goals within the team
Good at task/time management and to follow up on outstanding items
Strong communication, oral, written, listening and interpersonal skills
Ability to work well with other team members, and assist in achieving team goals, foster trust, actively work to continuously improve self, and demonstrate commitment to the organization
Both English and Japanese language proficiencies are requirements

Customer Care Specialist Resume Examples & Samples

Bilingual Spanish and English – *Preferred not required
Customer service experience (call center / person)
Preferred Credit Card experience either in a bank or call center environment
Must be positive and have a great attitude
Must have great communication skills, attention to detail, can type, able to identify customer needs, problem solver
Basic / intermediate computer knowledge
Must be flexible to work first or second shift

Customer Care Specialist Resume Examples & Samples

Researches information in caller’s case to provide one call resolution
Notates caller’s concern into multiple tracking systems and fields the concern to the appropriate agency for resolution
IV-D Theory
Child Support Background
Multitasking of various systems while on the phone customers
Typing and listening while speaking with customers
Typing proficiency over 35 WPM
Handle all on the phone functions, while seated for a period of 8 hours a day

Long Term Project Based Customer Care Specialist On Site Resume Examples & Samples

Strong Data Entry skills
Minimum of 1 year or more customer service experience
Must pass a criminal background check and drug screen
The available for a shift during the hours of operation are between 6:00am to 5:00pm EST
Must have excellent computer and communication skills (verbal and written)

Customer Care Specialist Resume Examples & Samples

Demonstrate a highly professional demeanor while providing exceptional service to our customers via phone and e-mail. Issue resolution should be executed within the timeframe set out by the One Kings Lane service level target
Troubleshoot and resolve customer issues and complaints with the utmost of care and respect by listening to their concerns and negotiating a satisfactory resolution
Follow customer service policies and procedures to ensure consistent customer satisfaction, always doing the right thing for both our customers and our business
Executes all customer support within the processes noted in the guidelines published by leadership. Commitment to use all systems and tools as prescribed within these guidelines
Escalates issues to Escalation Lead when appropriate
Maintains and updates both case and customer files and information
Customer Facing Experience in a prior position required, preferably in a retail, luxury brand
Demonstrated computer proficiency including email, web applications and contact management software, Excel, Word, Outlook and database systems
Ability to work in multiple platforms with cross-functional teams
Problem solver. Solution oriented
Ability to quickly learn new tools and process. Ability to understand and retain details. Eager to learn and advance. Intuitive
Adapts to change well. Resourceful
Must be able to work in a team or independent environment
Highly organized with demonstrated attention to detail and ability to meet deadlines and multi-task. Understands importance of sense of urgency
Strong follow up and follow through
Exemplary communication skills, both verbal and written. Professional phone etiquette, strong vocabulary, and outstanding writing and proofreading skills a must
Must have excellent tone over the phone, enthusiastic, engaging, etc
Active listener. Ability to be conscientious and have apathy
Remains calm, yet confident, under pressure

Customer Care Specialist Resume Examples & Samples

Proficiency in Microsoft Office Programs, including Word, and Excel
Ability to toggle between two or more computer systems at one time
Work schedule for this position is Monday - Thursday 10:00 am - 7:00 pm and Friday 9:30 am - 6:00 pm
Must be available to work overtime and/or weekends during peak season

Customer Care Specialist Resume Examples & Samples

Ability to handle a constant volume of phone inquires in a fast paced environment
Excellent written and verbal communication skills and strong attention to detail
Must be available to work any shift between 8:00 am - 8:00 pm Monday thru Friday
Must be available to work overtime and weekends during peak season (October-March) or based on business need
Ability to speak and type simultaneously while using two or more computer programs
At least one year of customer service experience
Proficiency in Microsoft Office Programs
Previous experience in a medical office/facility
Background in healthcare

Customer Care Specialist Resume Examples & Samples

Proficiency in Microsoft Office Programs, including Word and Excel
Previous inbound call center
Previous banking or accounting experience

Customer Care Specialist Resume Examples & Samples

Clearly explain details related to government healthcare programs available
Ability to read and interpret varied documents
Have experience working with AIS/CW/ODM/Microsoft Office, preferred
Ability to type 25 WPM or greater
Ideally seek, at least 2 years of Call Center/Customer Service Experience
Preferred to have MS Office Intermediate Level Skills - Word, Excel, Outlook
General Computer skills required – including general typing, ten key, etc
High school diploma or applicable GED
English required – Spanish is a plus
Experience with AHCCCS is helpful, but not required

GBS Customer Care Specialist Resume Examples & Samples

Ensuring proper understanding of employee’s needs or concerns
Conducting appropriate research and analysis according to each request
Determine and Providing accurate first contact Resolution and key on demand data whenever possible
Using the right available tools and documenting all relevant information
Following up when cases need to be escalated with all parties involved
The Customer Care Specialist is responsible to coordinate and deliver timely training to all New Hires and New Managers in the company in HR related processes, tools and resources available. Is also responsible to keep track of training history. The Customer Care Specialist is responsible for delivering process and tools training to new hires within the same team. Also helps improve team’s expertise, by sharing relevant examples and best practices
At least 3 years in Customer Service Experience
Human Resources Experience preferable
Training delivery/facilitation & coaching experience
Experience interpreting data analytics to derive business insight and drive Customer value
Strong customer service attitude
University/Bachelor’s degree

Customer Care Specialist Resume Examples & Samples

Associate Degree
Related work experience
People & Service oriented
Some experience in Health Care Industry / Medicare and Commercial

Customer Care Specialist Resume Examples & Samples

Utilize good interpersonal skills, such as listening, clarifying, confirming, and tact and diplomacy with CSRs, management, and customers
Utilize Issuetrak ticketing tool, for the purpose of tracking of all customer escalations
Maintain contact information in a centralized location for the Executive Resolution Team for all departments for the purpose of resolving customer escalations
Coordinate with Supervisors, Managers, and Department Heads in all departments for the purpose of resolving customer concerns

Customer Care Specialist Resume Examples & Samples

Proficiency in Microsoft Office Programs, including Word, PowerPoint,
Minimum of 1 year experience in a customer facing position in a healthcare environment
Ability to multi-task using multiple databases and computer screens

Customer Care Specialist Resume Examples & Samples

6 months experience within a retail environment preferred
Must be able to score successfully on two skills assessments
Able to work in a fast pace environment and demonstrate a high sense of urgency
Understanding of computer systems, with the ability to troubleshoot technical issues with minimal assistance

Customer Care Specialist Resume Examples & Samples

Consult and maintain relationships with existing customers and educating them about Ready Auto Transport
Provide responsive and timely telephone, chat, and email support
Effectively communicate with sales staff (and other departments)
Use problem-solving skills to resolve customer issues

Customer Care Specialist Resume Examples & Samples

Provides effective communication with consumers by composing accurate, prompt and effective replies to consumer contacts
Project a professional company image through all phone interactions
2-4 years of previous telephonic customer service experience handling inbound calls required
Ability to learn, retain and effectively communicate medical information and provide technical details to customers
Excellent verbal and written communication and listening skills
High degree of data entry accuracy and attention to detail
Proficiency in Microsoft Office including Word, Excel and Outlook

Customer Care Specialist Resume Examples & Samples

Excellent oral communication skills
Must be available to work an 8 hour shift Monday - Friday 11:30 A.M. – 8:00 P.M. (No mandatory overtime or weekends required)
Prior experience with or knowledge of Medicaid state application process or any Medicaid and/or Medicare experience
Proficiency in all Microsoft Office Programs, including Word, Excel, and Access
Related work experience, preferably in social work, insurance enrollment or the health solutions industry

Customer Care Specialist Resume Examples & Samples

Communicate with internal teams to improve SolarCity customer service
Provide Tier 1 technical support
Handle escalated customer inquiries including follow up and all communication
Answer questions regarding system performance, maintenance and billing
Ability to speak, read and write in Spanish & English is required
Ability to accurately type 45 words/minute
Ability to thrive in a busy call center environment
Team player attitude a MUST!
Detail-oriented, resourceful and able to manage shifting priorities
Regular, reliable and predictable performance required
Ability to work well with others in a collaborative team environment
Must be able to successfully pass a pre-employment criminal screen. Additional pre-employment driving and drug screens may be required based on job responsibilities

Customer Care Specialist Resume Examples & Samples

Answer phone or email inquiries from customers
Ability to adapt in a fast pace changing environment
Ability to stay cool under pressure
Regular, reliable and predictable attendance required
Must be able to successfully pass a pre-employment criminal and reference screen

Customer Care Specialist Resume Examples & Samples

Perform and document real-time updates to orders, driver profiles, and restaurant account settings
Partner with other Care and Delivery Operations teams in an effort to resolve all driver, diner and restaurant questions and to create overall customer and Driver Partner satisfaction
Collaborate with the leadership team to achieve specific contact center goals in our pursuit to provide world class service

Customer Care Specialist Resume Examples & Samples

Must have a bachelor's degree
Call center and Data Entry experience a plus
Ability to work independently and excellent attention to detail
Must complete all job responsibilities in an accurate and timely manner
Proficiency in Microsoft Office Suite (Excel, Outlook, Power Point, Word)
Prior Oracle experience preferred
Data entry experience in a telecommunications environment preferred
Creation of phone, email, and faxed product orders in the appropriate database
Perform the release of all product orders to the appropriate distribution center for shipping upon completed verification of shipment eligibility
Verify pharmacy product eligibility for risk managed product orders using the risk management system
Verification of valid ship-to licensing (inclusive of name, address and license expiration) for every product order
Documenting and submitting orders that require outbound follow up
Creating Return Material Authorizations for direct, third party returns, and sample returns
Creation and mailing of patient return authorizations and outbound packages
Weekly rotation of duties - Order Verification, Phone Orders, and OM Mailbox management
Processing and appropriate inter-departmental notification / escalation of product complaints
Identify inaccurate and/or incomplete orders and follow up with the wholesaler/pharmacy to resolve
Required to maintain knowledge of company products
Responsible for a general understanding and proficiency in all database functionality
Assist with special projects as needed
Attend assigned training as scheduled and complete quizzes as required
Maintain a diminutive error rate

Customer Care Specialist Resume Examples & Samples

Responsible for account management approximately 40-70 accounts
Answering calls from accounts for order placements
Communicates directly with new and existing customers or clients on a regular basis by phone or in person to provide information and to ensure the best service possible
Provides assistance in the best application of product or services by answering all questions regarding services provided and follow up calls from sales representatives for further investigation
Work with the outside sales team as needed to ensure customer success, by identifying customers needs through intelligence to pursue sell up opportunities for the sales force
Coordinates equipment availability with Regional Service Center to forecast Preventative Maintenance schedule requirements
Partner with 3rd parties to ensure logistics, shipping and returns meet customer expectations
Analyze and interprets customer par levels, past sales, trends, costs, estimated and realized revenue and makes recommendations for account increased or decreased in par levels
Acts as a liaison between Sales, Distribution, Quality, Clinical, Medical Affairs, Regulatory Affairs, Legal, Contracting and Finance, and customers
Manage new account database and coordinates a flawless roll out to ensure a smooth transition between all parties involved
Orchestrates Emergency Access Program to facilitate urgent delivery of product and device
Updates customer’s account information
Maintains company records for regulatory compliance
Answers customer’s questions regarding product operations
Refers complaints of product or service failure to appropriate departments for investigation
Coordinates customer’s needs and other departments as required ensuring excellent customer service
May visit premises to address customer issues
Assist in training of new employees and facilitates training to other departments or areas as necessary
Responsible for general administrative office duties i.e. filing, faxing, sending packages via 3rd party
May be required to work in special projects and support team via research, tracking, schedule coordination, mailing, and internal reports
Responsible for general invoicing of customers, resolving credits, and inputting financial contracts into database
Complaint handling and follow up
Obtains Purchase Orders ( PO’s) and follows up on expired PO’s
Demonstrates complete knowledge of company’s policies, product and services
Principal Responsibilities and Duties
Education and/or Experience
Supplemental Data

Customer Care Specialist Resume Examples & Samples

Step 1 - Submit your application!
Step 2 - Complete an online aptitude assessment
Step 3 - The Orange Factor auditions!
Step 4 - References
Step 5 - You got the job!

Customer Care Specialist Resume Examples & Samples

Provide efficient and prompt customer follow-up on unresolved issues. Coordinate efforts with other support teams when necessary
Research existing processes using knowledge base software and available job aids
Utilize previous hospitality and customer services experience and the provided process flows and be able to apply that knowledge to trouble shoot issues and assist customers
Ensure Quality processes and customer satisfaction on all customer interactions
Educate customers on the TravelClick products and training resources available
Must type a minimum of 35 WPM and be proficient in Microsoft Word, Excel and Outlook and CRM utilization
Exceptional listener and communicator who effectively conveys information verbally and in writing
Flexible team player who thrives in environments requiring ability to effectively prioritize and manage multiple concurrent projects

Cox Business Customer Care Specialist Resume Examples & Samples

DATA/VIDEO/VOICE/HOSPTALITY: Receives incoming calls from commercial customers for technical support. Diagnoses and resolves customer technical support issues with emphasis on serving in a professional and courteous manner
DATA Service responsibilities include: Cable Modem Provisioning/Troubleshooting, IP and DNS management and troubleshooting, E-mail set-up troubleshooting, Plant and network problem trending, PC/MAC troubleshooting including TCP/IP and hardware problem troubleshooting, Fiber/HiCap troubleshooting, Metro-Ethernet troubleshooting, Webhosting, CBOB, CBSS and other network+ related issues
VOICE Service Responsibilities include: eMTA troubleshooting, POTS line troubleshooting PRI over HFC, Fiber/HiCap voice services, feature provisioning and troubleshooting including Voicemail, HUNT groups, caller ID, and Cox’s VoiceManager product. Diagnoses and trends issues related to geographic problems, switch issues, and effectively partners with our various Switch locations for ensuring customer resolution
VIDEO Service responsibilities include: Digital and Analog Television troubleshooting, including digital set-top boxes (MOTO and CISCO platforms), customer equipment/cabling configurations, and trends audio and video issues related to plant/network issues
HOSPITALITY Service Responsibilities include: PC/MAC troubleshooting for up to 100,000 hotel guests for internet assistance, inclusive of Email and TCP/IP settings. Remote Server configuration maintenance and troubleshooting at the hotel locations and managing guest registration issues to ensure accurate billing information to optimize Revenue of the product. Also performs dispatch functions and routes fix agents to hotel locations based on Service Level agreements at the hotel properties
DATA/VIDEO/VOICE/HOSPTALITY: Manages Problem Handling processes across all Cox Markets including Trouble ticket creation and customer follow up. Ensures accurate problem tickets and call disposition in order to effectively trend call driving issues into call center. Processes incoming/outgoing trouble tickets for customer related issues, specifically handling incoming emails/Remedy tickets needing follow up or customer required responses
Refers issues that require dispatched maintenance technicians to NSC Tier 2
DATA/VIDEO/VOICE/HOSPTALITY: Troubleshoots hardware and software configurations to isolate and determine solutions in accordance with AUP standards
DATA/VIDEO/VOICE/HOSPTALITY: Maintains current knowledge of all commercial products and uses all appropriate processes and procedures for trouble shooting data, video, and telephony systems and applications
DATA/VIDEO/VOICE/HOSPTALITY: Maintains overall industry awareness of products and services provided by both Cox and Cox Competitors nation-wide through training and self reliance
DATA/VIDEO/VOICE/HOSPTALITY: Documents problems and solutions; completes reports and service orders using large customer database
DATA/VIDEO/VOICE/HOSPTALITY: Provides billing information and resolves problems for customers escalated through Account Services for commercial billing issues.

