Case Analyst Resume Samples

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C Krajcik

Candida

Krajcik

408 Towne Street

Dallas

+1 (555) 497 3776

408 Towne Street

Dallas

Phone

p +1 (555) 497 3776

Experience Experience

Dallas, TX

Case Analyst

Dallas, TX

Gottlieb-Swift

Dallas, TX

Case Analyst

Process complex contract and policy changes, disbursement requests, and approves and issues complex life and health insurance policies in a timely manner compliant with state and federal guidelines
Analyze complex documents, which may include underwriting records, divorce decrees, guardianship papers, power of attorneys, corporate resolutions and trust documents to ensure that the transaction is completed within state and federal compliance regulations
Perform and analyze complex calculations which may include illustrations, reinstatement figures, conversion credit, cost of insurance, Return of Premium rider amounts, dividend calculations and surrender amounts
Assure the accuracy of premium application and accounting, which may include EFT transfers, wire transfers, credit vouchers, special check handling and duplicate check requests
Work with technical and development team to resolve identified issues in a timely manner
Analysis of discrepancies in the eligibility reconciliation process for multiple stakeholders using defined data sources and following Standard Operating Procedures
Perform other duties as assigned by management

Dallas, TX

IEO Business Case Analyst

Dallas, TX

Lockman Inc

Dallas, TX

IEO Business Case Analyst

Development of new concepts and implementation of new workflow chain
Infrastructure Estate Optimization (IEO) analyst role includes Business Case RtB Benefit / Cost reporting, calculation, tracking, and change management
Used to deliver high quality results on time and motivated for professional development
Tracking and chasing open BC topics on inter-departmental level
Liaison between finance and portfolio management on financial validation of programs (TS impact). Support TAMs / TALs in various MIS requests on behalf of business client
Instruct the TAM / TAL community about existing IEO Business Case processes
Analysis and adjust of existing processes for Business Case (BC) calculation

present

Chicago, IL

Cdd-onboarding Case Analyst

Chicago, IL

Prosacco-Kohler

present

Chicago, IL

Cdd-onboarding Case Analyst

present

The role is a part of the IBC team and is responsible for contributing to the Administrative support team in providing exceptional assistance to the S/CBM and/or IBC team when managing processes, improving efficiencies and driving operational integrity
The role holder will operate within the Bank’s risk and operational guidelines and is responsible for ensuring that organizational standards are maintained and that the Banks policies and procedures are adhered to throughout the IBC in order to mitigate risk
Ensure compliance of both general and anti-money laundering and anti-terrorist financing (AML/ATF) compliance controls as well as operational risk controls in accordance with HSBC or regulatory standards and policies; and optimize relations with regulators by addressing any issues
The jobholder will ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organization
This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring
Coordinate the client onboarding cases from initiation to the point
The client cash account is open and HSBC Net channels access has been provided

Education Education

Bachelor’s Degree in Accuracy Associated With High Volumes

Boston University

Bachelor’s Degree in Accuracy Associated With High Volumes

Skills Skills

Exercise ownership over assigned tasks, attention to details to assess client information and record review
Applying triage, research, collaboration and technical knowledge to resolve transaction and processing issues
Working knowledge of email system
Strong analytical and problem solving skills in order to identify instances requiring escalation or necessitating further investigation/due diligence
Working knowledge of word processing and spreadsheet applications
Mentoring and assisting less experienced case analysts or new hires with questions related to case work
Identifying and solving consumer disputes
Strong teamwork spirit, multitasking and time management skills with the ability to complete assigned tasks within defined targets and can adapt to changing priorities
Effective written and oral communication skills to interact within CBSU, with front office and clients
Analyzing of discrepancies in the eligibility reconciliation process for multiple stakeholders

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BGI Case Analyst Resume Examples & Samples

