Care Supervisor Resume Samples

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G Bednar

Genoveva

Bednar

28937 Adams Bridge

Dallas

+1 (555) 822 7655

28937 Adams Bridge

Dallas

Phone

p +1 (555) 822 7655

Experience Experience

New York, NY

Guest Care Supervisor

New York, NY

Wiegand, Gleichner and Kautzer

New York, NY

Guest Care Supervisor

Note and reports incidents in writing using the provided format. Submit incident reports
Support and assist in maintaining the operating standards established by Rosewood Hotels and Resorts
Assign work duties to staff
Conform to and enforce policies and procedures & rules and regulations as laid down by ACCOR and the Hotel in order to achieve the highest levels of uniformity and guest service
Carry out other duties that may from time to time be assigned to him by management
Constantly monitor staff performance in all phases of service and job functions; rectify any deficiencies with respective
To attend regular operational meetings to review, monitor, adjust and upgrade the performance of the Department as a whole, explaining new direction and policies and procedures at the same time

San Francisco, CA

Health Care Supervisor, Care Navigation

San Francisco, CA

Windler Group

San Francisco, CA

Health Care Supervisor, Care Navigation

Responsible for supervising and coordinating the Care Navigation Team including day-to-day processes and procedures
Assist in developing policies, procedures, goals and objectives. Track and report results to Care Navigation Team leadership
Provide training on existing and new initiatives
Foster a team environment between all locations of the CNU ensuring that all staff are held to the same expectations
Interview, talent acquisition, train, coach and develop, discipline and terminate employment of assigned employees
Provide leadership, coaching and development plans for all direct reports to maintain an engaged and productive workforce; partnering with Human Resources on employee matters
Participate and present at meetings

present

Phoenix, AZ

Foster Care Supervisor / Team Leader

Phoenix, AZ

Lebsack Group

present

Phoenix, AZ

Foster Care Supervisor / Team Leader

present

Creates a learning atmosphere, reassures and encourages improved performance
Provides leadership in developing and implementing solutions
Performs work according to the code of conduct, regulations, policies and guidelines
Provides timely coaching, identifies successes and areas of improvement
Makes effective use of time, materials, and resources by planning, scheduling and organizing work
Flexible, adjusts workload to accommodate changes in priorities and workload
Does not engage in activities other than official business during working hours

Education Education

Bachelor’s Degree in Nursing

University of Florida

Bachelor’s Degree in Nursing

Skills Skills

Strong computer skills with demonstrated proficiency in word processing, spreadsheet, database, presentation and email applications
Excellent verbal, written and problem solving skills
Excellent analytical and leadership skills
Proven ability to be a team player
Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions
Provide leadership, coaching and development plans for all direct reports to maintain an engaged and productive workforce; partnering with Human Resources on employee matters
Monitor and document performance, attendance, compliance and productivity of Care Navigation employees using call center metrics including SLA. Oversee call center Quality metrics to include customer service expectations giving employees regular feedback on their performance
Improve job related capabilities through continuing education, professional seminars and technical workshops
Provide technical guidance to team members/ expected to be subject matter expert on all technical systems utilized
Monitor, supervise and balance workflow of the Care Navigation Unit

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15 Care Supervisor resume templates

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Member Care Supervisor Resume Examples & Samples

Demonstrate the ability to diffuse situations, utilize effective negotiation skills and bring the customer issue to closure while maintaining the highest level of customer service
Ability to effectively communicate with multiple levels of management within the organization
Strong organizational and time management skills; able to manage priorities and workflow
Ability to convey ideas, policies, improvements, and information using clear and concise language
The ability to keep cool and work through escalated situations – turn the negative experience into a positive one
2 years’ supervisory experience in a contact center environment
Extensive background in customer resolution processes and development
Requires an in-office presence

Clinical Care Supervisor Resume Examples & Samples

1+ year of experience as a Nurse Practitioner (NP)
Nurse Practitioner (NP) license
DEA certification
Experience in Geriatric Care