Customer Care Specialist Shift Resume Examples & Samples

Support a high volume of contacts through e-mail, tickets, and inbound and outbound calls
Assist our Driver Partners in collecting, delivering and adjusting orders; this will include communicating with restaurants and customers
Guide Drivers through GrubHub technology, policies and procedures, and payment questions
Follow set policies and procedures to ensure consistency and operational excellence across the organization; meet and exceed performance guidelines for attendance, quality, productivity, and schedule adherence
Other duties as assigned by Care or Delivery Operations leadership

Customer Care Specialist Shift Resume Examples & Samples

Support a high volume of customer contacts through e-mail, chat, and social media as well as inbound and outbound calls
Assist our restaurant partners in confirming, delivering and adjusting orders
Perform real-time updates to restaurant account settings and document any actions taken
Partner with Marketing, Technology and other Care teams in an effort to resolve all diner and restaurant questions and ensure customer satisfaction
Follow set policies and procedures to ensure consistency and operational excellence across the organization
Produce high quality work and meet regularly with the Quality Coordinators for feedback and coaching
Meet and exceed standards for agent productivity
Work with the leadership team to achieve specific call center goals in our pursuit to provide world class customer care

Customer Care Specialist Resume Examples & Samples

Prescription Fulfillment Program
Passion for excellence and commitment to customer satisfaction
Skilled in the use of personal computers and office software including familiarity with MS Word, Excel, PowerPoint, and Outlook. JDE and Salesforce.com experience desirable
Strong decision making and analytical abilities
Ability to work with and maintain confidential information
Ability to resolve potentially stressful customer interactions
Demonstrated excellence in the continuous handling of meticulous detail
Excellent data entry, proofreading, and typing skills
Willingness to work flexible schedule when needed
2-3 years customer service, telesales, or digital marketing experience, ideally in the medical device industry
Associates degree or equivalent in business, marketing, or science preferred

New Member Assessment Customer Care Specialist Resume Examples & Samples

1 – 3 year experiences customer service experience
Knowledge of customer service principles and practices
Must be available to work any 8 to 10 hour work schedule between 7:00 AM and 7:00 PM as well as weekends
3-5 years inbound and/or outbound contact center or related customer service experience
Language skills; Fluency in Spanish and Mandarin

Customer Care Specialist Resume Examples & Samples

Work directly with 3rd party companies, dealerships and sales teams to troubleshoot a variety of technical issues
Track and document all Customer inquiries and resolutions in Salesforce.com
Escalate necessary Customer inquiries and issues to Tier 2 product and technical support teams
Perform other related duties, as appropriate to further the success of the Operations team
Able to learn quickly and adapt to change
May require weekends and/or evenings work shifts
College Degree preferred

Customer Care Specialist Resume Examples & Samples

30%
Phone coverage
Administrative duties
Complaints
Job Specifications

Customer Care Specialist Resume Examples & Samples

Placing orders (Phone/Internet/Fax/Email)
Escalated call resolution
Restaurant Resolutions
Site Support
Online Chat Response
Processing Customer Comps
Inbound or Outbound Call Center experience is preferred
Must exhibit strong initiative and creative problem solving skills
Excellent phone etiquette, interpersonal and communication skills
Strong computer keyboard skills and knowledge of Microsoft office preferred
Basic restaurant and industry knowledge a plus

Seasonal Customer Care Specialist Resume Examples & Samples

Maximize customer satisfaction & promote/maintain a good image of the company/department at all times
Ability to demonstrate professionalism during each customer interaction
Use probing & listening skills that support effective telephone communication
Handles incoming Service calls including but not limited to Claims, CCP, Auto vantage, Shopping, Tech Support password resets, and other miscellaneous services
Organize, access and comprehend product information
Access, read, key, and comprehend information on the computer terminal
Process paperwork, claims and production work in between phone calls
Process kana e-mails between phone calls
Handle calls for membership outside of hours of operation as well as after 9:00 PM weekdays and weekends

Hcpr Customer Care Specialist Resume Examples & Samples

Process Prior Authorizations via HCPR Incoming Call Center
Interact with Physician's offices, Members, Long Term Care Facilities, and Hospitals
Facilitate the “Perfect Experience” for Members and Providers
Facilitate positive service and pharmaceutical outcomes
Comfortable using Microsoft Office applications, such as Word and Excel
Must be able to use and understand computer software and programs; must be able to toggle between two or more computer programs at one time
Ability to solve problems and encourage others in collaborative problem solving
Self-directed, but also able to work well in a group
A positive, proactive attitude, energetic, highly motivated and a self-starter
Work ethic that is focused, accurate and highly productive
Ability to use mathematics to problem solve
Ability to communicate information and ideas in speaking so others will understand
Must be able to multitask efficiently and effectively
Must be a critical thinker: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Pharmacy Technician Certified
Experience as a Pharmacy Technician in a retail, mail order or hospital pharmacy setting etc
Working knowledge of Pharmacy tasks, or a demonstrated technical aptitude and an ability to quickly learn new systems

Customer Care Specialist Shift Resume Examples & Samples

Support a high volume of contacts through email, chat, and social media as well as inbound and outbound calls
Assist our partners in confirming, delivering and adjusting orders
Partner with Marketing, Technology and other Care teams in an effort to resolve questions and ensure customer satisfaction
Meet and exceed standards for agent productivty

Humana Customer Care Specialist Resume Examples & Samples

Proficiency with a computer including Microsoft Office Programs
Must be available to work any shift from 8:00 am - 8:00 pm Monday- Friday and 8:00 am - 6:00 pm on Saturdays
Ability to work on Saturdays
Pharmacy experience

Customer Care Specialist Resume Examples & Samples

Reporting directly to the Order Management Team supervisor
Performs the introduction, management, and quality review of all customer sales orders and RMA requests
Attends queries or resolution of incidents in the supply of our products and services to our customers or if not possible escalates through tier meeting structure to supervisor and Sales Support team
Inputs orders in SAP ERP following the standard processes as defined verifying delivery terms, Payment terms, prices and discounts
Communicates directly with customer or Sales team differences in orders
Resolution of incidences or escalation following the triers and timing defined by the standard processes
Communicates to customers or sales team the differences in orders, if any, and requests their correction
Management of customers with Cash Against payment
Previous confirming and sending the confirmation or pro-forma invoice by e-mail
Attends customers who come to the office to collect material without any collection reference
Communication and reconfirmation of orders to customers because of delivery delays
Management of RMA: Creation and follow-up to clousure
Telephone or e-mail service for order related queries information (delivery dates payment term queries) either internal (sales team) or external (customer)
POSO process: Backup responsible for carrying out, supervising and resolving all incidences relating to Purchase Order/Sales Order of Intercompany customers
College degree or 2 or more years experienced in similar position
User knowledge of SAP and Office applications
Fluent Spanish or English
Telephone support
Ease of learning and adapting to change
Proactive work attitude
Social skills

Customer Care Specialist Resume Examples & Samples

Strong interpersonal communication skills, dealing with both internal and external customers and Sales Force
English speaking role (any language skills are welcome)
Good organisational skills
Ability to use own initiative to make decisions and work under minimum supervision
Self motivated
Ensure the correct entry of orders using Esker “OCR” into SAP and carry out amendments in line with OM processes to reflect customers’ requirements
Control changing customer schedule requirements by interpreting existing and required schedules in line with agreements with customer and HW
Dealing with customer enquiries, expedites, delivery issues and tracking requests
Work with Production Control, PA Team and Source Factories to manage supply chain and ensure delivery of product in line with customers’ requirements
Keep focus on strategic customers, attend CFT meetings, be key contact for all customer related issues; provide regular up-dated Open Order Book reconciliations with relevant delivery dates
Provide pro-active information to customer when acknowledged promise dates cannot be met due to issues at manufacturing locations
Manage customer complaints via RMA process in SAP (warranty issues, short or wrong shipments, missing documentation etc.)
Support OM KPIs (Bookings, Billings & Backlog, Telephone Stats, Pending Orders, OTD, Response Time RMAs)
Month End/Quarter/Year End Revenue maximisation
Be focal point for liaising between customer and other HW functions (Engineering, Trade Compliance, Quality, Operations)
Represent CRC during specific projects (VSMs, OTD, CFTs)
Contract Review (as and when required)
Take turn in taking daily T2 Meeting according to CRC rota
Take turn in taking 5S Audit according to CRC rota

Customer Care Specialist Resume Examples & Samples

Sell travel arrangements and related services for clients and ensures sales goals are met in a professional and consultative manner
Use preferred vendors as determined by Connexions to maximize profits
Understand individual redemption travel loyalty program requirements. Proficient in all aspects of point redemption for appropriate clients
Provide thorough, friendly, and effective customer service to all internal and external customers in a timely and accurate manner
Maintain comprehensive working knowledge of all programs, tools and systems
Strong computer skills, ability to navigate through multiple systems at once
Meet and maintain individual monthly metrics per office guidelines as determined by the operating group
Participate fully as a team member to assist as needed in completing all functions related to servicing the client, including selling additional products
Pro-actively stay informed about all airline rules and regulations, and other industry requirements and accurately apply this information when making travel arrangements
Resolve product or service issues by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment
Keep immediate supervisor promptly and fully informed of all problems or unusual matters and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken
Handles escalated situations beyond the front line agent level including, but not limited to: cancellations, exchanges, voids, fare rules, etc

Customer Care Specialist Resume Examples & Samples

You must be available to work between the hours of 7 A.M. and 8 P.M (Central Standard Time) Monday-Friday. Shifts can change based on business needs
Must have accessibility to high speed DSL or Cable modem for a home office (Satellite internet service is NOT allowed for this role); and recommended speed for optimal performance is 5Mx1M
REACH (bonus program)
8 hours of paid VTO (Voluntary time off) time to contribute to your favorite volunteer community service event

Vitality Customer Care Specialist Resume Examples & Samples

Strong typing and computer skills and experience using multiple computer applications simultaneously
Availability to work 9:30 AM – 6:00 PM Monday - Friday
Associate or Bachelor Degree

International Customer Care Specialist Resume Examples & Samples

4 year college/university degree or greater than 5 years equivalent work experience
Demonstrated service orientation with good judgment to do what’s right for the Customer and Merial, and the ability to build effective business relationships and function as a Team player
Proactive, attention to detail, and good written/verbal communication skills
Ability to interact professionally and effectively with multiple functional roles/departments
Demonstrated ability to identify and resolve issues with minimal supervision
Functional understanding of Inventory Control processes such as lot control, shelf life, etc
Working knowledge of distribution and transportation practices and import/export processes
Ability to make good decisions with imperfect inputs
Fluency in English, with fluency in multiple languages (e.g. French/Spanish) preferred
P.C. operation and software abilities to perform analysis and present information with clarity
Oracle 11i or other central ERP information systems

Cox Business Customer Care Specialist Resume Examples & Samples

Receive inbound phone requests from Internal/External customers regarding General Billing Inquiries
Resolves Billing Inquiries at first contact in a timely and courteous manner
Receives customer payments via phone and ensures accurate account disposition through proprietary Cox tools
Handles National Account requests to ensure accurate and complete account organization, managing up to hundreds locations in multiple Cox markets
Act as the liaison between the customer and CB field organizations to resolve customer inquiries, issues, and requests
Processes direct mail and Returned Mail requests
Process & post payments in ICOMS for CB Wholesale and Service Provider customers

Cox Business Customer Care Specialist Resume Examples & Samples

DATA/VIDEO/VOICE/HOSPITALITY: Receives incoming calls from commercial customers for technical support. Diagnoses and resolves customer technical support issues with emphasis on serving in a professional and courteous manner
DATA/VIDEO/VOICE/HOSPITALITY: Manages Problem Handling processes across all Cox Markets including Trouble ticket creation and customer follow up. Ensures accurate problem tickets and call disposition in order to effectively trend call driving issues into call center. Processes incoming/outgoing trouble tickets for customer related issues, specifically handling incoming emails/Remedy tickets needing follow up or customer required responses. Refers issues that require dispatched maintenance technicians to NSC Tier 2
DATA/VIDEO/VOICE/HOSPITALITY: Troubleshoots hardware and software configurations to isolate and determine solutions in accordance with AUP standards
DATA/VIDEO/VOICE/HOSPITALITY: Maintains current knowledge of all commercial products and uses all appropriate processes and procedures for trouble shooting data, video, and telephony systems and applications
DATA/VIDEO/VOICE/HOSPITALITY: Maintains overall industry awareness of products and services provided by both Cox and Cox Competitors nation-wide through training and self reliance
DATA/VIDEO/VOICE/HOSPITALITY: Documents problems and solutions; completes reports and service orders using large customer database
DATA/VIDEO/VOICE/HOSPITALITY: Provides billing information and resolves problems for customers escalated through Account Services for commercial billing issues

Customer Care Specialist Resume Examples & Samples

1-2 years administrative office experience
2 years customer service experience in an office environment
Intermediate knowledge of Microsoft Word, Excel, and Outlook
Possess exceptional interpersonal communication skills
Demonstrate a stable employment history

Customer Care Specialist Resume Examples & Samples

Responds to escalated requests received via email by researching case files and accessing State supplied information and supplying swift, accurate, and courteous responses via phone, email, or mail
Maintains work guidance and performance measures to meet goals for delivery of service
Work to resolve escalated requests with minimal supervision
Develop and monitor work guidance and performance measures to meet goals for delivery of service
Maintain quality of service and responses provided to customers
Assist in resolving problems and issues that arise with internal and external customers
Report to management on accomplishments, achievements and productivity
Keep apprised of developments in field of expertise to ensure currency and makes recommendations to management to improve efficiency/effectiveness
Beyond High School Diploma or equivalent required and/or training
3 + years experience in a large scale, complex, multi-function call center environment
1 + years experience in a task lead or supervisory role
Child Support experience a plus
Demonstrated strong organizational and interpersonal communications skills
Excellent analytical, problem solving, and management skills
Considerable interface by phone and/or in-person with internal users, external customers and external vendors necessitates tact and strong verbal communication skills
Dependable work history
PC skills: Microsoft Windows, Word, Excel, and Outlook
Professional appearance and behavior mandatory

Customer Care Specialist Resume Examples & Samples

Have a passion for customer service
Strong communication skills, positive attitude, patience and eagerness to learn
Focused on quality, detail-oriented and the desire to achieve individual performance goals
1 year customer service or call center experience
Must have 100% schedule flexibility between the hours of 6a – midnight, 7 days a week
Strong computer skills are a must! Ability to manage 7-10 programs simultaneously
High School diploma or equivalent, preferred
Must be able to pass a pre-employment drug screen and 10-year criminal background check

Customer Care Specialist Resume Examples & Samples

Two to three years of customer service or related experience
Good knowledge of products, services, rates, terms, fees, applicable regulations and systems and procedures
Excellent telephone and interpersonal skills
Strong problem-solving and negotiation skills and ability to handle difficult customer calls
Sucessful completion of loan/line skill training
Previous experience in 24 Hour Banking preferred

Customer Care Specialist Resume Examples & Samples

Track and document all customer inquiries and resolutions in Salesforce.com
Escalate necessary customer inquiries and issues to Tier 2 product and technical support teams
Develop an expertise in Cars.com services and products and take an active role in sharing this knowledge with customers
Extremely customer-focused with a positive attitude and patience to work with non-technical customers
Excellent time management, organizational and prioritization skills
Flexible, strong work ethic and enjoys being part of a team
Verbal and written communication skills required
Able to solve problems quickly and creatively
Knowledge of the MS Office and Windows required and greater technical aptitude preferred
Familiarity with online media and tools preferred
One year work experience preferred

Customer Care Specialist Resume Examples & Samples

Handle pre and post-trip incidents – including queries, claims and complaints
Provide issue resolution within contractually agreed SLA’s
Ensure all incidents are centralised appropriately within Salesforce
Categorise incidents and provide analysis on the data
Liaise with other Departments where necessary to obtain answers or assistance
Ensure strict and measured timeliness in answering client queries in line with agreed SLA’s
Ensure high standards of quality and accuracy in all communication with clients
Take ownership of each case until final resolution of the issue
Be the voice of the customer to internal Egencia departments
Highly Customer focused
Good investigative skills
Flexible and adaptable to an evolving environment
Multilingual – English, Dutch, French & German are ideal, but not all compulsory
Strong experience of problem solving and pro-activity gained in a Customer Service environment
Experience of dealing directly with customers at all levels within organisation to resolve issues
Strong organisation and time management skills
Ability to multitask – the role will require managing several customer issues at any given time
Travel Industry experience and GDS knowledge essential
Good Communicator and Team Player

100

Customer Care Specialist Resume Examples & Samples

Basic computer skills including ability to create and edit spreadsheets and emails
Good verbal/written communication skills
Minimum of one year customer service and/or related work experience or education
Experience in insurance, banking, finance, mortgage lending or related experience
Demonstrated ability to work well in team environment and as an individual contributor
Demonstrated ability to work well in a fast paced/high stress environment
Demonstrated experience in taking initiative to improve work operations and/or enhance client satisfaction

101

Customer Care Specialist Resume Examples & Samples

Handle incoming requests from the customers to ensure prompt resolutions of the queries resulting in complete satisfaction & acceptance
Communicate effectively and professionally with internal and external customers to resolve questions and issues
High School graduate with 6 months BPO experience
Fresh graduates are welcome to apply
Willing to be assigned on graveyard & shifting schedule

102

Customer Care Specialist Resume Examples & Samples

HS Graduate
Good Communications Skills
Open to working on shifting schedule

103

Customer Care Specialist Resume Examples & Samples

Answer calls and assist with questions from Web customers, students, instructors, District and Regional Managers, National Accounts, Government and Franchise Distributors
Assist customers in automotive tool selection, toolbox selection, troubleshooting, pricing, availability, technical specifications
Provide technical support concerning information and specifications for products provided in our Matco Tools catalog and catalogs of our other suppliers
Performs inbound / outbound suggestive selling of Matco product line through programs such as Deep Discounts, Close-Out items and Volume
Buy in conjunction to meeting individual and department sales goal initiatives
Input orders / purchase orders / quotations utilizing internal ordering software systems
Work cross-functionally with subject matter experts to resolve open questions
Assist customers with warranty, returns, repairs, identification of parts and new defective products
Identify Distributors in specific areas – if none assigned, CCS will assist completely
High School Degree and or Bachelor degree or an equivalent combination of education and experience
Minimum of 3-5 years customer service / sales experience
Must be able and willing to work 11:30 am - 8 pm Monday - Friday
Strong decision making skills
Ability to work well and quickly under pressure
Experience in JD Edwards system preferred but not required
Ability to empathize with customer concerns while maintaining a professional demeanor
Ability to learn quickly on the job
Ability to multi-task in a fast-paced office environment
Ability to interpret customer issues, troubleshoot and translate those issues into resolution while maintaining a positive attitude
Detail oriented combined with strong organizational and problem-solving skills
ASE Certification or automotive aftermarket background, automotive sales, or tool sales experience a plus

104

Customer Care Specialist Resume Examples & Samples

Adheres to the Company script when communicating with prospective owners and members
Verifies package sales, including qualifying prospective owners and members, as set forth in department established qualifications
Prepares confirmation letters and various post sales emails as outline by department procedures
Responsible for saving packages that are attempting to cancel
Complies with training received on all company computer programs (i.e. I3, Clarity, and Oracle)
Maintains a working knowledge of all resorts, company products, and services as they relate to marketing and the Company as a whole
Complies with department metric requirements; 100 blended calls (inbound, outbound, and chat), 66% call connect time, pause time 16%, after call and before call work at 9%, 5 bookings on AM team and 3 bookings on PM team which equals 50 for AM and 30 for PM bi-weekly, and 30% TAC conversion
Prepares a minimum of 80 confirmation letters per day
Administers a minimum of 25 confirmation calls per day
Adheres to Company standards and maintains compliance with all policies and procedures
No prior experience or training required
No prior supervisory experience required
Ability to maintain a typing proficiency at the rate of 35 words per minute
Ability to maintain a flexible schedule and working hours, inclusive of weekends and holidays
Ability to operate general office machinery (i.e., computer, copy machine, fax machine, 10-key)
Computer proficiency in Microsoft Word, Excel and Outlook
Proficient in time management; the ability to organize and manage multiple priorities