Provide portfolio management, pro-actively managing BGI cases
Act as resolution point between internal teams, customers and third parties
Provide expert support and advice to customers and colleagues
Check submissions against credit sanction, referring to Relationship team where necessary
Support continuous improvement of the operational process and the development of Best Practice. Suggesting ideas to improve systems and processes where necessary and evaluate the benefits and risks of such proposals
Responsible for preparation of BGI Facility Letter documentation and Instruction to BLSC for completion of necessary security documentation

Onboarding Case Analyst Resume Examples & Samples

Good verbal and written communication skills at all levels
Receptive to change
Drive and resilience
Ability and willingness to pick-up commercial banking
Diligence in formal written communication

TI Business Case Analyst Resume Examples & Samples

Ability to work independently in a fast-paced and dynamic environment
Establishing operating policy for groups managed
Business and Vendor Management
Leads major projects, programs or processes with significant business impact involving cross-functional teams

Case Analyst Resume Examples & Samples

Some experience in consumer banking industry and knowledge of banking products, different types of transactions and client-facing procedures
Relevant understanding of the KYC requirements and processes for various client types
Adequate knowledge on AML regulatory compliance, transaction/risk monitoring tools and solving AML issues
Relevant experience with similar responsibilities in a high volume, fast-paced operations environment
Effective written and oral communication skills to interact within CBSU, with front office and clients
Strong teamwork spirit, multitasking and time management skills with the ability to complete assigned tasks within defined targets and can adapt to changing priorities
Exercise ownership over assigned tasks, attention to details to assess client information and record review
Strong analytical and problem solving skills in order to identify instances requiring escalation or necessitating further investigation/due diligence

Intake Case Analyst Costa Rica Resume Examples & Samples

Daily analysis of a variety of referrals from various Global Citibank businesses; historical analysis, triaging, building and assigning cases to CSIS Investigative Management for further assignment
Collation of information and data from a variety of sources, both internal and external
Provide referral management to CSIS Investigative units to link events and assure data quality
Provide tactical analysis to client businesses, CSIS customers and investigative units through referral management, linking events and data quality management
Identify and escalate emerging fraud patterns to CSIS teams, strategic analysts, and local Citi businesses
Monitor and gather open source intelligence to identify possible threats to the organization including physical security, trademark infringement, and fraud incidents as appropriate
A minimum of 2 years’ experience in investigative analysis and/or research and review
Experience working in the intelligence field
Experience with due diligence and/or business intelligence investigations preferred
Acts as a team player, participates and contributes to the team’s success
Strong written and verbal communication skills in Spanish, English and preferably Portuguese
College level education preferred or equivalent work experience
Fully bilingual – English plus a second language (minimum requirement)

Case Analyst Resume Examples & Samples

Minimum 1 year control and related experience
Working experience in Business Unit with Compliance related role
Banking experience is preferable
Skills in contacting client with English, Cantonese and Mandarin
Good English writing skill
Knowledge on Words and Excel

ATM / Debit Case Analyst Resume Examples & Samples

Conduct investigation of suspected or known fraud involving the use of ATM, Debit and Credit cards
Ensure case work is documented appropriately in all systems including FACTS, ADH DAG and TSYS
File Suspicious Activity Report as specified in guidelines and procedures
Collaborate with Corporate Investigations on cases, assisting by answering questions and providing resources
Ensure compliance with Regulations E and Z
Establish and maintain effective relationships with department managers, peers and partnering teams
Maintain appropriate and manageable case load
Meet service level agreements and ensure all work is completed in compliance with all applicable Federal Regulations
Communicate with clients regarding ATM, Debit and Credit Card activity and disputes
Enact challenge process when necessary
Model the Key Values and Key Difference Service Standards
Develop and maintain communication with external partners to include law enforcement agencies, credit card companies, merchants and other institutions and communicate all relevant potential risks back to the corporation
Assist and communicate with both internal and external clients regarding potential incidents of fraud
Demonstrate stress management and communication skills necessary to facilitate escalation calls appropriately and professionally
Ability to identify and assess inherent risks, strategize and propose effective mitigation techniques for new and emerging fraud trends