Seasonal Member Care Supervisor Resume Examples & Samples

Effectively manage the business to meet service level goals by consistently monitoring the phone, chat, and email queues
Consistently meet monthly deadlines; including the delivery of one on ones, call monitors, call audits, weekly report cards, and team meetings
Collaborate with Leadership Team to implement new processes and improve existing procedures
Manage employee time cards and Monet exceptions
Interview and hire associates for the expansion of the Member Care Team
Leading and coordinating teams to complete additional projects as needed
Work effectively as part of a Leadership Team to achieve individual, team and departmental objectives, sharing knowledge and skills as appropriate
Works to build and promote a team-based environment which delivers best-in-class service to our members through phone, email , and chat contacts
Continuously look for areas of improvement and communicating suggestions to leadership as appropriate
Enjoys fast paced work environment and possesses a sense of urgency in performing tasks
2-3 years’ customer service experience in a contact center environment
Preferred 1 year in team member coaching
Demonstrated ability to work with multiple priorities in a dynamic, high activity, department
Comprehensive knowledge of contact center operations, policies, and procedures

Long-term Care Supervisor Resume Examples & Samples

6+ years of Clinical Laboratory experience; 2+ years of computer related skills
Medical Technologist (MT) license, ASCP or equivalent
Particular emphasis on Outreach Phlebotomy
Experience in Microbiology and or Infection Control

Member Care Supervisor Resume Examples & Samples

Coach and develop associates to enable success and growth
Effectively supervise the business to meet service level goals by consistently monitoring and managing the phone, chat, and email queues
Consistently meet monthly deadlines; including the delivery of performance evaluations, call monitors, weekly and monthly scorecards, and team meetings
Collaborate with Leadership Team to review processes and make recommendations to improve existing procedures
Manage employee time cards and attendance; including team scheduling
Interview and hire associates for the expansion of the Member Care Department
Leading and coordinating project-focused teams as needed
Act as a liaison for Member Care when department integration is necessary
Receives inbound communication through various channels, and in doing so, builds effective relationships and trust team members and customers by listening to their needs
Serve as a point of escalation for calls requiring a high degree of expertise
Responsible for timely responses to customer escalations received from various internal and external sources
Proven ability to diffuse an escalated customer situation and bring the customer issue to closure
Works to build and promote a team-based environment which delivers best-in-class service to our customers through phone, email , and chat contacts
Continuously identify areas of improvement and communicating suggestions to leadership as appropriate
Work closely with assigned Manager to communicate any concerns/successes within his/her team
Complete assigned projects accurately and in a timely manner
Proven coaching and team management skills
Strong organizational and time management skills; able to effectively manage priorities and workflow
3-4 years’ customer service experience in a contact center environment
Preferred 2+ years in team member supervisory role, coaching or management
Demonstrated ability to work with multiple priorities in a dynamic, high activity department
Flexible schedule availability

Agent Care Supervisor Resume Examples & Samples

Maintaining and managing employee records such as time cards, annual reviews, and performance plans
Coach staff to achieve or exceed individual expectations and goals
Achieve weekly goals for face to face coaching and interaction with the staff
Achieve weekly goals for listening to call recordings to find opportunities for action and confirm conformance to departmental procedures and objectives for service
Cultivate a departmental culture that encourages employee engagement, high standards for service and performance, individual ownership of service opportunities, and development of the staff and organization
Participate in the new hire on boarding process by conducting interviews with potential candidates, play an active role in the training process, and coach trainees to achieve success as they service agent requests on the phone
Monitor call center phones skills to achieve desired service levels
Analyze reports and data for opportunities to take action
Facilitate regular team meetings and one-on-one coaching sessions with associates in the department
Actively participate in strategic initiatives within the department to help achieve desired service standards and improve processes utilized by the organization