105

Customer Care Specialist Resume Examples & Samples

Oversee all daily bank deposits, balancing and accounts receivable
Manage petty cash
Responsible for collecting payments and customer’s order balance in full
Process Third Party Finance transactions
Responsible for pulling service information from Dispatch Track
Assist with point of purchase
Schedule customer deliveries and conduct a post-delivery customer satisfaction survey
Provide effective customer resolutions in a timely manner
Process service orders and maintain communication with customer on service status
Schedule services with customers and conduct a post service customer satisfaction survey
Review open service orders with team weekly
Assist with maintaining store appearance
Assist with store inventory
Report to work for schedule shift in a timely manner
Perform other related duties or special projects as assigned
High School diploma or GED equivalency certificate
Valid Driver’s License and a maintained clear and safe driving record
At least 3 years’ experience in a retail or service related business involving customer service
Commitment to Bassett’s “Vision and Values” at all times
Answer multi-line phone system
Communicate courteously with customers by telephone, email, letter and face to face
Organize and manage multiple priorities (time management)
Provide excellent interpersonal and communication skills
Work within a team with an enthusiastic attitude
Assist objectively with problems involving various customer service situations
Effectively use Microsoft Word and Excel
Learn and efficiently operate the Bassett operating systems
Lift and/or move up to 25 pounds
Walk, stand, sit, use hands and fingers, handle or feel objects, use and/or control tools, reach with hands and arms, climb stairs, balance, stop, kneel, crouch or crawl, talk and hear, and see up close, in color, depth and distance vision, as well as the ability to adjust focus

106

New Member Assesment Customer Care Specialist Resume Examples & Samples

High School Diploma or G.E.D
Healthcare experience; Insurance or Provider
Language skills; Fluency in Spanish

107

Associate Customer Care Specialist Resume Examples & Samples

High school diploma or equivalent and 2+ years related work experience (customer service and/or call center experience preferred)
Previous experience working with Principal products, services, and systems preferred
Ability to learn and understand a broad range of benefit and claim products and apply that knowledge by referencing appropriate tools and resources
Responsible for providing excellent customer service while answering questions, gathering information and completing effective and timely applicable documentation for each call
Ability to efficiently navigate and use multiple technology solutions, including but not limited to, intranet, contact center documentation software, claim system and internal tools
Ability to work under limited supervision and be able to wear a telephone headset for an extended period of time
Must maintain confidentiality

108

Customer Care Specialist Resume Examples & Samples

High school diploma or equivalent required. AA preferred
Exposure to Higher Education valuable
Minimum 1 year customer service, help-desk, and/or comprehensive call center knowledge
Excellent written and verbal communication skills with ability to document content of phone conversations accurately
Exceptional organizational and time management skills necessary, in addition to, the ability to work closely with other team members and departments
Proficient in basic Microsoft applications (must know Outlook and Word at a minimum)
Ability and willingness to learn and gain proficiency in new software systems
Outstanding customer service and soft sales skills
Ability to determine needs of the caller and obtain necessary information without following a scripted process
Bilingual skills (Spanish) a plus

109

Customer Care Specialist Resume Examples & Samples

High School Diploma/GED Required, and AA or BA Preferred
Exceptional organizational and time management skills necessary, in addition to the ability to work closely with other team members and departments
Typing proficiency of 35 wpm/and above average data entry skills required
Outstanding customer service skills
Bilingual skills (Spanish) are a plus

110

Customer Care Specialist Resume Examples & Samples

Meet and greet customers promptly in a professional and courteous manner
Liaison between the service and sales department
Handle outbound customer calls
Schedule appointments for potential buyers
Follow-up with owner base
Realize that business is built on customer satisfaction and be devoted to guaranteeing satisfaction to our customers
Establish personal goals that are consistent with dealership standards of productivity, and devise a strategy to meet those goals
Learn to overcome objections
Follow all company policies and procedures
Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors
Working together with other Customer Car specialists to meet sales goals
Must be energetic with a positive attitude
Must be willing to work weekends
At least 1 year of sales, service or customer service experience
Confidence in your ability to be successful
A desire to work in a commission, performance-based, environment
Great attitude with high-energy personality
Professional appearance and work ethic
Self-starter and self-motivated
Ability to work well in a process driven environment
Outstanding communication skills in both verbal and written
Valid driver license in the state that you will work and a good driving record

111

Customer Care Specialist Resume Examples & Samples

Display ability to learn and advance to good working knowledge of company systems within short period of time
Communicate effectively, verbally and in writing
Effective interpersonal communication, both internally and externally
Successfully maintaining the energy and initiative required to meet the demands of a very short and intense "season"
Report to work as required and according to schedule
Provide top of the line service to answer customer service related inquiries and process orders
Answer customer's questions and provide a world class customer experience

112

Customer Care Specialist Resume Examples & Samples

Clearly understand the requirements of the Broadcast television, post production for audio and video, and music production markets
Provide technical support to accredited Resellers and customers
Comprehensive understanding of broadcast, video, audio, or notation concepts, hardware, editing techniques and terms
Comprehensive understanding of Video production, Music Production, or Composition concepts
Knowledge of computer technologies, disk systems, video, audio and networking infrastructures
Knowledge of Avid NRCS systems, such as iNews, iNews Command, and Airspeed 5000 video servers
Experience with computer programming g
Knowledge of NRCS systems, with Avid Newsroom products or those of competitors, is desirable
To have completed and passed Avid Product Line ACSR Level Training
To have completed and passed Avid Unity ACSR Level Training

113

Customer Care Specialist Resume Examples & Samples

Handle incoming requests (phone, e-mail and web) from customers and employees pertaining to customer orders, shipments, product installations, licenses, invoices and general customer service inquiries
Enter customer entitlement information into our databases
Verify customer entitlement by researching entitlement data in the corporate entitlement databases
Proactively provide status updates to customers regarding pending orders and shipments
Call customers to verify that each shipment was received to their satisfaction and to assess any additional customer needs
Follow-up with customers regarding feedback gathered from periodic Satisfaction Surveys and ensure that the appropriate AspenTech staff are notified if corrective action is required
Provide coverage for overflow telephone calls to the regional AspenTech support centers
Maintain web support entitlement by validating, authorizing and revoking end-user access
Generate reports for customer intelligence data from AspenTech field staff
Participate in other group projects and assignments as required
3 years of customer service experience in a fast-paced high-tech environment
College Degree Preferred (Associates or Bachelors)
Strong attention to details and organizational skills
Demonstrated ability to handle multiple priorities
Ability to work well with limited supervision
Strong knowledge of MS Office tools such as Word and Excel
Bilingual a plus – French or Chinese preferred

114

Customer Care Specialist Resume Examples & Samples

Provide customer support services to Avid’s end users
Handling incoming customer account support incidents via multiple channels, including phone, electronic cases and chat
Accurately log customer contacts into SalesForce CRM
Provide Order Support for Avid’s customers ordering online
Provide “Getting Started” help for Avid’s customers
Stay up to date on current processes and procedures for registration, activation, installation and e-commerce support
Reporting of unresolved customer issues to the European Customer Support Manager
Provision of customer education
Minor technical troubleshooting and maintenance on our products
Obtain a basic knowledge of the music, film and video industries
Obtain moderate overall product knowledge
Experience working in a contact center environment
Experience working directly with customers (2+ years)
Experience with audio/video editing software
Strong IT knowledge is a plus

115

Customer Care Specialist Resume Examples & Samples

Our Customer’s Success -We enable our customers to more easily, efficiently and powerfully create value and succeed with solutions that address both their current and future needs
Performance Excellence, Everyday -We set a high performance standard for ourselves in everything that we do working collaboratively to do what is right over what is easy
Creative and Open Problem Solving - We seek unique and creative solutions to the challenges of our customers, and the industry overall,

116

Customer Care Specialist Resume Examples & Samples

Answering incoming calls from our customers
Replying to emails from customers
Monitoring and responding to social media posts about our brands
Contacting and working with leaders to resolve problems as quickly and effectively as possible
Must have strong communication skills and problem solving skills
Internet navigation skills and computer proficiency is necessary

117

Customer Care Specialist Resume Examples & Samples

2-4 years of customer support experience required
Ability to work in flexible schedule (including over nights and weekends)
Associate or Bachelor's degree a plus
Work experience in a fast-paced high-tech environment preferred

118

Customer Care Specialist Resume Examples & Samples

Excellent command of the English language (if English is your second language, you need to have, prior applying for this role, Academic IELTS test - all over test score 7 or more)
Self-motivated with excellent time managementskills and ability to multi-task
Ability to deal with a range of customer situations
Great attention to detailand produce accurate results
Maintain business like communications, conduct and appearance
Good level of computer literacy
Natural ability to build relationships
Determined to achieve results
A competitive style with a passion for success
To process customer requests from initial contact through to final payment
Demonstrate effective inter-personal and communication skills to effectively assist customers
Communicate effectively with customers, peers, support personnel, and management
Identifying opportunities for improvement both for Concentrix and our clients
Displaying professionalism with all levels of people including senior management and executives
Commitment to achieving goals and objectives as an individual, in a team and for Concentrix overall

119

Member Orientation Customer Care Specialist Resume Examples & Samples

The ability to handle inbound (Member Services department) and outbound calls (Member Orientation department) by documenting outcomes appropriately by responding to member inquiries, requests regarding Claims, Authorizations, Benefit, Pharmacy Issues and Plan Change. In addition, the ability to handle (Complaint(s)) and categorize member(s) expression of dissatisfaction from both internal and external customers
Handle large volume of calls, logging calls while conducting Special Projects task
Maintained a good understanding of the Medicare line of business and a good command of all aspects of working as a Member Orientation, Member Services and Enrollment representative
Build lasting relationships with Humana’s customers
2 years previous Call Center, Medical Field or related customer service experience

120

Customer Care Specialist Resume Examples & Samples

Enter education level here
Good Communication Skills
Experience with the BPO industry is a plus

121

Customer Care Specialist Resume Examples & Samples

Clearly understand the requirements of the Post and Music Production markets
Provide technical support to accredited Resellers and customers through a variety of channels including but not limited to voice, electronic case, chat and online community
Interact with end users in an online Community environment
Generate basic reports, spreadsheets and presentations as required
Comprehensive understanding of video (or Audio or Notation) concepts, hardware, editing techniques and terms
Comprehensive understanding of Video (or Music Production or Composition) concepts, hardware, editing techniques and terms
Excellent knowledge of Mac OS and Windows XP is essential
Knowledge of Media Composer Software (Video), Pro Tools (Audio) software, or Sibelius software
Excellent technical knowledge of Avid and products especially in an inter-operational environment

122

Customer Care Specialist Resume Examples & Samples

Serve as the primary point of contact for all internal and external customer issues within a sales division; will develop and maintain customer relationships
Analyze customer requests, feedback, concerns and/or issues and provide recommended actions to management
Accept ownership of the sales order fulfillment cycle; prepare and process in a timely, accurate and complete manner all product order information necessary for packaging, shipping, pricing, and invoicing
Support the e-commerce initiatives and develop detailed knowledge of the order fulfillment process within the scope of the electronic applications
Develop knowledge of products, services, and market segments
Maintain customer, material, and pricing data integrity
Manage relationships with assigned customers with the goal to increase sales, anticipate product needs, and ensure products are delivered on time and to track upcoming projects
Manage accounts receivable reconciliation through Price and Margin Management Program (PMM), Lotus Notes Pricing Database, SAP/R3
Analyze buying trends by segment and product. Data is used to ensure products are manufactured and stocked in appropriate locations. The data also guides the sales person where there is opportunity to sell higher margin products
Act as liaison between customer and internal departments to create synergy and maximize efficiency of bulk distribution
Communicate pro-actively through outbound calling to customers and/or key contacts to meet specific objectives and maximize customer experience
Develop and mentor new team members and establish best practices for the Customer Care group
Adhere to company policies, procedures, and business rules
Assure standards of safety, environmental, team and individual performance are met in a high performance team-based organization
Address and raise the EHS standards at BASF

123

Customer Care Specialist, Iran Resume Examples & Samples

Recommending appropriate solution for customer requests, and coordinating with related teams to ensure the complete handling of the request
Ensuring the resolution of customer issues (e.g. order, technical, payment) by coordinating with Sales, Operations, Supply Chain, and other internal and / or external teams
Coordinating resolution with After- Sales Service and / or Spare Parts teams
Proactively informing customers about issue status based on inputs, and clarifies any questions. Ensures a positive customer experience throughout the entire process
Coordination with sales & marketing team in sales process where resources & project handling needed in time of offering
Reporting back on project & product sales challenges on time to responsible segment sales & marketing team & respective feeder factories and use all internal channel to success to avoid any cost impact & delay
Co-Responsibility for quality & delivery of products, system and services secured

124

Customer Care Specialist Resume Examples & Samples

Speak with travel agents and customers by telephone and e-mail to provide accurate information about products and services
Take orders or cancel policies, obtain details of issues or complaints, and to receive first notice of claims
Recommend products that best suit the customer’s travel protection needs
Adhere to Travel Insured scripts and best practices when dealing with customer and agent interactions
Promptly resolve service issues and complaints in a timely manner
Keep accurate records of all customer interactions, transactions, and all steps that were taken
Must hold a P&C license or be able to attain the license within 60 days (training provided)
Some college required, Associates degree required
Service-oriented, friendly, and caring attitude with the intention of satisfying the customer 100%
The ability to assess customer needs, meet quality standards for services, and evaluate the customers’ satisfaction
Strong listening skills and the ability to ask clarifying questions if needed
Excellent organizational and communication skills (written and verbal) required
Conscientious, committed to performing at your best
Call center experience is a plus, but not necessary
Must be able to become licensed to sell our products

125

Customer Care Specialist Resume Examples & Samples

Responds to incoming customer inquiries, complaints and questions to customer's satisfaction and ensuring all services provided conform to State Tariffs and FCC Regulations
Ensures customer requirements are met on each product/service delivered
Explains and/or demonstrates knowledge of all services, products and features, and the billing adjustment policy
Presents an integrated solution-centered approach to customers’ needs, applying technical knowledge and experience in reviewing the customer’s invoice
Strives to provide stellar customer service
Must have strong knowledge of billing practices, communication (oral and written), interpersonal, multi-tasking, and team work skills
High School diploma, GED or equivalent education and experience
Knowledge of QCC and Ensemble billing platforms
Strong computer skills with Internet Explorer, Outlook, Excel and Word
1 to 2 years of telecommunications experience
1 to 2 years experience with one or more telecommunications products/services, i.e., Voice or Data
2 to 3 years of call center experience
119331

126

Customer Care Specialist Resume Examples & Samples

Ability to perform consultative selling with customers face-to-face, via the phone and at outside events/shows
Ability to work in set location, as well as in other metro area stores upon request
Handling customer inquiries as it relates to CenturyLink's product offerings, pricing, billing, etc
Meeting established sales objectives by selling CenturyLink's consumer and business products and services
Assisting Store Manager in maximizing sales and profitability through focusing on key business initiatives, store presentation, marketing execution, inventory management, customer service, loss prevention, risk management, and daily operational cost control
Completing operational duties, including paperwork and sales reports as they relate to store opening and closing
Handling customer escalations
Adhering to CenturyLink's store policies and procedures
Ability to work a flexible schedule, including evenings, weekends, and holidays
Ability to stand in an enclosed area 100% of your shift while assisting customers
One year of retail sales or customer service experience
Basic knowledge of Microsoft Office Suites (Word, Excel, PowerPoint, Outlook)
Ability to attend a one week new hire training in Denver, CO. (company paid)
Telecommunications knowledge
Proven success in a commission sales environment

127

Customer Care Specialist Resume Examples & Samples

Engaged in constructive problem resolution and provide solutions
Address root cases and seek continuous improvements consistently look for ways to improve work process
Work independently and assist the team in realizing goals and standards, share knowledge and best practices

128

Customer Care Specialist Resume Examples & Samples

Process documents in an accurate and timely manner to ensure proper insurance coverage for homeowners and client satisfaction goals
Identify policy type and determine appropriate action needed
Make appropriate updates to client database in order to meet regulatory obligations
Make timely premium payments from established escrow accounts to ensure continuous coverage
Manage time to handle multiple demands and competing priorities
Meet deadlines and quality standards
Communicate and coordinate with insurance agents and/or insurance carriers to verify information, update status, and meet deadlines/requirements
Demonstrate empathy regarding your work and the impact it has on the Client and homeowner
Demonstrated ability to work successfully in an environment focused on production and quality
Banking, finance, mortgage lending experience a plus

129

Customer Care Specialist Resume Examples & Samples

Ability to work a set schedule, with required overtime as business needs
Schedule flexibility during peak hours and severe weather
Demonstrate conflict management skills and maintain professional composure

130

Customer Care Specialist Resume Examples & Samples

Direct participation in pre- sales activity directed towards ensuring executable Contracts/Purchase Orders, which reflect UOP, Customer and applicable governmental requirements
Preparing and providing Catalyst, Adsorbent & Specialties product sales proposals to customers using standard templates and standard pricing for small quantity potential sales
Coordinate all aspects of Catalyst, Adsorbent & Specialties Sales Order Entry, and subsequent Sales Order Management (Consistent with appropriate SAP Systems and defined UOP Business/Sales Process requirements
Manage Business Forecaster Input consistent with Purchase Commitments received and proposals sent out
Manage all Catalyst, Adsorbent & Specialties sales contracts and blanket orders to ensure customer receives materials and services meeting their expectations from a supply standpoint
Minimum Associates Degree is required
Minimum of 5 years’ experience in a customer facing sales, customer service, order management or logistics role within a product manufacturing environment is required
A bachelor's degree is considered a plus
Experience at working independently is key
The ability to manage large amounts of data is a plus
A high level of computer literacy and aptitude is necessary
Strong organizational, excellent follow-up and communication skills, together with the ability to understand work process flows and work with computers doing detailed analysis and data entry is ideal
Knowledge of the SAP Sales and Distribution modules is desirable
The ideal candidate will work well under pressure, have the self-confidence and sensitivity to address difficult customer problems, be able to handle multiple tasks simultaneously, and possess great decision making skill
They must be able to accept responsibility, yet be a strong team player to interface with co-workers to share best practice for mutual training and coaching

131

Customer Care Specialist Resume Examples & Samples

Articulate, customer focused and possess proper telephone etiquette
Demonstrated computer proficiency and the ability to maneuver and navigate between computer screens and programs
Strong telephone skills including inbound and outbound calls
Primary point of contact for providers and beneficiaries
The Assistance Agent are responsible for receiving and responding to providers and billing agents’ inquiries and requests for informationSearch Jobs US