Nmmes Business Case Analyst Resume Examples & Samples

High level of proficiency in Microsoft Office (all programs), including MS project
Must a self-starter with ability to define tasking, manage workload from multiple sources, and independently resolve multifaceted situations
Ability to resolve complex issues, strong organizational skills, excellent oral and written communications skills, strong analytical and problem solving skills, with ability to multi-task in a fast-paced environment
Excellent interpersonal, verbal and written (technical/financial) communication skills
Full project Control Lifecycle experience

Case Analyst Resume Examples & Samples

Degree holder with minimum of 1 year working experience in Control and Compliance, preferably in a Consumer Banking industry
Knowledge of consumer banking products, different types of transaction and client-facing procedures
Good understanding of KYC requirement and process
Adequate knowledge of AML regulatory compliance, transaction/risk monitoring tools and solving AML issues
Multitasking and good time management skills
Good command of written and spoken English, Chinese and Putonghua

Cdd-onboarding Case Analyst Resume Examples & Samples

The role is a part of the IBC team and is responsible for contributing to the Administrative support team in providing exceptional assistance to the S/CBM and/or IBC team when managing processes, improving efficiencies and driving operational integrity
The role holder will operate within the Bank’s risk and operational guidelines and is responsible for ensuring that organizational standards are maintained and that the Banks policies and procedures are adhered to throughout the IBC in order to mitigate risk
Appreciation of all areas of risk management and processes
Knowledge of HSBC Bank’s structures, products and procedures
Knowledge of the Bank’s operational procedures, systems, communications process and mediums
Appreciation of the changing economic, social and regulatory environment in Canada
BA in related discipline and 3-5 years of experience in related field OR MA and generally 2-3 years of experience in related field
Experience of working in a teamwork environment
Proven experience in identifying and managing the risks, issues and dependencies related to the business and in decision making
Experience in the Commercial or Corporate Banking environment
Strong customer service and team skills promoting an environment of co-operation and trust, overcoming resistance where encountered
An ability to get things done, adaptable and change agent
Possess drive and resilience
Possess developed interpersonal skills
Strong planning and organization skills with excellent time management
Self-motivated with a positive outlook
Possess commercial awareness

IEO Business Case Analyst Resume Examples & Samples

Analysis and adjust of existing processes for Business Case (BC) calculation
Development of new concepts and implementation of new workflow chain
Instruct the TAM / TAL community about existing IEO Business Case processes
Ensure high Quality of the Business-Case calculation process chain
Tracking and chasing open BC topics on inter-departmental level
Support several global organisations in periodical administration task
Infrastructure Estate Optimization (IEO) analyst role includes Business Case RtB Benefit / Cost reporting, calculation, tracking, and change management
Liaison between finance and portfolio management on financial validation of programs (TS impact). Support TAMs / TALs in various MIS requests on behalf of business client

KYC Case Analyst Resume Examples & Samples

Complete KYC Record incorporating local regulatory requirements / Global BSU Standards and policies
Highlight any discrepancies to Senior Case Managers, Control Team and Section Managers
Languages : Fluent XXX / XXX

IEO Business Case Analyst Resume Examples & Samples

Solid analytic and reasoning skills
Ability to work on own initiative to support Management team
Confident in working with data and in adhering to accurate processes is a must
Used to deliver high quality results on time and motivated for professional development
Good communication skills and provide a service oriented personality
Very good knowledge about MS Excel
Fluent in English, German is an advantage, as many stakeholders are based in Zürich
Team work focused person with good interpersonal skills

Cdd-onboarding Case Analyst Resume Examples & Samples

Bachelor’s degree or minimum of 2 years of relevant work experience
A record of successful accomplishment in providing consistently outstanding customer service
Language requirements (based on local needs)
Good verbal and written communication skills at all level
Conflict management

Case Analyst Resume Examples & Samples

University degree in a related discipline or other relevant qualifications
Experience in consumer banking industry
Knowledge in AML/KYC regulatory requirements