Adolescent Group Care Supervisor Resume Examples & Samples

Provides therapy services in individual and group sessions
Provides crisis intervention and conflict resolution assistance. Demonstrates ability to differentiate between emergency and non-emergency tasks and responds accordingly
Provides immediate supportive counseling and necessary assistance to clients dealing with a crisis or emergency situation
Provides continuum of services that includes appropriate mental health supports, etc
Completes an initial assessment through utilization of proven tools including the American Society of Addiction Medicine Patient Placement Criteria (ASAM). Obtains bio-psychosocial history information and identifies client needs by interviewing the client, reviewing available records, conferring with other professionals and appropriate House of Mercy staff, and contacting other information sources as necessary and appropriate. Analysis and evaluation of client situation consistently reflects advanced competency in psychosocial assessment and diagnosis
Performs a comprehensive assessment (psychosocial history) to analyze and synthesize the client’s status and addresses the client’s strengths, problems, and areas of clinical concern. On an ongoing basis assesses client needs/strengths, behaviors, and progress toward desired outcomes. Specifically monitors client progress in areas of personal growth, education, prenatal care, parenting, employment, living skills, etc. Determines need for outside professional evaluations and independently refers to community practitioners/agencies as needed
Provides psychosocial counseling/treatment services to restore clients to optimum social and physical well-being (within their capacity). Provides therapy in individual and group sessions for co-occurring, mental health, trauma, and personal growth related concerns
Provides family and/or couples therapy services in designated situations
Develops treatment plans based upon assessment and in accordance with program requirements, state regulations, etc. Communicates pertinent treatment plan information to clinical staff as needed. Implements plan and monitors patient's progress
Conducts regular case review meetings to review and discuss client progress, assure consistent implementation of treatment plan goals/objectives, and promote team involvement in problem solving/resolution
Supervises, guides, and directs adolescent group living services staff emphasizing/insuring the provision of qualitative therapeutic services
Consistently monitors and evaluates the quality and consistency of therapeutic services provided adolescent group living clients and their children
Evaluates overall programming to insure that it is researched/best practice based and tied to measurable outcomes
Provides training and education to assigned direct care and counseling staff in such areas as clinical skill development (e.g., group facilitation skills), program enhancement strategies/approaches, etc. Ensures that staff training/development activities address identified staff and program needs
Monitors and evaluates progress/achievement of related goals/objectives
Provides crisis intervention/management services and conflict resolution assistance
Conducts regular supervisory meetings to review and discuss client progress, assures consistent implementation of treatment plan goals/objectives, and promotes team involvement in problem solving/resolution
Oversees the coordination of services with community agencies, schools, courts, service providers of significant others, and mental health/other health care professionals to provide an extended, high quality continuum of care for House of Mercy adolescent group living clients and their children
Collaborates with treatment team in developing appropriate discharge plan. Assists staff in locating housing for residents prior to their departure
Assures assigned staff meet client documentation expectations including content quality, timeliness, and relevance. Promptly works with staff to make necessary revisions, changes in order to comply with standards/expectations
Coordinates services with community agencies as needed to provide an extended, high quality continuum of care
Provides statistical and research information as requested and/or required by laws, regulations or licensing requirements
Participates in public relations and media efforts to promote House of Mercy; attends community and informational meetings to keep House of Mercy current and to network with other agencies; attends training on relevant topics to stay current in meeting requirements of licensing and other regulations, and to obtain information to better serve clientele
Participates in the education and training of residents, students and providers in coordination with supervisor
Assists with referrals to community resources when appropriate
Assists the Director in the development of programs and/or curriculum, as directed
Master’s Degree in social work with at least one year of supervised experience after the degree; or, a master’s degree in psychology or counseling with two years of experience beyond the master’s degree, one of which was under supervision
Temporary license to provide mental health therapy in the State of Iowa, required; Licensed to provide mental health therapy in the State of Iowa (LMHC, LISW, LMFT, etc.) meeting the requirements necessary for an LPHA designation, preferred
Proof of completion of Mandatory Reporter abuse training specific to population served within first 30 days of employment
Understand medical terminology and communicate effectively with healthcare professionals