132

Customer Care Specialist Resume Examples & Samples

Develops and maintains a positive customer relationship to ensure continued business and profitability, providing call/email support, including inventory availability, cross selling and cross reference and bid work
Handles internal/external inquiries for large/complex customers in the areas of product information, ordering procedures, special order/furniture information, pricing, quote information, promotions, problems, returns, shipping and trend research
Assists in the resolution of customer issues, communicating with various departments to research and resolve. Provides various status reports depending on customer requirements
Proactively works/monitors reports to ensure Customer Satisfaction
Serve as liaison with third-party delivery service to coordinate deliveries and resolve problems
Negotiates and authorizes special pricing on individual orders
May be asked to conduct outbound proactive calls to assigned customer base,with the goal of building rapport, trust, and customer loyalty
Contacts newly assigned customers as requested
Maintains current and accurate knowledge of system, product, vendor, and company procedures, policies and to support professional growth
Understands and demonstrates Company Core Values
Seeks ways to contribute to the company's overall success
Professionalism, with ability to balance urgency and decisiveness with customer service relationship skills and attention to detail
Ability to interact and communicate with all levels of the company
Ability to support growth in revenue and margin with assigned customers by cross selling and product introductions
Diplomacy in dealing with conflict resolution
Proficient to navigate Company tools and resources required by role
Minimum 1 year to 2 years of customer service or internal care related experience preferred

133

Senior Customer Care Specialist Resume Examples & Samples

Able to handle technical or information queries from internal or external customers
Able to provide insight on content or data and/or provide technical support to customers
Troubleshoot customer issues to determine root cause and enter issues into a CRM application
Resolve general and complex customer inquiries through phone or email correspondence
Understanding of applications and / or information and how they are used by customers
Able to discuss and explain complex issues with customers in a straight forward and organized manner
Professional voice, appearance and interpersonal skills for effective communication with customers. Prior experience working with SalesForce.com solutions and WebEx conferencing
Familiarity with PLM (Product Lifecycle Management) software systems and innovation concepts
Knowledge of any or all of the following; Lotus Notes, SharePoint, Documentum, Livelink,
Windchill, Teamcenter,
Understanding of computer networks, HTTP and TCP/IP, Proxy and Firewall servers
Experience with MS SQL, Oracle and Java
Prior experience in software solution support and/or Information technology helpdesk
Professional and friendly attitude
Strong desire to understand, help and solve problems
Exceptional communication skills (verbal, auditory & written)
Strong ability to capture and communicate complex technical concepts
High degree of technical aptitude with excellent troubleshooting skills
Solid, hands-on understanding of Microsoft products, Windows Client and Server Operating Systems, IIS, and Internet Explorer
Experience in a MS Windows Server network with Active Directory, LDAP and .NET

134

Consumer Customer Care Specialist Resume Examples & Samples

Research. Understand it. Live it. Design by it
Empathy. Understand how consumers feel, feel as they do and let it inform your values
Sketch, a lot, and do it well
Break rules, find new solutions, develop something extraordinary
Communicate. Because without it your sketch is just a pretty picture
Model. Make sure it is feasible. Work with others to understand constraints
Refine. Make it better, find alternative solutions
Prototype. Build it, with your hands. Create
Render. Sell the idea through thoughtful communication
Collaborate. Work with engineering and the rest of the business to maintain intent
Must have 5 plus years of experience in design
Sketch like crazy. We like a point of view and style. We use Sketchbook Pro
Understand how and why things work. Have an affinity for and be able to create new mechanisms
Understand sophisticated surface modeling, not necessarily class A, but pretty close. We use Rhino for modeling
Understand basic rendering techniques, we use VRay for rendering
Demonstrate a strong passion for and understand the principles of human centered design
Bring something new to our team so that we can learn as much from you as you will from us

135

Customer Care Specialist Resume Examples & Samples

Assist Customers with inquiries via telephone and email regarding order status, payments, refunds, site operation, and basic information about our products and services
Provide prompt, courteous, professional service to our internal and external Customers
Record Customer inquiries for follow-up and tracking purposes
Research Customers inquires and provide alternate solutions
Serve as a liaison between Customers and other departments to communicate information
Flexibility and the ability to manage multiple assignments
Proficiently utilize customer care tools, systems and procedures to provide accurate, authoritative and timely support solutions that exceed Customer expectations
Utilize Customer feedback and prior occurrences to identify opportunities to continuously improve the Customers experience and drive efficiency in the delivery of unrivaled customer care
Maintain/achieve Contact Center performance metrics
Ensure operational and technical issues are communicated to management team
Perform numerous duties including filing, faxing, relaying messages and problem solving
Consistently demonstrate positive and professional behaviors to drive Customer satisfaction and department morale
Maintain outstanding attendance record
Consistently demonstrate the ability to effectively handle difficult calls and emails
1 year call center experience in a high volume contact center, legal or service environment
Proficiency with, and the ability to rapidly navigate between, the following applications and systems: MS Internet Explorer, Internet search engines, including but not limited to Google & Yahoo, Microsoft Office, including strong skills in Excel, Word, PowerPoint, & Outlook
Call/contact center technologies
Basic understanding of Internet and call/contact center technologies
Must have flexible schedule, including availability on evenings, weekends and holidays

136

Customer Care Specialist Resume Examples & Samples

Manage inbound customer calls from Customer Care 1-800 queue
Enter orders received by telephone, email, fax or EDI
Manage open orders using SAP reports, Excel spreadsheets and daily email communication with sales/brokers
Review orders daily and resolve issues to ensure timely shipment
Maintain daily record of tasks completed
Create or make changes to existing rebate agreements in SAP, ensure proper Finance Management approvals are in place and process billing history adjustments
Maintain key relationships with sales, brokers, customers, supply chain, Finance and the call center organization
Work closely with Inventory Managers and the distribution center regarding order shipments and inventory availability; Credit Analysts regarding credit holds and deduction resolution; Sales, Brokers and Business Analysts regarding pricing and rebate agreements
Retrieve monthly customer service level scores from Vendor websites and record data for monthly review; work with Customer Care Manager and Credit team to address/correct any shipping or compliance issues
Ensure goals are met on Customer Service Level; call availability, order entry error rate, and returns related to order entry errors
Ability to excel in a fast-paced, dynamic work environment with excellent critical and judgment
Accomplished user of Microsoft Office (Excel and Word)
SAP system experience preferred

137

Customer Care Specialist Resume Examples & Samples

Minimum of 3 years of customer service experience or experience in a medical office/facility
Empathy and desire to work with the senior population
No time will be allowed off during the first 120 days

138

Customer Care Specialist Resume Examples & Samples

B. S. Degree in Animal Science or related field (such as Animal Health/PreVet, etc)
3 or more years’ experience working in the animal health field and/or 3 or more years’ experience working in customer service
R. V. T. (Registered Veterinary Technician) License within a year of hire
A well-rounded knowledge of our products, basic animal health care/nursing, and animal nutrition
Basic computer skills (including Mac and Windows; Typing, data entry, etc.) and familiarity with Microsoft Office Programs including (i.e. Excel, Word, Outlook) are required
Proficiency in English (both spoken and written) is required. Speaking additional languages is a plus
A passion for animals and their pet parents, and providing them with excellent customer service

139

Customer Care Specialist Resume Examples & Samples

Enter all sales orders (including making order modifications) for products, parts and accessories
Maintain orders in accounting system (MAS200)
Verifies sales order correctness and completeness with the customer prior to entering order
Notifies sale teams of any order modifications that the customer is making
Work with Accounting set up new customer accounts in accounting system (MAS200)
Change prices on orders for accuracy
Coordinate with shipping personnel to communicate shipping dates or delays with external customers (direct and dealer)
Be first point of contact for internal/external clients on shipping questions, shipping issues, quotes, and other
Keeps abreast of current production schedules, product changes, and new product instructions as they relate to existing and new customer orders
Answer 800 line as back up
Computer and keyboard skills
Word, Excel experience
Freight forwarding experience

140

Customer Care Specialist Resume Examples & Samples

Research/resolve loan level inquires as it relates to inbound/outbound call activity. More experienced associates will be involved in root cause analysis of more complex inquiries
Handle in-bound and out-bound calls from our customers in hazard insurance, mortgage banking and property loss. More experienced associates will handle escalated calls
Initially works in a single client /functional environment due to limited knowledge and skill set. More experienced associates will work in a multi-client or multi-functional environment

141

Customer Care Specialist Resume Examples & Samples

Process claims according to Claim Best Practices as assigned
Bachelor's degree in any major strongly preferred
Minimum two years previous customer service. (retail, restaurant etc.)
Active listening skills
Experience working in a Windows-based computer environment

142

Customer Care Specialist Resume Examples & Samples

Establish a personalized relationship with the client in order to optimize the service level
Efficiently answer to the clients requirements (deadlines, shortages, information, disputes)
Record, analyses and follow up the disputes situations (complains, deductions, returns etc.) in accordance with the Credit Manager, the sales and controlling teams, and the physical distribution
Enforce the credit policy and the application of our sales terms and conditions in term of payment deadlines, through follow-up of the bills payment and in proactively ensuring reminders
Stay in touch with the Credit Manager in order to identify any credit risks and to implement adapted corrective actions
Be responsible for the client accounts clarity (clearing of accounts)
Depending on the organization, ensure the continuity of service (he/she can could have, occasionally and partially, to replace his/her superior,)
According to the organization, participate to the implementation of projects in collaboration with the client (ex: information sharing, stock levels optimizations etc.)

143

Customer Care Specialist Resume Examples & Samples

Work for Customer Satisfaction based on knowledge of product, application, and delivery needs
Provide pricing and delivery information to customers, using established quotations processes and tools (SAP and other relevant ERP platforms)
Effectively enter sales orders and customer’s data, agreements, in a timely fashion and without error; using departmental service commitments & achieving metrics
Follow up on progress of production of each order entered
Co-ordinate with buyer, planner and logistic team for shipping arrangement
Communicate with customers about progress and shipment status of each orders and prepare shipping relate documents
Apply proactive sales techniques to generate potential opportunities for the sales team
Create and maintain relationships with customers and account managers and internal functions
Work closely with cross functional groups to improve processes, maintain compliance and data and work on team projects
Interface with Supply chain to coordinate shipments of material to meet our customer’s needs and requirements
Conduct quarterly T-NPS survey
Assist on process/system improvement projects

144

Customer Care Specialist Resume Examples & Samples

Answer phones, emails and/or live chat requests from both internal and external customers, review accounts and respond appropriately to questions and requests
Process customer payments by telephone while following PCI compliance protocols
Identify, research and report customer policy and billing issues using the computer systems
Follow up on customer inquiries not immediately resolved, to ensure appropriate changes were made for satisfactory resolution and keeping clients informed of progress
Determine the urgency of calls or requests and follow escalation procedures when necessary
Provide quotes for new policies, renewals and endorsements, as well as process non-premium endorsements
Provide customers with product and service information
Performing administrative tasks such as maintaining information and processing paperwork
Document customer complaints that cannot be fully resolved in Client Services, so they can be relayed to appropriate departments for further investigation and handling

145

Cres Customer Care Specialist Resume Examples & Samples

Completes Automatic Payment Draft setups
Prepares Lien Release
Responds to standard to moderately complex servicing issues for internal and/or external customers
Receives and reviews incoming work, contacting appropriate resources as needed
Edits mortgages to change name, address, etc
Maintains a working knowledge of unit policies, procedures, standards and workflow
Acts as an escalation point
May assist in identifying and recommending operational improvements
1 – 2 years in a similar function and/or environment
Good knowledge of the products, policies and processes that related to unit assigned. Good knowledge of banking operations

146

Collection & Customer Care Specialist Resume Examples & Samples

Experience in a credit control role, affinity for accounting
Successfully manage multiple tasks & priorities
Proactive / self starter with positive can do attitude
Attention to detail & deliver high quality work
Excellent interpersonal & team work skills cultivating long term relationships at all levels of own & customer's organization
Excellent verbal & written communication
Be customer focused
Desire for personal & professional development
Problem solver
Proficient in Microsoft Office applications such as Word, Excel, PowerPoint and Outlook
Flexible approach to working hours

147

Customer Care Specialist Resume Examples & Samples

Contract Review (as and when required
Goal orientated
Resilient

148

Customer Care Specialist Resume Examples & Samples

2 years of experience in a call center or related customer service experience
Associate’s Degree (or minimum 2 years of College)
Proficiency in all Microsoft Office Programs, including Word, PowerPoint and Excel,
Knowledge in ICD10, CPT Code, HPCS and Medicare Regulations

149

Customer Care Specialist Resume Examples & Samples

Arriving on time and adhering to your schedule
Being an engaged customer advocate
Being a brand ambassador internally and externally
Thinking on your feet and learning in an ever-changing environment
Handling your customer’s needs with integrity and empathy in one transaction
Managing your time, recording it accurately and inputting it according to the company’s quality standards
Actively engaging and participating in training and weekly coaching sessions
Adapting to constant change, i.e. program offerings, computer tools, process changes
Being your best, on purpose, every time
One year customer service experience (may include call center, hospitality, retail, etc.), either by phone or face to face
2+ years customer service experience (may include call center, hospitality, retail, etc.), preferably to include call center
Experience promoting products and services in a call center environment
Bilingual (Spanish/English preferred) Bilingual Candidates must be fluent in Spanish and English, must be able to read and translate from English to Spanish and a minimum of two years of customer interaction or customer support experience is strongly preferred, either by phone or face to face
Effective listening and communication skills and the ability to interact with external and/or internal customers in a professional, courteous and empathetic manner
Ability to build trust and loyalty with customers, handle confidential information and act with integrity at all times
Willingness to work in an environment that requires 100% phone-based customer interaction
Ability to multi-task and navigate between multiple computer systems quickly and accurately while maintaining a dialogue with customers and meeting performance expectations

150

Omni-channel Customer Care Specialist Resume Examples & Samples

Investigates, resolves and responds to customer phone calls, e-mails, letters and any other customer related inquiries. Provides customer follow up as applicable to ensure resolution and satisfaction
Responsible for ensuring customer satisfaction and retaining business by consistently exceeding customer expectations. Informs and educates customers about Rewards and other promotional terms and conditions
Follows departmental and procedural guidelines and quality assurance standards to address problems and concerns;suggest solutions, and drive positive outcomes resulting in an excellent customer experience
Maintains a detailed log of all incoming contacts, including a description of the reason for contact, action taken to resolve the issue, and the follow-up to be conducted, as applicable
Answers and resolves customer concerns by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems to the appropriate parties for review
Troubleshoots customer issues with and update/manage biglots.com profile data for Ecommerce customer accounts
Collaborates with various departments for the most effective and accurate responses to ensure continuity across all channels and works closely with other departments to troubleshoot and resolve customer issues both technical and
Handles product recall inquiries, accident inquiries, warranty inquiries and account inquiries with accuracy and confidentiality and ensuring information is escalated to the appropriate department
Communicates issues, opportunities and insights to departmental leadership as necessary
Effectively manages incoming contacts while keeping accurate and detailed records
Engages with co-workers to identify areas of improvement within department
Makes suggestions based on customer feedback to help drive high customer engagement and a great overall experience
Resolves product and/or service problems by correctly identifying the true concern, assisting in determining the root cause, selecting and explaining the best solution for the problem, and expediting the resolution to exceed customer expectations
Assists in training new agents, shadow associates, and review company and department standards with co-workers as needed
Responsible for addressing BBB concerns, reports and notifications
Assists candidates applying for open positions within the company regarding the application process and inquiries related to BCI/BCG
Two to four years of relevant experience in a fast-paced customer retail based service/contact center environment required. Ecommerce experience is preferred
Must have excellent communication/interpersonal skills both verbal and written (writing sample may be required)
High attention to detail and process oriented with the ability to think critically to solve problems on the fly within company guidelines required
High level of professionalism and empathy while interacting with customers, both internal and external
General comfort to operate a computer and related software applications and technical ability to navigate through multiple computer systems and other applications and multi-task within them required
Experience with Oracle Service Cloud, Oracle Commerce Service Center highly preferred. Proficiency in Microsoft Office suite of tools required
High level understanding of measuring and adhering to contact center metrics, specifically regarding service levels, reporting, adherence, productivity and performance/productivity requirements

151

Customer Care Specialist Resume Examples & Samples

Must have earned a high school diploma or GED. College degree a plus
Must have at least intermediate-advanced knowledge and skill with Microsoft Office programs used for word processing, email, presentations, and spreadsheets
Minimum typing speed = 50wpm
Ability to function independently with minimal supervision
Ability to travel overnight up to 2-3 times per year
Must pass Criminal and DMV background checks
Demonstration of strong customer service skills
Outgoing and energetic attitude, ability to motivate customers
Strong active listening skills
Ability to communicate well with executive level customers and leadership
Ability to effectively plan and manage workflow. Includes planning, organizing, scheduling and budgeting time effectively
Ability to work in a team environment and interact with all levels of AHA staff, volunteers and the public. This includes ability and willingness to build and nurture relationships within and outside the AHA. This also includes the ability to work cooperatively with others to leverage resources to achieve common goals
Ability to learn new hardware or software applications

152

Customer Care Specialist Resume Examples & Samples

Process orders received via E-mail, Fax, Phone and/or System Generated
Follow through with customer / plant order changes
Identify and process invoice corrections
Process returns and/or transfer of product
Complete daily reports to ensure orders are delivered on time and full
Set up / maintain new customer accounts
Fulfill expedite requests as needed
Minimum of High School Diploma; Bachelor’s Degree preferred
Must have a minimum of two or more years of experience in Customer Service or similar role
SAP knowledge a plus; Proficiency with French (both oral and written) a plus

153

Customer Care Specialist Resume Examples & Samples

Promptly and accurately enter customer concerns in the complaint management system
Accurately categorize customer concerns in the complaint management system
Promptly and accurately route customer concerns using the complaint management system to the appropriate Customer Care Resolution Group
Establishes effective professional rapport with both internal & external customers
May help identify trends in customer complaints/issues to assist with root cause analysis
Requires good written, oral and interpersonal skills
Data entry experience preferred

154

Customer Care Specialist Resume Examples & Samples

Respond to customers inquiries via phone, email, chat and establish emotional connection with callers
Inquiries will vary but include address changes, account changes/updates, order status, product feedback, password assistance, billing inquiry, etc
Apply company policy and procedures to resolve routine customer issues
Log and classify all calls and requests for assistance in the call tracking database
Filter and escalate inquiries as appropriate
Apply active listening skills to diffuse a potentially tense customer interaction
May include some order processing tasks per customer inquiry
Secondary education (high school diploma or equivalent) required
Some previous customer service experience preferred within a call center environment
Strong ability to have engaging conversations with customers while handling customer issues
Ability to work through customer conflict and provide resolution in a positive manner
Judgment is required to determine resolution (no scripting is utilized)
Active listening skills to be used to interpret a customer’s inquiry and to diffuse a potentially tense customer situation