Trade BGI Case Analyst Resume Examples & Samples

Responsible for proactively managing complex correspondence queries relating to BGI’s
Responsibility & ownership for the preparation of invoices for domestic and international Guarantees, liaising directly with clients and Coverage where necessary to agree requirements and proactively identify acceptable solutions for both client & Bank
Role holder requires tact and sensitivity to handle conflict, objections and resistance whilst retaining the requirement to ensure the Bank's risk position is acceptable
Proactive collaboration with Coverage, Legal, Risk and others to ensure client requirements are met and the Bank's position is safeguarded
Responsibility for booking cross currency deals
Responsibility for handling complex referrals from our team in BSS
Establish value added relationships with the Coverage and Origination teams as well as other specialists to ensure that we provide a joined up service to our clients at all times
Provide expert support and advice to clients and colleagues as part of day to day role
Ability to apply themselves to problem solving and analysing situations
World class communication skills
A hunger to succeed in everything you do
A focus on successful resolution
Strong customer focus -external and internal
Ability to organise and prioritise workloads. Flexibility to adjust to changing/ conflicting priorities
Proficient in use of internal computer systems including TradeManager, Tradeflow and any other appropriate platform applications
Strong decision making skills. Strong planning, co-ordination and organisational skills
Effective questioning / Active listening
Confidence to make recommendations to Coverage teams, clients and Trade Product using influencing skills as appropriate
Dealing with conflict and disagreement. Good negotiating skills
Ability to organise and prioritise workloads. Flexibility to adjust to changing/conflicting priorities
Strong planning, co-ordination and organisational skills

Background Investigations Case Analyst Resume Examples & Samples

Provides in-depth investigative oversight to field investigators; performs extensive analysis of investigative tasks, develops detailed knowledge of client’s objectives
Provide advice and guidance to investigators on investigative and formatting requirements
Monitor pending cases to ensure compliance with delivery due dates and track submission of investigative leads
Check for quality and take necessary actions to complete case
Schedule additional leads as discovered in investigation. Other duties as assigned
Directs mentors and guides field investigators to ensure timeliness and thoroughness of investigations
Interacts with field investigators to resolve investigative issues and provides guidance in meeting prescribed time requirements

Business Case Analyst Resume Examples & Samples

Driving the establishment of financial business cases on future product roadmap candidates to assess financial attractiveness
Prepare Executive Management material and other gate material to support decision making on product roadmap candidates
Support ad hoc requests for business case support and related activities
Across these responsibilities, you will be exposed to and collaborate with a wide range of stakeholders covering amongst others Sales staff functions, Supply Chain Planning, Finance and Cost Management, Procurement, Project Management and Engineering functions as well as other functions in Product Management
You hold a B.Sc. or M.Sc. in Business/Economics or similar
Ideally, but not necessarily, you have a few years' experience with financial modelling, business cases, performance management, controlling or related aspects
Some experience within the wind industry would be advantageous
You possess excellent communication skills, enjoy working with a wide range of stakeholders, and are fluent in English, written and spoken

Background Investigations Case Analyst ITC Resume Examples & Samples

Prioritize cases where noteworthy or derogatory information is developed
Monitor pending cases, review and revise reports of investigation
Notate Investigator Quality Performance remarks
Assists in evaluating, analyzing, and assembling final investigative reports in prescribed customer format
Analyzes public records, such as law enforcement reports, bankruptcies, judgments, and collection actions against the subjects of investigations

Prepublication / Foia Case Analyst Resume Examples & Samples

Experience with performing complex administrative and analytic tasks
Experience with working in a Microsoft Windows environment
Knowledge of the laws, regulations, and policies governing the IRR business area
Knowledge of the history, organization, and activities of the intelligence community
Knowledge of classification and declassification principals and practice
Ability to demonstrate high attention to detail
Active TS/SCI clearance with a polygraph required
BA or BS degree or a 5+ years of experience in a professional work environment
Experience with applying and following classification and declassification principles and practices
Knowledge of the history of the IC
Knowledge of satellite reconnaissance or intelligence collection
Possession of excellent critical thinking and research skills