Critical Care Supervisor Resume Examples & Samples

Minimum 2 years previous RN experience, 1 year leadership experience, 1 year Critical Care experience required
Current CCRN or obtain within 1 year of start of position
Current NIHSS certification
Current BLS (Basic Life Support) and current ACLS (Advanced Cardiac Life Support

Cardio Vascular Care Supervisor Resume Examples & Samples

Coordinate daily liaison, communication, transfer and transition activities to ensure smooth, timely, cost effective care for KP cardiac, thoracic and vascular surgery patients, as well as cardiac intervention patients, across the spectrum of care
Manages, coordinates and provides supervision as needed for various CVS programs
Assure cost effective and high quality continuity of care by overseeing patient quality database for use by KP personnel; and by aggressively communicating w/KP cardiologists
Maintain and enhance high quality personal relationships with staff at Kaiser Sunnyside and contract hospitals, attending necessary meetings at all locations as a Cardiology resource
Coordinate responses and follow-up to HQPS/RQM for QA issues or to PCP/Cardiology Clinics for member/family concerns
Coordinate QA data gathering/processes for ICD and Cath Registries at KSMC; assisting with QA enhancements and patient education materials in the Cardiac areas at KSMC. Maintain statistics for QA and UR activities; and coordinating and facilitate effective QA and UR programs
Minimum five (5) years of recent cardiac care experience
Outpatient cardiology work experience
Data Registry experience
Management or supervisory experience
MSRN (CCRN)
Kaiser Permanente practices, personnel, culture and values
St. Vincent Hospital practices, personnel, culture and values
Other contract hospital's practices, personnel, culture and values
Critical care nursing
Kaiser Permanente computer systems
UR Methodology
QA Methodology
Spreadsheet/data base management/ word processing skills
Small group dynamics/problem-solving/member-concern resolution skills

Business Care Supervisor Resume Examples & Samples

Provide feedback, motivation and guidance to aid representatives in attaining their key measures of success
Track, analyze and document results on individual/team level performance and establish necessary action plans to remediate issues that impact goal attainment
Provide feedback regarding performance issues and make recommendations on applicable training opportunities
Assist with communication of key learning initiatives and business updates through team meetings, huddles, and e-mail as well as one on one coaching sessions
Maintain high visibility in order to provide guidance with customer escalations and complex order entry scenarios
Monitor and evaluate calls to ensure established quality standards are adhered to consistently
Contact Dispatch/Operational Teams as needed to ensure appropriate resolution for customer escalations
Interact with central/local workforce teams to ensure proper staffing alignment
Partner with Human Resources by participating in the interview and selection process of new employees
Act upon department personnel issues including performance reviews, counseling and progressive disciplinary actions as needed

Transition of Care Supervisor Resume Examples & Samples

Functions as hands-on supervisor for daily Case Management activities including medical necessity review, initital assessments, continued stay review, discharge planning, and other duties as required
Manages and evaluates team members in the performance of various case management activities
Works with the Manager to ensure adequate staffing and service levels, and maintains customer satisfaction by implementing and monitoring staff productivity and performance indicators
Provides coaching, counseling and employee development and meets individually with staff at least monthly
Completes quality audit reviews for all Case Management staff
Collaborates with and keeps the Manager appraised of operational issues, staffing, resources, system and program needs
Interacts with medical directors regularly, as necessary
Facilitates open and timely communication between team members, other Molina employees and external customers.Responsible for overseeing the Case Management staff focused on assisting varous groups and individuals with their health care needs to achieve optimal clinical, financial and quality of life outcomes. Monitors information daily as appropriate including member metrics and staff productivity. Evaluates the services provided and outcomes achieved by the team and recommends enhancements and/or improvements for programs and staff development to ensure consistent cost effectiveness and compliance with all state and federal regulations and guidelines in day-to-day activities. Demonstrated ability to communicate, problem solve, and work effectively with people
Work independently and handle multiple projects simultaneously