155

Customer Care Specialist Resume Examples & Samples

Provide assistance to for invoice issuing, goods delivery and shipment for all customers across China and overseas
Liaison to external logistic company for inventory maintenance and movement, order shipments, account reconciliations, etc. Provide assistance to local Chinese customers regarding order enquiries
Provide support to Finance team for local routine statutory filings (tax, administrative, financial, statistical), also internal and external audits
Act as runner to local authorities and organizations for filing and documents submission, VAT invoice purchase and verification
Bachelor degree or above in accounting or related
2y+ experience in similar role or industry, responsible and detail oriented
Finance/Customer Care experience or related
Good teamwork and communication skills, customer driven and service attitude
Good English communication skills
Skilled in the use of Microsoft office tools including Excel, Word, and Power Point
Experience in Oracle is a plus
Holder of accountant’s certificate and/or statistic certificate is a plus

156

Customer Care Specialist / Vsp-san Juan Resume Examples & Samples

Previous inbound walk in, call center, or related customer service experience
Excellent Interpersonal skills
Associate degree or equivalent
Proficiency in all Microsoft Office Programs, including Word and Excel,
Demonstrated ability to multi task in a fast paced environment and work under minimum supervision
Knowledge in Patient Rights and HIPAA Privacy Regulations

157

Proactive Customer Care Specialist Resume Examples & Samples

Contact customers on system activation and performance
Assist customers with system activation over the phone and monitor set up
Additional duties required as needed
2 years of customer service experience, preferably in a call center environment
Ability to deal with 80-100 inquires per day via inbound/outbound phone calls and email
Strong computer skills (Excel, Word, Outlook and other Microsoft and related applications) Knowledge of the construction/solar industry is strongly preferred
Excellent customer service skills required
Ability to independently make decisions and solve problems

158

Customer Care Specialist Resume Examples & Samples

Display strong customer service skills and the ability to effectively communicate with the customer
Demonstrate strong CenturyLink product/service knowledge
Computer literacy, multi-tasking, problem solving and strong verbal communication
Ability to navigate through, and toggle between, multiple systems and/or applications in a Windows environment

159

Lead Customer Care Specialist Resume Examples & Samples

Adheres to the Company script
Responsible for accurate data entry
Verifies package sales, including qualifying prospective members and owners, as set forth in department established qualifications
Prepares confirmation letters and various post sales emails as outlined by department procedures
Responsible for saving packages attempting to cancel
Adheres to federal guidelines as they relate to the Do Not Call List and Consent to Call
Complies with training received on all computer programs (i.e. I3, Clarity, and Oracle)
Complies with department metric requirements; 100 blended calls (inbound, outbound, and chat), 66% call connect time, 16% pause time, 9% after call and before call work, 5 bookings on AM team and 3 bookings on PM team, which equals 50 for AM and 30 for PM bi-weekly, 30% TAC conversion
Maintains a solid working knowledge of all resorts, company products, and services as they related to marketing and the Company as a whole
Maintains an error rate of 10% or below
Maintains compliance of timekeeping
Responsible for professionally and courteously handling escalated guest issues
Completes multiple tasks with both speed and efficiency
Establish and maintain TAC I and TAC II training certification
Provides coaching motivation, monitoring, training, and leadership of agents on a daily basis to help them meet their daily book goals, minimum metrics, and service level and is accountable for their respective teams overall production and service levels
Assists with and offers suggestions of departmental training sessions
Embrace new programs and administer their success
Trains new team members on service expectations and operational functions
Responsible for administering a minimum of three (3) weekly coaching submitted to management
Drives production of the team and is responsible for team goals and objectives
Updates hourly bookings
Completes all required Company trainings and compliance courses as assigned
A minimum of six (6) months of experience in the customer service field required
No supervisory experience required
This position does not include any supervisory responsibilities
Maintains flexible schedule and working hours to include weekends and holidays
Verified typing proficiency at a rate of 35 words per minute
Recognizes an emergency situation and takes appropriate action
Able to establish and maintain a cooperative working relation
Performs well with frequent interruptions and/or distractions

160

Customer Care Specialist Resume Examples & Samples

Handle a broad array of customer inquiries (written or over the phone) regarding CenturyLink product offerings, pricing, billing, etc., and provide assistance in utilizing the appropriate products or services. May handle angry or upset customers. May spend the majority of the day taking inbound calls from residential and small business customers
Follow up with customer, technician, or other departmental employees to ensure service affecting work is being or was accomplished by the committed due date
Answer intra-company calls and provide trouble-shooting assistance to other departments on questions regarding pending orders, customer account status, and problem resolution
Answer questions regarding pending orders or customer account status from technicians working in the field, and update customer accordingly
Escalate customer complaints as appropriate and resolve associated problems. Negotiate requests from customers on service-related problems, handle complaints and attempt to enhance the company’s revenue potential. Contact the appropriate individuals or departments that will best meet the customer needs, transferring the customers as appropriate
Utilize and navigate various web-based and mainframe systems (e.g., C+, Ensemble, WFA, ROMS, OSCAR, BOSS, ACSR, WebSOP, SOPAD, SOLAR, RSOLAR) to generate service order activity. May use multiple systems (e.g., ROMS, DOCS, Cshare sites) to distribute work and special projects from multiple groups/project managers
Duties include but are not limited to: obtaining necessary credit information from customers; arranging for security deposit where required; verifying addresses and availability of facilities; resolving discrepancies so that the order is processed accurately; negotiating and confirming installation dates and times with customers, including handling missed installations as quickly as possible; responding to customer requests to change orders in progress and issue new orders if necessary
All work will be reviewed / monitored to ensure that it meets CenturyLink’s quality of service standards
Perform clerical duties of a routine nature (e.g., filing, recording, logging, preparing records, light duty typing/word processing, electronic mail)
Available for work shifts scheduled during office hours: Monday - Friday 7am- 7pm
Successful completion of required Contact Center Assessment

161

Customer Care Specialist Resume Examples & Samples

Perform data entry using spreadsheets and customer resource management (CRM) tools
Provide customer service via phone, email, or chat by answering questions concerning corporate products, services, and accounts and updates and maintains customer data
Resolve any emerging problems that clients may face by clarifying issues, researching and exploring answers and providing alternative solutions with accuracy and efficiency
Escalate unresolved problems promptly to reach a resolution
Identify cross-selling opportunities and refers leads to the sales-team for follow-up
Perform a quality assurance check of data entered into CRM
Maintain operations by following policies and procedures reporting needed changes
Maintain customer confidence and protects operations by keeping information confidential
Update job knowledge by participating in educational opportunities
Consistently meet/exceed service metrics that are set in place (including, but not limited to service level percentages, call monitoring scores, and case resolution)
Fulfills and supports customer requests and product orders
High School Diploma or G.E.D certificate and a minimum of one year experience in data entry
Strong phone contact handling skills and active listening
Knowledge of MS Office including Outlook, Excel and Word
Strong verbal and writing skills
Strong people skills
Keen problem solving abilities
Strong prioritizing skills
Ability to work in an autonomous and entrepreneurial type environment

162

Customer Care Specialist Resume Examples & Samples

High school diploma or equivalent, plus 2+ years of related work experience
Experience in dental insurance field preferred
Must be able to type 40 words per minute with proficient computer skills
Will be required to pass dental/vision terminology coursework during training
Analytical, organizational, problem solving, attention to detail and decision-making skills
Ability to meet or exceed established measurements
Ability to work under limited supervision and wear a telephone headset for an extended period of time

163

International Customer Care Specialist Resume Examples & Samples

Timely order entry for all
Order Reconciliation with Material Managers and Supply Planners
Provide expertise within Operations and Projects
Understand the capacity of Oracle to ensure efficient and compliant Order Management practices
Act as the designated functional back up for team members during times of absence
Influence actions of others (Supply Planners/Country Material Managers) on a global cross cultural basis to ensure timely transaction and forecast data management
Responsible for performing and managing all specific duties including the entry of customer orders, preparation of export documentation, provide feedback for inquiries, complaints, and comments from Affiliates and distributors
Manage and tracking of distributors orders
Manage inventory / Execute replenishment plan
Support the execution of the replenishment plan as developed by the Merial affiliate, distributors and local Supply Planner from the labeling down to the replenishment of local inventory
Primary liaison between Merial Affiliate/Distributor and Supply Planner to support Merial replenishment plans
Maintain system integrity including in-transits, virtual inventory reconciliation
Follow up of final steps for production (Labeling, QC release…)
Contribute to the overall performance results, including availability of products to meet the needs of distributors
Follow up local Inventory within distributors
Ensure effective Market reviews take place (with Merial Affiliates) in support of transparent and timely communication across Affiliates, Distributors, and local Supply Planners
Review recent past sales utilizing reporting systems with Merial affiliates and Supply Managers to understand and provide the right information to the local Supply Planner regarding next month sales plan/forecasts and risk on inventory
Consider and manage short term risk of obsolete inventory in liaison with the Merial affiliates, distributors and Supply Planners
Manage distributor orders
Create and maintain Customer master file summarizing key parameters and registered products
Manage country specific price lists provided by corporate finance
Manage distributor orders received from Supply Managers and orders from affiliate Material Managers
Prepare appropriate documentation to support importation process with distributors (import licenses, certificates of analysis, pro-forma invoices, and samples)
Communicate effectively with Logistics to ensure adequate planning of shipments
Maintain accurate and complete transactions to ensure accurate financial representation of the FG inventory investments of Merial dedicated to our Merial affiliates and distributors
Allocate the available inventory batches of FG to Orders taking into account country specifications for shelf life, titer, etc
Remain current with, and appropriately utilize, products harmonized for use in multiple countries
Ensure adherence to Regulatory Agency (especially by checking products registration before order entry) Customs and export regulations
Ensure compliance with SOX, GAAP, and Merial internal audit policies
Report the activity
Report the following points to appropriate the Merial affiliates and distributors
Orders and delay follow up
Back order and complaints
Turnover by countries
Any information in link with business opportunities

164

Nutrend Customer Care Specialist Resume Examples & Samples

Nutrend Customer Care and vendor RMA support
Maintain high feedback seller ratings
Rosewill Dispatch call logging and routing
The position is performed indoors, in a traditional office setting
Sitting for extended periods of time
Regular use of the telephone and company email for company communication is essential
Activities include extensive work at a computer workstation
No heavy lifting is expected

165

Customer Care Specialist Supervisor Resume Examples & Samples

Manage staff of approximately 10+ employees to meet departmental goals via appropriate allocation of workload and effective resource management
Promote key metrics and Service Level Objectives (SLO) and manage teams to these goals
Effectively strategize workload distribution by utilizing zipline reports
Provide encouragement and structure to team members in order to receive high quality work
Creatively strategize and evaluate processes and work towards minimizing lead times through understanding the entire job flow, including non-standard situations
Enforce excellent customer service in all interactions, especially escalated situations
Formulate performance improvement plans and make termination decisions as necessary
Interview, select and train new employees
Monitor work of staff for process adherence and compliance
Evaluate employee work and productivity
Run, review, and evaluate reports to ensure achievement of team goals
Manage employee grievances/complaints and discipline
Build strong relationships with other departments within SolarCity to facilitate results
Demonstrated leadership qualities
Self-directed and an independent thinker
Outstanding verbal and written communication skills
Extremely organized, process oriented and able to multi-task
Highly proficient with desktop applications such as Adobe Acrobat Professional, MS Office, Internet browsers including an ability to learn new software
Professional, customer focused approach to completing assignments and representing SolarCity
Regular, reliable, and predictable performance required
Must be able to successfully pass a pre-employment criminal screen. Additional pre- employment driving and drug screens may be required based on job responsibilities

166

Customer Care Specialist Resume Examples & Samples

At least 3 years’ experience in a client-facing role within a fast-paced complex environment
Ability to discuss and explain clearly, complex workflow analysis of supported products/data with customers
Strong troubleshooting/problem-solving skills
Ability to quickly learn new products, interfaces, and processes
Ability to stay highly organized in a high-volume, high-priority customer facing environment
Good understanding of Microsoft Windows Platforms, Web Browser support and Internet functionality
At least 1 year experience in an IT helpdesk or similar type environment
Strong technical skills that include installing and supporting software applications within various client network environments, Understanding of Virtual Machines, TCPIP problem solving knowledge
Understanding of one or all of the following markets - AD&S, Maritime and Automotive
Multi-lingual skills in common European languages

167

Customer Care Specialist Resume Examples & Samples

You will deliver superior service to all of our customers and business partners
Your analytical skills will ensure satisfactory problem resolution for our customers
You possess strong written and verbal communication skills
You have the ability to take the initiative to learn new concepts

168

Customer Care Specialist, Toano, Virginia Resume Examples & Samples

Provides excellent customer service using proper tone, voice inflection, call control and empathy, while expressing information clearly and concisely
Responds to external (Live Person) and internal email inquiries in a timely manner using proper spelling and grammar
Keeps knowledge current in regard to product line and installation technique
Accurately complete all paperwork on a daily basis
Will assist in all other Call Center Operations and special projects as assigned
All other duties as assigned by members of the department’s management team
Experience with Database Management, Excel, Word, and Outlook. Internet savvy
Ability to deal with problems involving several concrete variables in standardized situations
Ability to read, write and speak clearly in English
Ability to multi-task and effectively handle a fast paced environment
Bilingual skills are a plus
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals
Fully understand how to calculate square footage and linear foot measurements
Calculates rate, ratio, and percentages
High school diploma or general education degree (GED), and one to two years of work experience; or equivalent combination of education and experience
The following physical activities are required over 2/3 of a typical day

169

Customer Care Specialist Resume Examples & Samples

Handle transactions with customers via inbound and outbound calls, faxes, and emails concerning Celgene REMS programs and triage customers to Medical Information(for medical related inquiries including some reports of adverse events), to Patient Support (for inquiries about patient financial assistance), to Order Management (for product orders or return goods), and to other customer support groups within Celgene (for non-REMS products) as appropriate
Liaise with Drug Safety, Medical Information, Regulatory, R&D, Compliance, Quality, and Order Management to assist customers with inquiries and resolve issues. Liaise with the Medical Reviewers in Global Drug Safety and Risk Management (GDSRM) to resolve issues with pregnancy tests and other high risk classifications. Obtain the required documentation from the prescribers’ offices and submit it to the Medical Reviewers. Follow up with the Medical Reviewers and prescriber offices until the medical review cycle is completed
Liaise with the Medical Affairs Dispense Leads to resolve issues with prescriptions that have been submitted for authorization and provide greater than a 10 mg. dose per day for CLL and CLN diagnosis codes and greater than 25 mg. dose per day for all other diagnosis codes. Prepare the required documentation from the prescribers’ offices and REMS-H system and submit it to the Dispense Leads. Follow up with the Dispense leads and prescriber offices until the medical review cycle is completed
Receive, review and handle all computer-generated alerts that identify potential non-compliance with REMS program requirements (i.e., pharmacy orders that need to be investigated prior to releasing drug, flagged enrollment forms and surveys)
Provide authorization numbers to Certified Prescribers and confirmation numbers to Certified Pharmacies when prescribing and dispensing requirements are met for Celgene REMS Products
Place outbound calls to pharmacies and prescribers’ offices to investigate outstanding authorization numbers that are past due with no documented activity
Perform quality assurance reviews on all authorized prescriptions for Females of Reproductive Potential (FRP) to ensure compliance with surveys and pregnancy tests are in accordance with the REMS requirements to prevent embryo-fetal exposure. Place outbound courtesy calls to prescribers’ offices to alert them to pregnancy tests and authorization expiration status for FRPs
Conduct real-time interventions with prescribers to bring about immediate resolution of non-compliance issues with surveys and prevent delays in patients receiving their drug
Serve as gatekeeper to ensure Certified Pharmacies and Certified Counselors/Pharmacists achieve competency requirements through external education and testing. Conduct reviews of each pharmacy to ensure compliance with mandatory REMS training requirements and communicate issues and status to the appropriate Celgene Account Manager
Completely and accurately document instances of non-compliance through to resolution and liaise with National and Regional Account Managers (NAM/RAM), and Hematology Oncology Consultants (HOC) to resolve compliance issues
Promptly resolve issues associated with dispense hold email alerts for pharmacies. Calculate inventory stock levels for pharmacies to ensure they are in compliance with the 80/20 rule for inventory replenishment
Document pharmacy requests to transfer inventory and forward to management for review and approval
Handle inquiries about the REMS process and address complaints
Execute REMS processes as defined in policies and procedures in support of enrollments, surveys, authorizations and confirmations, as well as, respond to general requests for information about REMS and any complaints or concerns about REMS or the service provided by Customer Care
Document each contact promptly and accurately in the REMS-H database system (PEGA) and document additional information associated with managing follow up interactions and tracking customer interaction related data in SharePoint as required by procedures
Educate Pharmacy Manager and/or designee on REMS program requirements at initial registration or when there is a change in personnel at the head pharmacist level. Educate prescribers and/or designee on REMS program
Develops and demonstrated performance of key competencies between the levels of Novice and Expert
Demonstrate SIS and ACS routinely during customer interactions

170

Customer Care Specialist Resume Examples & Samples

High School Diploma or equivalent Customer service experience
Previous knowledge of insurance products and the insurance industries highly preferred but not required
Strong problem solving and analytical skills to resolve difficult situations with minimal supervision
Strong interpersonal skills to work within a positive team environment

171

Customer Care Specialist Resume Examples & Samples

In lieu of technical customer inquiries, may provide specialized support in specific customer function which also requires troubleshooting problems and identifying solutions. Independently applying subject matter expertise to track, analyze, report, and apply the most appropriate course of action for particular area of responsibility
Responsible for adhering to documentation guidelines including determination of potential medical device reports in regulated environment
Acts as key resource to internal or external customers on products and services