Case Analyst Resume Examples & Samples

Process complex contract and policy changes, disbursement requests, and approves and issues complex life and health insurance policies in a timely manner compliant with state and federal guidelines
Provide direction to internal and external customers on what documentation and forms are needed to complete transactions through accurate verbal and written communication
Analyze complex documents, which may include underwriting records, divorce decrees, guardianship papers, power of attorneys, corporate resolutions and trust documents to ensure that the transaction is completed within state and federal compliance regulations
Perform and analyze complex calculations which may include illustrations, reinstatement figures, conversion credit, cost of insurance, Return of Premium rider amounts, dividend calculations and surrender amounts
Create check disbursements, which may include processing and approving checks within appropriate level of authority, ensuring proper payee is designated
Research district office, independent agent and internal department inquiries. Provide clear, accurate, timely responses through various channels of communication while following proper rules of punctuation, dictation and style. Ensure that communication meets applicable federal, state and Company privacy laws and guidelines
Develop an understanding of complex policy rules and guidelines as defined in the policy provisions and characteristics for all policies issued past and present. Maintain knowledge of Company policies and procedures
Develop and maintain an advanced knowledge of federal (SEC), state and Company rules and regulations regarding processing Fixed, Variable and Indexed Life Insurance cases
Assure the accuracy of premium application and accounting, which may include EFT transfers, wire transfers, credit vouchers, special check handling and duplicate check requests
Verify the accuracy of output, which may include assembling and mailing of policy, preparing written correspondence and verifying check amounts
Proven PC skills and the ability to make repetitive motions of the wrists, hands and/or fingers
Proven success in a Specialist or Processor role or comparable experience
Demonstrated strong attention to detail with excellent organizational skills. Cite examples of organization and time management methods used to manage or prioritize workload demands
Demonstrated ability to apply knowledge to future decisions (progressive decision making)
Must provide examples of maintaining a high degree of accuracy associated with high volumes of work and/or multiple duties
Demonstrated experience effectively working with customers
Demonstrated experience working independently under little direction from management. Experience must include identifying and resolving problems where independent decision-making and self-initiative were demonstrated
Must provide examples from work experience demonstrating flexibility to meet department and customer needs
Working knowledge of email system

Case Analyst Resume Examples & Samples

Conducts more complex, full-field character investigations which provide comprehensive coverage of basic suitability, eligibility, loyalty and overall security-related concerns for approximately fifty government agencies responsible for some of the nation’s most sensitive missions. These investigations are increasingly tailored to cover specific information needed by the employing agency to make enlightened selection decisions about which applicants are best fitted for particular positions. May be assigned to conduct or lead teams responsible for conducting investigations where specialized and highly technical coverage is required to fulfill the operational requirements of agencies whose primary missions involve law enforcement, the administration of justice, intelligence collection and analysis, and other activities of a critical and sensitive nature. The incumbent is normally assigned cases in which the subjects are known to have complex backgrounds, may be controversial individuals or who are in the "public eye."
Independently conducts suitability and limited suitability investigations in cases involving prominent individuals or where serious derogatory information has been or is likely to be developed (e.g. perversion or concealed dismissal from employment). These investigations are initiated to resolve questions of employment suitability or eligibility to hold and maintain a security clearance based on information developed through National Agency Checks and other inquiries or arising from applications for initial employment and/or assessment of suitability for continued employment
Conducts special interviews designed to afford the subject of a suitability investigation a full opportunity to explain or comment on derogatory or discrepant information. A high degree of skill, tact and discretion is necessary to assure protection of the subject's legal rights, while obtaining information needed to facilitate the “whole person” evaluation of the case, while at the same time protecting the identity of sources who have furnished potentially derogatory information regarding the subject and his ability to hold a position of public trust. Consults with supervisor on the phraseology of special interview questions in highly sensitive or controversial issues
Conducts complex competitive qualification investigations on candidates for top federal administrative and executive positions. Investigative requirements vary on a case by case basis. These cases must be completed on a high priority schedule and involve in-depth interviews with key executives at all levels of government, private industry, academia, and other professions
The investigator has principal responsibility for obtaining sufficient coverage to fully develop the necessary facts required for the type of case being investigated, for determining the number and selection of witnesses; and for determining the approach and line of questioning for each. Incumbent explores the most significant or promising leads, notes all pertinent facts and records, and expands, extends, cancels, or discontinues investigations as warranted, consistent with policies, procedures and instructions contained in the Investigator's Handbook. Prepares clearly worded requests for the expansion of investigative coverage requirements and/or the extension of investigative timeframes that provide sufficient information on which operational decisions may be made. Prepares comprehensive reports that contain relevant information to demonstrate a competent investigation was conducted in accordance with applicable policies, procedures, rule, regulations and statutes. Prepares reports that are factual, grammatically correct and organized in a manner that conforms to established guidelines and format