Consumer Care Supervisor Resume Examples & Samples

Provides daily direction to ensure customer service operations metrics and goals are met
Held accountable for metrics and targets such as; service levels, quality and productivity metrics
Answers questions about products, policies, procedures and services provided
Recommends solutions and alternatives to resolve customer issues which include research, compiling information and sensitive decision making. Handles escalated calls from customers
Provides support and guidance to resolve internal customer issues from sales, marketing and logistics
Studies and standardizes procedures to improve efficiency and process improvement
Collaborate with Training and Quality Manager in the development of training programs to increase workforce efficiency and ensure compliance with workplace procedures
Represents customer service on quality and process improvement teams as assigned. Engages with cross functional departments and senior leaders. Provides subject matter expertise and may be asked to lead project or certain initiatives
Assists in monitoring and compiling work volume statistics for reporting purposes. Providing records and tracking of information used by various departments for the purposes of meeting accounting, legal, auditing or forecasting / planning requirements
Monitors, observes employee's day to day performance, technical accuracy, and conformity to company policies. Provides coaching and development of skills as needed
Prepares mid-year and annual performance reviews, setting annual job objectives. Issues written and oral instructions in both job related task and employee relation issues, including corrective actions, warnings and terminations when necessary
Coaches and provides performance planning and career direction
Maintains harmony among workers and resolves grievances, as well as communicating with other departments to resolve open issues and expedite work requirements
Exhibits leadership and mentoring sensibilities. Possesses the ability to attract, mentor and retain great people. Encouraging others to succeed and is connected to individuals goals, strengths and weaknesses. Has the ability to motivate and inspire others to accomplish a goal. Takes responsibility for subordinates' activities; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality in others. See's coaching as their key role
Must demonstrate a clear understanding and appreciation of Call Center concepts and practices, including: use of systems, call routing, contact channels, types of customer transactions/interactions, workforce management, performance measurements, quality initiatives, coaching and mentoring, career pathing, staff development, diverse learning styles, and the unique demands of frontline staff
Must have superior oral and written communication skills; ability to speak and write clearly; varies style to meet audience's needs
Must be task-, team-, and dead-line oriented; must be a team player
Must have ability to collaborate across all lines of the business in order to develop most logical and consumer friendly processes
Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions
Consumer focused. Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments
Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed
Sets high levels of quality standards, maintains and follows through with each CSR
Acts with a sense of urgency and responds to requests in a timely manner
Operates within accepted professional standards of conduct. Is trusted to treat people fairly and keep confidences
Ability to clearly articulate goals and responsibilities that move department forward. Takes control and responsibility of their department's achievement of goals
Bachelor's degree (B. A.) from four-year College or university; or 3-5 years related experience and/or training; or equivalent combination of education and experience

Health Care Supervisor, Care Navigation Resume Examples & Samples

Responsible for supervising and coordinating the Care Navigation Team including day-to-day processes and procedures
Assist in developing policies, procedures, goals and objectives. Track and report results to Care Navigation Team leadership
Provide training on existing and new initiatives
Foster a team environment between all locations of the CNU ensuring that all staff are held to the same expectations
Interview, talent acquisition, train, coach and develop, discipline and terminate employment of assigned employees
Participate and present at meetings
Provide technical guidance to team members/ expected to be subject matter expert on all technical systems utilized
Monitor and document performance, attendance, compliance and productivity of Care Navigation employees using call center metrics including SLA. Oversee call center Quality metrics to include customer service expectations giving employees regular feedback on their performance
Monitor, supervise and balance workflow of the Care Navigation Unit
Assure company compliance through compliance audits and periodic compliance assessments. To include all regulatory obligations as well as any personnel licensing requirements that are state specific
Provide customer satisfaction through monitoring customer call, handling escalate calls and conducting periodic customer satisfaction surveys
Improve job related capabilities through continuing education, professional seminars and technical workshops
Assess departmental needs and recommend necessary changes to overhead affecting operational workflows
Assume primary leadership oversight of the CNU in absence of Care Navigation Unit Manager
2 – 3 years’ experience or 1 – 3 years’ experience as a Supervisor
Previous successful call center experience preferred
Innovative and creative out of the box thinker
Excellent verbal, written and problem solving skills
Successful project management and budgeting, preferred
Strong computer skills with demonstrated proficiency in word processing, spreadsheet, database, presentation and email applications