172

Customer Care Specialist Resume Examples & Samples

Handles phone calls and correspondence from customers according to department policies and procedures, applicable government and investor guidelines. Responsible for prompt and accurate response to customer's mortgage servicing questions and concerns. Ensures that borrower inquiries, disputes and complaints are handled within specified timelines and CFPB Guidelines
Initiates "early delinquency" contact with borrower to discuss the reason for the delinquency and determine the borrowers financial ability, intent and recommend appropriate retention solutions, when appropriate
Assists with loan servicing website payments, denied access and password resets
Assists borrower with late charge waiver requests and other loan maintenance requests
Properly documents each customer interaction in the MSP Mortgage Servicing System
Performs follow-up and research tasks to ensure problem resolution
Responsible for minimizing customer impacts and ensuring each customer has a positive interaction with mortgage servicing
Completes daily work activities to meet operational requirements and goals
Fully complies with all applicable mortgage industry laws, rules, regulations and investor requirements and CFPB Servicing Guidelines
Ability to work in a high volume, fast paced environment
Must work well under pressure, meeting multiple and sometimes conflicting deadlines
Must have demonstrated ability to collaborate and work well with others
Must have demonstrated ability to achieve goals
Has knowledge of commonly used terminology, concepts and practices and procedures within the mortgage industry
Knowledge of MSP, with at least (1) years recent experience working with MSP
Good business writing and math skills
Strong PC skills. Must be proficient in MS Windows, MS Outlook and MS Office Suite
The ideal candidate should have (2+) years' experience in a Customer Service Call Center. Mortgage industry Call Center experience preferred
History of reliable attendance
Ability to work a schedule that includes some weekends
Must be able to pass background investigation
High school diploma or equivalent required, bachelor's degree preferred

173

Customer Care Specialist Resume Examples & Samples

You love helping and connecting with people
You’re a problem solver who likes to think on their feet and enjoys a challenge
You thrive in a fast paced, changing environment
You believe the details are important and actively listen for them
You go above and beyond because you want to, not because you have to
Love talking to people and ability to WOW customers on every call
Excellent verbal, written, and listening skills
Relentless drive to own the customers problem and resolve it
Ability to work well in a fast paced work environment
Ability to think outside of the box to resolve problems
Ability to multi-task using technology, including call handling, loan level review and call documentation
Minimum high school diploma or GED, and 1 year work experience required
College degree with 0-1 year work experience, preferred

174

Customer Care Specialist Resume Examples & Samples

Administer system functions on all opening, closing, and balancing procedures according to finance guidelines
Strong verbal skills and phone skills for the purpose of gathering data for problem-solving and for communicating results to customers
6 months experience operating a computer in Windows based environment
Availability to work a flexible schedule which includes all hours of call center operation

175

Customer Care Specialist Resume Examples & Samples

Ensure billing set-up for customers is accurate and complete prior to billing
Resolve billing issues with internal and external customers via phone and email
Ensure sales tax, fees, and other miscellaneous charges are correctly applied to invoices
Extremely detail oriented
Ability to prioritize and multi-task with the flexibility to adapt quickly to change
Knowledge of the billing and/or solar industry is preferred

176

Customer Care Specialist for Go Resume Examples & Samples

Proficiency Microsoft Office Programs; Word and Excel
Availability to work 8:00 AM – 6:00 PM Monday – Friday
Previous inbound call center or related customer service experience

177

Customer Care Specialist Resume Examples & Samples

Interface with Information Systems to develop programs, systems, and files for sales to enhance departmental needs
Extensively utilize Oracle Database, OTIS, EDGE, Excel, Microsoft Word, and Lotus Notes
Organize and maintain electronic files and record systems for Sales Department
Research and data entry of customer/rep credits and debits
Data entry of First Production, Prototype, and MOD Orders
Create and maintain Prototype Tracking reports in Excel
Update Oracle Customer master files with customer address and contact changes
Create and maintains customer price files in Oracle
Provide price quotes for products and special freight terms to district sales associates
E-mail or fax documents (i.e. engineering drawings, wiring diagrams, etc.) to customers upon request
Assist with special projects as requested
Interpret communication from various levels and reformat it appropriately for the end users
Other related items to enhance/support the customer's experience

178

Access Customer Care Specialist Resume Examples & Samples

Communicate with health care providers and their staff about additional clinical testing for which their patient is eligible
Partner with Customer Service to follow up on missing information that prevents a sample release
Proactively contact provider offices to address questions and maintain Myriad presence when sales territories are open, outside Account Executives are on leave, or to qualify leads prior to notifying outside Account Executive
Work together with other ACCESS team members to identify best practices and determine highest priority tasks
BS/BA degree required
A minimum of two years of Myriad Customer Service or Myriad Medical Services experience is preferred
In addition any sales experience a plus

179

Customer Care Specialist Resume Examples & Samples

College graduate of any course
Completed at least 2 years of college education, or a 2 year diploma/certificate course
Proficient in the use of computers and internet applications
Willing to work in a schedule-shifting environment, including graveyard, holiday, and weekend shifts
High school graduates of those without experience are welcome to apply
Premium pay is offered to candidates with previous international contact center experience
Willing to work at SM Cyberwest (in front of SM North EDSA, QC)

180

Customer Care Specialist Resume Examples & Samples

Provide information related to outside assistance and other options
Answer complex credit and billing inquiries, investigate high bills, analyze customer credit status, quote amount due, authorize extensions, and make arrangements for payment of past due bills, final bills, and returned checks
Coordinate work requests with appropriate departments and service centers; informs customers of actions taken
Perform accounting functions related to orders, adjustments, and corrections

181

Customer Care Specialist Resume Examples & Samples

Call center agents that have medical experience to answer inbound telephone calls for the Medi-Cal Program for Provider an Beneficiary Community
The Telephone Service Center (TSC) is the primary point of contact for providers and beneficiaries
The TSC Provider Information and Assistance Agent are responsible for receiving and responding to providers and billing agents’ inquiries and requests for informationSearch Jobs US

182

Korean / Armenian Customer Care Specialist Resume Examples & Samples

Korean and Armenian speakers only please
We need call center agents to answer telephone calls for the Medi-Cal Program for Provider an Beneficiary Community
Three years medical claims examination and/or billing experience
One year or more experience in customer service/call center environment
Ability to type 40 wpm
Bilingual (specific language requirements will be reflected in each individual job posting)
The (TSC) is the primary point of contact for providers and beneficiaries. The Provider Information and Assistance Agent are responsible for receiving and responding to providers and billing agents’ inquiries and requests for information.Search Jobs US

183

Customer Care Specialist Resume Examples & Samples

Three to five years of customer service or related experience
Advanced knowledge of products, services, rates, terms, fees, applicable regulations and systems and procedures
Strong problem-solving and negotiation skills and ability to handle complex customer calls

184

Customer Care Specialist Resume Examples & Samples

Provide information about credit-related memberships, services, and product offerings; advocate for solutions that will help callers improve their creditworthiness
High School Diploma or GED; college experience preferred
Must be able to successfully pass our Employee Background Screen which will include criminal background check, previous employment and education verification, as well as a drug screen
Credit is not just a score; it’s a skill. Here at Experian we encourage you to complete the credit review process as we look at a variety of factors not just your credit score. Be sure to check your spam or junk mail to complete the credit review portion of the process

185

Big Ticket Customer Care Specialist Resume Examples & Samples

Customer-oriented focus
Excellent problem solving skills with the ability to multi-task
Ability to work well with others and be a team player
Flexible availability that includes one to two evenings a week and a Saturday rotation

186

Customer Care Specialist Resume Examples & Samples

Receive and greet customers, clients, suppliers, and visitors assisting them with registration and contacting the person they are here to see
Retrieve/sort incoming and interdepartmental mail and deliveries, dispensing to appropriate locations/business units and personnel
Management and ordering of office supplies for QuadTech, Inc
Maintain employee schedule information provided to QTI-Switch
Provide switchboard coverage to include, directing each call and message taking as required by caller, back up phone coverage for VP telephone lines, distributing birth announcements to Employees Services and employees, creating name badges
Assist with new employee onboarding. Duties include assembling and handing out gift bag, create on-screen announcement, prepare parking sign in front of building and create and deliver sign for cubical
Address employee birthday cards, route to VP’s and mail prior to birthdays
Manage the QTI company car including, schedule, tracking mileage and ensuring proper maintenance and cleaning are performed. Check to see that drivers have filled out necessary insurance paperwork
Professionally address employees of emergency conditions
Actively engage in the facility’s safety program to assist with achieving the safety goals
Manage carpooling and hybrid parking and entering into the corporate database
Enter trade shows leads into CRM system and clean up CRM content that needs updating from the execution of marketing campaigns
Perform any other administrative and/or customer service duties as needed for the Customer Care department
Assist with special project needs for Training, Field Service, Sales and Marketing, Accounting and other QuadTech departments as necessary and approved by supervisor
Associate Degree or equivalent applicable experience
Current knowledge of computer systems and databases (ex. MS Office Suite or IFS)
Ability to perform accurate data entry, editing and proofreading
Flexibility and the ability to handle multiple tasks in a fast-paced environment

187

Senior Customer Care Specialist Resume Examples & Samples

Respond to a heavy volume of phone calls related to order inquiries. Responsibilities include expediting orders, tracking shipments and investigating shipping problems
Conduct order entry as necessary and running open order reports
Conduct special project work as necessary and address other issues regarding day to day business with the customer
Respond to Divisional Sales Managers and National Account Managers requests for customer service issues
Possess an understanding of pricing programs and promotions and effectively communicate this to our customers
Interface with Sales, Supply Chain, Marketing, and Customer Service/Order Entry teams
Satisfy customer inquiries that relate to product questions, lead times, printed materials or the American Standard website
Minimum 5 Years of customer service experience and account management required
Experience in dealing with high end, luxury products and clients preferred
Knowledge of American Standard brands products preferred
Strong communications skills, both written and verbal, required
Self-motivated with a desire to learn
Ability to work independently while in a team environment
Ability to work in a fast paced telecommunications Customer Care Center

188

Customer Care Specialist Resume Examples & Samples

Ensure timeliness and accuracy of student enrollments in all of Strategy Execution’s learning environments
Respond to instructor questions and requests regarding course administration
Act as Virtual Classroom Administrator for public and client sessions, including tests and pilots
Participate in various administrative and organizational projects
Assist with implementing quality control on data entry during system transitions
Bachelor degree and/or equivalent work experience
Minimum of 1 year experience in a client/customer service oriented environment
Working knowledge of MS Office. Ability to work in database and learning management systems
Ability to work with global customers
Excellent oral and written business communication skills
Proven ability to manage multiple projects and juggle competing priorities and deadlines
Upbeat, high energy individual with a positive, "can-do" attitude
Professional appearance and phone demeanor

189

Seasonal Customer Care Specialist Resume Examples & Samples

Must be able to score successfully on one skill assessment
Successfully complete required online training class
Ability to work a set schedule, with required overtime as business need
Flexibility during peak hours and severe weather
Demonstrate conflict management skills and maintain a professional composure

190

Customer Care Specialist Resume Examples & Samples

Interacts with customers and company sales and/or service representatives to handle a variety of functions
May answer non-technical questions regarding company products
Determines the status of returns, repairs, replacements, orders, delivery schedules, etc
Maintains records of returns, schedule changes, product enhancements or changes, product pricing and resolves return credit problems
May answer billing questions
Takes orders by telephone or electronic correspondence from customers and representatives, quotes prices and delivery dates
Ensures that all installation and maintenance functions are performed in a timely manner to meet customer and company specifications
Applies standard practices, procedures and policies
Strong communication (oral and written), analytical, customer service, multi-tasking and problem solving skills
Experience with MS Office software (Excel, Word, Outlook), and keyboarding skills
Ability to work flexible hours, Monday through Friday during business operational hours
Ability to work in a stressful, fast paced, team-oriented environment
Successful completion of Interview and New Hire Training
Current / previous experience with CenturyLink business systems (Ensemble, NIBS, DOCS, etc.)
Current / previous experience working with CenturyLink products and services
130735

191

Customer Care Specialist Resume Examples & Samples

1) Forecasting and Customer Relationship Development
Establish, develop, and maintain effective working relationships with UOP's customers
Adapt UOP order processing procedures to incorporate customer specific requirements
Convert SFDC Projects to Operative Work Breakdown Structures. Create license text based on agreement
Formulate the required invoice backup documentation
Coordinate with project management regarding creation and planning of SAP networks, and regarding
1) Education level and/or relevant experience(s)
3 year college degree or equivalent experience. Finance and/or Accounting background preferred. 3-5 years of prior work experience
2) Mandatory Language Requirement
Excellent analytical and problem solving skills in a complex business structure
Ability to work well under pressure, have the self-confidence and sensitivity to address difficult customer
Excellent communication skills both internally and externally across time zones and with customers. Clear

192

Customer Care Specialist Resume Examples & Samples

Provide world-class Customer Service to Avid’s end users located globally
Handle inbound and outbound customer support inquiries and basic troubleshooting needs via multiple channels including phone, electronic cases, email and chat
Accurately log customer contacts and case information into Avid’s CRM platforms and tools
Perform duties and tasks with accuracy, efficiency and accountability
Provide holistic assistance to Avid’s E-Commerce visitors and customers
Monitor unresolved tickets and manage backlogs
Peruse the Avid knowledge base in building skills, assisting customers and reporting issues
Stay up to date on current processes and procedures for registration, activation, installation and E-commerce scope of support
Report new, impending and long-standing issues to the Web Store Customer Support Manager
Follow up on outstanding cases, tickets and issues with the appropriate stakeholders
Educate customers on marketing, technical and account management content to promote self-service options
Perform basic troubleshooting steps and facilitate sales conversions on the web store
Obtain basic knowledge of the audio and video industries
Have a strong knowledge of the Avid product lines
Meet Service Level Agreements and Key Performance Indicators as determined by Avid

193

Customer Care Specialist Resume Examples & Samples

Handle inbound technical inquiries effectively and efficiently through the use of proactive customer service and call control techniques and proven technical troubleshooting procedures
Confirm detailed system configuration and problem description
Create an exceptional experience for the customer by using professional customer service techniques, personalizing and focusing on adding value to the customer experience
Retain existing customer/services through the use of proactive customer service/consulting techniques and enabling customers to perceive value in the service
Resolve customer questions/concerns efficiently and effectively through the use of active listening and personalizing techniques and by focusing on adding value
Resolve problems on the first call, with minimum supervision, and consistently improving personal technical knowledge and understanding
Manipulate systems to resolve customer inquiry and reproduce customer's technical issues
Participate in ongoing training in keeping with company request and changing business strategies
Adhere to company's policies and procedures
Maintain a positive attitude and support company's Commitment to Excellence
Log, track, and resolve Better Business Bureau, legal, and/or email complaints
Customer follow-up via phone, email, and/or social media forums
Perform other duties as assigned*
Must have a minimum of 2+ years providing technical support of PC/Notebook hardware based systems, and/or relative experience
In-depth knowledge of PC/Notebook/Tablet architecture, configuration, and operation
Advanced level knowledge of Microsoft Windows and the use of Microsoft Office Suite
Strong customer service experience
Ability to remain calm in a fast-paced work environment and demonstrate thoughtful leadership in assessing problems and opportunities
Excellent verbal and written communication skills in English
College and/or professional training in technology such as: A.S. Degree in Computer Management and/or Computer Systems Technology, A+ Certification
Proficient with PCs, hardware and software knowledge
Ability to retain detailed important information and/or instruction
Ability to solve complex problems in a Technical Service oriented environment
Ability to comprehend, capture and interpret basic customer information
Ability to exercise emotional sensitivity to customer needs and challenges
Professional attitude, enthusiastic and reliable
Thorough knowledge of telephone etiquette
Experience working in a performance based customer service entity
Genuine interest and appreciation of the computer hardware industry
Knowledge of the Google Android OS is a plus

194

Customer Care Specialist Resume Examples & Samples

Strong Customer Service Experience
Ability to handle high volume calls
Good organizational and multi-tasking skills
Ability to collaborate and work within a team environment

195

Customer Care Specialist Resume Examples & Samples

Investigates, resolves and responds to customer calls, e-mails, letters and any other customer service inquiries which
Follows departmental guidelines and quality assurance standards to consistently provide a differentiated experience for our customers
High School Diploma or General Education Diploma (GED) required
Two – four years of relevant experience in a customer service environment preferred
High level of professionalism while interacting with customers
Ability to navigate through multiple computer systems
Ability with Data Entry Skills, Listening, Building Relationships, People Skills, Problem Solving, Multi-tasking
Must have strong ability to learn new software applications, including Oracle Service Cloud, Oracle Commerce Service Center, & Microsoft Office, required
General comfort to operate a computer and related software applications required

196

Customer Care Specialist Resume Examples & Samples

In an effort to create loyal customer relationships, our representatives must display enthusiasm and dedication on each call
Adheres to quality and regulatory compliance standards while providing an exceptional customer experience
Reviews and verifies customer behavioral activity and identifies potential fraudulent activities, such as fraud research and customer spending patterns
Participates in call listening sessions and provides quality feedback to peers and leaders
Ability to handle complex calls and defuse escalations
Maintain a good attendance record
Excellent verbal, listening and written communication skills
Dedication to providing exceptional customer service to all Barneys New York customers and store associates
Exceptional time management ability and able to work multiple systems
Desire to work in an environment where changes to procedures are common
Ability to actively listen, interpret and resolve inquiries efficiently
Ability to learn and implement policy quickly

197

Customer Care Specialist Resume Examples & Samples

Receive and record service calls from customers and/or other initiating parties (Sales Reps, CSRs )
During the initial customer contact, this position will verify a specific technical problem, access troubleshooting database and attempt to walk the customer, step by step, through a series of questions with the goal of resolving the issue during the initial contact
Must have the ability to maintain control of the call and complete the task with minimal frustration to the customer while maintaining maximum customer
Convey a high level of professionalism and efficiency so as to minimize customer anxiety and maximize customer
Keep Supervisor informed of any customer complaints, dissatisfaction and/or sense of diminished Customer Service
Run reports and track data, and report to Supervisor as
1 + years of experience working in a call center
1+ years of experience using a multi-line phone system
Strong focus in customer service
Must put a high value on processes and procedures
Detailed oriented with a strong desire to provide a high level of customer service
Knowledge of Break/Fix techniques on MIF and Software
E-Automate experience