Case Analyst Resume Examples & Samples

Identifying and remediating consumer issues related to securing correct and complete address information
Applying appropriate research and technical knowledge in order to resolve outstanding issues in a timely and accurate manner
Understanding and following escalation criteria to forward complex cases to Case Analyst 2 teams
Undertaking any other additional duties as assigned by their Manager
Proficiency in relevant computer applications, particularly Microsoft Excel
Must have accurate keyboarding skills
Experience in the healthcare industry, with a working knowledge of the Affordable Care Act desired
Be able to prepare and maintain detailed records and reports

Case Analyst Resume Examples & Samples

Applying triage, research, collaboration, and technical knowledge to resolve transaction and processing issues
Analysis of discrepancies in the eligibility reconciliation process for multiple stakeholders
Serving as a subject matter expert for the team
Provide day to day guidance to assigned team members when appropriate
Work with technical and development team to resolve identified issues in a timely manner
Review documented training material for accuracy and assist with end user training and support
Bachelor’s degree, or substitute 2 years of equivalent work experience for 2 years of education
Minimum of 5 years of experience in business analysis
Minimum of 2 years of experience in a management role
Advanced customer service telephone skills and the willingness to make outbound telephone calls

Case Analyst Resume Examples & Samples

Identifying and solving customer (issuers and consumers) information and processing problems
Applying triage, research, collaboration, and technical knowledge to resolve transaction and processing issues through analysis and using decision matrices
Analysis of discrepancies in the eligibility reconciliation process for multiple stakeholders using defined data sources and following Standard Operating Procedures
Bachelor’s Degree, or substitute 2 years of equivalent work experience for 2 years of education
Experience with Affordable Care Act

Correctional Case Analyst Resume Examples & Samples

Online applications are only accepted through http://oshr.nc.gov/work-for-nc
To receive credit for all of your work history and credentials, you must list the information on the State of North Carolina application. Any information omitted cannot be considered for qualifying credit
Resumes will not be accepted in lieu of the state application
Applicants seeking Veteran's Preference must attach a DD Form 214, Certificate of Release or Discharge from Active Duty, along with your application
During the online application process if additional documentation is required, attach the documentation at the bottom of Step 4 in the application process
Degrees must be received from appropriately accredited institutions

Correctional Case Analyst Resume Examples & Samples

Online applications are only accepted through http://www.oshr.nc.gov/jobs
Resumes will not be accepted in lieu of the state application. Embedded or attached resumes ARE NOTaccepted as a substitution for a completed application
To receive credit for all of your work history and credentials, you must list the information on the State of North Carolina application in the Education and Work Experience sections of the applications form. Any information omitted cannot be considered for qualifying credit
Applicants seeking Veteran's Preference must attach a DD form 214, Certificate of Release or Discharge from Active Duty, along with your application
If applying for a position certified through the North Carolina Department of Justice-Criminal Justice Standards Division, refer to http://www.ncdoj.gov/getdoc/831a884b-7b81-42bf-aa64 6d725bbbd49e/Criminal-Justice-Education-and-Training-Standards.aspx for specific certification requirements