Point of Care Supervisor Resume Examples & Samples

Trains staff (nurses, house staff, etc.) in the proper use, interpretation, and quality control of bedside testing instrumentation and protocols
Ensures the ongoing annual competency assessment of the staff performing POCT
Establishes and administers the ongoing quality control programs for each work station. Generates monthly quality control summary report for each workstation
Develops and implements methods and procedures for testing, quality control and maintenance/trouble shooting of equipment. Maintains manual of Standard Operating Procedures and revises, as necessary
Reviews and approves supply requisitions. Performs cost analysis and studies for procurement of equipment and supplies
Maintains and reviews quality control programs to meet NYS and CAP proficiency and license requirements. Collects and correlates documentation for JCAHO and other organizations, as necessary
Performs statistical analysis of POCT activities with attention to cost containment, quality assurance and quality control
Participates in mandatory hospital and laboratory in-services and undergoes required hospital health assessments
Bachelor’s Degree in Medical Technology or related degree, required
Licensed by New York State Education Department (NYSED) as a Clinical Laboratory Technologist
Minimum of six (6) years pertinent clinical laboratory experience, required. Prior supervisory experience, preferred

Foster Care Supervisor / Team Leader Resume Examples & Samples

Dependable, accepts responsibility for attendance and punctuality
Flexible, adjusts workload to accommodate changes in priorities and workload
Works when scheduled, observes policies regarding scheduling and time off
Presents a neat, clean appearance and dresses appropriately for the job
Cooperates and is willing to assist others, accepts direction
Effectively utilizes time
Handles information in a confidential manner
Notifies proper authorities of circumstances or situations that present possible health hazards
Maintains a valid driver's license and insurability (when required by position)
Observes establishe policies on health, safety and security
Sets a good example for others by own self discipline and behavior
Reports significant/major incidents or accidents
Cooperates in external/internal investigations as requested
Does not engage in activities other than official business during working hours
Performs work according to the code of conduct, regulations, policies and guidelines
Establishes high levels of mutual trust and support with others
Provides timely coaching, identifies successes and areas of improvement
Encourages ethical behaviors by adherence to the compliance Program Code of Conduct
Expresses positive expectations of others, even in difficult situations
Delagates tasks or responsibilities for the purpose of developing others abilities
Creates a learning atmosphere, reassures and encourages improved performance
Rewards good performance and promotes employee recognition
Ensures that staff complete all required training
Encourages staff to report issues of non-compliance through appropriate channels
Adheres to established company policies and procedures and supports all programs
Sets appropriate performance goals for staff
Communicates in an open and honest manner
Makes effective use of time, materials, and resources by planning, scheduling and organizing work
Delivers timely coaching and conducts employee evaluations when scheduled
Improves processes within a department emphasizing quality and efficiency
Anticipates and resolves problems demonstrating good judgment
Provides leadership in developing and implementing solutions
Coordinates clinical service delivery to ensure the provisions of quality service and supports for each person (s) served
Other tasks as assigned