198

Customer Care Specialist Resume Examples & Samples

Providing front line, direct contact with clients and customers
Uses computerized system for tracking, information gathering and/or trouble shooting the items raised by the client/customer
Recognizes consistent problem areas and reports to higher level for action
Seeks to retain account and/or suggest and encourage use of other services and products
Research/resolve loan level inquires as it relates to inbound/outbound call activity
More experienced associates will be involved in root cause analysis of more complex inquiries
Handle in-bound and out-bound calls from our customers in hazard insurance, mortgage banking and property loss
Works in a single client functional environment due to limited knowledge and skill set
More experienced associates will work in a multi-client or multi-functional environment

199

Senior Customer Care Specialist Resume Examples & Samples

Intermediate computer skills including ability to create and edit spreadsheets and emails
Minimum of three years customer service experience in insurance, banking, finance, mortgage lending or another related industry
Ability to prioritize and plan in order to meet metric requirements
Strong customer service and listening skills
Ability to adapt well to change

200

Customer Care Specialist Resume Examples & Samples

Ability to work a minimum of 20 hours a week after successfully completing the 4 week, full-time (40 hours) Summer training period
Applicants must be currently enrolled in a 2 or 4 year accredited college program
Must be able to successfully pass our post-offer, pre-employment Employee Background Screen which will include credit and criminal background check, previous employment and education verification, as well as a drug screen

201

Customer Care Specialist Bulgaria Resume Examples & Samples

Manage order processing, invoicing and claims according defined procedures
Perform Credit management, follow up of overdue payments and reconciliation of payments
Coordinate delivery process with logistic partner
Work in close collaboration with KA Customers
Inform superior for all problems that cannot be solved by applying standard procedures

202

Customer Care Specialist Resume Examples & Samples

Minimum 2 years people service related experience
High level of reading, writing and speaking proficiency
Ability to work a flexible schedule, including nights, weekends, and Holidays
Computer Proficiency
Excellent interpersonal and guest relations skills
Proven ability to lead teams to meet performance goals
Prior timeshare, hospitality or customer service experience
3-5 years related experience

203

Customer Care Specialist Resume Examples & Samples

Achievement of personal and team service level goals
Tracking and documentation of all customer inquiries and resolutions in SalesForce.com, including categorization of consumer feedback on site/app feedback
Identification and escalation of necessary customer inquiries and issues to Senior Support, Product, and Technical Support teams
Development of an expertise in Cars.com services and products and the initiative to take an active role in sharing this knowledge with customers
Dedication to timely and quality fulfillment of new products
Assist consumers with Sell It Yourself tools
Perform other related duties, as appropriate to further the success of the Operations Department
Customer-focused with a positive attitude and the ability to work with non-technical customers and a diverse customer base
Demonstrates accountability for issue resolution and customer empathy
Uses sound judgement
Ability to work independently and deliver high quality work
May require weekend and/or evening work shifts
Prior customer service experience or service industries’ experience preferred

204

Customer Care Specialist Resume Examples & Samples

2 - 3 years customer care experience in a high volume contact center, legal or service environment
Proficiency with, and the ability to rapidly navigate between, the following applications and systems
Windows XP
MS Internet Explorer
Microsoft Office, including strong skills in Excel, Word & Outlook
Positive thinking and team-oriented

205

Associate Customer Care Specialist Resume Examples & Samples

Answer inbound calls from customers related to dental and vision benefit eligibility and claim status
Ensure transactions and customer forms are completed correctly
Work with customers to identify and resolve issues or situations with the appropriate customer first focus
Research more complex situations working within multiple systems for documentation and procedural issues providing a high level of value to customers
High school diploma or equivalent, plus 2+ years related work experience
Ability to learn a broad range of benefit and claim products and apply that knowledge by referencing appropriate tools and resources
Ability to type 40 words per minute with proficient computer skills

206

Customer Care Specialist Resume Examples & Samples

Completion of an Associate's Degree, Secretarial, or Business Vo-Tech level program plus 1-2 years office experience in an administrative/customer service/ records management in a professional business environment
Or High School Diploma or G.E.D. equivalency plus 3-4 years office experience in an administrative/customer service/ records management in a professional business environment
Ability to demonstrate professionalism and good judgment to provide excellent customer service
Ability to plan and organize work so that tasks are accomplished efficiently
Working knowledge of general business administration practices and procedures, including postal

207

Customer Care Specialist Resume Examples & Samples

Being accurate and efficient all handlings of money
Assisting customers in the navigation and comprehension of their contract and the claims process
Giving the best in service to customers needing to make or reschedule payments
Providing an alternate perspective to those who look to cancel
Enhance the Overall Customer experience in any/ all facets prior to, during and after the sale
Provide “Best in Class” Customer Care
Orchestrate the highest level of profitability protection
Provide claims assistance
Onboard newly enrolled customer
Be a resource for Operational and Administrative outlets
Collaborate, develop and implement new ideas, concepts and processes for better retention performance
Follow and exemplify Toco's Core Values and Best Practices

208

Senior Customer Care Specialist Resume Examples & Samples

Assist client/customer with questions, quotes, claim reporting, completing payments and processing using de-escalation techniques as needed
Based on interpretation, make decisions on cancellation and endorsement eligibility and what effective date should be used
Process or deny cancellations, non-premium bearing endorsements and Primary Process primary residence endorsements based on interpretation of manual
Review, process or deny premium bearing endorsements including coverage changes and deductible changes based on interpretation of documentation received, receipt dates and FEMA rules
Contact agents for denial of process, additional items needed, review of FEMA regulations
Responsible to maintain workflow and pending task
Research to determine reason for items such as premium changes, coverage shortages/changes, missing underwriting documentation, system errors, pending policie
Leadership including some peer coaching
Assisting cash department with processing payments and special projects
Helping to identify system issues and take part in UAT testing
Assisting the underwriting department by completing comparison quotes for map revisions
Liaison to the claims department for researching and correcting PRL issues
Participate in peer training, such as shadowing of new CSRs or retraining of existing CSRs for further skill development
Begin learning basic skills of CSR III and SME
Deeper understanding of the program to interpret manual wording and have the ability to explain rules of flood insurance including effective dates, cancellation reasons and documentation requirements to callers/chatters
Applies and develops basic skills to procedures for the position
Navigates computer system
Researches in online manuals
Works partially under direct supervision and mostly independently under established procedures to accomplish assigned tasks
Makes independent decisions within guidelines and procedures
2-3 years of related experience in the function or similar activity outside the company
High school diploma or GED equivalent
Ability to handle multiple priorities in a fast paced high volume team based environment
Familiar with MS Outlook, Word and Excel
Able to type 40+ words per minute
Well versed in data entry and 10-key
Capable interpersonal skills with a collaborative team approach
Must have excellent listening skills and verbal communication skills
Ability to demonstrate a positive attitude through a friendly and outgoing phone voice
Organization, time management, and customer service skills a must
Experience with computer and phone equipment
Minimum of one year of experience as a Customer Service Representative in a call center environment
Demonstrated proficiency with basic computer skills including experience moving between multiple computer screens while entering data
Knowledge of the insurance industry
Property and Casualty license is a plus

209

Customer Care Specialist Resume Examples & Samples

Clearly understand the requirements of the Post and Media Enterprise markets
Provide technical support to accredited Resellers and customers through a variety of channels including but not limited to voice, electronic case, chat, online community and onsite
Comprehensive understanding of Video/Audio/Storage concepts, hardware, editing techniques and terms
Knowledge of Media Composer Software (Video), Pro Tools (Audio), ISIS software is preferable

210

Customer Care Specialist Resume Examples & Samples

Track and monitor delinquent accounts to ensure account status moves current and payment application is consistent
Work with outside agencies on delinquent placement accounts
Report and refer seriously delinquent accounts to designated Administrative leadership

211

Customer Care Specialist Resume Examples & Samples

Provide agencies, customers and/or contractors within territory, direction and support on new or existing orders. Collaborate internally to provide solutions and accurate information to fulfill and complete the order cycle. Provide direction based on voice-of-the-customer throughout the matrix organization. Coordinate activities to meet the customers' needs and provide a superior customer experience. Responsible for developing solutions for order issues. Suggests alternative products and services as necessary, based on knowledge of product applications
Proactively monitor order backlog, research solutions and coordinate internally to identify issues and execute corrective actions to minimize negative impact. Identify potential road-blocks to order fulfillment process and solutions to move process forward (i.e. product substitutions, system issues, shipment alternatives and costs). Develop alternatives to production scheduling and/or shipping to ensure customer delivery (ability to adjust production queues through coordination with plants)
Monitor orders for exceptions and holds to ensure orders are produced and shipped in a timely manner
Develop and continually expand a comprehensive understanding of the components of the order fulfillment cycle to include the ordering process, product interpretation, lead time management, system order rules, scheduling and manufacturing objectives, product flow through distribution, tools for managing service impacts and credit guidelines. Develop and continually update a broad knowledge of product marketed within the ABL Business Units. Continually manage KPI's and apply standard work and process improvement
0-3 years plus the education listed below. Communication skills (written and verbal) to provide clear and concise information to the customer. Ability to work both independently and as a team player who can contribute to an inclusive environment. Organizational skills; able to plan time and work effort effectively with a focused attention to details. Analytical and problem solving skills; able to identify critical situations and use good judgment to respond in a timely manner. Consults appropriate stakeholders before making critical decisions. Customer-focus and assertiveness in driving actions required to create a superior service experience for the customer

212

Customer Care Specialist Resume Examples & Samples

Manage price/delivery inquiries, formal quote requests, sales orders, and service orders. This includes processing, expediting, problem solving and basic technical support
Coordinate product deliveries between four production sites worldwide
Develop and foster relationships with customers, account managers, and project managers
Receive and resolve and/or escalate customer issues and inquiries
Maintain a customer focus while working in a fast paced numbers driven environment
Meet and/or exceed all customer requirements in addition to departmental metrics
Embrace full wing to wing ownership of all commercial operations transactions
Ability to work with various regions and teams globally in a large corporation
Understanding and knowledge of complex commercial terms, incoterms and ability to support point of contact to ensure execution of contractual terms
All other duties as assigned by a manager
Experience working in a technical environment
Experience with Salesforce.co
Six Sigma Experience
Interpersonal and communication skills
Ability to multi-task and succeed in a fast paced environment
Detail Oriented
Professionalism to interact with internal and external customers
Promotes and works well within a team atmosphere and practices shared values

213

Customer Care Specialist Resume Examples & Samples

5+ years of customer facing billing, collections or cash applications experience preferably in complex, enterprise software sales environment
Ability to navigate and drive change in a complex organization
Excellent organizational skills and follow up
Keen analytical skills
Ability to build strong collaborative relationships w/ internal stakeholders & clients
Ability to set client expectations and have difficult discussions with clients
Excellent interpersonal and written/verbal communication skills, demonstrated by the ability to: listen to and empathize with others; convey confidence; provide exemplary levels of service; resolve conflict effectively; collaborate with and facilitate small groups; and synthesize complex information into crisp executive summaries for diverse audiences

214

Customer Care Specialist Resume Examples & Samples

Responsible for entry of all manual orders (email, fax) into NTS and Customer First applications in order to assist Inside Sales Specialists in delivering first class customer service
Identify order totals, promotional items, deleted or out of stock items and offer substitutions
Entry substitution or promotional findings into Customer First application to provide maximum sales opportunity / customer satisfaction to Inside Sales Specialist
Handle necessary mailings of supplies and information to customers and external employees
Help with call overflow in emergency situations
Must maintain good attendance
Maintain safe work practices
Maintain safeguards of confidential company information

215

Customer Care Specialist Resume Examples & Samples

Handle patient access calls
Data Entry of applications for approval, denial or rejection
Validate licensed practitioners
Calculate scripts when applicable
Troubleshoot order issues
Determine case status
Open and date stamp mail when applicable
Meet department customer service, call and data entry standards
Perform clerical duties: filing, faxing, shredding, folding letters, etc
Perform special assignments when requested by management

216

Customer Care Specialist Resume Examples & Samples

Get to know customer issues, capture complaints, requests and queries received via mail/ phone. Share the reference number with the customer and internally escalating it to the concern team for necessary action
Gather feedback and escalate concerns on regular basis to enhance overall customer experience
Drive resolution of customer issues and track average time taken to resolve the complaints
Closely monitor complaints lodged by clients, review resolution comments updated by operations, take feedback from the client on effectiveness of the resolution offered and close complaints on log
Keeping records of customer issues, requests, queries and analysis by Division, Department, Business, Customer etc
Achieve operational efficiency by identifying, recording and reporting trends and causes of complaints
Implement programs related to customer satisfaction with support from marketing team
Maintain healthy relations with internal staff
Degree or Diploma in any field from a reputable university
Minimum of 5 years customer facing role experience
Excellent English communication skills, verbal and written
Demonstrate experience in solving problems
Proficient in MS Office and knowledge of CRM
Bilingual – Arabic speakerPeople who applied for this job also applied for
Business Support Administrator

217

Customer Care Specialist Resume Examples & Samples

Required to learn basics of Flood and interpret manual wording and have the ability to explain rules of flood insurance including effective dates, cancellation reasons and documentation requirements to callers/chatters
Assist client/customer with questions, quotes, claim reporting, completing payments and processing
Utilize strong problem solving skills and de-escalation techniques
Assist with quoting for endorsements, renewals and new business for all but Elevation Certificate rated policies
Responsible to maintain workflow and pending tasks
Research to determine reason for items such as premium changes, coverage shortages/changes, missing underwriting documentation, system errors, pending policies
Assisting cash department with processing payments
Helping to identify system issues
1-2 years general office setting or customer service experience
Ability to handle multiple priorities in a fast paced high-volume team based environment
Strong organization, time-management and customer service skills are a must
Excellent listening skills and verbal communication skills
Capable of interpersonal skills with a collaborative team approach
Well-versed in data entry and 10-key
Previous experience in the insurance industry a plus
Basic understanding of FEMA Flood Program a plus
College degree a plus

218

Senior Customer Care Specialist Resume Examples & Samples

Executes value assessment programs within specified accounts to maximize the use of SAS solutions that address customer needs
Uncovers additional sales opportunities within current customers and directs leads accordingly
Addresses customer inquiries with appropriate internal resources to ensure customer satisfaction with SAS solutions and services
Serves as a post-sale contact for service implementations, including service kick-offs
Develops and maintains positive customer relationships
Networks within the account to find new opportunities and new contacts
Works with customers and internal resources to coordinate contract renewals
Delivers client presentations at SAS events
Advises other sales staff regarding non-standard and complex deals
Provides recommendations regarding contracts and contract issues to other sales staff
May serve as a primary point of contact for customers during assigned implementations
Delivers customer feedback regarding SAS solutions and services to appropriate departments and divisions
Introduces new versions of SAS software, services and education opportunities to existing customers
Responsible for renewal planning and risk evaluations
Directs internal Company resources, including pre-sales and post-sales services, contracts, etc. in order to reach objectives
Assumes consultative role in dealing with technical issues and interpreting applications needs; prepares customer profiles based on needs analysis of hardware, software, applications, and user levels
Prepares complex quotations and proposal information as needed; works to customize quotes and proposals and to coordinate resources across divisions
Conducts extensive follow-up with customers to track satisfaction levels and uncover additional sales opportunities
Profound knowledge of customer business processes
Prepares and delivers presentations to customers at the highest level of management
Effectively manages business expenses

219

Telemedicine Customer Care Specialist Resume Examples & Samples

Performs variety of activities to facilitate smooth customer interactions with consulting veterinary specialists
Receives electrocardiograms (ECGs) measuring patient heart function, radiographs, sonograms and other tests from veterinary clinics through telemedicine systems and routes them to veterinary cardiologists and radiologists for interpretation
Gathers patient histories from customers and prioritizes and assigns cases based on urgency
Reviews ECG strips/radiographs/sonograms and patient histories for accuracy and completeness
Typically 0-2 years of relative experience
Reasoning, analytical and troubleshooting skills to resolve issues
Ability to think and act independently, make decisions, work collaboratively and cross-functionally
Ability to plan and organize activities effectively
Supervisory skills, if a lead position
Personal computer skills, including Microsoft Office

220

Dental Claims / Customer Care Specialist Resume Examples & Samples

Provides customer service via inbound/outbound phone calls and written communication
Processes routine to moderately complex dental claims and/or adjustments
Under direction of more senior staff, conducts routine claims research in response to inter/intra-departmental inquiries
Assists with projects as directed by management
Associate Degree in Business Administration, Communications or related field or equivalent combination of training and experience
2 years’ experience as a Claims/Customer Care Specialist or equivalent customer service experience in the health insurance industry. Third Party Administration experience a plus
Healthcare field certification a plus (e.g. medical terminology, certified coder/biller)
Basic MS Office skills
Knowledge of third party administration/ancillary products, services, policies, procedures and systems

221

Customer Care Specialist Resume Examples & Samples

Schedule High Value appointments
Support Express product when insured contact is required
Support Appraisal Coordinator Supervisor with assigned tasks
Train Schedulers as necessary
Strong customer service skills and aptitude
Have the ability to manage multiple projects at once and handle time sensitive urgencies
Must have excellent organizational and problem solving skills
Must have knowledge in use of computer equipment, software, and general office equipment

222

Customer Care Specialist With Spanish Resume Examples & Samples

Handles and services all escalated inbound calls related to transactional issues affecting the commercial service partners, consumers and retail agents of all Monogram Products with a special focus but not limited to Account Deposit Products
Duties include but are not limited to re-routes, refunds, internal refund processing, reversals, encashment, transaction status correction, and general help questions from lower levels of customer support
Identifies department needs and productivity issues, brings them to management attention, develops databases and multiple system reports, and trains co-workers on new programs, all of which ultimately improves the quality of service
Creates and implements programs and changes that improve operations and processes in the department
Researches consumer generated refund requests and or request for aged transactional information including but not limited to refunds that are outside of the normal standards, FX disputes, compensation of expenses, and encashment fees
Conducts MoneyGram Agent inquiries/problem-solving to include but not limited to basic automation troubleshooting, commission reconciliation, send/receive activity, agent account correction, Agent changes/releases, database corrections, stop pays, Financial Institution Official Check and money order verifications, stops/flags/voids, photocopy requests, remittance, and encashment
Assists the various departments with any fraud, compliance, training or technical issues
Ensure resolution of issues with transactions that have not been delivered or properly by delivering the proper actions or transferring the issue to other internal department defined in the specific work instructions
Cooperates with recipients whenever necessary, to resolve posting, or transaction information correction including investigation and problem solving
1 year customer service experience, preferably in a call center environment
Exceptional time management skills
Solid oral and written communication skills
Proven high quality customer service skills
Ability to work with minimal supervision within standardized procedures and a fluctuating, high volume of work
Ability to adapt to changing work environment
Working knowledge of basic PC operations
Ability to provide exceptional service and defuse escalated issues
Strong research and challenging service issue resolution
Bi-lingual/multilingual language skills: most preferred is English and Spanish, any other language is a plus
LI-MJ1