Innovation Business Case Analyst Resume Examples & Samples

Monitoring and management of the ESH Ideas inbox – where all staff can submit ideas for innovation investigation. Providing feedback to staff on all submitted ideas
Keeping the ‘Innovation and Continuous Improvement Log’, and any associated documentation regularly updated and available within the QMS
Keeping staff informed across the contract by providing updates of progressed ideas through suitable communications methods such as the Intranet, Newsletters, and reports
Manage the innovation process including setting up and running of the Quarterly Innovation Forum; to coordinate and challenge all suggestions and contribute to the joint innovation programme
Produce business case proposals to be presented at Senior Management Team meetings and the Service Management Board; considering elements such as Cost, Health and Safety, Environment, Quality and Productivity
Chair a monthly Innovations and CI Working Group meeting – set up to drive a success in our Contract Promises for Innovations and CI objectives
Work in conjunction with the Business Analyst monthly, including supporting improvement projects across the business, capturing areas for potential innovative products, and providing evidence and feedback for the added value register
Support in the maintenance of the Quality Management System (QMS) to ensure procedures and documents are current and compliant with ISO standards
Support a continuous improvement programme based on a structured review of data process to ensure best practice is implemented during the lifecycle of the contract
Drive a continuous improvement culture throughout the East Sussex Highways Team
Continuously improve our communications with the public and customers to enhance the image of the highway service and raise awareness of the highway service within the local community
Minimum 5 passes at GCSE with at preferred Grade ‘B' or higher in Mathematics, preferred Grade ‘C' or higher in English
Please note that if you already possess a Level 3 or higher qualification or if you have not lived the UK for more than 3 years, then you may not qualify for the apprenticeship

Case Analyst Resume Examples & Samples

Identifying and solving consumer disputes
Applying triage, research, collaboration and technical knowledge to resolve transaction and processing issues
Mentoring and assisting less experienced case analysts or new hires with questions related to case work
Analyzing of discrepancies in the eligibility reconciliation process for multiple stakeholders
Reporting findings for continuous process improvement of the resolution and reconciliation process
Providing content to and feedback to the training staff, ensuring training is timely and effective
Reviewing training materials before release to staff
Participating in product end user testing
Assisting managers and team leads as subject matter experts
Outbound calls to consumers to gather information or deliver the outcome of our research
Executing additional duties, as assigned by Management
Experience with the Affordable Care Act
Experience with enrollment transactions and eligibility
Call center experience
Experience with Federal contracts, a plus

Case Analyst Resume Examples & Samples

Work directly with CMS, CCIIO and Regional Offices staff to address escalated consumer concerns and issues in a cohesive and efficient manner
Understanding the ACA’s Health Care Exchange laws, regulations, and policies with the goal of improving organizational effectiveness
Understanding Marketplace/Medicare/Medicaid Enrollments, Eligibilities and Tax Communications to support Regional Officers in routing CMS high-priority and Congressional Consumer cases to appropriate departments
Serving as a subject matter expert for this team, as well as other teams
Clear and concise writing skills to ensure complete case documentation
Employee is expected to undertake any additional duties as assigned by Manager
Provide content to and for collaboration with training staff on training stakeholders on triaging transactions and the reconciliation process
Responsible for continuous process improvement of the reconciliation process
Minimum of 4 years of general work experience
Minimum of 3 years of experience in business analysis

Case Analyst Resume Examples & Samples

Identifying and remediating consumer data issues related to health insurance exchange coverage
Analyst will be responsible for making outbound calls to gather additional information as well as inform the consumer of the decision on their case
Minimum of 2 years of general work experience
Proficient in relevant computer applications such as MS Office
Experience in the healthcare industry
Ability to analyze and document requirements
Customer Service or Call Center experience