Care Supervisor Resume Examples & Samples

Supervises, monitors, reviews, and coaches staff members
Assures staff adheres to QA and productivity standards for prompt, cost-effective, courteous service to our customers; takes corrective action when necessary to ensure that objectives are met and policies and procedures are followed
Participates in staff planning, recruiting, training, and development
Develops and maintains comprehensive knowledge of Utilization Management (UM) products
Works with management team to achieve financial goals and operational objectives
Provides feedback on performance-related issues to managers; identifies development and training needs
Demonstrates leadership in sensitivity to culturally diverse situations with staff, other departments, clients, and customers
Broad knowledge of Cigna-Healthspring products and services
Knowledge of the UM workflows, UM policies and procedures and the insurance industry as a whole
Excellent interpersonal and communications skills with clinical staff, management, and all departments involved in the care of our customers
Ability to meet deadlines and manage multiple priorities, and effectively adapt and respond to complex, fast-paced, rapidly growing, and results-oriented environments
Bachelors Degree in business or health related field preferred
Preferred 2-3 years recent experience in customer service or call center environment
Prior management/leadership experience preferred
Demonstrated strong leadership skills
Excellent communication, interpersonal and negotiation skills
Working knowledge of the insurance industry and the overall claims process a plus
Knowledge of UM products

Reminiscence / Memory Care Supervisor Resume Examples & Samples

Assisting in the recruiting, selection and training of team members as well as staffing and scheduling
One (1) year experience preferred in assisted living, home health, long term care or hospital industries and experience with memory impaired senior population
College degree and management experience with dementia care may be required per state requirements

Guest Care Supervisor Resume Examples & Samples

Prepare and adjust weekly work schedules in accordance with staffing guidelines and labor forecasts
Ensure that staff report to work as scheduled. Document any late or absent employees
Coordinate breaks for staff
Assign work duties to staff
Conduct pre-shift meeting with staff and review all information pertinent to the day's business
Inspect grooming and attire of staff; rectify any deficiencies
Inspect, plan and ensure that all materials and equipment are in complete readiness for service; rectify deficiencies with respective personnel
Constantly monitor staff performance in all phases of service and job functions; rectify any deficiencies with respective
Propose training and discuss subjects with the Guest Care Manager
Conduct training
Maintain complete knowledge of and comply with all departmental policies, service procedures and standards
Ensure that standards are maintained at a superior level on a daily basis
Have the ability to respond properly in any hotel emergency or safety situations
Act on issues and concerns within field of activity immediately and report actions taken to the Guest care Manager in a timely & efficient manner
Ensure compliance with all assigned duties & responsibilities
Present in a professional manner whilst on duty and maintains at all times polite relations with guests, visitors and internal guests
Conduct in a manner so as to always portray the highest ethical and behavioral standards and to protect and defend the business’ reputation in the eyes of the authorities, the public, owners, management, guests, tenants and internal guests
Support and assist in maintaining the operating standards established by Rosewood Hotels and Resorts
Carry out regular patrols in a dedicated and thorough fashion
Note and reports incidents in writing using the provided format. Submit incident reports
Note and report broken defective or dangerous equipment as well as facilitates repairs and corrective action to items within the property that may presents a hazard or threat to the life, safety and well being of our guests and employees
Check and challenge all “unauthorized” or “suspicious” persons within the premises in a polite and professional manner at all times
Check vehicle traffic within the premises and in the areas dedicated to car parking
Check for acts of abuse or damage and reports all incidents in a timely and efficient manner
Carry out other duties that may from time to time be assigned to him by management
Experience: Minimum two years’ experience as a Security Supervisor for a luxury or ultra-luxury

Guest Care Supervisor Resume Examples & Samples

Responsible for maintaining the highest level of Security within the Hotel at all time hilst on duty. (Refer Organization Chart)
Conform to and enforce policies and procedures & rules and regulations as laid down by ACCOR and the Hotel in order to achieve the highest levels of uniformity and guest service
Performs special duties as required by the Security Manager or Senior Assistant Manager Security
Maintain a Hotel logbook on incidents, complaints etc. and refer them, if required to the appropriate department for follow up action
To attend regular operational meetings to review, monitor, adjust and upgrade the performance of the Department as a whole, explaining new direction and policies and procedures at the same time
To be aware of the Security policies and procedures of the hotel, and ensure that at all times in all area of the Hotel that they are being strictly adhered to
To be aware of the Fire and Emergency procedures, and your Departments responsibility in an emergency