223

Customer Care Specialist Resume Examples & Samples

Back-up when a CCS team member is out of the office or general overflow needs. Providing coverage for the individual zone during vacation, sick time, etc. including but not limited to seeing an order through every step of the process
Quote creation - Creating quotations for CCS team members with appropriate discounting and warranty information
Customer follow-up for asset retrieval - Contacting customers via phone/email to retrieve a product that was on loan and is now due back to us
Customer follow-up for order approval - Contacting customers via phone/email to obtain approval for a quote that is pending
Report creation - Running/manipulating reports to obtain information necessary to follow-up on outstanding items

224

Customer Care Specialist Resume Examples & Samples

Maintains schedule adherence and communicates time off needs in advance to avoid customer delays and negative call handling metrics
Answers telephone inquiries utilizing the I-3 phone system, escalating calls appropriately as may be needed
Places outbound calls as necessary to resolve issues and returns calls promptly
Using SAP and LL Website; independently and accurately answers all inquiries regarding; order status and delivery status
Accurately records customer inquiries into CMS completing all required fields properly noting records accessed including: notes, documents, requests, conversations, special needs
Maintains confidentiality for company information with customers / vendors, excels in using good judgment when discussing product and company related matters
Ability to present information to customers, clients, and other members of the organization
Previous call center experience a plus

225

Customer Care Specialist Resume Examples & Samples

Bachelor’s Degree in Business, Marketing, or related field
0 to 2 years of experience
Demonstrated ability to develop and implement time management skills and task prioritization to achieve business results
Understanding of the various tools, techniques, and analytical processes that enable effective account management and associated decision making
Proven deductive reasoning (ability to work in undefined/multi-layered arena and use independent thought to come to a resolution)
Demonstrated customer focus in dealing with internal and external customers, proven follow up and relationship building
Good presentation and phone skills (oral and written communication), good organization and time management skills

226

Customer Care Specialist Resume Examples & Samples

Serve as the first point of contact for Customers and Partners across the globe who have inquiries, requests or issues relating to Veritas products or services as needed
Responsible for engaging the appropriate individuals or teams to provide guidance/resolution
Quickly respond to customer calls, web cases, emails and chats – deliver a high level of service and provide prompt resolution to ensure customer satisfaction
Support ongoing customer retention activities, including researching what may be the root cause of a customer issue or problem
Assist with queries and end-to-end resolution relating to (but not limited to) product licensing, activation, upgrades, renewals and customer portals; liaise with other Veritas business units as needed
Strive to impress customers with exceptional service and continually search for ways to improve processes and deliver additional value to the customer, thereby driving customer loyalty
Facilitate a positive and productive team environment
Leverage collaboration as a tool to solve business and customer problems Qualifications: -Minimum of 2 years Customer Service experience (or equivalent experience)

227

Customer Care Specialist Resume Examples & Samples

Follow up & resolve customer complaints via phone, email, mail, or social media
Use telephones to reach out to customers and verify account information
Adhere to the call scenario & maintaining the AHT (Average Handling Time)
Assist with placement of orders, refunds, or exchanges
Advise on company information
Take payment information and other pertinent information such as addresses and phone numbers
Place or cancel orders
Answer questions about warranties or terms of sale
Act as the company gatekeeper
Meeting the quality communicated standards of the call
Attempt to persuade customer to reconsider cancellation
Inform customer of deals and promotions
Carries responsibility for meeting communicated targets: sales, lead generation, appointment settings, etc
Utilize computer technology to handle high call volumes
Work with customer service Supervisor to ensure proper customer service is being delivered
Participates in individual & team training/meetings to bring knowledge up-to-date
Handle changes in policies or renewals
Adheres to Souq policies & procedures
Achieves the FCR (First Call Resolution) target: particularly for support calls
Adheres to work schedule and accommodates business requests (including flexible locations & working hours)
Maintains confidentiality of the customer data

228

Customer Care Specialist Resume Examples & Samples

Responds to Customer inquiries regarding various products
Creates necessary paperwork to process an order
Verification of bill to information
Verification of ship to information
Verification of purchase order information
Verification of freight and payment terms
Verification of pricing
Verification of miscellaneous Customer notes
Checks product availability and follows up with Customer backorders, etc
Resolves warranty issues
Provides Manufacturer’s instructions for Use as requested by Customer
Works on additional department projects
Attends trade shows as necessary
Analyzes assigned large project quotes
Completes Customer satisfaction calls and surveys
Associates degree in Business or related area preferred
3 years experience in customer service or sales related areas
Must have experience with Microsoft Office

229

Customer Care Specialist Resume Examples & Samples

Clearly understand the requirements and workflows of the Post and Music Production markets
Provide technical support for the Pro Tools HD product line to customers and accredited Resellers via telephone and electronic communication
Continued learning, understanding, and documentation of customers’ workflows and utilization of Avid products (and interaction with multiple third-party products) as needed to develop and maintain appropriate support skills
Comprehensive understanding of audio concepts and terms
Comprehensive understanding of Music and Post Production concepts, hardware, editing techniques and terms
Knowledge of Pro Tools software
“Hands-on” experience installing Pro Tools software, Pro Tools HDX cards, and interconnecting Pro Tools HDX Interfaces
Excellent technical knowledge of additional Avid products especially in an inter-operational environment
To have completed and passed Pro Tools Operator Certified Level Training (PT210)
To have completed and passed Avid Pro Tools ACSR Level Training (PT400)ease paste your job description here

230

Customer Care Specialist Resume Examples & Samples

Deliver trusted, professional, and reliable service to John Hancock clients and build customer satisfaction and loyalty
Meet quality expectations to ensure a positive client experience
Able to navigate multiple systems and business lines
Provide effective and timely resolution of a range of customer inquiries, striving for first call resolution
Submit requests for work processing accurately
Communicate call trends to leadership team
Escalate issue appropriately when necessary
Possess the ability to work in a team environment, as well as being able to resolve issues accurately and independently
Complete ongoing training to stay abreast of product, industry, service and policy changes
Ability to thrive in a lively working environment and manage multiple tasks
Possess the ability to multi-task
Flexibility and ability to adjust and succeed in a rapidly changing, fast paced call center environment
Demonstrated problem resolution skills

231

Proactive Customer Care Specialist Resume Examples & Samples

Answer phone or email inquiries from customers and proactively reach out to customers
Assist customers with system activation over the phone
Communicate disqualified jobs to customers
Technical Knowledge of Solar preferred
Strong computer skills (Excel, Word, Outlook and other Microsoft and related applications)
Knowledge of the construction/solar industry is strongly preferred
Ability to independently make decisions and solve problems, and stay cool under pressure

232

Customer Care Specialist Resume Examples & Samples

Negotiates terms that meet customer expectations
Tracks billing disputes or billing inquiries from receipt through to completion, updates the records databases and follows through with the customer to resolution
Resolves billing disputes and negotiates adjustment of charges with customer
Strives to provide best in class customer service
Must have strong communication (oral and written), interpersonal, multi-tasking, and team work skills
Experience with billing practices
Strong work ethic and ability to take ownership of assigned tasks
1 to 2 years experience with one or more telecommunications products/services (i.e. voice, data, etc.)
2 to 3 years of call center experience or customer negotiation and billing dispute experience
Strong knowledge in any of the following: LATIS, Ensemble or BRM billing platforms
Contractual credit and SalesForce.com knowledge a plus
140043

233

Customer Care Specialist Resume Examples & Samples

Responds to telephone inquiries and reservation requests using standard scripts and procedures
Responds to voice mails left after hours
Escalates calls with issues requiring more in-depth research to the Subject Matter Experts
Respond to IM and email based communication
Strong Customer Service Background and skills
Minimum six months experience in customer service/call center environment
Bilingual English- Spanish

234

Senior Customer Care Specialist Resume Examples & Samples

Able to provide insight on content or data and / or provide technical support to customers
Able to understand customer applications from a technical or information perspective
Advanced understanding of how information products work from a technical and customer perspective
Advanced understanding of how data is collected, captured, and stored in corporate repository
Understanding of various programming languages (SQL, VisualBasic, etc.) highly desired
Ability to interface effectively with customers
3+ years relevant experience
Bachelor’s degree required or equivalent combination of education and experience
Ability to physically perform general office requirements
Must be able to perform essential responsibilities with or without reasonable accommodations

235

Customer Care Specialist Resume Examples & Samples

Establishes and maintains productive working relationships with customers, Key Account Managers, production, warehouses and other Company employees
Provides information and relative support customers, Key Account Managers and others regarding inquiries, orders, changes, cancellations, delivery dates, application of products and pricing. Expedites orders and performs other related duties. Interacts with other departments as needed
Develops a broad knowledge base related to services, regulations/legislation, programs, and technologies and marketing strategies to meet Company goals
Process and coordinate domestic and international (depending on application and account allocation) orders using order management procedures
Services customers according to the account management policies
Provides information to customers or other Company personnel regarding products, orders and related Company policies and practices
Provide literature and product information to customers and inquiries
Responsible for inventory maintenance (issues) and reporting-month end reconciliation where applicable in conjunction with the Logistics Specialists, and Supply Chain Manager
Coordinate domestic, import & export sample shipments for customers
Set up and maintain customer master data in SAP and maintain customer paper files (eg. tax exempt, SPA’s, pricing, etc)
Coordinate product returns
Process and issue customer rebates and accruals
Maintain contact with Financial Services department with regard to credit control update KAM about delinquent and short pay customers and follow up on overdue payables in conjunction with the Credit Control Department and Key Account Managers
Work with Key Account Managers and Customer Tech Specialist to form the Customer Excellence Team in order to provide unparalleled service to our “key” customers
Participates in planning for current and future needs of customers
Maintains work schedule to provide adequate customer care department telephone coverage
Performs other duties as assigned by the Supply Chain Manager
Balancing lack of product/low inventory with customer needs
Unreasonable customer requests
Shipment problems
Customer complaints
Misdirected customer calls and directing customers to the appropriate Business Unit

236

Customer Care Specialist Resume Examples & Samples

Provide customer support through phone and email while coordinating efforts with internal resources as necessary
Manage set up and maintenance of customer accounts in all databases
Coordinate efforts with sales, marketing and collections to ensure customer satisfaction
Perform routine customer audits
Take ownership of assigned services
Fulfill historical reports for customers
Acquires input from customers to gauge satisfaction with OPIS products
Solid organizational skills with attention to detail
Ability to manage multiple projects with interruptions
Establish priorities and work well with others as well as independently
Candidates that speak/write Spanish proficiently as a second language are strongly encouraged to apply for this position
Some customer service experience is a plus but not required

237

Claims Customer Care Specialist Resume Examples & Samples

Properly document all claim activity to support the outcome of the claim file
Associate's or Bachelor's degree in any major strongly preferred
Strong computer andyboard skills
Superior multi-tasking (accurate keyboarding while talking on a headset
100% attendance is required during training with no absences

238

Customer Care Specialist Resume Examples & Samples

HS/GED required
Previous experience in high-production data entry is preferred
Ability to type 25 wpm with accuracy
Thorough knowledge of Microsoft Office software is a must
Must be proficient in Excel and Word
Must have good spelling and grammar skills and be able to communicate thoroughly via email etc
Must be deadline oriented, self-motivated and able to work effectively in a fast paced work environment
Two to three years of customer service experience preferred
Strong clerical and organizational skills required
Must have excellent customer service and conflict resolution skills
Must be able to problem solve to ensure customer satisfaction by meeting customer needs in a courteous and timely manner
Must be able to use a switchboard console with small buttons
Must be able to work Monday through Friday, and work a 4 hour shift between 7 a.m. – 5 p.m
Must be able to work full-time work week occasionally as this position provides vacation coverage and unscheduled absences of full-time Customer Care Specialist
Must be available to work at last minute for fill-in
Must be able to work occasional weekends and holidays

239

Customer Care Specialist Resume Examples & Samples

High school diploma or equivalent required. 4-year college degree in related field (i.e. Sale, Marketing, Business Administration) preferred
1-2 years previous success in a customer service role strongly preferred
Experience in consumer products or distribution industry preferred

240

Customer Care Specialist Resume Examples & Samples

High School Diploma/equivalent required, College experience a plus
Customer service experience in a Call Center environment preferred
Previous insurance experience a plus
Property & Casualty and/or Life & Health License(s) a plus
Excellent interpersonal skills including strong written and verbal communication, with ability to clearly and professionally communicate with customers
Excellent listening skills that allow effective problem solving
Strong computer skills and working knowledge of Microsoft Office applications including Outlook Email and Word

241

Customer Care Specialist Resume Examples & Samples

Work within a team in a professional environment and be accountable for your own actions, emotions and relationships
3+ years of customer service experience
Must be available to work an 8 hour shift Monday-Friday anytime between the hours of 7:00 A.M. – 7:00 P.M. (Central Time) with the flexibility to work weekends based on business need
Must have availability to work overtime as needed and during peak season, October through February (Can include Saturday or Sunday)
Inbound call center customer service experience
Prior experience in the Medicare or health insurance field
Demonstrated and proven analytical, organizational, team building and listening skills
Ability to take initiative, adapt to changes and display team spirit

242

Customer Care Specialist Resume Examples & Samples

Creates a personalized relationship with each assigned Sales Representatives
Owns the service support experience for assigned Sales Representatives
Must be knowledgeable on where to send what repairs including responding to inquiries about IMS capabilities
Involved in entering orders related to Chamber cleaning
Provides training and guidance to Customer regarding www.myaccount.com

243

Customer Care Specialist Resume Examples & Samples

Promptly reaches out to the customer and business unit to resolve complex customer complaints and concerns
Resolves internal/external questions pertaining to customer inquiries
Works within the business unit to escalate issues to management as required
Remains courteous, friendly, concerned, and knowledgeable while providing a detailed explanation of resolution taken
Provides written correspondence with organized thoughts, proper sentence construction, punctuation and grammar
Documents resolution in the Complaint Management System

244

Customer Care Specialist Resume Examples & Samples

Handle high volume of calls in an efficient and effective manner
Liaise with Nordstrom Card Services and shipping carriers
Must be able to successfully pass a Multi-tasking assessment
Able to work in a fast pace environment with the ability to troubleshoot technical issues with a high sense of emergency

245

Customer Care Specialist Resume Examples & Samples

Associates degree from an accredited college or university
Minimum of two years customer service experience in a healthcare field
Experience working with detailed data and following defined procedures
Two to five years experience in the determination of beneficiary eligibility for public assistance is desired
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Conduent Business Services or one of its subsidiaries may request such accommodation(s) by sending an e-mail to accommodations@Conduent.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking

246

Customer Care Specialist Team Lead Resume Examples & Samples

Act as the associate “in charge” when the supervisor or manager are not available
Assists supervisor/manager with interviewing potential candidates; may provide input for performance management process
Assists customer service representatives with customer problems such as missed shipments, price adjustments and backorders; continually strives for prompt resolution
Ensures that customer service representatives are processing all phone, fax, mail, e-mail and verbal orders from customers
Responsible for providing customers with accurate answers to questions and complaints regarding products and services; if unable to provide assistance, escalates customers to Customer Service supervisor or manager
Communicates with all departments within the business unit as well as internal and external customers
Makes suggestions and recommendations to supervisor/manager in an effort to continually improve customer service operations
Ensures that the department complies with all appropriate policies, procedures, safety rules and regulations
Maintains and documents all calls appropriately in the CRM; flags issues that need to be addressed
Supports compliance with all appropriate policies, CSRA, SAS70/SOX procedures, safety rules and DEA regulations
Responsible for evaluating/coaching of quality audits on a monthly basis
Responsible for mentoring, motivating, coaching and leading a team of Service Professionals
Ensures customer and client satisfaction
Attend customer, team, or client meetings as assigned
Work collaboratively with WFM to monitor and maintain email/phone service level
Operate in and follow objectives to ensure results are within contractual obligations and all KPI’s are met
Perform Quality Assurance responsibilities which include monitoring & coaching
Work cohesively with internal and external stakeholders and support teams to maximize potential and increase morale
Be the primary point of contact for escalations and resolutions with internal and external clientele including having a strong awareness and sense of urgency
Ability to prioritize work load and consistently meet deadlines
Familiarity with Pharmaceutical products, services and pharmaceutical distribution operations (preferred)
Basic knowledge of Microsoft Word, Excel and inventory management system
Must be flexible to work any schedule between 7:00AM to 7:00PM

247

Customer Care Specialist Resume Examples & Samples

Receive, process, and own orders for designated accounts
Work directly with customers and Planning/Scheduling to manage inventory levels to meet customer agreements and delivery requirements
Initiate necessary actions required to ensure internal/external customer requirements are satisfied and perform relevant transactions to support execution
Interface in regular meetings & as needed with Business Management, Marketing, Sales, Production, Planning, Quality, SH&E, Logistics, Shipping and Customer Financial Services to support and improve activities globally, and to deliver quality service and performance as relates to order management, credits, debits, returns, scheduling, shipping
Assist Performance Films and Decorative Laminates customers with
2+ years of experience in business-to-business customer service, or 3+ years in a non B-B service role
Multilingual a plus
Lean Six Sigma training a plus

248

Customer Care Specialist Resume Examples & Samples

Able to use your own initiative
Knowledge of SAP order processing is preferable although not essential
Positive, enthusiastic and driven
Experience of working in a customer service environment
Proactive approach to tasks
Effective Time Management and Personal Organisation

249

Customer Care Specialist Resume Examples & Samples

Provide credit card account assistance to customers
Successful candidate for this position will have
Must have at least 1-2 year of Call Center experience
Must be 18 or older to apply
Responds to telephone inquiries and complaints using standard procedures

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