Supervisory Investigations Case Analyst Resume Examples & Samples

In-depth knowledge of personnel background investigations
Review and evaluation of personnel security case files to ensure they are in compliance with appropriate laws and regulations
Oversight of auditing initiatives to monitor efficiency rates and analyze trends
Experience must also have demonstrated supervision and development of professional, technical, and clerical employees, along with planning, prioritizing, and assigning work
If you log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process
To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete
When you receive a notification from your USAJOBS account it may indicate that your application is complete after you submit the initial online questionnaire and documentation, however, your application will NOT be complete until you have successfully completed the next step described below
You must complete the USA Hire Supervisory Situational Judgment Test within 48 hours after the close of this Job Announcement to be eligible for this position. Your results will be kept on record for use when applying for future jobs that require the USA Hire Supervisory Situational Judgment Test. You will not be allowed to re-take it for one year
Before attempting to take the USA Hire Supervisory Situational Judgment Test, you should visit https://usahire.opm.gov/assess/default/sample/Sample.action to determine if the computer you are using is likely to experience any issues during testing. If you have questions about the computer requirements or require technical assistance please contact helpdesk@usahire.opm.gov
If you accidentally deleted the invitation to the USA Hire Supervisory Situational Judgment Test or otherwise need the information re-sent (e.g., you feel you have not received it due to a SPAM filter), you should contact helpdesk@usahire.opm.gov to request the invitation to be re-sent. Requests to re-send invitations to the USA Hire Supervisory Situational Judgment Test must be received by helpdesk@usahire.opm.gov BEFORE the close of the JOA
A Resume showing relevant experience; (cover letter optional). Your resume must show the work schedule and hours worked per week as well as dates of employment
CTAP/ICTAP Reduction-In-Force: Certification of Expected Separation, Reduction-In-Force Separation Notice, or Notice of Proposed Removal; AND most recent performance evaluation; AND SF-50 documenting your separation or the position you will be separated from
Worker's Compensation Separation: Agency certification of inability to place employee AND Notification of Separation OR Separation SF-50
Disability Annuity Termination: Notification from OPM of disability annuity termination AND Separation SF-50 of the last position held
Military Reserve or National Guard Technician Special Disability Retirement Annuity under 5 U.S.C. 8337(h) or 8456: Certification of special disability retirement annuity from a military department or National Guard Bureau AND Separation SF-50 of the last position held
Current/Former Career/Career-Conditional Eligible: Your most recent Notification of Personnel Action (SF-50 or equivalent) showing that you are/were in the competitive service, as well as the highest grade (or promotion potential) held, on a permanent basis
Veterans Employment Opportunity Act, Veterans Recruitment Appointment, and 30% Disabled Veteran Eligible: DD214, VA letter and SF-15 if claiming 10 pt. preference OR if you currently on active duty; a certification of expected discharge or release from active duty stating you are expecting to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days
Schedule A, Persons with Disabilities Appointment Eligibles: Schedule A letter from a physician, local, state or federal rehabilitation office citing your eligibility under 5 CFR 213.3102 (u)
Certain Family Members Eligible under E.O. 12721: Your most recent non-award SF-50 and performance appraisal
Certain Military Spouses Eligible under E.O. 13473: Permanent Change of Station (PCS) orders, issued within the last 2 years, that lists you as authorized to accompany the Military member to the new duty permanent station; OR verification of the member's 100% disability (VA Letter); and/or verification of the member's death while on active duty (DD-1300 and Death Certificate) AND verification of the marriage to the service member (i.e., a marriage license or other legal documentation verifying marriage)
Interchange Agreement with Other Merit Systems Eligible: Documentation of eligibility as listed in each individual interchange agreement. For more information regarding appointment eligibility and requirements for documentation, click here. Failure to submit required documents may result in loss of consideration. It is your responsibility to ensure all required documents have been submitted