Clinical Care Supervisor Resume Examples & Samples

Possession of a valid license as a Registered Nurse issued by the Minnesota Board of Nursing
Leadership and supervisory experience
Skilled in fostering a positive workplace culture and building inclusive workplace teams
Ability to comfortably and effectively facilitate meetings and feedback sessions

Technical Care Supervisor Resume Examples & Samples

Supervisors are expected to be available to the entire team for support and questions, be productive, and engage in positive interactions
Supervisors create employee loyalty through effective, consistent coaching as well as being the advocate for the employee, while balancing department and company needs
Supervisors are able to demonstrate dependability, flexibility, teamwork and sound judgment. This is achieved by being available to team and all others as needed, actively participating in department events and initiatives, supporting other teams, working together to ensure proper staffing of team and others, shifting schedules as needed, and ensure timeliness of work
One year previous experience as a supervisor or in a leadership role
Experience with computers and keyboarding is required
Familiarity with basic networking hardware and software components

Clinical Services Care Supervisor Resume Examples & Samples

Hires and schedules staff to ensure acceptable service levels
Trains and coaches new and existing employees. Evaluates employee performance, attendance and job knowledge through observation (especially telephone skills) and gives feedback
Guides and educates staff in coverage plan benefits, policy and procedures
Tri age faxed reviews upon eligibility verification, distribute as appropriate
Monitor CareConnect queues related to request for service to assure that turnaround times are met. Maintains departmental productivity and performance standards
Utilize screening tools to assist in the follow up process for discharges and/or referrals
Responsible for data entry of clinical information into review forms in CareConnect
Make "courtesy calls" to facilities on authorizations
Participate in audit and URAC preparation
Review inquires to assure that all necessary non-clinical information is available and documented
Monitor ServiceConnect queues and distribution of work to HLOC care managers
Facilitates and monitors in the Peer Referral process which includes completion and sending of associated letters
Make phone calls to providers to request additional information, prescribed protocols, as requested by HLOC care managers; documents information i n inquiry per protocol
Assists with resolving claims processing issues when needed
Responsible for performing other non-clinical tasks to support the HLOC team and service center as needed
Previous supervisory experience required
Experience in a work team oriented/productivity oriented environment helpful
Experience in managed care setting or insurance company preferred
Knowledge of medical terminology preferred, excellent customer service skills, ability to follow-up on tasks until completion, organization, prioritization, computer skills, typing skills, and ability to work well with peers/staff

Memory Care Supervisor Resume Examples & Samples

Promoting excellence in resident care and programming
Assists with the outreach to families with an understanding of the evolving information on Alzheimer's disease
Assisting the community in maintaining high quality standards throughout the community

Critical Care Supervisor Icu-edmond Resume Examples & Samples

Direct Patient Care also a part of this position
Ensures the oncoming shift has adequate nursing personnel to meet identified patient care needs; arranges for staff to work overtime shifts for personnel shortages based on minimum staffing requirements; assists in the development of monthly personnel schedules
Assists in determining work assignments based on nursing resources and identified patient care needs
Assists with revision of policies and procedures. Evaluates, documents and counsels staff on a designated shift regarding job requirements and work performance; assists with employee evaluations and recommends appropriate personnel actions
Develops quality assurance indicators. If pertinent to the area, will be responsible for updating operating room procedure cards for specialty areas
Ensures orientation of new unit employees
Monitors productivity targets established by the dept
Experience: 2-3 years as a Registered Nurse in an critical care setting; charge nurse experience a plus
Licensure: Possession of a valid temporary or permanent Oklahoma license issued by the Oklahoma State Board of Nursing as a Registered Nurse prior to entrance on duty. (Permanent license must be obtained within 3 months of appointment)